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TOWARDS ACCESSIBLE LUDHIANA
Access Audit Report
Police Station Haibowal, Ludhiana
Ministry of Social
Justice and
Empowerment,
Government of India
2
ACCESSIBLE INDIA CAMPAIGN (SUGAMYA BHARAT ABHIYAN)
(Nationwide Flagship Campaign of Government of India for Universal accessibility for PwDs)
CAMPAIGN LAUNCHED BY
Department of Empowerment of Persons with Disabilities
(Ministry of Social Justice & Empowerment, Government of India)
CONDUCTED BY
SWABHIMAN – State Disability Information and Resource Centre
A/98, Budha Nagar, Bhubaneswar, Odisha – 751006
Email: [email protected]
Website: www.swabhiman.org
AUDIT CONDUCTED
August, 2016
3
Acknowledgement
The access audit of Police Station, Haibowal, Ludhiana, as per the list of buildings provided by Ministry of Social
Justice & Empowerment, Department of Empowerment of Persons with Disabilities Government Of India F.No.4-
14/2015-AIC, dated 23/06/2016, was conducted to make the Police Station building functional for the physically
challenged staff members, vendors and visitors. The recommendations are minimum requirements that may be
incorporated in the building to make it useable by persons with disabilities (PWDs) and the elderly and should not
be compromised upon.
Swabhiman (State Disability Information and Resource centre) Bhubaneswar, Odisha, a 15 year old organization, is
dedicated to the empowerment of persons with disabilities in the state and the country. It is a leading cross disability
organization acting in the forefront of policy level advocacy as also providing comprehensive services in research,
capacity building, training, access audit, networking and inclusive education.
This report provides clear and concise recommendations and guidelines for creating Accessible Ludhiana, (Sugamya
Ludhiana) by detailing the inaccessibility and suggesting recommendations for the gaps, in Police Station building,
Ludhiana. The implementation of the report will eliminate the barriers that deter physically and mentally
challenged persons from having access to and free mobility in and around the built environment.
I wish to express my deep gratitude to Hon’ble Prime Minister Narendra ModiJi for taking initiatives to make India
barrier free. I also express my gratitude to Hon’ble Minister Thawar Chand GehlotJi, Head of MSJE GoI, for launching
the campaign on 3rd December 2015. We thank Department of Empowerment of Persons with Disabilities, and Joint
Secretary Mukesh Jain, for the financial resources, coordination and the audit checklist.
4
I wish to express my deep gratitude to Shri Jaspal Singh, Secretary, Department of Social Security and Women and
Child Development, Government of Punjab, Mr. Harpal Singh, Deputy Director,(Nodal Officer), Directorate of Social
Security & Woman and Child Development. I also express deep appreciation to Javed Abidi (Honorary Director
NCPEDP) and NDN platform for our initial education on access and access Audit. The issue of accessibility surfaced
when Prof. Stephen Hawking visited India in 2001, which brought forth the fact that the historical places that he
wanted to visit were totally inaccessible. NCPEDP then launched a National Access Campaign countrywide by the
National Disability Network (NDN) partners. As NDN Odisha partner we took it forward in the state. Some built
structures audited by us are Ravenshaw University, Odisha Secretariat, BJB College, Utkal University etc. Another
major campaign was the 'Access to polling booths for disabled voters during the General Election 2004, which
resulted in ramps getting built in ‘few’ polling booths in Odisha and EVMs becoming accessible with Braille numbers
for the visually impaired. We are extremely thankful to NCPEDP and DEOC Bangalore for the “Training Programme
on Accessibility Standards for Buildings” on 5th and 6th March 2016.
Special mention must be made of all those, whose cooperation and support made this audit possible. We are grateful
to
• Jaspal Singh, Secretary, Department of Social Security and Women and Child Development, Government of
Punjab.
• Harpal Singh, Deputy Director, (Nodal Officer), Directorate of Social Security & Woman and Child
Development, Punjab.
• Sardar Amaejit Singh, Inspector, Police Station, Haibowal, Ludhiana.
• Tapas Kumar Jena and Santosh Kumar Behera for photography.
• Sonu Tiger (PwDs) for identifying the inaccessible areas of the building.
5
• Sreeja Poonam, our architect, for her technical inputs.
• Tapas Kumar Jena and Santosh Kumar Behera for report compilation, editing, final layout and designing.
