TRAINING NEED IDENTIFICATION BY EMPLOYER ASSOCIATIONS - PHASE III · 2019-09-05 · TRAINING NEED IDENTIFICATION BY EMPLOYER ASSOCIATIONS - PHASE III ASSOCIATION NAME: ... even investing

TRAINING NEED IDENTIFICATION BY EMPLOYER ASSOCIATIONS - PHASE III

ASSOCIATION NAME: MALAYSIAN PLASTICS MANUFACTURERS ASSOCIATION

ASSOCIATION CODE: 041

TNI CODE

POSITION FOCUS AREA INDUSTRY LEVEL/RANK JUSTIFICATION

041_1 Technicians Scientific Injection Moulding Plastics Industry - Injection Moulding Basic

A study carried out by MPMA in 2017 reported that one of the top three positions that companies attempt to hire but find difficulty are Technicians.

Results also show that the skills level of Technicians hired were below expectations and it was difficult to find qualified applicants. This showed

plastics manufacturers trying to transition into more advanced manufacturing processing techniques and technology but are held back by

the lack of talent in the work pool.

041_2 Senior

Technician Scientific Injection Moulding Plastics Industry - Injection Moulding

Intermediate (Only for candidates that have completed

the Basic level)

The Senior Technician or Supervisor (as per NOSS classification) is also one of the top three positions that companies find difficulty hiring.

Moreover, those that were hired were below expectations in terms of skills level.

041_3 Technician Supervisor

Scientific Injection Moulding Plastics Industry - Injection Moulding

Advanced (Only for candidates that have completed

the Intermediate level)

There is also a shortage of Technician Supervisors in the industry. There are less than a handful of public training institutions offering plastics

manufacturing technology courses that are very relevant to the industry. Supply of candidates from these institutions is very small.

041_4 Process Engineer

Scientific Injection Moulding Plastics Industry - Injection Moulding

Expert (Only for candidates that have completed the Advanced level)

The skills level of Process Engineers was found to be below expectations, according to the Study. Lack of qualified engineers could potentially

compromise the reliability and quality of end products.


Blow Moulding Plastics Industry - Blow Moulding Basic





041_6 Senior

Technician Blow Moulding Plastics Industry - Blow Moulding

Intermediate (Only for candidates that have completed the Advanced level)



041_7 Technician Blow Moulding Plastics Industry - Blow Moulding

Advanced (Only for candidates that have completed the Advanced level)


manufacturing technology courses that are very relevant to the industry. Supply of candidates from these institutions is very small.


Blow Moulding Plastics Industry - Blow Moulding


The skills level of Process Engineers was found to be below expectations, according to the Study. Lack of qualified engineers could potentially


041_9 Technicians Extrusion Blown Film Plastics Industry - Extrusion Blown

Film Basic





041_10 Senior

Technician Extrusion Blown Film

Plastics Industry - Extrusion Blown Film





Extrusion Blown Film Plastics Industry - Extrusion Blown

Film



manufacturing technology courses that are very relevant to the industry. Supply of candidates from these institutions are very small.


Extrusion Blown Film Plastics Industry - Extrusion Blown

Film


The skills level of Process Engineers were found to be below expectations, according to the Study. Lack of qualified engineers could potentially


041_13 Technicians Continuous Sheet and Cast

Film Extrusion Plastics Industry - Sheet and Cast

Film Extrusion Basic





041_14 Senior

Technician Continuous Sheet and Cast

Film Extrusion Plastics Industry - Sheet and Cast

Film Extrusion





Continuous Sheet and Cast Film Extrusion

Plastics Industry - Sheet and Cast Film Extrusion



manufacturing technology courses that are very relevant to the industry. Supply of candidates from these institutions are very small.


Continuous Sheet and Cast Film Extrusion

Plastics Industry - Sheet and Cast Film Extrusion

Expert(Only for candidates that have

completed the Advanced level)

The skills level of Process Engineers were found to be below expectations, according to the Study. Lack of qualified engineers could potentially


ASSOCIATION NAME: PERSATUAN DIGITAL TRANSFORMASI MALAYSIA


TNI

CODE POSITION FOCUS AREA INDUSTRY LEVEL/RANK JUSTIFICATION

042_17 Digital Marketing

Executive/Manager Digital Marketing Cross Industry Competent

With over $135 billion spent in online advertising globally, Digital Marketing is one of the fastest growing industries today. Asia is leading the trend with over 30% annual

growth. According to a recent report by eMarketer, the total number of Internet users globally will surpass 3 billion to reach 42.4% of the entire world's population. Organizations

worldwide are waking up to the opportunity of this revolutionary medium to fulfil various business objectives ranging from Sales, Marketing, CRM, Product

Development and Research. This has created an ever-increasing demand for skilled Digital Marketing professionals.

