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TITLE (MAIN)Title (sub)
Building A High Performance Team Using Proven Resources
Teena Shouse, CFM, IFMA Fellow, Vice President, Facility Engineering Associates
Maureen Roskoski, SFP, LEED AP O+M, Corporate Sustainability Officer, Facility Engineering Associates
Steve Sakach, Assistant Commissioner, Facilities Management and Services Programs, Public Buildings Service at GSA
CEUs & CFM® Maintenance PointsYou are eligible to receive Continuing Education Units and Certified Facility Manager® maintenance points for attending sessions at IFMA’s World Workplace.To receive CEU points, you must add the US$15 processing fee to your registration. (Full Event PLUS! registration includes the CEU processing fee.)
To Receive 20 CFM Maintenance PointsRecord your attendance for the three‐day conference on your CFM Recertification Form in CAMP.At re‐certification time, submit your completed CFM Recertification Form.
Managing CEUs:• Log into the Attendee Service Center. http://tinyurl.com/p6y4fxb
Your log‐in information was sent to you when you registered for the conference.• Click “Start CEU Process” on the left‐hand side.• Click “Start” next to the session you attended.• Complete the session evaluation.• Click “Start Test” next to the session.
After passing the test, your certificate will be available for download.
**If you wish to receive CEUs or LUs from other organizations, you must contact those organizations for instructions on reporting credit hours.
TITLE (MAIN)Title (sub)
Your Feedback is Valued!
Please take the time to Evaluate Sessions
Log into the Attendee Service Centerhttp://tinyurl.com/p6y4fxb
TITLE (MAIN)Title (sub)
Maureen K. Roskoski, SFP, LEED AP O+M, Corporate Sustainability Officer, Facility Engineering Associates
Teena Shouse, CFM, IFMA Fellow, Vice President, Facility Engineering Associates
Steve Sakach, Assistant Commissioner, Facilities Management and Services Programs, Public Buildings Service at GSA
ReviewSessionLearningObjectives1. Understandthevalueofaskilledworkforceinhigh
performancebuildings2. Analyzestaffneedsforhighperformanceoperations3. Gaintheabilitytobuildabusinesscasefortraining4. DiscoverhowtheFBPTAcompetencymodel,GSA's
AccelerateFMtool,andCBEIcareermapcanenableyouinyourworkforcedevelopmentplanning.
TheJourneyBegins……
• WhatdoesHP/worldclassmeantoyou?• Howdoyougetthere?• Whatroledoestheteamplay?• HowdoyouproveyouhaveachievedbecominganHPO?
HighPerformanceTeams
MissionStatements&Strategy
“…providesworld‐classservicesthroughadedicated,diverseand
professionalworkforce,committedtoprovidingasafeenvironmentfor
peopleandpreservingtheintegrityofourfacilities.”
VisionStatement
“Weare aWorld‐ClassFacilitiesManagement
Organization.”
AMAGlobalStudy
From Overholdt, Granell, Jargon. 2006. (AMA. 2007)
AModelofHigh‐PerformanceOrganizations
StrategicApproach
Values&Beliefs
Processes&Structure
CustomerApproach
LeadershipApproach
CreateaHigh‐PerformanceOrganization
1. Developstrategieswhich areconsistent andclear.2. Developasuperiorserviceattitudethatgoesaboveand
beyond.3. Adheretohighethicalstandardsthroughouttheorganization.4. Provideleadershipthatistransparent,fair,andtalent‐oriented.5. Provideclearperformancemeasures,appropriatetraining,and
enableemployeestoworktogether.6. Promotetheorganizationasagoodplacetowork.7. Allowemployeestousetheirskills,knowledge,andexperience
tocreateuniquesolutionsforourclients.
FromOverholdt,Granell,Jargon.2006.(AMA.2007)
Organizational Assessment
Operations Review
Training Needs Assessment
Workforce Development
Plan
Operations Process
Improvements
Workforce Training
Performance Results
OperationalImprovementProcess
Organizational Assessment
Operations Review
Training Needs Assessment
Workforce Development
Plan
Operations Process
Improvements
Workforce Training
Performance Results
Mission & Vision
Key Performance Indicators
Workforce Competencies
The Right Training Based On Actual Job Needs!
