November 2012

Hi Team!

For this month’s newsletter, I was asked to share my comments about Work and Life Balance.

First I want to start by saying that we are approaching another Calendar Year period. A time of the

year that is characterized to be high demand for TPMS as the LA Markets are approaching to close

these year’s Promotional Payments, and revamp their Fund strategy for the second half of the Fiscal

Year.

As last FYE period, there is no doubt in my mind that TPMS will accomplish excellence in all

processes, working with lots of commitment on quality and on timely finish.

It is in times like these, where there is a lot of work and we are subject to a big amount of stress,

that we should be more disciplined to have routines or activities that can bring some relief to our

day. I know that after long hours on the office is difficult to think of something else than rest, but in

my experience, doing something you really enjoy makes a difference for the next day.

I read some articles about Work – Life balance, and extracted 3 top tips:

•Include your personal activities on your daily schedule

Planning your personal activities should be equally important as your professional activities.

For example if you want to visit a friend on Monday after work. Put it right on your calendar. This

way the chance is that you won’t miss this, as we don’t miss any of our business meetings. Eat a

healthy diet, include physical activity in your daily routine and get enough sleep. Reserve the time

each day for an activity that you enjoy, such as practicing yoga or reading. Better yet, discover

activities you can do with your partner, family or friends.

On my experience, planning my afternoons for going to exercise makes me go and not get

distracted on other activities.

Work and Life Balance – Alejandro Molina

•Exercise

For instance, personally I love to go and exercise on the afternoons after work.

Back more than a year ago I started going swimming, I really felt being on the pool doing laps

got my mind absolutely distracted from my daily pending and also made me sleep better every

night. Now I also like to get Boxing training, I find it very stress relief.

You don’t need to go to the gym to exercise, you can do an easy routine on your house or even

walk around your neighborhood. No matter how much you make, it does make a difference to do

any kind of exercise at least 30 min a day.

•Eat Healthy

One real bad habit that comes on periods of work increase, is to eat unhealthy and fast. Eating is

one of the most important activities of the day, and we should take it seriously.

•Eat a healthy diet.

•Try not to eat on your desk, go to the cafeteria and use this time to get yourself distracted and

socialize with your co-workers.

•Take enough time to eat and chat, to reenergize yourself to go back to work.

I want to thank for the request from Anurag and Narasaiah to talk about this, it made me also to

rethink my daily activities and hope it works for you too!

Alex,

Service Operations Manager

Mexico, Colombia & LADMAR

TPMS Highlights• TPMS is implementing New Email Scripts with Simplified Templates

• As proposed, TPMS will have two unique ions for FO and BO –

TPMSHDLAFO.im@pg.com TPMSHDLABO.im@pg.com

• CR Process: During the month we implement a total of 7 CR templates

• DQT- TPMS is changing the traditional Payment validation and UserX Position

reports and acquiring DQT methodology

• ail confirmation sent to the requestor.

• DF LA implementation: Second month of 100% of markets using DF and the

adoption is reflecting a smooth adoption. Also we are proud to mention 4 of our

proposals with DF development team were approved and will apply in all regions.

• TPMS has achieved 100% TAT and accuracy for the last closed month for all

parameters

• TPMS has switched the working hours due to Day light saving effective from 5th

November.

• Significant changes received during the month:

• Communication Maintenance E2E process- LA

• E2E payment reversal and repost process – LA

SOBR SCORE

TPMS Highlights

TPMS Highlights

TPMS Highlights

P&G SPOT

Birth of an Icon: Crest

If you think about it, Crest toothpaste has made a huge impact in the realm of preventive

healthcare. Those two words were not commonly used together seventy years ago.

Building a business on the idea of preventing something could have been seen as a risky

idea. Now, it has become a revolutionary medical and lifestyle strategy embraced by

consumers and doctors around the world.

Crest had been on the market for five years already without that endorsement, but once it

was awarded, demand for Crest skyrocketed. Within six months, it was not only the

number one toothpaste in the U.S., it was also changing the way dentists thought about

oral care. Until then, dentists’ main business was restorative work. The Crest

Professional Services program showed dentists that prevention was possible, which

helped redefine the profession. In 1976, Crest was honored by the American Chemical

Society as being among the great discoveries of the past 100 years.

