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    Soft Skills Assignment

    Report on the Significance of Body Language

    Submitted by:

    ARCHANA.K

    CHAITRA

    DAMINI

    DIVYA DEORA

    CHETHANA

    ELAINE ALMEIDAEVASHISHA T.

    KUSHBU

    DIANA RIBA

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    TABLE OF CONTENTS

    S. No Title Page Number Prepared By

    1. Introduction 4-25

    2. Objective of the Study 26- 27

    3. Statement of the Problem 28

    4. Limitations of the

    Questionnaire

    29

    5. Research Methodology 30

    6. Data Analysis andInterpretation

    31- 63

    7. Findings 64

    8. Suggestions 65-66

    9. Conclusion 67

    10. Annexure 68

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    INTRODUCTION

    BODY LANGUAGE

    Body language refers to forms of non-verbal communication, wherein a person reveals

    clues as to some unspoken intention or feeling through their physical behaviour. These

    behaviours can include body posture, gestures, facial expressions, and eye

    movements. Although this article focuses on interpretations of human body language,

    animals also use body language as a communication mechanism. Body language is

    typically subconscious behaviour, and is therefore considered distinct from sign

    language, which is a fully conscious and intentional act of communication.

    Body language may provide clues as to the attitude or state of mind of a person. For

    example, it may indicate aggression, attentiveness, boredom, relaxed

    state, pleasure, amusement, and intoxication.

    Body language is significant to communication and relationships. It is relevant tomanagement and leadership in business and also in places where it can be observed

    by many people. It can also be relevant to some outside of the workplace. It is

    commonly helpful in dating, mating, in family settings, and parenting. Although body

    language is non-verbal or non-spoken, it can reveal a lot about your feelings and

    meaning to others and also how other others reveal their feelings toward you. Body

    language sigals happen on a conscious and unconscious level.

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    HOW TO READ BODY LANGUAGE

    Noticing the signals that people send out with their body language is a very useful social

    skill. Some of us can read it naturally and some of us are notoriously oblivious.

    Fortunately, with a little extra attentiveness, you can learn to read body language, and

    with enough practice it'll become second nature.

    Pay attention to how physically close someone is to you: The closer they are, the

    warmer they are thinking of you. If you move slightly closer to them, do they move

    slightly further away? That means they don't want your interaction to be any more

    personal than it already is. If they don't move further away, then they are receptive.

    And if they respond by getting even closer to you, they probably really like you or are

    very comfortable around/by you.

    It is worth noting that personal space is culturally fluid; keep in mind that what is

    considered close in one country is far away in another.

    http://www.wikihow.com/Image:Read-Body-Language-Step-1---Version-2.jpg
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    Watch their head position:

    1. Overly tilted heads are either a potential sign of sympathy, or if a person smiles while

    tilting their head, they are being playful.

    2. Lowered heads indicate a reason to hide something. Take note if someone lowers their

    head. If it is when he is complimented, he may be shy, ashamed, timid, keeping distance

    from the other person, in disbelief, or thinking to himself or herself. If it is after an

    explanation, then he may be unsure if what he said was correct, or could be reflecting.

    3. It should be noted that some cultures see this as a sign of respect.

    4. Cocked heads mean that they are confused or challenging you, depending on their eye,

    eyebrow, and mouth gestures. Think of how a dog slightly cocks its head when you make a

    funny noise.

    http://www.wikihow.com/Image:Read-Body-Language-Step-2---Version-2.jpg
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    Check their arms:

    1. People with crossed arms are closing themselves to social influence. Though some

    people just cross their arms as a habit, it may indicate that the person is (slightly) reserved,

    uncomfortable with their appearance (self conscious and trying to cover it), or just trying to

    hide something on their shirt. If their arms are crossed while their feet are shoulder width or

    wider apart, this is a position of toughness or authority.

    2. If they are rubbing their hands together or somehow touching their own body, they might

    be comforting themselves (which means they aren't enjoying the current situation).

    3. If someone rests their arms behind their neck or head, they are open to what is being

    discussed or just laid back in general.

    4. If their hands are on their hips, they might be waiting, impatient or just tired.

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    5. If their hands are closed or clenched, they may be irritated, angry, or nervous.

    Be aware of nervous gestures:

    1. If someone brushes their hair back with their fingers, this may be preening, a common

    gesture if the person likes you, or their thoughts about something conflict with yours. They

    might not voice this. If you see raised eyebrows during this time, you can be pretty sure that

    they disagree with you.

    2. If the person wears glasses, and is constantly pushing them up onto their nose again,

    with a slight frown, that may also indicate they disagree with what you are saying. Look to

    make sure they push up their glasses with an intent, not casually adjusting them. Look for

    pushing on the rim with two fingers, or an extra motion of wiggling the side of their glasses.

    The frown or raised eyebrows should tip you off. (Note: A frown may also indicate

    eyestrain, and constant re-adjusting of glasses could be the result of an improper fit. The

    distinguishing feature is whether they are looking directly at you while doing it.)

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    3. Lowered eyebrows and squinted eyes illustrate an attempt at understanding what is

    being said or going on. It's usually skeptical. This is presuming they are not trying to

    observe something that's far away.

    Watch their feet:

    1. A fast tapping, shifting of weight, laughing, or movement of the foot will most often mean

    that the person is impatient, excited, nervous, scared, or intimidated.

    2. The meaning of feet tapping can usually be discerned depending on the context; if you

    are currently talking and they are tapping their feet, that is an indication of a desire to leave

    (though usually this behavior manifests when the person is anxious to get somewhere

    specific, such as a meeting, rather than because of what you're doing specifically). Slow

    shuffling indicates boredom with the current situation. If during flirtation your legs/feet

    touch, tapping can generally be interpreted as nervous excitement. This is because if they

    http://www.wikihow.com/Image:Read-Body-Language-Step-7.jpg
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    were uncomfortable, they would discreetly move away from the contact, a much more

    subtle escape than indirectly trying to tell you to move away.

    3. Note though that some people with ADHD will constantly jiggle their legs. It doesn't mean

    anything, it's entirely subconscious and, while eccentric, it is difficult to stop. Some peoplealso do it out of habit.

    4. If the person is sitting, feet crossed at the ankles means they're generally at ease.

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    Important Aspects of Body Language

    Be Relaxed:

    When you communicate with others, if you are relaxed and comfortable it shows in the

    way you move and conduct yourself. So even when you are stressed out or nervous,

    make sure that you do not move stiffly as it will give away your nervousness to the other

    person. By forcing yourself to appear relaxed you can make a better impression on the

    other person.

    Avoid, When in Doubt:

    You need to avoid body language which can be misunderstood or might appear to be

    unprofessional to the other person. For instance some people have a habit of winking

    whenever they make a joke, which might be ok when you are sitting with your friends

    but can be interpreted as a negative signal in a professional set up.

    Make Eye Contact:

    A steady and constant eye contact is a significant part of communication and without

    establishing eye contact you cannot make your point.

    Stay Focused:

    Many people have a habit of fiddling around while they are talking as it helps them avoid

    being nervous but the fact is that appear to people as a sign of nervousness and not

    only does this distract their attention from hearing what you are saying but also makes a

    poor impression.

    Know what it Signifies:

    Every part of the body can signify a different expression or thought while you are talking

    or listening, for instance nodding when someone else is talking means that you are in

    agreement with what he is saying, biting your nails is an indicative of nervousness.

    Look at the Speaker:

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    Most people have a habit of looking somewhere else when someone is talking to them.

    This is a very bad habit as it indicates that you are not interested in what the other

    person is saying and is considered as arrogant behavior.

    Conclusion:

    You body language can help you a lot in communication as people observe your body

    language almost as much as they listen to what you are saying and the end result is

    that they believe your body language more than what you are saying. You can practice

    on your body language to make sure that you are sending the right message across

    Understanding body language

    The technique of "reading" people is used frequently. For example, the idea

    ofmirroring body language to put people at ease is commonly used during interview

    situations. Body language can show feelings to other people, which works in return for

    other people. People who show their body language to you can reveal their feelings andmeanings. Mirroring the body language of someone else indicates that they are

    understood. It is important to note that some markers of emotion (e.g. smiling/laughing

    when happy, frowning/crying when sad) are largely universal, however in the

    1990s Paul Ekman expanded his list of basic emotions, including a range of positive

    and negative emotions, not all of which are encoded in facial muscles. The newly

    included emotions are:

    A study in body language.

