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What are emotions and moods?

What do emotions and moods influence

behavior in organizations?

3-2Copyright 2008 John Wiley & Sons, Inc.

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2007 Prentice Hall Inc. All rights reserved.

MoodsFeelings that tend to be

less intense than emotionsand that lack a contextualstimulus.

EmotionsIntense feelings that are

directed at someone orsomething.

AffectA broad range of emotions that

people experience.

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2007 Prentice Hall Inc. All rights reserved.

Felt EmotionsAn individuals actual emotions.

Displayed Emotions

Emotions that are organizationallyrequired and considered appropriatein a given job.

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1. Personality There is a trait componentaffect intensity

2. Day and Time of the Week

There is a common pattern for all of us Happier in the midpoint of the daily awake period

Happier toward the end of the week

3. Stress

Even low levels of constant stress can worsen moods

4. Social Activities

Physical, informal, and dining activities increase

positive moods 5

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5. Sleep

Poor sleep quality increases negative affect

6. Exercise

Does somewhat improve mood, especially for depressed people

7. Age

Older folks experience fewer negative emotions

8. Gender

Women tend to be more emotionally expressive, feel emotions

more intensely, have longer-lasting moods, and express emotions

more frequently than do men

Due more to socialization than to biology6

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Emotional intelligence (EI)

Ability to understand emotions and manage

relationships effectively.

ability to manage oneself and interact

with others in a constructive way

3-7Copyright 2008 John Wiley & Sons, Inc.

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8/14Copyright 2008 John Wiley & Sons, Inc. 3-8

Self-Awareness

Understanding our emotions &their impact on ourselves and

others

Social Awareness

Empathy; understanding theemotions of others and their

impact on relationships

Self Management

Self-regulation; thinking beforeacting and staying in control of

our emotions

RelationshipManagement

Rapport; making use ofemotions to build and maintain

good relationships

EmotionalIntelligence

Competencies

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Joy

Sadness

LoveAnger

Surprise

Fear

Major

Emotions

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1. Self conscious emotions

Arise from internal sources (shame, guilt,

embarrassment, pride) and help regulateinterpersonal relationships.

2. Social emotions

Arise from external sources (pity, jealousy) andreferto individuals feelings based on

information external to themselves.

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Moods

Generalized positive or negative feelings

or states of mind.

3-11Copyright 2008 John Wiley & Sons, Inc.

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Emotions

I was really angry when Prof.

Nitpicker criticized mypresentation

Identified with a source, cause

Tend to be brief, episodic

Many forms and types

Action oriented; link to behavior

Can turn into a mood

Moods

Oh, I just dont have the energy to

do much today. Ive felt down allweek.

Hard to identify cause

Can be long lasting

Either positive or negative

More cerebral; less action oriented

Can influence emotion

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Emotion and mood contagionspillover effects

of ones emotions and mood onto others.

Emotional laborregulating ones emotions to

display those desired by the organization.

Emotional dissonanceinconsistencies between

emotions we feel and emotions we project.

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1. Deep acting

Trying to modify your true inner feelings

based on display rules.

2. Surface acting

Hiding true feelings while displaying different

ones.

3-14Copyright 2008 John Wiley & Sons, Inc.