042_18

CIOs, CTOs, managers,

supervisory staff, team leaders,

designers, architects, planners, IT

consultants, IT audit managers, IT

security managers, and any IT

professional involved in continual service

improvement.

ITIL Foundation

All IT-centric businesses such as Computer

Hardware Manufacturer, Software Development,

BPO, Storage and Managed Services, and IT

Professional Services Industry along with other

major enterprises in retail, finance, pharmaceuticals,

entertainment and manufacturing which has

an in-house IT support staff

Competent

For years now, ITIL (formerly known as the IT Infrastructure Library) has remained the cornerstone and industry-standard best practice framework for supporting, managing and aligning IT Service Management with the needs of the business.

Trademarked by AXELOS, ITIL acts as a governing agent for IT, and uses the ITIL Service Lifecycle to map the entire journey from customer needs and requirements

all the way through continual improvement of services. We’ve already discussed why ITIL is critical in today’s IT environment, and why it’s

still widely adopted among many IT organizations of all sizes. For these reasons, it’s important that employees within these organizations have a deep understanding of ITIL’s foundations in order to achieve maximum benefits from its implementation.

Knowledge and mastery of ITIL is so important in fact, that many organizations are even investing in certification sponsorship programs to help employees get ITIL

certified. Here are 10 reasons why you should consider getting an ITIL certification

1. Higher Paying Opportunities 2. A Sharper Skillset

3. You’ll Stand Out Among the Rest 4. Prepared for the Future

5. Jump into the Job Role You Want 6. It’s Used Virtually Everywhere

7. Tons of Flexibility 8. Gain Knowledge and Credibility

9. Provide a Better ROI 10. Low-Risk Effort

042_20

Business Analyst (BA),

Project Manager (PM),

Quality Assurance(QA)

IT, Quality Assurance, Project Management

Cross Industry Competent

Business analysis plays an important role in project implementation, which involves development and testing. Development includes modeling internal business processes and data flow, identifying critical components that affect system

performance, and preparing test plans. Staffs need to help business clients articulate their needs and wants, and to document them clearly, concisely, and completely. This skill will contribute significantly to successful projects and the products they

create. Competency-based testing evaluates the understanding and application of business analysis skills, tasks, tools and techniques, and validates your key

competencies. Programs and testing are based on the Business Analysis Body of Knowledge (BABOK® Guide) – the global standard for the practice of business

analysis.

https://www.tutorialspoint.com/itil/service_lifecycle.htm
























An IIBA® competency-based certification tells employers you have the required skills, knowledge and experience in business analysis. Certification improves your

marketability, your employability, and your earning potential. The industries in Malaysia are facing shortage of certified Business Analyst. We only

have about 100 over certified Business Analyst. Having BA’s with right skills and certification will certainly help industries to improve projects success, eliminate

project waste, prioritize, improve project costing etc. The individuals going through this certification will acquire advance problem-solving skills which is one of the future skills that have high demand in the market. It will also help them in achieving career

growth and mobility. · Business Analysis is one of the highest growing occupations, with 14% growth

projected between 2014-2024 *Source: U.S. Bureau of Labor Statistics

· 16% average increase in salary for certified Business Analysis professionals *Source: Randstad.ca

