TOURISM, CATERING ANDDOMESTIC SERVICES

Qualifications in Tourism, cateringand domestic services

Vocational Qualifications• VocationalQualificationintheTourismIndustry(2studyprogrammes/competenceareas)• VocationalQualificationinHotel,RestaurantandCateringServices(3studyprogrammes/competenceareas)• VocationalQualificationinHouseholdandCleaningServices(2studyprogrammes/competenceareas)

Specialist Qualifications• SpecialistQualificationforCleaningTechnicians• SpecialistQualificationforCleaningSupervisors• SpecialistQualificationforLaundryTechnicians• SpecialistQualificationforBartenders• SpecialistQualificationforDietaryCooks• SpecialistQualificationforHotel,RestaurantandCateringService

Managers• SpecialistQualificationforFoodManagers

Further Qualifications• FurtherQualificationinRuralTourism• FurtherQualificationinTourismActivities• FurtherQualificationforTouristGuides• FurtherQualificationforTravelCounsellors• FurtherQualificationforHotelReceptionists• FurtherQualificationforRestaurantCooks• FurtherQualificationinInstitutionalCatering• FurtherQualificationforWaiters/Waitresses• FurtherQualificationinHouseholdServices• FurtherQualificationinInstitutionalCleaning• FurtherQualificationinTextilesCare

Qualificationsintourism,cateringanddomesticservices(vocationalqualifications,furtherqualificationsandspecialistqualifications)givecompetencefortasksintourism,accommodationandcateringaswellasinhouseholdandcleaningservices.Jobsinthisfieldincludevarioustourismcentresandenterprises,travelandtourismagencies,hotelsandotherenterprisesofferingaccommodation,ships,restaurants,cafés,cater-ingservicesandenterprises,schools,careandnursinginstitutionsaswellasdomesticservicesandcleaningenterprises.Thefieldproducesservicesandproductsforthecustomersfortheireverydaylife,specialocca-sionsandleisuretimeinacustomer-orientedmanner.Theservicesaimtoimprovethecustomers’wellbeing,comfortandsafety.Thoseworkinginthisfieldneedgoodinteraction,cooperationandcustomerserviceskills,flexibilityandorganisationalabilities.Professionalsinthisfieldaresalesandservicesoriented,andtheyhaveapositiveandresponsibleattitudetowardstheirworkandcustomers.Thisinternationalfieldrequiresgoodlanguageskillsandknowledgeofothercultures.Theworkiscustomer-oriented,versatileandvariable,anditispossibletomovefromonetasktoanotherinthefield.Thefieldoffersgoodopportunitiesforprogressingtosupervisoryandinternationaltasksandenterprisingactivities.Tasksinthisfieldrequireadequatelevelsofphysicalfit-ness,andthelegislationapplicabletoitimposesrequirementsonthestateofhealthanddresscodeofthoseworkinginit.Theemploymentoutlookinthefieldisgood,andskilledlabourisindemand.Thedemandforlabourmayvaryindifferentareasandseasons.Dependingonthetaskandjob,theworkmaybedaytimeorshiftwork.

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VOCATIONAl QUAlIFICATIONS

Vocationalqualificationsimpartwide-rangingvocationalcompetenceneededinworkinglife,specialistskillsinthefield,andcapacityforfurtherstudies.Thescopeofavocationalqualificationis120credits,mostlyconsistingofvocationalqualificationmodulesmadeupfromon-thejobworkandactivitypackages.Inadditiontocompul-soryvocationalmodulesofthequalification,thereisalargeselectionofoptionalones,forexamplethosethatarepartofothervocationalqualifications.Itisalsopossibletoindividuallyexpandthequalification.Uppersecondaryvocationaleducationandtrainingalsocontainmodulescomplement-ingvocationalskillsandoptionalmodules.Avocationalqualificationcanbetakenin2-4years,dependingonthestudent’sbasiceducationandworkexperience.

Avocationalqualificationcanbetakenthroughvocationaluppersecondaryeduca-tionandtrainingorasacompetence-basedqualification.

Attheirdiscretion,studentsorcandidatescantakeoneorseveralmodulesofthevocationalqualificationatatime,wheneverthisisappropriatefortheirplacementinworkinglife.Inthatcase,aplancoveringtheentirevocationalqualificationispre-pared.