We once again appreciate the determined efforts of Government of India and State Government of Punjab to make
built environment; and information and communications accessible.
(Dr. Sruti Mohapatra)
Chief Executive, Swabhiman
6
Table of Contents
Acknowledgement 03
Abbreviations 09
Background 09
Swabhiman – GoI Empanelled Access Auditors 12
Introductions 14
I. Ludhiana
II. About the Building
III. Access Audit Team
IV. Methods and Processes Adopted
Audit Report 17
I. Summary Sheet
II. Information and Communication
III. Services
Building Information 22
7
Physical Accessibility 22
External Environment 23
1. Parking
2. Alighting
3. Accessible Route
Internal Environment 25
4. Accessible Entrance
5. Reception and Lobby
6. Stairs
7. Ramps
8. Handrails
9. Elevators/Lift
10. Escalators/Passengers Conveyors
11. Corridors
12. Doors and Doorways
13. Accessible Toilet
14. Cafeteria
15. Drinking Water Facility
8
16. Controls and Operating Mechanisms
17. Signage
18. Emergency Evacuation
Others 33
I. Reflection of the Nodal Officer
II. Report in Alternate Format
Annexure 34
1. Suggested Plan for Implementation with Vendors List
2. Five Point Rating of Buildings
3. Additional Recommendations
9
Abbreviations
CPWD : Central Public Works Department
HI : Hearing impaired
PwD : Persons with Disability
VI : Visual Impairment
WC : Western Commode
Background
To achieve the long-lasting, vastly better development prospects that lie at the heart of the 2016 Sustainable
Development Goals and beyond, we must empower people living with disabilities and remove the barriers which
prevent them participating in their communities; getting a quality education, finding decent work, and having their
voices heard. A barrier free environment means buildings, roads, parks, gardens and other places, service, modes of
transportation, products of daily use, etc. Further, barrier-free goes far beyond just a ramp and has many other
necessary aspects, including door and passage widths to flooring surface, from counter heights to lighting; and from
signage to toilets – a well-designed environment which is safe, convenient, comfortable, and readily accessible to all;
and aptly described as universal access.
Accessible India Campaign (Sugamya Bharat Abhiyan) was launched by Department of Persons with Disabilities,
Ministry of Social Justice & Empowerment, MSJE, GoI, as a nation-wide flagship campaign which aims at achieving
this universal accessibility. The campaign marks another milestone in the journey towards “Fulfilling Human Rights
of Persons with Disabilities,” and creating “Non-Discrimination in the Built Environment.” In its initial efforts it aims
10
to build a “culture of accessibility” and focus on auditing public buildings and removing basic environmental
barriers.
The campaign is in line of proposed activities to fulfill the statuettes of Article 9 (Accessibility) of UNCRPD which has
been signed and ratified by GoI. Article 9 casts an obligation on all the signatory governments to take appropriate
measures to ensure to PwDs access, on an equal basis with others, to the physical environment, to transportation, to
information and communications, including information and communications technologies and systems, and to
other facilities and services open or provided to the public, both in urban and in rural areas. These measures, which
shall include the identification and elimination of obstacles and barriers to accessibility, shall apply to, inter-alia: 1)
Buildings, roads, transportation and other indoor and outdoor facilities, including schools, housing, medical facilities
and workplaces; and 2) Information, communications and other services, including electronic services and
emergency services.
Thereafter, Governments at the High Level Inter Governmental Meeting organized by the Govt. of Republic of Korea
adopted the ministerial declaration and Incheon Strategy to “Make the Right Real” for PwDs in Asia and Pacific. The
Incheon Strategy provided the Asian and Pacific Region, and the world the first set of regionally agreed distinct –
inclusive development goals. The Strategy comprises 10 goals, 27 targets and 62 indicators, which build on UNCRPD.
Goal No. 3 of the Incheon Strategy mentions that access to the physical environment, public transportation,
knowledge, information and communication is a precondition for persons with disabilities to fulfill their rights in an
inclusive society.
While implementing the Accessible India Campaign, it is proposed that we are in sync with the guidelines set by the
Incheon strategy. The targets 3.A, 3.B and 3.C of the Incheon Strategy are: 3.A - Increase the accessibility of the
11
physical environment in the national capital that is open to the public; 3.B - Enhance the accessibility and usability of
public transportation; and 3.C - Enhance the accessibility and usability of information and communications services.