P&G built Crest into a strong oral care leader. Soon consumers were successfully

preventing previous levels of tooth decay, so they began looking for another benefit – the

look of their smile.

We’re proud and humbled that Crest is now a regular part of the everyday oral hygiene

routine for millions of consumers. Let’s face it, brushing wasn’t a regular habit,

toothpastes weren’t nearly as effective and smiles not as bright before it came along.

Crest changed things, helping millions understand the concept that preventing decay and

disease is a solid strategy to keeping healthy

175 Years of Innovating

Crest Marketing

TIPSQuick guide to fill it:

•Select the Language/Country/Request Type for your email message.

•Load the Ticket ID/Status/Percentage of Advance of your requirement.

•Choose your name from the list

•Copy or Send your Script through Outlook with an standardized subject

DIWALI CELEBRATIONSDiwali (also spelled Devali in certain regions) or Deepavali, popularly

known as the "festival of lights," is primarily a five day Hindu festival

which starts on Dhanteras, on which most Indian business communities

begin their financial year. In the Gregorian calendar, Diwali falls between

mid-October and mid-November. Diwali is an official holiday in India. For

Hindus, Diwali is one of the most important festivals of the year and is

celebrated in families by performing traditional activities together in their

homes. The name "Diwali" or "Divali" is a contraction of "Deepavali"

which translates into "row of lamps". Diwali involves the lighting of small

clay lamps filled with oil to signify the triumph of good over evil. These

lamps are kept on during the night and one's house is cleaned, both done in

order to make the goddess Lakshmi feel welcome. Firecrackers are burst

because it is believed that it drives away evil spirits. During Diwali, all the

celebrants wear new clothes and share sweets and snacks with family

members and friends.

Happy Children’s DayIn India, the Children's Day is celebrated on 14 November, the birthday of the

country's first Prime Minister [Jawaharlal Nehru 14 November 1889 – 27 May

1964)]. Nehru, who was fondly called Chacha Nehru (Uncle Nehru) by the kids,

emphasized the importance of giving love and affection to children, who he saw as

the bright future of India. Children's Day is a public holiday.

Pandit Jawaharlal Nehru served as the first Prime Minister of India from August 15, 1947

to May 27, 1964. He played an important role in creating infrastructure for the welfare,

education and development of children. He helped construct thousands of schools all over

India and it was his vision that one day, every child from each of the farthest corners of

the country would have access to free primary education. It was his passion towards

the advancement of children’s rights that has resulted in his birthday being celebrated

as Children’s Day every year

The “Day of the Dead” is a Mexican holiday celebrated

throughout Mexico. The holiday focuses on gatherings of

family and friends to pray for and remember friends and

family members who have died. The celebration takes place

on November 1, (All Saints' Day) dedicated to children, and

November 2 (All Souls’ Day) dedicated to adults. Traditions

include building private altars honoring the deceased using

sugar skulls, marigolds, and the favorite foods and beverages

of the departed and visiting graves with these as gifts.

Day of the Death

Did you know

Optima Cutover on Nov 12th

Optima Downtime Nov 15th – Nov 18th

Happy Birthday

Ravi Prashant

Carolina Juarez

Monica Rios

Carolina Juarez

Colpas Claudia

WELCOME TO TPMS LA

Its been a really great experience to work with P&G till now. Its been a month when I was given the charge to work for LA TPMS by Infosys BPO Ltd. The Team has been a real supporting factor because of which I am feeling very comfortable. The experience overall has been really good - Himanshu

I am extremely glad to work with TPMS. My team is good and kind. I got a good platform to start of my career with Infosys.

My journey in TPMS LA is too good, Coordinators are highly qualified and mates are helpful and cooperative; who really helped a lot in each and every step. - Amol

EDITORS DESK

MANISHA DAS

ANURAG THAKUR

NARASAIAH GONTHI

JUAN GATICA

ROXANA

KAREN BORUNDA

AYALA KENIA