Tracking #: 2014-82 - Florida State College at Jacksonvillecurriculum.fscj.edu/proposals/2014-15/2014-82.pdfletters of application, letters of reference and/or professional background

1

2

Tracking #: _2014-82 – Form 1 (CSRev. 10-2014 Curriculum Services use only)

CURRICULUM ACTION INFORMATION

(For assistance, contact Curriculum Services at 632-3273. The curriculum package will be returned if incomplete)

1. Identify the effective semester for implementation: Fall Term 2015 (20161) This term should be a future term that would not affect current students negatively. All actions in this package will be effective during the term indicated, unless otherwise reflected. Example: Fall Term, 2012 (20131). Please refer to SACS guidelines in item 5 and Financial Aid guidelines in item 6 when selecting appropriate effective semester.

2. Program proposals require the following: Program Information (Program layout for college catalog must be included-see most recent catalog for format and inclusion, you may request from Curriculum office) OCP and workforce credit information must be included for all PSAV programs. If applicable program layout must include information about “Record of Conviction of a Crime”, drug screen, background check, immunizations and any other information required for licensing or certifying agents. All new programs must include information regarding Program Integrity.

All new programs and program modifications with significant changes must include a copy of the program assessment plan. Advisory committee minutes, detailing employer support for the new program or changes should also be included if applicable. Curriculum packages missing these elements if applicable to the program will be considered “incomplete” until received.

(Please “X” that you have included the following with your curriculum submission or indicate “n/a”):

Program Assessment Plan (required for new programs and significant program modifications) X Advisory Committee Minutes (if applicable, required for support of new program or requested changes)

Complete the following for all program submissions:

Program Title: Supervision and Management Program Code: S100 (for new programs, please contact Curriculum Services for code assignment) Degree Type: ____B.A.S.______ School and Area (used for College Catalog): School of Business -> Management and Administrative Services State CIP number: 1105202991 Federal CIP number: 520299 (New programs only, unless State requires change) TABE SCORES (must be included for all new PSAV programs): N/A SOC NAV# (if appropriate, assigned by MEI): N/A

Program information from most recent catalog must be included with changes identified.

Please note: If a program is no longer active or students will not be able to complete the program as originally registered, Program Inactivation form and paperwork must be submitted to Curriculum Services.

3

3. Limited Access - Limited Access programs are those that limit the admission of prospective students on the basis of capacity (i.e., the number of students whom the program can accommodate because of available seats). Is this program limited access? Yes X No If yes, please describe criteria.

4. Additional Program Requirements: (1.) Selective Access- Selective access programs are those that admit prospective students who meet specific admissions criteria, including, without being limited to, grade point average (G.P.A.), entrance exams, scores, letters of application, letters of reference and/or professional background criteria (e.g., criminal background check, drug screening, medical examination, and/or professional licensure or certification).

If this program is selective access, list requirements here, or you may insert on the catalog page included in this proposal. N/A

(2.) Occupation and Salary - The following information is required by the FLDOE to provide detailed information to students leading to occupation and salary (must be included for all new programs or to submit changes to existing information).

For each of your Programs of Study, take the salary information from the Florida Department of Economic Opportunity, Occupational Employment and Wages http://www.floridawages.com/eds.php for each Standard Occupational Code (SOC) associated with your program of study.

SOC Code: 11-1021 Job Occupation: General and Operations Managers - All Industries Entry Salary: $62,150 Median Salary: $103,593

Questions 5-7 are for new programs, substantially modified programs only, please review questions to assure you have met compliance and questions do not apply to this proposal submission.

5. SACS Information is required for all new and substantially modified programs: Please answer the following questions to determine if you should complete the substantive change intake form:

(1.) Does this involve development of a new degree or certificate program? No

(2.) Does this new degree or certificate program involve a contract, MOU, grant, or consortium for the development or construction of all or part of a program or certificate? (This applies whether the College is outsourcing instruction or our College is providing the instruction for another organization or company.) No

(3.) Will this new degree or certificate program be offered via distance education? No

(4.) Does this involve instruction of courses delivered by Florida State College at Jacksonville instructors/employees at an off-campus location? No

(5.) Does this involve the closure of a program or certificate? No

If you answered yes to one or more of the self-assessment questions above, please complete the substantive change intake form found on the College’s website: http://www.fscj.edu/district/institutional-effectiveness/coc-substantive-chg.php and return it, along with a copy of the curriculum proposal, via e-mail to the Office of Institutional Effectiveness and Accreditation. New programs or programs that require substantive change will require more time for approval. Please factor in time in implementation date.

http://www.floridawages.com/eds.php

http://www.fscj.edu/district/institutional-effectiveness/assets/documents/subst-chg-intake-educ-prgms.doc



http://www.fscj.edu/district/institutional-effectiveness/coc-substantive-chg.php

http://www.fscj.edu/district/institutional-effectiveness/coc-substantive-chg.php

4

6. Financial Aid (State requires 90 days response time on all new eligible program). Please identify by “yes or no” if this program is eligible for Financial Aid or any other Federal Funding. If so, identify specifics.

A financial aid eligible program would be: At a school that qualifies as an institution of higher education, the following types of programs are eligible for federal student aid purposes: • Program leads to an associate, bachelor’s, professional, or graduate degree. • Program of at least 2 academic years in duration that is acceptable for full credit toward a bachelor’s degree, • Program is at minimum of 1 academic year in duration that leads to a certificate, degree, or other recognized credential and prepares students for gainful employment in a recognized occupation (at least 600 clock hours or 24 credit hours). If you answered yes to any of the above, this program must be SACS and state of Florida approved. Please make sure your effective term incorporates length of time to get appropriate approval.

7. Is this program identified as gainful employment (yes or no, include explanation)? Yes No

8. Course Information (Course Information includes (if applicable) (list prefix, number and title, credit hours and contact hours. Course Outlines must be included for all new and modified courses.

a. New Courses: (SCNS website: http://scns.fldoe.org/scns/public/pb_index.jsp will assist in course number selection.) List recommended prefix/number, title, credit hours, and contact hours as appropriate. (example: ENC 1101 English Composition I 3 credit hours/3 lecture hours) N/A

b. Course Modifications: (course outlines are located at: http://curriculum.fscj.edu/ and may be used to insert in package so modifications can be applied. Please make sure all changes are shown on outlines.) Modifications should be shown with strike-thru and either RED font for add or highlights, but changes should be clear. DO NOT USE “TRACK” CHANGES IN WORD.) (example: TRA 2222 Transportation I, change title to: Transportation; credits hours from 3 to 4) ACG 3024 – Accounting for Managers BUL 3130 - Business Law and Ethics FIN 3400 - Financial Management GEB 3213 - Business Writing GEB 4891 - Strategic Management and Decision Making ISM 4011 - Intro to Management Information Systems LDR 4332 - Management and Leadership Development MAN 3240 - Organizational Behavior MAN 3353- Management Theory and Practice MAN 4120 - Leadership and Group Dynamics MAN 4162 - Customer Relations for Managers MAN 4301 - Human Resource Management MAN 4504 - Operational Decision Making MAN 4900 - Capstone for Supervision and Management MAN 4930 - Selected Topics in Management MAN 4940 - Internship MAR 3803 - Marketing for Managers

Course ID Course Title Changes Program Change

Type

http://scns.fldoe.org/scns/public/pb_index.jsp

http://curriculum.fscj.edu/

5

ACG3024 Accounting for Managers Topic, Textbook, Topic Contact Hour, CLOA

BAS Supervision Major

BUL3130 Business Law and Ethics CLOA BAS

Supervision Major

FIN3400 Financial Management Description, Textbook, Topic, Topic Contact Hour, CLOA


GEB3213 Business Writing Description, Prerequisite, Topic, Topic Contact Hour, CLOA


GEB4891 Strategic Management and Decision Making

Description, Topic, Topic Contact Hour, CLOA


ISM4011 Intro to Management Information Systems Description, Textbook, Topic, CLOA


LDR4332 Management and Leadership Development Description, Textbook, Topic, CLOA


MAN3240 Organizational Behavior Description, Topic, Topic Contact Hour, CLOA


MAN3353 Management Theory and Practice

Description, Textbook, Topic, Topic Contact Hour, CLOA


MAN4120 Leadership and Group Dynamics



MAN4162 Customer Relations for Managers



MAN4301 Human Resource Management



MAN4504 Operational Decision Making Description, Textbook, Topic, Topic Contact Hour, CLOA


MAN4900 Capstone for Supervision and Management

Textbook, Topic, Topic Contact Hour, CLOA


MAN4930 Selected Topics in Management



MAN4940 Internship None BAS

Supervision None

MAR3803 Marketing for Managers Description, Textbook, Topic, Topic Contact Hour, CLOA


c. Course Inactivations (list prefix and number of each course): N/A

9. Identify if this is a General Education Requirement and if required specified Category (Communication; Humanities; Mathematics; Natural Sciences (Biological or Physical, option A or B if appropriate) or Social & Behavioral Sciences.) – ALL GER REQUIRED COURSES MUST BE SUBMITTED TO GER-SUBCOMMITTEE FOR APPROVAL PRIOR TO SUBMISSION TO CURRICULUM COMMITTTEE. N/A

10. Effectiveness: Please describe how current and past students are affected by this change, indicating how you plan to identify and resolve individual issues and how you plan to communicate these changes to affected students. Past students, current students, and students enrolling beginning Fall term 2015 (20161) will not be affected.