    1. Amusement

    2. Contempt

    3. Contentment

    4. Embarrassment

    http://en.wikipedia.org/wiki/Mirroring_(psychology)http://en.wikipedia.org/wiki/Paul_Ekmanhttp://en.wikipedia.org/wiki/Paul_Ekmanhttp://en.wikipedia.org/wiki/Mirroring_(psychology)
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    5. Excitement

    6. Guilt

    7. Pride in achievement

    8. Relief

    9. Satisfaction

    10. Sensory pleasure

    11. Shame

    Body language signals may have a goal other than communication. People would keep

    both these two in mind. Observers limit the weight they place on non-verbal cues.

    Signalers clarify their signals to indicate the biological origin of their actions. Verbal

    communication also requires body language to show that the person you are talking

    with that you are listening. These signals can consist of; eye contact and nodding your

    head to show you understand. More examples would include yawning (sleepiness),

    showing lack of interest (sexual interest/survival interest), attempts to change the topic

    (fight or flight drivers). Rudolf Laban and Warren Lamb add much to this about

    dancers. Mime artists such as Booff Show utilize these techniques to communicate

    entire shows without a single word.

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    20 Body Language Facts

    Scientists once said that body language accounts for 80% of the message we try to tell

    others and that what we actually say is only 20%. Body language definitely plays an

    important role in communication.

    Body language is used to convey things that we may not be fully aware of. We are not

    fully conscious of signals we give off to others through our body language and what

    others are trying to send off to us.

    Furthermore, body language means different things in different cultures or context. For

    example, direct eye contact is usually a sign of respect or interest, but in other cultures

    like Japan, eye contact is actually disrespect. Hence, when trying to read body

    language, pay careful consideration into the cultural and situational context.

    Here I have a list of 20 body language and what they generally mean in Western

    culture.

    Squinting - When people see what they dont like, feel threatened, or are unhappy, they

    squint their eyes.

    Arched Eyebrows - When we raise our eyebrows, it means we are contemplating what

    were listening to and that were mildly intrigued.

    Direct Eye Contact - means were interested, were listening, and that were focused on

    you. It also conveys that we got nothing to hide.

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    Blinking too much - means were nervous or anxious

    Hands the Church Steeple - fingertips touching, palms facing apart conveys were

    thinking and that were about to make a decision or move.

    Arms Akimbo - planting your hands with your thumps backward on your hips and

    elbows out in a V shape displays dominance or authority.

    Feet facing directly the other person - It shows that were focused on the other person.

    Crossed feet (Standing or sitting) - When we cross our feet standing or sitting down, it

    shows that were comfortable or relaxed, but sometimes also defensive.

    Shaking Your Head left and right - Means youre in disagreement or disbelief

    Shaking Your Head Up and Down (nodding) - means youre agreeing

    Thumb Sucking - means the person is stressed, relieving that, and/or thinking out of

    mind.

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    Shaking Your Legs - means youre anxious, scared or impatient

    Leaning Forward - means youre interested in the other person and wan t to hear more

    of what they say.

    Smiling - one of the universal emotions mean youre happy, comfortable and

    approachable.

    Tilting the head and smiling - means being playful.

    Lowered head - means youre ashamed of something, shy or have something to hide.

    Looking to the side or elsewhere - means youre distracted or that youre submitting.

    Dilated Pupils - means youre interested.

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    Eyes seemed far away - means theyre in deep thought or dosing off.

    Mirroring - Mirroring someones body language means theyre interested in you and

    trying to build rapport.

    Arms Crossed - reserved, uncomfortable or defensive. Or to display dominance orauthority.

    Hands on the hips - means theyre impatient or aggressive or tired.

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    Negative Body Language

    Negative body language is somewhat less reliable as an indicator of the person's

    comfort with the current conversation than positive body language. Actions that aregenerally considered negative may just be a matter of comfort for this person, may

    indicate that the person is tired, or may result from other matters that are weighing on

    this person's mind.

    Body tense - Stiffness, wrinkled brow, jerky body motion, hands clasped in front or

    palms down on the table. These can indicate concern with the topic or dealing with the

    other person.

    Arms folded in front- Creates a barrier; can express resistance to what is being said.

    Hand on face - A hand over one's mouth is a closed gesture. Leaning on one's elbow

    with the chin in the hand can communicate boredom.

    Fidgeting - Moving around a lot, playing with things and drumming fingers are usually a

    sign of boredom, nervousness or impatience.

    Arms behind head, leaning back - In a well-established relationship this can be a

    relaxed gesture. In a new relationship, it is often used to express a desire for control or

    power.

    Yawning - Boredom, confusion. The other person is talking too much or in too much

    technical detail.

    Impatience - Trying to interrupt what the other person is saying, opening one's mouth

    frequently as if to speak.

    Distraction Eyes flicking about, blank stares, flipping through literature without really

    reading it, looking at others in the office, looking at the person's body or clothing.

    Leaning away - Avoiding moving closer, even when something is handed to the

    person, is strongly negative.

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    Negative facial expressions - These include shaking head, eyes narrowed, scowling

    ,frowning.

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    Positive Body Language

    Positive body language is generally quite reliable as an indicator of a person's feelings

    .It signals interest in the other person and in the conversation.

    Relaxed posture - Comfortably seated, relaxed breathing, no visible stiffness or abrupt

    movements. These indicate no major barriers to communication.

    Arms relaxed - Uncrossed arms and hands open (palms up or otherwise visible to the

    other person) are signs of openness.

    Good eye contact - Looking in the other person's eyes, particularly when they are

    speaking, indicates interest in that person. Proper eye contact involves looking away

    occasionally to avoid staring.

    Nodding agreement - When nods are used to punctuate key things the other person has

    said, they signal agreement, interest and understanding. However, continual

    unconscious bobbing of the head usually indicates that the listener is tuning out.

    Taking notes - Shows interest and involvement, particularly if notes are on what the

    other person is saying.

    Smiling/adding humour - This is a very positive sign. It signals a warm personal

    relationship.

    Leaning closer - Reducing the distance between two people, particularly when the other

    person is speaking. Indicates interest is up and barriers are down.

    Gesturing warmly - Talking with hands, particularly with palms open, indicates

    involvement in the conversation and openness to the other person.

    For all of these positive gestures, moderation is the rule. When they are exaggerated,

    they can become more negative than positive.

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    Workplace Body Language

    It's the place where we spend the most of our adult lives. Hundreds of people interactwith each other on a daily basis. Welcome to the workplace. It's no wonder that body

    language plays a pivotal role here too. First impressions count in this case since in the

    first 30 seconds, most people have already formed an opinion of you. From the way you

    dress to the way you gesture while you pitch an idea, all these things factor into how

    someone thinks of you. Use these tips when you interact with co-workers, present a

    proposal, or even in an interview - and you'll find yourself having a more receptive

    audience.

    Good Body Language

    Relaxed hangs with open palms - This is often

    associated with sincerity and openness.

    Leaning forward slightly - This communicates interest in

    what others have to say.

    Make eye contact - If no eye contact is made, this can signal deception or

    suspiciousness. Also, be careful on your judgments if someone does not make eye

    contact with you. While to you it may seem suspicious, to them it could be a sign of

    respect or timidness as a result of different cultures

    Sitting or standing upright with relaxed shoulders and arms - This

    is good assertive body language. While you are showing

    powerfulness through standing upright, you are showing you are

    open to ideas and suggestions with your relaxed posture.

    http://library.thinkquest.org/04oct/00292/differences/cultural.htmhttp://library.thinkquest.org/04oct/00292/differences/cultural.htm
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    Mirror the body language of the other person - This shows that you are in tune with

    what the other person has to say and will make them feel at home and relaxed. Use

    discreetly though, otherwise you could seem to be making a mockery of them.

    Respect the space of others- This will avoid nervous

    tension and allow a better atmosphere to communicate

    in.

    Just like there is positive body language for the workplace, there are also little things

    we do that affect other's negatively. It may be things we don't notice - like shrugging

    after presenting a proposal or fidgeting with a pen during an interview. The best thing to

    do is to videotape yourself and then watch the tape over and over to be able to tell when

    you are doing something that would annoy another person. Watch out for these things:

    Bad Body Language

    Tightly crossed arms- Defensive, uninterested

    Rolling on your heels- Insecure, childish

    Lazing about on a chair- Arrogant

    Shoulder shrugs- You don't believe in what has just been said, even if it was you who

    said it

    Playing with your hair- Inner build-up of anxiety

    Pulling your ear- Gives the impression that you're struggling to reach a decision

    Touching your face- Nervousness, sometimes dishonesty

    Stroking your neck- Stressed, can been misread as flirtatious

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    Wringing your hands- Concern

    Fidgeting- Worry. This also draws attention away from you and reduces the impact of

    what you say.