FURThER AND SpECIAlISTQUAlIFICATIONS

Forfurtherqualifications,thestudentsorcandidatesdemonstratetheirmasteryofvocationalskillsrequiredofanemployeeinthefield,andinspecialistqualifications,masteryofthemostdemandingtasksinthefield.

Thefurtherandspecialistqualificationsconsistofon-the-jobworkandactivitypack-ages.Compulsoryand/oroptionalmodulesofthequalificationaredeterminedinthequalificationrequirements.Thescopeoffurtherandspecialistqualificationsortheirpartsisnotdeterminedincredits.

Furtherandspecialistqualificationsaretakenascompetence-basedqualifications.

VOCATIONAl QUAlIFICATIONS

Vocational Qualification in the Tourism IndustryHoldersofaVocationalQualificationintheTourismIndustryhavegoodlanguageskillsandaresalesandcustomerserviceoriented.Theyplan,implement,productise,marketandselltourismproductsandservices.Theybasetheirworkonthebusinessideaoftheworkplaceandoperatingenvironment,thelocalcultureandtourismtrends.Theyoperateprofitablyandobservesustainableoperatingmethods.Inadditiontoabasiccompetenceinthefield,holdersofaVocationalQualificationintheTourismIndustryhavespecialistskillsintasksinvolvingimplementationorsalesoftourismservices,orinadvisoryandinformationservices.

Titles:• TourismActivitiesOrganiser• TravelCounsellor

Tourism Activities Organisers (studypro-gramme/competenceareaintourismactivities)workincustomerservicetasks.Theymarket,sellandimplementtourismandsupplementaryservicesandotherservices.Theyalsoattendtotheanimals,tools,equipmentandoperatingenvironmentneededtoprovidetheservices.Jobs:Enterprisesandorganisationsintourismcentresandareas,tourismandsupplementaryserviceenterprises,hotels,spas,agritourismandsimilarenterprisesinwhichtourismandsup-plementaryservicesareofferedandprovidedtocustomers.

Travel Counsellors (studyprogramme/com-petenceareainTourismSalesandInformationServices)workinadvisoryandsalestasksinthetourismindustry.Jobs:National,regionalandlocaltourismindustrysalesandadvisoryservices,tourismandtravelagencies,hotelreceptionsandsalesservices,tourismcentres,centralreservationsoffices,trafficoperatorsorsalesandadvisoryservicepoints,inwhichcustomersareofferedadviceandsoldtourismservices.

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Vocational Qualification in Hotel,Restaurant and Catering ServicesHoldersofaVocationalQualificationinHotel,RestaurantandCateringServiceshavegoodlan-guageskillsandaresalesandcustomerserviceoriented.Theyplan,implement,produceandsellproductsandservices.TheybasetheirworkonthebusinessideaoftheworkplaceandtheoperatingenvironmentandFinnishcuisineandcustoms.Theyarecompetentinself-monitoringandprovisionsonservingalcoholicbeverages,andtheyworkprofitablyandinlinewithsus-tainableoperatingmethods.Inadditiontobasiccompetence,holdersofaVocationalQualifica-tioninHotel,RestaurantandCateringServiceshavespecialistskillsincustomerserviceorhotelservicetasksorasacook.

Titles:• Waiter/Waitress• Cook• HotelReceptionist

Waiters/Waitresses(studyprogramme/compe-tenceareainCustomerService)workincustom-erservicetasksinrestaurants.Jobs:Cafés,restaurants,staffrestaurants,sta-tions,fastfood,partyservicescateringandtourismenterprisesandinstitutionalkitchens,inwhichproductsandservicesaresoldtocustom-ers.

Hotel Receptionists(studyprogrammein/competenceareaofHotelServices)workincus-tomerservicetasksinthehotelsector.Jobs:Hotels,enterprisesproducingtourism,meeting,conference,spaandwellbeingservices,outletswhereproductsandservicesaresoldtocustomers.

Cooks(studyprogramme/competenceareainCooks)workinfoodpreparationtasks.Jobs:Cafés,staffrestaurants,restaurants,institutionalkitchens,cateringenterprises,passengerandcargoships.

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Vocational Qualification in Household and Cleaning ServicesHoldersofaVocationalQualificationinHouse-holdandCleaningServicesarediscrete,respect-fulofdiversity,customerserviceorientedandflexible.Theyplan,assessanddeveloptheirownworkandservicesbasedonqualitystand-ards.Theybasetheirworkonthecustomersandtheircultureandareawareofthesignificanceofcleanlinessandnutritionforhealth.Theyworkresponsibly,profitablyandinlinewithsustain-ableoperatingmethods.