042_21

SAP Finance Accounting

Consultant,SAP Procurement

Consultant,SAP ABAP

Consultant,SAP Sales Consultant,

Developer,Development Consultant,

Business stakeholders, Project

managers, Functional

consultants, Business analysts,

QA managers, Testers, Solution

Architects, SAP PP consultants,Producti

on &Procurement Planners, Project

Managers,Program Managers,Business

Analytics Professionals,SAP Solutions Architects

Finance, Procurement, Human Resource,

Programming, IT , Sales & Distribution, SAP Hybris ,

Sales Cloud, Service - Service Cloud, Material

Requirement Planning(MRP), Bill of

Materials(BOM), Capacity Planning(CP) and Supply

Chain Planning(SCP), SAP HANA Cloud

Cross Industry Competent

SAP has migrated their ERP system from ECC6 to new platform called HANA. The new or existing consultant required to acquire new knowledge on implementing and

supporting HANA platform. Migration or implementation of HANA ERP module will be a huge project because SAP announced 2025 is the EOL for ECC. Being global

player, SAP has more than 18,000 partners to support clients on this agenda. The local SAP service partners must be ready to compete with all these global players to secure this job and obviously it needs competent and skilful personal. The mentioned areas are the commonly used and going to be key scope in project implementation. Preparing our workforce on the above skillset is essential to support local customers to migrate or implement the new ERP on HANA platform also to implement additional function in Hybris and HANA cloud. It also will enable the local partners to compete

with global partners to secure global rollout and expending or moving helpdesk support to Malaysia

ASSOCIATION NAME: NATIONAL ASSOCIATION OF PRIVATE EDUCATIONAL INSTITUTION


TNI CODE


043_22 Lecturer

Analyzing Designing Developing Delivering Learning

and Evaluating courses.

Education and Learning

Beginner-Intermediate

The entire Learning and Education landscape is changing and there is a real need to relook and redesign traditional education programs to be more effective with the latest learning methodologies and technology where possible. Starting

with facilitating conversations with industry and determining learning needs which are imperative for industry lead education, to the design, development,

delivery and evaluation of effectiveness.

043_23 Lecturer/Trainer Courseware

Instructional design and E-learning


Beginner-Intermediate

Rapid advancements in delivery technologies such as e-learning, blended learning and the shift in learning preference toward more independent, just in time learning among younger learners. Changes such as Digitalization and

industry 4.0 have resulted in the need for faster development of learning and transfer of learning to be designed to fit the needs of current time.

043_24 Lecturer Coaching, Mentoring


Intermediate

The lecturer’s traditional role of simply having to teach and disseminate knowledge and information is becoming obsolete. Change has to be in line with the new generation of students, mainly millennials, that have different mindset

and require a different approach. The need to coach and mentor students, both in and out of the classroom, is becoming more important to the success of the

education process. A coaching & mentoring system that has been well researched and applied is necessary to address this need

043_25 Management and

HR Talent and Competency

Management Education and

Learning Intermediate to Advanced

Management and HR professionals in the learning industry need to improve their knowledge and skills that of Competency development

and Talent management as a means to growing their Talent and enhancing

organizational performance and global competitiveness.

ASSOCIATION NAME: JOHOR SKILLS DEVELOPMENT CENTRE ADVISORY COUNCIL


TNI CODE


045_35 Foreman, Senior Technician,

Technician Machine Maintenance

(Mechanical) Manufacturing Beginner

This program is important for foremen, senior technicians and technician to conduct maintenance of machines in the plant

045_36 Assistant Engineer/ Senior

Technician, Technician Industrial Pneumatics Manufacturing Intermediate

This program is important for assistant engineers, senior technicians and technicians to familiarise with industrial

pneumatics operated in the plant

045_37 Senior Technician, Technician Electrical Machine Motor Manufacturing Beginner This program is important for senior technicians and technicians

to familiarise with electrical machine motor in the plant

045_38 Assistant Engineer/ Senior

Technician, Technician Calibration of Measuring

Instrument Manufacturing Intermediate

This program is important for assistant engineers, senior technicians and technicians to familiarise with calibration of

measuring instrument

045_39 Senior Technician, Technician Integration PLC With Motor

Control Manufacturing Beginner

This program is important for senior technicians and technicians to familiarise the integration PLC with motor control

ASSOCIATION NAME: INSTITUTE OF MARKETING MALAYSIA


TNI CODE


046_40

Sales/Marketing Executive/ Manager/

Director / CEOs …and others outside the

sales/marketing discipline, but whose role interacts

with this function.

Marketing Knowledge in-dept

Cross Industries Competent / Expert

In this new environment we need to change, reinvent and develop ourselves accordingly.

Market is changing rapidly while consumers are becoming more sophisticated and demanding.

Having a certification in any line of industries marks a competent level in academic and practical understanding of the industries.

The certification designation demonstrates professionality and announces professional competency, achievement of high standards of experience,

knowledge and conduct to employers, clients or customers as well as to your peers especially in the marketing fratenity.