    Foot tapping or pen drumming- Impatience, boredom

    Clenching your fists or chopping: Usually when presenting an idea. Be careful not to

    gesture to wildly or frequently, because it gives the impression of violence.

    Importance of Body Language in Interviews

    When we speak, we are first seen and heard, and eventually understood. Thus, asimple swing of the foot, a simple movement of the head could express our thoughts

    more clearly that all the words of our beautiful language. A successful communication

    should enable a message to be understood 100% and it is far from being the case! A

    team of U.S. researchers has studied the language of every day. They wanted to

    assess the importance of all its components: meaning of words, intonations, gestures,

    attitudes, postures.

    Their results are quite surprising: the meaning of words account for only 7% in the

    understanding of the message. Intonation is 38%, and gestures for ... 55%! And if we

    can control without much difficulty what we say, it is much more difficult to pay attention

    to all mechanical movements that accompany our words. In fact, it is because the

    gestures are uncontrollable that they reveal us and others.

    The amplitude, the direction of your actions speaks for you.

    Gestures more oriented to the right are an indication of dedication, but also forbragging. Those oriented to the left indicate a tendency towards monopolization.

    Gestures directed towards the bottom are signs of impatience (the gesture of the

    impatient who taps the side of the table with his fingers, or the child who stomp foot).

    Oriented toward the chest, the gesture shows the disappointment, or protest. Forward,

    the gesture indicates self-confidence. It is the attitude of the speaker up to the podium,

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    for example. If the action is limited to the hand, the explanation may be different: it is the

    act of begging. In either case, there is an attitude to attract attention to itself. Gestures

    rearward denote fear. The hands are "the privileged field of observation of the

    movement" (J. Berges - "Gestures and personality"). Thus, clenching fists is a sign of

    anger. Show the palms is a sign of submission.

    The handshake is very telling, especially since it is the first gesture exchanged with an

    interlocutor.

    A frank handshake suggests that the subject itself is frank, open character. If the

    handshake is "moist", we can assume that our partner is not relaxed. It betrays hisemotion ... or anxiety. A stiff handshake, of fingertips, is a sign of indifference, even

    contempt.

    However, we cannot judge a person on a single handshake. Take into account all other

    signs given by the body, in particular its stiffness, the inclination of the head, the look!

    Some gestures and their meanings

    The attitudes of the head are very revealing of your mindset.

    Head tilted forward is a sign of despondency, sadness, or shyness. It is the attitude of

    shame or concealment. Head tilted backwards indicates pride, the pride, the need to be

    seen. The lateral inclination of the head has different meanings depending on the

    expression of the face accompanying it.

    The shoulders are also good indications: the shrug demonstrates the willingness to

    unload a burden. It may also be a sign of impatience, or an attitude of total detachment.

    Push the neck to the shoulders is a sign of despondency. It is the attitude of the

    defeated character.

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    OBJECTIVES OF THE STUDY

    Human beings spend much of their working life observing the world in which they live.

    Perhaps it is evolutionary advantageous to seek to know as much about our

    environment as we can, or maybe as a species, we are just curious! Either way,

    observing the world is something with which all of are familiar.

    The reason we have chosen body language as our topic for this study is because, when

    it comes to communication, we put a lot of emphasis on speech and written

    communication but we often fail to realize that body language is one of the most

    important means of communication which tells more about us than the way we speak or

    write emails. Body language can send a lot stronger signals than words or written text.

    Since the body language is primarily controlled by the subconscious mind of every

    individual, so it can actually reveal if theres difference in what you are saying and what

    you are actually thinking. However, like everything else you can control you body

    language and practice it to make sure that your words are in accordance with the body

    language at all times.

    The objectives of our study are:

    Body language during an interview:

    As students pursuing a Bachelors degree in a reputed college, our basic need is to find

    a job in todays competitive world. However, most of us pay attention only to our

    education forgetting the fact that education not only means possessing a degree with

    high marks but also knowing how to talk, debate and present ourselves confidently.

    Our objective here to is to know how much students in college know about body

    language and/or signals during interviews.

    Inter-Cultural body language:

    For people that travel quite a bit or live in a multi-cultural community, understanding

    body language and gestures from other countries and cultures can be very important.

    Without that knowledge, unintentional miscommunication is possible. Most of the

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    students today want to go abroad, travel the world and se different cultures, however,

    most people do not know the different gestures and body language people around the

    world follow.

    Our objective here is to test how many students know the acceptable code of conduct invarious countries.

    Feminine body language:

    From time unmemorable, people have always complained about the fact that they never

    understand women and the hidden signals and gestures women have. Our objective

    here is to check how much these women know about themselves. The best place to do

    this is defiantly Mount Carmel College, where we have checked if the girls have been

    able to crack the code to their own behavior!

    Our objective is not only to know how much college students know about body language

    and gestures but, also to make sure something is done about their lack of knowledge.

    This led to our second main objective:

    To show the need for introduction of soft skills in high school and pre- university

    If young children are thought at a young age the need, importance and advantages of

    body language and gestures, it will not only result in their brighter future but eventually,

    it will lead to a better tomorrow.

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    STATEMENT OF THE PROBLEM

    Communication plays a very important role in professional life, personal life and social

    life. We all need to make sure that we have learned all the aspects of proper

    communication so that we can progress in our careers. When it comes to

    communication, we put a lot of emphasis on speech and written communication but we

    often fail to realize that body language is one of the most important means of

    communication which tells more about us than the way we speak or write emails. Body

    language can send a lot stronger signals than words or written text. Since the body

    language is primarily controlled by the subconscious mind of every individual, so it can

    actually reveal if theres difference in what you are saying and what you are actually

    thinking. However, like everything else you can control you body language and practiceit to make sure that your words are in accordance with the body language at all times.

    You need to make sure that you know which gestures you need to avoid while talking to

    someone and what kind of gestures can make you appear more positive and confident.

    You can also learn to show your disappointment and disapproval with your body

    language rather than expressing yourself in words.

    Our emotions, feelings, motives, and thoughts are expressed by the changes in our

    facial expressions, gestures, posture and body position. Psychologists believe non-

    verbal communication reveals more than the words we speak. Therefore, body

    language is very important.

    Todays generation seems to be very far away from the positive or the right body

    language and perhaps doesnt even know its importance. As said earlier right body

    language can be exhibited through considerable practice, therefore some points should

    be kept in mind to portray a positive body language.

    Do not turn away from the audience, do not rush, do not roll your eyes, do not look

    messy, do not clasp your hands, etc. Most importantly to exhibit the right body language

    one needs to be a good listener.

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    LIMITATIONS OF THE QUESTIONNAIRE

    1. Time Constraint

    - Due to the time constraint during which the study was conducted, the informationprovided by the respondents may not be completely accurate. Thus there can be

    variations in the results.

    2. Fewer number of respondents

    - The number of respondents to the questionnaires and the data analyzed is done for

    only 50 people. In the case of more respondents, the results would vary.

    3. No assurance that the information provided is accurate

    - It's natural to assume that the respondent is the same person you sent the

    questionnaire to. This may not actually be the case. Many times questionnaires get

    handed to other people for completion; mothers could have responded for their children,

    some would have responded as a prank. For a variety of reasons, the respondent may

    not be who you think it is. It is a confounding error inherent in questionnaires.

    4. Own interpretation

    - People may read differently into each question and therefore reply based on their own

    interpretation of the question - i.e. what is 'good' to someone may be 'poor' to someone

    else, therefore there is a level of subjectivity that is not acknowledged

    5. Responses can change due to various external factors like climate, physical well-

    being etc

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    RESEARCH METHODOLOGY QUESTIONNAIRES

    A Questionnaire is a document containing all the questions, closed and open-ended, for

    a survey.

    Normally, a separate questionnaire is used for each respondent to a survey, providing

    enough space for answers to be recorded, and subsequently coded for analysis of all

    replies to each question. Questionnaires range from:

    The postcard, with a few questions to be filled in by respondents to

    Long documents to be filled in by trained interviewers.

