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insightsJANUARY - JUNE 2014
A quarterly publication of the Tourism Management Institute of SingaporeMCI (P) 096/03/2014
02 JANUARY - JUNE 2014
Dear readers,
I wish everyone a healthy and prosperous Year of
the Horse!
2013 has been a blast for TMIS and I would like to
highlight the positive work and eff orts put in by our
TMIS team and students. I also extend my heartiest
congratulations to all our graduates who had their
Commencement Ceremony on 4 October 2013. Well
done on their sterling performance and all the best in
their future endeavours!
On a favorable note, I am pleased to announce that
with eff ect from April 2014, TMIS has re-located into the
Lifelong Learning Institute, conveniently located near
Paya Lebar MRT station. The Lifelong Learning Institute
built by Singapore Workforce Development Agency
(WDA), acts as a learning gateway for adult learning
to make training and skills upgrading easily accessible.
The Lifelong Learning Institute campus clusters the
best in class CET providers, off ering a variety of generic
and industry-specialised training programmes for
individuals.
There has never been a more opportune time to
consider a career in the Tourism sector and TMIS off ers a
wide spectrum of Tourism and Hospitality Management
programmes most of which are fully accredited. We also
provide a series of workshops and seminars in line with
the changing market trends and needs of a knowledge-
based economy. TMIS has a pool of experienced trainers
with extensive industry experience to conduct our
workshops and classes and we warmly welcome all to
join us at the LifeLong Learning Institute!
Do keep a look out for upcoming career workshops and
preview talks in the months to come! Likewise, TMIS
also rolled-out several new corporate training initiatives
in 2014 and we can’t wait to share it with all our valued
clients!
BOARD OF DIRECTORS
Mr Devinder Ohri, Chairman
President
National Association of Travel Agents
Singapore
Mr Chung Kek Yoong, Board Member
Deputy President
National Association of Travel Agents
Singapore
Dr Wong Hon Mun, Board Member
Deputy Director
Agri-Food & Veterinary Authority
of Singapore
Ms Neeta Lachmandas, Board Member
Assistant Chief Executive
Singapore Tourism Board
Mr Ram Santani, Board Member
Secretary-General
National Association of Travel Agents
Singapore
Mr Allen Tsang, Board Member
Honorary Treasurer
National Association of Travel Agents
Singapore
EXAMINATION BOARD
Professor Lau Geok Theng, Chairman
Associate Professor,
Department of Marketing
NUS Business School
Ms Lily Kow, Board Member
Director
Recognition of Prior Learning Consultancy
(RPLC)
Ms Stephanie Loo, Board Member
Independent Consultant
Mr Low Nguan Kiang, Board Member
Independent Consultant
TMIS Insights is the offi cial publication of the
Tourism Management Institute of Singapore.
Copies of TMIS Insights are not for sale.
Reproduction in whole or part without written
permission is not allowed. Articles published in
TMIS Insights are the opinion of the authors. The
views expressed do not necessarily refl ect the
views and opinions of TMIS or the Publisher.
MCI (P) 096/03/2014
Date of Expiry: 04/03/2015
Designed by Prime Creatif Pte Ltd
insightsA quarterly publication of the Tourism Management Institute of Singapore
TMIS MANAGEMENT TEAM
Ms Patricia Auyeong
Chief Executive Offi cer
Ms Jesusa Mallari Adolfo
Deputy Director (Head of Department,
Quality Assurance and Audit, Training
and Curriculum & Student Support
Services
EDITORIAL TEAM
Editor
Patricia Auyeong
Sub-Editor
Joyce Tan
CONTACT INFORMATION
General Enquiries: 6238 8688
Fax 6238 8088
Email [email protected]
Website www.tmis.edu.sg
11 Eunos Road 8 #05-02
Lifelong Learning Institute
Singapore 408601
CEO’S MESSAGE
Patricia Auyeong
Chief Executive Offi cer
Tourism Management Institute of Singapore
03JANUARY - JUNE 2014
TMIS NEWS
A New Year, A New Campus! LifeLong Learning Institute (LLI)
Galloping Through CNY CelebrationsThis Lunar New Year, TMIS colleagues were treated to a sumptuous reunion buff et
lunch. We had a whale of a time and it was a splendid day fi lled with uproarious
laughter, hearty feasting, and popping of CNY goodies! Some of us were even
donned in red and gold! Blessings and greetings were exchanged amongst
colleagues as we welcome the Year of the Horse! The celebrations ended with a
round of the traditional Lo-Hei as TMIS tossed up good fortune, all ready to gallop
towards a prosperous 2014!
