Time Warner Cable Business Class Primary Rate Interface

Time Warner Cable Business Class

Primary Rate Interface

Partner Certification

© Time Warner Cable Business Class

Agenda

Time Warner Cable in the Telecom Industry

PRI Technology

TWCBC PRI Offering

Selling BC PRI

Invoicing

Installation

Key Differentiators

Resources

2

Time Warner Cable in the Telecom

Industry

© Time Warner Cable Business Class 4

TWC Company Overview

2010 annual revenue of $18.9 billion

– 6.6 percent lift over 2009 for overall TWC

– 23 percent lift over 2009 for Business Class

– 14.5M customer relationships

– 4.5M are voice (Business Class up 10% from 2009)

Second largest cable footprint

Well clustered in NY, ME, OH, WI, TX, Carolinas, and southern

California

– Major metro areas include NYC, LA, and Dallas

– More than 14 million customers

– Over 450,000 business customers

Extensive fiber-optic infrastructure within

our 31 metro markets and surrounding areas


TWC Presence in Telecom Industry

Seventh largest U.S. phone provider

Launched residential phone May 2003

– 4.5 million total subscribers*

Launched Business Class Phone in February 2007

– 136 thousand subscribers*

Launched Business Class PRI

– September 2008 – February 2010

*accurate as of 2Q/2011


National Reach, Local Presence

6

Telephony Trunks

Primary Rate Interface


Trunks vs. Lines

Call capacity in both cases is eight simultaneous calls

Difference

– With lines there are eight telephones with numbers

– With trunks the PBX can support many more than eight telephones

Based on calling patterns, eight trunks can support ~30 telephones

Cost for the trunk service is significantly less per telephone

(~25 percent)

TN1 TN3 TN2

TN5 TN4

TN6 TN7 TN8

8 Channels with 30 TNs

8 Lines with one TN per line

8


Trunk Review

Analog

– Two-wire or four-wire local loop

– Can be used for a single PBX-to-PSTN voice circuit

DS-1 (T-1)

– Digital twisted-pair facility operating at 1.544 Mbps

– Time division multiplexed (TDM)

– Carries twenty-four 64 kbps voice channels

ISDN Primary Rate Interface (PRI)

– DS-1 with ISDN interface

– Twenty-three 64 kbps B-channels for voice and data calls

– One 64 kbps D-channel for signaling only

– Most commonly used for connection to customer PBXs

SIP trunks

– Trunks used for IP PBX connections to carrier VoIP network using SIP for call control

9


T-1 and Fractional T-1

Full channelized T-1

– Digital trunk with 24 TDM channels

– Operates at 1.544 Mbps

– 64 kbps channels (bit robbing may reduce to 56 kbps)

– Competes directly with PRI service

– Reduced signaling capability compared with PRI

Fractional T-1

– Marketed under many names (e.g., flexible T-1)

– Reduced capacity T-1 service (< 24 channels)

– Can be a data or voice service

Channelized vs. unchannelized

– Individual 64 kbps channels

– One higher speed data stream (maximum 1.544 Mbps)

T-1

FT-1

10


What is it?

The technologies

The customer interface

The TWC solutions

Integrated T-1 and/or Converged T-1

Voice and Data over a T-1

Channelized T-1 (e.g., 12 voice and 768 k data)

Unchannelized T-1 (packets) Burstable Voice and Data

(voice compressed)

Line Handoff Line Handoff Trunk F/T-1 Handoff Trunk F/T-1 Handoff

BCP with HSD

PRI over DOCSIS HSD

BCP with HSD

PRI over DOCSIS HSD

TWC solutions are not constrained to OLD T-1 hierarchy A lot more bang for the buck

11


PRI over DOCSIS

Voice-only, IP-enabled service for customers who require a PRI handoff

Service configuration and delivery

– Standard PRI: 23B+D (23 B voice channels) via fiber or DOCSIS

– Fractional PRI: 8, 12, 16 voice (B) channels via DOCSIS

Standard PRI features

– Calling number/name delivery, caller ID, two-way service, DID blocks

– Service level agreement—service outage credits with service availability

objective of 99.97 percent

TWC IP

Network

PBX

TWC Network Customer Premises

TWC

IP Network

Circuit-Based

DOCSIS (HFC)