    Good questionnaires require a great deal of care and effort, to ensure that

    The questions are clear and easy to answer,

    To exclude leading questions unless by conscious design,

    To prompt and probe respondents' recollections of events that may not always be very

    recent and,

    To shape the interview overall so that it is a pleasant and interesting experience for

    respondents.

    The three questionnaires adopted by us are postcard questionnaires as our targeted

    group is college students and not trained interviewers.

    We have chosen the method of data collection for this research as it best suits our

    needs to achieve the objectives of research.

    We have observed the respondents on various criteria of body language by passing

    around three different questionnaires to 50 respondents to collect accurate data to the

    best possible extent on the following:

    1. Inter-cultural body language

    2. Body language at and/or during interviews

    3. Feminine body language

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    DATA ANALYSIS OFCULTURAL BODY LANGUAGE

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    Table 1- Is thumps up sign an insult in Bangladesh?

    PARTICULARS NO. OF RESPONDENTS PERCENTAGE

    Correct Answer 6 60%

    Wrong Answer 2 20%

    Not Known 2 20%

    Pie Chart:1

    INTERPRETATION:

    60% of the respondent have given the correct answer

    20% of the respondent have given the wrong answer

    20% of the respondent do not know the answer

    ANALYSIS:

    From the above pie chart, most of the people know the correct answer whereas

    a few are either wrong or unaware.

    60%20%

    20%

    Is thumps up sign an insult in Bangaladesh?

    correct answer

    Wrong Answer

    Not Known

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    Table 2- Is shaking Saudi Arabian womens hand accepted?

    PARTICULARS NO. OF RESPONDENTS PERCENTAGE

    Correct Answer 10 100%

    Wrong Answer 0 0%

    Not Known 0 0%

    Pie Chart:2

    INTERPRETATION:

    100% of the respondent have given the correct answer

    0% of the respondent have given the wrong answer

    0% of the respondent do not know the answer

    ANALYSIS:

    From the above pie chart, all of the respondents know the correct answer.

    100%

    Is shaking Saudi Arabian womens hand accepted?

    correct answer

    Wrong Answer

    Not Known

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    Table 3- In what countries is the A-Ok gesture considered being an affront,

    equivalent to using the middle finger?

    PARTICULARS NO. OF RESPONDENTS PERCENTAGE

    Correct Answer 4 40%

    Wrong Answer 2 20%

    Not Known 4 40%

    Pie Chart:3

    INTERPRETATION:

    40% of the respondent have given the correct answer

    20% of the respondent have given the wrong answer40% of the respondent do not know the answer

    ANALYSIS:

    From the above pie chart, equal number either know the right answer or the

    answer is not known to them and a few have answered it wrong.

    40%

    20%

    40%

    In what countries is the A-Ok gesture considered tobe an affront, equivalent to using the middle finger?

    correct answer

    Wrong Answer

    Not Known

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    Table 4- In Middle East, is pointing someone with the index finger offensive?

    PARTICULARS NO. OF RESPONDENTS PERCENTAGE

    Correct Answer 9 90%

    Wrong Answer 0 0%

    Not Known 1 10%

    Pie Chart:4

    INTERPRETATION:

    90% of the respondent have given the correct answer

    0% of the respondent have given the wrong answer

    10% of the respondent do not know the answer

    ANALYSIS:

    From the above pie chart, most of the people knows the correct answer and a

    few are unaware of it.

    90%

    0%10%

    In Middle East, is pointing someone with the indexfinger offensive?

    correct answer

    Wrong Answer

    Not Known

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    Table 5- In Europe, the V sign can be changed from meaning victory to

    meaning shove it by simply doing what?

    PARTICULARS NO. OF RESPONDENTS PERCENTAGE

    Correct Answer 5 50%

    Wrong Answer 1 10%

    Not Known 4 40%

    Pie Chart: 5

    INTERPRETATION:

    50% of the respondent have given the correct answer

    10% of the respondent have given the wrong answer

    40% of the respondent do not know the answer

    ANALYSIS:

    From the above pie chart, most of the people know the correct answer and an

    almost an equal number and unaware and a few have given the wrong answer.

    50%

    10%

    40%

    In Europe, the V sign can be changed from meaningvictory to meaning shove it by simply doing

    what?

    correct answer

    Wrong Answer

    Not Known

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    Table 6- Is a smile always means the person is happy?

    PARTICULARS NO. OF RESPONDENTS PERCENTAGE

    Correct Answer 6 60%

    Wrong Answer 2 20%

    Not Known 2 20%

    Pie Chart:6

    INTERPRETATION:

    60% of the respondent have given the correct answer

    20% of the respondent have given the wrong answer20% of the respondent do not know the answer

    ANALYSIS:

    From the above pie chart, most of the people knows the correct answer and an

    equal number either have given the wrong answer or it is unknown to them.

    60%20%

    20%

    Is a smile always means the person is happy?

    correct answer

    Wrong Answer

    Not Known

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    Table 7- In what countries do nodding the head up and down mean no?

    PARTICULARS NO. OF RESPONDENTS PERCENTAGE

    Correct Answer 5 50%

    Wrong Answer 2 20%

    Not Known 3 30%

    Pie Chart:7

    INTERPRETATION:

    50% of the respondent have given the correct answer

    20% of the respondent have given the wrong answer

    30% of the respondent do not know the answer

    ANALYSIS:

    From the above pie chart, most of the people know the correct answer but

    another substantial portion either have given the wrong answer or the answer is

    unknown to them.

    50%

    20%

    30%

    In what countries does nodding the head up anddown mean no?

    correct answer

    Wrong Answer

    Not Known

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    Table 8- In what culture is it considered offensive to touch the top of ones head?

    PARTICULARS NO. OF RESPONDENTS PERCENTAGE

    Correct Answer 3 30%

    Wrong Answer 4 40%

    Not Known 3 30%

    Pie Chart:8

    INTERPRETATION:

    30% of the respondent have given the correct answer

    40% of the respondent have given the wrong answer

    30% of the respondent do not know the answer

    ANALYSIS:

    From the above pie chart, most of the people have given the wrong answer.

    Whereas a few have given the right answer and a few are unaware.

    30%

    40%

    30%

    In what culture is it considered offensive to touch thetop of ones head?

    correct answer

    Wrong Answer

    Not Known

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    Table 9- In Asian countries, what does it mean when placing the hand up with

    palm towards someone?

    PARTICULARS NO. OF PARAMETERS PERCENTAGE

    Correct Answer 4 40%

    Wrong Answer 2 20%

    Not Known 4 40%

    Pie Chart: 9

    INTERPRETATION:

    40% of the respondent have given the correct answer

    20% of the respondent have given the wrong answer

    40% of the respondent do not know the answer

    ANALYSIS:

    From the above pie chart,40% know the correct answer and 60% dont know the

    answer or have given the wrong answer.

    40%

    20%

    40%

    In Asian countries, what does it mean when placing

    the hand up with palm towards someone?

    correct answer

    Wrong Answer

    Not Known

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    Table 10- Is putting hands on hips a sign of confidence?

    PARTICULARS NO. OF RESPONDENTS PERCENTAGE

    Correct Answer 7 70%

    Wrong Answer 2 20%

    Not Known 1 10%

    Pie Chart: 10

    INTERPRETATION:

    70% of the respondent have given the correct answer

    20% of the respondent have given the wrong answer10% of the respondent do not know the answer

    ANALYSIS:

    From the above pie chart, most of the people know the correct answer. However

    a few either are unaware or have given the wrong answer.

    70%

    20%

    10%

    Is putting hands on hips a sign of confidence?

    correct answer

    Wrong Answer

    Not Known

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    Table 11- In which countries is it consider eye contact to be offensive?

    PARTICULARS NO. RESPONDENTS PERCENTAGE

    Correct Answer 3 30%

    Wrong Answer 6 60%

    Not Known 1 10%

    Pie Chart: 11

    INTERPRETATION:

    30% of the respondent have given the correct answer

    60% of the respondent have given the wrong answer10% of the respondent do not know the answer

    ANALYSIS:

    From the above pie chart, most of the people have given the wrong answer. A

    few have however given the right answer.

    30%

    60%

    10%

    In which countries is it consider eye contact to beoffensive?

    correct answer

    Wrong Answer

    Not Known

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    Table 12- Which country requires the most amount of personal space?

