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A presentation by: Kayode O. Asade
T Q MTOTAL QUALITY MANAGEMENT
What is Total Quality Management?
• Total Quality Management is a management approach that empowers everyone in an organization to deliver high-quality services at the lowest cost.
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Presentation by: Kayode O. Asade
Brief History of TQM
• The exact origin of the term "total quality management" is
uncertain. However, it can be traced to the late 1980s and early
1990s.
• In 1984, the United States Navy, through its civilian researchers,
coined the term “Total Quality Management” in a bid to
improve the US Navy's operational effectiveness.
Presentation by: Kayode O. Asade
Why TQM?
• Mistakes can be avoided.
• Defects can be prevented.
• Continuous results can be achieved in all departments.
• Quality can be improved upon.
• Time wasting repetitions can be avoided.
• Customers can be satisfied.
Presentation by: Kayode O. Asade
Companies implementing TQM today
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Presentation by: Kayode O. Asade
The TQM Objective
Do the right things, right the
first time, every time.
Achieve continuous
improvements with little costs.
Presentation by: Kayode O. Asade
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The core Principles of TQM
Presentation by: Kayode O. Asade
EmployeeEmpowerment
Customer Focus
Continuous Improvement
Management Commitment
TQM
Management Commitment
1. Direct.
2. Support.
3. Participate.
4. Review.
5. Communicate
6. Recognise.
Presentation by: Kayode O. Asade
Employee Empowerment
1. Training.
2. Suggestion Scheme.
3. Excellence Teams.
4. Measurement.
5. Recognition.
Presentation by: Kayode O. Asade
Customer focus
• Service relationships with existing clients.
• Create customer driven standards.
• Never compromise quality for quantity.
• The customer is the final judge of quality.
Presentation by: Kayode O. Asade
Continuous Improvement
Strategic planning and decision making
Benchmarking
Detailed execution
Attain, maintain and improve standards
Presentation by: Kayode O. Asade
Conclusion
An organization is a collection of processes
which involves all aspects of the organization’s
operations from the management to the
employees. In the execution of these
processes a culture and attitude should be
built by all to ensure that everything is being
done right the first time and defects and
wastes are eradicated from operations.
Presentation by: Kayode O. Asade
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Any Questions?
Presentation by: Kayode O. Asade
