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TossponGlobal
Communication Skills
Meeting 2UNO IPD GCS
AgendaConference Manners & Etiquette
Purpose Come in with PURPOSE
Research speakers/attendees
PLAN to meet/get contact info from X # of people
POSITITIVE ATTITUDE
1st Impressions Non-verbals are 55% of the first impression
Attire: clothes, hair, makeup, jewelry appropriate for event
Body motions: don’t shuffle, wiggle, twitch, click pens, etc
Proxemics: how close you stand
Touch – after handshake, keep hands to YOURSELFdo NOT touch other people.
Voice: tone, timbre, volume, speed
Expression: frowning, grimacing, smirking, pouting
Gestures: nodding, shrugging
Smell: do you smell good/bad?
Body Language
Posture - Fake it ‘til you make it
Business CardsDo Don’t
Do be prepared Don't hand out torn or worn business cards
Do make it a point to hand out business cards
Don't hand out more than one card to a new contact .
Do receive a business card properly
Don't place it in a bag, pocket or wallet
Do exchange business cards smoothly
Don’t throw away this opportunity
Do Give your business card to someone when they ask for it.
DO NOT hand out your business card to everyone you see as if you are passing out $20 bills.
My Business Card• Clear, easy to read, uncluttered
• Your name, title, company
• OFFICE phone
• PROFESSIONAL email
• No slang, nicknames, numbers that haveimplied meaning (69, 420, etc).
• Your name/initials only
•Web address (if appropriate)•Physical address, if appropriate
Phone Numbers or Email addresses? List your current phone (and permanent phone if you plan to move
soon) . Make sure you have a professional sounding message on it!
Mobile phone #s? Be aware that you could be caught at the gym or putting gas in your car. If you are in a situation that could compromise your professional appearance, let the call go to voicemail and call back.
Email address MUST be professional. addresses like [email protected] , [email protected] or [email protected] would not be appropriate! Use common sense.
General Conference ProfessionalismReputation & Behavior Show up on time to each event, meeting, and seminar
During meetings, keep your attention focused on the speaker.
Take up only 1 seat (keep your belongings beneath you or don’t bring them to sessions)
Bring notebook/paper, & pens. TAKE NOTES during sessions.
If you bring a laptop, keep it on mute/all sounds silenced.
Don't fidget or squirm (or fall asleep!)
Do not have side conversations with people who sit next to you
Keep cell phones OFF, or in your pocket on mute. You may have it on vibrate if you absolutely MUST.
Ask questions that are relevant to the topic.
Never interrupt the speaker or someone else who is asking a question.
When you get up, push your chair in and pick up all your papers and personal belongings.
Thank the speaker, but don't monopolize his or her time.
Food – hor d’oeuvres & accoutrements
NOT your goal of the meeting
Keep your right hand free & clean
If you don’t like something, turn away to spit it out into a napkin. Dispose of napkin immediately.
Eat carefully, biting slowly
NEVER speak with a full mouth
Never dip food into a sauce more than once. Always put sauce on yourplate, do not dip out of serving bowl
Hold your napkin under a dipped foodto catch any drips
Food: a provided mealTurn off your cell phone before
sitting down. It is rude to talk on your phone or text while in the company of others.
When greeting, do not stand up to shake hands over the table. Get up and move around the table, or greet your table-mates before-hand.
Never talk when you have food in your mouth. That’s just gross. Even if someone asks you a question, wait until you swallow before answering.
Taste your food before you add salt, pepper, or other seasoning. Doing otherwise may be insulting to the host or hostess.
Don’t cut all your food before you begin eating. Cut one or two bites at a time.
Pass food to the right. Don’t take food or use salt/pepper that was requested by someone else.
Never blow on your food. If it is hot, wait a few minutes for it to cool off. Scoop your soup away from you.
If you are drinking from a stemmed glass, hold it by the stem.
Break your bread into bite-sized pieces and butter only one bite at a time.
Try at least one or two bites of everything on your plate, unless you are allergic to it.
Food: a provided meal
Eat while sitting upright; do not bend low over the plate/bowl.
Avoid slurping or eating noises (always chew with mouth closed).
Compliment the hostess if you like the food, but don’t voice your opinion if you don’t.
Use your utensils for eating, not gesturing.
Keep your elbows off the table. Rest the hand you are not using in your lap.
Do not eat until everyone at your table has been served.
Eat slowly and pace yourself to finish at the same approximate time as the host or hostess.
Avoid burping or making other rude sounds at the table.
If you spill something at a restaurant, signal one of the servers to help. If you spill something at a private dinner party in someone’s home, pick it up and blot the spill. Offer to have it professionally cleaned if necessary.
When you finish eating, leave your utensils on your plate or in your bowl.
Never use a toothpick or dental floss at the table.
You may reapply your lipstick, but don’t freshen the rest of your makeup at the table.
BMW From left to right it
means Bread and Butter plate is on the left, Meal is the middle, Water (and all drinks) on the right.
When you sit down, immediately take your napkin and place it on your lap.
If someone takes your bread and butter plate, ask the wait staff for another plate, place the bread on your entrée plate or don’t eat any bread.
Food – going out to dinner (individual pays: Dutch)
Talking To The Servers:
Say "please" when making a request or asking a question.
Make your questions and requests clear and brief.
Avoid barking orders at your waiter or waitress.
Say "thank you" to the servers only when they bring something special that you requested and after they have removed any used items.
A simple smile and eye contact—not required, but appropriate—is sufficient to acknowledge their service.
Decide in advance (bring cash or
card to cover)
Individual pays?
Split the tab? (unfair if one orders lobster and 3 appetizers and you order a salad. What to do!)
Tipping
15-20% (pre-tax) if sit-down
No need to tip host/maitre d’ unless exceptional service: a table on a busy night, you are a regular patron, etc
10% (pre-tax) if buffet
$1-2 per drink (or 15-20% of tab) at a bar
$0.50-$3 Restroom attendant
$2-$5, Valet upon return of car