    PARTICULARS NO. OF RESPONDENTS PERCENTAGE

    Correct Answer 7 70%

    Wrong Answer 0 0%

    Not Known 3 30%

    Pie Chart: 12

    INTERPRETATION:

    70% of the respondent have given the correct answer

    0% of the respondent have given the wrong answer

    30% of the respondent do not know the answer

    ANALYSIS:

    From the above pie chart, most of the people knows the correct answer. A few

    are unaware of the answer.

    70%

    0%

    30%

    Which country requires the most amount of personalspace?

    correct answer

    Wrong Answer

    Not Known

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    Table 13- Which country showing the feet is unclean and showing the heels is

    insulting?

    PARTICULARS NO. OF RESPONDENTS PERCENTAGE

    Correct Answer 4 40%

    Wrong Answer 6 60%

    Not Known 0 0%

    Pie Chart: 13

    INTERPRETATION:

    40% of the respondent have given the correct answer

    60% of the respondent have given the wrong answer

    0% of the respondent do not know the answer

    ANALYSIS:

    From the above pie chart, most of the people have given the wrong answer and a

    few have given the right answer.

    40%

    60%

    0%

    Which country showing the feet is unclean and

    showing the heels is insulting?

    correct answer

    Wrong Answer

    Not Known

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    Table 14- In what country is slouching considered being rude?

    PARTICULARS NO. OF RESPONDENTS PERCENTAGE

    Correct Answer 1 10%

    Wrong Answer 6 60%

    Not Known 3 30%

    Pie Chart: 14

    INTERPRETATION:

    10% of the respondent have given the correct answer

    60% of the respondent have given the wrong answer

    30% of the respondent do not know the answer

    ANALYSIS:

    From the above pie chart, most of the people have given the wrong answer and a

    few are unaware.

    10%

    60%

    30%

    In what country is slouching considered being rude?

    correct answer

    Wrong Answer

    Not Known

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    Table 1- When a student being interviewed for the job in which position did she

    moved?

    PARTICULARS NO. OF PARAMETERS PERCENTAGE

    Correct Answer 11 55%

    Wrong Answer 9 45%

    Not Known o 0%

    Pie Chart 1

    INTERPRETATION:

    55% of the respondent have given the correct answer

    45% of the respondent have given the wrong answer

    0% of the respondent do not know the answer

    ANALYSIS:

    From the above pie chart, most of the people know the correct answer and less

    than half have given the wrong answer.

    55%

    45%

    0%

    When a student being interviewed for the job in which

    position did she moved?

    Correct answer

    Wrong answer

    Not known

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    Table 2- What is the most important piece of research showed when people meet

    for the first time?

    PARTICULARS NO. OF PARAMETERS PERCENTAGECorrect Answer 15 75%

    Wrong Answer 5 25%

    Not Known o 0%

    Pie Chart 2

    INTERPRETATION:

    75% of the respondent have given the correct answer

    25% of the respondent have given the wrong answer

    0% of the respondent do not know the answer

    ANALYSIS:

    From the above pie chart, most of the people know the correct answer and one-

    fourth do not know the right answer.

    75%

    25%

    0%

    What is the most important piece of research showed whenpeople meet for the first time?

    Correct answer

    Wrong answer

    Not known

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    Table 3- What is the non-verbal behaviors which shows statistically significant

    correlation with job interview success?

    PARTICULARS NO. OF PARAMETERS PERCENTAGE

    Correct Answer 9 45%

    Wrong Answer 11 55%

    Not Known 0 0%

    Pie Chart 3

    INTERPRETATION:

    45% of the respondent have given the correct answer

    55% of the respondent have given the wrong answer

    0% of the respondent do not know the answer

    ANALYSIS:

    From the above pie chart, most of the people have given the wrong answer and

    less than half have given the right answer.

    45%

    55%

    0%

    What is the non-verbal behaviors which shows statistically

    significant correlation with job interview success?

    Correct answer

    Wrong answer

    Not known

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    Table 4- Which is the statement which are likely to be true about the two people?

    PARTICULARS NO. OF PARAMETERS PERCENTAGE

    Correct Answer 14 70%

    Wrong Answer 5 25%Not Known 1 5%

    Pie Chart 4

    INTERPRETATION:

    70% of the respondent have given the correct answer

    25% of the respondent have given the wrong answer

    5% of the respondent do not know the answer

    ANALYSIS:

    From the above pie chart, most of the people know the correct answer and one

    fourth have given the wrong answer and a small portion do not know the answer.

    70%

    25%

    5%

    Which is the statement which are likely to be true about the

    two people?

    Correct answer

    Wrong answer

    Not known

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    Table 5- Which of the interviews are to be more formal based on the positions of

    the desk and chairs?

    PARTICULARS NO. OF PARAMETERS PERCENTAGE

    Correct Answer 9 45%

    Wrong Answer 11 55%

    Not Known o 0%

    Pie Chart 5

    INTERPRETATION:

    45% of the respondent have given the correct answer

    55% of the respondent have given the wrong answer

    0% of the respondent do not know the answer

    ANALYSIS:

    From the above pie chart, most of the people have given the wrong answer and

    less than half have given the correct answer.

    45%

    55%

    0%

    Chart Title

    Correct answer

    Wrong answer

    Not known

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    Table 6- What happens when you end up one day at a little out of the way Greek

    village where nobody speaks English?

    PARTICULARS NO. OF PARAMETERS PERCENTAGE

    Correct Answer 7 35%

    Wrong Answer 13 65%

    Not Known 0 0%

    Pie Chart 6

    INTERPRETATION:

    35% of the respondent have given the correct answer

    65% of the respondent have given the wrong answer

    0% of the respondent do not know the answer

    ANALYSIS:

    From the above pie chart, most of the people have given the wrong answer.

    35%

    65%

    0%

    What happens when you end up one day at a little out of the

    way Greek village where nobody speaks English?

    Correct answer

    Wrong answer

    Not known

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    Table 1- Holding and playing with your pen when you speak is?

    Particulars Number of Respondents Percentage (%)

    Correct answer 3 15

    Wrong answer 16 80

    Not known 1 5

    Pie Chart 1

    INTERPRETATION:

    15% of respondent have given the correct answer

    80% of respondent have given the wrong answer

    5% of respondent do not know the answer

    ANALYSIS:

    From the above pie chart we can conclude that most of the respondents do not

    know the correct answer, only a few have given the correct answer.

    15%

    80%

    5%

    correct answer

    wrong answer

    not known

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    Table 2- When you rest your forearms flat on the table, its a sign that youre:

    Particulars Number of respondents Percentage (%)

    Correct answer 13 65

    Wrong answer 7 35

    Not known o o

    Pie Chart 2

    INTERPRETATION:

    65% of respondents have given the correct answer

    35% of respondents have given the wrong answer

    ANALYSIS:

    From the above pie chart most of the respondents have given the right answer

    and some have given the wrong.

    65%

    35%

    0

    correct answer

    wrong answer

    not known

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    Table 3- Leaning on your elbows on the table, this position is best avoided when

    trying to flirt with guy:

    Particulars Number of respondents Percentage (%)

    Correct answer 13 65

    Wrong answer 6 30

    Not known 1 5

    Pie Chart 3

    INTERPRETATION:

    65% of respondents have given the correct answer

    30% of respondents have given the wrong answer

    5% of respondents do not know the answer

    ANALYSIS:

    From the above pie chart we can conclude that most of the respondents have

    given correct answer, some have given the wrong answer and a few do not know

    the answer.

    65%

    30%

    5%

    correct answer

    wrong answer

    not known

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    Table 4- sitting with your feet hooked around chair legs, you sit like this because

    you feel:

    Particulars Number of respondents Percentage (%)

    Correct answer 9 45

    Wrong answer 9 45

    Not known 2 10

    Interpretation:

    45% of respondents have given the correct answer

    45% of respondents have given the wrong answer

    2% of respondents do not know the answer

    Analysis:

    From the above pie chart we can conclude that the correct and wrong answers

    given by the respondents are equal in numbers and a few do not know the

    answer.

    15%

    17%

    0%

    correct answer

    wrong answer

    not known

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    Table 5- Crossing your arms if you stand like this, youre showing the person

    youre speaking to that youre:

    Particulars Number of respondents Percentage (%)

    Correct answer 3 15

    Wrong answer 17 85

    Not known 0 0

    INTERPRETATION:

    15% of respondents have given the correct answer

    85% of respondents have given the wrong answer

    ANALYSIS:

    From above pie chart we can conclude that most of the respondents have given

    the wrong answer. Only a few percentages of respondents have given the correct

    answer.