Eff ective April 2014, TMIS has re-located to the new CET campus East or better known
as the LifeLong Learning Institute (LLI), conveniently situated near Paya Lebar MRT
station. Managed by the Singapore Workforce Development Agency(WDA), the LLI
is a one-stop training hub for fellow adult learners with all of the high quality CET
providers clustered under one roof!
TMIS is happy to be located at LLI. The new premises boost an open physical
architecture with an inviting and progressive learning environment for all. There are
also many shared facilities waiting to be explored, such as the tiered lecture theatre
holding a capacity of more than 300 adult learners, as well as the event halls which
can accommodate preview talks and seminars for up to 500 learners!
04 JANUARY - JUNE 2014
TMIS NEWS
Pathways to Competency
On 14 February 2014, TMIS assembled a conference session
for our corporate clients from the Travel Agencies, introducing
one of our newly rolled-out programme, “The Assessment-
Only-Pathway (AOP)”. The AOP is an alternative certifi cation to
award experienced professionals with qualifi cations under the
WSQ framework. Through AOP, professionals can receive formal
certifi cation of their work experience, skills and knowledge within
a few hours of practical and written assessments.
On 13 March 2014, TMIS had the opportunity to present some
of our other new training initiatives to the invited guests at
the NATAS Luncheon Seminar, held at Ramada Singapore at
Zhongshan Park. This seminar also saw our very own corporate
trainer and lecturer, Mr Raymond Khoo who shared with all on
how to implement eff ective strategic plans.
Tourism and Hospitality Management Case Challenge (THMCC) 2014 Organised by NTU’s Tourism and Hospitality Management Club
Committee and supported by InterContinental Hotel Group (IHG),
Singapore Tourism Board (STB), JobStreet.com and The Butter
Factory, the THMCC 2014 exposes students to the inner works
of the hospitality industry. In March 2014, TMIS sent in 3 of our
students to participate in this exciting and enriching competition
and we are proud to announce that they have made it to the
fi nals. We spoke with one of our bubbly participant who was full
of positive remarks on this competition!
“THMCC 2014 has been a fun-fi lled learning experience for us. We
gained valuable Tourism industry exposure and useful knowledge
and presentation skills that we can apply at work in the future!” -
Christine Koo
Congratulations to our participants from the class of DP/WSQ/13-
24/FT once again!
05JANUARY - JUNE 2014
PAST SNIPPETS
A Job Well Done
The “Get to know Singapore” competition organised by the
Singapore Federation of Chinese Clan Associations (SFCCA)
provides a platform for new immigrants to learn more about
Singapore and its unique culture. This competition presents an
opportunity for new immigrants to interact with our locals, thus
allowing them to integrate seamlessly into their new home,
Singapore! We are proud to announce that 4 of our students
from our Mandarin Tourist Guide programme won themselves
an overall second placing in the contest. Sending our heartiest
congratulations to all of them! Well done!
Our colleagues Jason and Jessie recently received their Long
Service Award of 5 years! We greatly thank our Long Service
awardees for relentlessly placing and dedicating the best of their
career years with TMIS! Their eff ort truly inspires us all, good job!
A Signifi cant Milestone
Choose a job you love, and you will never have to work a day in your life.