The Incheon strategy guidelines have also defined indicators for tracking the progress on these targets:
• Proportion of accessible government buildings in the national capital
• Proportion of accessible international airports
• Proportion of accessible and usable public documents and websites that meet internationally recognized
accessibility standards
• Availability of mandatory technical standards for barrier-free access that govern the approval of all designs
for buildings that could be used by members of the public, taking into consideration internationally
recognized standards, such as those of the International Organization for Standardization (ISO)
• Number of sign language interpreters
Prior to this, Persons with Disabilities (Equal Opportunities, Protection of Rights and Full Participation) Act, 1995
under Sections 44, 45 and 46 categorically provided for non-discrimination in transport, non-discrimination on the
road and non-discrimination in built environment respectively. As per Section 46 of the PwD Act, the States are
required to provide for – Ramps in public buildings; Adaptation of toilets for wheel chair users; Braille symbols and
auditory signals in elevators or lifts; and Ramps in hospitals, primary health centers and other medical care and
rehabilitation institutions. Section 44 and 45 of the said Act cast responsibility on the States to take measures to
make public transport accessible for PwDs and also make provision for auditory signals at red lights in public roads,
curb cuts and slops in pavements, engraving on the surface at zebra crossings etc.
12
Swabhiman
Swabhiman, State Disability Information and Resource Centre, based in Bhubaneswar, Odisha has been Swabhiman
is a state level disability information and resource centre based in Bhubaneswar. We have been working towards
empowering persons with disabilities through knowledge, information, advocacy, training, capacity building,
research and networking since 2001.
Our work has earned us acceptance and recognition at many quarters – government, individual, NGOs and
corporates. The recent achievements include Smart City campaign and Railway Budget. We played a role in
Bhubaneswar getting first position in Smart City Campaign as the “Accessibility Partner” of Bhubaneswar Municipal
Corporation (BMC). We are the member of ZRUCC (Zonal Railway Users Consultative Committee) of ECoR in
Bhubaneswar and gave recommendations for the budget (online booking of wheelchair, wide doors, assistance at
railway station). We regularly organize various orientation, interaction and association programmes to bridge the
gap in perception between persons with disabilities and mainstream society.
With a view to ascertain the details of accessible features in the existing facilities and to suggest improvements, if
required, Swabhiman has been organizing access audits of various government, semi-government and private
buildings. It is important to mention that access audit is not a fault finding exercise. Its objective is to contribute to
the creation of a better universally accessible infrastructure by assessing the accessibility of the facilities and suggest
improvements, if necessary.
13
Swabhiman has completed the access audit of Odisha Secretariat building in January 2012; completed the access
audit of temples, hills and related sites for creating a barrier free tourist circuit for Department of Tourism & Culture
(Tourism) in 2011. We did the access audit of Nadankanan Zoological Park for developing it as a barrier free tourist
spot as per the letter received from Deputy Director, Nadankanan Zoological park on 15th December,2014.
Completed the Access audit of Utkal University, Bhubaneswar in January, 2015, Ramadevi (Autonomous) College,
Bhubaneswar in January, 2015 and of BJB (Autonomous) College, Bhubaneswar in January, 2015. We have also
audited Ravenshaw University, State Museum and birth place of Netaji Museum in Katak.
14
Introduction
I. Ludhiana
Ludhiana city was founded in the time of Lodhi dynasty which ruled in Delhi from 1451-1526 A.D. The legend goes
that two Lodhi Chief Yusaf Khan and Nihand Khan were deputed by SikandarLodhi (1489-1517 A.D.) to restore order
in this region. It is the largest city in the state, with an estimated population of 1,693,653 as of the 2011 Census. The
population increases substantially during the harvesting season due to the migration of labourers from the eastern
states of Uttar Pradesh, Bihar, Odisha and Delhi. It has an area of about 3,767 square kilometers (1,454 sq mi).The
city stands on the Sutlej River's old bank, 13 kilometers (8.1 mi) south of its present course. It is a major industrial
center of northern India, and was referred to as India's Manchester by the BBC. Ludhiana is located 98 kilometers
(61 mi) west of the state capital Chandigarh on NH 95 and is centrally located on National Highway 1, which runs
from the Indian capital New Delhi to Amritsar.
