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Tqm in Education
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TQM IN EDUCATION
Presented by Team 6Abey (1421201) Nirupam (1421219) Hemanth (1421213)Dilip (1421212) Poornima(1421250) Supritha (1421256)
EDUCATION FUNCTIONS
To seek and cultivate new knowledge as wellas interpret old knowledge and beliefs
To help the individuals develop their potential To provide society with competent men and
women
To reduce social and cultural differencesthrough diffusion of education
To foster the attitudes and values needed fordeveloping the good life
To bring the universities closer to thecommunity
ROADBLOCKS:
low employability of students
poor performance in international
ratings
shortage of trained faculty
poor infrastructure of institutes
limited scope for research
curriculum
Learningmaterial
Infrastructure
Faculty
Industrial exposure
Dimensions in Quality Education
Educational processes evolve through quality culture.
But in reality, it is difficult to maintain consistency in maintaining standards & conforming to it.
Consistency
Fitting the customer specifications minimum-based fitness for purpose.
Customer(Student, parents) satisfaction.
Fitness to Purpose
Transformation includes empowerment and enhancement of the customer
Value for Money & Transformative
Things which characterize TQM in the classroom..
The Student as Co-Manager of the teaching/learning process
Faculty & students should discuss mutual objectives.
teacher should review and develop class consensus on the knowledge, know-how, wisdom
and character traits, expected to be developed
Important tasks of a teacher is to provide a basis for internal motivation towards a
subject.(SCANS report).
The USe of Internal Motivators Rather than External Motivators-
Some examples of unhealthy external motivators
a) Competitions for prizes
b) Grading students "on the curve".
c) Threats regarding poor performance.
d) Special honors for good performance.
e) Segregation of students into different classes by "ability"
f) Criticism without appreciation of accomplishment.
The cooperative spirit can be quickly destroyed if the students are set to competing for
grades.
A powerful stimulant to internal motivation is to be part of a team in which each
member of the team relies on the output of the other team members
QFD approach to
improve teaching
process
TQM Implementation
The Key Elements To A Successful Implementation
Are
1. Gain The Support Of Everyone In The Chain Of
Supervision,
2. Identify Your Customers,
3. Focus On Refining The Process, And
4. Use Deming's 14 Points As A Guide And
Checklist During The Implementation Effort
Application Of Demings 14 points
1. Create and publish the aim and purpose Mission Statement
2. Adopt a new philosophy us versus them
3. Understand the purpose of inspection focus on product/service process.
4. End the practice of conducting business on cost alone
5. Constantly improve processes
6. Institute training
7. Institute leadership
Cont..
8. Drive out fear
9. Break down barriers
10. Avoid obsession with goals and slogans
11. Eliminate numerical quotas
12. Remove barriers to pride of workmanship
13. Organization-wide involvement
14. Define management's responsibilities to make it
happen
ADVANTAGES OF APPLYING TQM IN EDUCATION
Great relationship between teachers and students
Excellent placement opportunities
Extensive and continuous improvement
Enhances relationship between management and
faculty
Knowledge based education
Challenges
Customer loyalty
Performance cannot be measured only through inputs
Major responsibility of teacher .
Organisational focus of the school
Output cannot be measured accurately
Decision centralisation
TQM in education: A live
example
Tackling Bullying through TQM:
Christie Samojedny, a former teacher is now the
principal at Lincoln Elementary(district 15
Illinois)
Primarily uses quality tools to improve student
instruction, many also find value in applying the
tools to behavioral issues.
long-running issue of school bullies
bullies making recess miserable for classmates
have addressed this topic using the plan, do,
study, act (PDSA) cycle
How they used quality tools:
Creating an affinity diagram to analyze the situation
Post-it notes to rank order concerns
quick look at the number of Post-its attached to each area of concern
spot the main issues associated with bullying
create fishbone diagrams around various stakeholder groups, such as
bullies, students who are bullied, and playground supervisors.
create action plans with interventions to address the behavioral problems
bringing in a social worker who guided the students through various role-
playing activities aimed at reducing the bullying behavior.
THANK YOU!!