Training & MEA is your one-stop shop Services Catalogarchitect. · continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final

Since 1903...An Employer’s Most Important Resource

www.MEAinfo.org - [email protected]

Training & Services Catalog

July - December 2008

MEA is your one-stop shop

for human resource

services & training

solutions.

We’re all about your workplace!

A Message from the Director of Membership, Training and Marketing

Dear MEA Members and Colleagues,

As I write this letter, I truly understand that your time is short, you have limited energy to spend, and that “time is money”. Employers and employees are being challenged more than ever to produce more, treat customers better, increase the bottom-line and do more with less.

We understand your challenges – so when you ask us for help, we reply with timely answers, quality work, and bottom-line solutions.

WhetherMEA is managing your Employee Benefits for you, or •

you are relying on the MEA expert staff to answer your HOTLINE questions, or •

you are entrusting MEA to train your employees, or •

we are assisting you to resolve your HR, Legal and compliance issues, or •

you are seeking valid and reliable salary data to make strategic decisions, or •

your executive team seeks other peers to help them solve organizational issues,•

...we get it!

MEA is your one-stop shop for your human resource services and training solutions!

I welcome your calls at 800-662-6238, invite you to visit us at www.meainfo.org, or email me at [email protected].

For questions or concerns regarding any of our training programs listed in this catalog, please contact Kelly Henderson, our Training Administrator at 800-662-6238.

Sincerely,

Clara ConsoleDirector of Membership, Training and Marketing

Look for the Mortarboard to identify the key seminars that provide core knowledge and skills. Choose elective seminars to complete the certificate and achieve individual goals. Please see pages 11-19 for descriptions of MEA’s certificates.

Many MEA training programs have been pre-approved for general or strategic recertification credit hours toward PHR and SPHR recertification through the SHRM Human Resource Certification Institute (HRCI). For more information about certification and recertification, please visit the HRCI homepage at www.hrci.org.

MEA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Website: www.nasba.org

1www.MEAinfo.org•800.662.6238•[email protected]

Since its inception in 1903, this dynamic, evolving organization has always focused on its members’ changing needs. Through times of change and challenge, the MidAtlantic Employers’ Association’s (MEA) mission has remained constant – to help its members improve employer-employee relations and effectively manage their human resources.

From its beginnings in metal trades to the current diversity of employers in all industries, MEA has been the source of practical help, expert answers and professional support to its members.

From the Past…

A December 4, 1903 invitation issued by the twenty-two metal trade’s members of the National Founders Association established the first meeting of the Metal Manufacturers Association of Philadelphia (MMA). The purpose was to promote “open shops” in the Philadelphia area and to enable companies to cope with union activism. The MMA established a Labor

The Story of MEA

Bureau to recruit workers to replace strikers and focused on legislation affecting workers’ comp, employers’ liability and restrictions on injunctions in labor disputes.

Accurate labor information has always been a key focus of MEA and its predecessors and the first comprehensive study of wage and salary rates was undertaken in 1917.

The Manufacturers’ Association of Montgomery County (MAMC) began with different concerns in 1908. The industrialist who called the first meeting hoped to create a “mutual interest” among Montgomery County businessmen in opposition to proposed state legislation.

While MAMC was not confined to a specific industry, it was, in part, organized around local textile manufacturers’ opposition to state legislation regulating employment. Other employer concerns included workmen’s compensation legislation and increased taxes on business.

In the late 1930’s both MAMC and MMA set up employee relations committees to advise employers how to conform to new codes and regulations. These committees met with AFL and CIO leaders to establish wages, hours and new apprenticeship and helper standards. Training and employee development also emerge as a focal point for the associations.

The process of evolving is clearly what enabled these organizations to continue to remain in tact. To broaden their base of support, the MMA changed its name in 1960 to the Manufacturers’ Association of Greater Philadelphia (MAGP) and expanded its territory to cover 8 Pennsylvania counties, 5 New Jersey counties and 1 Delaware county. Their primary services included on-site advice and counsel in all areas of industrial relations with an emphasis on employer-employee relations and wage and salary administration.

In 1971, MAGP and MAMC entered into merger negotiations. The primary goal was to consolidate the resources of the two associations and create a strong, unified organization that would fully serve the manufacturing community. The Manufacturers’ Association of Delaware Valley (MADV) emerged from the merger negotiations and was headquartered in Valley Forge, PA with an additional conference center located in New Jersey. Expanded services included Affirmative Action Plan assistance and Executive Roundtable discussions.

In the 1980’s, MADV expanded its management services and marketed them beyond the Delaware Valley, opened membership to service firms and merged with the Manufacturers and Business Association of Southern New Jersey.

In 1993, recognizing that the range of professional services that the organization had developed over the years applied to all employers, MADV changed its name to the MidAtlantic Employers’ Association (MEA) to better represent all industries and geographical areas serviced.

To the Present…

Today, MEA is the region’s premier choice of employers for single source training and human resources services. MEA assists over 700 member employers of all types and sizes address their ever-expanding employee relations and workplace issues.

The Executive Committee Manufacturers’ Association of Montgomery County

1910

Bring these programs ONSITE!

2 www.MEAinfo.org•800.662.6238•[email protected]

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Services ................................................... 4-10

Certificate Programs ............................ 11-19

Briefings ..................................................... 20

Roundtables .............................................. 21

Seminars .............................................. 22-59Administrative SupportProfessional Administrator ........................... 22Getting Your Message Across! .................... 22

Communication & Interpersonal SkillsNEW! American English Pronunciation ........ 22NEW! Speaking Solutions: Effective Business Communication for Multinational Professionals ............................................... 23NEW! Supervising a Diverse Workforce ....... 23 Successful Communication ......................... 23Handling Difficult People .............................. 24 Business Writing with Emphasis on Emails ................................................... 24Public Speaking: Powerful Presentation Skills ....................................... 24

Computer Skills

Access 2003 - Level 1 ................................ 25Access 2003 - Level 2 ................................ 25Access 2003 - Level 3 ................................ 25Access 2007 - New Features ...................... 26Adobe Dreamweaver CS3 - Level 1 ............ 26Abobe Flash CS3 - Level 1 .......................... 26Crystal Reports XI - Level 1 ........................ 27Excel 2003 - Level 1.................................... 27Excel 2003 - Level 2.................................... 27Excel 2003 - Level 3.................................... 28NEW! Excel 2007 - New Features ............... 28NEW! FrontPage 2003 - Level 1 .................. 28NEW! FrontPage 2003 - Level 2 .................. 35NEW! Microsoft Office 2003 - Tipsand Tricks ................................................... 35NEW! Microsoft Office 2007 - Tipsand Tricks ................................................... 36PowerPoint 2003 - Level 1 .......................... 36PowerPoint 2003 - Level 2 .......................... 37

NEW! PowerPoint 2007 - New Features ...... 37NEW! Visio 2003 - Professional Level 1 ...... 37Word 2003 - Level 1 ................................... 38Word 2003 - Level 2 ................................... 38Word 2003 - Level 3 ................................... 38NEW! Word 2007 - New Features ............... 39

Customer ServiceCustomers First: The Key to Business Success ....................................... 39Professional Telephone Skills ....................... 39NEW! FISH! Spirit: The Path to Excellent Customer Service ........................................ 40NEW! Give ’Em the Pickle! .......................... 40

Health, Safety & Environmental

Adult, Child and Infant CPR with AED ......... 40First Aid & Bloodborne Pathogen Training for Emergency Responders ......................... 41DOT HazMat Management .......................... 41Forklift Operator Training ............................. 41Forklift Train-the-Trainer ............................... 42Safety Committee: Implementation& Continuation ............................................ 42Effective Safety Programs ........................... 42OSHA Basics .............................................. 43Inspections for Incident Prevention .............. 43Accident and Injury Investigation Techniques .................................................. 43Workers’ Compensation - Nuts and Bolts ... 44

Human Resources

NEW! HR “BOOT CAMP” - Basic Training ... 44NEW! Designing & Implementing PaidTime Off Plans ............................................. 44NEW! Designing a Total Rewards Program to Fit Your Company Culture ........................... 45NEW! Writing Effective Job Descriptions: A Practical Guide ............................................ 45 NEW! Family & Medical Leave Act (FMLA) Workshop ................................................... 45 Essentials of Recruitment, Employment & Retention ................................................. 46

Table of Contents Table of Contents (continued)

Bring these programs ONSITE! Bring these programs ONSITE!


Table of Contents

Effective Employee Relations, Recognition and Performance Management ................... 46Basics of Federal Employment Laws ........... 46COBRA Administration Workshop ............... 47 Basics of Employee Benefits ....................... 47Basics of Compensation ............................. 47Compensation Plan Design ......................... 48

Avoiding Harassment in the Workplace for Employees and Supervisors - Onsite Training at Your Location ............................. 48PHR/SPHR 10-Week Prep Course .............. 49

Leadership, Supervision and Management

Supervision Basics ...................................... 49Managing People through Motivation .......... 49Teambuilding Skills ..................................... 50Leadership Skills for Today’s Workplace ...... 50Coaching Skills for Managers and Supervisors .......................................... 50

Understanding Your Impact as aLeader using DISC Theory ......................... 51Managing Change Successfully ................... 51NEW! Conflict Management ........................ 51NEW! How to Lead Effective Meetings ........ 52Accountability: Getting Your Employees to Do What They are Supposed to Do ......... 52Critical Conversations: Having the “Hard to Have” Discussions ........................ 52Professional Impact ..................................... 53NEW! How to Negotiate Effectively .............. 53NEW! Problem Solving & Decision Making ... 53

Personal/Professional Development

Stress Management: How to Make It Work for You ............................................... 54Juggling Multiple Priorities ........................... 54

Quality Solutions

Process Mapping - Productivity Improvement ............................................... 545-S: Standardization for High Performance ....................................... 55Basics of Lean: Applying Lean Methods and Tools ...................................... 55

NEW! Lean 101 for Controllers and CFOs ... 55

NEW! Lean Office for Controllers and CFOs ................................................... 56NEW! Value Stream Mapping for Controllers and CFOs .................................. 56

Sales

Systematic Selling ....................................... 56Identifying Prospect Problems ..................... 57Introduction to Prospecting: How to Find New Clients ......................................... 57Strategic Account Management .................. 57Cold Calling................................................. 58

Training Management and Development

Planning, Developing and Managing Your Organization’s Training (PDM) ...................... 58Train-the-Trainer .......................................... 58ROI Workshop - Building a Business Plan for Training .......................................... 59

Six-Month Calendar ............................. 29-34

Index ...................................................... 60-61

Seminar Locations & Directions ......... 62-63

Registration Information ........................... 64

Registration Form ...................................... 65

Table of Contents (continued)

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MEA

Mem

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s The Benefits of Being a Member of MEA

What is MEA?

MEA is the most complete resource for all your human resources and training needs. Time pressured managers in over 700 companies use MEA for the unique convenience of accessing dozens of services and scores of training topics, all from a single resource. Providing the broadest range of high quality services is what keeps the value of membership in MEA so high for so many. That’s why MEA is … Your single source for human resource services and training solutions.

MEA is a one-stop resource for:• Human Resources Services•TrainingandOrganizationalSolutions•Workplace-relatedLegalAdviceandServices

•CompensationandBenefitsSurveys•EmployeeBenefitsPlans

What are the benefits of membership in MEA?

Free Human Resources and Benefits Assessments - Within your first year of membership, you will be visited separately by one of our HR professionals and one of our Benefits experts to assess your HR operations and your Benefits programs, and make recommendations accordingly to keep your organization in compliance and make sure your Benefits plans are cost-effective.

Unlimited use of MEA’s Employers’ HOTLINE - During business hours, seasoned HR professionals are available to answer questions on FMLA, FLSA, Compensation, Benefits, COBRA, HIPAA, Safety, OSHA and more via phone or email.

Free Subscriptions to HRAnswers Now and Workplace Advisor - An online HR library and newsletter is included to provide expert guidance on a variety of workplace-related HR and legal issues.

Legal Services - MEA’s Employment Attorney, Nancy DuBoise, provides legal counsel in resolving employment and other workplace-related issues.

Compensation & Benefits Surveys and Reports - First year free! Survey results are given to member organizations that participate (non-participating members and non-MEA members may purchase the surveys).



MEA

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Taking full advantage of your MEA membership can save your organization $5,100 (moderate usage) to $18,000 (heavy usage) annually. For more information on MEA membership, call our Membership department at 800-662-6238 or email us at [email protected]

“We’re a small company with a diverse workforce. MEA is indispensable. We’ve used the salary and benefit surveys, HR hotline, reference checking, health insurance brokering, employee recruiting services, purchased PA and US required workplace posters and participated in several training programs. We’ve found the quality of services high, the personal commitment of MEA employees is second to none, and the price is right. MEA is as important to our success as telephone or electric power services. But there is a big difference between MEA and utilities; its people care and it shows.” M. Perry Walraven,

President & CEOPerformance Controls Inc.Montgomeryville, PAMEA Member since 1996

Publications, Forms and Sample Policies - Members receive Employers’ Guide to Federal and State Laws PA/NJ/DE (first year free) and MEA’s Employer Insights, MEA’s bimonthly newsletter.

Discounted Fees - Members receive discounted fees for Public Seminars, Briefings, On-site Training, HR and legal services, Recruitment desk and MEA’s On-line Learning Center and Lending Library.

Professional Peer Roundtables- In your first year of membership, you will receive two (2) FREE seats to any of MEA’s Professional Roundtables: Human Resources & Benefits; Training and Development or Health and Safety.

