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086 125 6724 | [email protected] | www.ubuhlehr.co.za

Training Academy Prospectus

2017/2018

mailto:[email protected]


Contents 1. Institutional and Regulatory details ................................................................................................... 4

1.1. Message from the CEO ........................................................................................................... 4

1.2. Vision, mission and goals ........................................................................................................ 5

1.3. Quality objectives.................................................................................................................... 5

1.4. Statutory disclosure ................................................................................................................ 6

2. Overview of Training Academy .......................................................................................................... 7

2.1. Wholesale and Retail Academy .............................................................................................. 8

2.2. Management and Business Academy ................................................................................... 10

3. Enrolments, registration and delivery sites ..................................................................................... 13

3.1. Accredited learnerships, skills programmes and single unit standards: ............................... 13

3.2. Non-accredited programmes and courses:........................................................................... 14

3.3. Delivery sites: ........................................................................................................................ 14

4. Wholesale and retail qualifications .................................................................................................. 14

4.1. National certificate: Wholesale and Retail Operations NQF 2 ............................................. 14

4.2. National certificate: Wholesale and Retail Distribution NQF 2 ............................................ 16

4.2 National certificate: Wholesale and Retail Chain Store Operations NQF 2 .......................... 19

4.4. National certificate: Wholesale and Retail Operations: Sales and Preparation of Perishable

Food NQF 3 ....................................................................................................................................... 22

4.5. National certificate: Wholesale and Retail Operations Supervision NQF 4 .......................... 26

4.6. FET Certificate: Generic Management NQF 4 ....................................................................... 29

4.7. National certificate: Generic Management NQF 5 ............................................................... 32

5. Management and business qualifications ....................................................................................... 36

5.1. FET Certificate: Generic Management NQF 4 ....................................................................... 36

5.2. FET Certificate: Administration Management NQF 4 ........................................................... 39

5.3. FET Certificate: Business Administration Services NQF 4 ..................................................... 43

5.4. National certificate: Generic Management NQF 5 ............................................................... 47



5.5. National certificate: New Venture Creation (SMME) NQF Level 2 ....................................... 50

5.6. FET certificate: New Venture Creation NQF Level 4 ............................................................. 53

6. Accredited skills programmes .......................................................................................................... 56

6.1. Wholesale & Retail: Shelf Filler ............................................................................................. 57

6.2. Wholesale & Retail: Shelf Filler FMCG Merchandiser ........................................................... 57

6.3. Wholesale & Retail: Store Person Induction ......................................................................... 57

6.4. Wholesale & Retail: Checkout Operator / Cashier ............................................................... 57

6.5. Wholesale & Retail: Retail Supervisor .................................................................................. 57

7. Management and delivery of programmes ..................................................................................... 58

7.1. Learnership Management ..................................................................................................... 58

7.2. Learner support .................................................................................................................... 58

7.3. Training methodology ........................................................................................................... 58



1. Institutional and Regulatory details

1.1. Message from the CEO

Ubuhle HR is a proudly South African company with a steadfast belief in the potential and ability of

South Africans to individually and collectively make a positive and lasting contribution to the world.

We sincerely believe that the only way to grow the South African economy and address the high

unemployment rate is to focus on the training and development of our people. Since 2004, we manage

and deliver accredited learnerships, skills programmes and short courses for corporate clients. Over the

past decade we have assisted hundreds of unemployed and employed individuals to acquire nationally

recognised qualifications. Our interventions have resulted in many previously unemployed individuals

gaining work experience, a qualification and even more importantly, full time employment. Our training

has assisted many employed individuals to advance in their careers and has aided clients in achieving

BBBEE targets through skills development.

Ubuhle HR CEO: Liza Gresse

Ubuhle HR is accredited as a private training provider

with the W&R Seta (No. 439) and has extension of scope

with the Services Seta. All our programmes meet full

regulatory compliance and are registered on the

National Qualifications Framework by the South African

Qualifications Authority.

In addition to our accredited programmes, we also offer

a large variety of non-accredited short courses and

development programmes designed to specifically

address critical skills needs in industry.



1.2. Vision, mission and goals

Vision

Ubuhle HRs vision is: Inspiring excellence in people and organisations globally.

Mission

In our quest to inspire excellence, we:

Empower people with knowledge and skills through job-specific training and personal

development.

Inspire and motivate teams in finding the golden thread that leads to superior team results.

Facilitate organisational change processes resulting in continuous improvement and greater

returns.

Goals

Ubuhle HR is a Zulu word that translates to excellence – and excellence in service delivery is the main

goal Ubuhle Hr & Management Consultants continuously strives to achieve.

Ubuhle HR goals as an Education and Training Provider include:

Ensure and maintain compliance with the Sector Education and Training Authorities’

Accreditation Policy and Code of Conduct;

Ensure the highest levels of service delivery to all our clients and learners registered for our

training programmes;

Implement and maintain a best practice Quality Management System;

Ensure compliance of all staff members with our Policies and Procedures;

Build and maintain a business reputation of integrity and professionalism.

1.3. Quality objectives

In addition to our stated goals, Ubuhle HR remains committed to achieve the following training and

development quality objectives:



To appoint and utilize the services of qualified and experienced facilitators, assessors and

moderators;

To achieve 100% uphold of learner assessment and moderation results;

To achieve a 100% success rate for all registered learners on programmes;

To ensure 100% compliance with SETA quality requirements;

To ensure optimal client and learner satisfaction with quality of training and service delivery;

To timeous identify and satisfactorily address any challenges, queries or complaints received by

any stakeholder.

1.4. Statutory disclosure

Company name: Liza Gresse Consulting CC

Trading Name: Ubuhle HR and Management Consultants

Company registration number: 2004/036233/23

VAT registration number: 4640213536

Physical Address: Unit 10 Gregory Park

14 Garlicke Drive

Ballito KZN

4420

Postal address: Suite 229

Private Bag X0014

Ballito KZN

4420

W&R Seta Accreditation number: 439

BBBEE status: Level 4

e-mail [email protected]

Telephone 0861 256 724

Website www.ubuhlehr.co.za

Ubuhle HR is a member of the following professional bodies:

Institute of People Management (IPM)



http://www.ubuhlehr.co.za/


Durban Chamber of Commerce & Industry

2. Overview of Training Academy

The Ubuhle Training Academy offers comprehensive SAQA registered learnerships and skills

programmes, as well as business specific non-accredited development programmes and short courses.

The Wholesale and Retail Academy specialises in qualifications, part – qualifications and development

programmes for employees at different levels in a wholesale and retail environment, which address

career- and succession planning strategies, and critical/scarce skills across the sector.