11. Method of Instruction: Should this course be offered in distance learning or other unique instructional format (please specify which format)? Why or why not? For assistance, see website:

6

http://www.fscj.edu/mydegree/Future-Students/Academics/Distance-Learning-and-Online-Programs.html

12. Background (answer the following questions): • Is this a state requirement? No • What is the requirement and why must we implement it? N/A • Has history shown students need this course/program for some reason? N/A • Will this meet some specific workforce, university transfer or student success need? N/A • Are there partners, grant requirements, faculty collaborations or other reasons leading to the development of this

course/program? N/A • Please add any additional information to provide background for this submission.

13. Rationale/need for the above action(s). • Is there a need for this course/program in our service district? This program is currently offered. • How will this impact student success for upper division instruction or job placement? The recommended changes to the courses are updates which will provide students with a more current skill set. • If the College already has a similar course/program, why are we developing this program/course and what are the

differences between the programs and courses? N/A • How many students and what businesses or transfer institutions will benefit? Changes will benefit students and businesses. The number is unknown. Does this course/program support a College goal or initiative? Yes. The updates to the courses in the S100 program support Strategic Goal 2 Enhance Rigorous and Relevant Opportunities, Strategic Goal 3 Retention and Completion, and Strategic Goal 4 Contribute to the Workforce and Economic Development of the College’s Strategic Plan Framework 2014-17. • Please add any additional information to provide rationale for this submission.

N/A

14. Others Programs Impacted: Programs or courses affected by this proposal: Identify other existing programs of study or courses that this proposal will affect, and explain how they will be affected. (Program title, program code, required or elective). None

15. Articulations: If there are existing internal or external (inter-institutional) articulation agreements that will be

impacted by this proposal request, please identify and contact as appropriate: N/A

Courses intended for transfer and External Upper division articulations (2+2): Contact Liberal Arts Department at 632-3170.

Internal articulations (PSAV to AS) and external articulations (Industry certification to AS): Contact Workforce

Development at 632-3363 to update agreement. Copies of active internal and external agreements can be found here - https://www.dropbox.com/sh/o39aqev4wqlbny8/AAC2KS5TnxuhIUBTDYfoxvGfa?dl=0

16. Financial Information: Special fees: A Special Fee Request form must be completed and sent to Finance, Attention:

Controller. http://www.fccj.org/campuses/mccs/business_services/financial/forms/pdf/special-fee-request.pdf Budget and Department must be filled in for all new programs and courses. Please contact the Director of Budget and Financial Planning at 632-3142 with any budget questions.

Budget number: 111530 Department: Career Education – Business Must be provided for all NEW programs or curriculum package will not go for recommendation.

17. Fiscal Notes: This response must include specific information on the financial impact to students and the institution. This section should be concise, unless there are special circumstances related to the course/program. Please answer the following questions. *If answer yes, explanation must be included. • Will there be unusual costs to students? No

http://www.fscj.edu/mydegree/Future-Students/Academics/Distance-Learning-and-Online-Programs.html

https://www.dropbox.com/sh/o39aqev4wqlbny8/AAC2KS5TnxuhIUBTDYfoxvGfa?dl=0

7

• Are faculty salaries to teach course/program higher or lower than standard rates? No • Will additional staff or faculty be required, and if so, what are the costs to the institution? No • Will the institution have to purchase additional equipment, supplies, software, and/or materials not currently

owned by the College? No • Are there grant or business partnerships that will provide funds to establish the course/program? No

• Will business partnerships cover the course/program costs? No

18. Evaluation: This response requests specific information on how you will assess the effectiveness of the course/program as it benefits students and the college. This section is also concise but should address the following: credit transfer course: review of student enrollment, completion and grades, as well as students ability to move to higher level courses if applicable; credit or non-credit workforce: review of student enrollment, completion, job placement, as well as business involvement in development, revision and evaluation of the course/program and student success; and adult education courses should include the same information as credit transfer courses but should also include job placement analysis.

This program will continue to be reviewed using current methods in place by the college, including monitoring enrollment, student progress, and graduation rates, as well as conducting surveys of students. Assessment data, goals, and plans for improvement for this program will be integrated into the annual program review and strategic planning.

19. Do you feel that this proposal will have any special impact on the recruitment and retention of disadvantaged students? If so, please explain. No

20. Answer the following (if appropriate). Earn credit how many times: N/A Writing Requirements course: Yes No Grading Method or any special instructions (if other than standard): N/A

According to APM 09-0304-Curriculum Approval Process. The curriculum package with appropriate attachments must be e-mailed to [email protected] when finalized. If you have any questions, please call 632-3292. The curriculum services office is located at Administrative Offices, 301K. Our fax number is 632-3043.

mailto:[email protected]

8

Form 2A, Page 1

FLORIDA STATE COLLEGE AT JACKSONVILLE

COLLEGE CREDIT COURSE OUTLINE

COURSE NUMBER: ACG 3024

COURSE TITLE: Accounting for Managers

PREREQUISITE(S): MAC 1105 or equivalent

COREQUISITE(S): None

STUDENT ADVISING NOTES: Junior Level Status

CREDIT HOURS: 3

CONTACT HOURS/WEEK: 3

CONTACT HOUR BREAKDOWN:

Lecture/Discussion: 3

Laboratory:

Other __________:

FACULTY WORKLOAD POINTS: 3

STANDARDIZED CLASS SIZE

ALLOCATION: 35

CATALOG COURSE DESCRIPTION:

This course addresses the use of accounting information by non-financial managers. Emphasis is placed

on the interpretation of accounting information and the language of financial accounting to participate

effectively in activities such as planning, investing, controlling, and managerial decision-making.

SUGGESTED TEXT(S): Accounting: What the Numbers Mean, 8th Edition, Marshall, McManus, &

Viele, McGraw-Hill, ISBN-13: 978-0-07-337941-8. , Latest Edition.

Horngren’s Financial & Managerial Accounting, Nobles, Mattison, and Matsumura, Pearson

Publishers, Latest Edition.

9

Form 2A, Page 2

SUGGESTED TEXT(S): Understanding Financial Statements, 9th Edition, Fraser & Ormiston Pearson,

ISBN-13: 978-0-13-608624-6

IMPLEMENTATION DATE: Fall Term, 2011 (20121) Proposal 2011-36

REVIEW OR MODIFICATION DATE: Fall Term, 2015 (20161)

10

Form 2A, Page 3

COURSE TOPICS CONTACT HOURS

PER TOPIC

I. Introduction to Financial Accounting 3

II. Financial Statements and External Reporting 21

A. Balance Sheet (18)

i. Current Assets (6)

ii. Property, Plant, and Equipment (3)

iii. Liabilities (6)

iv. Owners’ Equity (3)

B. Income Statement, Statement of Stockholders’ Equity

And Statement of Cash Flows (3)

A. Structure of the Annual Report (10K) (3)

B. Balance Sheet (12)

i. Current Assets (3)

ii. Property, Plant and Equipment (3)

iii. Liabilities (3)

iv. Owners’ Equity (3)

C. Income Statement and Statement of

Stockholders’ Equity (3)

D. Statement of Cash Flows (3)

III. Analysis of Financial Statements, Structure of Annual Report (10k) 3

IV. Corporate Governance, Internal Controls, Ethics, and Sarbanes Oxley Act 3

V. Double Entry System and financial transactions 3

VI. Introduction to Managerial Accounting 3

VII. Cost-Volume-Profit Analysis 3

VIII. Budgeting 3

IX. Costs Information for Decision Making 3

11

Florida State College At Jacksonville

Course Learning Outcomes & Assessment

NOTE: Use either the Tab key or mouse click to move from field to field. The box will expand to accommodate your entry.

