TR AINING PORTFOLIO · Page 29 – Crawler Crane [L004] Page 30 – Examination of Lifting Equipment [L005] Page 31 – Lorry Loader / HIAB [L006] Page 32 – Mobile Crane Operator

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www.1stcalltraining.co.uk

Contents

Section|A [Health & Safety] Page 13 – Abrasive Wheels [HS001] Page 14 – Basic Fire Safety Awareness [HS002] Page 15 – Fire Marshall Training [HS003] Page 16 – Cable Avoidance Tools [HS004] Page 17 – COSHH Awareness Course [HS005] Page 18 – Basic Food Hygiene CIEH Accredited [Level 1 & 2] [HS006] Page 19 – First Aid Appointed Person [1 Day] [HS007] Page 20 –First Aid HSE Approved [4 Day] [HS008] Page 21 – Manual Handling [HS009] Page 22 – Portable Power Tools [HS010] Page 23 – Street Works Regulations [HS011] Page 24 – Risk Assessment [HS012] Page 25 – Vehicle Banksman [HS013]

Section|B [Lifting Operations] Page 26 – Appointed Person Lifting Operations [L001] Page 27 – Boat Hoist ‘Wise’ [L002] Page 28 – Crane Supervisor [L003] Page 29 – Crawler Crane [L004] Page 30 – Examination of Lifting Equipment [L005] Page 31 – Lorry Loader / HIAB [L006] Page 32 – Mobile Crane Operator [L007] Page 33 – Overhead Gantry Crane [L008] Page 34 – Slinger / Signaller [L009] Page 35 – Tower Crane [L010]

Page 4 – Introduction / Skills & Specialism’s / Why Train? / Why Work With Us? Page 5 – Accreditations Page 6 – Corporate Memberships Page 7 – Accident Case Studies Page 8 – Accident Case Studies Page 9 – Recommendations / Testimonials Page 10 – Routes to Success [CPCS] Page 11 – Routes to Success [ITSSAR] Page 12 – Routes to Success [NPORS]

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Section | C [Plant Operations] Page 36 – 180 Excavator [PL001] Page 37 – 360 Excavator [PL002] Page 38 – Mini Excavator [PL003] Page 39 – Loader Shovel [PL004] Page 40 – Dumper [PL005] Page 41 – Skid Steer [PL006]

Section | D [Forklift Truck Training] Page 42 – Forklift Training Page 43 – Categories of Forklift Truck Page 44 – Categories of Forklift Truck Page 45 – Which Course for a Truck Operator? Page 46 – Categories of Forklift Tuck Training available

Section | E [Working At Heights] Page 47 – Mobile Elevated Work Platforms [MEWPS] – Boom Lift / Scissor Lift / Lorry Mounted [WH001] Page 48 – Mobile Tower Scaffolds [WH002] Page 49 – Safe Use of Lanyards & Harnesses [WH003] Page 50 – Working at Heights & Safe Use of Ladders [WH004]

Section | F [Management Training] Page 51 – Advanced Presentation Skills [MT001] Page 52 – Communication and Influencing Skills [MT002] Page 53 – Display Screen Equipment [DSE] Regulations [MT003] Page 54 – Environmental Awareness [MT004] Page 55 – IOSH Working Safely Diploma [MT005] Page 56 – IOSH Managing Safely Diploma [MT006] Page 57 – Key Trainer Skills – Train the Trainer [MT007] Page 58 – Team Building [MT008] Page 59 – Telephone Techniques [MT009] Page 60 – Time Management [MT010]

Section | G [NVQ Courses]Page 61 – Introduction to NVQ’s / CPCS Delegate Process Page 62 – Plant Operations QUA 762 Page 63 – Plant Operations [Slinger Signaller / Loader Securer] QUB 762 & NVQ’s for 2010

All Course Durations Quoted are for Guidance Purposes Only

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Skills & Specialism’s Specialists in Industrial Training –Lifting & Plant Operations Accredited as a CPCS Test Centre – 96% Success on all Theory/Practical Tests [August 2008 – August 2009] Accredited through NPORS and ITSSAR. Specialist Training in Safety Consultancy & Management Training

Why Train?

The Provision and Use of Work Equipment Regulations (PUWER) 1998 states: “That every employer shall ensure that all persons who use work equipment have received adequate training for purposes of health and safety, including training in the methods which may be adopted when using the work equipment, any risks which such use may entail and precautions to be taken.” This quote is fundamental to understanding the importance of quality training for employees within an organisation. It is essential that your workforce is skilled and fully qualified; as the market becomes tougher and more competitive a case of survival of the fittest develops. Those that have invested well in training will isolate themselves from others who have failed to. If in the unfortunate event of an incident the Health & Safety Executive may bring a prosecution to court if there is reason to believe inadequate training [in line with any of the appropriate ACOPS i.e. PUWER and LOLER] was not provided, this could invalidate your company insurance, with the directors ultimately found personally liable. The potential for adverse publicity, should a company be convicted, and the subsequent loss of goodwill and business should be deterrent enough to ensure that good standards of training are maintained. Why Work with us? 1st Call Training will firstly develop a clear understanding of your businesses training requirements. We have the facility to tailor a training programme for you, respecting the need for flexibility, accessibility and competitive pricing. Our highly qualified instructors and tutors will train your staff to the required standard. In addition training can be completed at our fully equipped training centre or at your premises. Finally we can provide the delegate with training and testing to both industry and the lead accrediting body’s standards.

1st Call Training is an approved, accredited training provider in both industrial and management training. We can also offer other training services including safety consultancy and management courses as well as a range of national vocational qualifications.

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Accreditations / Corporate Memberships 1st Call Training is also accredited with a range of other lead bodies as well as holding corporate memberships with other relevant organisations. Accrediting Bodies

The Independent Training Standards Scheme and Register [ITSSAR] Centre Number: 3:10046

The National Plant Operators Registration Scheme [NPORS] Registration Number: 924

Construction Awards Alliance [CAA] Centre Number 4835

Construction Plant Competence Scheme [CPCS] Test Centre Number 9509

Corporate Memberships

1st Call Training is recognised as an ITSSAR Category 3 Organisation. We have at least one ITSSAR Category 4 Tutor / Instructor

1st Call Training can accredit NPORS cards to delegates subject to training / testing to NPORS standards

1st Call Training are accredited through the CAA to deliver training and testing to the recognised standards

1st Call Training is an accredited CPCS Test Centre and can deliver training and testing to the recognised standards

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Prefabricated Access Suppliers and Manufacturer’s Association

International Powered Access Federation

Institute of Occupational Safety & Health [IOSH]

Royal Society for the Prevention of Accidents [ROSPA]

Off Highway Plant and Equipment Research Centre [OPERC]

The Association of Industrial Truck Trainers [AITT]

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Accident Case Studies

Company fined £75,000 as a result of a worker being crushed to death by forklift truck

Two companies have been fined a total of £67,500 after a worker was crushed by a forklift truck.

34‐year‐old Shane Neal was killed whilst carrying out work on the Building Research Establishment (BRE) site in May 2003. The accident occurred in a hanger at a former RAF base in Cardington, Bedfordshire. Luton Crown Court heard how Mr Neal was manoeuvring the truck in order to dismantle a fire test rig, when the vehicle overturned. A HSE investigation into the accident found that Mr Neal was not adequately trained to drive the vehicle. Mr Neal’s employer was Welwood Roofing Services Ltd of Corby.