Learn how to get your return on investment from your MEA membership!Sign up now for one of these sessions:

•September29-3pm-4:30pm•November17-3pm-4:30pm

At MEA’s King of Prussia Offices and Training Center

Call Beth Ann Mazza, MEA Membership Ambassador, to register at 800-662-6238 or email her at [email protected]

Introducing: Membership Orientation Sessions at MEA



Human ResourcesProfessional Services

MEA

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Whether your Human Resources needs are relatively small or involve on-going assistance, the MEA Human Resources Services staff provides professional expertise combined with years of practical HR experience. MEA’s HR Services staff offers employer-focused approaches to the issues that concern you. The following is a list of our current Human Resource Professional Services:

Employers’ HOTLINE - Provides timely answers and advice about HR and legal issues. HRAnswers Now - Online HR Library providing expert guidance on a variety of workplace related issues

Workplace Advisor - Online newsletter providing HR and Legal information

Employment Services Recruitment Desk•Outplacement/Career Transition•Interim HR staffing•

Employee Opinion Surveys - Organization-wide employee surveys - Customized written surveys and interviews - Survey follow-through assistance - Detailed analysis and action plan development HR Briefings - Information sessions that address employment related topics Strategic Business Alliances

HR Assess• mentsHR Policy and Employee Handbook •Development and/or ReviewAffirmative Action Plan Development •and/or ReviewHR Consulting•Employee Relations Guidance•PHR/SPHR Prep Course•HR Training Courses•

HR Services

• Compensation Plan Development and Consulting Support Management - Job description development or review - Position evaluation and market pricing analysis - Compensation plan development and review - Salary administration policy development - Performance management development - Review and discussion of current or future compensation plans or issues

• Total Compensation Rewards Statements • Incentive Plan Design• Paid Time Off (PTO) Conversion

Compensation

“When MEA announced they had a new service available through the Recruitment Desk, we decided to try it out. We always get exceptional service from MEA and the fees were less than other recruiting services. We were able to fill key positions in our organization, including an Operations Manager, Material Manager, Senior Buyer and Sales Rep. We turned the whole process over to MEA. MEA placed the ad, screened the candidates and sent us final recommendations. The service was the best. Kathy did a phenomenal job! I would highly recommend this service to anyone.”

Paul Boyle, ControllerLCR Electronics,Norristown, PAMEA Member since 2006

• Pre-Employment Assessments - Drug & Alcohol Screening (Member service only) - Background Checks



MEA

Services

Training & OrganizationalDevelopment Solutions

The services offered by this department at MEA offer real-world solutions. Whether your employees attend Public Seminars or On-site customized workshops at your location, our programs focus on concepts and skills that can be immediately applied in the workplace. Roundtables and Briefings bring knowledgeable professionals together to discuss, question and problem-solve with their peers.

Public Seminars

General topics include:

Management and supervision•Human resources management•Computer skills•Customer Service•Sales•

English as a Second Language •Continuous quality improvement and productivity•Environmental, health and safety training•Train-the-Trainer •And many others…•

Certificate ProgramsTraining Management•Supervision Levels 1 & 2•Human Resources Management•Sales Certificate•Sales Management•

Safety & Health•Customer Service•Administrative Assistant•Customized certificate series•

Customized On-Site Programs and Consulting ServicesNeeds assessments and identification of training gaps•Program design and implementation•Performance management•Training resources and organizational support•Topics covering many workplace issues•

Online Courses and Lending Library - Partnership with Business Training Library (BTL) Library

Briefings, Conferences and Speaker Events Employer trends and issues•Focus groups and interest groups•Challenges and developments in laws and regulations•Management information alerts and updates•

RoundtablesHuman Resources & Benefits•Health & Safety•Training & Development•

“We highly recommend MEA members consider retaining the services of MEA trainers. MEA took the time to understand our training needs and customized their leadership development courses to arm over 50 line supervisors and managers with a toolbox of skills they can draw upon to manage our ever increasing aircraft production demands.”

John Norton, Director of TrainingKeystone Helicopter Inc., Coatesville, PAMEA Member Since 2007



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Publications & ResearchPennsylvaniaNew JerseyDelaware

www.MEAinfo.org 800-662-6238 FAX 610-666-7866

2008 Employers’ Guideto Federal and State Employee Relations Laws and Regulations for

At the core of our publications package are the MEA regional compensation & benefits surveys and the Employers’ Guide to Federal & State Laws. The surveys are the best guide to the wages and salaries actually paid in the Delaware Valley by the region’s businesses. The Employers’ Guide forms the foundation for a host of MEA services that shepherd organizations through the ever increasing complex maze of government regulations.

MEA publications provide more detailed information for several critical management issues, such as dealing with FMLA, HIPAA and ADA. When the information required is of a specialized nature, the MEA Research department can assist with customized surveys and statistical analyses.

Compensation & Benefits Surveys

• Regional surveys by position - Administration and Office Support; Engineering, Scientific,Technical and Information Services; Production, Maintenance and Service; and Supervisory and Management

• General regional surveys - Policies, Practices and Benefits; Health Benefits; and Salary Planning Guide

• National surveys - National Executive Compensation; National Wage and

Salary; Sales Compensation and Practices; National Information Technology and Engineering; National PayTrends; National Policies & Benefits

Customized Research Specialized compensation surveys•Individual employer compensation analyses•Customer satisfaction surveys•Economic and business surveys•Regional demographic analysis and forecast•

Employers’ Guide to Federal & State Laws - Employers’ Guide to Employee Relations Laws and Regulations - Federal, Pennsylvania, New Jersey & Delaware

Management Publications

•HumanResourcescomplianceguides - Americans with Disabilities Act; Family and Medical Leave Act; Violence Goes

to Work; HIPAA (Health Insurance Portability & Accountability Act) Guide

•Managementresources - Federal and Pennsylvania posting requirements

“ESCO has been a long time user of the MEA surveys. We find them particularly beneficial during our annual salary review process to ensure that our pay ranges are competitive with the current market demands. As we continue to grow and change our organizational structure, the survey data is a reliable benchmark tool for developing the salary structure for any new position.”

Yolan M. Bordner, Personnel RepresentativeEngineered Arresting Systems Corporation, Aston, PA MEA Member since 1978



MEA

Services

Employee Benefits Services

Employee benefits are expensive and complex. Each employer must focus not only on cost control, but on administering its benefit plan in a compliant fashion - in a legislative climate that is always changing. Good communication and effective education of your benefit program is critical in today’s marketplace. MEA will help you actively manage your benefit program and comply with federal and state rules and regulations.

MEA’s Employee Benefits Services are directed at helping our members deal with changing benefits needs and ever-changing benefits environments. Regardless of the size of your organization, MEA’s experienced professionals will find products and services to suit your needs. What differentiates MEA from other providers is that we have an exceptional customer service approach – we strive to exceed your expectations!

Member Assistance

Benefits “hotline”•Periodic Briefings & Updates•Legislative compliance assistance: COBRA, •TEFRA/DEFRA, FMLA, ADA, HIPAA, ERISA, Medicare, etc.

Insurance Services

Group & Individual Medical•Prescription Drug•Dental•Group Life & Accidental Death & Dismemberment•Short and Long Term Disability•“Voluntary” Additional Coverages•

Other Benefits and Services

401(k) and Profit Sharing Plans •Benefits Assessments•Customized Plan Communications•Employee Benefits Statements•Employee Fitness Programs•Employee Assistance Programs (EAP)•Employee Wellness Programs•

Administration Services:

Section 125 Cafeteria Plan Administratio• n - with Flexible Spending Account (FSA) & Dependent Care Account debit card availability COBRA Administration•

“Being an HR Department of one, with almost 150 employees, I rely heavily on MEA’s assistance. For the last several years, they have been my broker of record for medical and dental insurance. Each open enrollment period, they provide new and innovative ways for our company to maintain costs while providing top benefits for our employees. MEA is involved every step of the way, from education to implementation. Every few months they come and spend some time at each of our two locations just to help our employees with billing questions, co-pays, reimbursements, etc. Our employees feel comfortable calling MEA directly. Every time another broker calls, I tell them that I love my current broker and will not change.”

Karen Giannone, HR DirectorPremier Dental Products CompanyPlymouth Meeting, PAMEA Member since 1980



MEA

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Nancy DuBoise, MEA Employment AttorneyEmail: [email protected]

HotlineYou will have unlimited Hotline access to an MEA attorney, who specializes in labor and employment law. There is no limit on the amount of time (or the number of times) MEA members can call Legal Services and get advice over the phone, at no additional cost.

For assistance with non-routine legal matters, assistance is available on a fee-for-service basis at competitive hourly rates.

Compliance with Laws and Regulations Including:FMLA•Wage & Hour questions•ADA and Reasonable Accommodation•Civil Rights Laws •Affirmative Action •

Training (discounted fees with MEA membership)

Legal Briefings and Member Updates•“Avoiding Harassment”•

“Basics of Federal Employment Laws”•

Examples of Non-Routine Legal Matters

On-site Harassment or Complaint Investigations•

Writing a response to discrimination charges filed with EEOC•

On-site assistance with Affirmative Action and OFCCP audits•

Labor negotiations, arbitrations•

Representing member companies at Unemployment •Compensation hearings

Drafting Employment Agreements•

Drafting Severance Agreements•

Legal ServicesThe American workplace has become the subject of significant regulation by local, state and federal governments. As a result, busy professionals frequently need to seek out legal experts for advice and compliance assistance. Whether your needs occur frequently or only occasionally, as an MEA member you can pick up the phone and call a lawyer who will provide legal advice without any additional charge beyond the cost of your membership. No appointment is necessary.

“We used Nancy for a case. She did a phenomenal job. It involved an outside contractor so it involved another company’s legal department. Nancy handled the case in an expeditious manner, to the benefit of all parties involved. I highly recommend Nancy for any employment law issue.”

Paul BoyleController

LCR ElectronicsNorristown, PA

MEA Member since 2006

MEA’s Legal Services can assist our members in the following ways:

Members Only



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Refer to listings in the catalog for program descriptions and schedules. Refer to page 65 for a Registration Form. Contact MEA’s Training & Organizational Development Solutions at (800) 662-6238 with questions about this program.

MEA Sales CertificateSales

Give your organization the tools to improve the sales process and close more business. This is a results-based Certificate program and participants should enroll in this Certificate if they, or their organizations, are concerned because their sales aren’t growing as quickly as they would like; frustrated because prospects or clients use them for free consulting; disappointed because they are constantly looking for new opportunities, but have a hard time getting in front of decision makers; or they are stuck in a sales plateau and don’t know what to do about it.

Who should attend?

Sales managers and sales professionals who are involved in selling their products or services. Technical staff that may become involved in the sales process. Any sales person within your organization who is not exceeding his/her quota/goals.

Core Seminars – you must complete all four seminars listed below

• Systematic Selling - (page 56) (Prerequisite for the Sales Certificate Program)• Identifying Prospects’ Problems - (page 57)• Introduction to Prospecting: How to Find New Clients - (page 57) • Closing the Sale - Look for dates in the next catalog

Suggested Electives – you must complete two electives (or you can complete any two of the MEA seminars listed in our catalog)

• Cold Calling - (page 58)• Public Speaking: Powerful Presentation Skills† - (page 24)• Successful Communication*† - (page 23)

NOTE: The MEA Sales Certificate, or any of its courses, can be customized and delivered on-site to groups in your organization.

*This program has been approved for recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.)

† MEA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Website: www.nasba.org



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Give your organization the tools to improve its sales process and close more business. This is a results-based certificate program. Participants should enroll in this program if they, or their organizations, are concerned because their sales people are underachieving; frustrated because they can’t build the right sales team; unsure about how to move their people to the next level; or disappointed with their own growth in the sales/sales management area. To earn the Certificate, courses may be taken in any order.

Who should attend?

VPs of Sales, or Sales Managers who are responsible for sales, and any sales professionals.

Core Seminars – you must complete all four seminars listed below

• Systematic Selling - (page 56) • Increasing Your Sales Team’s Effectiveness - Look for dates in the next catalog• Strategic Account Management - (page 57) • Build and Mold Your Model Employee - Look for dates in the next catalog


• Cold Calling - (page 58)• Public Speaking: Powerful Presentation Skills† - (page 24)• Successful Communication*† - (page 23)

NOTE: The MEA Sales Management Certificate, or any of its courses, can be customized and delivered on-site to groups in your organization.



Sales Management

MEA SalesManagement Certificate



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Proven leadership abilities are developed over time. Often businesses fail to provide training and support when promoting employees into new positions. MEA has a time-proven supervisory certificate series to assist your organization in developing competent and effective leaders.

Who should attend?

Newly appointed supervisors, managers and professionals, those that have managerial potential, and managers who have fewer than three years of supervisory experience.

(Experienced supervisors and managers, and those that have completed Level 1 certification, are recommended to take the MEA Supervisory Certificate Level 2.)

Core Seminars – you must complete all five seminars listed below

• Successful Communication*† - (page 23)• Supervision Basics† - (page 49)• Managing People through Motivation*† - (page 49)• Teambuilding Skills*† - (page 50)• Leadership Skills for Today’s Workplace*† - (page 50)

Participants may take the CORE seminars in any order, although we suggest you begin with Supervision Basics.


• How to Lead Effective Meetings* - (page 52)• Business Writing with Emphasis on Emails* - (page 24)• Critical Conversations: Having the “Hard to Have” Discussions*† - (page 52)• Public Speaking: Powerful Presentation Skills† - (page 24)• Safety Committee: Implementation and Continuation* - (page 42)• Handling Difficult People* - (page 24)• Stress Management - (page 54)• Juggling Multiple Priorities† - (page 54)

MEA Supervisory Certificate - Level 1 Supervisory

Level 1






These courses pick up the skills where the Level 1 Certificate leaves off. Learn advanced skills that will lead you to other leadership levels in your organization. These skills will help you manage others better and assist in keeping your organization free of compliance issues.

Who should attend?

Experienced supervisors and managers, and those that have completed MEA’s Supervisory Certificate - Level 1.

Core Seminars – you must complete all five seminars listed below

• Coaching Skills for Managers and Supervisors*† - (page 50)• Understanding Your Impact as a Leader Using DISC Theory* - (page 51)• Managing Change Successfully*† - (page 51)• Conflict Management* - (page 51)• Basics of Federal Employment Laws*† - (page 46)

Participants may take the CORE seminars in any order.


• How to Lead Effective Meetings* - (page 52)• Business Writing with Emphasis on Emails* - (page 24)• Critical Conversations: Having the “Hard to Have” Discussions*† - (page 52)• Public Speaking: Powerful Presentation Skills† - (page 24)• Safety Committee: Implementation and Continuation* - (page 42)• Handling Difficult People* - (page 24)• Stress Management - (page 54)• Juggling Multiple Priorities† - (page 54)

MEA Supervisory Certificate - Level 2 Supervisory

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MEA Human Resources Certificate Human

Resources

MEA offers the Human Resources Certificate to assist your organization in keeping up-to-date with the ever changing issues in Human Resources and to provide broad-based HR education for employees new to the HR field. Each core seminar covers major areas of concern that human resource professionals must understand and address on a regular basis.

Who should attend?

Human Resource professionals, Administrative Assistants, Office Managers, and Supervisors responsible for any aspect of the HR function.