Section 1

COURSE PREFIX AND NUMBER: ACG 3024 SEMESTER CREDIT HOURS (CC): 3 CONTACT HOURS (NCC):

COURSE TITLE: Accounting for Managers

Section 2

TYPE OF COURSE: (Click on the box to check all that apply)

AA Elective AS Required Professional Course College Prep

AS Professional Elective

AAS Required Professional Course Technical Certificate

Other BAS PSAV Apprenticeship

General Education: (For General Education courses, you must also complete Section 3 and Section 8)

Section 3 (If applicable)

INDICATE BELOW THE DISCIPLINE AREA FOR GENERAL EDUCATION COURSES:

Communications Social & Behavioral Sciences Mathematics

Natural Sciences Humanities

Section 4

INTELLECTUAL COMPETENCIES:

Reading Speaking Critical Analysis Quantitative Skills

Scientific Method of Inquiry

Writing Listening Information Literacy

Ethical Judgment

Working Collaboratively

Section 5

STATE GENERAL EDUCATION LEARNING OUTCOME AREA

Communication Critical Thinking

Scientific and Quantitative Reasoning

Information Literacy Global Sociocultural Responsibility

Section 6 LEARNING OUTCOMES

Type of Outcome: Gen. Ed, Program, Course

METHOD OF ASSESSMENT

2 Students will demonstrate an understanding of and be able to use the basic concepts of financial and managerial accounting

Course Discussions, assignments, exams

3 Students will demonstrate an understanding of and evaluate the ethical environment of accounting


4 Students will perform analysis of financial statements


5 Prepare financial statements Course Assignments

6

Students will describe and classify elements of financial reporting including, revenues, expenses, assets, liabilities and owners’ equity.

Course

Exams, assignments

12

Di Students will prepare a budget for a manufacturing entity.

Course Assignments

Section 7 Name of Person Completing This Form: Shawna Coram Date: 9/22/2014

13

Form 2A, Page 1



COURSE NUMBER: BUL 3130

COURSE TITLE: Business Law and Ethics

PREREQUISITE(S): None


STUDENT ADVISING NOTES: Junior-level Status

CREDIT HOURS: 3




Laboratory:

Other __________:


STANDARDIZED CLASS SIZE 35

ALLOCATION:

CATALOG COURSE DESCRIPTION: This course explores the nature of legal, ethical and societal

environments of business. Emphasis is placed on business’s social, legal, political and ethical

responsibilities to both external and internal groups in business. Topics include corporate social

responsibility, legal, political and ethical aspects of business, state and federal laws, contracts,

intellectual property, employment law, product liability, safety issues and environmental regulation.

This course is a study of legal, ethical and societal environments of business. Topics include, but are not

limited to, corporate social responsibility, legal, political and ethical aspects of business, state and

federal laws, contracts, intellectual property, employment law, product liability, safety issues, and

environmental regulation.

SUGGESTED TEXT(S): Managers and the Legal Environment: Strategies for

the 21st Century, Bagley & Savage, (Cengage Learning),

latest edition Latest Edition

14

IMPLEMENTATION DATE: Fall Term 2008 (20091) Proposal 2008-16

REVIEW OR MODIFICATION DATE: Spring Term, 2010 (20102) – (Proposal 2009-12)

Fall Term, 2015 (20161)

15

Form 2A, Page 2


PER TOPIC

I. Legal. Ethical, and Societal Environment of Business 5

A. Sources of Business Law and Business Ethics

B. Judicial System and Alternative Dispute Resolution

C. Ethical Decision Making

II. Nature of Constitutional and Government Regulation of Business 3

A. Constitutional Principles and Doctrines

B. Administrative Law—Sources and Procedures

III. Torts, Product Liability, and Business Crimes affecting 5

Supervision and Management of Business

A. Intentional and Unintentional Torts

B. Strict Liability and Product Liability

C. Criminal Law and Procedure

IV. Contracts and Uniform Commercial Code (UCC)-Sales 8

A. Contractual Creation, Performance, Breach and Remedies

B. UCC Sales Provisions and variations from General Contract Law

V. Application of Employment Law and Labor Law to Supervision and 8

Management of Business

A. Regulation of Management-Union Issues

B. Laws Regulating Human Resources Management including

Equal Employment Opportunity, Wage and Hour Issues, and

Employee Safety and Health

VI. Business Organizations 5

A. Advantages and Disadvantages of the different forms of

Business Organizations Including Formation, Management,

Duration, and Capitalization

B. Duties, Responsibilities and Standards of Managers, Officers

Directors, and Members of Business Organizations

VII. Special Issues 5

A. Consumer and Environmental Regulation

B. Intellectual Property

VIII. Application of Legal and Ethical Doctrines to Resolve 6

Supervision and Management Issues

16

I. Ethics and Constitutional Law 5

II. Judicial System, Alternative Dispute Resolution, and

Administrative Law 5

III. Environmental Law and Consumer Protection 5

IV. Torts, Product Liability, and Criminal Law 5

V. Contract and Agency Law 5

VI. Employment Law, Civil Rights, and Employment Discrimination 5

VII. Business Organization 5

VIII. Intellectual Property, International Law, and Transactions 5

IX. Application of Legal and Ethical Doctrines 5

17




Section 1

COURSE PREFIX AND NUMBER: BUL3130 SEMESTER CREDIT HOURS (CC): 3 CONTACT HOURS (NCC):

COURSE TITLE: Business Law and Ethics

Section 2











Section 4





Ethical Judgment


Section 5








2

Analyze law and its functions in society. Evaluate the interrelationship of ethics and law. Analyze the key principles of the international legal environment and its impact on business.

Course Discussions, Assignments, Case Studies, Presentations, or Exams

3

Compare the sources of law in the U.S., and how the U.S. legal system differs from other countries. Analyze the legal system and methods for resolving legal disputes through use of the courts or alternative dispute resolution.


4 Identify the major U.S. Constitutional doctrines, and explain how they


18

regulate commerce, and how they protect individual and business rights.

5

Analyze the nature of personal and business torts, including product liability, and evaluate the role that business management plays in minimizing liability.


6

Describe the nature of crimes affecting persons and businesses. Evaluate the role that business management plays in avoiding criminal liability.


8

Analyze the nature and classes of contracts, the elements of a valid contract, third person relationships, discharge, breach, and remedies of contracts. Identify the requirements for and nature of UCC Sales and Lease contracts, and distinguish the differences that e-Commerce creates in contract law.


9

Apply the various government regulations of employment and labor law to supervision and management issues. Evaluate the nature of government regulation of business, employment and labor law, and anti-discrimination claims in the workplace. Analyze consumer and environmental protection, and intellectual property.


Evaluate the advantages and disadvantages, legal rights, and obligations of the various forms of business organizations. Identify the duties, responsibilities, and rights of managers, officers, directors, and owners of the various forms of business organizations.


Demonstrate the ability to recognize the outcome of legal issues by determining the key facts and principles of law that will determine that outcome.


Section 7 Name of Person Completing This Form: Wayne Singletary, J.D. and Harvey Slentz, J. D. Date: 12/11/2014

19

Form 2A, Page 1



COURSE NUMBER: FIN 3400

COURSE TITLE: Financial Management




CREDIT HOURS: 3




Laboratory:

Other :



ALLOCATION: 35


This is an introductory course in managerial finance in which the students gain a clear, basic understanding of the

fundamentals of finance and its related decision-making. The course will cover all elements of organizational

finance from budget development to finance management, and from procurement to accounting and auditing. A key

component of the course will be the student’s preparation and presentation of an organizational budget.

The students will learn to apply their financial skills and decision-making ability to address financial issues in a

business environment. They will learn how financial markets influence their decisions and the role of financial

intermediaries in these markets. Emphasis will be placed on financial and capital budgeting, working capital

management, short and long term financing, valuation of the firm, and overall capital structure. The course will

require the student to apply the time value of money through the use of present and future value scenarios.