SIP Signaling

Voice Gateway PRI

Packet-Based

CMTS

12


Fiber-Based PRI with Data Service

TWC IP

Network

PBX

TWC Network Customer Premises

TWC

IP Network

PRI(s) Ethernet Fiber

Distribution

Hub Voice

Gateway

Customer’s Data

Network

Dedicated Internet Access (DIA) and/or Ethernet Private Line (EPL) Ethernet Virtual Private Line (EVPL) Ethernet LAN (ELAN)

Managed

Switch

13

Feature Specifics

Business Class PRI


Internet T-Bone

Other Regions

Other Regions

TWC Regional Network

Time Warner Cable Network: Review

PSTN

TWC Metro/Divisional

Network

TWC Metro/Divisional

Network

HFC DOCSIS

Dedicated Fiber

Dedicated Fiber

HFC DOCSIS

15


Why Business Class PRI?

Increase commercial voice revenues

Addresses needs of larger customers with more complex voice

communications requirements

Entry point for medium to large businesses seeking voice

communications solutions

– The U.S. market for these services is $87B

– Voice services are $9B of this market—a TWCBC opportunity

TWCBC PRI expands the offerings of TWC in this voice

communications market

BC Phone targets the businesses with up to 50 employees

BC PRI targets medium-sized businesses with 50–500 employees

16


Business Class PRI in a Nutshell

Digital voice-only multi-channel trunk (23 B-channels + 1 D-channel)

Utilizes the latest IP technology, which operates over TWC’s wholly

owned network

Connects a PBX or Key System directly to the PSTN via TWC’s

network

Two-way trunk

Unlimited Local Calling

Switched Long Distance (usage-based)

Maximum of 4 PRIs per location

Competitive International Rates

Usage-based Operator and Directory Assistance

Direct Inward Dialing

– Native or ported

– Blocks of 20 and 100 numbers

– No vanity numbers

17


Service Configuration Summary

PRI

Transport

# of PRIs/

Location

PRI**

Configurations

Data Products

Bundled w/ PRI

Fiber 1-4 PRIs 23B+D Ethernet, DIA

DOCSIS 1 PRI*

23B+D

16B+D

12B+D

8B+D

Ethernet, HSD

* Maximum of one PRI delivered over DOCSIS per customer location/node

** D-channel is always assigned to channel 24; customer can choose between NI-2, 5ESS, or

DMS100 emulation

18


Business Class PRI Calling Plan

Unlimited local service

– Local calling area mirrors the LEC calling area

Usage-based domestic long distance

– Calls charged per minute

– (6-second increments, 18-second minimum)

– Separate intrastate and inter-state rates

– Some markets these are identical so just one rate

– TWCBC implements a bundled approach for

local and long distance service

– TWC PIC and LPIC/iPIC

– Always ―PIC’d‖ to TWC at sale, customer is

able to change after the installation has gone through

Competitive international rates

Usage-based operator and directory

assistance

19


Direct Inward Dialing Service

Each station can have a directly dialed telephone number

Customers may – Request new BC PRI telephone numbers

– Port their number(s) within the same rate center

– Combination of both

– Existing BCP numbers can be ported

No local vanity numbers

Numbers obtained in blocks of 20 and/or 100 – A request for 110 numbers will be 100 + 20

– Less than 5 numbers there is no DID charge

– Maximum of 1,000 numbers/ account

PSTN

237-1231 237-1232 237-1233

Call for 237-1231

More details available in product guide

20


Caller ID: ―name and number‖ (incoming call)

– Originating name and number passed to the PBX, which passes it to the

terminating line

– PBX may impose limits on this feature

Calling ―name and number‖ (outgoing call)

– Customer’s CPE provides the number of the calling party

– Lead number in the PRI group

– DID number of the originating equipment

– Any numbers not in the group assigned to the PRI are replaced with a pre-

designated TWCBC PRI number

– Caller ID Blocking available at the account level (i.e., all numbers [pending

announcement])

– Customer provides up to 15 characters related to company name

– Inappropriate or questionable names not accepted

– Only alphanumeric characters are allowed, no special

characters

– CNAM information can be set or changed at the DID level

Calling Line ID

21


Call Restrictions in Detail

Inbound call restrictions

– Block third party calls

– Block collect calls

– Block both (default action)

– No blocking

Outbound call restrictions

– Block international calls

– Block 900 area code calls

– Block international and 900 area code calls

All blocking done at the account level (not per PRI or DID)