The Management and Business Academy specialises in management and business qualifications as well

as development programmes applicable to most business environments. This Academy caters for first

qualifications and job specific development that apply to most business environments.



2.1. Wholesale and Retail Academy

Wholesale and retail qualifications

Qualification ID Number NQF

level Credits

SETA MOU

and

accreditation

National Certificates

Wholesale and Retail Operations 58206 2 120 W&R SETA

Wholesale and Retail Distribution 49280 2 126 W&R SETA

Wholesale and Retail Chain Store Operations 58206 2 120 W&R SETA

Wholesale and Retail Operations – Sales and

Preparation of Perishable Food

63409 3 131 W&R SETA

Wholesale and Retail Operations:

Supervision

49397 4 123 W&R SETA

FET Certificate

Wholesale and Retail Generic Management 63333 4 153 W&R SETA

Wholesale and Retail Generic Management 63334 5 163 W&R SETA

Wholesale and retail skills programmes

Qualification ID Number NQF

level Credits

SETA MOU

and

accreditation

FMCG Merchandiser 7/833401/S

he2/00003

2 16 W&R SETA

Shelf Filler 27/833401 2 20 W&R SETA

Store Person Induction 27/833402 2 25 W&R SETA

Checkout Operator / Cashier 27/523101

Check

2 26 W&R SETA

Retail Supervisor 27/522201 4 22 W&R SETA

W&R Leadership programmes – Non-accredited*



Leadership Development Programme Level 1

– Floor & Departmental Supervisors

This programme aims to strengthen the leadership

and management skills of departmental supervisors

and floor managers, but is also ideal to groom

strong individuals for these positions.

8 modules

Leadership Development Programme Level 2

– Store Managers

This programme comprehensively covers

fundamental management principles as well as

operational management challenges, such as the

management of finances, risk, performance,

customer service, buying and selling, marketing and

merchandising, stock control, labour relations, etc.

12 modules

*For an outline of the above programmes and more details please contact us

Wholesale and retail single unit standards

Any accredited single unit standard from any of the qualifications or skills programmes listed above

can be selected. Refer to the Wholesale & Retail Qualifications section for a breakdown.



2.2. Management and Business Academy

Management & business qualifications

Qualification ID

Number

NQF

level Credits

SETA MOU

and

accreditation

FET certificate:

Generic Management 57712 4 150 Services

SETA

Generic Management 59201

5 163 Services

SETA

Administration Management 57712 4 150 Services

SETA

Business Administration Services 61595 4 140 Services

SETA

New Venture Creation 49648 2 138 Services

SETA

New Venture Creation 66249 4 149 Services

SETA

Management & business programmes – Non-accredited*

Programme Description

People Management for

Line Managers (PMLM)

The Ubuhle HR People Management for Line Managers

Programme (PMLM) empowers both newly appointed managers and

line managers to understand the principles of people management

and to manage their teams positively and productively in order to

serve the business goals.

8 modules



Development Programme

in Professional Selling

(DPPS)

Managing one-self and the relationships with clients, suppliers,

peers and other stakeholders forms the core of the Programme and

provides the foundation for the subsequent fundamental modules

that cover the soft- and hard skills required by the sales professional.

The aim is to grow and develop both established and relative new

sales persons, ensuring well-rounded individuals, able to drive

company sales initiatives.

6 modules

Advanced Management

Skills for Executive

Assistants, Senior PA’s and

Administration

Professionals

This 3-day course is designed to assist with developing the PA in

becoming a strategic partner to their managers and executives. The

PA will learn how to:

Develop strategic skills in partnering with their boss

To take on more responsibility

Manage their time and work more effectively and efficiently

10 modules

Employment Equity

Workshop

This training programme enables managers and consultation

forums to work together effectively to ensure a constructive

business transformation process.

5 modules

Work Readiness &

Employability Programme

To empower first time employees, graduates, interns and learners

on learnerships to be accountable and to shape workplace behaviour

that serves the workplace and drives productivity.

4 modules

Team Leader Development

Programme (TDP)

The purpose of this programme is to provide Team leaders

(Patterson B) with the essential knowledge and skills to ensure the

best possible results and performance of their teams. The TDP

programme is the first step in preparing potential leaders for future

advancement.

5 modules



Supervisory Development

Programme (SDP)

This programme is aimed at newly appointed managers, company

supervisors and team leaders (Patterson C). It helps supervisors

understand their roles and provides them with tools for achieving

sustainable organizational goals. It focuses upon setting clear

outputs for subordinates and monitoring these in line with

improving performance and productivity.

7 modules

Management Development

Programme (MDP)

The Management Development Programme (Patterson D) has as its

core purpose the empowerment of high performing managers with

best practice leadership skills.

6 modules

Women Leadership

Programme (WLP)

The purpose of this WLP is to strengthen female leadership on a

personal and professional level, in organisations, as well as in

society.

8 modules

Youth Leadership

Programmes

Two programmes targeting either potential or current school leaders

or school leavers.

Management and Business

short courses

64 short courses to choose from, ranging from Performance

Management, Customer Service, Emotional Intelligence, Conflict

Management, Effective Business Communication and Coaching, to

Strategic Management.

*For an outline of the above programmes and more details please contact us

Single unit standards

Any accredited single unit standard from any of the qualifications listed above can be selected. Refer

to the Management and Business Qualifications section for a breakdown.



3. Enrolments, registration and delivery sites 3.1. Accredited learnerships, skills programmes and single unit standards:

Companies:

Regardless whether the training will be Seta or company funded, all learners will be required to

complete the prescribed Seta agreement form and furnish certified copies of their ID document and

highest educational qualifications. Unless these documents are submitted to the relevant Seta, learners

cannot be registered on the applicable Seta’s system and will not be eligible to achieve nationally

recognised credits and certification.

A minimum of 8 learners per site is required, unless learners can be combined with learners from

another company. Both employed and unemployed learners qualify.

Private individuals:

Private individuals interested in enrolling for an accredited learnership, skills programme or single unit

standard will be required to complete the prescribed Seta agreement form and furnish certified copies

of their ID document and highest educational qualifications. Unless these documents are submitted to

the relevant Seta, learners cannot be registered on the applicable Seta’s system and will not be eligible

to achieve nationally recognised credits and certification.

Private individuals also need to be employed in order to be able to apply theory in practice and complete

compulsory Portfolio of Evidence activities in the workplace.

Important note: Accredited programmes for private individuals will only roll out when a minimum of 8

learners have registered and paid in full.

Public programmes:

Learnerships: 2 intakes per year – January and June

Skills Programmes: March, June, September on dates as advertised on our website

Single Unit Standards: March, May, July and September on dates as advertised on our website



3.2. Non-accredited programmes and courses:

Non-accredited development programmes and short courses are run on request of a company or as

public programmes when advertised as such.