The company, which is now in administration, was charged with a breach of section 3(1) of the Health and Safety at Work Act 1974, and was fined £50,000 with costs of £25,000 after pleading guilty to this charge.

A second company, BRE in Watford, was fined £17,500 with £12,000 costs after pleading guilty to a breach of Regulation 9(1) of the Provision and Use of Work Equipment Regulations 1998.

In light of the incident, the HSE has warned employers to ensure that their employees are properly trained in using workplace equipment, with HSE Inspector Alison Ashworth saying: "I hope this tragic accident makes it clear to employers that they need to take positive action to manage risks, particularly where the work involves using forklift trucks. Mr Neal's death could have been avoided had the companies involved carried out checks to confirm whether or not he knew of the dangers of forklift trucks and how to drive them safely.

"HSE will not hesitate to take action against those who fall short of the law in such a way."

WWW.STAGESAFE.COM

The importance of professional, competent training is a compulsory requirement within today’s workplace. Statistics below from www.hse.gov.uk and relevant case studies display not only that work related injuries and deaths are still an ever present threat but also that as a result of neglecting the training needs of employees the risk of such incident occurring increases.

Health & Safety Executive – Key Annual Figures 2007/8

2.1 million people were suffering from an illness they believed was caused or made worse by their current or past work.

229 workers were killed at work, a rate of 0.8 per 100,000 workers. 136 771 other injuries to employees were reported under RIDDOR, a rate of 517.9 per 100 000 employees.

299 000 reportable injuries occurred, according to the Labour Force Survey, a rate of 1000 per 100 000 workers.

34 million days were lost overall (1.4 days per worker), 28 million due to work‐related ill health and 6 million due to workplace injury.

WWW.HSE.GOV.UK

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www.hse.gov.uk/statistics

Foreman fined for dumper truck death

Paul Nolan, site foreman, and employee of A&A Building services has been found guilty of breaching the Health and Safety at Work Act 1974 (HSWA) after a worker was killed by a nine‐tonne dumper truck. However, it seems Nolan was lucky to avoid far more serious charges after the Crown Prosecution Service (CPS) pursued a manslaughter charge against him.

Legal proceedings were brought after Alexander Hayden was killed when a dumper truck that he was driving overran the edge of an embankment. In trying to jump clear Hayden sustained extensive injuries. He was crushed by the toppled truck and was pronounced dead at the scene, in Stoke‐on‐Trent on 31 August 2005.

The court heard that Hayden had only been driving the nine‐tonne truck for two months, during which time he had been involved in two other accidents and had not received the required training. Stafford Crown Court found Nolan not guilty of the CPS manslaughter charge but guilty of a charge under the HSWA. He was fined £5,000 to be paid within 28 days or face three months’ imprisonment.

Setting the fine the Judge addressed Nolan saying that:

"You were responsible for the day‐to‐day running of the site and showed a complete disregard for the safety of the workers working under you; you thought you knew best… but you didn't. You were failed by your employers but you failed Alex Hayden."

Darren Barrie Atkins, a Director of A&A Building Services Ltd, was also found guilty of breaching HSWA, by failing to ensure the safety of his employees. He was fined £15,000, to be paid within three months or face nine months’ imprisonment.

To Atkins the Judge said:

"You were the director responsible for health and safety but you did next to nothing about health and safety, ignored clear warning bells, fell very short of what was expected and there was a high degree of neglect."

The company had already pleaded guilty, at an earlier hearing, to the health and safety breaches; therefore A&A Building Services Ltd was fined £55,000.

WWW.STAGESAFE.COM

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Recommendations & Testimonials Below are a selection of recommendations and testimonials we have received over the years from our current clients:

“The training has been structured to both meet the standards required within our industry and those required by HSE. We would have no hesitation in recommending 1st Call Training as a training provider” Simon Heckford, Weymouth & Sherbourne Recycling

“The training they received from Lee was some of the best they’ve had in recent years. It was an outstanding example of excellent service and your organisations reputation in the eyes of the recipients of Lee’s training has increased enormously. Please pass on our heartfelt thanks for a thoroughly professional job in challenging circumstances” David Taylor, DWO Learning & Development Office, Dorset County Council [23rd September 2008]

“We at the college are very happy with the service offered and would be pleased to recommend them to any other prospective organisation” Robert Moss, Adult Training & Employment Co‐ordinator, Bournemouth and Poole College [9th February 2006]

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1st Call Training. is an accredited CPCS Test Centre. [Test Centre Number

9305] The flow chart adjacent displays the process within the Construction Plant Competence Scheme, guiding operatives from initial training to the obtaining of a [Red] Trained Operator Card, followed by the [Blue] Competent Operator Card.

Any Training Required

CPCS Practical Test

Which card am I eligible for? Does the operator have the relevant S/NVQ?

NO

YES

S/NVQ

Obtain Blue Competent Operator Card

Obtain Red TrainedOperator Card

2 Year Maximum

Cycle

In order for an operator to move from a red trained operator card to a blue competent operator card the delegate must pass the relevant S/NVQ with the units appropriate to the category of plant required, within the 2 year life of the card

Working towards a Red Trained Operator Card the operator is required to:

Pass a health and safety test before any training/testing begins

Undergo any training necessary to bring the operator up to the standard required to pass the CPCS Technical Test

Pass the CPCS Theory Test Pass the CPCS Practical Test

Working towards the Blue Competent Operator Card the operator is required to:

Pass a health and safety test before any training/testing begins

Carry out any training necessary to bring the candidate up to the standard required to pass the CPCS Technical Test

Pass the CPCS Theory Test Pass the CPCS Practical Test Have the relevant S/NVQ, with the units appropriate to the category of plant required

Health & Safety Test

CPCS Theory Test

Routes to Success

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1st Call Training is an accredited ITSSAR centre. We are recognised as a

Category 3 Organisation as we have at least one Category 4 Instructor/Tutor. Our Centre Number is 3:10046. Below are extracted quotes from the organisations website.


Assessment of Prior

Knowledge &

Experience

Theory Test

Practical Test

PASS

Recommended Refreshers 3/5

Years

“The Independent Training Standards Scheme and Register [ITSSAR] is a self financing and non‐profit making organisation, formed to offer accreditation to training instructors and organisations supplying industrial truck and construction training services to industry.

As well as offering accreditation, ITSSAR also has an ongoing programme monitoring training and safety to maintain and improve standards where necessary, in the operation of industrial trucks.”

History

Established since 1991.

ITSSAR operates from offices based in Wokingham, Berkshire.

ITSSAR is approved and listed as an accrediting organisation by the Health & Safety Commission (HSC) in the Approved Code of Practice (ACoP) for Lift Truck Operator Training.

Function

Its sole function is to write and monitor training standards for a broad range of mechanical handling equipment including construction plant. This ensures that its registrants are delivering the highest quality of training within the workplace.

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In‐House Certification

1st Call Training is accredited to deliver training and testing to National Plant Operators Scheme Standards. The Centre Number is 924.

History

NPORS was formed in 1992.

NPORS has accredited over 1000 instructors and training providers who operate on national and international projects.

