TOURISM DEPARTMENT AT IPSS TOURISM DEPARTMENT AT IPSS “ALFONSO MOTOLESE” ITALY“ALFONSO MOTOLESE” ITALY

ItaliaItalia Puglia

Social ServiceSocial Service

Tourist ServiceTourist Service

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Economic ServiceEconomic Service

SectorsSectors

TToourist Serviceurist Service 3 years3 years

Qualification Qualification

Operator in TOperator in Toouristurist CCompaniesompanies

2 years2 years

State DiplomaState Diploma

Technician in Technician in ToTouristurist SServiceervice

Common subjectsSubject related to their sectorSpecializing area

Specializing AreaSpecializing Area 180 h180 h

Experts Experts TeachersTeachers

120 h120 h

TrainingTraining

Total 300 h yearTotal 300 h year

An example about a teaching An example about a teaching module onmodule on

GUIDING AND TOUR GUIDING AND TOUR LEADING LEADING

HOURS: 30

TARGET: 4th class- Tecnico dei Servizi Turistici

EVALUATION: Test - Creating itineraries –

COURSE OVERVIEW:

to be able to organize all the movements at the airport, in the hotel, in the museum and on the coach.

to be able to keep the group together. to provide a series of practical information. to be ready to act. to be able to speak at least in one foregn language.

TASKS:

The regional law The tourist jobs Role and competences of a tour leader

A tour leader or courier is someone who accompanies individuals or groups of tourists in the national territory or abroad, following tourist programs already prepared by organizers and providing assistance and tourist information on the way, out of the competences that belong to tourist guides. Each Region fixes requirements and rules to work as a tour leader.

Take care of documents (Passports, visas, sanitary certificates, rooming lists, tickets and vouchers)

Kowledge of local currencies and to be informed on the exchange rates.

Knowledge of the local customs.Good knowledge of the insurance clauses.

Illustrate the historical, geographical and artistic aspects of the places they are going to visit

To have an appropriate behaviour in every circumnstances.

To be able to understand the clients’ needs in the scrupulus respect of the fixed program

To have positive relations with the group.

Elements of tourist geography, of communication and of transport. Tecnique and tourist

organization.

Tourist legislation.

First aid knowlege

Foreign language.

CREATING AN ITINERARY

You have been asked to accompany a group of foreign

people to visit The national reserve of Torre Guaceto.

Create an itinerary with the indications you think are

necessary to provide before starting the visit.

OUR NATIONAL PARKOUR NATIONAL PARKRESERVA NATURALERESERVA NATURALE

Eleonora MATTEO Eleonora MATTEO HeadmasterHeadmaster

Grazia SANTORO Grazia SANTORO Project ManagerProject Manager

Ecoll TeamEcoll TeamCaliandro FrancescoCaliandro Francesco

Cantanna PietroCantanna PietroGreco VincenzoGreco Vincenzo

Leone LuciaLeone LuciaMagistri PaolaMagistri Paola

Magno FrancescoMagno FrancescoMarchi AnnalisaMarchi AnnalisaMicoli FrancescoMicoli Francesco

Miccoli RosaMiccoli RosaSogno PatriziaSogno Patrizia

PartnersPartnersTerrae MarisTerrae Maris : : Costantini AngeloCostantini Angelo

Art Art Graphic Graphic Bianco StefanoBianco Stefano