ASSOCIATION NAME: YAYASAN PENDIDIKAN MALAYSIA


TNI CODE


047_41 Data Analyst

Big Data Analytics focuses on designing and developing solutions

to draw useful insights from the availability of large volumes of data

Information Technology Intermediate/Expert

Data analysis is important in business to understand problems facing an organisation, and to explore data in meaningful ways. This context

can then be used by decision-makers to take action with the aim of enhancing productivity and business gain.

047_42 Computer

Programmer Programming Language, Cyber

Security Information Technology Intermediate/Expert

Technology will continue to evolve and the job market will continue to adapt. Most aspects of profession will require a basic level of coding

literacy and programming will always be a specialized skill.

047_43 Full Stack Developer To handle all the work of

databases, servers, systems engineering, and clients

Information Technology Intermediate/Expert

Full stack engineers are now in high demand among companies looking to go digital, as well as startups. This job involves helping a business go digital from start to finish, including creating apps and websites. It requires technical skills like website server hosting and

UX design, as well as soft skills like project management.

047_44 Manufacturing

Engineer Manufacturing Process / Machinery

Machinery and equipment / Operations / Productions

Competent To improve the production efficiency a manufacturing engineer must

provide training to other workers who are in the production department of the organization

047_45 Global Supply Chain

Executive Global Supply Chain

Management Logistics Intermediate/Expert

Many global supply chains have experienced a shift in which large and emerging economies are playing prominent roles as

exporters and Malaysia is growing rapidly in the industry. Thus, the higher demand for executives to ensure that Malaysia remains

competitive on a global scale in this sector.

047_46 Telecommunications

engineer

Designing and overseeing the installation of telecommunications equipment and facilities, such as

complex electronic switching systems, copper wire telephone

facilities, and fiber optics.

Telecommunication systems Beginner

Job growth for telecommunication engineers is projected to occur largely in telecommunications services firms, as more companies are expected to tap the expertise of engineers in this industry for projects

involving electronic devices and telecommunications systems.

047_47 Welder

Fabricate and assemble metal structures and equipment through

the use of welders, cutters, shapers and measuring tools.

Automotive Shipbuilding Construction

Intermediate This training program will enhance

the skills and knowledge of the welder. Hands on training will expose them to different welding positions from 1G and 3G

ASSOCIATION NAME: ELECTRICAL AND ELECTRONICS PRODUCTIVITY NEXUS


TNI CODE


048_51

Engineer, Technical Specialist, Manager,

Technician

Industry 4.0 Architecture and Design Principle

E&E Engineering Competent

To acquire clear definition in terms of structure and methodology of Smart Industry Architecture as guidelines for its implementation in industry. Also to further

enhance the manage Big Data and leverage the interconnectivity of machines to reach the goal of intelligence

048_52 Engineer, Technical Specialist

Programming for Analytics and Cyber Security for Production

E&E Engineering Competent / Intermediate

To acquire hands-on analytics programming using Python. Also to acquire deep knowledge on industrial IoT security system and its challenges, and visualize and transform existing industrial control system into more secured production system.


Practical Hardware Sensor and Wireless Technology for Modern

Manufacturing E&E Engineering

Competent / Intermediate

To participate in the manufacturing process and further popularize the hardware development for smart industry technology. The social manufacturing approach of I4.0, links the engineers to the industry needs based on the enabling technologies,

such as embedded systems, wireless sensor network and industrial robots. To acquire knowledge on key wireless technologies and its challenges, as well as 5th

generation of communication standard.


Practical Industrial Internet of Things (IoT) Implementation


To acquire the knowledge of core of I4.0, the comprehensive framework of IoT from device level, design applications, to end-to-end architecture.


Cyber Physical Production System and Intelligent Robotics

E&E Engineering Intermediate /

Expert

To acquire the core knowledge of parallel development of computer science and manufacturing technologies which points out the convergence of two worlds;

namely the virtual and physical ones.