20

Form 2A, Page 2

SUGGESTED TEXT(S): Fundamentals of Corporate Finance

Berk, DeMarzo, & Harford, (Pearson) Latest Edition

Financial Management, Brooks, (Addison Wesley), Latest Edition

Foundations of Financial Management, Block, (McGraw-Hill), Latest Edition

IMPLEMENTATION DATE: Fall Term, 2008 (20091)

REVIEW OR MODIFICATION DATE: Spring Term, 2010 (20102) – 2009-12

Fall Term 2008 (20091) Proposal 2008-16

Spring Term, (20102) (Proposal 2009-12)

Fall Term, 2011 (20121) Proposal 2011-36

Spring Term, 2012 (20122) – (Proposal 2011-60)

Fall 2015 (20161)

21

Form 2A, Page 3


PER TOPIC

I. An Overview of Managerial Finance 9

A. Analysis of Financial Statements

B. The Financial Markets and the Investment Banking Process

II. The Time Value of Money 9

A. The Cost of Money and Interest Rates

B. Risk and Rates of Return

III. Project Cash Flows and Risk – The Cost of Capital 3

IV. Capital Structure and Budgeting 12

A. Working Capital Management

B. Managing Short-Term Assets

C .Managing Short-Term Liabilities

V. Financial Planning and Control 6

VI. Budget Project and presentation 6

I. Fundamental Finance Concepts 5

II. Time Value of Money 5

III. Interest Rates, Risk, and Return 5

IV. Valuation of Stocks and Bonds 5

V. Capital Budgeting 5

VI. Cost of Capital and Working Capital Management 5

VII. Evaluating Financial Performance and Raising Capital 5

VIII. Capital Structure, Dividend Policy, and International Finance 5

IX. Time Value of Money Project 5

22




Section 1

COURSE PREFIX AND NUMBER: FIN 3400 SEMESTER CREDIT HOURS (CC): 3 CONTACT HOURS (NCC):

COURSE TITLE: Financial Management

Section 2





Other BAS/BS PSAV Apprenticeship






Section 4





Ethical Judgment


Section 5








2 Understand and discuss the financial environment, markets, and concepts.

Course Discussions, assignments, quizzes, exams, or projects

3

Identify and understand ethical and social responsibility for publicly traded companies.


4 Identify and apply financial planning and capital budgeting.


5 Understand issues related to financial planning and evaluation performance.


6 Analyze and evaluate the financial statements of an organization.


23

Understand and apply concepts of time value of money.


Di

Identify and discuss international financial management differences.


Section 7 Name of Person Completing This Form: Mathew Keyes Date: 12/4/2014

24

Form 2A, Page 1



COURSE NUMBER: GEB 3213

COURSE TITLE: Business Writing

PREREQUISITE(S): None ENC1101 or ENC1101C with a grade of “C” or better


STUDENT ADVISING NOTES: Suggested Course: ENC1101 or ENC 1101C with a grade of “C”

or better, or Equivalent and Junior Level Status

CREDIT HOURS: 3




Laboratory:

Other __________:

FACULTY WORKLOAD POINTS: 3.0


ALLOCATION:

CATALOG COURSE DESCRIPTION: This course will focus on techniques to improve writing skills. The course will

use a workshop format that relies on writing assignments, discussions and classroom activities. An emphasis on

global business writing will be included.

This course is a study of the basics of business writing and introduces students to common formats, such as the

memo, letter, and report. The course will stress techniques to improve writing skills and will teach students how to

apply the American Psychological Association (APA) style in writing. Other topics covered include, but are not

limited to, appropriate strategies for internal and external communication situations, audience analysis, and

communication through technology.

SUGGESTED TEXT(S): Contemporary Business Communication;, Newman Ober,

Scott, (Cengage Learning), Latest Edition

Publication Manual of APA Publication Manual;, American Psychological Association, Latest Edition

The Elements of Style, Strunk, W. Jr. and White, E.B.; The Elements of Style, Allyn & Bacon, Inc., Latest Edition

Current E. Longman

Form 2A, Page 2

25


REVIEW OR MODIFICATION DATE: Fall Term 2008 (20091) Proposal 2008-16

Spring Term, 2009 (20102) (Proposal 2009-12)

Fall Term, 2010 (20111) – Per SCNS (was GEB 3212)

Fall Term, 2014 (20151) – Proposal 2014-25

Fall Term 2015 (20161)

26

Form 2A, Page 3


PER TOPIC

I. Introduction to Business Writing 3

A. Overview of business writing

B. Global perspective

C. Ethical business communication

D. Cultural differences

II. Language Arts Basics 6

A. Parts of speech

B. Punctuation

C. Spelling

D. Grammar

E. Mechanics

F. Word usage

G. Bibliography

III. The Writing Process 9

A. Five step writing process

B. Research

C. Editing ,proofreading, revising and critiquing

D. Citation

E. Plagiarism

IV. Use of Technology 6

A. Microsoft Office Suite

B. E-mail communication

C. Text messaging

D. Podcasts

E. Blogging

F. Formatting documents

G. Templates, auto correction, endnotes, footnotes, wizards

V. Practical Writing Applications 18

A. Memos and E-Memos (3)

B. Business letters (2)

C. Proposals (3)

D. Flow and organizational Charts (2)

E. E-mail (1)

F. Meeting agenda and minutes (2)

G. Business reports with charts (5)

27

Form 2A, Page 4


PER TOPIC

VI. E-Portfolio Presentations 3

I. Understanding Business Communications 5

II. Team and Interpersonal Communication Skills 5

III. The Writing Process 5

IV. Revising Your Writing 5

V. Neutral and Positive Messages 5

VI. Persuasive and Bad News Messages 5

VII. Planning and Writing the Report 5

VIII. Oral Presentations and Employment Communication 5

IX. APA Writing Style 5

28




Section 1

COURSE PREFIX AND NUMBER: GEB 3213 SEMESTER CREDIT HOURS (CC): 3 CONTACT HOURS (NCC):

COURSE TITLE: Business Writing

Section 2











Section 4





Ethical Judgment


Section 5








2

Draft a research report that effectively communicates its purpose to its audience through APA format, organization, development, and style.

Course

Assignment

3

Determine how the various forms of business communication affects business outcomes.


4

Understand and discuss the importance of communication processes and skills, critical thinking, and ethics in an increasingly digital workplace.

Course

Discussions, assignments, quizzes, exams, or projects

29

5

Identify and develop appropriate materials for the employment search process.


6

Demonstrate proficiency in grammar, punctuation, capitalization, and word use.


Di

Draft business documents, including visual aids, that are grammatically correct and in the appropriate business style.

Course Assignment

Section 7 Name of Person Completing This Form: Stephen Brown, Dr. David Fish Date: 12/4/2014

30

Form 2A, Page 1



COURSE NUMBER: GEB 4891

COURSE TITLE: Strategic Management and Decision Making



STUDENT ADVISING NOTES: Junior Level Status or Above




Laboratory:

Other __________:



ALLOCATION:


This course is a study of emphasizes strategic planning and strategy implementation in an organization. Students

will learn how to perform internal and external audits, identify problems, and formulate goals and objectives,.

Students will develop action plans, and evaluate the effectiveness of the outcome, and explore strategies for

competing in international markets. of the plan. Case studies are used to promote decision making abilities.

SUGGESTED TEXT(S): Essentials of Strategic Management: The Quest for

Competitive Advantage, Gamble & Thompson,

(McGraw-Hill), Latest Edition

IMPLEMENTATION DATE: Spring Term, 2007 (20072)


Spring Term 2015 (20161)

31

Form 2A, Page 2


PER TOPIC

The content if this course is based on current Case studies. Each case study can take

up to several class periods to discuss. The instructor will have the decision on how

long to stay on one case study.

45 hrs.

At the successful completion of this course, the student will be able to:

1. address a specific community need and define this need in terms of public trust and responsibility

of an organization.

2. engage internal/external stakeholders

3. research historical data on a problem

4. evaluate progress towards goals

5. identify champions/stakeholders.

6. identify funding sources

7. analyze an organization’s external and internal environments

8. develop a strategic plan and strategy implementation process for a business organization

9. evaluate complex situations, identify key issues, make a decision concerning the issues, and defend

each decision that is made.

10. evaluate the development and implementation of a comprehensive strategic plan for an organization

through the use of cases

11. integrate concepts from other management course.

I. Strategy and Quest for Competitive Advantage 5

II. Leadership and the Strategic Management Process 5

III. Evaluating a Company’s External Environment 5

IV. Internal Situation Analysis 5

V. The Five Generic Competitive Strategies 5

VI. Strategies for Competing in International Markets 5

VII. Strategies for Multibusiness Corporations 5

VIII. Ethical Business Strategies, Corporate Social Responsibility,

and Environmental Sustainability 5

IX. Company Analysis and Strategic Plan 5

32




Section 1

COURSE PREFIX AND NUMBER: GEB 4891 SEMESTER CREDIT HOURS (CC): 3 CONTACT HOURS (NCC):

COURSE TITLE: Strategic Management and Decision Making

Section 2











Section 4





Ethical Judgment


Section 5








2

Address a specific community need and define this need in terms of the public trust and responsibility of an organization.

Course

Discussions, assignments, quizzes, exams, or projects

3 Research historical data on a management problem.


4 Evaluate progress towards management goals.


5 Identify stakeholders/champions and funding sources.


6 Analyze an organization’s external and internal environments.


33

Di

Develop a strategic plan and strategy implementation process for a business organization.

Course Assignment

Evaluate development and implementation of a comprehensive strategic plan for an organization.