During this time we have worked hard to ensure that appropriate training and assessments are being delivered to employers in the Construction, Utilities, Distribution and Warehousing, Ports and Marine, Rail and Agricultural Sectors.

Current Standings / Objectives

NPORS have currently registered over 160,000 operators who have been employed across all UK industry sectors.

The Health and Safety Executive recognise NPORS as competent to accredit and monitor organisations to train instructors and/or to train, test and certificate operators.

NPORS has been an Accredited Body recognised by HSE since 1999 for Rider‐operated Lift Trucks: Operator Training – Approved Code of Practice (L117).

NPORS sit on the HSE Accrediting Bodies Forum along with the other accrediting bodies, RTITB, AITT, ITSSAR, Lantra and Construction Skills (CITB).

The main objective of NPORS is to allow NPORS Accredited Training Providers a flexible approach to meet the needs of the employer to help and assist in providing an adequately trained workforce within the UK.


Assessment of Prior

Knowledge &

Experience

Theory Test

Practical Test

PASS

Recommended Refreshers 3/5

Years

1st Call Training can also offer In‐House certification in the form of both certificate and card if

required. Although the certificate is not accredited by one of the above organisations, it still shows the delegate has been trained and tested to a standard approved by an accredited test centre. In‐House certification takes the same template process as both ITSSAR and NPORS accreditations, with refresher training recommended every three to five years, in line with the Health and Safety Executive [HSE].

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Section|A Abrasive Wheels

[Duration] ½ Day [Course Code] HS001

Who’s it for: All operatives who need to know how to safely mount, change and use abrasive wheels and discs on portable machines and bench grinders. Courses aims and benefits: To provide training in the safe mounting of abrasive wheels and discs on portable machines and bench grinders. Course Content:

• Relevant aspects of regulations and associated legislation

• Approved methods of inspecting and storing equipment

• Different types of wheels and discs and their functions

• Understand the legal requirements under the Provision and Use of Work Equipment Regulations [PUWER]

• Understand mounting and testing of abrasive wheels

• Understand dressing, balancing and adjusting abrasive wheels

• Understand the need for correct PPE [Personal Protective Equipment] Training Methods:

Practical Aspect Classroom/Tutorials

Methods of Assessment:

Practical Test Written Test

Qualifications/Certification/Accreditation available: In House Certification upon successful completion of course NPORS Accreditation also available subject to training and testing

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Section|A Basic Fire Safety Awareness [Duration] ½ Day [Course Code] HS002

Who’s it for: All operatives who need information on basic fire awareness around the workplace. Courses aims and benefits: To provide training in the basic awareness of fire hazards within the workplace. Course Content:

• Causes of workplace fires

• Fire safety precautions

• Reducing the risk

• Fire fighting procedures

• Fire extinguisher recognition and use [theory and practical]

• Practical use of fire extinguishers

• Fire action planning Training Methods:




Qualifications/Certification/Accreditation available: In House Certification upon successful completion of course

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Section|A Fire Marshall Training


Who’s it for: All operatives who have been appointed as a prospective Fire Marshall. Courses aims and benefits: To provide training in line with the Fire Precautions [Workplace] Regulations 1997 in Fire Marshalling. Course Content:

• Fire Legislation

• Basic chemistry of fire and its differing classes

• Causes of workplace fires and their prevention

• Fire safety precautions

• Emergency plan requirements [Emergency lighting]

• Basic fire risk assessment / Reducing the risks / Fire Hazards

• Carrying out and monitoring a fire drill / Assembly point control

• Fire fighting procedures [Fixed fire fighting installations]

• Fire extinguisher recognition and use [theory and practical]

• Fire action planning [Routine fire safety inspections and maintaining a fire log] Training Methods:





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Section|A Cable Avoidance Tools

[Duration] 1 Day [Course Code] HS004

Who’s it for: All operatives who uses cable avoidance tools prior to excavating. Courses aims and benefits: To provide the knowledge and skill to enable delegates to accurately and safely use and maintain underground service location equipment. Course Content:

• Understand responsibilities under the Health & Safety at Work Act [HASAWA] 1974 and other relevant legislation and guidelines [Provision & Use of Work Equipment Regulation / Manual Handling Regulation / Personal Protective Equipment Regulation]

• Correct search procedure

• The function and operation of all controls of the cable avoidance tool [CAT]

• Inspection and maintenance of the equipment

Training Methods:

Classroom/Tutorials Practical Aspect


Written Test Practical Test


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Section|A COSHH Awareness Course


Who’s it for: All operatives requiring information on the implications of the Control of Substances Hazardous to Health (COSHH) Regulations 1999. Courses aims and benefits: This course has been designed to enable delegates to understand these regulations, their responsibilities, recent developments and the training that is required for appropriate people. Course Content:

• Demonstrate an appreciation of COSHH regulations and the legal requirements to assess the health risks from hazardous substances in the workplace

• Give a greater awareness of substances that can cause ill effects in the workplace

• Understand HSE Guidance ‘COSHH Essentials’

• Understand dealing with Toxicity, Exposure and Control measures required

• Understand storage, action to take with spillages and dealing with emergencies Training Methods:

Classroom/Tutorials Methods of Assessment:

Written Test


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Section|A Levels 1&2 Basic Food Hygiene [CIEH]

[Duration] 1 Day [Level 2]

[Course Code] HS006

Who’s it for: All operatives requiring information on basic food hygiene within the workplace. Courses aims and benefits: To provide training on basic food hygiene within the workplace, notably the prevention of food poisoning. Course Content: A qualified CIEH (Chartered Institute of Environmental Health) instructor delivers this course

• Prevention of food poisoning

• Bacteriology

• Prevention of Food Contamination

• Personal Hygiene

• Premises Equipment and Pest Control

• Cleaning & Disinfections

• Legislation

Training Methods:

Classroom/Tutorials Methods of Assessment:

Written Test

Qualifications/Certification/Accreditation available: CIEH Accredited Certificate upon successful completion of course

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Section|A Emergency First Aid at Work


Who’s it for: All candidates looking for a HSE approved emergency first aid course.

Courses aims and benefits: This course will qualify the candidate to take charge when someone is injured or falls ill at work.

Course Content:

• First Aid Priorities

• Managing Incidents

• Basic Life Support

• Unconsciousness

• Examination of a Casualty

• First Aid Kits

• Control of Bleeding

• Burns and Scalds

• Recording and Reporting

• Regulations Training Methods:


Methods of Assessment: N/A

Qualifications/Certification/Accreditation available: HSE Approved Certificate upon successful completion of course [valid for three years] Certification is dependent on successful continuous assessment of the student. Ample notification of a pending renewal will be given

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Section|A First Aid HSE Approved Course

[Duration] 3 Days [Course Code] HS008

Who’s it for: All operatives requiring a full first aid qualification in accordance to becoming an approved first aider within a workplace. Courses aims and benefits: A full Health and Safety Executive [HSE] approved First Aid at Work course, in accordance with the Health and Safety [First Aid] Regulations 1981. Once qualified, holders of this First Aid at Work certificate can be used as First Aiders in the workplace in accordance with the Health and Safety at Work Act [HASAWA] 1974. Course Content: This course can be adapted to suit a particular audience i.e. clerical or engineering staff