Outbound call restrictions often implemented on PBX

– No need for PRI interaction

– Easier for customer to change if need be

– Can be more granular

22


Trunk Groups

Business Class PRI is configured

as PRI groups

Each account can have up to four

PRIs

– Maximum four groups per account

– Maximum four PRIs per group

– Each PRI is 23B+D

– No NFAS or backup D

– Additional PRIs on an ICB

Features assigned at the group level

– Telephone numbers (DID)

– Customers assign number blocks

to PRI groups when more than one

PRI group is ordered

– PIC and LPIC/iPIC

– Inbound/outbound call restrictions

23


Dealing with More than Four PRIs

Customers who require more than four PRIs

at a service location can be supported by

installing two voice gateways

Requests addressed via ICB

The following considerations need to be taken

into account

– A PRI group cannot be split across two voice gateways

– Every DID can only be assigned to one voice gateway

– No hunting across voice gateways

The PBX must support tenant partition, which enables

preprogramming of DIDs over specific PRI groups

>4?

24


A Reminder about E-911

BC PRI complies with all regulations and requirements associated

with 911/E-911 functions

Call is routed to the appropriate public safety answering point (PSAP)

An E-911 capable PSAP will automatically receive the caller’s

telephone number, address, and any additional location information

provided on the service order

All active DIDs served by the PBX will share the same location

information (i.e., the PSAP will receive the same service location

information for all DIDs served by a PBX)

– Customers are not permitted to access BC PRI service from a remote

location (e.g., a customer cannot assign BC PRI numbers from the PRI

service location to a remote location)

BC PRI is not a line-powered service

– Customer is responsible for providing UPS

– In a power outage, 911/E-911 services may not be available

– Warning stickers provided by TWC

25


Considerations that Impact Solutions

PRI is a two-way voice only service

Service over DOCSIS is a single standard or fractional service

– Standard PRI: 23B+D (23 B voice channels)

– Fractional PRI: 8, 12, 16 voice (―B‖) channels

Outgoing CLID (Calling name and number)

– Customer’s CPE provides the number of

the calling party

– Lead (pilot) number in the PRI group

– DID number of the originating equipment

– Any invalid (non BC PRI) numbers are replaced with a

pre-designated number

– Call forwarding of DID number to an external number (e.g., cell number) results

in customer’s name and number appearing as Caller ID vs. original calling party

Alternate routing, disaster recovery

– Failover is manual, trouble ticket-based process available to support

service outage

26


Comparing Service Level Agreements

AT&T Verizon Paetec XO One Communications tw telecom TWCBC

Network/ Service

Availability 99.999% 99.90% 100% N/A N/A 99.99% 99.97%

Mean Time to

Restore 3 hrs N/A N/A N/A N/A N/A N/A

Service

Interruption

Timeframe(s)

>3 hrs >45 mins >30 mins

>24 hrs

>4 hrs <8 hrs

>8 hrs <12 hrs

>12 hrs <16 hrs

>16 hrs <24 hrs

>4 hrs

>48 hrs

>5 mins <4 hrs

>4 hrs <8 hrs

>8 <12

>12 <16

>16 <24

>24 hrs

>1 hr

>24 hrs

Credits

(based on MRC) 1/30 1/30

1/30

1/15

1/120

1/90

1/60

1/30

1/30

100%

5%

10%

15%

20%

35%

50%

1/30

1/10

Mechanism for

Receiving Credit

Customer-

Initiated Customer-Initiated

Customer

-Initiated

Customer-

Initiated Customer-Initiated

Customer-

Initiated

Customer-

Initiated

Source

T-1

Shopper's

T-1 SLA

Comparison

Matrix

Verizon Business

Voice over IP SLA.

SLA also includes

credits for missing

jitter, latency,

packet delivery,

and MOS

thresholds.

Paetec

SLA

CA Tariff (XO

does not offer

SLA for PRI

service)

OneCommunications

SLA for ISDN PRI

tw telecom

Traditional

Voice Services

SLA

TWCBC

PRI SLA

27


Business Class Toll-Free Service

A value-added service

Ported or new numbers

– All point-to-numbers (a.k.a. ring-to-number) must be TWC BCP or

TWC PRI telephone numbers

Two service options

– Basic Toll-Free

– Enhanced Toll-Free

Vanity numbers

National Toll-Free Directory listing

Online Account Detail


Remote Call Forwarding (RCF)

PSTN

802-434-5555

I’m calling 802-655-

0940

434 Exchange

655 Exchange

802-655-0940 points to

802-434-5555

*Outbound calls come from

802-434-5555.