Titles:• Housekeeper• SiteFacilitiesOperative

Housekeepers(studyprogramme/competenceareainHouseholdServices)workinmealser-vices,cleaningandtextilecaretasksandhelpcustomersintheirdailyroutinesanderrands.Jobs:Customers’homes,supportedlivingunitsandinstitutionswithahome-likesettinginwhichmeal,cleaning,textilecareandassistanceservicesareprovidedforthecustomers.

Site Facilities Operatives(studyprogramme/competenceareainCleaningServices)workinmaintenanceandbasiccleaningtasksaswellascateringandotherfacilitiesservices.Jobs:Offices,schools,day-carecentres,hotels,supportedlivingunits,socialandhealthcareinstitutions,variousproductionandservicefa-cilities,foodprocessingfacilitiesandswimmingpoolsinwhichmeal,cleaning,textilecareandotherservicesareproducedforcustomers.

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FURThER QUAlIFICATIONS

Further Qualification in Rural TourismHoldersofaFurtherQualificationinRuralTour-ismarrangecomfortableaccommodationforcustomers,planandoffercateringandtourismservicescompatiblewiththeruralenvironment,andmaintaintherequiredlevelofcleanlinessandhygiene.Theyworkinacustomer-orientedandenterprisingmanneranddeveloptheirser-vicesandactivities.Jobs:Agritourismenterprises;ownenterprise.

Further Qualification in TourismActivities TourismActivitiesOrganisers/EventOrganiserswithaFurtherQualificationinTourismActivi-tiescomeupwithideasforandplaneventsandtourismactivities,aswellasproductiseandmarketthesetovarioustargetgroups.Theyimplementhighqualityandprofitableactivitiesandevents,respectingthenaturalenvironment.Theyimplementeventsortourismactivitiessafelyandresponsiblyfollowinginstructionsandarecompetentinleadinggroups,alsoinrapidlychangingsituations.Jobs:Enterprisesandorganisationsarrangingtourismactivitiesandevents(canalsobeactiveoutsideFinland);ownenterprise.

Further Qualification for Tourist Guides HoldersofaFurtherQualificationforTouristGuidesplanandimplementthematicguidedtoursandtourismservicepackages,takingintoconsiderationcustomerwishesandsafety,theirpartnersandtheenvironment.Theyarecompe-tentinguidanceandadvisorytasksaswellasinleadinggroups,andtheyactresponsibly.Theymarket,sell,andpriceguideservices.Theytakethecustomers’culturalbackgroundintoconsid-erationandmanagecustomerservicesituations,notonlyinthesecondnationallanguage,butalsoinatleastoneforeignlanguage.Jobs:Enterprisesprovidingtouristguideservic-es,wheretheymayworkasguidesforbusinesstravellersandtourists,localguidesandguidesinforeignresorts,guidesfortouristresortsandbusinesstravellers,expertorspecialistguidesortourleadersinFinlandandabroad;ownenter-prise.

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Further Qualification for TravelCounsellors HoldersofaFurtherQualificationforTravelCounsellorssellandbrokertourismservicesfortheneedsofvariouscustomersandcustomergroups.Theylookforalternativesandpresentandplantravelpackages.Theymanagediverseanddemandingcustomerservicesituationsnotonlyinthesecondnationallanguagebutalsoinatleastoneforeignlanguageandtheyconfi-dentlyusetherequiredinformationandcommu-nicationtechnology.Theyhaveagoodknowl-edgeoftourismgeographyandothercultures.Jobs:Travelagencies,inwhichtheymayworkinsales,productionoron-linesalestasks;simi-lartasksinownenterprise.

Further Qualification for HotelReceptionistsHoldersofaFurtherQualificationforHotelRe-ceptionistspresentandactivelyselltheproductsandservicesofahoteltocustomersandguidetheminusingothertourismservicesinthearea.Usingthehotelinformationsystem,theybookroomsandregistercustomerscheckinginandout.Theycarryouttasksrelatedtomethodsofpaymentandreportingatthereception.Theymakesurethatthecustomersarecomfortableandsafe,servingtheminafriendlyandpolitemanner,notonlyinthesecondnationallan-guagebutalsoinatleastoneforeignlanguage.Jobs:Hotelsandotheraccommodationservices.