• First Aid Priorities / First Aid Kits

• Examination of a casualty / Managing Incidents

• Unconsciousness / Basic Life Support

• Common Illnesses

• Control of Bleeding

• Eye Injuries

• Fractures

• Burns and Scalds

• Dressings

• Heart Attacks

• Regulations

• Recording and Reporting

Training Methods: Practical Aspect Classroom/Tutorials



Qualifications/Certification/Accreditation available: HSE approved Certificate upon successful completion of course. This certification is valid for three years, before a two day re‐qualification course will need to be undertaken. Ample notification of a pending renewal will be given

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Section|A Manual Handling


Who’s it for: The course is aimed at Management, Supervisors and all other staff that are involved in manual handling. Courses aims and benefits: To provide training in manual handling procedures, identifying problems associated with manual handling in the work place and also to develop solutions to those problems. Course Content:

• All applicable Legislation

• Knowledge of the cause of muscular‐skeletal disorders • The ability to analyse and apply risk assessment within the workplace • Develop safe working practices • Understanding of the need to often avoid manual handling at times to eliminate the risk of injury, using

automation or mechanisation Training Methods:





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Section|A Portable Power Tools

[Duration] 1-2 Day[s] [Course Code] HS010

Who’s it for: The course is aimed at anyone involved with the operation of portable power tools. Courses aims and benefits: This course develops the skills and knowledge needed to operate portable hand power tools and to gain a fundamental understanding of current legislation and regulations that encompasses these skills and the need to work safely at all times. Course Content:

• Explain the relevant safety requirements and procedures for the safe operation of portable power tools • Carry out a suitable and sufficient Risk Assessment • Define Hand – Arm Vibration Syndrome, describing the symptoms, and state who is at risk and how the

condition can be prevented • Use the appropriate Personal Protective Equipment [PPE] • Demonstrate safe operation of identified power tools

Training Methods:




Qualifications/Certification/Accreditation available: In House Certification upon successful completion of course City & Guilds Certification available subject to training and testing

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Section|A Street Works Regulations (NRSWA) [Signage &Guarding]


Who’s it for: This programme is designed for operatives and supervisors who are involved in the set up of both signage and guarding within a street works operation. Courses aims and benefits: To successfully train the candidate in the operation of erecting signs and guards in line with the NRSW Act 1991 within a street works site. Course Content:

• Safe work practices

• Ability to perform a risk assessment

• Location and avoidance of underground apparatus • Monitoring signing, lighting and guarding

Training Methods:




Qualifications/Certification/Accreditation available: In House Certification upon successful completion of course NPORS Certification available subject to training and testing

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Section|A Risk Assessment

[Course Code] HS012

Who’s it for: The course is intended for anyone who carries out risk assessments and writes method statements. Courses aims and benefits: This course is designed to provide delegates with the skills, knowledge and ability to carry out risk assessments and method statements where appropriate. Course Content:

• Practical exercises covering the main requirements of assessment and method statements

• Covers the requirements of the Management of Health and Safety at Work Regulations 1999

• Understand Legal Compliance

• Understand the difference between a risk and a hazard

• Understand how to prioritise hazards

• Writing up and recording detailed assessments

• Preparation of an action plan for ongoing assessments Training Methods:



Written Test


[Duration] 1 Day

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Section|A

Vehicle Banksman

Who’s it for: The course is aimed at delegates requiring training in the safe practice of manoeuvring vehicles. Courses aims and benefits: To provide training in the safe practice of manoeuvring vehicles as well as signalling and hazard assessment. Course Content:

• Management of Health and Safety at Work Act [HASAWA] 1974

• Health Safety and Welfare Regulations

• Personal Protective Equipment [PPE]

• Hazards and Precautions to be taken before, during and after operation

• Ensuring a safe system of work

• Demonstrate recommended Banksman signals

• Necessity of vehicle manoeuvres

• Key issues arising from the manoeuvring/reversing of vehicles

• Identifying danger areas when manoeuvring vehicles




Qualifications/Certification/Accreditation available: In House Certification upon successful completion of course ITSSAR Accreditation available / NPORS Accreditation available subject to training and testing


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Section|B Appointed Person Lifting Operations [CPCS CODE A61]

[Duration] 3 Days [Course Code] L001

Who’s it for: All operatives responsible for the planning and execution of Lifting Operations. Delegates must be experienced and have the confidence to communicate information to others, as well as the technical ability to prepare appropriate method statements for those working under their instruction. Courses aims and benefits: To provide training for the appointed person in the process of planning and executing a lifting operation. Benefits include:

1. Legal Compliance 2. Delegate achieves carded status

Course Content:

• Health and Safety Regulations / The Lifting Operations and Lifting Equipment Regulations [LOLER] 1998

• Planning the lift – Risk Assessment and Method Statements

• Slinging/Banksman and Crane Operations

• Load Handling/Handling Methods [Stacking and De‐Stacking]

• Weight Assessment and Capacities [Effect of Sling Angles]

• Selecting appropriate equipment

• Practical Lifting [Signalling/Manoeuvring and Transferring Loads]

• Cranes: Types & Terms / Crane Documentation / Crane stability, duty charts and safety devices

• British Standard 7121 / Provision and Use of Work Equipment Regulations [PUWER] 1998 Training Methods:




Qualifications/Certification/Accreditation available: In House Certification upon successful completion of course NPORS Accreditation also available subject to training and testing CPCS Accreditation also available subject to training and testing ITSSAR Accreditation also available subject to training and testing

Where Next?

NVQ Level 3 leading to CPCS Competency Card [Blue Card]

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Section|B Boat Hoist ‘Wise’

[Course Code] L002

Who’s it for: All operatives requiring training in the operation of boat hoists. Courses aims and benefits: To provide training in the safe and correct operation of boat hoists. Course Content:

• Operating boat hoist safely / Safe work practices

• Correct positioning of Boat Hoist

• Routine maintenance / Minor adjustments

• Slings and Lifting gear

• Capabilities/ Safety Precautions

• Statutory regulations and codes of practice applicable to lifting operations

• Effects of shock loading on structural strength, stability and load displacement Training Methods:




[Duration] Basic | 3 Days

Refresher | 2 Days [Dependent on Experience]


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Section|B Crane Supervisor [CPCS CODE] A62

[Course Code] L003

Qualifications/Certification/Accreditation available: In House Certification upon successful completion of course NPORS / ITSSAR Accreditation also available subject to training and testing CPCS Accreditation also available subject to training and testing

[Duration] 3 Days

Who’s it for: Supervisors and managers with a responsibility for supervising lifting operations who have sufficient experience of the use of cranes to meet the requirements specified in British Standard 7121 Safe Use of Cranes. Personnel selection is critical. This position carries a great deal of responsibility and only suitable personnel should be selected Courses aims and benefits: To provide training in the duties of a crane supervisor as defined by the appointed person, complying with legislation, regulations, Codes of Practice and industrial requirements. Benefits include:

1. Legal Compliance 2. Delegate achieves carded status

Course Content:

• Legislation, regulations and Codes of Practice relating to lifting duties

• Safe systems of work including method statements

• Personal responsibility

• Cranes: types and terms/ crane documentation and appreciation.

• Crane stability, duty charts and safety devices

• British Standard 7121

• Role of the Crane Supervisor / Appointed Person

• Preparing an area, with exclusion zones

• End test [LOLER] and [PUWER] Training Methods:




Where Next?