Confucius
06 JANUARY - JUNE 2014
HIGHLIGHTS
Career and Education 2014 The Career and Education 2014 is an annual
education and recruitment exhibition
organised by the Singapore Professional
Centre (SPC) and Informa Exhibitions. This
big scaled event opened its doors to the
public on 7 March 2014 with Guest of
Honour, Mr Sam Tan Chin Siong, Senior
Parliamentary Secretary, Ministry of
Foreign Aff airs & Ministry of Culture,
Community and Youth & Mayor, Central
Singapore District gracing the opening
ceremony. It was a 3 days programme of activities
which included workshops, panel
discussions and seminar sessions by
professional industry and educational
partners. Alongside with other education
partners, TMIS booth was strategically
located at the Tourism & Hospitality
Sector. It was a fruitful sharing session to
the public and we hope this exhibition
has given potential students an overview
of the education opportunities available
at TMIS! We believe that education and
career development is a holistic and
lifelong journey!
07JANUARY - JUNE 2014
Learning Can Be So Fun
In the lead up to the Career and Education 2014 fair,
TMIS visited several schools to introduce the dynamic
and globally recognised Tourism and Hospitality industry
to the students. On 20 January 2014, we shared the
Tourism world to 360 students of Yishun Town Secondary
School, as they get to understand about the diff erent
progression pathways available to them. Likewise, it
was also an array of fun and educational activities for
the Secondary 3 Geography students at JunYuan
Secondary School! Under the professional guidance
and expertise of our trainer, these students learnt about
Singapore’s landscape and how to promote Tourism
to their fellow classmates!
HIGHLIGHTS
08 JANUARY - JUNE 2014
PAST SNIPPETS
TMIS Graduation CeremonyIt was a joyous occasion on 4 October 2013
where we recognised the achievements of
317 TMIS graduates. This rousing event was
held at the Singapore Expo Max Atria and
we were honoured to have Dr Teo Ho Pin,
Mayor of North West District & MP for Bukit
Panjang SMC grace the ceremony. During the
ceremony, awards were presented to some of
our partners, in recognition of their relentless
support shown to TMIS for training of their
staff . Two of our students from the Certifi cate
and Diploma levels were also conferred TMIS
Best Outstanding Award for 2013. We wish our
graduates all the best in their future endeavours
as they pursue their dream career!
Of GraduationsOf Graduations~Recipients of best outstanding award for 2013
09JANUARY - JUNE 2014
PAST SNIPPETS
Sentosa Leisure Group Graduation CeremonyOur cohort of SLG class 2014 have graduated! Our warmest congratulations to our
SLG graduates! It is time to shine and savour the fruits of labor and all your hardwork!
10 JANUARY - JUNE 2014
Collaborations in Vietnam
Learning For Success Roadshow
On 14 April 2014, our international sales and marketing team
set off on a trip to Hanoi to participate in its annual seminar fair.
The conference was a good platform to showcase several of
TMIS course off erings to our fellow Vietnamese counterparts and
Presenting TMIS energetic Sales and Marketing team at the
Learning For Success-CATS Classifi ed roadshow at Bugisplus, on
20 October 2013! The roadshow also made a comeback this year
on 26 April 2014 at Suntec Concourse Level 3!
students. We hope they have benefi tted greatly and have gained
useful insights of the Tourism & Hospitality industry through our
presentations and interactions!
PAST SNIPPETS
11JANUARY - JUNE 2014
PAST SNIPPETS
Workshop for Ministry of Home Aff airs
In conjunction with the Home Team
Festival 2013, TMIS collaborated with
Ministry of Home Aff airs (MHA) to equip
their ambassadors with the expertise
to execute tour guiding portfolios for
their upcoming Home Team exhibition.
In summary, it was a fruitful session and
we were pleased to receive positive
responses from the offi cers with regard
to our trainers as well as the training
provided.