3.3. Delivery sites:

Companies:

On-site: All programmes and courses can be delivered on-site for companies, on the condition that the

venue complies with occupational health and safety regulations and is conducive to learning.

Off-site: Where adequate on-site facilities are not available, Ubuhle HR will source an acceptable off-

site venue to accommodate the learners.

Public programmes:

Public programmes will be delivered at suitable venues sourced by Ubuhle HR in areas where these

programmes will be made available.

Delivery sites: Johannesburg, Durban and Cape Town.

4. Wholesale and retail qualifications

4.1. National certificate: Wholesale and Retail Operations NQF 2

Qualification ID: 58206 (127 credits)

Purpose of qualification The National Certificate: Wholesale and Retail Operations, addresses skills

and competencies for enabling entry-level employment and positions.

The qualifying learner will be skilled to access opportunities for further

development and training in the specialised areas of Wholesale and Retail

such as:

Operations

Administration



Merchandising

Stock control

Customer service

Visual display merchandising

Help desk operations.

Outcomes of qualifications After successful completion of this qualifications learners will be able to:

Understand the sector in which they work.

Provide customers with a high level of service.

Operate effectively and efficiently in their area of specialisation.

Method of assessment Learners will be assessed by completing a knowledge questionnaire and

compiling Portfolios of Evidence.

Once Learners have been declared competent and their assessment

outcome have been verified by the W&RSETA they will earn the credits

linked to unit standards making up the skills programme /qualification.

These credits will be registered on the National Learners' Records Database.

Entry level Communication and Mathematical Literacy at NQF Level 01.

Duration 12 months

Curriculum

Description US

Number Description Credits

Core 117887 Complete basic business calculations 5

Core 114903 Interact with customers 8

114895 The Core Concepts of the Wholesale and Retail

Environment

10

Fundamental 119463 Access and use information from texts 5

Fundamental 9009 Apply basic knowledge of statistics and probability

to influence the use of data and procedures in order

to investigate life related problems

3


http://regqs.saqa.org.za/showUnitStandard.php?id=117887





Fundamental 7480 Demonstrate understanding of rational and

irrational numbers and number systems

3

Fundamental 9008 Identify, describe, compare, classify, explore shape

and motion in 2-and 3-dimensional shapes in

different contexts

3

Fundamental 119454 Maintain and adapt oral/signed communication 5

Fundamental 119460 Use language and communication in occupational

learning programmes

5

Fundamental 7469 Use mathematics to investigate and monitor the

financial aspects of personal and community life

2

Fundamental 9007 Work with a range of patterns and functions and

solve problems

5

Fundamental 119456 Write/present for a defined context 5

Elective 243676 Source and Collect Products for Resale 12

Elective 114891 Count stock for a stock-take 5

Elective 114893 Pack Customer Purchases at Point of Sale 3

Elective 114906 Mark merchandise and maintain displays 10

Elective 114912 A safe and secure wholesale and retail environment 10

Elective 114889 Record transactions 8

Elective 119674 Manage finances for a new venture 10

Elective 114894 Process payment at point of sale 10

4.2. National certificate: Wholesale and Retail Distribution NQF 2

Qualification ID 49280 (126 credits) Purpose of qualification The purpose of this Certificate is to equip learners to understand and

acquaint themselves with the underlying principles of all the major

areas related to distribution within the Wholesale & Retail sector,

thus enabling them to become more effective employees. The

Certificate in Wholesale and Retail Distribution, NQF Level 2, is













designed to meet the needs of the learners who are already

employed and involved in Wholesale, Distribution or Mail Order

Retail within the Wholesale and Retail field. This Certificate provides

learners with a grounding in all areas of Distribution. This may

enable them not only to increase their productivity within the

Wholesale and Retail Sector but also to apply their learning in

various other business environments.

Outcomes of qualification After successful completion of this qualification learners will be able

to:

Communicate both verbally and in writing.

Understand and apply mathematics.

Perform stock related functions.

Define the core concepts of the W & R environment.

Maintain a safe and secure Wholesale and Retail

environment.

Implement Point of Sale transactions and procedures.

Offer and maintain a credit facility and customer accounts.

Perform general administrative and office functions.

Pack and handle food and non-food items.

Deal with customers.

Apply in and out bound call centre operations within a

commercial environment.

Plan self-development.

Method of assessment Learners will be assessed by completing a knowledge questionnaire

and compiling Portfolios of Evidence.


outcome have been verified by the W&RSETA they will earn the

credits linked to unit standards making up the skills programme

/qualification.



These credits will be registered on the National Learners' Records

Database.

Entry level Learners are required to do Communication at a first language and

a second language level.

All Level 03 Communication Unit Fundamental Standards relate to a

second language and Level 04 to first language.

Learners with a Grade 12 Certificate with a pass in a first and second

language or Mathematics can apply for RPL.

Duration 12 months

Curriculum

Description US



Fundamental 9009 Apply basic knowledge of statistics and probability to

influence the use of data and procedures in order to

investigate life related problems

3

Fundamental 7480 Demonstrate understanding of rational and irrational

numbers and number systems

3

Fundamental 9008 Identify, describe, compare, classify, explore shape

and motion in 2-and 3-dimensional shapes in

different contexts

3

Fundamental 8962 Maintain and adapt oral communication 5


learning programmes

5



2


solve problems

5



Fundamental 8964 Write for a defined context 5

Core 114891 Count stock for a stock-take 5

Core 114895 Define the core concepts of the wholesale and retail

environment

10

Core 117898 Move, pack and maintain stock in a distribution

centre/warehouse

12

Core 117899 Pick stock in a distribution centre/warehouse 12

Elective 258175 Break bulk, pack and label stock 8

Elective 117891 Despatch stock from a distribution centre 12

Elective 117901 Receive stock in a DC/Warehouse 15

Elective 117897 Maintain stock balances in a distribution centre 8

Elective 114911 Resolve customer queries/complaints 8

4.2 National certificate: Wholesale and Retail Chain Store Operations NQF 2

Qualification ID 58206 (120 credits)

Purpose of qualification The National Certificate: Wholesale and Retail Operations, addresses

skills and competencies for enabling entry-level employment and

positions. The qualifying learner will to access opportunities for

further development and training in the specialised areas of

Wholesale and Retail such as: Operations. Administration.

Merchandising. Stock control. Customer service. Visual display

merchandising. After successful completion of these qualifications

learners will be able to: Understand the sector in which they work.

Provide customers with a high level of service. Operate effectively and

efficiently in their area of specialisation.


to:

Operate in the wholesale and retail environment.

Interact with customers.