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Section|B Crawler Crane

[Course Code] L004


Who’s it for: Potential and existing operators who have received no formal instruction and those requiring refresher training. Courses aims and benefits: To provide comprehensive training in the operation of a crawler crane.

Course Content:

• Operating the crane safely / Responding to recognised crane signals accurately

• Correct positioning of the crane

• Altering jib lengths and associated safety devices

• Routine maintenance and minor adjustments

• Safe load indicators and duties charts

• Chains, slings and lifting gear

• Crane capabilities and safety precautions

• Basic theory of power units, transmission systems and control system

• Understanding and interpreting duties charts

• Understanding how to programme safe load indicators

• The effects of radius change on the safe working capacity

• Principles of safe slinging and the types and capacities of chains, slings and lifting gear

• Effects of shock loading on structural strength, stability and load displacement

• Statutory regulations and Codes of Practice applicable to lifting operations




[Duration] Dependent on Experience

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Section|B Examination of Lifting Equipment

[Course Code] L005


Who’s it for: Delegates that are responsible for the inspection and examination of Lifting Equipment. Courses aims and benefits: This course is designed to give the candidate a thorough grounding of the Law and Standards relating to lifting equipment. The course will demonstrate the statutory requirements for the inspection, rejection and the reporting of lifting equipment in service. The course will also provide practical advice to enable those carrying out inspections to do so confidently and correctly.

Course Content: This course is carried out in accordance with the code of practice for the safe use of lifting equipment as published by LEEA

• Carry out ‘in service’ inspection [faults, wear and common malpractice]

• Demonstrate knowledge for the examination, storage, marking and handling of lifting equipment

• Maintain a safe working environment

• Understand the Law and Standards [HASAWA / PUWER / LOLER & European Directives]

• Statutory certification and reporting

• Principles of the selection of lifting equipment

• Materials, forces and influences within lifting equipment




[Duration] 2 Days

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Section|B Lorry Loader / HIAB [CPCS CODE] A36

[Course Code] L006


Who’s it for: For novice and experienced operators training to use the hydraulic lorry loader. Courses aims and benefits: To train the delegate in the operation of the lorry loader in accordance with the manufacturer’s handbook and the Approved Code of Practice

Course Content:

• Safe operation with a clear understanding of the safety precautions and procedures

• Ability to carry out daily pre‐operation checks

• Understand the different crane mountings

• Understand the function of the control levers/ Prepare the crane for operation

• Carry out vehicle loading procedures [Lifting‐Loading‐Unloading]

• Handle loads safely [position / lifting / slewing practice]

• Work with lifting attachments including inspection and use of lifting tackle

• Working in hazardous areas [site work / overhead electric cables]

• Understand different slinging methods

• Use and understand Crane Signals Training Methods:




Where Next?



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Section|B Mobile Crane Operator [CPCS CODE] A60

[Course Code] L007


Who’s it for: For potential and existing operatives requiring training in the operation of a mobile crane. Courses aims and benefits: To train the delegate in the safe and correct operation of the mobile crane.

Benefit: Delegate achieves carded status Course Content:

• Positioning of the crane in accordance with the method statement

• Rigging, De‐Rigging and operating the crane in accordance with the manufacturer’s instructions

• Following the instructions of the slinger/signaller correctly

• Carrying out daily and weekly inspections of their crane [including basic maintenance]

• Altering jib lengths and associated safety devices / chains, slings and lifting gear

• Crane capabilities and safety precautions

• Basic theory of power units, transmission systems and control systems

• Understanding and interpreting duties charts

• Understanding how to programme safe load indicators / the effects of radius change on safe working capacity

• Statutory regulations and Codes of Practice applicable to lifting operations

• Effects of shock loading on structural strength, stability and load displacement

• Principles of safe slinging and the types and capacities of chains, slings and lifting gear

• The correct and safe use of outriggers

• Transport regulations and preparing for travel on the public highway Training Methods:


Methods of Assessment: Practical Test Written Test


Where Next?


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Section|B Overhead Gantry Crane

[Course Code] L008

Qualifications/Certification/Accreditation available: In House Certification upon successful completion of course NPORS / ITSSAR Accreditation also available subject to training and testing

Who’s it for: Delegates requiring training in the processes involved in operating an overhead travelling crane in the workplace. Courses aims and benefits: The aim of this course is to train delegates in the safe and effective use of overhead gantry cranes within a workplace environment. [i.e. warehouse] Course Content:

• Operating the crane safely in accordance with the manufacturers handbook and demonstrate knowledge of the concepts set out in the Approved Codes of Practice

• Demonstrate a competent understanding of the cranes controls and proper use of the lifting tackle

• Estimate / Determine the weight of loads / Centre of gravity

• Use appropriate crane signals and communications

• Types of lifting tackle and their applications [Ability to select appropriate lifting tackle]

• Methods of slinging and lifting as well as an appreciation for the angles of a lift.

• Isolating faulty equipment / Procedures for fault reporting

• Methods to protect loads from damage

• Attaching lifting equipment to slings / Carrying out a test lift / How to plan a lift Training Methods:



[Duration] 1-2 Days

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Section|B Slinger / Signaller [CPCS CODE] A40

[Course Code] L009


Who’s it for: For potential and existing operatives involved in the slinging and signalling of load lifts. Courses aims and benefits: This course introduces delegates to the methods, procedures and applications that will enable them to identify and select the appropriate type of lifting tackle when lifting and transferring loads.


• Health and Safety issues

• How to estimate and determine the weight of loads and centre of gravity

• An understanding of all lifting tackle for various applications

• Methods of Lifting and Slinging as well as an understanding of sling angles

• Selection of appropriate types of lifting tackle [Ability to isolate equipment that is faulty / fails to comply]

• Pre‐inspect equipment to conform with statutory requirements

• Procedures for fault reporting

• A method for protecting loads from damage

• Attaching lifting equipment to the slings

• The use of signals

• Carrying out a test lift / How to plan a lift Training Methods:




[Duration] 2 Days

Where Next?


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Section|B Tower Crane [CPCS CODE] A04

[Course Code] L010

Qualifications/Certification/Accreditation available: In House Certification upon successful completion of course NPORS Accreditation also available subject to training and testing CPCS Accreditation also available subject to training and testing

Who’s it for: For potential and existing operators who have received no formal instruction and those requiring refresher training. Courses aims and benefits: To give foundation training and assessment on a tower crane.


• Operate the crane safely and productively / Responding to recognised crane signals

• Deciding whether a particular load is within the capacity of the crane

• Minor adjustments / Routine maintenance / Fault finding procedures / Rectifying faults

• Capabilities of the equipment / Relevant safety precautions including out‐of‐service precaution

• How the machine is operated and controlled

• The purpose and method of operation of safe‐load indicators and overload warning devices

• The effect of the working radius on the lifting capacity of the machine

• The purpose of counterweights, how to secure, check and maintain them

• The effect of shock loading on the structural strength of the crane and its stability

• Principles of safe slinging / types and capacities of lifting gear / security and balance of load

• How to operate the crane to the direction of a signaller using recognisable signals

• The statutory regulations in respect of lifting equipment / the operator’s own legal responsibilities Training Methods:




Where Next?