Core Seminars – you must complete all six seminars listed below

• Essentials of Employment, Recruitment & Retention*† - (page 46)• Effective Employee Relations, Recognition & Performance Management* - (page 46)• Basics of Federal Employment Laws*† - (page 46)• COBRA Administration Workshop*† - (page 47)• Basics of Employee Benefits* - (page 47)• Basics of Compensation* - (page 47)


• Designing & Implementing Paid Time Off Plans* - (page 44)• Designing a Total Rewards Program to Fit Your Company Culture* - (page 45)• Compensation Plan Design* - (page 48)• Planning, Developing & Managing Your Organization’s Training (PDM)* - (page 58)• Writing Effective Job Descriptions: A Practical Guide* - (page 45)• FMLA Workshop* - (page 45)





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Learn a defined process to strategically map out training for your organization. Core sessions will prepare you to plan, promote and present training with an emphasis on Needs Assessment and Training Evaluation.

Who should attend?

Managers, HR Generalists, Training Specialists, and Professionals who have the responsibility for planning, designing and presenting training in their organizations.

Core Seminars – you must complete all three seminars listed below

• Planning, Developing & Managing Your Organization’s Training (PDM)* - (page 58)• Train the Trainer* - (page 58)• ROI Workshop: Building a Business Plan for Training* - (page 59)

(We strongly recommend Planning, Developing & Managing Your Organization’s Training be taken first in the Training Management Certificate Program.)


• Successful Communication*† - (page 23)• Leadership Skills for Today’s Workforce*† - (page 50)• Juggling Multiple Priorities† - (page 54)• Effective Employee Relations, Recognition and Performance Management* - (page 46)• Public Speaking: Powerful Presentation Skills† - (page 24)• Coaching Skills for Managers and Supervisors*† - (page 50)

MEA Training Management Certificate Training

Management





Certifi

cate Prog

rams


MEA Customer Service Certificate Customer

Service

Seven out of ten customers who switch from one company to a competitor cite poor service as the reason. This certificate is designed to build the necessary skills required to provide excellent customer service with the ultimate goal of long-term customer loyalty. The certificate courses focus on developing employees who know that they play a vital role in their organization’s success.

Who should attend?

Individuals who have direct or indirect customer contact, including Managers of Customer Relations or Sales departments.


• Customers First: The Key to Business Success - (page 39)• Professional Telephone Skills - (page 39)• Successful Communication*† - (page 23)


• Stress Management: How to Make It Work for You - (page 54)• Juggling Multiple Priorities† - (page 54)• Public Speaking: Powerful Presentation Skills† - (page 24)• Handling Difficult People* - (page 24)• FISH! Spirit: The Path to Excellent Customer Service - (page 40)• Give ‘Em the Pickle! - (page 40)





Cer

tifi

cate

Pro

gra

ms


Administrators at all levels in today’s dynamic business environment are constantly challenged to new levels of professional excellence. This certificate program provides participants with the opportunity to sharpen and build administrative skills and increase their value to their organizations.

Who should attend?

Administrative Assistants, Office Managers, Team or Office Coordinators and Office Administrators.


• Professional Administrator - (page 22) • Juggling Multiple Priorities† - (page 54)• Getting Your Message Across! - (page 22)


• Stress Management: How to Make It Work for You - (page 54)• Professional Telephone Skills - (page 39)• Customers First: The Key to Business Success - (page 39)• Handling Difficult People* - (page 24)

MEA Administrative Assistant Certificate Administrative

Assistant





Certifi

cate Prog

rams


MEA Safety & Health Certificate Safety &

Health

As workers’ compensation costs skyrocket and compliance with Occupational Safety and Health Administration (OSHA) regulations become more onerous, companies are finding that effective health and safety policies and proactive safety cultures are critical for business success.

The MEA Safety and Health Certificate is designed to assist companies, who cannot afford full time health and safety professionals, by training internal resources how to ensure OSHA compliance and establish or improve processes necessary to reduce exposures and incidents at the workplace. These seminars are designed and taught by certified safety and health professionals.

Who should attend?

HR Managers, Safety and Health Coordinators, environmental professionals and safety committee members tasked with improving safety performance. Courses will also benefit Managers, Supervisors or line level employees who are invested in health and safety initiatives. Health and Safety professionals that need to refresh their skills are also encouraged to attend.

Core Seminars – you must complete all six seminars listed below

• Effective Safety Programs - (page 42)• OSHA Basics - (page 43)• Inspections for Incident Prevention - (page 43)• Accident and Injury Investigation Techniques - (page 43)• Workers’ Compensation - Nuts and Bolts* - (page 44)• Safety Committee: Implementation & Continuation* - (page 42)


• First Aid & Bloodborne Pathogen Training for Emergency Responders - (page 41)• Adult, Child and Infant CPR with AED* - (page 40)• DOT HazMat Management - (page 41)





Bri

efing

s

10/7 - KoP12pm-1pm

Recruiting Tips - Lunch-n-Learn - Kathy Muscarella, MEA Senior HR ConsultantMember $35/Non-Member $50

1 HRCI credit

October

Integration of Total Compensation Strategies in the Current Economy: How are Organizations Responding? - Carrie Theisen, MEA Director of Human Resource Services - Member $35/Non-Member $50

2 HRCI credits10/10 - KoP9am-11am

Understanding & Communicating Social Security Options to Potential RetireesMark Gerhert, Social Insurance Representative, Norristown District Office - Member $35/Non-Member $50

1.5 HRCI credits10/28 - KoP8:30am-10am

8/21 - NJ9am-12pm

NJ Immigration - Shereen Chen, Ballard Spahr Andrews & Ingersoll, LLPMember $85/Non-Member $125

3 HRCI credits

8/5 - KoP9:30am-11am

PA FMLA/ADA/Workers’ Compensation - Denise Keyser, Partner, Ballard Spahr Andrews & Ingersoll, LLP - Member $35/Non-Member $50

1.5 HRCI credits

August

2008 MEA BriefingsHRCI Approved

11/5 - KoP9am-12pm

Unemployment Compensation - Judy Snyder, SPHR, Unemployment Tax Advisory CorporationMember $85/Non-Member $125

2.75 HRCI credits

11/13 - KoP9am-11am

Evaluating the Effectiveness of Your Company’s 401 (k) Plan - Rick Silliman, President, Penn Chesapeake Advisors - FREE - Members Only

2 HRCI credits

November

12/4 - KoP9am-12pm

12/10 - KoP12pm-3pm

PA Immigration - Shereen Chen, Ballard Spahr Andrews & Ingersoll, LLPMember $85/Non-Member $125

3 HRCI credits

Internet Litigation - Theresa Loscalzo, Partner, Schnader Harrison Segal & Lewis, LLPMember $85/Non-Member $125

3 HRCI credits

December

Look for NEW Briefings being offered throughout the year

July

HSAs, HRAs & FSAs - What Are the Differences and What’s Right for Your Company? - Lunch-n-Learn - Janie Oehlert, MEA Manager of Employee Benefits Member $35/Non-Member $50

1.5 HRCI credits7/31 - KoP12pm-1:30pm

Evaluating the Effectiveness of Your Company’s 401 (k) Plan - Rick Silliman, President, Penn Chesapeake Advisors - FREE - Members Only


Internet Litigation - Theresa Loscalzo, Partner, Schnader Harrison Segal & Lewis, LLPMember $85/Non-Member $125

3 HRCI credits7/10 - NJ9am-12pm

Background Checks: The Legal Implications - Nancy DuBoise, MEA Employment AttorneyMember $35/Non-Member $50


Surveys 101: How to Effectively Use Salary Data - Lunch-n-LearnCarrie Theisen, MEA Director of Human Resource Services FREE to Survey Participants/Non-Participants: Member $35/Non-Member $50

7/1 - KoP12pm-1:30pm

1.5 HRCI credits

9/24 - KoP9am-11am

Background Checks: The Legal Implications - Nancy DuBoise, MEA Employment AttorneyMember $35/Non-Member $50

2 HRCI credits

9/3 - KoP9am-12pm

PA Wage & Hour Law - Robert Kuzynski, Bureau of Labor Law ComplianceMember $85/Non-Member $125

3 HRCI credits

September

9/17 - KoP12pm-1:30pm

Paid Time Off - Lunch-n-Learn - Carrie Theisen, MEA Director of Human Resource ServicesMember $35/Non-Member $50

1.5 HRCI credits

9/10 - KoP9am-10:30am

Businesses on Thin I.C.E.: Immigration Targets Small Employers for AggressiveImmigration Enforcement - William A. Stock, Esq., Klasko, Rulon, Stock & Seltzer, LLP Member $35/Non-Member $50

1.5 HRCI credits



Ro

undtab

les

Professional Peer Roundtables – in your first year of membership, you will receive two (2) FREE seats to any of MEA’s Professional Roundtables – one for the primary contact in your organization, and the second for any member of the organization. You must register for the Roundtables within the first six months of joining MEA.

Roundtables meet 4 times a year - Fee $245/year subscription

MEMBEREXCLUSIVE!2008 MEA Roundtables

HR & Benefits - SNJ9/18 - NJ11am-1:30pm

12/11 - NJ11am-1:30pm

HR & Benefits - Fridays

9/12 - KoP8:30am-11am

11/21 - KoP8:30am-11am

HR & Benefits - Tuesdays

8/26 - KoP8:30am-11am

11/18 - KoP8:30am-11am

Health & Safety

7/29 - KoP8:30am-11am

10/21 - KoP8:30am-11am

Training & Development

9/19 - KoP9am-11:30am

12/5 - KoP9am-11:30am



Ad

min

istr

ativ

e S

upp

ort July 23 - KoP

Oct. 2 - KoP

9am-4pm

Member - $195Non-Member - $275

Catered lunch included.

AdministrativeAssistant

Com

mun

icat

ion

and

Inte

rper

sona

l Ski

lls

Aug. 12 - KoPOct. 22 - KoP

9am-4pm



AdministrativeAssistant

Oct. 24 - Dec. 19 - KoP 8 Fridays (skip Nov. 28)

1pm-4pm (each day)

Member - $1,600Non-Member - $2,080

price includes:•individualized assessment

of American English pronunciation•anAmericanEnglish

dictionary•asmallpocket-sizedmirror

NEW

Participants will need to bring the following items for this training:•Anaudio-cassetterecorder(standard-sizeormicro-cassette)ordigitalrecorder•Anadditionalcassette

Professional AdministratorThis course is designed for Administrative Assistants, Office Managers or anyone enrolled in the Administrative Assistant Certificate Program. It takes a lot to be a true professional in today’s workplace. This program will give participants a new awareness of the skills needed to succeed. Through interactive discussion and hands-on exercises, participants will learn new skills and increase their knowledge base so that they can keep their departments moving ahead.

How to achieve professional excellence•

How to be a take-charge assistant and use the skills necessary to excel in your job•

How to deal effectively with change•

How to incorporate the five “R’s” into your every day approach: Reliability, •Responsiveness, Rapport, Resourcefulness and Recovery

Getting Your Message Across!This course is designed for Administrative Assistants, Office Managers, or anyoneenrolled in MEA’s Administrative Assistant Certificate. In this session two key areas will be addressed: Successful Communication and Powerful Presentation Skills.

Through hands-on exercises participants will learn proven techniques that can be put into practice immediately.

•Howtocommunicate-doitrightthefirsttime•Recognizingandovercomingbarriersinyourselfandothers•Usingfeedbackasanessentialcommunicationtool•Howtolistenforbettercommunication•Overcomingnervousnesswhenspeaking•Howtouseeyecontacteffectively•Understandinghowtousenon-verbal communication and tone of voice effectively in getting a message across

American English Pronunciation (Accent Modification)This advanced-level course is for multinational professionals who would like to improve their pronunciation so they can effectively convey their talents and ideas.

Analysis of one’s pronunciation strengths and weaknesse• sProduction of targeted vowels and consonants•Use of word and sentence stress, intonation, pauses, and thought groups to •enhance meaning in conversations, meetings, presentations, phone calls, and teleconferencesAccurate pronunciation of relevant job-related terminology and words used •personally and professionally



NEWSep. 5, 12, 19 - KoP - 3 sessionsDec. 3, 10, 17 - KoP - 3 sessions

9am-4pm (each day)



NEW

To help customize the program to the needs of the attendees, registrants will be asked to complete a short questionnaire about their workplace and goals.

July 31 - KoP

9am-12pm


Speaking Solutions: Effective Business Communication for Multinational Professionals This program is for multinational professionals who wish to increase their professional visibility and credibility through effective and appropriate participation. Gain effective and assertive conversation, meeting, and oral presentation skills, enhance your active listening and questioning skills, and increase your understanding of important business phrases and idioms. Participants will be encouraged to supply specific examples of communication tasks or issues from their current or past work experiences.

Effective conversation, group discussion, and oral presentation skills•

Active listening skills and questioning techniques•

How non-verbal messages affect communication•

American business idioms, collocations, and phrases•

Assertive communication•

Supervising a Diverse WorkforceThis three-hour workshop, which balances information dissemination and hands-on tasks, focuses primarily on the verbal and non-verbal language issues that create ambiguity and misunderstandings at work. Participants in this workshop will gain the following:

Increased awareness of how cultural values and styles affect workplace interactions•Heightened understanding of the importance to communication of such issues as: •intonation, word choice, turn taking awareness, paraphrasing, and gestures and body languageAbility to use cultural generalizations effectively while avoiding stereotyping•Knowledge of options that exist to train multicultural employees to communicate •more effectively and appropriately at workA list of easily available resources to guide cross-cultural interactions•

July 15 - KoPSep. 9 - KoPOct. 14 - NJ

9am-4pm



6 Credits

6 Credits

Supervisory Level 1

Customer Service

Nov. 11 - KoPDec. 18 - KoP

Successful Communication Leverage your power as a successful communicator. Learn the strategies to prevent misunderstandings, listen effectively, deal with conflict, communicate with diverse groups and maximize the communication potential of technology.

Six Steps for Effective Communication•

Overcoming Communication Barriers•

Using Technology to Communicate Effectively•

Communicating with Diverse Groups•

Using Feedback as a Communication Tool•

Techniques for Becoming a Better Listener•

Communicating Effectively in a Conflict Situation•

Com

munication and Interpersonal S

kills



Aug. 27 - KoPOct. 8 - KoPDec. 4 - NJ

9am-4pm



6 Credits

July 8 - KoPSep. 25 - NJNov. 13 - KoP

9am-4pm



6 Credits

Com

mun

icat

ion

and

Inte

rper

sona

l Ski

lls

Sep. 3 & 4 - KoP (2 days)Oct. 28 & 29 - KoP (2 days)Dec. 2 & 3 - KoP (2 days)

9am-4pm (each day)



12 Credits

Handling Difficult People While difficult people may constitute a small portion of the workforce, dealing with them can be time-consuming and challenging and sometimes counter-productive. This program will provide participants with the skills needed to effectively work with difficult individuals encountered from time to time in the workplace. Time will be given in class to address participants’ specific needs and to develop an action plan for implementation back in the workplace.