Doing Our Part
Super typhoon “Haiyan” hit the central Philippines province of
Leyte and some parts of the Visayas region on 10 November
2013. This storm has caused an estimated death of around 10,000
people and destroyed many of the region’s area. Over the month of
November, TMIS colleagues gathered to raise funds for the people
of the Philippines. These included setting up of donation drives and
contributing of old clothes to the victims of this calamity.
May we continue to pray for the people of the Philippines!
12 JANUARY - JUNE 2014
PAST SNIPPETS
YOUR JOURNEY BEGINS HERELEARN IT!
13JANUARY - JUNE 2014
PAST SNIPPETS
On 12 October 2013, WDA held its inaugural Continuing
Education and Training (CET) roadshow for the Tourism and Food
& Beverage (F&B) industries at Marina Mandarin Singapore. ‘Learn
It!’ was an enriching half day event packed with a rich line-up of
learning activities and demonstrations for the public.
Other highlights included a series of panel discussions to help
the public understand about the Tourism and F&B industries and
also pick up from the professions the necessary skills required for
a rewarding career in these sectors.
14 JANUARY - JUNE 2014
New Leadership at NATAS
NATAS celebrates 35th anniversary
Mr Devinder Ohri, Director of G C Nanda
& Sons, was elected President for the
term 2014 -2016 at NATAS 35th Annual
General Meeting held on 23 May 2014.
Mr Ohri succeeds Mr William Tan who
after holding offi ce as President for a
5-term tenure decided to step down.
Mr Tan will continue to serve on the
NATAS Executive Committee as its
Immediate Past President for one year.
TMIS joins in the celebrations of NATAS
35th anniversary at Resorts World Sentosa
on 23 May 2014. It was an evening of fun
and laughter for almost 300 NATAS
members and guests from the travel
industry.
PAST SNIPPETS
Mr Devinder Ohri
President
Mr Chung Kek Yoong
Deputy President
Mr Ram Samtani
Secretary-General
Mr Allen Tsang
Honorary Treasurer
Ms Judy Lum
Chairman Inbound
Ms Kay Swee Pin
Chairman Outbound
Mr Albert Ho
Chairman Air Transport
Mr Chew Chong Choon
Chairman Surface Transport
Mr Ang Eu Khoon
Chairman Information Technology
Ms Fiona Lim
Chairman Manpower & Training
Ms Ong Ling Lee
STB Representative
Members of the NATAS
Executive Committee for
the term 2014 – 2016 are:
Charting the direction for the association,
Mr Ohri said: “As an association, NATAS
needs to stay abreast of the changing
landscape around us. Our vision remains
as relevant as it has always been. NATAS
will continue to aim to be a world-
class association that leads and shapes
the travel industry, and I believe we
have already achieved this on a local
and regional levels. It is time for us to
look towards the global arena”.
15JANUARY - JUNE 2014
RPLC
Recognition of Prior Learning Consultancy (RPLC)
ABSENTEE PAYROLL
RPLC is pleased to announce that with
immediate eff ect, company is eligible for
absentee payroll when they send their staff on
the RPL programme.
Absentee Payroll is at prevailing rates of 80%
of hourly salary capped at $4.50/hour for the
RPL contact hours. This is further capped at a
maximum of 50 RPL contact hours per person.
RPL PROGRAMME
There’re about 200 people who have embarked
on the RPL programme since its inception in
2011.
RPLC has been receiving raved reviews of this
new WSQ assessment pathway from its pilot
intake in 2011 to current implementation
stage. It’s indeed heart-warming to know that
it is so well-received and we would like to
thank our industry partners for supporting the
RPL programme. Following are some of the
inspiring testimonies given by participants who
have recently completed the RPL programme.
We hope it’ll encourage a new generation of
tourism professionals to take the leap in RPL
programme.
CONTACT INFORMATION
RPL Consultancy
General Enquiries: 6507 0750
Fax 6507 0751
Email [email protected]
Website http://www.tmis.edu.sg/rplc
11 Eunos Road 8 #05-02
Lifelong Learning Institute
Singapore 408601
ElwinSenior Banquet Events Manager
Intercontinental Singapore
This RPL Programme has better
equipped me with all the
valuable knowledge, information,
motivation and experience. It will
be extremely benefi cial to me in
my job career.