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Section|C 180 Excavator [Below & Above 5 Tonnes]

Qualifications/Certification/Accreditation available:

In House Certification upon successful completion of course NPORS Accreditation also available subject to training and testing

Who’s it for: Potential and existing operators who have received no formal instruction and those requiring refresher training. Courses aims and benefits: To give foundation training and assessment on a 180 Excavator.

Benefit: [NPORS] accredited certification Course Content:

• Operating the machine to a basic standard

• Fitting and operating ancillary equipment

• Siting the machine safely and efficiently [Preparing the machine for travelling on the public highway]

• Carrying out minor adjustments and routine servicing procedures

• The capabilities, purpose and limitations of the machine

• Correct safety precautions / routine adjustments / servicing procedures

• How diesel engines work / operation of various parts of the machine

• How to interpret the information provided by level pegs, profiles etc. Training Methods:



[Course Code] PL001[Duration] Dependent on Experience

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Section|C 360 Excavator [Below & Above 10 Tonnes]



Who’s it for: Potential and existing operators who have received no formal instruction and those requiring refresher training. Courses aims and benefits: To give foundation training and assessment on a 360 Excavator. The delegate will be expected to identify basic components together with their uses, limitations and principles of operation. Candidates will be expected to understand the hydraulic system, operator duties and responsibilities.








• How diesel engines work / operation of various parts of the machine





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Section|C Mini Excavator


Who’s it for: Potential and existing operators who have received no formal instruction and those requiring refresher training. Courses aims and benefits: To give the delegate either basic or refresher training on a mini excavator.













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Section|C Loader Shovel

Who’s it for: Potential and existing operators who have received no formal instruction and those requiring refresher training. Courses aims and benefits: To give the delegate either basic or refresher training on a loader shovel.


• Operating the machine correctly and safely [Steering / Manoeuvring]

• Control familiarisation

• Daily checks [Refuelling] / General maintenance

• Load handling / Levelling / Digging

• Vehicle loading / unloading

• Relevant statutory regulations / Health and Safety Legislation Training Methods:






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Section|C Dumper [All Sizes]



Who’s it for: Potential and existing operators who have received no formal instruction and those requiring refresher training. Courses aims and benefits: To give the delegate either basic or refresher training on a dumper.










[Course Code] PL005 [Duration] Basic | 2 Days Refresher | 1 Day

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Section|C

Skid Steer [Bobcat]


Who’s it for: Potential and existing operators who have received no formal instruction and those requiring refresher training. Courses aims and benefits: To give the delegate either basic or refresher training on a skid steer.


• Provision and Use of Work Equipment Regulations [PUWER] 1998 / Lifting Operations & Lifting Equipment Regulations [LOLER] 1998 / Health and Safety at Work Act [HASAWA] 1974

• Any other necessary legislation

• Ability to use the machine effectively, efficiently and safely

• Pre‐shift inspections / general maintenance / routine checks

• Controls and Instruments

• Coolant, Fuel and Lubrication systems

• Excavating [Creating a Stockpile]

• Loading / Unloading Training Methods:



[Course Code] PL006[Duration] Basic | 2 Days Refresher | 1 Day

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Section|D Forklift Truck Training

Who’s it for: Our forklift truck training courses are designed to suit a range of delegates. Primarily we can offer training to novices in the form of basic training, but also refresher, conversion, supervisor and finally instructor. Courses aims and benefits: To give the delegate either basic, refresher, conversion, supervisor or instructor training on a range of different categories of forklift truck. Benefits:

1. NPORS accredited certification 2. ITSSAR accredited certificate 3. Delegate has option to gain carded status on a range of Forklifts through CPCS

Course Content [Across all categories]:

• Current Legislation

• Controls and Features of the Lift Truck

• Avoiding potential dangers

• Assessing the weight of loads

• Travelling and manoeuvring

• Safe Operations and Limitations of the Lift Truck

• Pre‐Use Checks and Inspections

• Loading and Unloading

• Health & Safety Training Methods:



[Duration] 1-10 Days [With Experience]

1st Call Training can train delegates on a range of Forklift Trucks. Below these are outlined and explained, coupled with the relevant accrediting bodies we can certify through on each individual category of truck. All Categories of Forklift Truck can be trained and tested to both ITSSAR and NPORS accrediting bodies’ standards. 1st Call Training is also accredited to deliver CPCS Training & Testing in [A16] [A17] [A18].

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Categories of Forklift Truck

Industrial Counterbalance

Rider Truck

Side Loader

Reach Truck

Order Picker

CPCS Category – A16 ITSSAR Category – B1/B2/B3 NPORS Category – Counterbalance Lift Truck

ITSSAR Category – A2 NPORS Category –Pallet Stacker Truck

ITSSAR Category – C2 NPORS Category – Side Loader

CPCS Category – A18 ITSSAR Category – D1/D2 NPORS Category – Reach Truck

ITSSAR Category – E2/E3 NPORS Category – Order Picker

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Very Narrow Aisle

Rough Terrain

Telescopic Handler Truck

Multidirectional

Pivot Steer

Transportable

ITSSAR Category – F1 [Man Up] / F2 [Man Down] NPORS Category – Narrow Aisle Lift Truck

ITSSAR Category – J1 NPORS Category – Rough Terrain Fixed Mast

CPCS Category – A17 ITSSAR Category – J2 [under 9m] ‐ J3 [over 9m] NPORS Category – Telescopic Handler

ITSSAR Category – M NPORS Category – N/A

ITSSAR Category – P NPORS Category – Pivot Steer Lift Truck

CPCS Category – A18 ITSSAR Category – T NPORS Category – N/A

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Which Course for a Truck Operator?

Have They Operated a Lift Truck Before?

Have they produced an original current valid certificate?

Are they confident that they are genuinely

experienced?

Basic Training

Experienced Operator Basic Training

When was he/she last re‐tested?

Refresher Training

or

Provide Operator with Familiarisation and Job

Specific Training

Yes

Yes

Yes

No

No

No

More Than 3

Years Ago

Less Than 3

Years Ago

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Levels of Forklift Truck Training Available

Basic Training

Refresher Training

Conversion Training

Supervision of Forklift Truck Operations

Instructor Training [Accredited]

1st Call Training has the facility to offer a range of forklift truck training. These are explained below together with course duration and any applicable accreditation:

Basic training is available to novices or operators with some experience but no previous formal training or testing. The training programme will run between 3‐5 days depending on previous experience

Refresher training is available to operators with some past experience of training and testing but requiring a course to update their skills. The training programme for refresher training normally runs for 1 day

Conversion training is available to operators with experience of training and testing on a particular forklift but requiring a course to convert their skills to another category of forklift. The training programme for conversion training is nominally 1‐2 days depending on experience

Supervision training is tailored to novice or experienced operators appointed as a supervisor of forklift truck operations within a workplace. The training programme for supervision training normally runs for 3‐5 days depending on experience

Accredited instructor training is tailored to novice or experienced operators appointed as potential instructor forklift truck operations training within a workplace. The training programme for instructor training normally runs for 10 days. Our instructor training is accredited by ITSSAR [The Independent Training Standards Scheme and Register]

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Section|E Mobile Elevated Work Platforms [MEWPS] [CPCS CODE] A25/A26

Who’s it for: Potential and existing operators who have received no formal instruction and those requiring refresher training in MEWPS [Boom Lift A25/ Scissor Lift A26 / Lorry Mounted Courses aims and benefits: To give the delegate either basic or refresher training on a range of MEWPS