II. About the Building
The aim of this access audit was to examine the premises of Police Station Haibowal assess whether it was
impossible or unreasonably difficult for staff and the public (with limited functional abilities) to access and use
services, and to identify areas where remedial action was required. In this report the auditors looked at the physical
aspects of the building and identified the good points and the gaps, and gave recommendations. Our specific
objective was to provide a road-map to enable office staff, local government, Persons with disabilities, engineers and
architects to work together to make the building inclusive. All the findings are presented in an easy to use report –
15
combining observations with photographs and recommendations. The implementation of the report will eliminate
the type of barriers and hindrances that deter physically limited persons from having access to and free mobility in
and around the built environment.
The mission of the Ludhiana police is to uphold the rule of law without fear or favour and to provide safety and
security to the people without violating their Human Rights. The Police shall strive to maintain law and order and
harmony in the society by performing duties in a non-partisan and unbiased manner and shall also focus on crime
control in order to be able to instill confidence among the citizens. In doing so community policing by way of
formation of community liaisoning groups, and peace committees in all Police Station limits at different levels shall
be emphasized. The Police shall adopt a pro-active approach and attempt to solve them by way of mutual
understanding and exercise restraint in the use of force even in the face of violence and grave provocation.
III. Access Audit Team
The audit team reached at Ludhiana on 1st August 2016. It comprised of the following persons:
• Tapas Kumar Jena
• Santosh Kumar Behera
• Sonu Tiger (Person with Disability)
The Audit team referred to CPWD guidelines (Guidelines and Space Standards for Barrier Free Built Environment for
Disabled and Elderly Persons) 1998 and CPWD Handbook (Barrier Free and Accessibility) 2014 for making
recommendations.
16
IV. Methodology and Processes Adopted
• Physical verification
• General observation and measurement of height, width, incline etc.
• Recording/noting the existing good practices / accessible features for better accessibility
• Interaction with Staff (including persons with disabilities)
• Photography
17
Audit Report
I. Summary Sheet
Sl. No.
Elements of Access Audit
Evaluation Rank
Priority for creating access
Components to be addressed immediately
SECTION 1 1. Information and
Communication Systems
1 Highest Accessibility website. Publications in accessible alternate format and Punjabi and Hindi.
SECTION 2 1. Services 2 High Disability Sensitization of all StaffEqual Opportunity Policy (HR) SECTION 3 1. Parking 2 High One Designated Parking Bay with International Symbol of
Accessibility. 2. Alighting 3 Moderate Designated space near building with identifiable signage. 3. Accessible Route 3 Moderate Accessible route with tactile flooring, guide tile and directional
accessible signage to be fitted. 4. Accessible
Entrance 3 Moderate Thin rubberized mats.
5. Reception and Lobby
2 High Accessible reception to be introduced. Receptionist with knowledge of Hindi, English, Punjabi and Sign language. Sensitized to disability and old age issues, trained in disability etiquette. Printed information in accessible alternate formats, Punjabi and Hindi.
18
6. Stairs NA 7. Ramp NA 8. Handrails NA 9. Elevator NA 10. Escalators/Conv
eyor Belt NA
11. Corridors NA 12. Doors and
Doorway 3 Moderate Threshold to be removed.
13. Accessible Toilet 3 Highest One accessible Unisex toilet to be constructed. 14. Cafeteria NA 15. Drinking Water
Facility 1 Highest Drinking water arrangement in common place of office.
16. Controls and Operating Mechanisms
3 Moderate Switch boards to be reinstalled at appropriate heights and safety regulations adhered to.
17. Signage 2 High Prominent visible signage using the international symbol of accessibility, identifying/advertising/signifying accessible entrance and exit, reserved car parking, toilets and availability of special services (if any to be created). Lettering in English and Punjabi.
18. Emergency Evacuation
2 High There is no separate emergency exit. Evacuation route plan is to be developed and displayed in different locations of each floor and staircases in consultation with safety engineers or local fire station.
19
II. Information and Communication (Section – 1)
Observation Remarks/Recommendations Inaccessible website. It is not informative. It is not updated.
1. To enable PwDs to perceive, understand, navigate, and interact with the Web, accessibility features to be incorporated.
2. Web accessibility standards available in http://web.guidelines.gov.in (WCAG 2 Level A became the standard for government websites in February 2009).
1. No publications/brochures in alternate accessible formats.
2.
Publications / brochures / forms to be printed in Braille, Large Print, Audio, Pictorial (where ever possible), Easy-to-read and English.
No printed service related documents (forms) are in accessible formats
Publications in alternate accessible formats to be stocked.