048_56

Engineer, Technical Specialist,

Senior Test & Software

Development Manager

Data Mining and Integration for Modern Production System

E&E Engineering Intermediate /

Expert

To acquire core knowledge on a real production data set, and interpret the structure, derive insights as part of the analysis, using software architecture and

development process with various features of popular cloud platforms

RADIO FREQUENCY

TNI CODE



Foundation of Electromagnetic Theory for Engineers

E&E Engineering Competent To acquire and enhance the knowledge in Electromagnetic theory which is the

foundation for RF and Microwave. Transmission line topics serve as basics for RF designer


EMC/EMI, Signal Integrity and Practical Product Integration


To acquire knowledge of design rules in terms of EMC/EMI, signal integrity and able to develop robust product integration. To learn systematic design challenges

and practical limitations in actual high frequency layout.


Practical RF/ Microwave Component, Measurement and

System Characterization E&E Engineering


To acquire knowledge of practical RF/ Microwave component, measurement and system characterization. Also, learn RF key measurement and design issues

which will help to understand the theory behind design related issues.


Applied RF/ Microwave Techniques & Practical Implementations


To acquire knowledge on key design technique of practical RF/ Microwave circuit applications. Also to learn the practical implementation of RF system architecture

and limitation & performance issues.


Practical RF/ Microwave Transceiver Design and

Technology Implementations E&E Engineering


To acquire knowledge of practical design of RF/ Microwave transceiver and various technologies for different applications.


Mixer and PLL Design Consideration for RF system


To acquire knowledge of practical implementation on mixer and PLL design and design challenges in the RF/ Microwave design applications.


Practical Concept of RF/ Microwave Product Development Skills and

Troubleshooting Techniques E&E Engineering


To acquire skills to perform RF design using simulation tool and convert into real board prototype. Also to learn techniques in resolving RF design issues

efficiently.

048_64 Engineer RF and Digital- RF Component test E&E Engineering Intermediate /

Expert To improve capablility to resolve RF new test/product issue to support in

production

EMBEDDED SYSTEMS & SOFTWARE ENGINEERING

TNI CODE


048_65 Software

Development Engineer

C# Programming E&E Engineering Competent / Intermediate Improve productivity

048_66 Software


Advanced C# programming

E&E Engineering Intermediate / Expert Improve productivity

048_67 Engineer Advanced C++ programming

E&E Engineering Intermediate / Expert It’s good training for Software engineer to learn better skill for code refactoring to be more

effective and high quality

048_68 Software


Developing Windows Communication

Foundation Solutions with Microsoft Visual

Studio 2017

E&E Engineering Competent Improve productivity

048_69 Software


Windows Presentation Foundation with

Microsoft Visual Studio 2017 (WPF)

E&E Engineering Competent Improve productivity

048_70 Engineer Interfacing Custom

Hardware with Embedded Linux

E&E Engineering Intermediate / Expert Expand to support Linux in our embedded controller, engineers need to gain this knowledge for

new support

048_71 Engineer Intel 32/64-bit x86

Architecture E&E Engineering Intermediate / Expert

All PXI(e) embedded controller using Intel CPU, so it’s an important for Software Engineer to gain new thing from Intel Architecture and apply into controller

048_72 Engineer PCI/PCI Express

Architecture E&E Engineering Intermediate / Expert

It’s a important knowledge for Software driver engineer to understand and develop driver in high quality standard

048_73 Engineer Oracle 12C

Performance Tuning E&E Engineering Intermediate / Expert

The training is intended to equip the DBA to be able to mature to the technical expertise of performance tuning to improve the databases performance.

048_74 Engineer DRAM (DDRx and

LPDDRx) Architecture E&E Engineering Intermediate / Expert

Training to gain in-depth understanding of the memory technology which is the needed for computer system design and debug

INDUSTRIAL MANUFACTURING & ELECTRONICS

TNI CODE


048_75 Project

Management Executive

Professional Scrum Master E&E Engineering Competent Improve productivity

048_76

Senior Test & Software

Development Manager

Agile Software Development E&E Engineering Competent / Intermediate Knowledge and Skill Enhancement

048_77 Engineer

(CIS-Certified IPC Specialist) IPC-A 7711B/7721B Hands-on

Rework, Modification and Repair of Electronic

Assemblies

E&E Engineering Expert It's important to learn IPC standard rework, repair skill and apply at work. Besides,

the specilaist could conduct the sharing to the operator so that all of the workers are comply with the IPC standard

048_78 Facility Manager Certified Facility Manager Machine Vision Expert The Certified Facility Manager® (CFM®) credential sets the industry standard for

ensuring the knowledge and competence of practicing facility managers.