PaulineCommunication Centre Manager
Crowne Plaza Changi Airport
It can be undertaken by a wide
range of adult learners. In particular,
it is good for those who have not
been upgrading themselves for a
long time or who never had the
chance to fi nish their academics
due to certain reasons.
OliverAccount Executive, Global Travel
This programme has exceeded my
expectations. I did not expect to
learn so much and polish some skills
that I already possess.
JohnAssistant Banquet Manager, Hilton Singapore
So when I was chosen to take part in this programme, I considered it a
privilege. And indeed it is. Aside from availing 100% free education, I have
learned a lot from this course. In the past, when I reported for work, I would
just look at my Event Order and follow the instructions. I was more of a
follower. Now, I don’t just glance and follow - I also add my own inputs.
I also discovered my leadership skills which I never realized I had before
joining this programme.
16 JANUARY - JUNE 2014
COURSE UPDATES
Course Commencement Date
WSQ Diploma in Tourism Full Time 7 Jul, 1 Aug 2014
WSQ Diploma in Tourism Part Time 27 Jun 2014
WSQ Diploma in Tourism (Hospitality Management) Full Time 26 Jun, 15 Jul 2014
WSQ Diploma in Tourism (Hospitality Management) Part Time 20 Jun 2014
PDC Diploma
Managing Travel Agency 24 Jun, 19 Aug 2014
Creative Marketing 1 Jul, 26 Aug 2014
Develop Your Service Team 15 Jul, 9 Sep 2014
Hire the Right Staff 29 Jul, 16 Sep 2014
Appraising Your Staff 10 Jun, 5 Aug 2014
Service Excellence for Professionals 17 Jun, 12 Aug 2014
Skills Advancement Pack
Tour Operator Certifi cation 24 Jun, 15 Jul 2014
Tourism Ambassador 22 Jul, 9 Sep 2014
Basic Hosting Certifi cation 17 Jun, 16 Jul 2014
Tour & Travel/Attractions 15 Jul 2014
Diploma Programmes
PROGRAMME CALENDARJUNE – DECEMBER 2014
Certifi cate Programmes
Course Commencement Date
WSQ Dual Certifi cate in Tour & Travel Services and Attractions Full Time 1 Sep 2014
WSQ Dual Certifi cate in Tour & Travel Services and Attractions Part Time 3 Sep 2014
WSQ Certifi cate in Hotel & Accommodation Services (Front Offi ce) Full Time 7 Aug 2014
Certifi cate in Housekeeping Full Time 7 Aug 2014
Certifi cate in Attractions Full Time 1 Sep 2014
Certifi cate in Attractions Part Time 3 Sep 2014
Certifi cate in Tour and Travel Services Full Time 1 Sep 2014
Certifi cate in Tour and Travel Services Part Time 3 Sep 2014
Other Programmes
Course Commencement Date
WSQ Tourist Guide Programme (English) Part Time 30 Jun 2014
WSQ Tourist Guide Programme (Chinese) Part Time 15 Jul, 28 Aug 2014
WSQ Tourist Guide Programme (Chinese) Full Time 30 Jun 2014
NATAS Professional Tour Leading Programme (English) Full Time 23 Jun 2014
NATAS Professional Tour Leading Programme (English) Part Time 25 Jun 2014
NATAS Professional Tour Leading Programme (Chinese) Full Time 24 Jun 2014
^ SDF available for company-sponsored applicants who are Singaporeans and PRs. Terms and conditions apply.
* Applicable to Singaporeans and PRs only. Terms and conditions apply.
Please note: All applications should reach TMIS 14 days before the commencement date.
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Information is correct at the time of printing
>> Register Now !Call 6238 8688 or
Email: [email protected]