    15%

    85%

    0%

    correct answer

    wrong answer

    not known

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    Table 6- Covering your mouth with your thumb and forefinger:

    Why is it a bad sign when the person youre speaking to adopts this position?

    Particulars Number of respondents Percentage (%)

    Correct answer 6 30Wrong answer 14 70

    Not known 0 0

    INTERPRETATION:

    30% of respondents have given the correct answer

    70% of respondents have given the wrong answer

    ANALYSIS:

    From the above pie chart we can conclude that most of the respondents know the

    answer and a few of them do not know the answer.

    30%

    70%

    0%

    correct answer

    wrong answer

    not known

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    Table 7- A woman who strokes her neck is:

    Particulars Number of respondents Percentage (%)

    Correct answer 8 40

    Wrong answer 12 60Not known 0 0

    INTERPRETATION:

    40% of respondents have given the correct answer

    60% of respondents have given the wrong answer

    ANALYSIS:

    From the above pie chart we can conclude that a majority have given the wrong

    answer and some have given the correct answer.

    40%

    60%

    0%

    correct answer

    wrong answer

    not known

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    Table 8- Brushing your hair back behind your ears, constantly brushing your hair

    back behind your ears reveals that youre:

    Particulars Number of respondents Percentage (%)Correct answer 3 15

    Wrong answer 17 85

    Not known 0 0

    INTERPRETATION:

    15% of respondents have given the correct answer

    85% of respondents have given the wrong answer

    ANALYSIS:

    From the above pie chart, most of the respondents have given the wrong answer

    and a few have given the correct answer.

    15%

    85%

    0%

    Sales

    correct answer

    wrong answer

    not known

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    Table 9- Playing with your hair, why shouldnt you play with your hair when

    youre among friends?

    Particulars Number of respondents Percentage (%)

    Correct answer 2 10

    Wrong answer 18 90

    Not known 0 0

    INTERPRETATION:

    10% of respondents have given the correct answer

    90% of respondents have given the wrong answer

    ANALYSIS:

    From the above pie chart, majority of respondents have given the wrong answers.

    A very few of them have given the correct answer

    10%

    90%

    0%

    correct answer

    wrong answer

    not known

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    Table 10- Standing with your feet in this position is a sign of:

    Particulars Number of respondents Percentage (%)Correct answer 2 10

    Wrong answer 18 90

    Not known 0 0

    INTERPRETATION:

    10% of respondents have given the correct answer

    90% of respondents have given the wrong answer

    ANALYSIS:

    From the above pie chart, majority don not know the answer and a few have given

    the correct answer.

    10%

    90%

    0%

    correct answer

    wrong answer

    not known

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    Table 11- Interlocking your fingers and raising your thumbs:

    Particulars Number of respondents Percentage (%)

    Correct answer 7 35

    Wrong answer 13 65

    Not known 0 0

    INTERPRETATION:

    35% of respondents have given the correct answer

    65% of respondents have given the wrong answer

    ANALYSIS:

    From the above pie chart, majority of respondents do not know the answer and

    some know the answer.

    35%

    65%

    0%

    correct answer

    wrong answer

    not known

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    Table 12- Sitting on your hands:

    Particulars Number of respondents Percentage (%)

    Correct answer 7 35

    Wrong answer 13 65Not known 0 0

    INTERPRETATION:

    35% of respondents have given the correct answer

    65% of respondents have given the wrong answer

    ANALYSIS:

    From the above pie chart, majority of respondents have given the wrong answer

    and some number have given the correct answer

    35%

    65%

    0%

    correct answer

    wrong answer

    not known

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    FINDINGS

    Interview questionnaire findings

    54% have given the correct answer

    45% have given the wrong answer

    And 1% did not know the answer

    Feminine habits questionnaire findings

    32 % have given the right answer

    58 % have given the wrong answer

    10% dont know the answer

    Culture questionnaire findings -

    53% have given the right answer

    25% have given the wrong answer

    22% dont know the answers

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    SUGGESTIONS

    In schools it is very important that the students are thought how their body

    language should be maintained; workshops or classes should be held for the

    students to realize its importance.

    They should inculcate the habit of reading articles, newspaper columns, books

    related to body language and articles on internet. Knowing more about body

    language will also help them to understand the other persons state of mind .For

    example, if a person has crossed his legs it means he is in state of defense.

    Even the editorial of newspaper could be requested to put a daily column in the

    newspaper on body language so that the people could read it in their leisure

    time.

    At workplace after appointment, the employees must also be trained and

    developed in body language and not only about their work so as it helps them to

    move well with their national or international clients. There can also be training institutes which would train the people on body

    language. The other aspects could be that the teachers would be trained on body

    language so that they can train the students in schools and colleges.

    Some Body Language Tips

    Be natural. Even if you were to succeed in controlling your body language "by the

    book," you would look fake. While there are certain aspects of body language

    that can be improved upon to create a more effective message, you still need to

    act like yourself and not be robotic.

    Identify your body language patterns. Make a conscious effort to think about what

    your body is doing in different interactions with different people. A mirror can be

    useful to examine facial expressions and posture, but mainly you just want to pay

    attention to what your body does when you're angry, nervous, or happy.

    Emphasize a point. Have more than one gesture. This will help you better get

    your message across. If you want to make sure you're not misunderstood, repeat

    both gestures when you speak the idea aloud. If the listener doesn't pick up on

    one gesture, he or she will likely be familiar with the other. You don't have to usea body language gesture (or two) for every word, but it's a good idea to have a

    toolbox of gestures you can use to reinforce very important, yet easily

    misinterpreted concepts.

    Use hand gestures carefully. Be conscious of what your hands are saying as you

    speak. Some hand gestures can be very effective in highlighting your points

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    (open gestures), while others can be distracting or even offensive to some

    listeners, and can lead to the conversation or listening being closed down (closed

    gestures). It also helps to watch other people's hand gestures to see how they

    come across to you.

    Recognize people. Sure, you don't necessarily know the people in your audience

    or that new friend in your group, but they're nodding along with you and looking

    knowingly at you all the same. This means that they are connecting with you. So

    reward them with your acknowledgment.

    Use facial expressions consciously. Aim to reflect passion and generate empathy

    with the listener by using soft, gentle, and aware facial expressions. As much as

    possible, except when culture dictates, avoid negative facial expressions, such

    as frowns or raised eyebrows.

    Identify cultural norms. If you have recently entered a new culture, you may need

    to adjust your body language. Cultural norms regarding body language (i.e. how

    far away you should stand from someone, how much eye contact you should

    make, and what gestures are considered taboo), vary considerably and if you

    don't speak the same body language as the locals, you're liable to be

    misunderstood a great deal. This can even sometimes be met with very serious

    implications.

    Say what you mean. For most people, body language that effectively reinforces

    the speaker's intent comes naturally when they mean what they say. The

    problem, of course, is that we don't always say what we mean. If you're trying to

    lie convincingly, for example, you'll probably have to alter your body language to

    prevent it from arousing suspicion. It's often easier to just say what you feel.

    Observe your own expressions Use your body language to help you understand

    how you feel. If you're not quite sure how you feel about something or someone,

    pay attention to what your body is saying. Other people will be able to read your

    body language to help uncover what you're feeling, so you should be able to readyour body language better than anyone else can. Using body language

    effectively means not only communicating with others, but also learning more

    about you.

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    CONCLUSION

    We all have heard the phrases, Strong presence, Dressed to kill or hawks vigil and

    so on. All these terms describe the impression of an individual which he passes on in a

    subtle manner without verbal communication. Actually, it is a general observation that a

    man of few words makes the most impactful impression. So, what speaks louder than

    words? It is his body language which makes the first and lasting impression despite of

    less verbal communication. In reality, body language alone can make or break the impression

    you leave on others.

    Given that humans are so adept at reading people based on body language and other

    nonverbal cues, it is imperative that individuals pay attention to such gestures as they

    communicate with others so as not to inadvertently offend, discourage or confuse those

    with whom they interact. When its your turn to listen to someone else speak, it is ke y

    that you make eye-contact, direct your towards the speaker and offer facial feedback

    that illustrates that youre listening attentively. Do this whenever you interact with others,

    and youll find that your communications on the whole will be more engaged , productive

    and worthwhile!

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    Questionnaire

    Dear Sir/Madam,

    We, the students of Second year B.Com(II) are conducting a research on Significance of Body

    Language and request you to kindly spend a few minutes in filling the following questionnaire.

