Timothy Ray66 Mill Street Woburn, MA, 01801

Cell: 339-227-2284Timothy.M.Ray @hotmail.com

__________________________________________________________________________________________________ SUMMARYFresh out-of-college with hands-on technical skills seeking an entry level IT position where I can further strengthen my skills while learning and helping a company grow

EDUCATIONITT Technical Institute, Wilmington, MA Bachelor’s Degree in Applied Science – Information Systems Security Graduated March 2014Associates Degree in Applied Science – Computer Networking Systems Graduated June 2012 GPA: 3.4

TECHNICAL SKILLS

Networking TCP/IP & LAN/WAN Protocols Network Technology Network Systems Management Network Development Create and manage Active Directory Objects Understand DNS configuration Implement basic switch and router

configurations Understand VPN technology

Security Strategies in Web Applications and Social Networking

Identify security challenges on the Web Evaluate the current state of security on server

using Telnet and TCPdump Use Internet search engines to obtain PII Identify how hackers can use information to

perform social engineering attacks Evaluate the most common web

vulnerabilities using the OWASP top ten Plan for a web assessment using OWASP Recognize when a business needs to be in

compliance with the PCI DSS Evaluate and recognize the advantages and

disadvantages of cloud and grid computing as it relates to security

Design a general security life cycle strategy for a web application

Operating Systems Windows XP/Professional/Vista7/8 Windows Server 2003/2008/2012 (Active Directory) Linux/Red Hat/ Fedora/Ubuntu

Hardware Install, configure, maintain and troubleshoot

applications roles, features and services on a Server Create virtual machine Installation, testing and troubleshooting of cabling

Software Microsoft Word, Excel, PowerPoint, Outlook, Visio,

Project Creating and developing user accounts, privileges,

networks Prepare an Application Server Install Exchange Server 2007 in different

configurations Nmap Nessus

Development SQL, Python, Perl

EXPERIENCETechnical Customer Support Tier 1 Mindshift IT Outsourcing and Cloud Services in Waltham MA November 2014 - Present

Providing Tier 1 IT Support to clients and customers (Supported software and services provided by the company) Assisted in troubleshooting, note-taking, and situation resolution steps for escalation and resolution with Tier 2 and

Administrative Tier. Provide basic knowledge of services and software for existing and potential customers. Working in both Call Center and Online Support environments (24/7 Call in Center and Chat Rooms) Support for users in Exchange 2007, 2010, 2013 and Office 365, including mail clients for both MAC and Windows.

IT Support and Project Assistance InternGEI Consultants in Woburn MA January 2014 – May 2014

Providing team members with Technical Support (Supported hardware and software issues and general technology issues on the network including peripherals, telecom systems…)

Managing physical and logical projects (Relocating technology in new facility, Assigning quotas in Active Directory...) Repairing work equipment (Laptops, Desktops, Routers) Setting up equipment (Imaging - Laptops, Desktops, Servers/Upgrading hardware, Cisco Phones) Working with Active Directory (Setting up users, groups)

Customer Service AssociateDollar Tree Stores in Woburn MA July 2012 – January 2014

Providing Excellent customer service Moving stock, organizing, and cleaning Cashier duties Opening and Closing the Store Processing daily deposits

Game Advisor GameStop Stores in Woburn MA August 2013 – November 2013

Providing Excellent Customer Service Moving Stock, organizing, and cleaning Cashier duties Sales Providing technical and personal advice to both associates and customers

Graphic Communications press operator and Graphic DesignerNortheast Metro Tech High School, Wakefield MA September 2007-June 2010

Printing Press Including operating, maintaining, working as a team and alone Cutting Machine Including operation, maintaining, enforcing safety regulations, standards, and rules Folding and Collating Including books, cards, pamphlets, and calendars, which mixing and matching the correct

combinations Graphic Design with Photoshop, Adobe, and Quark Including minor graphic design such as photo editing, artwork,

and layout and design of cards, pamphlets, books, and calendars