Understand, diagnose and deal with difficult behavior in the workplace•

Learn methods to work effectively with difficult people•

Put to use a step process to overcome conflict with others•

Understand the hostility curve to better handle angry and upset individuals•

Learn to manage your own emotions•

Business Writing with Emphasis on Emails The ability to communicate effectively is critical to success and is a highly valued skill in today’s workplace. This is especially true with written communication. In this world of text messages and poorly written emails, people who succeed in their workplaces know how to write simple messages using correct grammar and appropriate tone.

In this workshop you will learn and practice skills to help you write more clearly and concisely, communicate your message and increase your productivity.

Review basic grammar •

Identify the different goals for writing and the formats for each•

Practice writing and editing memos, short reports, and other business forms•

Practice writing emails that get attention and results •

Review rules for email etiquette •

Develop a personal plan of action for self improvement•

Public Speaking: Powerful Presentation SkillsGiving informative, energetic, inspiring presentations is a learned skill. Great presenters and speakers start at the beginning and learn the basics of organization, preparation, delivery and most of all, handling anxiety. Learning to be a better speaker is similar to learning any activity. In the beginning, it can be frustrating and takes practice to do well. This program presents the basics of making an excellent presentation and provides the practical experience to prepare participants to be professional, competent presenters. This program is for all levels of employees.

Reducing anxiety•

Preparing the presentation•

Presenting with visuals•

Arranging the room•

Handling questions and answers•

Understanding the audience and involving participants•



Co

mp

uter Skills

Aug. 13 - KoPOct. 9 - NJ

9am-4pm




9am-4pm



Access 2003 - Level 1This course is designed to provide the basics of managing data with Access including adding, deleting and sorting records, identifying and establishing table relationships, creating basic select queries along with designing basic forms and reports.

An Overview of Access 2003 •

Managing Data •

Establishing Table Relationships •

Querying the Database •

Designing Forms •

Producing Reports•

Access 2003 - Level 2In this course you will learn how to design and create a new Access database, how to customize database components such as tables, queries, forms and reports, and how to share Access data with other applications.

Planning a Database •

Building the Structure of a Database •

Controlling Data Entry •

Finding and Joining Data •

Creating Flexible Queries •

Improving Your Forms •

Customizing Your Reports •

Expanding the Reach of Your Data •


9am-4pm



Access 2003 - Level 3 This course provides the skills necessary to import data, create advanced queries (cross-tab and Pivot Table), simplify and automate tasks with macros and use advanced forms and report techniques.

Structuring Existing Data •

Writing Advanced Queries •

Simplifying Tasks with Macros •

Adding Interaction and Automation with Macros •

Making Forms More Effective •

Making Reports More Effective •

Maintaining an Access Database •



July 30 - KoPSep. 26 - NJNov. 12 - KoP

9am-12pm


Oct. 15 - KoP

9am-4pm



Sep. 17 & 24 - KoP (2 days)

9am-4pm (each day)



Co

mp

uter

Ski

lls Access 2007 - New Features This course provides the skills necessary to work with the additional features in the latest release of the software for improving the management, presentation, and distribution of your databases.

Exploring the Access Environment •

Creating Tables and Forms •

Creating Queries and Reports •

Working with External Data•

Adobe Dreamweaver CS3 - Level 1In this course you will design, build, and upload a website using Dreamweaver. Participants will also learn to insert images, create various hyperlinks and work with framesets.

Getting Started with Dreamweaver •

Creating a Website •

Adding Design Elements to Web Pages •

Working with Links •

Working with Frames •

Uploading a Website•

Adobe Flash CS3 - Level 1This course provides the skills necessary to develop multimedia and distribute it on the web for electronic communications. You will learn to create web pages or web page components that contain text, graphics, and animation, and that will display correctly in almost every browser on most computing platforms.

Exploring Adobe Flash CS3 •

Working with Graphics •

Managing Text in a Flash Document •

Adding Animations to a Flash Document •

Adding Interactivity to Buttons •

Working with Movie Clips •

Adding Audio to a Movie •

Adding Video to a Movie •



Co

mp

uter Skills

Aug. 19 & 26 - KoPNov. 4 & 11 - NJ

9am-4pm (2 days)


Catered lunch included. Getting Started •

The Design Window•

More Formatting & Graphics•

Printing & Exporting •

Designing a New Report•

Summary & Drill-Down Reports•

Formulas & Functions •

If-Then-Else Conditions •

Charting •

Crystal Reports XI - Level 1This two day interactive workshop is designed for new users of Crystal Reports XI. Some of the topics covered include a review of the software features, report design and the creation of presentation quality reports including basic list and group reports that work with almost any database.

July 15 - KoPSep. 9 - NJOct. 7 - KoP

9am-4pm



Excel 2003 - Level 1Excel 2003 Level 1 is designed to give participants the skills they need to create basic worksheets, use mathematical formulas and functions, format and edit worksheet information and print worksheets.

Getting Started with Excel •

Modifying a Worksheet •

Performing Calculations •

Formatting a Worksheet •

Developing a Workbook •

Printing Workbook Contents •

Customizing Layout •

July 22 - KoPSep. 16 - NJOct. 14 - KoP

9am-4pm



Excel 2003 - Level 2Excel 2003 Level 2 shows you how to streamline repetitive tasks and display spreadsheet data in more visually effective ways. In this course, you will use Excel 2003 to create templates, charts, graphics, advanced formulas, sort and filter data, import and export data, analyze data, and work with Excel on the Web.

Creating and Applying Templates •

Creating and Modifying Charts •

Working with Graphic Objects •

Calculating with Advanced Formulas •

Sorting and Filtering Data •

Using Excel with the Web•



Co

mp

uter

Ski

lls July 29 - KoPSep. 23 - NJOct. 21 - KoP

9am-4pm



Excel 2003 - Level 3This course provides the skills necessary to create macros, collaborate with others, audit and analyze worksheet data, create PivotTables and PivotCharts, incorporate multiple data sources, and import and export data.

Streamlining Workflow •

Collaborating with Others •

Auditing Worksheets •

Analyzing Data •

Working with Multiple Workbooks •

Importing and Exporting Data •

Structuring XML Workbooks•

NEW July 30 - KoPSep. 26 - NJNov. 12 - KoP

1pm-4pm



Excel 2007 - New FeaturesThis course provides the skills necessary to work with the additional features in the latest release of the software for improving the management, presentation, and distribution of your spreadsheets.

Exploring the Excel Environment •

Organizing Data •

Analyzing Data •

Presenting Data•

NEW Oct. 22 - KoP

9am-4pm



FrontPage 2003 - Level 1In this course you will learn to design, develop, and deploy Web sites that can be viewed on any Web-enabled computer around the world. FrontPage 2003: Level 1 is for someone who wants to create Web sites and Web pages in a graphical application.

Overview of Web Development•

Adding Images•

Adding Tables•

Formatting a Web Page•

Applying a Theme•

Designing a Web Page Layout•

Structuring a Web Site with Navigation View•

Publishing a Web Page•



July 2008 - ME

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apping - Productivity

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Supervision B

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Forklift Train-the-Trainer (Day 1) -

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Co

mp

uter Skills

NEWOct. 29 - KoP

9am-4pm



FrontPage 2003 - Level 2This course teaches you to add more complex features, dynamic components, and enable two-way interaction with your Web site’s visitors. In this course, you will enhance the functionality and usability of your Web site using FrontPage tools.

Laying Out a Page with Frames•

Working with Forms•

Displaying Dynamic Content•

Sharing Content Between Pages•

Managing Workgroup Development•

Maintaining a Site•

NEW

This course is designed to show time-saving techniques that busy professionals can use daily. Learn shortcuts to use in Word 2003, Excel 2003 and PowerPoint 2003.

Microsoft Office 2003 - Tips and Tricks

Microsoft Office Suite Features•NewwaytouseAutoCorrect•“Linking”datafromoneapplicationtoanotherapplication

Word 2003•Taskpanestoincrease efficiency, specifically the new and improved Clip Board and Styles panes•Techniquesforselectingtextandmovinginlargerdocuments•“Replace”featuretoaidinformatting•UseAutoTextfeaturetoavoidtyping•Techniquesforworkingwithbulletsandnumbering•MailMerge

Excel 2003•Creatingformulas(learnlow-anxietytechniquesforthis)•AutoFillfeature–newwaystousethisfeature•Techniquesforselectingdataandmovingaroundalargespreadsheet•Quickformattingtechniques•Sortingtechniques

PowerPoint 2003•UtilizeDesignTemplatestoprovidevisualimpact•UseAnimationtohelpfocusonimportantpointsandaddflare•SendapresentationtoWord•LearntousethePacktoCDwizardto bundle all the files you need to run a presentation on another computer•UtilizeanHTMLformattosharepresentations

Sep. 10 - KoPNov. 6 - NJ

9am-4pm





Co

mp

uter

Ski

lls

This course is designed to show time-saving techniques that busy professionals can use daily. Learn shortcuts to use in Word 2007, Excel 2007 and PowerPoint 2007.

NEWMicrosoft Office 2007 – Tips and Tricks

Microsoft Office Suite Features•NewwaytouseAutoCorrect•“Linking”datafromoneapplicationtoanotherapplication

Word 2007•Taskpanestoincreaseefficiency,specifically the new and improved Clipboard and Styles panes•Techniquesforselectingtextandmovinginlargerdocuments•“Replace”featuretoaidinformatting•UseAutoTextfeaturetoavoidtyping•Techniquesforworkingwithbulletsandnumbering•MailMerge

Excel 2007•Creatingformulas(learnlow-anxietytechniquesforthis)•AutoFillfeature–newwaystousethisfeature•Techniquesforselectingdataandmovingarounda large spreadsheet•Quickformattingtechniques•Sortingtechniques

PowerPoint 2007•UtilizeDesignTemplatestoprovidevisualimpact•UseAnimationtohelpfocusonimportantpointsandaddflare•SendapresentationtoWord•LearntousethePacktoCDwizardtobundle all the files you need to run a presentation on another computer•UtilizeanHTMLformattosharepresentations

Nov. 19 - KoPDec. 11 - NJ

9am-4pm



Sep. 12 - KoP

9am-4pm



PowerPoint 2003 - Level 1PowerPoint 2003 Level 1 provides the skills necessary to create presentations from scratch including formatting and proofing presentations, using drawing tools, working with clip art, creating tables, adding charts and delivering presentations.

An Orientation to PowerPoint •

Beginning a Presentation •

Formatting Text Slides •

Adding Tables to a Presentation •

Charting Data •

Modifying Objects •

Adding Images to a Presentation •

Preparing to Deliver a Presentation•



Co

mp

uter Skills

PowerPoint 2003 - Level 2This course provides the skills necessary to work with design templates, organizational charts, special effects (animation), Web presentations, collaboration functionality, and advanced presentation delivery.

Creating a Custom Design Template •

Adding Organization Charts and Diagrams •

Adding Special Effects •

Creating Web Presentations •

Collaborating in PowerPoint •

Delivering a Presentation •

Sep. 19 - KoP

9am-4pm



NEWSep. 30 - NJDec. 12 - KoP

9am-12pm


Nov. 14 - KoP

9am-4pm



NEW

PowerPoint 2007 - New FeaturesThis course provides the skills necessary to work with the results-oriented interface of the PowerPoint environment and customize the interface to suit your requirements. You will identify and use the new and enhanced features to create dynamic and visually appealing presentations.

Exploring the PowerPoint Environment •

Enhancing the Presentation Layouts •

Creating Dynamic Presentations •

Finalizing the Presentation•

Visio 2003 Professional - Level 1This course provides the skills necessary to create a directional map, a block diagram, a basic and a cross-functional flowchart, an organization chart, and an office layout. As you create these drawings, you will learn techniques to drag and manipulate Visio master shapes, create connections between shapes, and apply styles to shapes, text, and pages. Excellent tool for diagramming ISO 9001 Certification documents.

An Overview of Visio •

Basic Skills: Creating a Directional Map •

Basic Diagram Skills •

Flowcharts •

Organization Charts •

Floor Plan•



Creating a Basic Document •

Editing a Document •

Formatting Text •

Formatting Paragraphs •

Sep. 11 - KoP

9am-4pm


Catered lunch included.Proofing a Document •

Adding Tables •

Inserting Graphic Elements •

Controlling Page Appearance •

Word 2003 - Level 2 Sep. 18 - KoP

9am-4pm



Word 2003 Level 2 builds on the concepts learned in the Word 2003: Level 1 class. In this course, you will increase the complexity of your Microsoft Word 2003 documents by adding concepts such as mail merge, customized lists, tables, charts, graphics, styles and templates. You will also create personalized Microsoft Word 2003 efficiency tools.

Managing Lists •

Customizing Tables and Charts •

Customizing Formatting •

Working with Custom Styles •

Modifying Pictures•

In this course, you will learn how to use Word to create, manage, revise, and distribute long documents including table of contents, cross-references, master documents and sub-documents. Participants will also learn to create forms, use data from other applications, utilize versions, comments and Web pages.

Using Microsoft Office Word •2003 with Other Programs

Collaborating on Documents •

Adding Reference Marks and •Notes

Making Long Documents Easier •to Use

Creating Customized Graphic Elements •

Controlling Text Flow •

Automating Common Tasks •

Automating Document Creation •

Performing Mail Merges•

Word 2003 - Level 3 Sep. 25 - KoP

9am-4pm



Securing a Document •

Creating Web Pages •

Creating Forms •

Using XML in Word•

Co

mp

uter

Ski

lls Word 2003 - Level 1Word 2003 Level 1 will provide you with the basic concepts required to produce basic business documents. Participants will learn to create, edit, format, layout, and print standard business documents complete with tables and graphics.



Co

mp

uter Skills

Sep. 30 - NJDec. 12 - KoP

1pm-4pm


NEWWord 2007 - New FeaturesThis course provides the skills necessary to use Word 2007 with its new features, user-friendly formatting, design, authoring tools, and its improvements in the process of document creation and distribution. In this course, you will be introduced to the new and enhanced features available in Microsoft Office Word 2007.