    We assure you confidentiality of the information provided.

    1. In Bangladesh, is the thumb up sign a signal of something good or an insult?

    2. Shaking hands is an accepted form of greeting in America and Britain, but should one shake a

    Saudi Arabian womans hand upon meeting her? Why?

    3. In what countries is the A-Ok gesture considered to be an affront, equivalent to using the

    middle finger?

    4. Is it offensive in the Middle East to point at someone with the index finger as if to call them to

    come to over?

    5. In Europe, the V sign can be changed from meaning victory to meaning shove it by

    simply doing what?

    Name:

    Gender:

    Age:

    Phone Number:

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    6. A smile always means the person is happy, right?

    7. In what countries does nodding the head up and down mean no?

    8. In what culture is it considered offensive to touch the top of ones head?

    9. In American and Britain, when place the hand up with palm towards someone means stop.

    What does it mean in Asian cultures?

    10. Is putting hands on hips a sign of confidence?

    11. What countries consider eye contact to be offensive?

    12. What countries require the most amount of personal space?

    13. In what countries are the feet considered unclean and showing the heels considered insulting?

    14. In what countries is slouching considered to be rude?

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    Questionnaire

    Dear Madam,

    We, the students of Second year B.Com(II) are conducting a research on Significance of Body

    Language and request you to kindly spend a few minutes in filling the following questionnaire.

    We assure you the confidentiality of the information provided.

    Holding and playing with your pen when you speak is:

    A way of lending weight to what you're saying

    A barrier against any objections to what you're saying

    A sign of aggression

    When you rest your forearms flat on the table, it's a sign that you're:

    Prepared to take things on

    Dreamy

    Suspicious

    Leaning on your elbows on the table, this position is best avoided when trying to

    flirt with a guy.

    True

    False

    Sitting with your feet hooked around chair legs, You sit like this because you feel:

    Threatened

    Looked down upon

    Treated like a child

    Crossing your arms if you stand like this, you're showing the person you're

    speaking to that you're:

    Not open to discussion

    Vulnerable

    In a bad mood

    Name:

    Gender:

    Age:

    Phone Number:

    Address:

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    Covering your mouth with your thumb and forefinger

    Why is it a bad sign when the person you're speaking to adopts this position?

    Its a sign they don't trust you

    It means they're being dishonest

    It shows that you're boring them

    A woman who strokes her neck is:

    Expressing her need for tenderness

    Having a think before committing herself

    Indicating that she won't be made a fool of

    Brushing your hair back behind your ears, Constantly brushing your hair

    back behind your ears reveals that you're:

    An opportunist

    A tease

    Indecisive

    Playing with your hair, why shouldn't you play with your hair when you're

    among friends?

    It creates a barrier between you and your friends

    It shows your friends that they're boring you

    Its a sign that you're uncomfortable

    Standing with your feet in this position is a sign of:

    Impatience

    Nonchalance

    Romantic interest in someone

    Interlocking your fingers and raising your thumbs

    If you repeat this gesture with your hands while you're talking, it suggests

    you're:

    Fake

    Tormented

    Spoilt

    Sitting on your hands:

    A lack of maturity

    Shyness

    A passive attitude

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    Questionnaire

    Dear Madam,

    We, the students of Second year B.Com (II) are conducting a research on Significance

    of Body Language and request you to kindly spend a few minutes in filling the followingquestionnaire. We assure you the confidentiality of the information provided.

    1. In a job interview, a student being interviewed in posture A suddenly moved tositt ing straight in the chair

    Give a possible explanation.

    A. The interviewee feels defensive

    B. The interviewee feels cold

    C. The interviewee is becoming more relaxed

    2. A piece of research showed that when people meet for the first t ime, there are

    three important factors. These are given below.

    Which is the most important?

    A. Content - what they say.

    B. How they sound (tone of voice - accent, pitch, variation and tempo of speech).

    C. Body Language.

    3. Another piece of research found that certain non -verbal behaviours (e.g. not

    including dress and appearance) showed a statistically significant correlationwith job interview success.

    Name ONE of these behaviours from the list below

    A. Firm handshake

    B. Regular eye contact

    Name:

    Gender:

    Age:

    Phone Number:

    Address:

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    C. Sitting up straight

    D. Smiling

    E. Head nodding

    F. Loud voice

    4. Which of the following statements are likely to be true about the two people

    here?

    A. They are of similar status. They agree with each others views.

    B. They are of different status. They disagree with each other.

    5. Based on the positions of the desk and chairs as you enter the room, which of

    these two interviews are likely to be the more formal?

    A.

    B.

    6. Whilst on holiday in Greece, you end up one day at a litt le out of the way

    Greek village where nobody speaks English. You decide to study job

    opportunities at the local taverna with your 4 companions and try to order a

    round of 5 drinks signing with your hands. What happens next?

    A. You are treated like a long-lost relative

    B. You wake up in hospital with 2 black eyes, and a bruised ego.

    Thank you for your cooperation and time!

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    Answers to the Questionnaire

    Cultural Body Language

    1. It is considered to be insulting. The thumbs up gesture is also considered

    rude in Nigeria and Sydney, Australia.

    2. No, the touching of a Saudi Arabian womans hand by anyone other than

    her husband is against the Sharia Laws and considered immoral.

    3. The A-Ok gesture is considered offensive in Brazil and most Latin

    American countries, Germany, and Austria. In France it means zero and in

    Japan it means money.

    4. Yes. It is also considered an insult to do this in Portugal, Spain, Latin

    America, Japan, the Philippines, Indonesia, and Hong Kong. If the index

    finger must be used to call someone, make sure the palm is down as that is

    more acceptable.

    5. By turning the palm toward oneself. Palm out means victory, palm in

    means shove it.

    6. Not always. The Japanese often smile when they are confused, angry, or

    even embarrassed.

    7. Bulgaria and Greece.

    8. In Asian cultures, particularly Southeast Asia. This is because it is believed

    that a persons soul or spirit resides there.

    9. It means to ask permission to speak.

    10. It is in American and Britain, however, in some Asian countries is it seen

    as a sign of arrogance. In Mexico, it is seen as a sign of hostility. Putting

    ones hands in the pockets in Indonesia is considered rude.

    11. In most Western cultures, eye contact is considered a good thing, but inJapan, Latin American countries, and the Caribbean, direct eye contact is

    considered disrespectful.

    12. Americans definitely like their personal space, but Germans and

    Japanese require even more. Personal space it not as important to those

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    from China, France, Latin American countries, and Saudi Arabia.

    13. Middle Eastern countries, China, Japan, Russia, Taiwan, and Korea

    consider the feet to be dirty and the heels of the feet should never be shown

    to another.

    14. Germany, Sweden, and China consider slouching to not only be rude, but

    also a sign of poor manners.

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    Interview Questionnaire Answers

    1. The posture with arms and legs crossed (POSTURE B) is called a

    CLOSED posture. It usually signifies a defensive or negative attitude, but

    beware of misinterpretation - the person may just be cold or just not have

    pockets! The other posture with arms and legs uncrossed (POSTURE A) is

    called an OPEN posture and usually suggests a more relaxed, open attitude.

    2.Research by Albert Mehrabiansuggested that body language was the most

    important, followed by how you sound, with what is actually said being the

    least important! Mehrabian now says that this only applies when a person is

    talking about their likes and dislikes "unless a communicator is talking about

    their feelings or attitudes, these equations are not applicable". Even so, it's

    still a salutary lesson that we shouldn't just focus on a person's words.

    3.Although all of these (except perhaps a loud voice) probably do contribute

    towards a good impression at interview, the three that had a statistically

    significant correlation were found to be eye contact, smiling, and

    surprisingly nodding your head! To complicate matters further, some recent

    research found that head nodding was seen as positive in women, but not in

    men, whereas too much eye contact was seen as negative in women

    candidates! (see panel to the right).

    Karl Grammer of the University of Viennafound that women show interest in

    a man by regular eye contact, toying with their hair, tidying their clothes, and

    regular head nodding. He also found they make the same signals in the first

    minute of meeting a man whether they like him or not. Such flirting only

    shows real interest if it continues longer than four minutes. Grammer

    suggests women use the signals to keep the man's interest until they have

    http://en.wikipedia.org/wiki/Albert_Mehrabianhttp://en.wikipedia.org/wiki/Albert_Mehrabianhttp://en.wikipedia.org/wiki/Albert_Mehrabianhttp://evolution.anthro.univie.ac.at/institutes/urbanethology/resources/articles/articles/publications/grammerfink.pdfhttp://evolution.anthro.univie.ac.at/institutes/urbanethology/resources/articles/articles/publications/grammerfink.pdfhttp://evolution.anthro.univie.ac.at/institutes/urbanethology/resources/articles/articles/publications/grammerfink.pdfhttp://en.wikipedia.org/wiki/Albert_Mehrabian
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    decided he is worthwhile getting to know better.