Alignment withMission,Vision,andValues‐ Alignemployeedevelopmenttogoalsandvalues
‐ IdentifyKPIsthatrelatetomissionreadinessandproductivity
‐ SupportalignmentofcompetencieswithMission
Competency NeedsAssessment‐ Identifyexistingrelevantcompetencies
‐ Determineindustryspecificcompetencies
‐ Identifyproficiencylevelrequirements
Competency Modeling‐ Analyzecompetencyneedsassessmentfindings
‐ Determinesimilaritiesanddifferenceincompetencies
‐ Buildcustomizedcompetencymodels
WorkforceAssessment‐ Establishproficiencyrequirements
‐ Utilizeindustrytoolstoassessknowledgeandskillsofstaff
‐ Allowforsupervisorassessment
Toolbox‐ Outlineapathforclosingcompetencygaps
‐ Determinehowtomeasureandreportcompetencyofstaff
‐ Continuallyassessworkforce
TalentDevelopmentProgram
FederalBuildingsPersonnelTrainingAct• FBPTABecamelawin2010• U.S.FederalGovernmentisthelargestpropertyownerintheworld
• ActrequiresGSAtoidentify“CoreCompetencies• FBPTArequiresindividualsmanagingfederalpropertiestohavenecessary“corecompetencies”todothejob
• ActrequiresGSAtoprovide“RecommendedCurriculum”tomeetthosecompetencies
FBPTA: Why?Perhaps$2B/yearinoperationalcosts
Source:GeneralServicesAdministration(GSA)EstimatesbasedonthePacificNorthwestNationalLaboratoryStudy“AssessingthePotentialforaFEMPOperationsandMaintenance(O&M)ProgramtoImproveEnergyEfficiency”,2002
FBPTACoreCompetencies
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FBPTACoreCompetencies
FMP FMP FMP
FMP FMP FMPFMP FMP FMP
FMP FMP FMP
FMP FMP FMPFMP FMP FMP
FMP FMP FMP
FMP FMP FMPFMP FMP FMPFMP FMP FMP
FMP FMP FMP
FMP FMP FMP
FMP FMP FMPFMP FMP FMP
FMP FMP FMP
FMP FMP FMP
FMP FMP FMPFMP FMP FMP
FMP FMP FMP
FMP FMP FMPFMP FMP FMP
FMP FMP FMP
FMP FMP FMPFMP FMP FMP
FMP FMP FMP
FMP FMP FMP
FMP FMP FMP
GSALeadingByExample
• Gamechanger
• Changesinsourcing
• Newexpectations
• FMisateamsport
Early / Transitional Journeyman Master
Facility Management
EnergyManagement
BuildingOperations
FEDSAT Com
pletion
BOMI ‐ PAC BOMI ‐ RPA
BOMI ‐ SMC BOMI – SMA / T
BOC – BOC I BOC – BOC II
IFMA ‐ FMP IFMA ‐ CFM
APPA – EFP
AEE ‐ EMIT AEE ‐ CEM
* “FBPTA – Aligned” credentials
ASHRAE ‐ OPMP
ASHRAE ‐ BEAP
Compliance vs. Professional Development*
APPA ‐ CEFP
What should contractors do?
