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Presented By Brenda Williams, FPL & Susan Gilbert, Apogee Interactive. Training & Certification Achieved with Blended Learning. FPL and Study-Center.com. About FPL Drivers for decision to use Study-Center Process used to implement the training Audience and feedback - PowerPoint PPT Presentation
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Innovative Solutions for the Energy Industry Marketer
Training & Certification
Achieved with Blended Learning
Presented By
Brenda Williams, FPL& Susan Gilbert, Apogee Interactive
Innovative Solutions for the Energy Industry Marketer
FPL and Study-Center.com
• About FPL• Drivers for decision to use Study-Center• Process used to implement the training• Audience and feedback• Success with the Study-Center• Next Steps
Innovative Solutions for the Energy Industry Marketer
Florida Power & Light– a premier utility
FPL Energy – disciplined wholesale power generation
business
FPL FiberNet– wholesale supplier of fiber optics
Innovative Solutions for the Energy Industry Marketer
Largest Electric Largest Electric Utility in FloridaUtility in Florida
Service area
St. Augustine
Daytona Beach
Melbourne
Stuart
West Palm Beach
FortLauderdale
Miami
Naples
Sarasota
Bradenton
Serves half the state
Innovative Solutions for the Energy Industry Marketer
3.944.06
3.16
3.85
90 91 92 93 94 95 96 97 98 99 00 01 02
# of customer accounts(millions)
2.4% growth in 2002
Customer Growth
Added 4 millionth acct. in 2002!
Innovative Solutions for the Energy Industry Marketer
17%17%
6%6%
25%25%
18%18%
34%34%
OilOil
Natural GasNatural Gas
Nuclear*Nuclear*
CoalCoal
Purchased Power
A Diverse Fuel Mix(2002, based on kwh generation)
*Record year for power from nuclear plants
Innovative Solutions for the Energy Industry Marketer
FPL and Study-Center.com
What were the drivers for FPL using Study-Center?• Interested in expanding training medium to include
internet-based– Ability to reach more people in shorter period
– Can access training during down times
– Offered certificates
– Refresher / updates
– Already had partnership with Apogee
• Apogee support available to troubleshoot problems
Innovative Solutions for the Energy Industry Marketer
FPL and Study-Center.com
What was the process?• Buy-in critical
– Met with managers to sell the benefits.
– Presented the benefits to the supervisors at their quarterly meeting. Demonstrated how the Study-Center worked.
– Selected dates and placed them on training calendar.
– Worked with Apogee and IM to modify the enrollment process. (Self enrollment for students. Provided list of supervisors to Apogee ).
Innovative Solutions for the Energy Industry Marketer
FPL and Study-Center.comThe audience and what courses were offered:
•Piloted use of Study-Center in 2000 with about 20 C/I reps
–Fundamentals of Electricity –Course now required for all new reps
•Introduced 5-course Residential Series first quarter 2002
–Apogee worked with FPL focus group–Courses tailored to FPL environment
Innovative Solutions for the Energy Industry Marketer
FPL and Study-Center.com
• 280 Residential Energy Services Reps• 12 RES Supervisors• All reps required to take all courses:
Fundamentals of Electricity: 4-6 hrs Energy Systems Fundamentals: 2-4 hrs HVAC in Warm Climates: 2-4 hrs Water Heating, Laundry & Pools : 2-4 hrs Appliances, Lighting & Power Quality: 2-4 hrs
• 800 Seats purchased in 2002
– mly 1 testommercial / Industrial– Online Systems
• Strategic Account Management System
Innovative Solutions for the Energy Industry Marketer
Benefits to FPL
Blending of e-Learning with classroom training Update employees on new technologies and
refresher skills Provides course completion documentation Allows employees access 24 / 7 Supervisors Summary Report Link to department web site
Innovative Solutions for the Energy Industry Marketer
FPL and Study-Center.com
Next Steps– Continue to offer the courses to new
representatives– Promote availability of Reference Library– Add Situational Spanish to course offering
Innovative Solutions for the Energy Industry Marketer
Some customization upfront
• Meeting with Supervisors & interested parties
• Removed irrelevant topics
• Added emphasis and new material
Innovative Solutions for the Energy Industry Marketer
Unique Blended Approach
• Supervisors “orchestrated” the training
• Some held competitions
• People worked together, helped each other
Innovative Solutions for the Energy Industry Marketer
5 Day Course Becomes eLearning
Innovative Solutions for the Energy Industry Marketer
Sample Module
Innovative Solutions for the Energy Industry Marketer
Learning Objectives
and Objects
Innovative Solutions for the Energy Industry Marketer
Objectives in
Behavorial Terms
Innovative Solutions for the Energy Industry Marketer
Motion Drives Home Key
Points
Innovative Solutions for the Energy Industry Marketer
Innovative Solutions for the Energy Industry Marketer
Sporatic Quizzes
• Reinforce Key Learning Objectives
• Link Back to Information
• Break up the Material
• Maintains Interest
• Assures Improvement in Scores and Accomplishment of Learninoratic Quizzes
Innovative Solutions for the Energy Industry Marketer
Courses
Pre-Test
Final
Course Advisor
Evaluation
Innovative Solutions for the Energy Industry Marketer
Innovative Solutions for the Energy Industry Marketer
Innovative Solutions for the Energy Industry Marketer
Innovative Solutions for the Energy Industry Marketer
Innovative Solutions for the Energy Industry Marketer
Innovative Solutions for the Energy Industry Marketer
Innovative Solutions for the Energy Industry Marketer
Analysis of Results
Innovative Solutions for the Energy Industry Marketer
Data is telling!
Innovative Solutions for the Energy Industry Marketer
Data of fun to analyze
Innovative Solutions for the Energy Industry Marketer
19 Supervisors, average 12 reps each
0
20
40
60
80
100
120
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
Pretest
Final
Innovative Solutions for the Energy Industry Marketer
In Summary
• eLearning is coming to the energy industry
• Best foothold where training is required
• Creating ongoing reference library valuable
• People like ability to go at their own pace
• Works best when utility and vendor really engage in the challenge