Course Case study

Section 7 Name of Person Completing This Form: Jose Lepervanche Date: 12/4/2014

34

Form 2A, Page 1



COURSE NUMBER: ISM 4011

COURSE TITLE: Introduction to Management Information Systems



STUDENT ADVISING NOTES: Senior Level Status

CREDIT HOURS: 3




Laboratory:

Other __________:

FACULTY WORKLOAD POINTS: 3.0


ALLOCATION:

CATALOG COURSE DESCRIPTION: This course provides an introduction to the use of information technology in

the business environment. The language, concepts, structures and processes involved in the management of

information systems will be discussed. The course will have an applications component where software will be used

to support managerial decision making.

SUGGESTED TEXT(S): Essentials of Management Information Systems, Laudon, K.C.

& Laudon J.P., Essentials of Management Information Systms, Current Ed., Prentice Hall, Latest Edition


Fall Term 2015 (20161)

REVIEW OR MODIFICATION DATE:

Form 2A, Page 2


PER TOPIC

35

I. Introduction to Information Systems in Business 6

A. Types of MIS

B. Components of a business and their information needs

C. Decision-making and MIS

II. Information Technology Infrastructure 15

A. Computer Hardware

B. Computer Software

C. Personal productivity software

D. Database systems

E. Networks and telecommunication

F. Security issues in MIS

G. Mobile Systems

H. Global Information Infrastructure

III. Information Systems Applications 12

A. Supply Chain Management Systems

B. Customer Relationship Management Systems

C. Electronic Commerce Systems

D. Decision-support Systems

E. Knowledge Management

IV. Building and Managing Information Systems 12

A. Modeling and designing systems

B. Project Management

C. Ethical and Social Issues related to MIS

D. Moral Dimensions of Information Systems

36




Section 1

COURSE PREFIX AND NUMBER: ISM 4011 SEMESTER CREDIT HOURS (CC): 3 CONTACT HOURS (NCC):

COURSE TITLE: Introduction to Management Information Systems

Section 2











Section 4





Ethical Judgment


Section 5








2 Define MIS, its components, and uses. Course Discussions, assignments, quizzes, exams, case studies, or projects

3 Describe how MIS supports the major business functions.

Course Discussions, assignments, quizzes, exams, case studies, or projects

4

Identify the major computer hardware, data storage, input, and output technologies used in business.


5 Identify the major types of business computer software.


6

Explain the principal tools and technologies for accessing information from databases.


37

Di

Explain the principal components of telecom networks and key networking technologies.


Identify threats to MIS and tools and techniques for protecting against these.


Explain how supply chain MIS coordinates with planning, production, and logistics with suppliers.


Understand MIS issues with regard to e-commerce.


Understand how MIS supports decision making.


Use MIS project management software. Course Discussions, assignments, quizzes, exams, case studies, or projects

Understand ethical, social and political issues raised by information systems.


Section 7 Name of Person Completing This Form: Gavin Blackmer Date: 12/4/2014

38

Form 2A, Page 1



COURSE NUMBER: LDR 4332

COURSE TITLE: Management and Leadership Development



CREDIT HOURS: 3




Laboratory:

Other ____________:



ALLOCATION: 35

CATALOG COURSE DESCRIPTION: This course examines individual skills necessary to become a successful

supervisor, manager, or leader. Emphasis is placed on identifying work behaviors aligned with relating to people,

thinking styles, and emotional intelligence that are necessary to become successful in any organization. Career

development, cultural fit and interpersonal savvy will be emphasized. Contemporary literature, case studies and

work styles assessment will be used to support learning.

This course incorporates leadership skill development in relation to the core aspects of management practice.

Students will develop a solid leadership foundation while focusing on the demands and opportunities in a variety of

organizational settings. Other topics include, but are not limited to, leadership theories, skill development,

personality types, emotional intelligence, networking, and team building.

SUGGESTED TEXT(S): Occupational Personality Questionnaire (OPQ32)

Practicing Leadership: Principles and Applications,

Shriberg and Shriberg, Wiley Publications, Latest Editon.

IMPLEMENTATION DATE: Fall Term, 2011 (20121)


39

Form 2A, Page 2


PER TOPIC__

I. What is Management and Leadership Development? 3

A. Differences

B. Similarities

II. Characteristics of Successful Leaders and their impact 4

On Organizational Culture Leadership Styles – What are the Types?

A. Formal Democratic / Participative

B. Informal Servant

C. Transactional

D. Transformational

E. Autocratic

III. The Power of Personality The Role of Personality and Emotional

Intelligence in Leadership 12

A. Assessment

B. Management Model

C. Emotional Intelligence

F. Development Plan

G. Continuous Improvement

IV. Networking and Building Relationships 4

A. Mentoring/protégé relationships Mentorship

B. Peer Relationships/Peer Mentoring Peer Coaching

C. Developing Team Members

V. Skill Development 12

A. Accountability

B. Prioritization

C. Emotional Intelligence

D. Relationships

E. Critical Thinking

F. Cultural Competence and Diversity

G. Self-Confidence

H. Interpersonal Sensitivity

I. Decision Making

J. Creativity and Innovation

K. Leadership Communication

VI. Leading and Managing in a Global Environment

Leadership in a Global, Multicultural, and Virtual Society 4

40

A. Virtual Leadership

B. Experiential Learning Multicultural Leadership

VII. Application of Current Trends/Case Studies

Development Plans 6

A. Team

B. Individual

C. Continuous Improvement

41




Section 1

COURSE PREFIX AND NUMBER: LDR 4332 SEMESTER CREDIT HOURS (CC): 3 CONTACT HOURS (NCC):

COURSE TITLE: Management and Leadership Development

Section 2











Section 4





Ethical Judgment


Section 5








2 Identify and discuss the basic principles of effective leadership.

Course Discussions, quizzes, assignments, or project

3 Analyze the skills to be an effective leader in a global economy.


4 Identify and explain personal leadership strengths and weaknesses to include in a leadership development plan.


5 Explore and evaluate personality traits and emotional intelligence as they relate to leadership.


6 Differentiate and analyze the skills to lead effectively in a global environment.


Di Identify and explain skills and techniques for effective virtual leadership.


42

Section 7 Name of Person Completing This Form: Dr. Laura M. Perry Date: 10/18/2014

43

Form 2A, Page 1



COURSE NUMBER: MAN 3240

COURSE TITLE: Organizational Behavior




CREDIT HOURS: 3




Laboratory:

Other __________:


STANDARDIZED CLASS SIZE ALLOCATION: 35

CATALOG COURSE DESCRIPTION: This course is a study of individual and group behavior in organizations.

Students will develop an understanding of how organizations can be managed more effectively. Course content

includes motivation, group dynamics, conflict resolution, goal setting and development. Prerequisite: junior-level

status.

This course provides students with an overview of the concepts of individual, group, and organizational behavior so

they may envision how they will fit into organizations and be successful in leadership roles. Students will develop

an understanding of the foundations of Organizational Behavior through the self-discovery of their own

personalities, preferences, abilities, and learning styles. Students will apply skills such as motivation, goal setting,

and decision making processes to work scenarios/situations with an emphasis on understanding how personality,

values, and attitude impact the culture and productivity of an organization.

SUGGESTED TEXT(S): Organizational Behavior, Kinicki, (McGraw-Hill) Latest Edition



Fall Term, 2015 (20161)

Form 2A, Page 2


44

PER TOPIC

I. Introduction to Organizational Behavior 2

II. Individuals in the Organization 15

A. Individual Differences

B. Personality, Values and Emotions

C. Stress

D. Perception

E. Abilities

F. Motivation

G. Learning and Decision-making

III. Groups in the Organization 15

A. Foundations of Groups and Teams

B. Communication

C. Power and Politics

D. Conflict and Negotiation

E. Leadership

IV. Organizational Processes 7

A. Organizational Structure

B. Organizational Culture

C. Organizational Change and Development

V. Organizational Application of Management Theories 6

A. Case Studies

B. Project

I. Organizational Behavior and Culture 5

II. Managing Individuals 5

III. Organizational Change 5

IV. Motivation 5

V. Groups and Teams 5

VI. Conflict Management 5

VII. Leadership 5

VIII. Personality Inventory 5

IX. Organizational Application of Management Theories 5

45




Section 1

COURSE PREFIX AND NUMBER: MAN 3240 SEMESTER CREDIT HOURS (CC): 3 CONTACT HOURS (NCC):

COURSE TITLE: Organizational Behavior

Section 2











Section 4





Ethical Judgment


Section 5








2 Identify and analyze organizational behavior foundations.

Course Discussions, assignments, projects, or exams

3 Identify individual differences. Course Discussions, assignments, projects, or exams

4 Identify and understand the dynamics of stress management.


5 Demonstrate knowledge of motivating employees.


6 Understand decision-making processes. Course Discussions, assignments, projects, or exams

8 Recognize types of power and politics. Course Discussions, assignments, projects, or exams

9 Examine communication dynamics. Course Discussions, assignments, projects, or exams

46

Identify leadership dynamics. Course Discussions, assignments, projects, or exams

Interpret organizational structure, culture, and change.