Further Qualification for Restaurant CooksHoldersofaFurtherQualificationforRestau-rantCooksplanandorganisethepreparationofhigh-qualitydishesandmealsinacustomer-ori-entedmannerbasedontherestaurant’soperat-ingideaandserviceculture.Theyusedifferenttechniquestopreparetasty,nutritiousandat-tractivelypresentedmealsaswellasspecialdietandàlacartedishes.Theyareabletotimeandorganisetheirworkappropriatelyandlookaftertheorderandcleanlinessoftheirownworkarearesponsibly.Jobs:Restaurants.

Further Qualification in InstitutionalCateringHoldersofaFurtherQualificationinInstitutionalCateringplanandorganisethepreparationofhigh-qualitydishesandmealsusingvarioustechniquesinacustomer-orientedmannerbasedontheoperatingideaoftheinstitutionalkitch-en.Theytimeandorganisetheirworkinordertoprepareseveraldishesandbakedgoods,andtheyareabletoturnbasicdishesintomealsforspecialdietaryrequirementsandvisitors.Theyalsomasterreceptionandstoragefunctionsoffoods,finishingtouchesandpresentationofmeals,informationtechnologyinthefield,andcleaning.Jobs: Institutionalkitchensandcentralisedpro-ductionkitchens.

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Further Qualification for Waiters/WaitressesHoldersofaFurtherQualificationforWaiters/Waitressespresent,recommendandsellfood,beveragesandotherproductstakingthecus-tomers’culturalbackgroundintoconsideration.Theyareknowledgeableintheingredientsandpreparationmethodsofthedishesaswellastheirsuitabilityforcustomerswithspecialdietaryrequirements.Theyworkflexiblyandbrisklyincustomerservicesituationsandareabletomovefromonetaskorworkstationtoanotherasneeded.Theyarecompetentincashregister,methodofpaymentandaccountingfunctions.Jobs:Restaurantsandothercateringbusinesses.

Further Qualification in HouseholdServicesHoldersofaFurtherQualificationinHouseholdServicescarryoutroutineandintensivecleaningofahome,dolaundryandafter-careoftextiles,preparehome-cookedmealseconomically,carryouthomemaintenanceandrepairtasks,guidecustomersinusingservices,andhelpthemintheirdailyactivities.Theyareskilfulininteract-ingwithpeopleofdifferentagesandrespectthecustomer’sproperty,privacyandhabits.Jobs: Institutionswithahome-likesetting,cus-tomers’homes,similartasksinownenterprise.

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Further Qualification in InstitutionalCleaningHoldersofaFurtherQualificationinInstitutionalCleaningplanandimplementroutineandin-tensivecleaningtasksandusedetergents,toolsandmachinerysuitableforthese.Theyorganisemealservicesandworkindishcareanddos-ageanddistributiontasksifnecessary.Theyalsoprovidereceptionandconferenceservices,carryoutpropertymaintenanceandtextilecaretasksandensurethatthefacilitiesareattractive.Theyobserveergonomicworkingmethodsandensurecustomersafety.Jobs:Industrialfacilitiesandoffices,accommo-dationproviders,ships,schools,hospitalsandday-carecentres,ownenterprise.

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Further Qualification in Textiles Care HoldersofaFurtherQualificationinTextilesCareselectamethodofcarefortextilesaccord-ingtocareinstructions,recognisethecombinedeffectsofvariousphasesofthewashingpro-cessandusewashingchemicalssafelyandinanenvironmentallyfriendlymanner.Theyusemachinesandequipmentefficientlyandselectafter-caremethods,stainremovaltechniquesandre-washingpracticesfortextilegroups.Jobs: Institutionalandcommerciallaundryser-vices.

SpECIAlIST QUAlIFICATIONS

Specialist Qualification for CleaningTechniciansHoldersofaSpecialistQualificationforClean-ingTechniciansgiveinductiontrainingfor,instruct,andguideemployeesinvarioustasksinacustomer-orientedmanner.Theyplanandimplementrecruitmentsandworkinsupervi-sorytasks.Theyworktogetherwithcustomers,informstakeholders,drawupcostestimatesorbudgetsandmonitortheirrealisation,assumeresponsibilityforprocurements,andmarketservices.Jobs: Companiesorbranches,inwhichtheycanworkinsupervisoryormanagerialtasksorinplanning,productdevelopmentorexperttasks;ownenterprise.