Depending of the area of specialisation selected, the qualifying

learner will be able to:

Operate in a chain store environment

Operate in a SME retail environment

Perform external merchandising services

Operate in a wholesale environment

Operate a help-desk in a wholesale and retail environment.






/qualification.


Database.

Entry level Learners are required to do Communication at a first language and a

second language level.





Duration 12 months

Curriculum

Description US Number Description Credits




Fundamental 9009 Apply basic knowledge of statistics and probability

to influence the use of data and procedures in

order to investigate life related problems

3



3

Fundamental 9008 Identify, describe, compare, classify, explore

shape and motion in 2-and 3-dimensional shapes

in different contexts

3

Fundamental 119454 Maintain and adapt oral/signed communication 5


learning programmes

5



2


solve problems

5

Fundamental 119456 Write/present for a defined context 5

Core 117887 Complete basic business calculations 5

Core 114895 Define the core concepts of the wholesale and

retail environment

10

Core 114903 Interact with customers 8

Elective 114889 Record transactions 8

Elective 114894 Process payment at a Point of Sales (POS) 10

Elective 114911 Resolve customer queries / complaints 8

Elective 243680 Take orders from customers 12

Elective 114912 Maintain a safe and secure wholesale and retail

environment

10

Elective 114891 Count stock for a stock-take 5

Elective 114893 Pack customer purchases at point of sales 3

Elective 114906 Mark merchandise and maintain displays 10



4.4. National certificate: Wholesale and Retail Operations: Sales and Preparation of Perishable

Food NQF 3

Qualification ID 63409 (123 credits) Purpose of qualification This qualification will serve as the second in the Wholesale and Retail

Operations learning pathway and provide a basis for further learning.

While the qualifying learners will experience personal growth and

development, workplace succession planning will be more readily

achieved.

The operational process includes; ordering stock, receiving,

dispatching, stock control, cash control, sales and marketing and

displaying, responsible credit promotion, perishable foods

preparation, sales and display and the running of an informal small

business.

This qualification will serve to provide the W and R sector with

personnel that can perform the operation functions to industry

standards, optimise productivity and improve service levels. The

qualifying learner will undergo personal development that will

contribute to social and economic development.


to:

Accommodate audience and context needs in oral/signed

communication

Demonstrate an understanding of the use of different

number bases and measurement units and an awareness of

error in the context of relevant calculations

Describe, apply, analyse and calculate shape and motion in 2-

and 3-dimensional space in different contexts

Interpret and use information from texts



Investigate life and work related problems using data and

probabilities

Use language and communication in occupational learning

programmes

Use mathematics to investigate and monitor the financial

aspects of personal, business and national issues

Write/present/sign texts for a range of communicative

contexts

Define the core concepts of the wholesale and retail

environment

Apply theft, fraud and safety controls in a Wholesale and

Retail outlet

Build customer relations in an operational unit

Explain the factors that impact on the bottom line of a

Wholesale and Retail unit

Count stock for a stock take

Explain the role of visual merchandising in the organization

Pack customer purchases at point of sales

Evaluate a visually merchandised display

Implement personal hygiene for perishable food stores

Clean and maintain premises and equipment

Demonstrate knowledge of products in own area of operation

in a Wholesale and Retail environment

Promote sales and reduce wastage at a perishable foods

department

Prepare food for sale

Merchandise chillers and freezers in a retail store

Implement requirements of the cold chain

Sell product to customers in a wholesale and retail outlet

Present a visual display in a wholesale or retail outlet



Mark and label perishable foods






/qualification.


Database.







Duration 12 months

Curriculum


Fundamental 119472 Accommodate audience and context needs in

oral/signed communication

5

Fundamental 9010 Demonstrate an understanding of the use of

different number bases and measurement units

and an awareness of error in the context of

relevant calculations

2

Fundamental 9013 Describe, apply, analyse and calculate shape and

motion in 2-and 3-dimensional space in different

contexts

4



Fundamental 119457 Interpret and use information from texts 5

Fundamental 9012 Investigate life and work related problems using

data and probabilities

5


learning programmes

5


financial aspects of personal, business and

national issues

5

Fundamental 119465 Write/present/sign texts for a range of

communicative contexts

5

Core 114895 Define the core concepts of the wholesale and

retail environment

10

Core 258161 Apply theft, fraud and safety controls in a

Wholesale and Retail outlet

8

Core 258156 Build customer relations in an operational unit 10

Core 258155 Explain the factors that impact on the bottom line

of a Wholesale and Retail unit

10

Elective 114891 Count stock for a stock take 5

Elective 258221 Explain the role of visual merchandising in the

organization

4

Elective 114893 Pack customer purchases at point of sales 3

Elective 258217 Evaluate a visually merchandised display 12

Elective 119961 Implement personal hygiene for perishable food

stores

3

Elective 119957 Clean and maintain premises and equipment 5

Elective 258160 Demonstrate knowledge of products in own area

of operation in a Wholesale and Retail

environment

8

Elective 119956 Promote sales and reduce wastage at a perishable

foods department

15



Elective 119959 Prepare food for sale 16

Elective 119960 Merchandise chillers and freezers in a retail store 3

Elective 119958 Implement requirements of the cold chain 5

Elective 258162 Sell product to customers in a wholesale and retail

outlet

12

Elective 258215 Present a visual display in a wholesale or retail

outlet

8

Elective 119962 Mark and label perishable foods 10

4.5. National certificate: Wholesale and Retail Operations Supervision NQF 4

Qualification ID 49397 (123 credits) Purpose of qualification This qualification will enable candidates to understand and apply the

underlying principles of supervision and team leadership within the

Wholesale and Retail sector.


to:

Supervise stock counts and sales performance;

Supervise housekeeping and loss control measures;

Supervise customer service standards;

Describe and apply team leadership and team motivation;

Describe and apply the management functions of an

organisation,

Understanding of Primary Labour Legislation;

Supervise promotional activities and point of sales

operations;

Supervise and see that basic budgetary and financial

requirements are applied;

Induct new members into teams;



Conduct formal meetings






/qualification.


Database.