Analyze organizational application of management theories.


Section 7 Name of Person Completing This Form: __Chris Goodell_______________ Date: ___12/3/14_____

47

Form 2A, Page 1




COURSE TITLE: Management Theory and Practices




CREDIT HOURS: 3




Laboratory:

Other __________:



CATALOG COURSE DESCRIPTION: This course examines management theory, relevant applications and cases,

self-management, teamwork, global awareness and communication for the development of management

competencies.

This course is a study of basic concepts and theories of management. The functional roles and processes for

planning, leading, organizing, and controlling are emphasized. Other topics covered include, but are not limited to,

team development, leadership, strategic development, decision making, ethics, diversity, and globalization.

GGESTED TEXT(S):

SUGGESTED TEXT(S): Principles of Management, by Charles W. Hill and

Steven McShane, McGraw-Hill, latest edition

Essentials of Contemporary Management, Jones and

George, McGraw Hill, Latest Edition.



Fall Term, 2015 (20161)

48

Form 2A, Page 2


PER TOPIC

I. The Environment of Management 3

A. Foundations of Management

B. External and Internal Environment

C. Managing in the Global Environment

D. Stakeholders, Ethics and Social Responsibility

II. Planning and Strategizing 9

A. Planning and Decision-making

B. Strategy

C. Operations and Information Management

III. Organizing 9

A. Fundamentals of Organizing

B. Organizational Structure and Design

C. Organizational Culture

IV. Leading 9

A. Staffing

B. Motivating and Rewarding Employees

C. Leadership

D. Communication

E. Groups and Teams

V. Controlling and Change 9

A. Control Systems

B. Managing Change

VI. Organizational Application of Management Theories 6

A. Case Studies

B. Project

I. Environment of Management 5

II. Planning, Decision Making, and Strategy 5

III. Global Environment and the Role of Communication in the

Management Process 5

IV. Impact of Organizational Structure 5

49

V. Leadership and Motivation 5

VI. Human Resource Management 5

VII. Operations Management 5

VIII. Managing Teams and Groups 5

IX. Application of Management Theories 5

50




Section 1


COURSE TITLE: Management Theory and Practices

Section 2











Section 4





Ethical Judgment


Section 5








2 Describe and discuss the element of effective management.


3

Identify environmental issues that impact management and develop strategies to adapt to these environments.


4

Identify and explain issues involved in managing a diverse workforce and conduct necessary research to address these issues.


5 Discuss and apply the planning, organizing, and control processes.


51

6

Identify and discuss various theories related to the development of leadership skills, motivation techniques, teamwork, and effective communication.


8 Identify and understand ethical and social responsibility issues.


9 Understand issues related to organizational control.


Identify and apply management theories to organizations.


Section 7 Name of Person Completing This Form: __Dr. James Cash_______________ Date: ___10/3/14_____

52

Form 2A, Page 1




COURSE TITLE: Leadership and Group Dynamics

PREREQUISITE (S) None


STUDENT ADVISING NOTES: Junior Level Status or Above




Laboratory:

Other __________:



ALLOCATION:


This is an applied leadership course with focus on case studies, projects and group interactions; includes

theoretical background on group dynamics, small group behavior and motivation, power, types of groups, verbal and

non-verbal communications skills and teambuilding. Emphasis will be placed on sociological and psychological

dimensions of inter-group relations, including analysis and problem solving through simulations, cases and similar

activities.

This course is a study of leadership in relation to group dynamics and team building. Students will learn strategies,

tools, and techniques necessary for leadership success in the team environment. Other topics covered include, but

are not limited to, leadership theories, decision making, ethics, and change management.

REQUIRED TEXT(S): Leadership: Enhancing the Lessons of Experience

Hughes, Ginnett & Curphy, McGraw-Hill, Latest Edition

IMPLEMENTATION DATE: Spring Term, 2007 (20072)

REVIEW OR MODIFICATION DATE: Spring Term, 2010 (20102) - (Proposal 2009-12)

Spring Term, 2011 (20112) – Outline Review

Fall Term, 2015 (2016)

53

Form2A, Page 2


PER TOPIC

I. What is Leadership? 3

A. What is Leadership?

B. Characteristics of Good Leaders

C. Leadership Examples

D. Required Skills for effective Leadership

II. Developing Leadership 6

A. Myths- Are Leaders made or Born?

B. Ways to Develop

C. Develop through Education and Experience

D. Self Development

E. Coaching and Mentoring

III. Teams and Leadership 9

A. What is a team

B. Using team Charters

C. Types of Teams

D. Leading Virtual teams

E. Managing conflict in teams

IV. Leadership Effectiveness 3

A. Ways to measure effectiveness

B. Effective actions and behaviors

C. Creating and implementing a vision

D. Power and influence

E. Derailing behaviors

V. Skills of Leadership 9

A. For first time/new leaders

B. Communication

C. Motivating

D. Delegating

E. Managing Performance

F. Creating Trust

G. Stress Management

H. Relationships

54

I. Problem Solving

Change Management

VI. Leadership and Values 6

A. Examples of values

B. Identify your own values

C. Ethics and Leadership

Form2A, Page 2

COURSE TOPICS (Continued) CONTACT HOURS

PER TOPIC

VII. Leadership Styles 9

A. Creating your own Credo and Style

B. Personality and style

C. Leadership Theories

D. Leadership and Diversity

Total 45

I. Define leadership 5

A. Leadership Development

II. Developing Leadership Skills 5

A. Power and Influence

III. Leadership and Ethics 5

A. Values

IV. Leadership Behavior, Personal Credibility 5

A. Influence

V. Motivation, Satisfaction and Performance 5

A. Group and Team Leadership

VI. Skills for Developing Others 5

A. Situational

VII. Contingency Theories on Leadership 5

A. Change Management

VIII. The Dark Side of Leadership 5

A. Optimization of Leadership as Situations Change

IV. Application of Leadership Theories 5

A. Portfolio Project

55




Section 1


COURSE TITLE: Leadership and Group Dynamics

Section 2











Section 4





Ethical Judgment


Section 5








2 Explain the leadership process. Course Discussions, assignments, projects, or exams

3

Apply analytical, critical thinking, and problem solving skills using case studies and activities.


4

Apply various analytical, critical thinking, and problem solving skills that are needed for working in group settings and leading groups.


5

Examine the key aspects and characteristics of each of the primary leadership theories.


56

6

Distinguish the leadership skills necessary for application of leadership theory.


8

Discuss how proper problem solving and conflict management can facilitate future success in decision making.


9

Discuss the role of leadership style in shaping an organization’s capacity to fulfill its mission and vision.


Demonstrate the importance of team building as a means of influencing stakeholders.


Section 7 Name of Person Completing This Form: __Dr. James Cash_______________ Date: ___10/3/14_____

57

Form 2A, Page 1




COURSE TITLE: Customer Relations for Managers




CREDIT HOURS: 3




Laboratory:

Other:



ALLOCATION: 30

CATALOG COURSE DESCRIPTION: This course focuses on relationship building for all customers of an

organization. The impact of culture and diversity on business relationships, successful negotiation strategies, and

promotion of the organization through media relations are discussed.

This course is a study of customer relations, which is key to understanding customer motivation. Topics covered

include, but are not limited to, building and maintaining relationships, communication skills, and developing a service

culture.

SUGGESTED TEXT(S): Customer Service Skills for Success, 4th Edition, Robert W.

Lucas

Customer Service Skills for Success, Lucas, McGraw-Hill,

Latest Edition.



58

Form 2A, Page 2


PER TOPIC

I. The Customer Service Profession 6

A. Societal Factors Affecting Customer Service

B. Shifts in Consumer Behavior

C. Customer Service Environment

II. Developing a Service Culture 9 6

A. Defining and Establishing a Service Strategy

B. Customer-Friendly Systems

C. Defining Customer Wants

D. Strategies for Promoting a Positive Service Culture

III. Verbal Communication Skills 9 12

A. The Importance of Effective Communication

B. Ensuring Two-Way Communication (interpersonal communication)

C. Communicating Positively

D. Communicating through the Media Verbal Communication Skills

E. Nonverbal Communication Skills

F. Listening to the Customer

IV. Nonverbal Communication Skills 9

A. Nonverbal Behavior

B. The Role of Gender in Nonverbal Behavior

C. Cultural Impact on Nonverbal Behavior

D. Strategies to Improve Nonverbal Behavior

IV. Building and Maintaining Relationships 9 21

A. Customer Service, Service Breakdowns and Recovery

B. Customer Service in a Diverse World

C. Customer Negotiation Skills

D. Building Customer Loyalty and Stronger Relationships

E. Role of Technology

F. Behavioral Styles and Tendencies

VI. Case Project 3

59




Section 1


COURSE TITLE: Customer Relations for Managers

Section 2











Section 4





Ethical Judgment


Section 5








2 Demonstrate an understanding of the customer service profession.

Course Discussions, assignments, exams, or projects

3

Identify and understand the internal and external demands on business for cultural and ethnic diversity in building the customer relationship.