048_79 Engineer Certified Quality Engineer Machine Vision Expert

1) To understand concepts and application of Quality Engineering 2) To use 7-tools of problem solving 3) To use the improvement based on PDCA All these are

captured in the CQE course and the body of knowledge is based on ASQ which is professional programme.

048_80 Engineer Advance Packaging for

Sensors & IOT E&E Engineering Intermediate / Expert

With acquired knowledged & investigative skills, the process validation likely to be effective and efficient.

048_81 Technican &

Engineer Teredyne Microflex E&E Engineering Intermediate / Expert

To acquire maintenance and troubleshootung skills for capabiity & Yield improvement strategies and test time reduction techniques improvement

048_82 Technican &

Engineer PS1600 ATE training E&E Engineering Intermediate / Expert To acquire maintenance and troubleshootung skills for capabiity improvement

SEMICONDUCTOR IC DESIGN

TNI CODE


048_83 Engineer System Verilog and OVM/UVM Training

E&E Engineering Intermediate / Expert Training for RTL design and verification

ASSOCIATION NAME: MALAYSIAN AUTOMOTIVE ASSOCIATION


TNI CODE


049_98 Engineer and Technician Geometric Dimensioning and

Tolerances Automotive Intermediate

To ensure engineer understand and using the same language in Engineering tolerance

049_99 Engineer Measurement Management Automotive Intermediate To ensure high technology measuring equipment benifited to quality

development and operations

049_100 Engineer Measuring tools and

inspection Automotive Intermediate

To ensure knowledge and skills is develop in the area of checking fictures, cubing and the parts matching analysis

049_101 Engineer/ Technician CAD (CATIA & AUTOCAD) Automotive Intermediate To equip engineer on CAD technical knowledge, capability to operate

CATIA and AUTOCAD

049_102 Safety officer Safety management Automotive Beginner - Intermediate To ensure highest safety work environment in factory

049_106 Robotman Robot Programming and

maintenance Automotive Beginner To equip robotman with knowledge of handling and maintenance

049_107 Engineer 7QC Tools/ Six Sigma Manufacturing Beginner For process improvement

049_108 Engineer FMEA Manufacturing Beginner To eliminate or reduce failures, starting with the highest-priority ones

049_109 Engineer Reliability Engineering Manufacturing Beginner Emphasizes dependability in the lifecycle management of a product

049_110 Engineer Statistical Process Control Manufacturing Beginner

Industry-standard methodology for measuring and controlling quality during the manufacturing process. Quality data in the form of Product or Process measurements are obtained in real-time during

manufacturing

049_111 Technician/ Operator Welding Manufacturing Advance To obtain high skills in welding to avoid downtime and to gain

customer confidence

049_113 Chargeman BO Chargeman Plant Facilities &

Management Competent Competent to handle electricity power

049_115 Operator / Technician Overhead crane Manufacturing Competent To get license to handle crane

049_116 Operator / Technician Forklift Manufacturing Competent To get license to drive the forklift

049_117 Executive Lean Manufacturing Green

Belt / Black Belt Manufacturing Competent

To increase number of competent staff who had certified Green Betl/Black Belt in manufacturing field

049_119 Engineer Professional Engineer (PE) Engineering Competent To increase productivity

049_125 Warehouse Manager Warehouse Management Warehouse &

Logistic Expert Managing warehouse with excellence

049_126 Inventory Manager Inventory Management Procurement Expert Managing inventory with zero/minimal back order

049_127 Procurement & Supply Assurance

Manager Procurement & Supply Chain

Procurement & Supply Chain in

Automotive Spare Parts

Expert Managing automotive spare parts, procurement and supply with

excellence

049_128 Certified Entreprise Data Scientist Big Data Analytic Automotive Expert

Concept and tools needed to deal with various facets of data science practise including data collection & integration, exploratory data

analysis, predictive modelling, prescriptive modelling, data product creation, evaluation & effective communication

049_129 Certified Entreprise Data Practitioner Big Data Analytic Automotive Expert Approach business problem with data scientist mindset & understand

the value that data driven insight can deliver for organization

ASSOCIATION NAME: CONTACT CENTRE ASSOCIATION OF MALAYSIA


TNI CODE


050_132 Contact Center Team Manager

System Process and Procedures in Managing

Teams Contact Center Mid-Level

A team leader is important in Contact Center. They provide guidance, instruction, direction and leadership to a group of individuals (the team) for the purpose of

achieving a key result or group of aligned results.