People are cooperative in office. But no separate arrangements to address specific needs/situations arising out of difference in culture, learning abilities etc.
Hiring a general counselor or keeping a general psychologist on call could be of help in any emergency or such special situation.
20
III. Evaluation of Services (Section – 2)
Observation Remarks/Recommendations
No disability sensitization sessions in staff induction programme.
Annual sensitization program for staff. One module in induction training program on disability types, access, diversity, disability etiquette and mandates of law.
No staff trained to assist persons with disabilities.
Annual Training Program. One module in all staff enrichment, capacity building programs on disability types, assisting PwDs, physiotherapy, speech therapy and other support needed by CwDs in school, diversity and disability etiquette.
No staffs are trained in basic Indian Sign Language.
One week basic signing. 6 weeks advanced certificate programme. A chart of names and mobile numbers of local sign language interpreters to be placed in a visible place in office.
No accessible facilities available.
After retrofitting and remodeling is done, a weekly maintenance calendar to be developed.
Guide dogs are not allowed in the premises
As India is not used to the concept of guide dogs, a policy needs to be placed in position and then circulars sent to the states.
Trained live assistance is not available as there was no need.
Either a new staff be recruited or one staff member may be given additional responsibility. They be trained and designated as “Disability Associate.”
21
There is no existing plan to improve accessibility, as it was not an issue till date.
After retrofitting and remodeling is done, a plan will be developed.
There is no equal opportunities policy within the organization as it was a non-issue till date.
An Equal Opportunity Policy can be drafted on payment of a fee.
Organisation has no accessibility focal person in charge as it was a non-issue till date.
Either a new staff be recruited or one staff member may be given additional responsibility. They be trained and designated as “Nodal Officer/Person Disability.”
22
Building Information
Name of the Building : Police Station, Haibowal
Type of the Building : Privet Building
Managed By : General Administration
Total Floor : Ground
Total Staff Members : 30 (Approx.)
No. of PwD Staff : NO
Head of the Building : SardarAmarjit Singh
Designation : Inspector
Contact No. : 7837018974
E-Mail :
Nodal Person : Soumnath
Designation : Asst. Sub Inspector
Contact No. :8146200530
E-Mail :
Physical Accessibility
Note:The cross symbols in red colour (X), highlights the physical barriers.
23
External Environment – Sl # 1 – Parking
Issues Observed Photographs Technical Recommendation 1. No parking. 2. Vehicles are parked main road.
Refer to Handbook on Barrier Free and Accessibility of CPWD Guidelines 2014 for Technical Designing and Measurements.
Refer to Page No 44
Recommendation 1. Reserved parking to be made at the right
side of the building. 2. Accessible parking (3600 X 6000) area
demarcated directly in front of the office. 3. Signage of 200mm X 200mm. Suggested
color contrast white-blue, white-green, and white-red.
4. Shelter for parking if possible. 5. Accessible pathway with tactile flooring
from parking to main building entrance of 10mts.
6. Illumination of 24-36 lx.
24
External Environment – Sl # 3 – Accessible Route
Issues Observed Photographs Technical Recommendation 1. No specifically demarcated accessible
route but entire area connects the entrance gate, parking and all other external facilities with the entrance.
2. Path is 4200mm wide. 3. Surface of pathway is firm and non-
slippery. 4. No tactile guiding path.
Refer to Handbook on Barrier Free and Accessibility of CPWD Guidelines 2014 for Technical Designing and Measurements.
Refer to Page No 1
Recommendation 1. Tactile guiding path to be included
(directional, hazardous warning and positional tiles) directing to the entrance to be placed.
2. Resting space and wheel chair parking space outside the line of traffic to be made available where the walking distance is more than 30 mtr.
3. Accessible directional signage.
4. Lights to be installed in every fourmeters. 5. Illumination is to be 150lx.
25
Internal Environment – Sl # 4 – Accessible Entrance
Issues Observed Photographs Technical Recommendation 1. No directional signage or guide map of the
building.
2. Proper lighting in the entrance after sunset.
3. No floor difference.
Refer to Handbook on Barrier Free and Accessibility of CPWD Guidelines 2014 for Technical Designing and Measurements.
Refer to Page No 12
Recommendation 1. Entrance landing to be 1500 X 1500 mm. 2. Thin rubberized mats near doors to
establish floor finish difference.