Exploring the Word Environment •

Creating Professional-Looking Documents •

Finalizing Documents•

Custo

mer S

ervice

CustomerService

July 1 - KoPAug. 20 - KoPOct. 23 - KoP

9am-1pm


Customers First: The Key to Business SuccessExternal customer service is a key competitive advantage in today’s marketplace. Customer satisfaction is directly related to the loyalty and trust that exists in the relationship between customers and those who have contact with them. Regardless of whether you are on the phone, behind the counter, in the board room or selling a product, knowing what to do, when to do it and how to do it with expertise gives you the edge in creating customer loyalty.

Helping employees understand the customer service mission•

Knowing your customers; determining their needs•

The closed-loop customer service approach; speedy follow-up•

Enhancing your firm’s prestige•

Above and beyond customer service; building loyalty•

Business trends towards quality and customer service; actual case studies•

Measuring customer service satisfaction•

Professional Telephone SkillsThis workshop will stress the telephone communication skills necessary to effectively work with today’s service-conscious customers. Participants will learn basic telephone handling skills to work with different types of customers. Exercises address skills for those who generally handle longer calls of a customer service or supervisory nature.

Understand the role, responsibilities and value to your organization of telephone •communication

Learn more effective telephone skills, including voice effectiveness, active listening, •gathering information

Learn techniques for answering and transferring calls, as well as putting calls on hold•

Recognize and understand different types of customers•

Learn how to handle a dissatisfied customer and value the complaint caller•

Learn techniques for handling stress in customer service positions•CustomerService

Sep. 5 - KoPNov. 18 - KoP

9am-1pm




Cus

tom

er S

ervi

ce Aug. 27 - KoPOct. 30 - KoP

9am-12pm


Nov. 4 - KoPDec. 4 - KoP

9am-12pm


Aug. 21 - KoPOct. 7 - NJDec. 5 - KoP

1pm-3pm


FISH! Spirit: The Path to Excellent Customer ServiceThe FISH! Philosophy brings enthusiasm, spirit, passion and interest to the workplace – and to customers. This program presents strategies for adopting the FISH! approach based upon Seattle’s Pike Place Fish Market renowned for its upbeat atmosphere and excellent customer service resulting in bottom-line success. Anyone dealing with customers should attend this seminar. Participants will learn the 4 FISH! Principles:

Play•

Make Their Day•

Be There•

Choose Your Attitude•

Give ’Em the Pickle!Exceptional customer service is about giving out “pickles” – those extras your employees do to make your customers come back. This program presents the four simple keys to customer service that leading companies have adapted from the lucrative model of a popular ice cream parlor. Anyone who deals with customers on a daily basis should attend this seminar. Participants will learn the four principles the will help ensure your customers keep coming back:

Service•

Attitude•

Consistency•

Teamwork•

Adult, Child and Infant CPR with AEDThis class teaches basic adult one-person Cardio Pulmonary Resuscitation (CPR), Foreign Body Airway Obstruction Relief (FBAO), and Automated External Defibrillation (AED) skills. User friendly information is provided through video presentations, instructor-led discussions and practice scenarios. This training is an American Heart Association course and the certification is valid for two years.

Links in the “Chain of Survival”•

Signs of the most life-threatening emergencies•

Steps for providing CPR and airway obstruction relief•

CPR variations between adults, children & infants•

AED application and usage•

Demonstrate CPR and AED skills on a mannequin; use of barrier devices•

NEW

NEW

Hea

lth,

Saf

ety

& E

nvir

onm

enta

l



Health, S

afety & E

nvironm

ental

Basic Principles of First Aid•

Implied Consent and Good •Samaritan Laws

Safety assessments prior •to rendering

First Aid•

Correct body mechanics to move victims •

Providing emergency care for: bleeding, •wounds, embedded objects, poisoning, burns and shocks

Infection control techniques•

OSHA Bloodborne Standards•

First Aid & Bloodborne Pathogen Training forEmergency RespondersOSHA requires First Aid training wherever emergency care is not within a few minutes of the workplace. Participants will learn to provide immediate care to ill or injured persons awaiting professional care. OSHA requires all emergency workplace responders and employees at risk of exposure to blood, while performing their job duties, to have annual training on Bloodborne Pathogens Standards. This course satisfies all OSHA guidelines for compliance. Videos, AMA guidebooks, discussion and practice build skills in first aid and personal protection. First Aid certification is valid for two years. Bloodborne Pathogen Standard training must be renewed annually.

Aug. 21 - KoPOct. 7 - NJDec. 5 - KoP

9am-12pm

Member - $90Non-Member $120

Overview of managing •hazardous materials

HazMat classification scheme•

Package selection and •preparation

Marking and labeling•

Loading and unloading•

Preparing and processing •shipping papers

Safety and emergency response •techniques

Placarding transport vehicles•

Sep. 26 - KoP

9am-4pm



DOT HazMat ManagementThis course will increase safety awareness for handling and preparing shipment of hazardous materials (HazMat) and for reducing HazMat incidents. Handlers include persons receiving materials into the facility, moving it internally to points of use, or from collection to shipping areas. Topics covered address requirements in Hazardous Materials Regulations (HMR) in 49 CFR parts 171 through 180. Upon passing a test with a score of at least 80%, participants will receive a certificate valid for three years.

Forklift Operator TrainingOSHA standards require training and evaluation of employee forklift operators. This program will provide required classroom training for operators of powered industrial trucks to comply with OSHA. Employers must also provide their employees with hands-on training & evaluation with their equipment at their work site. The formal training utilizes videos, written tests, and other visual aids to help decrease the employer’s potential liability from an operator’s mistake which could damage material and property or cause serious injury or death. Upon successful completion of this program, each student will receive an operator’s manual, certificate of completion of the classroom training, and an operator’s identification card to be signed by his/her employer upon completion of the hands-on training and evaluation of competency.

General safety and truck inspection•

Operation of the truck including the recommended 3-point dismount to • prevent leg injury

Updated safety rules that will provide new operators with the latest training to • help achieve OSHA compliance

July 24 - KoPOct. 1 - KoP

8am-12pm




Sep. 16 & 17 (2 days) - KoPDec. 17 & 18 (2 days) - KoP

8am-4:30pm each day

Member - $1125($1025 each additional employee)

Non-Member - $1460($1360 each additional employee)


Safety & Health

3 Credits

Safety & Health


9am-12pm


Aug. 12 - KoPNov. 12 - KoP

9am-12pm


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l Forklift Train-the-TrainerThis comprehensive course will train each participant to become a “Forklift Operator Trainer”. The OSHA act 29 CFR 1910.178 (L) (b) iii states “that the person selected should have the knowledge, training and experience to train powered industrial truck operators and evaluate their competence.”

Understand the steps of effective training using practical applications and media •presentations

Learn how to organize the training session•

Review and discuss the new OSHA requirements and regulations per CFR 1910.178 •and SOPs

Discuss different presentation styles of the driver training program•

Learn how to set up the Trainer’s obstacle course•

Understand how the obstacle course and the classroom presentation should be •performed by the students

Safety Committee: Implementation & ContinuationThis course is intended for persons who need to know how to organize and operate a formalized safety committee or improve and sustain an existing committee. Pennsylvania’s Certified Safety Committee Program, providing 5% discounts off Workers Comp insurance for five years, will also be reviewed.

Selecting and operating a safety committee•

Functions and responsibilities of a safety committee•

Conducting effective safety meetings•

Safety Committee’s corporate role•

Tips on how to keep your safety committee from “dying”•

Effective Safety ProgramsThis program is designed for managers and supervisors to increase their knowledge of their responsibilities for overseeing and implementing the company health and safety program. The course will provide background on the benefits and financial impact of an effective safety program and the leadership’s responsibilities for driving the program. The goal of the program is to facilitate a leadership level commitment to a safe work environment.

Financial Drivers and Business Impacts•

Cost of Injuries•

Components of a safety program•

Management/Employee Commitment•

Hazard Prevention and Control•

Training for Employees, Supervisors and Managers•

Incentives and Metrics•



Health, S

afety & E

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OSHA BasicsLine Supervisors and Managers are often the most critical links in implementing and maintaining safety compliance programs. Often these supervisors and managers are not aware of required programs, or the typical violations present in their working environment. This program provides an overview of regulatory responsibilities along with guidance on how to handle difficult employees. A compliance audit checklist will be provided. Discussion on current workplace issues will be encouraged.

Background on OSHA•

Major OSHA Standards•

Common Violations•

Surviving an OSHA Inspection•


9am-12pm


Safety & Health

Inspections for Incident PreventionProactive inspection programs are a critical element in safety management systems. Supervisors and managers must be involved in conducting and documenting inspection. This session will review the various types, frequency and responsibilities for inspections. It will also provide the participant with basic tools for conducting inspections.

Facility Inspections•

Equipment Inspection Requirements•

Job Safety Analysis•

Safety & Health


9am-12pm


One of the most important tools for reducing injuries and improving company safety performance is an effective accident and injury investigation process. Many companies are not properly trained to identify the root causes of injuries and find that they stop the investigation at a level above the root cause. This leads to missing important root causes and may result in placing blame rather than finding fixable system problems.

This course will help you improve your investigation system so that you can prevent repeat accidents (that can be dangerous and expensive). Participants will be provided with a step-by-step approach for successfully investigating accident and injuries and identifying the root causes including:

Accident and Injury Investigation Techniques

Method and procedure failures•Training problems•Process and equipment design factors •Material-related issues•Management systems breakdowns•

Sep. 5 - KoPNov. 20 - KoP

9am-12pm


Safety & Health



Designing & Implementing Paid Time Off PlansThis in-depth class is designed to help HR Professionals, Financial Managers, and Small Business Owners design and implement a new Paid Time Off (PTO) program in their organizations. It provides a complete and detailed look at paid time off. Learn the pros and cons of PTO plans, discuss the philosophies behind implementing a PTO plan, determine whether or not a PTO plan might be the right approach for your organization, and learn how to develop and implement a PTO plan. This session gives participants all the tools to implement PTO in their organizations.

Why do organizations choose PTO over traditional time off plans?•

PTO plan design options •

PTO plan details•

Costing the plan •

Implementing a PTO plan •

Communicating a PTO plan to your employees•

Safety & Health

3 Credits

Sep. 23 - KoPDec. 12 - KoP

9am-12pm


4 Credits

NEW

NEW

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Oct. 1 - KoPNov. 12 - NJDec. 18 - KoP

9am-4pm



July 25 - KoPOct. 8 - NJDec. 2 - KoP

9am-1pm


Workers’ Compensation - Nuts & BoltsThis session is designed to provide the participant with a general overview of workers’ compensation laws and practices. It will help the participant to understand the requirements of the state workers’ compensation law as well as tactics regarding the most efficient and effective way to handle problem claims.

Discuss economic impact of work-related injuries•

Cutting costs through the use of return to work policies•

Reducing claims exposure with post accident drug testing•

How to maximize your insurance carrier as a claims reduction tool•

Cut costs by educating your workforce•

HR “BOOT CAMP”- Basic TrainingHave you acquired or been asked to take on the role of Human Resources within your organization, but have no idea where to begin to get things rolling? This session will assist you in obtaining the basics of your new role and will provide you with a quick overview of what is required to keep your organization legally compliant.

This session is designed for the employee who has recently moved into or has acquired a Human Resources role within the organization without having any previous HR exposure or experience.

Acquire basic HR practices that will assist in setting up an HR department to be •efficient and compliant

Understand basic HR processes, policies and procedures, and best practices•

Learn Recruitment/Interviewing skills•

Become familiar with the Family Medical Leave Act (FMLA), the Fair Labor •Standards Act (FLSA) and other important legislation

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Designing a Total Rewards Program to Fit Your Company CultureThis class is designed for managers and/or new HR Professionals whose responsibilities include developing compensation strategies and rewards programs that fit effectively with their company culture. The class explores the four-part Rewards model of Compensation, Benefits, Work Experience, and Personal Development. Participants will participate in hands-on exercises to analyze their company’s culture, which helps to design effective Rewards programs and maximize total dollars spent on Human Capital.

Explore the Total Rewards Model – compensation, benefits, work environment, • and personal development issues – and its link to retention/motivation Discuss the business reasons behind Total Rewards •Develop a Total Rewards Strategy aligned with your company’s business plan •Analyze your corporate culture to see which rewards are most effective for your •unique organization Understand work experience and work-life balance issues •Communicate Total Rewards to your employees through annual statements •

Hum

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4 Credits

Sep. 9 - KoPOct. 21 - NJNov. 19 - KoP

9am-1pm


NEW

July 11 - KoPSep. 26 - KoP

9am-1pm


4 Credits

Writing Effective Job Descriptions: A Practical Guide

This hands-on class is designed to teach HR Generalists and professionals with responsibility for job documentation how to write job descriptions for their organizations. Effective job descriptions are used to document job requirements, support wage and salary administration, and ensure compliance with laws and regulations such as the Americans with Disabilities Act (ADA). The class explores why job descriptions are important, explains how they are used in organizations, and how a well-written job description can attract the right employee.

Learn why well-written job descriptions are important •

Understand the legislation that affects job descriptions •

Explore several different types of job documentation methods•

Learn how to identify and collect job data •

Select a job description format that meets your organization’s needs •

Understand the importance of properly determining essential functions •

Discover the difference between job responsibilities and job tasks •

Practice writing each section of the job description•

NEW

Family & Medical Leave Act (FMLA) Workshop

The Family & Medical Leave Act requires employers of 50 or more employees to provide eligible employees up to 12 weeks of unpaid leave under certain circumstances. This 3-hour seminar will review the Act and define key concepts such as “eligible employee,” “serious health condition,” and “intermittent leave.” This seminar is recommended for owners of businesses, managers, supervisors and human resources professionals who are responsible for FMLA compliance and administration.

Which organizations, employees and situations are covered?•

Notification and designation requirements•

Definition of Serious Health Condition/Health Care Provider•

Timing and types of leave•

Pay and benefits options/requirements•

Key employee exemption•

Reinstatement requirements•

Policy enforcement and administration•

Oct. 2 - KoP

9am-12pm


4 Credits

NEW



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Human Resources 4 Credits

HumanResources

6 Credits6 Credits

6 Credits

6 Credits

Supervisory Level 2

Human Resources

Essentials of Recruitment, Employment & Retention(Formerly Essentials of Human Resources Roles and Responsibilities) Examine the key functions and activities of employment including recruitment, selection and placement function, and interviewing techniques to help you control the interview. Learn technical aspects of employment, how to develop and implement orientation programs, and how to work with Non-HR professionals to meet the organization’s strategic goals.