Specialist Qualification for CleaningSupervisorsHoldersofaSpecialistQualificationforCleaningSupervisorsgiveinductiontrainingforemploy-eesintasksthatareneworhavechangedinacustomersite.Theyguideandinstructemploy-eesinworkinginacustomer-orientedmanner.Theyplanandorganisepracticalcleaningandothertasks,personallytakingpartintheactualwork.Knowledgeinotherculturesfacilitatesnaturalinteraction.Jobs:Enterprisesorbranches,inwhichtheymayworkininstructiontasksorasgrouporteamleaders;ownenterprise.

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Specialist Qualification for LaundryTechniciansHoldersofaSpecialistQualificationforLaundryTechniciansprovideinductiontrainingforandguidetextilecarestaff.Theyworkasexpertsinthedevelopmentoftextilecareservicesqualityandthemarketingofservicestovariouscustom-ergroups.Theydesignlayoutsolutionsandplanlaundryprocessesandprocurements.Jobs:Laundries,inwhichtheymayworkassu-pervisors,superiors,laundrymanagers,customerservicemanagersorinstructorsorinexperttasks;ownenterprise.

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Specialist Qualification for Bartenders HoldersofaSpecialistQualificationforBar-tenderspresent,recommend,prepareandserveFinnishandinternationaldrinksinvariouscustomerservicesituations.Theyprocessmeth-odsofpaymentandcarryoutsalesaccounting,stock-takingandstockaccountingtasks.Theyplanmarketingeffortssuitableforvarioussitu-ationsandthemes.Theyworkinsupervisorytasksandteamleaders,drawupshiftlistsandarefamiliarwithcollectiveagreements.Jobs:Restaurants,othercateringservicesandhotels.

Specialist Qualification for Dietary CooksHoldersofaSpecialistQualificationforDi-etaryCooksplanmealsandfoodproductsinacustomer-orientedmannerforvariouspopula-tiongroupsandspecialsituations,takingintoaccountnutritionalneedsandrecommendationsandtheeffectsofreligions,culturesandconvic-tions.Theyworkflexiblyandincooperationwiththekitchenandcustomerservicestaff,andalsoworkefficientlyandsafelywhenrushed.Jobs:Kitchensproducingvariousfoodandca-teringservices,institutionalkitchens,restaurants,hospitals,supportedlivingunits,schoolsandday-carecentres.

Specialist Qualification for Hotel,Restaurant and Catering Service ManagersHoldersofaSpecialistQualificationforHotel,RestaurantandCateringServiceManagersplan,develop,organise,directandsuperviseservices,productsandproduction.Theymarketandsellproductsandservicesandlookaftercustomerandstakeholderrelationships.Theydrawupequipmentandworkinghourplansandareresponsibleformaterialsadministrationasawhole.Theyalsotakepartinpreparingactionplansandbudgetsfortheworkcommunity.Jobs:Hotels,restaurantsandinstitutionalkitch-ens,inwhichtheymayworkinsupervisoryormanagerialtasks.

Specialist Qualification for FoodManagers HoldersofaSpecialistQualificationforFoodManagersmakedecisionsonproductrangesandplantheirpurchaseandpresentation.Theyarecompetentincustomerservice,andtheysellfoodsandadvisecustomersintheiruseandmanufacturing.Theymarket,price,monitorprofitability,andactasasupervisorasneces-sary.Jobs:Fooddepartmentsinsupermarkets.

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OppORTUNITIES FOR FURThER STUDy Vocationalqualificationsandfurtherandspe-cialistqualificationsgivethestudentageneraleligibilityforfurtherstudiesatuniversitiesofappliedsciencesanduniversities.Anaturalpathforfurtherstudiesforthosehavingtakenavo-cationalqualificationisaBachelor’sdegreeintourismandcateringservicesatauniversityofappliedsciences.Atuniversities,studentscanstudyforaBachelor’sorMaster’sdegreeinsuchfieldsasFoodScience(specialisationinFoodEconomics),SocialSciences(specialisa-tionintourism),orinEconomicsandBusinessAdministration.Pedagogicalstudiesforavoca-tionalteachergiveeligibilityforfurthereduca-tioninthetasksofavocationalteacher.

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