• Identify the components, terminology and features of the particular MEWP

• State the design purpose of the MEWP and its limitations of use

• Carrying out pre‐use safety inspections

• Locate and state the purpose of travel controls, safety devices and warning signs

• Site the MEWP safely / Locating and applying the stabilising devices

• Moving the MEWP to the work position

• Precautions and procedures when working on and moving the platform

• Moving the MEWP to specified work positions and its travel position

• Relevant legislation Training Methods:



[Course Code] WH001 [Duration] 1 Day [CPCS Testing]

1 Day


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Section|E Mobile Tower Scaffolds

Who’s it for: Potential and existing operators who have received no formal instruction and those requiring refresher training in mobile tower scaffolds. Courses aims and benefits: To give the delegate either basic or refresher training on mobile tower scaffolds. The aim of this course is for the delegate to understand the legislation governing mobile alloy towers, as well as the need for safe erection and dismantling of the towers. Course Content:

• [HASAWA] 1974

• Construction work place regulations / Relevant legislation and regulations

• Standards and exemptions

• Inspection of alloy tower components

• Care, maintenance, transport, handling and storage

• Hazards / Safe use of the tower




[Course Code] WH002 [Duration] 1 Day

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Section|E

Safe Use of Lanyards & Harnesses

[Course Code] WH003 [Duration] ½ Day

Qualifications/Certification/Accreditation available: In House Certification upon successful completion of course NPORS / ITSSAR Accreditation also available subject to training and testing

Who’s it for: Any delegate involved in the use of either / or both lanyards and harnesses. Courses aims and benefits: To give the delegate a basic understanding of the safe use of the equipment. The results of failure to comply with these procedures will also be explored. The delegate will develop an awareness of the legal and practical implications of preventing falls from MEWPs and learn to identify and select the correct form of harness and lanyard. Course Content:

• Relevant legislation / Safe use of equipment

• Guidance on when harnesses / lanyards should be used

• Work restraint / CE Marking

• Equipment inspection and maintenance

• Equipment strengths: Lanyards / Harnesses / Connectors

• Rescue provision Training Methods:




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Section|E

Working at Heights & Safe Use of Ladders

Qualifications/Certification/Accreditation available: In House Certification upon successful completion of courseQualifications/Certification/Accreditation available: In House Certification upon successful completion of course

Who’s it for: Any delegate involved in the planning, supervision or working at height. Courses aims and benefits: To give the delegate training in the safe operation of both working at heights and the safe use of ladders [being an integral part of working at height.] Course Content:

• Legal duties imposed by the Work at Height Regulations 2005

• The Risk Assessment process

• The hierarchy of measures [Avoidance / Safe places of work / Work equipment]

• Practical demonstration of some common equipment used while working at heights [ex. MEWPS]

• Review of fatalities in the workplace

• Inspecting & maintaining work equipment

• Requirements for work platforms

• Safe operation of ladders / identifying hazards Training Methods:




[Course Code] WH004 [Duration] 1 Day

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Section|F

Advanced Presentation Skills


Who’s it for: Supervisors, Managers, Senior Managers and Directors of companies. Course aims and benefits: To improve techniques in presenting in a wide variety of contexts, with particular attention to highlighting your message to gain the maximum impact. Course Content:

• Effective Presentation / Tips on Reducing Preparation Time • Essential Ingredients for the Perfect introduction • Scripting • Using Visuals to Support your Presentation • Strategies for Involving the Audience • Professional Delivery Techniques • Tips on Questioning / Turning Questions to your Advantage / Dealing with Disruptive Questioners • Feedback and Action Plans Training Methods:



Written Test

[Course Code] MT001 [Duration] 1 Day

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Section|F

Communication & Influencing Skills


Who’s it for: Any delegate requiring training in both communication and influencing skills. Course aims and benefits: To improve delegate’s techniques in both communication skills and influencing skills. Course Content:

• Principles of Influence / Influencing Style / Expanding Sphere of Influence

• Correct First Impression

• Using Status to stay in Charge

• Understanding Group Dynamics

• Giving Positive Feedback

• Structuring an Argument

• Understanding how Communications work

• Gaining Active Listening & Responding Skills

• Exploring the Importance of Body Language / Increasing Confidence Training Methods:



Written Test


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Section|F

Display Screen Equipment Regulations


Who’s it for: Any delegate working with display screens, requiring information and training on the regulations of the equipment. Course aims and benefits: To inform delegates of the regulations of the equipment they use on a daily basis. By informing them of these regulations there is a decreased chance of injury which may result from misuse of the equipment. Course Content:

• Safe use of Display Screen Equipment

• Potential Health Hazards from work with Display Screen Equipment

• Legal Requirements for Managing Display Screen Equipment

• Steps to making sure one works in a comfortable position

• Display Screen Equipment Regulations [1992]

• Defining a DSE [Display Screen Equipment] User

• Workstation Minimum Standards

• Employers Responsibilities

• Risk assessment models

Training Methods:



Written Test

[Course Code] MT003 [Duration] ½ Day

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Section|F

Environmental Awareness


Who’s it for: Managers, Supervisors, Team Leaders and any other delegate with specific environmental responsibilities. Course aims and benefits: This introductory course is designed to build an awareness of environmental issues as a result of workplace procedures; it also increases awareness for the need for sustainability. Course Content:

• Business and the green agenda

• Pollution

• Recycling and Waste Management

• Environmental Issues / Business Issues

• Aspects & Impacts

• ISO 14001

• Importance of Sustainability

Training Methods:



Written Test


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Section|F

IOSH Working Safely Diploma

Qualifications/Certification/Accreditation available: IOSH Accredited Certification upon successful completion of course

Who’s it for: Any delegate interested in an interactive approach to working safely within the workplace. Courses aims and benefits: This Institute of Occupational Safety and Health accredited course aims to give workers an understanding of why everyone has a duty to ensure that they work safely and how they can assist in ensuring that the workplace is as safe as is reasonably practicable. Course Content:

• 5 Modules over a single day

• Basic risk assessment

• The relevance of health and safety in the workplace

• Relevant legislation

• Accident statistics Training Methods:



Written Test [Multiple Choice Assessment & Hazard Perception Exercise]


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Section|F

IOSH Managing Safely

Qualifications/Certification/Accreditation available: IOSH Accredited Certification upon successful completion of course

Who’s it for: This course is especially suitable for managers and owners normally of small to medium size companies. Managers and supervisors given responsibilities for health and safety within an organisation will also find the course highly relevant to their role. Courses aims and benefits: This Institute of Occupational Safety and Health accredited course aims to give training to managers who want to ensure that their organisation complies with health and safety legislation, as well as working towards minimising accidents and ill health. Course Content:

• Accident statistics

• 8 Modules over 4 Days

• Basic risk assessment

• The relevance of health and safety in the workplace

• Relevant legislation Training Methods:



Written Test


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Section|F

Key Trainer Skills [Train The Trainer]


Who’s it for: Any delegate requiring training in key trainer skills. Courses aims and benefits: After completion of this course the delegate will be able to comprehensively deliver training sessions and demonstrate behaviour which creates a rapport with learners. Course Content:

• Skills & Conceptual models in three types of training activity:

1. Presentation: Essentially the one‐way delivery of material 2. Theory Lesson: A participative build‐up of information within the group