Major responsibilities of the HR Department•

Management of policies and procedures•

Legalities of interviewing•

Employment responsibilities•

Development and delivery of an Employee Orientation Program•

Employee Retention•

July 29 - KoPOct. 3 - NJNov. 6 - KoP

9am-4pm



Effective Employee Relations, Recognition and Performance ManagementThis program focuses on the basics of employee relations and performance management. How and when to reward, appropriate and legal discipline, and the primary components of evaluating subordinates will be examined.

Handling Corrective Action•

Rewards, incentives and motivation•

Performance Management/Employee Relations•

Effective evaluation of an employee’s contributions and obligations•

Aug. 12 - NJSep. 23 - KoPNov. 20 - KoP

9am-4pm



Aug. 13 - KoPOct. 9 - KoPDec. 5 - NJ

9am-1pm


Basics of Federal Employment LawsThis program provides an in-depth review of the primary federal employment laws governing workplace conduct. HR professionals, managers and front-line supervisors will learn about the Family and Medical Leave Act (FMLA) and ADA, how to manage and respond to employee complaints, how to assist their employer in responding to charges of discrimination, and how to administer pay practices which comply with the Wage & Hour law.

Fair Labor Standards Act and exempt/non-exempt job classifications•

Title VII •

Lawful and unlawful pre-employment inquiries•

Reasonable accommodation under the ADA•

Interplay between FMLA and ADA•



Hum

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COBRA Administration WorkshopThis workshop is designed to provide participants with the knowledge they need to implement a sound COBRA administration program and will include an overview of the law as well as best practices for administration and documentation. The workshop will also focus on special situations, such as open enrollment, Medicare eligibility, FMLA and other rules.

Learn which employers & plans are subject to COBRA•

Identify qualified events & beneficiaries•

Comply with the various Notice Requirements•

Learn how to calculate premiums & how to handle late payments•

Know which employer safeguards should be in place•

4 Credits3.5 Credits

July 16 - NJSep. 25 - KoP

9am-1pm


HumanResources

Basics of Employee BenefitsThis is a basic introductory seminar that will explain which state and federal regulations impact employee benefits programs and give you a general understanding of each area. This course will broaden your knowledge of typical employee benefits and give you the tools you need to effectively administer your employee benefit program.

COBRA•

ERISA•

TEFRA/DEFRA/Medicare•

Workers’ Compensation•

FMLA•

HIPAA•

Health, Dental, Life, Disability and other •coverages

Retirement Plans•

Paid Time Off (vacation, holidays, •personal days, etc.)

Section 125 Cafeteria Plans•

Aug. 7 - KoPSep. 10 - NJ

9am-1pm


Basics of CompensationThis seminar is designed for new compensation specialists, HR Managers, or financial professionals with compensation responsibilities. It provides a basic foundation for understanding compensation issues and techniques. The workshop presents practical information on the fundamentals of designing, developing and/or realigning a compensation program to ensure compliance with wage and hour issues.

Developing a compensation philosophy •

Total Rewards concept•

Legislation affecting pay •

Job analysis •

Job descriptions •

Job evaluation methods •

Determining external competitiveness •

Overtime pay and wage deductions for exempt and non-exempt employees•

July 10 - KoPOct. 17 - KoPNov. 7 - NJ

9am-1pm






4 Credits

Compensation Plan DesignThis hands-on seminar is designed for new compensation specialists, HR Managers, or financial professionals with compensation responsibilities. It provides a more detailed look at the types of base pay programs, job evaluation methods, market pricing, administrative guidelines and teaches participants the basics of salary plan design.

Choosing a base pay program•

Determining the internal worth of a job•

Determining the external worth of a job through salary surveys•

Pay Structures•

Pay Increases•

Administrative Guidelines and Communication•

Overview of Incentive/Bonus Plans•

Aug. 14 - KoPNov. 21 - NJDec. 16 - KoP

9am-1pm


Avoiding Harassment in the Workplace for Employees and Supervisors – Onsite Training at Your Location

MEA offers two seminars to help organizations create environments free from harassment and avoid litigation. In most cases, organizations train all the employees for the first hour and then have the supervisors stay for the remaining half-hour of training.

1. For employees, a one-hour seminar is offered to assist them in understanding how their behavior may impact their fellow colleagues and what constitutes unlawful discriminatory practices.

•Identifyharassmentintheworkplacetoday•Recognizethelegallyprotectedclasses•Understandpolicy,enforcementanddiscipline•Implementpreventivemeasurestoavoidharassment

2. For supervisors, a one-and-a-half hour seminar reviews the unlawful discriminatory practices that expose organizations to work disruption and costly, time-consuming litigation. This program will provide supervisors and managers with the awareness and knowledge to successfully identify and deal with workplace harassment issues.

•Identifyharassmentintheworkplacetoday•Recognizethelegallyprotectedclasses•Understandpolicy,enforcementanddiscipline•Implementpreventivemeasurestoavoidharassment•Understandtheextralegalresponsibilitiesandobligationsofsupervisors

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Contact Carol-Anne Minski, MEA’s Manager of Organizational Solutions, to schedule your onsite harassment training at 800-662-6238, or via email at [email protected].



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MEA’s PHR/SPHR 10-Week Prep Course

Come learn with us and make test preparation a breeze with the help of MEA’s experienced certified instructors and the SHRM Learning System.

When: Wednesdays, September 17 – November 19, 2008 from 5pm-8pmWhere: MEA’s King of Prussia Training CenterFee: Members – $1095.00 Non-Members – $1350.00

“The SHRM Learning System is the only Professional of Human Resources (PHR®) or Senior Professional of Human Resources (SPHR®) certification preparation program that consistently beats the national pass rate.” (Society for Human Resource Management)

The course includes SHRM Learning System study materials, review sessions, discussions, exercises, practice tests and study strategies. A SHRM self-study course is also available.

For more information, contact MEA HR Services at (800) 662-6238 or [email protected]. To register, e-mail [email protected]

SAVE $100Register by 7/31

Leadership, Supervision and Managem

ent

Supervision BasicsRecommended as the first course in the Supervisory Certificate - Level 1

This seminar focuses on the knowledge and skills necessary to supervise effectively. For the new supervisor, this introductory course will help ensure a successful transition from worker to supervisor. The experienced supervisor will learn the tools which provide individuals the confidence and know-how required in the daily job of supervising others, and in achieving management goals.

Roles and responsibilities of supervisors•

Challenges of today’s supervisors•

Training your workers•

Delegating responsibilities•

ABC’s of disciplinary action•

Performance discussions•

July 17 - NJAug. 20 - KoPSep. 17 - NJOct. 16 - KoPNov. 25 - KoP

9am-4pm



SupervisoryLevel 1 6 Credits

Managing People through MotivationManagers and supervisors will accelerate their management know-how and motivational skills. The latest concepts presented in this interactive course will provide participants with the knowledge and skills to influence the behaviors of others with the result of improved productivity. Participants will be better prepared to change their own behaviors to have more of a positive impact on the bottom line.

What makes your employees tick?•

Motivational theory as it applies to your employees•

A three-step method to motivate your problem people•

Developing your top performers through the use of 11 distinct strategies•

Learn specific motivational techniques that can be applied back on the job•

Aug. 7 - KoPSep. 11 - NJOct. 9 - KoPNov. 13 - NJDec. 9 - KoP

9am-4pm



SupervisoryLevel 1

6 Credits6 Credits



July 24 - KoPAug. 19 - NJSep. 30 - KoPNov. 5 - NJDec. 2 - KoP

9am-4pm



SupervisoryLevel 1

6 Credits6 Credits

Teambuilding SkillsTeams are groups of people who must rely on collaboration, cooperation, and communication. Whether you are managing your employees, or bringing together a project group, an understanding of key team dynamics is essential. Participants will identify issues related directly to their experiences in a hands-on and highly participative setting.

Making teams work; Essential ingredients for effectiveness•

Your role as a team leader•

Who’s on your team & how to capitalize on their strengths and identify areas for •improvement

Importance of the 4 C’s for team development•

How to overcome obstacles & foster team spirit•

Leadership Skills for Today’s WorkplaceThe word “leader” brings to mind many definitions and examples. This program will explore and define the differences between the roles of supervisors, managers and leaders. By reading and discussing case studies that illustrate leadership styles, participants will reflect on how and why leaders in their own organizations make decisions. Participants will also learn skills which they can use to enhance their own leadership abilities in their existing and future roles.

Roles of supervisor, manager and leader - how they differ •

Characteristics of successful leaders: past and present •

Understanding Leadership styles and appropriate uses of each •

Skills which can help develop leadership cabability - for use today and in future •positions

July 30 - KoPAug. 26 - NJSep. 16 - KoP

9am-4pm



Lead

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SupervisoryLevel 1

6 Credits6 Credits

SupervisoryLevel 2

6 Credits6 Credits

Coaching Skills for Managers and SupervisorsThe goal of coaching is to help an employee recognize the need to improve performance and to develop an employee’s commitment to improve his or her performance permanently. Supervisors and managers will explore coaching techniques to reach these performancegoals. Participants will learn effective skills for coaching and training employees to improve morale, productivity, and quality.

Evaluate your coaching skills to leverage strengths and become aware of areas needing •improvement

Understand the coaching process and the characteristics of successful coaches •

Develop a strategy to support and help others change ineffective behaviors •

Conduct one-on-one coaching sessions for improved performance•

Aug. 14 - KoPSep. 26 - KoPOct. 30 - NJDec. 3 - KoP

9am-4pm



Oct. 22 - NJDec. 16 - KoP



Understanding Your Impact as a Leader using DISC TheorySupervisors and Managers often pride themselves in knowing the job (task) well and may forget that their jobs are actually “people” jobs as opposed to “task” jobs. Managing people means you need to understand your impact as you interact with your staff.

Participants in this program will complete the DISC Classic – an instrument that helps people learn about themselves and others. DISC is the leading behavioral assessment on the market. This tool/assessment is designed to help improve communication, ease frustration and conflict, and develop effective managers and teams. This seminar provides tools for exploring how each of us behaves when dealing with others. After completing this program participants will be able to:

Understand the characteristics of the four behavioral dimensions as defined by DISC •

Identify their own dominant styles and discuss their strengths and implications•

Describe their value to the organization and their ideal environment•

Describe how others can better communicate with them•

Read clues to identify others’ behavioral styles•

Adapt their own style to others’ styles and become more effective at communicating •and team work

SupervisoryLevel 2

3 StrategicHRCI credits

July 23 - KoPOct. 2 - NJNov. 12 - KoP

9am-12pm


Leadership, Supervision and Managem

ent

Managing Change SuccessfullyAre you a manager preparing to make a change with your workforce? Have you initiated a change lately and are finding that some of your team members are not happy, are not working together, or that you are not meeting your goals? Why do some people embrace change and others seek to avoid it? Just as the nature of change varies, so does the human response. Ironically, the process of change does not need managing as much as the people involved with it. This program will help you understand the source of conflicts associated with change and how to respond to individuals’ reactions in a way that enhances collaboration, builds team synergy and increases productivity.

Assess how you and others respond to change and its consequences•

Recognize and appreciate the contributions that different change responses offer to •your team and organization

Gain management tools for effectively guiding your team and individuals through the •transitions associated with change and effectively implementing your goals

Communication skills for leading successful teams •

SupervisoryLevel 2

3 Strategic HRCI credits

Aug. 6 - KoPOct. 23 - KoPNov. 19 - NJ

9am-12pm


NEWConflict ManagementEveryone, at some time in their lives, faces conflicts. In the work place, unresolved conflict robs productivity, and can result in serious morale problems. The effective manager knows how to manage and resolve conflicts so that the parties involved are able to problem solve and move on with positive feelings. This program will teach managers the communication skills and tools required to recognize and manage a conflict and reach resolutions that contribute to progress and productivity.

How to recognize sources of conflicts•

Six steps to successful conflict resolution•

Communication skills that help when dealing with conflicts: Active Listening, Asking •Probing Questions, Dealing with Emotions

Different methods for handling conflicts•

Tools for negotiating a win/win resolution•

3 Credits

SupervisoryLevel 2


Sep. 11 - KoPNov. 7 - KoPDec. 17 - NJ

9am-1pm




6 credits


9am-4pm



How to Lead Effective MeetingsSuccessful team leaders, supervisors and managers know how to conduct discussions and lead meetings that are focused, involve all participants and yield successful outcomes. This program will build competence and confidence in anyone who leads any type of meeting or group discussion by focusing on roles, responsibilities, knowledge and skills of an effective facilitator. Participants will learn how to increase the value and outcomes of meetings, resulting in wise decisions and actions for their organizations.

Role of a Discussion Leader•

How to provide leadership without taking the reins•

When to take control and when to allow for group discussion•

How to build group consensus involving all parties•

Communication skills used in facilitating discussions: Active Listening, Appropriate •Interventions, Dealing with Objections and Interruptions, Establishing Group Climate, Setting Agendas

NEW


4 StrategicHRCI credits3.5 Credits

3 Credits

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Accountability: Getting Your Employees to Do What They are Supposed to DoAs managers, we know that one of our primary tasks is to delegate, however, why is it that we find our employees are not doing what we think they should be doing and, even more so, why do they point the finger elsewhere when the results are in? If we delegate in the most effective manner, we start the cycle of accountability. In this course, you will learn how to set clear agreements to begin the cycle of accountability. Also, you will learn ways to empower employees to remain on track and to hold themselves accountable for results when all is said and done.

Setting a clear agreement through effective delegation•

Positioning your employees to remain empowered when obstacles occur•

Identifying barriers to accountability and how to overcome them•

Adopting the Language of Accountability when results are in•

July 17 - KoPSep. 23 - KoPNov. 20 - NJ

9am-1pm


Aug. 5 - KoPSep. 24 - NJNov. 21 - KoP

9am-12pm


Critical Conversations: Having the “Hard to Have” DiscussionsCommunication is the most powerful tool we have in the workplace. Whether you are preparing for a “hard to have” conversation or discover yourself in the middle of one, you can influence the outcome. Stop walking away from conversations wondering how “it got away” from you. Take charge and responsibility today for the effectiveness of your conversations.