Duration 12 months

Curriculum


Core 118043 Supervise stock counts 8

Core 118029 Supervise housekeeping and hygiene in a store 6

Core 118028 Supervise customer service standards 8

Core 118045 Supervise implementation of loss control

measures

8

Core 118037 Supervise sales performance 8

Core 13947 Motivate a team 6




Core 13917 Indicate the role of a team leader ensuring that a

team meets an organization’s standards

6

Fundamental 12155 Apply comprehension skills to engage written

texts in a business environment

5

Fundamental 8974 Engage in sustained oral communication and

evaluate spoken texts

5

Fundamental 8975 Read, analyse and respond to a variety of texts 5

Fundamental 8976 Write texts for a range of communicative

contexts

5

Fundamental 9302 Access information in order to respond to client

enquiries in a financial services environment

2

Fundamental 9303 Communicate verbally with clients in a financial

environment

3


oral communication

5



contexts

5

Fundamental 9016 Represent analyse and calculate shape and

motion in 2-and 3-dimenntional space in different

contexts

4

Fundamental 9015 Apply knowledge of statistics and probability to

critically interrogate and effectively communicate

findings on life related problems

6

Fundamental 7468 Use Mathematics to investigate and monitor the

financial aspects of personal, business, national

and international issues

6

Elective 14667 Describe and apply the management functions of

an organization

10

Elective 13911 Induct a new member into a team 3


http://allqs.saqa.org.za/search.php



Elective 13951 Demonstrate knowledge and understanding of

the Occupational Health and Safety Act 85 of

1993 (OHSA) (as amended) and the

responsibilities of management in terms of the

Act

4

4.6. FET Certificate: Generic Management NQF 4

Qualification ID 63333 (150 credits) Purpose of qualification This qualification is intended for junior managers of small organisations,

junior managers of business units in medium and large organisations, or

those aspiring to these positions. Junior managers include team leaders,

supervisors, foremen and section heads.

This qualification has been designed to enable learners to be competent

in a range of knowledge, skills, attitudes and values including:

Gathering and analysing information.

Analysing events that impact on a business and its competitive

environment.

Complying with organisational standards.

Motivating an individual or team.

Negotiating in a work situation.

Understanding the role of business strategy as it applies to

junior management.

Managing the budget within a specific area of responsibility.

Applying management principles and practices within a specific

area of responsibility.

Managing work unit performance to achieve goals.

Outcomes of qualification After successful completion of this qualification learners will be able to:

develop plans to achieve defined objectives;



organise resources in accordance with developed plan;

lead a team to work co-operatively to achieve objectives;

monitor performance to ensure compliance to a plan;

make decisions based on a code of ethics.




outcome have been verified by the SERVICES SETA they will earn the


/qualification.


Database.

Entry level Communication, Mathematical Literacy and Computer Literacy at NQF

Level 03.

Duration 12 months

Curriculum

Description US


Core 242821 Identify responsibilities of a team leader in

ensuring that organizational standards are met

6

Core 242824 Apply leadership concepts in a work context 12

Core 242819 Motivate and Build a Team 10

Core 242811 Priorities time and work for self and team 5

Core 242817 Solve Problems, make decisions and

implement solutions

8

Core 242815 Apply the organization’s code of conduct in a

work environment

5

Core 242816 Conduct a structured meeting 5



Core 242829 Monitor the level of service to a range of

customers

5

Core 242822 Employee a systematic approach to achieving

objectives

10

Core 242810 Manage Expenditure against a budget 6



5


Fundamental 119467 Use language and communication in

occupational learning programmes

5



5

Fundamental 119469 Read/ view, analyse and respond to a variety

of texts

5



5

Fundamental 119459 Write/present/sign for a wide range of

contexts

5


motion in 2-and 3-dimenntional space in

different contexts

4

Fundamental 9015 Apply knowledge of statistics and probability

to critically interrogate and effectively

communicate findings on life related problems

6

Fundamental 7468 Use Mathematics to investigate and monitor

the financial aspects of personal, business,

national and international issues

6

Elective 242820 Maintain records for a team 4

Elective 242812 Induct a member into a team 4



Elective 244105 Participate in a task team in a process

environment

4

Elective 113852 Apply occupation health, safety and

environmental principles

10

4.7. National certificate: Generic Management NQF 5

Qualification ID 63334 (162 credits) Purpose of qualification A person acquiring this qualification will be able to manage first line

managers in an organizational entity. First line managers may

include team leaders, supervisors, junior managers, section heads

and foremen. The focus of this qualification is to enable learners to

develop competence in a range of knowledge, skills, attitudes and

values including:

Initiating, developing, implementing and evaluating

operational strategies, projects and action plans, and

where appropriate, recommending change within teams

and/or the unit so as to improve the effectiveness of the

unit.

Monitoring and measuring performance and applying

continuous or innovative improvement interventions in the

unit in order to attain its desired outcomes, including

customer satisfaction, and thereby contributing towards

the achievement of the objectives and vision of the entity.

Leading a team of first line managers, by capitalizing on the

talents of team members and promoting synergistic

interaction between individuals and teams, to enhance

individual, team and unit effectiveness in order to achieve

the goals of the entity.



Building relationships using communication processes both

vertically and horizontally within the unit, with superiors

and with stakeholders across the value chain to ensure the

achievement of intended outcomes.

Applying the principles of risk, financial and knowledge

management and business ethics within internal and

external regulatory frameworks in order to ensure the

effectiveness and sustainability of the unit.

Enhancing the development of teams and team members

through facilitating the acquisition of skills, coaching,

providing career direction, and capitalizing on diversity in

the unit.

The skills, knowledge and understanding demonstrated

within this qualification are essential for the creation of a

talent pool of experienced and effective middle managers

that represents the demographics of the South African

society. This qualification will create a leadership cadre for

the South African society throughout multiple industries

and sectors both private and public.


to:

Initiate, develop, implement and evaluate operational

strategies, projects and action plans so as to improve the

effectiveness of the unit.

Monitor and measure performance and apply continuous

or innovative improvement interventions in the unit.

Lead and manage a team of first line managers to enhance

individual, team and unit effectiveness.



Build relationships with superiors and with stakeholders

across the value chain.

Apply the principles of risk, financial and knowledge


external regulatory frameworks.

Enhance the development of teams and team members.






/qualification.


Database.

Entry level Communication and Mathematical Literacy at NQF Level 04

Duration 12 months

Curriculum

Description US


Core 252044 Apply the principles of knowledge

management

6

Core 252037 Build teams to achieve goals and objectives 6

Core 252020 Create and manage an environment that

promotes innovation

6

Core 252032 Develop, implement and evaluate an

operational plan

8

Core 252027 Devise and apply strategies to establish and

maintain workplace relationships

6



Core 252021 Formulate recommendations for a change

process

8

Core 252029 Lead people development and talent

management

8

Core 252043 Manage a diverse work force to add value 6

Core 252034 Monitor and evaluate team members against

performance standards

8

Core 252025 Monitor, assess and manage risk 8

Core 252035 Select and coach first line managers 8

Fundamental 120300 Analyse leadership and related theories in a

work context

8

Fundamental 252026 Apply a systems approach to decision making 6

Fundamental 252036 Apply mathematical analysis to economic and

financial information.

