TRACY HENSLEY

PHONE: (402) 960-7493 EMAIL: TRAJHEN66@GMAIL.COM

Tracy is a highly skilled professional with extensive experience in Office Management, Assistance and Customer Service. She is also knowledgeable in warehousing and the restaurant business. Tracy is a self-starter with extremely high expectations in career and personal goals. She is an effective communicator with a facility for establishing a productive rapport with a variety of people. Tracy is excellent at assisting a company or office to perform at high standards through organization, marketing, expertise in the customer experience, adhering to a strong company culture and attention to the bottom line at all times.

WORK EXPERIENCESECURITY EQUIPMENT SUPPLY - OMAHA, NE 7/2011 – CURRENT

Assistant Branch Manager (Promotion) 03-2015 – Current Select, Interview and train employees Set work hours & plan and delegate work Appraise productivity, grievances, and discipline employees Determine work techniques Determine materials needed at the branch Set performance and sales goals for employees Provide & maintain safety and Security at the workplace Maintain SES works, sales and customer service standards Working knowledge of all operational, administrative and sales tasks, including, but not limited to; counter

and telesales, shipping/receiving, repairs, CRS, RM, Inventory Control Develop better Vendor relationships, set up customer and employee trainings, counter days, and other

events Plan sessions and mentor sales team to help achieve sales goals Oversee daily stocking/merchandising of showroom Ensure all company policies and procedures are followed Comply with Branch Manager requests as well as those of the Sales Manager

Sales (Promotion) 07-2012 - Current Perform cold calls to obtain new customers Maintain current customer database Promote product in stock and sale items Take a monthly “product knowledge” test with NTC Attend vendor trainings throughout the year Work to consistently make margins and numbers Perform daily customer service and sales Open and close the company store and reconcile daily transactions Assist with marketing

Warehouse 07/2011 – 7/2012 Experienced in all aspects of shipping and receiving Utilize UPS WorldShip Performed stocking, facing, rotating, and packing Ordered warehouse supplies; boxes, packing materials, forms, etc. Purchased and distributed office supplies

RDG PLANNING & DESIGN – OMAHA, NE 3/2010 – 7/2010Project Manager (Part-Time Contract)

Worked with Landscape Architect doing Administrative duties Planned and scheduled meetings; took meeting minutes Took pictures of finished projects Organized a multitude of Architectural information for each project Made sure permits were obtained Email blasts for meetings on upcoming projects Created and designed customer based literature in CS3 (In Design)

PROTEX CENTRAL, INC. – OMAHA, NE 9/2008 – 11/2009Administrative Assistant

Daily Entries in ACCPACC accounting Software Maintained time and expense reports, work-orders, inspections and inventory Pulled Permits Administration of Subcontractors Maintained calendar and schedule for entire office and field technicians Fielded service calls and entered into ACCPACC Implemented a paperless filing system Arranged all hotel accommodations for out of town/state jobs Made arrangements for all business meetings Assisted with submittals and plans Purchased all office supplies Member of the Safety Committee Placed all orders with our local office Assisted Sales Manager, Draftsmen, and techs with daily duties as well Customer Service, phones and filing

ADVANTAGE HOME IMPROVEMENTS – OMAHA, NE 10/2001 – 1/2008 Office Manager

Maintained database entries and maintenance Daily accounting responsibilities within QuickBooks Managed marketing: flyers, print ads, TV, home shows, etc. Handled photography and photo editing of job sites Daily customer correspondence and troubleshooting Coordinated Job-site schedules Created and maintained all necessary spreadsheets Recorded and tracked monthly gross profits and deposited monies Planned all travel arrangements Purchased and maintained office supplies Planned company outings and Holiday parties Permitting, city Administration of Subcontractors

EDUCATION Associates Degree in Applied Science Architectural Drafting & Design - Metro Community College Business Marketing- Bellevue University

Currently learning Spanish (Rosetta Stone)

TECHNICAL SKILLSAS400, All Microsoft Windows Versions, Microsoft Office: Word, Excel, Access, Power point, QuickBooks, Adobe, Outlook, Lotus Notes, In Design, Zebra, CADD, 3DStudio, InstaGram, Facebook, Pinterest, Twitter, Linkedin, GooglePlus+,Tumblr, Flickr, Vine, YouTube, SnapChat, Dropbox