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www.trackhs.com
TRACKOmni-Channel CRM
Connect to guests with personalized communications that drive revenue, increase customer satisfaction and build loyalty.
Know your guests Automate your marketing Become omni-channel
Personalize your marketing and guest communications
Connect your PMS to TRACK CRM to unlock the power of your guest data. TRACK creates unique contact profiles, eliminates duplicates and gives you one true, centralized guest and contact database.
Send automated, targeted, personalized emails and text messages to guests throughout the traveler journey. Increase repeat bookings with segmented e-blasts and guest satisfaction with timely touch bases throughout the traveler stay.
Unlike other CRM tools that require multiple systems to accomplish guest communications, TRACK allows you to connect with your guests in a personalized manor with one system across Voice, Text, Chat & Email.
www.trackhs.com
Gone are the days of piecing together separate, disconnected systems. With TRACK, top hospitality brands are saving money, increasing revenue, improving security and powering millions of personalized customer experiences via one, integrated omni-channel CRM solution.
The Guest Experience Platform
TRACK CRM
Trusted by 100’s of top independent hotels, resorts, enterprise vacation rental managers, brands and hotel management companies.
www.trackhs.com
One channel isn’t enough.
Omni-Channel is the future of customer service across all industries. It is no longer sufficient for a hotel CRM to only do email marketing. This is just a small portion of the customer lifecycle. Savvy hoteliers are meeting guests on their terms, where they want to communicate, across Voice, Text Messaging, Social, Email and Chat Services.
TRACK allows you to accomplish this from one system, and to connect your marketing, revenue, operations and reservation teams to one central guest experience platform, so you can provide seamless guest communications throughout all phases of the traveler journey.
Connect your PMS for central data control
TRACK CRM
www.trackhs.com
Give your marketing team the tools to provide a complete, personalized guest experience.
Automated, Personalized Email Marketing
Reaching the right guest with the right message has never been easier. TRACK Email marketing allows you to send personalized messages at scale with easy list management and powerful data segmentation for ultimate performance.
Easy Drag & Drop Email Builder
Simplify your email design with our intuitive drag and drop email builder. Need help? Our professional services team can create professional emails for you that convert. Changing from another system? We can import HTML from your old designs without skipping a beat.
TRACK CRM
A/B Testing for Open Rate Optimization
A/B Test your email headlines, to automatically optimize for the highest open rates. TRACK Email will send 2 test emails to small segments of your database, whichever receives the highest open rate, that headline will automatically be delivered to the rest of the list.
www.trackhs.com
TRACK CRM
Waste less time doing manual email marketing. Let TRACK do the legwork for you.
Stay-Cycle Life-Cycle Broadcast Lead BasedBooking Confirmations Re-Booking By Segment On Lead Creation
Pre-Stay Booking Anniversary By Brand On Lead Lost
Post-Stay Birthday By Geo-Location On Lead Updated
Survey Seasonal Loyalty / VIP On Lead Won
Up-Sell Booked vs Non Booked 1 to 1 Agent Emailing
Custom Time Based Customizable Filters Customizable Triggers
TRACK is much more then a standard email marketing system. It connects to your PMS and provides powerful automation and flexible customization to enable your marketing team to target the right contact with the right message, at the right time, turning prospects into new guests, new guests into repeat guests and repeat guests into lifetime customers.
Capture leads and convert lost revenue
TRACK provides integrated lead management tools that turn your reservations team from order takers into sales makers. Unleash the power of 2-way and automated email marketing and text messaging to increase direct bookings, capture previously lost revenue and supercharge your conversion rates.
www.trackhs.com
TRACK CRM
Go beyond the CRM’s of the past with next generation, integrated marketing tools.
Online ROI is only part of the story
TRACK has integrated call tracking with dynamic number insertion technology to allow your marketing team to track calls and revenue by direct marketing channel with accurate data synced to your PMS.
Your guests are texting, are you?
82% of all text messages are read within 5 minutes, but only 1 in 4 emails are opened. TRACK empowers you with better guest communications via integrated 2-way and automated text messaging for reservations and guest services.
Humanize your website
Chat with people on your website and capture after hours leads with web and mobile integrated chat. TRACK Chat connects your CRM data to the front end of your website and into the hands of your reservations team to deliver improved customer service while adding a new channel for bookings.
www.trackhs.com
TRACK CRM: Integrated Cloud Contact Center
70% of all reservations are lost on the first call, TRACK helps recover lost bookings with ease.