6

Fundamental 252042 Apply the principles of ethics to improve

organisational culture

5

Fundamental 252022 Develop, implement and evaluate a project

plan

8

Fundamental 252040 Manage the finances of a unit 8

Fundamental 12433 Use communication techniques effectively 8

Elective 255497 Manage stock holding procedures in a

wholesale and retail

6

Elective 255499 Manage shrinkage and losses in a wholesale

and retail

12

Elective 12140 Recruit and select candidates to fill defined

positions

9

Elective 255514 Conduct a disciplinary hearing 15



5. Management and business qualifications

5.1. FET Certificate: Generic Management NQF 4

Qualification ID 57712 (150 credits) Purpose of qualification This qualification is intended for junior managers of small

organisations, junior managers of business units in medium and

large organisations, or those aspiring to these positions. Junior

managers include team leaders, supervisors, foremen and section

heads.

This qualification has been designed to enable learners to be

competent in a range of knowledge, skills, attitudes and values

including:

Gathering and analysing information.

Analysing events that impact on a business and its

competitive environment.

Complying with organisational standards.



Understanding the role of business strategy as it applies to

junior management.

Managing the budget within a specific area of

responsibility.

Applying management principles and practices within a

specific area of responsibility.


Behaving ethically and promoting ethical behaviour in a

work situation.



Demonstrating understanding of the consequences in a

work unit of HIV/AIDS.

Outcomes of qualification After successful completion of this qualification learners will be

able to:

develop plans to achieve defined objectives;

organise resources in accordance with developed plan;

lead a team to work co-operatively to achieve objectives;

monitor performance to ensure compliance to a plan;

make decisions based on a code of ethics.






/qualification.


Database.

Entry level Communication, Mathematical Literacy and Computer Literacy at

NQF Level 03.

Duration 12 months

Curriculum

Description US


Core 242821 Identify responsibilities of a team leader in

ensuring that organizational standards are met

6

Core 242824 Apply leadership concepts in a work context 12

Core 242819 Motivate and Build a Team 10

Core 242811 Priorities time and work for self and team 5



Core 242817 Solve Problems, make decisions and

implement solutions

8

Core 242815 Apply the organization’s code of conduct in a

work environment

5

Core 242816 Conduct a structured meeting 5

Core 242829 Monitor the level of service to a range of

customers

5

Core 242822 Employee a systematic approach to achieving

objectives

10

Core 242810 Manage Expenditure against a budget 6



5




5



5

Fundamental 119469 Read/ view, analyse and respond to a variety

of texts

5



5


contexts

5


motion in 2-and 3-dimenntional space in

different contexts

4




6



Fundamental 7468 Use Mathematics to investigate and monitor



6



Elective 244105 Participate in a task team in a process

environment

4

Elective 113852 Apply occupation health, safety and

environmental principles

10

5.2. FET Certificate: Administration Management NQF 4

Qualification ID 57712 LP 58344 (150 credits) Purpose of qualification This qualification is intended for junior managers of small

organisations, junior managers of business units in medium and

large organisations, or those aspiring to these positions. Junior

managers include team leaders, supervisors, foremen and section

heads.

Outcomes of qualification The focus of this qualification has been designed to enable learners

to be competent in a range of knowledge, skills, attitudes and

values including:

Gathering and analyzing information.

Analyzing events that impact on a business and its

competitive environment.

Complying with organizational standards.



Understanding the role of business strategy as it applies

to junior management.

Managing the budget within a specific area of

responsibility.



Applying management principles and practices within a

specific area of responsibility.


Behaving ethically and promoting ethical behavior in a

work situation.

Demonstrating understanding of the consequences in a

work unit of HIV/AIDS.

Method of assessment Learners will be assessed by completing a knowledge

questionnaire and compiling Portfolios of Evidence.

Once Learners have been declared competent and their

assessment outcome have been verified by the SERVICES SETA they

will earn the credits linked to unit standards making up the skills

programme /qualification.


Database.


NQF Level 03.

Duration 12 months

Curriculum

Description US


Core 242824 Develop, Implement and evaluate an

operational Plan

12

Core 242815 Formulate recommendations for a change

process

5



5






promotes innovation

6

Core 242829 Lead people development and talent

management

5


Core 242811 Apply the principles of knowledge

management

5


Fundamental 119472 Monitor and evaluate team members against


5


organizational culture

5

Fundamental 119467 Analyse leadership and related theories in a

work context

5


financial information

5


Fundamental 119462 Apply a system approach to decision making 5

Fundamental 119469 Develop, implement and evaluate a project

plan

5


Fundamental 7468 Use mathematics to investigate and monitor



6

Fundamental 12153 Use the writing process to compose texts

required in the business environment

5


contexts

5



Elective 110003 Develop administrative procedures in a

selected organisation

8

Elective 110026 Describe and assist in the control of fraud in

an office environment

4

Elective 110009 Manage administration records 4

Elective 109999 Manage service providers in a selected

organisation

5

Elective 15234 Apply efficient time management to the work

of a department/division/section

4


Elective 13915 Demonstrate understanding of HIV/AIDS and

its impact on the workplace

4


Elective 242814 Identify and explain the core and support

functions of an organisation

6

Elective 242813 Explain the contribution made by own area of

responsibility to the overall organisational

strategy

5

Elective 242818 Describe the relationship of junior

management to other management roles

5

Elective 251960 Identify and describe disaster related risks

and threatening situations utilizing basic

disaster management concepts and

indigenous knowledge

5

Elective 11473 Manage individual and team performance 8

Elective 242840 Make oral presentations 2



5.3. FET Certificate: Business Administration Services NQF 4

Qualification ID 61595 (140 credits) Purpose of qualification This Qualification is for any individual who is or wishes to be

involved in the Administration function within any industry, or

non-commercial venture/organization. It is also the building block

to advance the learner into the National Certificate in Business

Administration Services: NQF Level 5.

The National Certificate in Business Administration Services: NQF

Level 4 is designed to meet the needs of those learners both

employed or unemployed, who are already involved or wish to

become involved in the field of Administration. Administration is

an essential field of learning as Administration competencies apply

to all industries and to many non-commercial ventures such as

sports/recreation clubs, religious groups, etc. This means that

there is an on-going need for skilled Administrative people to carry

out these functions both in the commercial and non-commercial

sectors. There is also a need to develop career paths in this field so

as to offer people involved in Administration the opportunity to

continue with a programme of life-long learning, which will make

them knowledgeable and skilled employees with enhanced

employment opportunities.