4

Explain the importance of effective communications in a customer service environment.


5

Identify strategies for dealing with and preventing customer service breakdowns.


60

6 Describe how customer service is facilitated through technology.


8

Discuss strategies to enhance customer satisfaction and build customer relationships.


Section 7 Name of Person Completing This Form: Shawna Coram Date: 9/22/2014

61

Form 2A, Page 1




COURSE TITLE: Human Resource Management

PREREQUISITE(S): MAN 2021 or MAN 2125


CREDIT HOURS: 3




Laboratory:

Other __________:




This course is a study of the functions of human resource management including job design, recruitment, selection,

benefits and compensation, performance evaluation, reward systems, development of employees and formulation of

human resource procedures. The strategic role of human resources and current issues will be discussed.

This course is a study of the fundamentals of human resource management, which includes human resource

planning, laws and regulations, recruiting and selection, analyzing work and job design, training and development,

measuring employee performance, employee relations, compensation and benefits and an overview of unionism.

Current issues affecting the human resource management environment will also be discussed.

SUGGESTED TEXT(S): Fundamentals of Human Resource Management, by Raymond

Noe, John R. Hollenbeck and Barry Gerhart, McGraw-Hill, latest edition Latest Edition.


REVIEW OR MODIFICATION DATE: Fall Term, 2009 (20101) – (Proposal 2009-16)



Fall Term, 2015 (20161)

62

Form 2A, Page 2


PER TOPIC

I. Human Resources Management Foundations Environment 8 10

A. Introduction to Human Resources Management

B. Equal Employment Opportunity Trends in Human Resource Management

C. Job Analysis and Design Equal Employment Opportunity

D. Safe Workplace

E. Analyzing Work and Designing Jobs

II. Recruitment and Selection 10 8

A. Personnel Human Resource Planning and Recruitment

B. Testing Applicants and Employees Selecting Employees and Placing Them in Jobs

C. Interviewing and Selecting Training Employees

III. Performance Appraisal, Training and Development 8

A. Performance Management and Appraisal

B. Training and Development Developing Employees

C. Career Management

IV. Compensation and Benefits 8

A. Establishing a Pay Structure

B. Pay for Performance and Financial Incentives

C. Providing Employee Benefits

V. Additional Issues 5

A. Collective Bargaining and Labor Relations

B. Employee Safety and Health

CB. Global Management of Human Resources

C. Creating and Maintaining High Performance Operations

VI. Organizational Application of Management Theories 6

A. Case Studies

B. Projects

63




Section 1

COURSE PREFIX AND NUMBER: MAN4301 SEMESTER CREDIT HOURS (CC): 3 CONTACT HOURS (NCC):

COURSE TITLE: Human Resources Management

Section 2



AS Professional

Elective AAS Required Professional Course Technical Certificate


General Education: (For General Education courses, you must also complete Section 3 and Section

8)

Section 3 (If applicable) INDICATE BELOW THE DISCIPLINE AREA FOR GENERAL EDUCATION COURSES:



Section 4


Reading Speaking Critical Analysis Quantitative

Skills

Scientific Method of

Inquiry

Writing Listening Information

Literacy

Ethical

Judgment Working Collaboratively

Section 5


Communication Critical

Thinking Scientific and Quantitative Reasoning

Information

Literacy Global Sociocultural Responsibility




2 Understand Define and apply foundations of human resources management

Course Assessments through tests, presentations or projects Discussion boards, exams, presentations, projects, case studies or assignments.

3 Identify and understand recruitment and selection issues


4 Define and Uunderstand issues related to the performance appraisal


64

Identify various approaches to training and development


Section 6 (Continued) LEARNING OUTCOMES



Analyze and Uunderstand compensation and benefits issues


Develop an Uunderstanding basics of the collective bargaining and labor relations process


6 Understand Analyze and apply employee safety and health issues


7

Understand organizational application of Apply management theories to organizational issues and situations.

Course Assessments through case studies or projects Discussion boards, exams, presentations, projects, case studies or assignments.

Section 7 Name of Person Completing This Form: Barbara Hunter Annette Barrineau Date: 8/8/2011 9/29/14

65

Form 2A, Page 1




COURSE TITLE: Operational Decision Making

PREREQUISITE(S): STA 2023 or QMB 2100


STUDENT ADVISING NOTES: Senior-level status

CREDIT HOURS: 3




Laboratory:

Other __________:



ALLOCATION: 35


This course focuses on operational decision-making management techniques to improve the processes and

productivity in organizations. Discussion of quality and outcomes, efficiency, forecasting, work-flow processes,

inventory control, design of goods and services, waiting lines, and critical path. Managing a project from beginning

to end, including how to identify needs, and define, assign, and track items, is addressed.

This course is a study of operational decision-making techniques to improve the processes and productivity in

organizations. Topics will include, but are not limited to, quality and outcomes, efficiency, forecasting, work-flow

processes, inventory control, design of goods and services, waiting lines, critical path, and managing a project.

SUGGESTED TEXT(S): Jacobs, R.F. and Chase, R. B., Operations and Supply

Management: The Core, Current Ed. McGraw-Hill,

Operations and Supply Management: The Core, Jabos and

Chase, McGraw-Hill, Latest Edition.

Operations Management, Heizer and Bender, Pearson, Latest

66

Edition.


REVIEW OR MODIFICATION DATE: Fall Term, 2009 (20101) Proposal 2009-16

Fall Term, 2015 (20161)

Form 2A, Page 2


PER TOPIC

I. Introduction to Operations and Supply Management 9

A. Operations and Supply Strategy

B. Project Management techniques

C. Critical Path Method

II. Operations Processes 12

A. Capacity Planning Concepts

B. Learning Curves

C. Break-even Analysis

D. Waiting Line models

E. Introduction to Statistical Quality Control

III. Supply Chains 12

A. Sourcing opportunities and decisions

B. Logistics-related decision making

C. Lean manufacturing

IV. Inventory and Material Management 12

A. Demand management and demand forecasting

B. Time series analysis techniques

C. Production Planning

D. Inventory Control systems and models

E. Material Requirements planning

I. Operations and Productivity 4

II. Strategy 4

III. Project Management 4

IV. Forecasting 4

V. Managing Quality 4

67

VI. Design of Goods and Services 4

VII. Location, Layout, Process Strategies 4

VIII. Supply Chain Management 4

IX. Inventory Management 4

X. Materials Requirement Planning 2

XI. Scheduling and Production Planning 2

XII. Lean Operations 3

XIII. Decision Making Tools 2

68




Section 1


COURSE TITLE: Operational Decision Making

Section 2











Section 4





Ethical Judgment


Section 5








2

Discuss and analyze how operations and supply strategy relate to business process and success.


3 Determine the critical path for a project. Course Discussions, assignments, projects, or exams

4 Apply decision trees to analyze alternatives.


5 Develop and interpret break-even analyses.


6 Apply waiting line (queuing) analysis to model common waiting line situations.


8 Explain issues related to sourcing decisions.


69

9 Explain issues related to locating business facilities.


Discuss and apply “just in time” concepts.


Assess different models to estimate demand.


Demonstrate use of Gantt charts. Course Discussions, assignments, projects, or exams

Section 7 Name of Person Completing This Form: __Dr. Justin Bateh Date: ___10/3/14_____

70

Form 2A, Page 1




COURSE TITLE: Capstone Project in Supervision and Management



STUDENT ADVISING NOTES: Must Be Taken in Final Term. Department Permission

Required

CREDIT HOURS: 3




Laboratory:

Other __________:



ALLOCATION:


This course focuses on the integration of knowledge, skills and abilities learned in the program through a capstone

project.

