INPUTS

Information

Internal Customers

External Customers

Technology

Environmental Influences

Economy: Market Prices, Price of Gas

Compliance: PCI/Credit Card Information

Seasonality: Weather and Summer

Competition: New Development

Technology

Total Performance System Map

[COMPANY NAME REDACTED]

Accounting

Customer Maintenance

OUTPUTS

Customer Care Center

Bills

Customer Experience

Updated IT Systems

Accounting

Accounts

Receivable

RECEIVER

SYSTEMS

Account Notifications

External Feedback- Cash Application

- Customer Satisfaction

Accounts Payable

TaxInternal Feedback- Manager Audit

- Customer Verification- Service Order System

Finance

Field Operations

Asset Protection

Customers

Reports

New AccountsCapital

Information Technology

Enterprise Applications

Parking Operations

General Ledger

Managed Accounts

Owned AccountsOracle

Paris

Real Estate

Managed Owned

Legend

Digital ConnectionDirect Connection