3. Identification signage in an accessible
height of 800mm with large print.
4. Illumination of 30-50 lx.
5. Entrance to be audio signal.
26
Internal Environment – Sl # 5 – Reception and Lobby
Issues Observed Photographs Technical Recommendation 1. Inaccessible reception with receptionist. 2. Reception table height 770 mm and
width 1100 mm.
Refer to Handbook on Barrier Free and Accessibility of CPWD Guidelines 2014 for Technical Designing and Measurements.
Refer to Page No 29
Recommendation 1. Existing reception counter to be
modified with accessible features. 2. 900mm wide and 1200mm deep clear
space in front of the reception counter; non-reflective counter surface (we suggest use of laminated mat finish Ply) with the counter height between 760 mm to800mm from the floor with a 400mm to600mm clear recess under the counter.
3. Accessible identification signage with reception written both in English, Hindi and Punjabi.
4. Few accessible, no armrest, chairs or sofa with arms.
27
Internal Environment – Sl # 12 – Door and Doorways
Issues Observed Photographs Technical Recommendation 1. Door width is 950mm with threshold 80
mm. 2. Easily opened. 3. D-type handles with 1250 mm height. 4. Door lock at 1050 mm. 5. No kick plate on the door.
Refer to Handbook on Barrier Free and Accessibility of CPWD Guidelines 2014 for Technical Designing and
Measurements. Refer to Page No 12
Recommendation 1. Lever type handle to be used with horizontal
bar 800 mm from the floor and a vertical bar in the opening side with its lower edge at 800 mm from the floor.
2. Threshold to be less than 12 mm high. 3. Doors to be double hinged and swing both
ways. 4. Kick plates to be provided at the doors. 5. Automatic doors to atleast remain open for 5
seconds. 6. The door to have guardrails where it opens
into a route of travel. 7. Sliding automatic doors to have an overhead
sensor operating device.
28
Internal Environment – Sl # 13 – Accessible Toilet
Issues Observed Photographs Technical Recommendation 1. Inaccessible toilet. 2. One ladies and one gent toilet. 3. Toilet size is 3300mm x 1500mm. 4. Toilet door width 700 mm. 5. WC height 400 mm with lever type flush
height 1100 mm. 6. Proper Illumination. 7. There is no colour contrast between the
floor, wall and sanitary fittings. 8. Wash basin at height of 800mm. 9. Non-slippery and non-reflective floor.
Refer to Handbook on Barrier Free and Accessibility of CPWD Guidelines 2014 for Technical Designing and Measurements.
Refer to Page No 12
Recommendation
1. One accessible unisex toilet for all. 2. Threshold to be removed. 3. Toilet door of 900 mm minimum width to
open outwards, be double hinged or sliding type.
4. WC to be installed in a corner with centerline of the WC at a distance of450mm to 500mm from the adjacent wall. The front edge of WC to project 750mm of/from the rear wall.
5. Wall faced or wall hung toilet pan with in wall toilet suite suggested. Sensor activated and no lever required.
6. Seat height 450mm. 7. Horizontal grab bar to be installed on
adjacent wall at a height of 200mm from the WC seat.
8. A fold up grab bar to be installed at a
29
centreline distance of320mm-200mm from the WC seat.
9. Wash basin to be replaced at a distance of at least 400mm from the side wall.
10. Top-edge of the wash basin at a height between 800mm and840mm from the floor level.
11. Clear knee space of at least750mm height x750mm width x 200mm depth under the wash basin, with additional toe-space of 300mm height x 750mm width x 230mm depth
12. The wash basin to have automatic or lever type faucets
13. Mirror to be at accessible height of 850 mm.
14. Suggested colour contrast between the floor, wall and sanitary fittings is blue-white, red-white, and yellow-blue.
15. Alarm system within easy reach to alert persons outside, in case of emergency.
16. Visual alarm inside toilet to alert people with hearing disability in case of emergency.
17. It needs to be illuminated (150 lx), well-maintained and clean.
30
Internal Environment – Sl # 15 – Drinking Water Facility
Issues Observed Photographs Technical Recommendation Water tap height 1600 mm.
Refer to Handbook on Barrier Free and Accessibility of CPWD Guidelines 2014 for Technical Designing and Measurements.