When is a conversation critical?•

Identify the key skills to master “hard to have” discussions•

Position yourself — what are you looking to accomplish?•

How to speak to influence rather than control•



Leadership, Supervision and M

anagement

Definition of Respect and •Credibility

Reality vs. Perception•

Understanding Others’ Frames of •Reference

•AchievingProfessionalismby: – Maintaining Objectivity – Maintaining Consistency – Acting Assertive for Business Results – Maintaining a Unified Front for the Company or Your Team

Sep. 10 - KoPNov. 7 - KoPDec. 18 - NJ

9am-1pm


Professional ImpactCredibility is the key! At work, we strive to have and maintain credibility among our coworkers, managers, and customers. We want to be respected and viewed as the “right person to go to” or “the person who knows the job”. Professionalism is the mirror to credibility and, unfortunately, what others “perceive” to be professional varies on their “own frame of reference”. We can manage those actions which can take away from our credibility. If we focus on these actions, we lessen the chance of others’ perceptions becoming altered, leaving them with the impression that we strive to make. This 4-hour class focuses on how you can achieve the professionalism necessary to reach and maintain credibility in the workplace. By achieving these goals, you are most likely to be viewed as “professional” by all people you interact with at work.

4 StrategicHRCI credits3.5 Credits

How to Negotiate EffectivelyThis seminar will provide participants with the basic skills and mechanics to have effective and productive negotiations. Participants will gain hands-on experience in the negotiation process. The session will help beginners plan and strategize better for a negotiation session. A primary purpose of this training is for participants to develop confidence in their negotiation skills and to help identify approaches that are successful for them in particular situations.

Negotiation defined•Negotiation situations•Strategy and tactics•Developing a formalized approach to negotiation•Setting goals•The importance of communication skills: both listening and asking questions•Managing the process•Developing a negotiation consciousness•Understanding your strengths and areas for development when negotiating•

NEWNov. 20 - KoPDec. 23 - KoP

9am-12pm


NEWProblem Solving and Decision Making

This program provides supervisors and managers with skills for effective problem-solving and decision-making. They will practice different methods for dealing with group and individual problems and identify appropriate methods for group decision making. Participants will:

Learn and practice several problem solving methods•

Practice applying these methods and tools on a “real” work-related problem•

Identify and practice different techniques for making decisions•

Discuss how to use these tools with both individuals and groups •

July 31 - KoPSep. 3 - KoPOct. 21 - KoP

9am-12pm




July - 2 - KoPAug. 13 - KoPOct. 24 - NJDec. 9 - KoP

9am-1pm


Stress Management: How to Make It Work for YouChange, new responsibilities, cutbacks, lack of time and working relationships create stress. Everyone will experience positive and negative stressors in their lives. This program is designed to help participants identify causes of their stress and use techniques to understand stress and achieve balance in their lives.

Recognize signs and causes of stress•

Self-assess to build stress awareness•

Understand the four spheres of stress•

Learn how to manage your response to stress•

Per

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AdministrativeAssistant 3.5 Credits

Juggling Multiple PrioritiesThis interactive and motivational program is designed to provide participants with opportunities to understand and better handle the responsibilities they face in today’s increasingly hectic workplace. Employees juggle many responsibilities at work, and everyone faces a different set of challenges, yet all are working toward the same basic goal: getting the most out of their workday. Through exercises and activities, participants will learn that balancing work responsibilities requires skill and creativity. A willingness to try new approaches and life skills is key to ultimate success, and most of the time the simple changes can make the greatest difference.

Taking charge by clearly identifying task priority•

Organizing and compartmentalizing work tasks •

Using techniques to minimize interruptions and identify time wasters•

Understand the value of S.M.A.R.T goals•

Aug. 28 - KoPOct. 1 - NJNov. 6 - KoP

9am-1pm


Process Mapping - Productivity ImprovementYour customers want your products or services in a shorter time than you have ever been able to deliver. Where do you start looking for improvements that will give you a competitive edge? Identifying and mapping your critical processes are the first and most important steps in improving productivity. Whether you are producing a product or providing a service, this workshop can help you identify those critical processes, map them and implement improvements that will help you stay ahead of your competition.

What is Process Mapping?•

The tools for managing all processes•

How Process Mapping can be an analytical and communicative tool•

Mapping a current process•

How to identify improvement opportunities and map a new process recognizing •these improvements.


9am-4pm



Qua

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Quality S

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9am-12pm


5-S: Standardization for High PerformanceTechnicians, supervisors, managers, engineers, and operations personnel who are involved in achieving a quality work environment will benefit from this interactive workshop. Based on Japanese words that begin with “S”, the 5-S Philosophy focuses on effective workplace organization and standardized work procedures. 5-S simplifies your work environment and creates a system that is intolerant of waste, and non value-added activities. This workshop is designed to improve quality, efficiency, safety and worker satisfaction in any work environment by applying the principles of SEIRI (sort), SEITON (set in order), SEISO (shine), SEIKETSU (standardize) and SHITSUKE (sustain).

Understanding 5-S•

Deployment and Implementation•

5-S Checklist and Auditing•

5-S as an integral part of a continuous improvement program•

Basics of Lean: Applying Lean Methods and Tools“Lean” methods have revolutionized how we go about our business. “Lean” makes customer requirements, external and internal, the driving force behind every decision and activity. Some of the world’s most successful businesses have implemented “Lean” to routinely outperform their competitors’ quality, customer satisfaction, supplier relations, cost, lead-time and delivery. This workshop will review the basics of lean and basic implementation tools and is recommended for those who are interested in improving their company’s quality, customer satisfaction, supplier relations, costs,lead-time, and delivery.

Lean methodology - Toyota Production System•Time-Based strategy and understanding lead-time•Global Production System Components: just-in-time,mistake proofing, •production smoothingRoot-cause analysis•Quality at the source•Workplace practices•Pull manufacturing systems•Lean manufacturing implementation strategies•

Oct. 1 - KoPDec. 16 - KoP

9am-4pm



Cellular manufacturing •

Pull/Kanban systems•

Quality at the Source•

Root Cause analysis•

Standardized work•

Total System Performance•

Lean 101 for Controllers and CFOsLean Manufacturing principles and Six Sigma problem solving techniques are the cornerstones of any Continuous Improvement effort in an organization. Understanding these basic principles and how they can be leveraged in your business can materially impact the financial performance of your company.

This seminar offers concrete skills and answers for Controllers and Chief Financial Officers to help them understand the basic issues and to show them how to apply these principles to improve their companies’ performance.

Lean Methodology – the Toyota •Production System

Value Stream Mapping•

Workplace Organization•

Total Productive Maintenance (TPM)•

Single Minute Exchange of Dies •methodology (SMED)

NEWJuly 16 - KoPAug. 19 - KoPOct. 17 - KoP

9am-4pm



6 Credits



July 22 - KoPAug. 21 - KoPOct. 29 - KoP

9am-4pm



NEWLean Office for Controllers and CFOsLean Office is the application of Lean Manufacturing Principles to an Office environment or an Administrative process. As companies continually improve their manufacturing operations, they are discovering that their supporting Administrative functions (Order Entry, Product Design, A/R, A/P, etc) are rife with non value-added activities and are all under pressure to improve their performance.

This seminar can help Controllers and Chief Financial Officers understand different types of work in the office environment and how administrative tasks impact the Total System Performance.

Metrics and the administrative process•System Level improvements vs. spot solutions•Typical office wastes and eliminating them•Process mapping as a Continuous Improvement tool•Internal vs. external customer•Interaction between the administrative function and the shop floor processes•Total System Performance•

July 24 - KoPSep. 16 - KoPDec. 9 - KoP

9am-4pm



Value Stream Mapping for Controllers and CFOsValue Stream Mapping is a tool used in Lean - Continuous Improvement environments to understand and improve the material and information flow within an organization. Your organization is under pressure to reduce inventory, product/service lead-times, operating costs, inventory levels and to improve quality levels.

This seminar can help Controllers and Chief Financial Officers identify the critical steps in a process, how they can be simply mapped, the identification of value-added activities vs. non value-added activities and how performance of the entire system can be improved.

What is Value Stream Mapping?•

How this Mapping tool can be used as an analytical and communicative tool•

Understand the basics by Creating a Current State Value Stream Map•

Understand how Lean and Six Sigma techniques can be applied to a manufacturing •or administrative function to identify and prioritize improvement activities

Create Future State Value Stream Map encompassing identified•

NEW

Qua

lity

So

luti

ons


9am-4pm



Systematic Selling(Prerequisite for the Sales Certificate, but not a prerequisite for the Sales Management Program)

This program is for sales professionals who are concerned that their sales aren’t growing as quickly as they would like. Participants should attend if they are getting shopped on price, or they are frustrated because they believe that they are providing too much free consulting. Participants will be introduced to a seven-step process that will teach them how to remove pitfalls in their current selling system and ensure a successful conclusion to each sale. They will discover the benefits of following a selling system and will learn how to implement this system into their sales efforts.

Learn how prospects make their buying decisions•

Examine the pitfalls inherent in your current selling system (if you have one)•

Introduction to the Sandler Selling System•

Learn how to stop free consulting and to take control of the sales process•Sales Sales

Management

6 Credits

6 Credits

Sal

es



Sales

Identifying Prospect ProblemsBusiness owners, sales managers, and sales people who are involved in selling their products or services will discover why and how prospects make their buying decisions. Uncover the prospects’ agenda, their real needs (pain), and figure out what it takes to get the business or replace the current vendor. Learn several questioning techniques to identify the surface problem/situation; the underlying reasons for this problem; and most importantly the personal impact to the prospect as a result of the problem/situation.

Questioning techniques - how and when to use them•

The importance of nurturing when dealing with prospects•

How to take prospects down the “Pain Funnel”•

An explanation of the 70/30 Rule and how it applies to the business development •process

July 18 - KoPSep. 18 - KoP

9am-1pm


Sales

Introduction to Prospecting: How to Find New ClientsIn this seminar, geared towards business owners, sales managers, and sales people who are involved in selling their products or services, you will learn how to become more effective finding and getting in front of your ideal prospects and clients. Learn how to develop and track a prospecting plan that will help you reach your sales goals. We will review dozens of prospecting techniques ranging from asking for referrals, to utilizing associates, to cold calling, and everything in-between. You will also learn to track the Return on Investment (ROI) from each of your prospecting activities to make sure that you and your sales people are making the best use of their time. Begin to design a strategy to proactively build your business in 2007 and beyond. During the training session you will practice new techniques, so that you will leave feeling more comfortable with your abilities to utilize these skills in the field with clients and contacts.

Develop a prospecting plan and learn how to track the results (ROI)•

SODAR - a proven method of asking for and giving referrals•

Explore the many effective prospecting techniques that will help you to bring in more •business

Design and build your business development plan•


9am-1pm


Sales

Strategic Account ManagementThis program, designed for business owners, sales managers, and sales people who are involved strategic planning or overseeing their sales forecast, will focus on account planning, servicing accounts more effectively, and developing and maintaining better customer relationships. Learn to successfully target and retain accounts, prevent current customers from leaving, and increase your business by as much as 25% through cross-selling, up-selling and obtaining referrals from current clients.

Learn how to more effectively attack your larger opportunities•

Learn how to successfully up-sell current clients and cross-sell within the organization•

Learn how to give your people incentive to open new accounts and to not rely on the •status quo

Oct. 15 - KoPDec. 19 - KoP

9am-1pm


SalesManagement



Sal

es

TrainingManagement 6 Credits

Cold CallingLearn how to be more effective making cold calls. This session will focus on techniques to help you get past the “gatekeeper” and to the decision maker. Participants will learn about the “no pressure” and “two-objection” cold call techniques. Learn how to get your call returned when you must leave a message in voicemail. This session will also devote time to developing a killer thirty-second commercial to keep your prospects interested.

Develop a killer thirty-second commercial•

Get the prospect to listen to your message•

Avoid voicemail jail•

Close more business from your cold calls•

Planning, Developing and Managing Your Organization’s Training (PDM)From planning, designing and presenting, to evaluating the effectiveness of the training, participants will gain an increased understanding of the requirements necessary to create a learning culture in their organizations. Participants will learn a systematic step approach to planning and developing their organization’s training and will walk away with a well-defined strategy.

Link training and learning with the organization’s business goals•

Prepare/administer a Training Needs Analysis•

Learn methods to promote training and gain support for your budget•

Measure learning, performance and results•


9am-4pm



Train-the-TrainerThis course is designed for in-house trainers or supervisors with training responsibilities. The key to successful training is to ensure that trainees know and learn how to do what is expected of them. This program will prepare participants to develop and deliver effective employee training.

Setting clear objectives for trainees•

Developing task analysis from a job description•

Designing a training program from preparation through performance•

Identifying diverse methods of training to meet different learning styles•

Communication skills for effectively conducting training classes •


9am-4pm




Oct. 23 - KoP

9am-1pm


Trai

ning

Man

agem

ent

& D

evel

op

men

t




Training M

anagem

ent & D

evelop

ment

ROI Workshop - Building a Business Plan for TrainingThis highly interactive workshop will begin with an overview of 5 methods to evaluate training including an in-depth look at the process of measuring Return on Investment. Human Resource and Training Professionals will learn techniques to promote their departments as business units. Instead of being seen as an administrative cost, participants will be provided the tools to present training and HR initiatives as profit generators. In this program there will be hands-on practice in both developing and analyzing participants’ training evaluation strategies for their organizations.

Identify training objectives and link them to results•

Identify the tools to use in collecting data for training evaluation•

Describe the ROI process•

Practice converting benefits to monetary value•

List possible intangible benefits•

Prepare a Report of Results for primary stakeholders to support training•


9am-1pm


Why Training Your Employees Pays Off:

Increased job satisfaction and morale am• ong employees

Increased efficiencies in processes, resulting in •financial gain

Increased capacity to adopt new technologies •and methods

Reduced employee turnover •

Reduced Risk (e.g., trainin• g about harassment, diversity training, Federal Employment Laws)

MEA’s On-site Training Programs can be customized to meet your organization’s specific needs. Call or email Carol-Anne Minski, MEA’s Manager of Organizational Solutions, at 800-662-6238 or [email protected] to review your training plan or specific training need.