    We find people who look directly at us more likeable and more attractive. This

    is especially true if they are smiling. However staring at the interviewer all the

    time could be perceived as hostile!

    Having a deep voice may also pay benefits at interview. Researchers at

    Duke University found that voters are more likely to pick candidates with a

    deeper voice whether the speaker was male or female. They made

    recordings of both male and female speakers and then altered the pitch of

    their subjects' voices and found that listeners "voted" more frequently for the

    "candidate" with the lower voice. Women with lower voices were perceived to

    be stronger, more trustworthy and competent. A lower tone gave male

    candidates a distinct advantage on the corporate ladder with a 22.1 MHz pitch

    decrease equalling an annual compensation increase of $187,000!

    AUS studyfound that students with a higher body mass index were less

    likely to be offered a place at graduate school. The study found evidence of a

    link in people's minds between BMI and lack of academic ability. This

    association is of course completely false but is is another example of the wellknown finding that people who are deemed to be physically attractive are

    perceived to have positive qualities.

    4. When people copy each others posture, it is called postural echo or

    mirroring. e.g. in a pub, friends will often pick up their drinks at the same

    time. It occurs subconsciously when people have similar views, the same

    status, or like each other. Strangers often studiously avoid mirroring each

    others postures.Paraphrasing what the other person is saying to you is a

    verbal version of mirroring, and can show that you are listening carefully to

    the other person.

    In research on this an actor played an interviewee and mimicked the posture

    http://www.ncbi.nlm.nih.gov/pubmed/20434416http://www.ncbi.nlm.nih.gov/pubmed/20434416http://www.ncbi.nlm.nih.gov/pubmed/20434416http://www.ncbi.nlm.nih.gov/pubmed/20434416
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    of the interviewer. Interviewers showed no awareness of this mimicry but

    rated the interviewer more favourably considering that he thought more like

    they did and identified with them. However, beware of consciously mirroring

    interviewers to try to make them like you - most personnel managers will

    probably know far more about this than you do!

    5. Position B is called the "throne" position. It reinforces the

    interviewer's sense of controlhe/she can see everything that goes on in the

    room. Old fashioned managers often use this type of arrangement. Also the

    interviewee's chair is a long way from the desk increasing the formality.

    Position A with the desk touching the wall allows for a more informal and less

    dominating encounter. Sitting side on to the door allows for ease of approach.

    Sometimes the desk may be absent completely. Doctors and lecturers often

    use this arrangement. However be careful not to read too much into desk

    positions, the interviewer may have just borrowed the office for the interview

    and may not be able to influence the arrangement!

    Out of interestresearchers at the University of Minnesotafound that a tidy

    desk may suggest generosity, and conventionality whereas a messy desk

    may relate to creative thinking and stimulating new ideas. "Disorderly

    environments seem to inspire breaking free of tradition, which can produce

    fresh insights. Orderly environments, in contrast, encourage convention and

    playing it safe."

    6. Putting your hand up with five spread fingers is an insult gesture in Greece!

    Be aware that people from other cultures have different distances they stand

    apart, loudness of voice, gaze behaviours etc. which can easily be

    http://www.sciencedaily.com/releases/2013/08/130806091817.htm?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+sciencedaily+%28ScienceDaily%3A+Latest+Science+News%29&utm_content=Google+Feedfetcherhttp://www.sciencedaily.com/releases/2013/08/130806091817.htm?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+sciencedaily+%28ScienceDaily%3A+Latest+Science+News%29&utm_content=Google+Feedfetcherhttp://www.sciencedaily.com/releases/2013/08/130806091817.htm?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+sciencedaily+%28ScienceDaily%3A+Latest+Science+News%29&utm_content=Google+Feedfetcherhttp://www.sciencedaily.com/releases/2013/08/130806091817.htm?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+sciencedaily+%28ScienceDaily%3A+Latest+Science+News%29&utm_content=Google+Feedfetcher
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    misinterpreted by people of a different culture.

    Feminine Body Language Questionnaire Answers

    1.Holding and playing with your pen when you speak is:

    A way of lending weight to what you're saying

    A barrier against any objections to what you're saying

    A sign of aggression

    Explanation:

    You've maybe noticed on TV that the majority of politicians, company executives and

    journalists hold a pen in their hand and fidget with it when they're talking. Even your

    boss does it during meetings or interviews. It's not a sign of obsessive compulsive

    disorder, but a symbolic weapon or 'barrier' the speaker uses to protect him or herself

    from tough questions that might be heading their way. Another interpretation is that the

    pen is an extension of the authoritative forefinger and is therefore a sign of power.

    2.When you rest your forearms flat on the table, it's a sign that you're:

    Prepared to take things on

    Dreamy

    Suspicious

    Explanation:This position indicates a high level of self-confidence and usually reveals an

    enterprising character, someone with the will to see things through. On the other hand,

    if you place your hands on the edge of the table, this signals that you're more of a

    manager than an entrepreneur.

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    3.This position is best avoided when trying to flirt with a guy.

    True

    False

    Explanation:

    Leaning on your elbows with your body leaning in towards the person you're speaking to

    is considered an invasion of the other person's space. Although this position may be

    used when flirting (you're interested in him and wantto get into his personal space!), it

    should be avoided when negotiating with your boss or a client!

    4.You sit like this because you feel:

    Threatened

    Looked down upon

    Treated like a child

    Explanation:

    This is an attitude acquired in childhood. Someone who sits like this feels like the

    person speaking to them is being patronizing.

    5.If you stand like this, you're showing the person you're speaking to that you're:

    Not open to discussion

    Vulnerable

    In a bad mood

    Explanation:This is such a common position that we don't give it much thought, but crossing your

    arms is a subconscious reaction to feeling insecure. It's a protective, defensive position.

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    6. Why is it a bad sign when the person you're speaking to adopts this position?

    It's a sign they don't trust you

    It means they're being dishonest

    It shows that you're boring them

    Explanation:

    If, during a job interview, the interviewer adopts this position, it's time to change

    tack...fast! You may be laying it on too thick. If the forefinger points to the left, it

    indicates the person is protecting him or herself from your powers of persuasion. If it's

    towards the right, the person is assessing you and trying to find the best way to counter

    you.

    7.A woman who strokes her neck is:

    Expressing her need for tenderness

    Having a think before committing herself

    Indicating that she won't be made a fool of

    Explanation:

    We can't help doing it, but contrary to what you might think, it doesn't necesarily reveal

    a lack of affection. Usually - and especially if you're flirting with someone - stroking

    yourself indicates how you'd like to touch the person you're talking to...

    8.Constantly brushing your hair back behind your ears reveals that you're:

    An opportunist

    A tease

    Indecisive

    Explanation:

    It's a way of unblocking your ears, meaning that you're ready to seize any opportunities

    that arise!

    9.This is a powerful weapon of seduction, but why shouldn't you play with your

    hair when you're among friends?

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    It creates a barrier between you and your friends

    It shows your friends that they're boring you

    It's a sign that you're uncomfortable

    Explanation:Gazing sultrily at strands of your hair you're playing with creates distance between you

    and the people you're with, placing a barrier between you.

    10.Standing with your feet in this position is a sign of:

    Impatience

    Nonchalance

    Romantic interest in someone

    Explanation:

    Watch out for this one: even if a woman is taken, if she's adopting this position it's a

    sign she's got her beady eye on someone present. Her foot will subconsciously

    point towards the object of her desire...

    11.If you repeat this gesture with your hands while you're talking, it suggestsyou're:

    Fake

    Tormented

    Spoilt

    Explanation:

    Fakes and imposters often resort to this gesture. The thumbs regularly move apart to try

    and 'break up' the discussion, conveying the person lacks conviction or doesn't knowwhat they're talking about.

    12.Sitting on your hands reveals:

    A lack of maturity

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    Shyness

    A passive attitude

    Explanation:

    Don't ever do this during an interview! It's very common in children, but in children it

    suggests a desire to grow up fast. In adults, it indicates a lack of maturity.