Refer to Page No 12
Recommendation 1. Drinking water facility to be installed on
side wall of the ground floor toilet. 2. Height of water filter from floor not
more than 1200mm. 3. Clear knee space of at least750mm
height x750mm width x 200mm depth under the wash basin, with additional toe-space of 300mm height x 750mm width x 230mm depth for wheelchair users.
4. Drinking glass and cups required. 5. The area around the drinking water
facility to be mopped frequently and kept dry.
31
Internal Environment – Sl # 16 – Control and Operating Mechanism
Issues Observed Photographs Technical Recommendation 1. Switch board 1650 mm from the floor. 2. No colour contrast in switch board and
wall.
Refer to Handbook on Barrier Free and Accessibility of CPWD Guidelines 2014 for Technical Designing and Measurements.
Refer to Page No 12
Recommendation
1. Switch board to be reinstalled at height of 900 -1200mm and not below 400mm. Clear space from the corner of 400mm.
2. Information on controls and switches in Braille.
32
Internal Environment – Sl # 17 – Signage
Issues Observed Photographs Technical Recommendation
1. Signage is at doors size of 200 mm X 300mm.
2. Height of signage 2250mm.
Refer to Handbook on Barrier Free and Accessibility of CPWD Guidelines 2014 for Technical Designing and Measurements.
Refer to Page No 12
Recommendation
1. All visual signage in the facility to be provided with Braille and tactile supplements and to be placed at the height of 900-1500mm.
2. Signage size not less than 60 mm for doors, 110 mm for corridors and 200 mm for external use.
3. Wherever possible, audio along with Braille and Tactileto be provided.
4. To be adequately illuminated by not less than 50-70 lx.
33
Others
I. Reflection ofthe Nodal Officer
“We are happy that our building was chose to be access audited and looking forward positively to provide barrier
free atmosphere for PWDs”
II. Report in Alternate Format
Copies of this report can be made available in alternative formats upon payment of a fee. Please contact Swabhiman
to discuss your individual requirements.
34
Annexure
1. Suggested Plan for Implementation with Vendors List
Sl.
No.
Elements of Access
Audit
Tentative Time Required Vendor
Section – 1
Information and
Communication
Systems
Website – 15 days
Publications - 3 - 4 months
NIC
Swabhiman, A-98 Budhanagar, Bhubaneswar, Odisha, Pin –
751006
Tel: 0674-2313312/2313313/ 9238106667
Email [email protected]
Section – 2
Services Disability Sensitization of all
Staff – 15 days
Equal Opportunity Policy
(HR) – 6 Months
Sign Language
Swabhiman
National Association of the Deaf 102, 19A Vishal Complex Opp. Una Enclave, MayurVihar, Phase-1 Delhi 110091 (India) A. S. Narayanan
35
Deaf Way Foundation 803,Sahyog Bldg-58, Nehru Place, Delhi - 110019 +(91)-11-41607261 +(91)-9811100076 +(91)-11-41607201
Section – 3
1. Parking One Designated Parking Bay
with International Symbol – 1
week
Local artist
2. Alighting Designated alighting space near entrance gate or entrance door. – 1 month
Government building contractor
3. Accessible Route Tactile pathway with
directional signage to be
placed. – 15 days
Government building contractor
Pelican Ceramic Industries Private Limited Ravi Khullar(Managing Director) B - 10, Suneja Tower-1,Distric Centre ,JanakPuri ,New Delhi :110058 New Delhi - 110058, Delhi, India
4. Accessible Entrance Guide Map and Directional
Signage – 15 days (Wooden
with painting)
7 days (Flex printing and
framing)
Local artist / carpenter
Local flex printer
5. Reception and Receptionist with knowledge Swabhiman
36
Lobby of Hindi, English and Sign
language. Sensitized to
disability and old age issues,
trained in disability etiquette.
- 5 days
Printed information in
accessible alternate formats –
2-3 months
Designing – Swabhiman
Printing – Local Printer
http://www.indiamart.com/grassrootfurnishing/reception-table.html#wooden-reception-table Grassroot Furnishing Pvt. Ltd. NeerajSrivastava (Director) No. 20/6/9, Site No. 4, Industrial Area, Sahibabad, Delhi NCR, Locality: Sahibabad Industrial Area Ghaziabad - 201010, Uttar Pradesh, India
6. Stairs Grab bars on the right side
(wall) 15-20 days
Illumination of 55-75 lx.