Access 2003 - Level 1 ................................ 25Access 2003 - Level 2 ................................ 25Access 2003 - Level 3 ................................ 25Access 2007 - New Features ...................... 26Accident and Injury Investigation Techniques .................................................. 43Accountability: Getting Your Employees to Do What They are Supposed to Do ......... 52Adobe Dreamweaver CS3: Level 1 ............. 26Abobe Flash CS3: Level 1 .......................... 26 Adult, Child and Infant CPR with AED ......... 40NEW! American English Pronunciation ........ 22Avoiding Harassment in theWorkplace for Employees and Supervisors - Onsite Training at Your Location .................. 48

Basics of Compensation ............................. 47Basics of Employee Benefits ....................... 47Basics of Federal Employment Laws ........... 46Basics of Lean: Applying Lean Methods and Tools ...................................... 55BRIEFINGS ................................................. 20Business Writing with Emphasis on Emails ................................................... 24

CERTIFICATE PROGRAMS .................... 11-19Coaching Skills for Managers and Supervisors .......................................... 50COBRA Administration Workshop ............... 47 Cold Calling................................................. 58Compensation Plan Design ......................... 48NEW! Conflict Management ........................ 51Critical Conversations: Having the “Hard to Have” Discussions ........................ 52Crystal Reports XI - Level 1 ......................... 27Customers First: The Key to Business Success ....................................... 39

NEW! Designing & Implementing PaidTime Off Plans ............................................. 44NEW! Designing a Total Rewards Program to Fit Your Company Culture ........................... 45

Ind

ex

Index

Directions ............................................... 62-63DOT HazMat Management .......................... 41

Effective Employee Relations, Recognition and Performance Management ................... 46Effective Safety Programs ........................... 42Essentials of Human Resources Rolesand Responsibilities .................................... 46Excel 2003 - Level 1.................................... 27Excel 2003 - Level 2.................................... 27Excel 2003 - Level 3.................................... 28NEW! Excel 2007 - New Features ............... 28

NEW! Family & Medical Leave Act (FMLA) Workshop ................................................... 45First Aid & Bloodborne Pathogen Training for Emergency Responders ......................... 41NEW! FISH! Spirit: The Path to Excellent Customer Service ........................................ 40Forklift Operator Training ............................. 41Forklift Train-the-Trainer ............................... 42NEW! FrontPage 2003 - Level 1 .................. 28NEW! FrontPage 2003 - Level 2 .................. 35

Getting Your Message Across! .................... 22NEW! Give ‘Em the Pickle! .......................... 40

Handling Difficult People .............................. 24NEW! How to Lead Effective Meetings ........ 52NEW! How to Negotiate Effectively .............. 53NEW! HR “Boot Camp” - Basic Training ...... 44

Identifying Prospect Problems ..................... 57Inspections for Incident Prevention .............. 43Introduction to Prospecting: How to Find New Clients ......................................... 57

Juggling Multiple Priorities ........................... 54

Leadership Skills for Today’s Workplace ...... 50NEW! Lean 101 for Controllers and CFOs ... 55

A

B

C

D

E

F

G

H

L

I

J



NEW! Lean Office for Controllers and CFOs ................................................... 56

Managing Change Successfully ................... 51Managing People through Motivation .......... 49NEW! Microsoft Office 2003 - Tipsand Tricks ................................................... 35NEW! Microsoft Office 2007 - Tipsand Tricks ................................................... 36

OSHA Basics .............................................. 43

PHR/SPHR 10-Week Prep Course .............. 49 Planning, Developing and Managing Your Organization’s Training (PDM) ...................... 58PowerPoint 2003 - Level 1 ......................... 36PowerPoint 2003 - Level 2 .......................... 37NEW! PowerPoint 2007 - New Features ...... 37NEW! Problem Solving & Decision Making ... 53Process Mapping - Productivity Improvement ............................................... 54Professional Administrator ........................... 22Professional Impact ..................................... 53Professional Telephone Skills ....................... 39Public Speaking: Powerful Presentation Skills ....................................... 24

REGISTRATION FORM ............................... 65REGISTRATION INFORMATION .................. 64ROI Workshop - Building a Business Plan for Training .......................................... 59ROUNDTABLES ......................................... 21

5-S: Standardization for High Performance ....................................... 55 Safety Committee: Implementation& Continuation ............................................ 42SEMINAR LOCATIONS & DIRECTIONS.. 62-63SEMINARS ........................................... 22-59SERVICES ............................................... 4-10SIX-MONTH CALENDAR ....................... 29-34NEW! Speaking Solutions: Effective Business Communication for Multinational Professionals ............................................... 23

Strategic Account Management .................. 57Stress Management: How to Make It Work for You ............................................... 54Successful Communication ......................... 23NEW! Supervising a Diverse Workforce ....... 23 Supervision Basics ...................................... 49Systematic Selling ....................................... 56

Table of Contents ....................................... 2-3 Teambuilding Skills ..................................... 50Train-the-Trainer .......................................... 58

Understanding Your Impact as aLeader using DISC Theory ......................... 51

NEW! Value Stream Mapping for Controllers and CFOs .................................. 56NEW! Visio 2003 Professional - Level 1 ....... 37

Word 2003 - Level 1 ................................... 38Word 2003 - Level 2 ................................... 38Word 2003 - Level 3 ................................... 38NEW! Word 2007 - New Features ............... 39Workers’ Compensation - Nuts and Bolts ... 44NEW! Writing Effective Job Descriptions: A Practical Guide ........................................ 45

M

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R

S

T

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V

W

Index

Index (continued)

L S



Across the street from J C Penney department store parking lot at the King of Prussia Mall; down the hill from the Bahama Breeze restaurant. The Atrium is the dark brick building.

From Philadelphia International Airport:Take I-95 S and follow to Exit 7 (476 North Plymouth Meeting). Merge onto 76 W via exit 16B toward Valley Forge. Follow 76 W toward Valley Forge and exit at Route 202N. Follow 202 to Mall Blvd. (exit 327). Turn left onto Mall Blvd. Follow Mall Blvd. and at the 3rd light, turn right in the Atrium Building parkling lot.

From PA Turnpike (276):Take exit #326 at Valley Forge.Follow this road to exit #327 onto N. Gulph Rd. Take a Right at the second light onto Goddard Blvd. Follow this road to Mall Blvd.and turn left. Turn left at the 1st light into the Atrium Bldg. parking lot.

Traveling I-76 (from Center City/Philadelphia):Take 76 W towards Valley Forge and exit at Route 202N. Follow Route 202N to Mall Blvd. (exit 327). Turn left onto Mall Blvd. Follow Mall Blvd. and at the 3rd light, turn right in the Atrium Building parking lot.

Traveling Route 202 North:Follow Route 202N to Mall Blvd. Turn left onto Mall Blvd. Follow Mall Blvd. and at the 3rd light, turn right in the Atrium Building parking lot.

Traveling Route 202 South (DeKalb Pike):Follow Route 202S to Mall Blvd. Turn right onto Mall Blvd. Follow Mall Blvd. and at the 3rd light, turn right in the Atrium Building parking lot.

Traveling Route 422 East:From 422 E, Take First Ave. exit. Turn Right onto N. Gulph Rd. Turn Left onto Goddard Blvd; Follow to the end and turn left onto Mall Blvd. Turn left at the 1st light into the Atrium Bldg. parking lot.

Traveling I-95 North (from Delaware, Points South):Follow I-95 North to Exit 7 (476 N to Plymouth Meeting). Follow 476 N to Exit 16B to merge onto I-76W toward Valley Forge. Take exit 328B for US 422W/US 202 S/202 N toward West Chester/Swedesford Rd./King of Prussia/Pottstown. Continue toward Mall Blvd. Take exit 327 for Mall Blvd. Turn left at Mall Blvd. Turn right at the 3rd light into the Atrium Bldg. parking lot.

MEA’s King of Prussia Offices and Training Center The Atrium Building

234 Mall Blvd., Ste. 200King of Prussia, PA 19406

800-662-6238

76 76

476

95

252

1

30

3

202

252

252

202

3

1

30

276 276

King of Prussia Mall

Norristown

Radnor

Bryn MawrPaoli

Devon

NewtownSquareWest Chester

Springfield

Swarthmore

Concordville

Havertown

To New Jersey

To Philadelphia

To Philadelphia

To Delaware

North

mea

Traveling I-95 South (from NJ, Bucks County, Points North):Take 95 S. Take Rt. 1 S. Take PA Turnpike W. Take exit #326 at Valley Forge. Follow this road to exit #327 onto N. Gulph Rd. Take a right at the second light onto Goddard Blvd. Turn left onto Mall Blvd. Turn left into Atrium parking lot.

Transit Users:SEPTA routes 99, 123, 124 and 125 travel to King of Prussia. Route 99 connects with the R6 in Norristown, and the 124 and 125 connect with many routes at the 30th St. Station and Center City Philadelphia.



The Atrium Executive Suites & Conference Center is less than one-half mile south of the Turnpike and 295 Interchanges. On Route 73 South, less than one-half mile south of the Turnpike and 295 Interchanges, turn right on Atrium Way into the New Horizons Corporate Center. Atrium II is the second of the teal reflective glass mid-rise buildings on your left.

VIA the NJ Turnpike: Take Exit 4, Route 73 South VIA I-295: Exit 36-A, to Route 73 South and follow bolded directions above.

From Philadelphia and the Airport: Follow signs for 95 North to the Walt Whitman Bridge. Follow signs for 295 North to Exit 36-A. Take Route 73 South and follow bolded directions above.

From the Ben Franklin Bridge: Follow Admiral Wilson Boulevard to Route 38 East. Take exit for Route 73 South and follow bolded directions above.

From the Walt Whitman Bridge: Follow signs for 295 North to Exit 36-A. Take Route 73 South and follow bolded directions above.

From the Betsy Ross & Tacony Bridges: Follow signs for Route 73 South and follow bolded directions above.

VIA Route 73 at the Mt. Laurel Circle: Take Route 73 North past light at Greentree Road. From left lane at second light, Atrium Way, take left turn lane into the Atrium Executive Suites & Conference Center. Atrium II is the second building on your left.

VIA Springdale Road in Cherry Hill: From the light at Springdale Road and Route 70, go to the third light and turn right onto Horizon Way. From Church Road, go one block to the first light and turn left onto Horizon Way, which becomes Atrium Way. Atrium II is the first of two teal reflective mid-rise buildings on your right.

Mount Laurel

New Jers

ey Turnpik

e

Moorestown

Cherry Hill

Haddonfield

South

North

West East295

73

41

73

70

MEA’s New Jersey FacilityAtrium II Executive Suites

3000 Atrium WayMt. Laurel, NJ 08054-3911

(856) 273-6900



Timing is importantSeminars fill quickly. Early registration benefits you by ensuring your place in the class you want. In the event that MEA must reschedule or cancel a seminar, participants will be notified immediately.

Cancellation PolicyIf you are unable to attend the seminar, you may cancel up to 5 business days before the train-ing, transfer your registration to another session or send someone in your place*. If you must cancel within 5 business days, or if you don’t cancel and don’t attend, you are still responsible for payment. MEA will make every effort to hold all events as scheduled.*Excluding briefings, special events & hot topics

Tax Deduction of Expenses

Treasury regulation (1.162) permits an income tax deduction for educational expenses (registration fee and cost of travel, meals and lodging) undertaken to: (1) maintain or improve skills required in one’s employment or other trade or business, or (2) meet express requirements of an employer or a law imposed as a condition to retention of employment, job status or rate of compensation.

Reg

istr

atio

n In

form

atio

n

5 Ways to Register

Mail: MEA234 Mall Blvd., Ste. 200King of Prussia, PA 19406

Call: Training & OrganizationalDevelopment Solutions(800) 662-6238

Fax: Training & OrganizationalDevelopment Solutions(610) 666-7866

Email: [email protected]

Website: www.MEAinfo.org/programs & events

•Memberorganizationswillbeautomaticallybilledforregistrationsormaypayinadvance.•Non-memberregistrationsMUSTbeaccompaniedbypayment.•Confirmationletterswillbefaxedtoregistrantsoneweekbeforetheprogram.•Lateregistrationwillbeaccepteduptothedayoftheseminar.•Businesscasualisconsideredappropriatedressunlessotherwisespecified.

We accept the following credit cards:

•DressinLayers.Mostprogramsareheldinaroomwheretherearetwo basic temperatures: too hot or too cold. While we do our best, meeting room temperatures are difficult to control; please dress accordingly.



Program Date(s)

Name

Company

Address

City

Phone Number

Program Title

Program Date(s)

Title

E-mail

Fax Number

State Zip

Registration(s) Made By

Bill To

NON-MEMBER REGISTRATIONS MUST BE ACCOMPANIED BY PAYMENT BY CHECK OR CREDIT CARD.

Check enclosed, made payable to MidAtlantic Employers’ Association

Credit Card Information: Charge my

Cardholder Name (Print)

Cardholder Signature

Visa MasterCard Discover CardAmerican ExpressCard Number

Amt. Charged Exp. Date

CANCELLATIONS REQUIRED FIVE (5) BUSINESS DAYS PRIOR TO THE START OF THE PROGRAM.

Return to: MidAtlantic Employers’ Association • 234 Mall Blvd., Ste. 200, King of Prussia, PA 19406

King of Prussia, PA Mt. Laurel, NJ

Reg

istration Fo

rm

Program Date(s)

Name

Company

Address

City

Phone Number

Program Title

Program Date(s)

Title

E-mail

Fax Number

State Zip

Registration(s) Made By

Bill To

NON-MEMBER REGISTRATIONS MUST BE ACCOMPANIED BY PAYMENT BY CHECK OR CREDIT CARD.

Check enclosed, made payable to MidAtlantic Employers’ Association

Credit Card Information: Charge my

Cardholder Name (Print)

Cardholder Signature

Visa MasterCard Discover CardAmerican ExpressCard Number

Amt. Charged Exp. Date

CANCELLATIONS REQUIRED FIVE (5) BUSINESS DAYS PRIOR TO THE START OF THE PROGRAM.

Return to: MidAtlantic Employers’ Association • 234 Mall Blvd., Ste. 200, King of Prussia, PA 19406

King of Prussia, PA Mt. Laurel, NJ

Reg

istration Fo

rm

Since 1903...An Employer’s Most Important Resource

www.MEAinfo.org - [email protected]

“For over 10 years, MEA has been our primary resource for HR related issues. We have taken advantage of nearly everything MEA has to offer – from HR Hotline to Salary and Benefits Surveys to customized training, public seminars, consulting and more. We have had many great experiences with the staff at MEA and find that the information we receive is timely and on target. It’s hard to imagine how many different outside sources we would have to consult if MEA weren’t available to us!”

– Ginger Bruno, Manager of Human ResourcesOmega Design Corporation, Exton, PA

MEA Member since 1987

NONPROFIT ORGU.S. Postage

PAIDRoyersford, PAPermit No. 570

MEA Management Development Institute

234 Mall Boulevard, Ste. 200King of Prussia, PA 19406

What’s new in this catalog?

Supervising a Diverse Workforce - Page 23•

Writing Effective Job Descriptions: A Practical •Guide - Page 45

FMLA Workshop - Page 45 •

Lean 101 for Controllers and CFOs - Page 55 •

Lean Office for Controllers and CFOs - Page 56 •

Value Stream Mapping for Controllers and CFOs - •Page 56

Expanded MEA Services Section - Pages 4-10

New Seminars