TWC Remote Call Forwarding Support

A virtual number (no physical location)

Calls forwarded to a BC PRI number or a BCP number

RCF number and ―forward to‖ number must be supported by the same billing system (currently same TWC market)

Used for

– Porting customers in different rate centers

– Porting customers with existing RCF

– Customers who move across rate centers

– Customers who want appearance of a local presence

Supports multiple simultaneous calls

Maximum of 10 RCF numbers per account

– ICB available upon request

MRC only, no usage charges

– MRC may be waived if used for porting

30

Selling Business Class PRI

31


BC PRI Product Differentiators

TWCBC name recognition

Reliable fiber delivery

Complete business communication solutions from single provider

―Last Mile‖ independence from local phone company

No Federal Subscriber Line Charge (or End User Common Line

Charge)

Local dedicated support

Easy transition to VoIP

32


Sales Rules of Engagement

Sold only to moderate volume users

– No call centers

Porting within same rate center only

PRI will be used for voice only service

No more than

– 4 PRIs over fiber per location

– 1 PRI over DOCSIS per location

Credit check is required

Minimum 1 year term commitment required

33

Invoicing

34


Sample Invoice


Web-Based Call Detail and Reports

Online account detail

– Web-based portal

– Four months (plus current) on-demand

call detail history

– Print-friendly and CSV export

On-demand analysis reports

– Top ten highest costs

– Day-of-week LD usage summary

– Time-of-day LD usage summary

Installation

37


Installation Expectations

TWCBC will install and maintain

– Voice gateway

– Managed switch

– Network interface device

Installation timeline (excluding network construction)

– Native: 30 days

– Ported or combination of ported and native: 45 days

38


Gateway Hardware

Voice gateway that connects to a cable modem/Ethernet switch

The voice gateway equipment requires 120 volt AC power

at about 2–3 amps

Voice gateway model may vary (number of ports)

Cisco Model # of Ports Supported

IAD 2431-16FXS 1

IAD 2431-1T1E1 2

ISR 2821 e/w 2 ea 2MFT-T1 4

[Note: 2821 4-port

VGW will be replaced

by 2921 in December.] 39

Key Differentiators

40


TWC Telcos

Fiber-Optics

One Source for All Telecommunication Needs

Business Class 24x7 Customer Support

Facilities-Based Provider -

TWC Owned Infrastructure

Largely Legacy Copper

One Source for All Telecommunication Needs

Business Class 24x7 Customer Support

Lease Local Loops from Other Carriers*

41

Standard Taxes and Fees -

No SLC Charges

(pass-thru only) Additional Charges and Fees

*CLECs Only

Differentiation Against Other Providers


1 BC PRI uses the latest IP technology, which operates over TWC’s wholly owned network.

2 TWCBC products are backed by locally based support staff, technicians, and engineers.

3 TWC’s HFC network built from Fiber-Optics minimizes signal loss, which increases call quality.

4

Simplified billing will save your customer time and money.

5 TWCBC PRI will work with your customer’s current

PRI-compatible phone equipment.

Why Sell TWCBC ?

42


Customer Testimonial

Oncenter Complex - Syracuse, NY

– A nonprofit meeting and convention facility

– Draws 850,000 people each year

– Operates 24/7

Eric Schuster, VP of Operations:

―I know I can pick up the phone or send an email to TWCBC and the

response is immediate. They are able to handle any situation and that

is very comforting for me.‖

43


Customer Testimonial

Paul Smith’s College - Upstate New York

– 950 students and 200 staff members

– Year-round classes and scheduling

– Rural area with unreliable communications infrastructure from local

providers

Ken Whitelaw, Director of IT:

―Thanks to TWCBC, we now have a telephone service that facilitates

quick and reliable communication with students and their families,‖

Whitelaw observed. ―Without a doubt, Business Class PRI is

essential to our success. And the cost savings are really significant.‖

44

Resources


Sales and Training Resources

TWCBC Partner Portal: www.twcbc.com/partnerportal

– Sample invoice

– Product collateral (co-branding available)

Contact [email protected] for access

http://www.twcbc.com/partnerportal

mailto:[email protected]


Question and Answer


Contacts

Brian Snortheim: Director of Marketing, Alternate Channels

– Email: [email protected]

– Phone: (919) 573-7247

Greg Iuzzolino: Director of Sales, Alternate Channels

– Email: [email protected]

– Phone: (973) 933-2448



Documents

Time Warner Cable Business Class Primary Rate Interface