Equivalent Standards
Better Buildings Workforce Guidelines Approved
FEDSAT / FBPTA ‐ Aligned
Technical Proposal
Individual Compliance
Self‐Certify
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FBPTASummary• ProfessionalDevelopmentToolsareavailablethroughfmi.gov
• Clearpathwaystoprofessionaldevelopment• FEDSAT identifiesgapsandprovidesfreetrainingresources
• AccelerateFM helpsindividualsidentifyandjustifyrelevantindustrycredentials,degreesandotherindividualcourses
• UpdatedFMISupportContractwillhelpagenciescustomizerequirements,developpositionprofilesandplanapproachtotraining
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Competency NeedsAssessment
‐ Identifyexistingrelevantcompetencies‐ Determineindustryspecificcompetencies‐ Identifyproficiencylevelrequirements
Competency Modeling
‐ Analyzecompetencyneedsassessmentfindings
‐ Determinesimilaritiesanddifferenceincompetencies
‐ Buildcustomizedcompetencymodels
WorkforceAssessment‐ Establishproficiencyrequirements‐ Utilizeindustrytoolstoassessknowledgeandskillsofstaff‐ Allowforsupervisorassessment
FBPTASupportTools• FacilitiesManagementInstitute– HousesAccelerate
FM,containsFBPTAinformation,andotherworkforceresources
• AccelerateFM– ProfessionaldevelopmentplanningandFBPTAcompliancedocumentationtool
• FEDSAT– SkillsassessmenttooltoassesscompetencyrelatedtohighpriorityFBPTAperformances
• FBPTACompetencyModel– FullmodelofallFBPTAperformanceswithprioritizedcompetencyareasbasedonrole– FacilityManager,EnergyManager,andBuildingOperator
www.fmi.gov
https://acceleratefm.us
www.sftool.gov
Accelerate FM: Guided pro-development
`
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Accelerate FMFEDSAT
Performances Complete
Performances Required
Data Exchange
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FEDSATandAccelerateFM
B1
28Live! – https://sftool.gov/fedsat
FEDSAT:FindfreetraininginGSA’sSFTool
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FEDSAT:GuidetoCriticalPartsoftheFBPTA
FEDSAT:FeedbackandLinkstoFreeTraining
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FEDSAT:Aworldofresources
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IndustryCompetencyModels• DepartmentofLabor
BuildingBlocksModel
• CompetencyModelClearinghouse&CareerOneStopPrograms
• AdvancedCommercialBuildingCompetencyModel‐ PennStateConsortiumforBuildingEnergyInnovation
http://www.careeronestop.org/CompetencyModel/competency‐models/
AssessmentPlan
Select OneCredential Certificate ProgramOJLMOC ExperienceAcademic (High School, etc.)Not Required by Coach
AdvancedCommercialBuildingsWorkforceCareerMap
To learn more, view this video:
https://youtube/0QqA6NOqqK4
CompetencyToolbox• FederalBuildingsPersonnelTrainingAct• AccelerateFM• SkillsAssessmentTools
– FEDSAT– SourceAmerica
• CBEICareerMap
Howtosellit……IfYouDon’tAsk,TheAnswerIsAlwaysNo
This image cannot currently be displayed.
StrategicTalentManagementHowdoyoubuildyourownTalentManagement
Plan?Firstquestiontoanswer…whatskillsetsdoIneed
tohaveahighperformanceteam?1. Identifythecompetenciesforeachoftheroles2. Usecompetencyexamplesandmodifytofityour
organization3. Evaluateyourcurrentteam4. Createaplantofillinthedeltaswhichmayexist
Sometimesitfeelslike…..
SweetSpotForWorkforceDevelopment
Required Competencies
TrainingProficiency
SkillsAssessment
Summary
• Talentdevelopmentisa teamsport• Thinkoftalentmanagementstrategically• Understandthecompetencies&skillsneededforYOURworkforce
• Haveadocumentedplanbackedbyrealdata• Enjoytheexperienceandrememberitisalluptoyou!!
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Let’s Connect!
Contact: Teena ShouseEmail: [email protected]
Contact: Maureen RoskoskiEmail: [email protected]
Contact: Steve SakachEmail: [email protected]
Contact: Brian GilliganEmail: [email protected]
www.feapc.com
Slides are available for download
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THANK YOU!
Be sure to evaluate the session online at the Attendee Service Centerhttp://tinyurl.com/p6y4fxb
43
FEDSAT:Scenario‐basedlearning
FEDSAT:Scenario‐basedlearning
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FEDSAT:FindfreetraininginGSA’sSFTool
Live! – https://sftool.gov/fedsat