Outcomes of qualification On achieving this Qualification, the learner will:

Have knowledge of the procedures for stock and fixed

asset control

Develop Administrative systems together with other

employees

Improve organisational effectiveness



Present information that is routinely and regularly

required, as well as specific information that is requested

from time-to-time

Identify information sources so as to be able to quickly

access information when it is required

Liaise with clients (internal and external) to verify that

the format used for reports serves the purpose

Make amendments to report format and writing style, if

necessary.

Manage service providers

Be an effective employee in the Administrative section of

an organisation

Be aware of how fraud can be present in an office

environment and assisting in its control

Display Cultural awareness in dealing with customers and

colleagues and utilising the differences in a positive way

to enhance the effectiveness and image of the

organisation.

Identify and solve work related problems together with

others in the section

Apply efficient time management processes, procedures

and techniques

Be an effective member of a team

Become a knowledge worker

Method of assessment Learners will be assessed by completing a knowledge

questionnaire and compiling Portfolios of Evidence.

Once Learners have been declared competent and their

assessment outcome have been verified by the SERVICES SETA



they will earn the credits linked to unit standards making up the

skills programme /qualification.


Database.


NQF Level 03.

Duration 12 months

Curriculum

Description US


Core 110021 Achieve personal effectiveness in business

environment

6

Core 13943 Analyse new developments reported in the

media that could impact on a business sector

or industry

10

Core 13941 Apply the budget function in a business unit 5

Core 10022 Comply with organisational ethics 4

Core 14552 Contract service providers 3

Core 13945 Describe and apply the management of stock

and fixed assets in a business unit

2

Core 110026 Describe and assist in the control of fraud in

an office environment

4

Core 110003 Develop administrative procedures in a

selected organisation

8

Core 7791 Display cultural awareness in dealing with

customers and colleagues

4

Core 110009 Manage administration records 4



Core 109999 Manage service providers in a selected

organisation

5

Core 110023 Present information in report format 6

Core 10135 Work as a project team member 8

Core 15234 Apply efficient time management to the work

of a department/division/section

4


oral communication

5

Fundamental 8972 Interpret a variety of literary texts 5



contexts

5



communicate findings on life related

problems

6

Fundamental 8974 Engage in sustained oral communication and

evaluate spoken texts

5

Fundamental 12417 Measure, estimate & calculate physical

quantities & explore, critique & prove

geometrical relationships in 2 and 3-

dimensional space in the life and workplace of

adult with increasing responsibilities

4

Fundamental 8975 Read analyse and respond to a variety of texts 5

Fundamental 7468 Use mathematics to investigate and monitor



6

Fundamental 12153 Use the writing process to compose texts

required in the business environment

5

Fundamental 8976 Write for a wide range of contexts 5



Elective 10139 Implement project administration processes

according to requirements

5

Elective 13928 Monitor and control reception area 4

Elective 7790 Process incoming and outgoing telephone

calls

3

5.4. National certificate: Generic Management NQF 5

Qualification ID 59201 (163 credits) Purpose of qualification To create a talent pool of experienced and effective middle

managers that represents the demographics of the South African

society. This qualification will create a leadership cadre for the South

African society throughout multiple industries and sectors both

private and public.

A person acquiring this qualification will be able to manage first line

managers in an organisational entity. First line managers may

include team leaders, supervisors, junior managers, section heads

and foremen.

Outcomes of qualification The focus of this qualification is to enable learners to develop

competence in a range of knowledge, skills, attitudes and values

including:

Initiating, developing, implementing and evaluating

operational strategies, projects and action plans, and where

appropriate,

Recommending change within teams and/or the unit so as

to improve the effectiveness of the unit.

Monitoring and measuring performance and applying

continuous or innovative improvement interventions in the

unit in order to attain its desired outcomes, including



customer satisfaction, and thereby contributing towards the

achievement of the objectives and vision of the entity.

Leading a team of first line managers, by capitalising on the

talents of team members and promoting synergistic

interaction between individuals and teams, to enhance

individual, team and unit effectiveness in order to achieve

the goals of the entity.

Building relationships using communication processes both

vertically and horizontally within the unit, with superiors and

with stakeholders across the value chain to ensure the

achievement of intended outcomes.

Applying the principles of risk, financial and knowledge


external regulatory frameworks in order to ensure the

effectiveness and sustainability of the unit.

Enhancing the development of teams and team members

through facilitating the acquisition of skills, coaching,

providing career direction, and capitalising on diversity in

the unit.






/qualification.


Database.

Entry level Communication and Mathematical Literacy at NQF Level 04.



Duration 12 months

Curriculum

Description US


Core 252032 Develop, Implement and evaluate an operational

Plan

8

Core 252021 Formulate recommendations for a change process 8



6




promotes innovation

6

Core 252029 Lead people development and talent management 8


Core 252044 Apply the principles of knowledge management 6


Core 252034 Monitor and evaluate team members against


8


organizational culture

5

Fundamental 120300 Analyse leadership and related theories in a work

context

8


financial information

6


Fundamental 252026 Apply a system approach to decision making 6

Fundamental 252022 Develop, implement and evaluate a project plan 8




Elective 12140 Recruit and select candidates to fill defined

positions

9

Elective 114212 Explain the impact of organizational wellness on a

business environment and indicate a strategy for a

business unit

3

Elective 15230 Monitor team members and measure

effectiveness of performance

4

Elective 15224 Empower team members through recognizing

strengths, encouraging participation in decision

making and delegating tasks

4

Elective 252033 Demonstrate ways of dealing with the effects of

dread diseases and in particular HIV/AIDS

8

Elective 114226 Interpret and manage conflicts within the

workplace

8

5.5. National certificate: New Venture Creation (SMME) NQF Level 2

Qualification ID 49648 (138 credits) Purpose of qualification The purpose of the NQF level 2 New Venture Creation qualification is

to provide a qualification that can form the basis for structured

programmes for potential and existing entrepreneurs to capitalise on

opportunities to start and grow sustainable businesses that form part

of the mainstream economy, enabling the learners to tender for

business opportunities within both the public and private sectors. This

qualification is designed for learners who intend to set up or have

already set up own ventures. Assessment of the competencies and

knowledge in the qualification needs to be done in the context of the

learner's own new venture.


to:




Use basic Mathematics in order to fulfil new venture functions

effectively.

Apply basic Communication skills in new venture creation

context.

Determine market requirements and manage the relevant

marketing and selling processes.

Demonstrate an understanding of the sector/industry in

which the business operates.

Determine financial requirements and manage financial

resources of a new venture.

Manage business operations.




outcome have been verified by the W&RSETA they will earn the credits

linked to unit standards making up the skills programme /qualification.


Database.