Miss fewer calls
TRACK prioritizes calls with smart queues and skill based routing to deliver more reservation calls to your best agents with the highest closing rates. Skill rank your agents and ensure each guest gets to the right place based on the reason for the call for improved guest satisfaction.
See who’s calling
Empower your reservation agents to reduce guest frustration and increase efficiency with information on who is calling as soon as they pick up the phone. See guest history, notes, and all communications throughout the guest history. Disposition the call and track conversions, regrets and denials.
Capture hot leads
Capturing leads via the phone can generate 10,000’s of new contacts for your database. Saving the leads and doing 1-1 and automated lead follow up via email and text generates increases conversions. Set reminders and create email templates for quick responses across one or multiple locations/brands.
www.trackhs.com
TRACK CRM
Security features you need. IT overhead you don’t.
PCI Certified, GDPR Compliant
TRACK is a level one PCI certified provider. In addition, TRACK can help you ensure GDPR compliance with the best practices needed for managing customer data from the EU.
Scalable global infrastructure
Backed by Twilio and Amazon web services, TRACK is built on top of an enterprise, global infrastructure that auto-scales with your business. TRACK processes millions of real time communications with ease and has consistently maintained over 99.99% uptime.
Dedicated implementation team & 24/7 customer support
We provide each client a dedicated implementation team to make sure the setup and launch go smoothly. After launch we provide 24/7 customer support as well as a customer success manager to ensure system adoption and fast time to ROI.
www.trackhs.com
TRACK CRM
Hear what our customers have to say about TRACK.
“We switched to TRACK and definitely felt we got on the upgraded train.”
- Matthew Brittain, CEO, Brittain Resorts and Hotels
“The reservation agents can act in a better way toward the customer as they are familiar with the data”
- Steve Milo, CEO, VTrips (Formerly Vacation Rental Pros)
“We have seen a significant increase in revenue since implementing TRACK CRM.”
- Patricia Hardiman, CMO, Southern Vacation Rentals
“We have found TRACK to be an excellent partner for our CRM, reservations, marketing and guest experience efforts”
- Mark Hodgdon, SVP and General Manager, Sandestin Golf & Beach Resort
www.trackhs.com
TRACK CRM
Features TRACK Cendyn Navis
Hospitality CRM
Integrated True Cloud Contact Center System - -
Integrated Email Marketing Software
Integrated 2-Way Guest Text Messaging - -
Integrated WebChat -
Integrated Reservation Lead Management -
Automated/Triggered Text Messaging - -
Automated/Triggered Email Marketing
Certified API Connectivity
Open API - -
Integrated Customizable Guest Surveys
Customizable Guest Profile with Stay History
Auto Contact De-Duplication - -
Airbnb / Homeaway Secure Messaging - -
Central Inbox for Email, Text, Voicemail and Messages - -
Pre-Stay, Post Check-In and Post-Stay Emails & Texts
Automated Re-Booking and Segmented Emails
Reservation Screen Pop with Guest Information / Stay History
Ticket System w/Operational Text Messaging - -
Reservation Agent Optimization Tools -
Marketing Campaign Number Tracking & Revenue Reporting -
Easy Dray And Drop Email Creation Tool
Advanced Business Intelligence Reporting Engine - -
Multi-Brand / Multi-Property Support
Dedicated Customer Support / Success Coach
24/7 Support
PCI Certified
Compare TRACK CRM with other Hospitality CRM Systems
www.trackhs.com
TRACK CRM
Get in touch with us
Voice: 844-334-6378 Email: [email protected]
Web: trackhs.com Corporate: tnsinc.com
About TRACK
TRACK Hospitality Software is a category leader in Guest Experience Management. TRACK includes TRACK CRM an integrated omni-channel CRM solution, TRACK Pulse, a cloud contact center platform and TRACK PM, a cloud all-in-one enterprise Vacation rental management software solution. TRACK is a product brand of TravelNet Solutions.
About TravelNet Solutions
TravelNet Solutions is an integrated software and solutions provider for the hospitality industry with over 2,000 customers. Our mission is to transform how hospitality works. Every day we strive to solve the most difficult technology and workflow challenges, and we work tirelessly to provide solutions to help our customers become more efficient and profitable. Our vision of the future is a world where every hospitality company is able to compete on a level playing field. Our goal is to become our customer's business concierge. It all starts with one question, how can we help you?
www.trackhs.com