3. Skill Lesson: A participative build up of manual or intellectual skill

• Improve the delegates confidence in the delivery of material to training groups

• Provide the opportunity for developing training skills

• Understand the importance of feedback

Training Methods:



Written Test

[Course Code] MT007 [Duration] 3-5 Days

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Section|F

Team Building



Who’s it for: Any delegate requiring training in team building skills. Courses aims and benefits: After completion of this course the delegate will hold comprehensive knowledge around team building. Course Content:

• What Constitutes a Team / What makes a Team Effective / Setting Goals & Measuring Team Effectiveness

• Team Development [Stages of Development]

• Understanding and Analysing the Team’s and Individual’s Objectives

• Assessing Leadership Styles

• Delegation / Motivation

• Understanding advantages and disadvantages of Team Working

• Identifying Individual Roles within a Team / Assessing individual strengths and weaknesses Training Methods:



Written Test

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Section|F

Telephone Techniques



Who’s it for: Any delegate requiring training in comprehensive telephone techniques. Courses aims and benefits: On successful completion of this course the delegate will be able to confidently and effectively communicate using the telephone, with the ability to become a well organised competent professional using the telephone. Course Content:

• Understanding the difference between face‐to‐face and telephone communication

• Understand what constitutes excellent customer care

• Professional telephone techniques / Effective communication skills

• Effective questioning and listening techniques

• Dealing with difficult callers / customers

• Voice and Tone control [power, pitch, pronunciation, pace, emphasis]

• Telephone Manners / Assertiveness

• Building Rapport Training Methods:



Written Test

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Section|F

Time Management



Who’s it for: Any delegate requiring training in time management techniques. Courses aims and benefits: On successful completion of this course the delegate will be able to effectively manage their time. Course Content:

• Managing priorities

• Increase work effectiveness and productivity

• Gain control over daily activities

• Reduce stress through effective time planning

• Decision making / Effective daily and weekly planning

• Eliminating time wasters from the work pattern

• Effectively delegate work Training Methods:



Written Test

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Section|G – National Vocational Qualifications [NVQ]

[CPCS] Delegate Process – Obtaining Blue Competent Operator Card

1st Call Training can also offer a range of NVQ [or similarly SVQ] qualifications. Some of these are necessary through the CPCS [Construction Plant Competence Scheme] scheme, enabling a Red Trained Operator Card holder to progress to a Blue Competent Operator Card [Please see introduction]. However there is N/SVQ’s available to delegates that are a qualification in their own right. Below details of each S/NVQ available are explored together with the relevant accrediting body.

Who’s it for: Any operator who has been trained and tested to CPCS standards and thus gained their red trained operator card will have to complete a Level 2 Specialised Plant & Machinery Operations NVQ in their selected piece of lifting or plant equipment. Only after this has been successfully completed through continuous assessment will the candidate be awarded their blue competent operator card. Course Aims: As a result of undergoing this course the delegate will have the opportunity to upgrade his current red trained operator CPCS card to a blue competent operator CPCS card. Course Content: Each Candidate will be offered an Induction where the following will be completed:

Registration Application for funding (if applicable) Skills match in order to validate experience and identify any additional training needs IAG ‐ Information and Guidance for any Key Skills that the candidate may require In addition the candidate will be allocated his/her assessor who will identify the units that will be required to complete the NVQ and the subsequent CPCS Competent Operators Blue Card

On completion of the Induction the candidate will receive their Registration number for their NVQ through CAA.

There are three mandatory units and one or more additional units depending upon what plant or machinery equipment the candidate operates. Below the process to complete the portfolio of competence is explained:

The assessor will visit the candidate (normally) in the work place for a minimum of three visits During this period the Assessor will use a range of assessment methods to gain sufficient evidence to help complete the portfolio of competence [Wherever possible the assessor will advise the candidate when the next visit will take place so that the candidate can address any action points]

The assessor will be contactable by the delegate The Internal Verifier [IV] who may also identify further information for the portfolio will examine the portfolio twice in the process

On completion the training provider will submit the portfolio to the accrediting body for External Verification and Certification.

At this point the Certification and the Portfolio will be given to the candidate and application made on their behalf for the CPCS Competent Operators Blue Card

Methods of Assessment

Delegate compiles portfolio of competence over given time with assessor’s assistance

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Plant Operations [Plant Operator] QUA 762 Accredited Through City & Guilds [Level 2]

Delegates must complete all mandatory units in order to successfully pass their NVQ Mandatory Units:

VR01 – Conform to General Workplace Safety VR02 – Conform to Efficient Work Practices VR386 – Prepare Plant or Machinery for Operational Performance

Plus ONE of the following units required:

Optional Units:

VR387 – Operate Plant or Machinery to Lift and Transfer Loads VR388 – Operate Plant or Machinery to Extract VR389 – Operate Plant or Machinery to Excavate VR390 – Operate Plant or Machinery to Construct and Form VR391 – Operate Plant or Machinery to Receive and Transport Loads VR392 – Operate Plant or Machinery for Accessing VR393 – Operate Plant or Machinery to Lay and Distribute VR394 – Operate Plant or Machinery to Compact VR395 – Operate Plant or Machinery to Process [Relevant to all Optional Units ‐ Must be completed on delegates selected piece of lifting or plant machinery]

Additional Units [not compulsory]:

VR03 – Move and Handle Resources VR400 – Operate Specialised Power Tools and Equipment VR401 – Set Out Secondary Dimensional Work Control VR402 – Slinging and Signalling the Movement of Loads VR403 – Plant Operations from a Barge VR404 – Erect and Dismantle Plant [Crane & Rigs]


Delegate / Assessor compiles portfolio of competence over given time.

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Plant Operations [Slinger Signaller / Loader Securer] QUB 762 Accredited Through City & Guilds [Level 2]

National Vocational Qualifications [NVQs] Coming for 2010

Warehousing & Storage Accredited Through EAL [Levels 1 / 2 /3]

Port Operations Accredited Through EAL [Levels 1 & 2]

Logistics Operations Accredited Through EAL [Levels 1 / 2 / 3]

Supervision of Port Operations Accredited Through EAL [Levels 1 / 2 / 3]

1st Call Training is pleased to announce that as of the new year there will be a selection of new NVQs available accredited through EAL. The N/SVQ and relevant levels available are displayed below:

Delegates must complete all mandatory units in order to successfully pass their NVQ Mandatory Units:

VR01 – Conform to General Workplace Safety VR02 – Conform to Efficient Work Practices VR386 – Prepare Plant or Machinery for Operational Performance VR396 – Direct and Guide the Movement of Plant or Machinery VR397 – Arrange and Secure Loads

Additional Units [not compulsory]:

VR03 – Move and Handle Resources VR400 – Operate Specialised Power Tools and Equipment VR401 – Set Out Secondary Dimensional Work Control VR402 – Slinging and Signalling the Movement of Loads VR403 – Plant Operations from a Barge VR404 – Erect and Dismantle Plant [Crane & Rigs]


Delegate / Assessor compiles portfolio of competence over given time.

Documents

TR AINING PORTFOLIO · Page 29 – Crawler Crane [L004] Page 30 – Examination of Lifting Equipment [L005] Page 31 – Lorry Loader / HIAB [L006] Page 32 – Mobile Crane Operator