Entry level learners must be competent in Communication and Mathematical

Literacy at NQF Level 1

Duration 12 months

Curriculum


Fundamental 119463(8963) Access and use information from texts 5

Fundamental 9009 Apply basic knowledge of statistics and

probability to influence the use of data and

procedures in order to investigate life related

problems

3





3

Fundamental 9008 Identify, describe, compare, classify, explore

shape and motion in 2 and 3 dimensional shapes

in different contexts

3

Fundamental 119454(8962) Maintain and adapt oral communication 5

Fundamental 119460(8967) Use language and communication in


5



2


solve problems

5

Fundamental 119456(8964) Write for a defined context 5

Core 113924 Apply basic business ethics in a work

environment

2

Core 114974 Apply the basic skills of customer services 2

Core 114959 Behave in a professional manner in a business

environment

4

Core 119666 Determine financial requirements of a new

venture

8

Core 119673 Identify and demonstrate entrepreneurial ideas

and opportunities

7

Core 119667 Identify the composition of a selected new

venture’s industry/sector and its procurement

systems

8

Core 119668 Manage business operations 8

Core 119674 Manage finances for a new venture 10

Core 119672 Manage marketing and selling processes of a

new venture

7

Core 119669 Match new venture opportunity to market needs 6



Core 119670 Produce a business plan for a new venture 8

Elective 9964 Apply health and safety to a work area 3

Elective 119671 Administer contracts for a selected new venture 10

Elective 119713 Apply basic HR principles in a new venture 4

Elective 13929 Co-ordinate meetings, minor events and travel

arrangements

3

Elective 13915 Demonstrate knowledge and understanding of

HIV/AIDS in a workplace, and its effects on a

business sub-sector, own organisation and a

specific workplace.

4

Elective 119712 Tender for business or work in a selected new

venture

8

5.6. FET certificate: New Venture Creation NQF Level 4

Qualification ID 66249 (149 credits) Purpose of qualification The purpose of the Qualification is to develop the appropriate skills

and knowledge required by a person for the establishment and

development of a small to medium business venture, and addresses

the economic, administrative and behavioural (psycho-social)

barriers that contribute to success in starting and sustaining the

venture.

This qualification is intended for persons who wish to start, operate,

manage and grow a new small to medium business venture.

Learners attempting this qualification will be equipped with a

variety of technical, business managerial and personal skills and

strategies to help them succeed in the creation and sustenance of a

business. The successful learner will develop a sound foundation for

the application of these skills and knowledge to explore a diverse

range of entrepreneurial opportunities.



Outcomes of qualification After successful completion of this qualification learners will be

able to:

Demonstrate an ability to identify and create a new

venture.

Demonstrate knowledge of interpersonal skills required in

a business environment.

Demonstrate an understanding of basic economics within

a market economy.

Manage a new venture by applying business principles and

techniques.

Demonstrate an understanding of the role of leadership

and management.






/qualification.


Database.

Entry level Communication and Mathematical Literacy at NQF Level 3

Duration 12 months

Curriculum Description US Number Description Credits



5






5



5

Fundamental 9015 Apply knowledge of statistics and probability to

critically interrogate and effectively


6

Fundamental 119462 Engage in sustained oral/signed communication

and evaluate spoken/signed texts

5

Fundamental 119469 Read/view, analyse and respond to a variety of

texts

5


motion in 2-and 3-dimensional space in different

contexts

4



5


financial aspects of personal, business, national

and international issues

6

Fundamental 119459 Write/present/sign for a wide range of contexts 5

Core 114600 Apply innovative thinking to the development of

a small business

4

Core 263455 Apply the principles of costing and pricing to a

business venture

6

Core 263356 Demonstrate an understanding of an

entrepreneurial profile

5

Core 263514 Demonstrate an understanding of the function of

the market mechanisms in a new venture

5

Core 120389 Explain and apply the concept, principles and

theories of motivation in a leadership context

6



Core 114584 Finance a new venture 5

Core 263534 Implement an action plan for a new venture 4

Core 263474 Manage finances of a new venture 6

Core 114805 Manage general administration 4

Core 13948 Negotiate an agreement or deal in an authentic

work situation

5

Core 263434 Plan and manage production/operations in a new

venture

6

Core 263456 Plan strategically to improve new venture

performance

4

Core 114592 Produce business plans for a new venture 8

Core 114596 Research the viability of new venture

ideas/opportunities

5

Core 116394 Implement and manage human resource and

labour relations policies and acts

9

Elective 119671 Administer contracts for a selected new venture 10

Elective 114593 Tender to secure business for a new venture 5

6. Accredited skills programmes

Wholesale and retail skills programmes

Qualification Unit standards NQF

Level

Credit SETA MOU and

accreditation



6.1. Wholesale & Retail:

Shelf Filler

27/833401

Interact with customers

Count stock for a stock

take

Mark merchandise and

maintain displays

2 20 W&R SETA


Shelf Filler FMCG

Merchandiser

7/833401/She2/00003

The core concepts of the

W&R environment

Maintain a safe and

secure W&R

environment

2 16 W&R SETA


Store Person Induction

27/833402

The core concepts of the

W&R environment

Complete basic business

calculations

Maintain a safe and

secure W&R

environment

2 25 W&R SETA


Checkout Operator /

Cashier

27/523101

Interact with customers

Record transactions

Process payment at

point of sale

2 26 W&R SETA


Retail Supervisor

27/522201

Supervise customer

service standards

Supervise housekeeping

& hygiene in a store

Supervise sales

performance

4 22 W&R SETA



7. Management and delivery of programmes

7.1. Learnership Management

Ubuhle HR handles all administrative matters around the management and delivery of accredited

programmes and ensures that all Seta procedures and requirements are adhered to.

SERVICES

Recruitment of Learners

Assessment of Learners

Registration and learnership agreement

management

Learnership administration

Roll out plans for 12months compiled in

consultation with organisation

Facilitation, assessment and moderation of

learnership programme

Portfolio of Evidence management

Project Management of training sites

nationally

Uploading of credits

Claim submissions to Seta

Management and follow up of stipend

payments and claim payments

Monthly Management Reporting

Progress reports to Seta

External Moderation management with

Seta

Certification of learners

7.2. Learner support

Our appointed assessors and project co-ordinators are available to the learners for telephonic support

and coaching while learners compile their POE’s.

Additional coaching support will be scheduled to assist with the completion of POE’s where required.

7.3. Training methodology

Accredited programmes are facilitated by assessors registered at the Seta against the qualifications.

Non-accredited programmes are facilitated by competent subject matter specialists, who utilise the

following techniques to ensure that the sessions are practical and experiential: Discussion; Role Plays;

Exercises & Case Studies; Videos/DVDs; and Formative Assessments.

For more information, contact our offices on 086 125 6724 or email us at [email protected]


Documents

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