050_133 Contact Center

Quality Assurance Analyst

Process of incident management, from detection,

recording and closure Contact Center Entry / Mid-Level

Contact Center Quality Assurance (QA) to help ensure customer interactions are aligned with business goals. QA monitoring aims to identify common customer

issues, improve customer experience, and help standardize communication processes with customers.

050_134 Contact Center

Quality Assurance Manager

Managing and implementing Quality Processes in Contact

Center Contact Center Mid-Level / Senior Level

Quality Assurance Manager Positions are very important in Contact Center. They are responsible to plan,

implement and manage quality standards in Contact Center. They manage the Quality Assurance Analysts.

050_135

Contact Center Workforce

Management Analyst

Implement Processes and Procedures to achieve and

maintain operational efficiency of the Contact Center

Contact Center Entry / Mid-Level

The Workforce Management Analyst is responsible for the daily efforts to provide a great customer and employee experience by effectively delivering real-time (intra-day) management with the purpose of optimizing resources to achieve

business objectives in Contact Center.

050_136

Contact Center Workforce

Management Manager

Forecasting, Scheduling, Intra-day Management and

Performance Management Contact Center Mid-Level

Workforce Management Manager is critical component of the Call Center. They are overall in charge of planning, implementing and monitoring resources

allocation. These include Forecasting, Scheduling and Performance Management.

ASSOCIATION NAME: ASSOCIATION OF MALAYSIAN MEDICAL INDUSTRIES


TNI CODE


051_137 Regulatory Affairs

Manager Medical Device Regulatory

Compliance Medical Device Industry Expert

The regulatory function is vital to making safe and effective medical devices available worldwide. The regulatory profession is dynamic by nature, requiring

unique knowledge and skills throughout the product lifecycle.

ASSOCIATION NAME: PERAK ENTREPRENEUR & SKILLS DEVELOPMENT CENTER


TNI CODE


052_138 OSH Officers

OSH Committee Occupational Safety and

Health All Industries

Lower -Management, Middle- Management

To Reduce Workplace Accidents To Reduce SOCSO’s Employment Injury and Invalidity Compensation

Claims

052_139 Technicians Industrial Air Conditioning &

Refrigeration All Industries Operators

To Increase the Number of Skilled Workers in Industrial Air Conditioning & Refrigeration

052_140 Engineers

Technicians Electrical

Technology Electrical & Electronic

(E&E) Lower-Management To Increase the Number of Skilled Workers in Electrical Technology

052_142 Plant Operators All Skilled Areas All Industries Operators

Support Staff To Recognise Workers Knowledge and Skills That Is Acquired from A

Wide Range of Learning Experiences, Both Formal and Informal

052_143

Internet of Things implementer

Internet of Things product developer

Industry 4.0 implementer R&D Engineer

Internet of Things Industry 4.0

All Industries Technician Engineer Manager

Improved Productivity Improved Efficiency

Increased Knowledge Sharing and Collaborative Working Flexibility and Agility

Reduces Costs Creates Innovation Opportunities

Increased Profitability

052_144



Internet Security Engineer R&D Engineer

Industry 4.0 implementer

Cybersecurity Internet of Things

Industry 4.0 All Industries

Technician Engineer Manager




Increased Profitability Data Security

052_145



Data Analyst Engineer R&D Engineer


Big Data Internet of Things

Industry 4.0 All Industries





Increased Profitability Data Analytics

052_146



Cloud Engineer R&D Engineer


Cloud Internet of Things

Industry 4.0 All





052_147

NDT personnel, inspectors and technicians engaged in, or responsible for, inspection

of castings, forgings or fabricated items during

manufacture or in-service in different product sectors.

It is also suitable for personnel working in the

aerospace industry

aerospace, oil and gas, nuclear, power generation,

medical, rail and general manufacturing

Oil & gas, fabrications, chemicals, power,

automotive, aerospace, construction

Advance / Competent

NDT is used across industries such as aerospace, oil and gas, nuclear, power generation, medical, rail and general manufacturing to

name a few. It is a crucial aspect of quality control and ultimately health and safety.