Directional signage and floor
numbers.(5-10)
Government building contractor
7. Ramp 15 days. Government building contractor
D F Construction Sco-11, 2nd Floor, Sector 26 Chandigarh - 160019 Chandigarh, India
8. Handrails Grab bars on both side of
stairs and ramp (15-20)
Government building contractor
37
9. Elevator In the left side of block space available for lift installation.
For purchase – India Mart (online) – dir.indiamart.com/impcat/residential-elevator.html For permanent installation: Government approved supplier.
10. Corridors Anti skid rubber mats to be
placed over tiles immediately.
Floor tiles to be replaced with
tactile tiles, if not available,
anti-skid tiles to be fitted.(15-
20)
Local market - Government approved supplier. Floor tiles replacement - Government approved supplier. Pelican Ceramic Industries Private Limited Janakpuri, New Delhi 07053136700
Kmi Store Sham Goel (Managing Director) No. 5-A, Ghora Factory Road, Industrial Area-A Extension Ludhiana - 141003, Punjab, India 08048572055
12. Doors and
Doorways
7 days Government Contractor
13. Accessible Toilet One month Government Contractor
14. Cafeteria
15. Drinking Water
Facility
Accessible drinking water
arrangements in office.(10-15
days)
Government Contractor
16. Controls and
Operating
Mechanisms
Switch boards to be
reinstalled at appropriate
heights and safety regulations
Government Contractor
Braille embossing –
National Institute for the Visually Handicapped
38
adhered to.(10-15 days) (Under Ministry of Social Justice & Empowerment, Govt. of
India)
116 Rajpur Road, Dehradun – 248001
Uttarakhand
Telephone No. – (0135) 2735350
Fax : (0135) 2734157
National Association for the Blind
11/12, Khan Abdul Gaffar Khan Road, WorliSeaface, Mumbai –
400 030
Fax: 6683 8659
Email: [email protected]
17. Signage Prominent visible signage
using the international
symbol of accessibility,
identifying/advertising/signif
ying accessible entrance and
exit, reserved car parking,
toilets and availability of
special services (if any to be
created).(5-10 days)
Local artist
Falak Enterprises IqbalGhanchi (Proprietor) 206/1643, Motilal Nagar No. 1, Road No. 4, Near Usha Hall, Goregaon (West) Mumbai - 400104, Maharashtra, India
18. Emergency
Evacuation
Evacuation route plan is to be
developed and displayed in
Index Safety Equipments Private Limited 117/Q/195, Indrapuri, Sharda Nagar Kanpur - 208024
39
different locations of each
floor and staircases in
consultation with safety
engineers or local fire station.
Fire Extinguishers with
expired date to be replaced
immediately with new ones.
Uttar Pradesh, India
40
2. Five Point Rating of Buildings
Evaluation Rank Evaluation Criteria Symbol Priority for Creating
Access
1 Hazardous, Inaccessible and
Unsatisfactory
Highest
2 Inaccessible and Unsatisfactory
High
3 Unsatisfactory but Acceptable
Moderate
4 Accessible and Acceptable -
Access Code Compliant
Low
5 Accepted as a Best Practice in
Accessibility
Lowest
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3. Additional Recommendations
Necessary recommendations
1. The admin/front desk staff need to be sensitized to the needs of visually impaired (i.e that the register has to be filled by the front desk staff)
2. Administrative staff needs to be sensitized or trained to the needs of hearing impaired (using SMS to communicate timing of meetings etc). Let this info be available in the manual as well
3. For visually impaired: We request signage to be put up in Braille signage in key areas such as restrooms. For Low vision persons: all glass doors/walls should have a strip which alerts them to the presence of glass wall (may be useful for even sighted persons!)
Safety/ERT recommendations
1. Orientation for visually impaired to fire exit on each floor
2. Procedure for disabled is to go along with a buddy. For physically disabled in wheelchair – they will have to be carried down. Designated members have to be responsible for this
Overall long term recommendation
1. Please intimate builder on accessibility requirements so that any future changes do conform to the guidelines
2. Create a handbook to be given to employees with disability Include disability training for all employees as part of induction (5 mins max on what facilities are available)
3. Have instructions/manual - some training for support staff, shared service, outsourced staff on their roles and responsibilities towards disabled staff. (Swabhiman can provide these on payment of fee)
42
SWABHIMAN
State Disability Information and Resource Centre
A/98, Budha Nagar, Bhubaneswar, Odisha – 751006
Email: [email protected]
Website: www.swabhiman.org
