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9/29/11
1
Becoming a SMART Operator
TJ Schier [email protected]
972.691.7378
An ‘Experience’ or just another store/
restaurant?
SMART Operator
• Selection, Service • Measure, Mission • Accountability • Recognition, Reward • Training, Tracking, Tools,
Talent & Technology
The Background Many companies prefer to
make money by cutting costs. I prefer to do it by
creating excellence.
Horst Schulze
What’s our success formula? It’s attention to infinite detail, the little, minor, picky points that
others just don’t want to take the time, money or effort to do.
John Hench, Imagineer Disney
The Background
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Resources
www.palsbei.com
Hiring Manager Make the Guest say…
What’s your
Extra ordinary
33o Extraordinary
32o
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Measure – Turnover
• GM – lost 8 GMs in 4 years (11 stores) • Hourly TO 85% • GM Comp plan change
MEASURE – Top Box YELLOW BLUE ORANGE BLACK RED GREEN PURPLE YELLOW RED ORANGE GREEN BLACK BLUE RED PURPLE GREEN BLUE ORANGE
CAN YOU CHANGE?
Why the Title
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Blended Learning
The Vibe Knife Safety P1 P2 Cashier Host
Spreading the Vibe
New Guest
Returning Guest
Cashier
Wich PIckup
p.o.d.Training®
Training Manager TJ Schier [email protected]
972.691.7378 www.hospitalitytrainingvideos.com