SUGGESTED TEXT(S): No text required

Globus Simulation

IMPLEMENTATION DATE: Fall 2008 (20091) Proposal 2008-16

71


72

Form 2A, Page 2


PER TOPIC

I. Introduction and Overview 2

II. Capstone Project

a. Team Formation and Assignment 2

b. Article Discussions 4

c. Capstone Simulation/Case Situational Analysis 6

d. Capstone Simulation/Case Strategic Plan 7

e. Capstone Simulation/Case Fiscal Analysis 8

f. Capstone Simulation/Case Decision Making 10

III. Presentation 6

I. Capstone Project 20

a. Situation Analysis 5

b. Fiscal Analysis 5

c. Decision Making 5

d. Presentation 5

II. Article Discussions 20

a. Change Management

b. Strategic Planning

c. Human Resources

d. Leadership

e. Sustainability

f. Customer Service

g. Communication

h. Operations Management

i. Ethics

j. Budgeting

k. Project Management

l. Global Business

m. Career Development

n. Others

III. Research Paper 5

73




Section 1

COURSE PREFIX AND NUMBER: MAN 4900

SEMESTER CREDIT HOURS (CC): 3

CONTACT HOURS (NCC):


Section 2











Section 4





Ethical Judgment


Section 5





Section 6

LEARNING OUTCOMES

Type of

Outcome:

Gen. Ed,

Program,

Course


2

Apply various analytical, critical thinking, and problem

solving skills needed for working in various group

settings.

Course Case study, assignments or project

74

3 Apply analytical, critical thinking, and problem solving

skills to management-related issues and problems. Course Case study, assignments or project

4 Explain the importance of ethical guidelines and

behaviors within the organization. Course Case study, assignments or project

5

Demonstrate the ability to make complex and difficult

decisions by utilizing strategic planning, fiscal analysis,

and project management skills.

Course Case study, assignments or project

6 Work collaboratively to successfully complete a project. Course Project

Section 7

Name of Person Completing This Form: Justin Bateh Date: 9/29/2014

75




Section 1



Section 2



AS Professional Elective AAS Required Professional Course Technical Certificate

X Other BAS PSAV Apprenticeship






Section 4


X Reading X Speaking X Critical Analysis X Quantitative Skills


X Writing X Listening X Information Literacy

X Ethical Judgment

X Working Collaboratively

Section 5

LEARNING OUTCOMES METHOD OF ASSESSMENT

1

Apply various analytical, critical thinking and

problem solving skills that are needed for working

in various group settings

Case study, assignments or project

2 Apply analytical, critical thinking and problem

solving skills to management-related issues Case study, assignments or project

3 Apply information technology solutions to

management-related problems Case study, assignments or project

4

Demonstrate an understanding of the importance of

ethical guidelines and behaviors within the

organization


5 Demonstrate the written and oral communication

skills and the interpersonal skills Case study, assignments or project

6

Demonstrate the ability to make complex and

difficult decisions by utilizing strategic planning,

fiscal analysis and project management skills


7

Demonstrate teamwork through working

collaboratively to successfully complete a project.


Section 6 Name of Person Completing This Form: Betsy Davis Date: March 6, 2008

76

Form 2A, Page 1




COURSE TITLE: Selected Topics in Management



STUDENT ADVISING NOTES: Senior Level Status

CREDIT HOURS: 3




Laboratory:

Other __________:



ALLOCATION: 35


This course explores current topics, issues, and trends pertinent to supervisors and managers. Prerequisite: senior-

level status.

SUGGESTED TEXT(S): Varies with topic selected

Selected Topics in Management, Flatworld Knowledge

adapted for FSCJ.


REVIEW OR MODIFICATION DATE: Fall Term, 2011 (20121) Proposed 2010-17

Fall Term, 2015 (20161)

77

Form 2A, Page 2


PER TOPIC

I. Introduction and Orientation 2

A. Purpose of Course

B. Syllabus Review

II. Course Content 33

May include but not limited to:

A. Concepts 1-33

B. Applications 1-33

C. Industry need 1-33

III. Closure 10

A. Summary

B. Evaluation

I. Course Content 45

May include but not limited to:

A. Ethics 3

B. Teamwork 3

C. Communications 3

D. Conflict and Negotiations 3

E. Discrimination 3

F. Diversity 3

G. International Business 3

H. Sustainability in Business 3

I. Technology 3

J. Career Development 3

K. Social Media 3

L. Social Networking 3

M. Managing Stress 3

N. Other current events 6

78




Section 1


COURSE TITLE: Selected Topics in Management

Section 2



AS Professional Elective AAS Required Professional Course Technical Certificate







Section 4





Ethical Judgment Working Collaboratively

Section 5


Communication Critical Thinking Scientific and Quantitative Reasoning

Information Literacy

Global Sociocultural Responsibility


Type of Outcome: Gen.Ed, Program, Course


2

Apply various analytical, critical thinking and problem solving skills that are needed for working in various group settings

Course Exam or case study or assignments or project Exam, case study, assignments, project or discussion boards

3

Apply analytical, critical thinking and problem solving skills to management-related issues

Course

Exam or case study or assignments or project

Exam, case study, assignments, project or

discussion boards

4 Apply information technology solutions to management-related problems

Course

Exam or case study or assignments or project

Exam, case study, assignments, project or

discussion boards

5

Demonstrate an understanding of the importance of ethical guidelines and behaviors within the organization

Course Exam or case study or assignments or project Exam, case study, assignments, project or discussion boards

Section 7

79

Name of Person Completing This Form: Shawna Coram and David Fish Date: 07/21/2010 9/22/14

80

Form 2A, Page 1



COURSE NUMBER: MAR 3803

COURSE TITLE: Marketing for Managers




CREDIT HOURS: 3




Laboratory:

Other ____________:



ALLOCATION: 35


This course will focus on decision making for the development and analysis of marketing strategies involving

product and brand development, channels of distribution, pricing and promotion with explicit consideration of

marketplace conditions and related factors affecting implementation and execution.

This course is a study of marketing processes and principles in relation to management. Topics include, but are not

limited to, marketing research, consumer behavior, segmentation, targeting and positioning, branding, marketing

channels, sales promotion, advertising and public relations. Emphasis will be placed on the skills set managers must

develop for applying marketing in a decision-making framework.

SUGGESTED TEXT(S): A Framework for Marketing Management, by Philip Kotler &

Kevin Lane Keller, Pearson Publishing, Latest Edition.

Marketing: Real People, Real Choices, Solomon, Marshall &

Stuart, Pearson, Latest Edition.

81

Pharma Sim Marketing Simulation.

IMPLEMENTATION DATE: Spring Term, 2010 (20102) (Proposal 2009-12)


Form 2A, Page 2


PER TOPIC__

I. Marketing Management Functions 6

A. Marketing Environment

B. Marketing Strategies

C. Marketing Planning

D. Budgeting

E. Careers in Marketing

II. Develop Value Offerings 12

A. Market Analysis

B. Target Markets

C. Positioning

D. Build Brand Offering

E. Product Life Cycle

F. Pricing

III. Communicating & Delivering Value Offering 12

A. Integrative Marketing Communication

1. Advertising

2. Personal Selling

3. Public Relations

4. Direct Marketing

5. Interactive Marketing

B. Channels of Distribution

IV. Performance Metrics 6

D. Marketing Dashboard

E. Return on Investment

F. Forecasting

V. Marketing Application - Simulation 9

I. Making Value Decisions 4.5

82

A. Marketing Environment

B. Strategic Market Planning

C. Budgeting

D. Careers in Marketing

II. Understanding Customers 4.5

A. Market Research and Analysis

B. Customer Behavior

III. STP: Segmentation, Targeting, and Position 4.5

A. Business to Business Markets

B. STP

IV. Creating Value Proposition 4.5

A. Create Product

B. Manage Product

V. Servicing and Pricing 4.5

A. Services and Intangible

B. Price the Product

VI. Communicating the Value Proposition 4.5

A. One to One to Many to Many

B. One to Many

C. One to One

VII. Delivering the Value Created 4.5

A. Distribution Channels and Logistics

VIII. Retailing 4.5

IX. Marketing Simulation 9

83




Section 1

COURSE PREFIX AND NUMBER: MAR 3803 SEMESTER CREDIT HOURS (CC): 3 CONTACT HOURS (NCC):

COURSE TITLE: Marketing for Managers

Section 2











Section 4





Ethical Judgment


Section 5








2

Demonstrate knowledge of the major marketing functions within the corporate environment.

Course Discussions, assignments, projects, exams, or simulation

3

Identify and apply management decision making ability within the marketing function.


4 Examine, analyze, and measure the success of marketing programs.


5 Describe and construct an Integrated Marketing Communication (IMC) plan.


6

Create and produce a product/service marketing plan and assess its likelihood of success.


84

8

Analyze and characterize the external market environment and its applicability to marketing strategy and plans.


Section 7 Name of Person Completing This Form: __Rick Dunham and R. John Kaegi Date: ___9/30/14_____

85

86

87

88

Documents

Tracking #: 2014-82 - Florida State College at Jacksonvillecurriculum.fscj.edu/proposals/2014-15/2014-82.pdfletters of application, letters of reference and/or professional background