To explain the basic principles of magnetic particle and penetrant inspection methods

To carry out magnetic and penetrate particle inspection To write clear and concise inspection instructions and test reports

To meet syllabus requirements for CSWIP

052_148 Radiographers, inspectors, engineers, and surveyors


medical, rail and general manufacturing


automotive, aerospace, construction

Advance / Competent

This course designed for personnel responsible for judging the quality of radiograph and reaching informed decisions regarding the identity

and extent of the defects revealed. Training in radiographic interpretation provides essential knowledge on radiographic theory and practice to enable interpreters to judge

radiographic quality and practical interpretation of welds and castings respectively.

052_149 Welder /Welding Inspector


medical,rail and general manufacturing


automotive, aerospace, construction, pipeline

Advance / Competent

Structural welders should be capable of certifying on single process plate, being proficient in SMAW, GMAW, GTAW and FCAW. welding

processes. Lays out, aligns and welds fabricated, cast and forged components to assemble structural forms such as machinery frames, tanks, pressure vessels, furnace shells, buildings and pipe, according

to blueprints and metallurgy. With the welding trainings offered, participants will be given a chance to carry out various welding techniques to perform the required competencies of a structural welder.Gain a knowledge of practical welding to enhance your

understanding of the inspection of welded productsBe able to identify various weld imperfections (defects)Understand the relevant welding

technology related to visual inspectionUnderstand the need for documentation in weldingBe aware of codes and standards related to

inspection requirementsBe able to carry out inspection of parent materials and consumablesBe able to carry out visual inspection of welds, report on them and assess their compliance with specified

acceptance criteria

ASSOCIATION NAME: PENANG SKILLS DEVELOPMENT CENTRE


TNI CODE


053_151

IoT System engineers, Embedded

System Engineers, Validation Engineers,

R&D Engineers,

Product Engineers

I4.0 – Industry Internet of Things (IOT)

All manufacturing Industry

Competent

The Internet of Things (IoT) is the next mega trend that will change the way we live and work, and it is predicted to touch almost every consumer and industrial application. The core

technologies that enable the IoT are wireless communication and sensor developments, and ongoing advances in these technologies result in unique challenges. These challenges include

new communications standards, increased sensor integrations and power consumption management. This puts heavy stress on an IoT device’s de-sign and validation cycle, and

designers must constantly innovate to quickly and successfully develop and deploy IoT devices in the market.

The next generation of engineers will play a key role in the development of the IoT, and it is important that participants graduated from this engineering training program are pre-pared for

the electronic design, test and measurement challenges ahead of them. More importantly, existing workforce need to be re- trained and re– skilled to understand this fast– evolving IoT

ecosystem. In this light, the industry needs parallel symbiotic steps to address these challenges through the introduction of IoT certification program.

ASSOCIATION NAME: FEDERATION OF MALAYSIAN MANUFACTURERS (FMM)


TNI CODE


054_152 Quality Control Executive and

Supervisor Electrical and Electronic

Manufacturing: Metal Products, Machinery and Equipment,

Plastics, Steel, Printing, Air-Conditioner Plant, Electronic and Electrical, Automotive, Ceramics,

Chemical, and Medical Devices Services:

Oil & Gas, and Healthcare Sector

Competent

Executives and Supervisors should know quality concepts and tools, able to apply the basic problem-solving steps to determine

root cause, implement solutions and continuous improvement tools.

054_153 Engineer Mechanical Engineering

Manufacturing: Metal Products, Machinery and Equipment,

Plastics, Steel, Air-Conditioner Plant, Air Filter, Electronic and Electrical, Automotive, Food and Sustainable Resources, Solder and Soldering Fluxes, Textiles, Chemical, Medical Devices,

Non-Metallic Mineral Industry, and Renewable Energy Product

Services: Oil & Gas, and Healthcare Sector

Competent To overcome manpower issue and for quality stability. The

engineers should have fundamental and practical understandings of key issues in mechanical engineering.

054_154 Manager, Executive

and Supervisor Machining Manufacturing Industry Competent To overcome manpower issue and for quality stability.

054_155 Manager, Executive,

Supervisor and Technician

Engineering Manufacturing Industry Competent

Employees should have proficiency in the principles and practices of Quality Engineering and have the ability to use quality engineering techniques in implementing an effective

quality system or programme in an organisation.

054_156 Executive,

Supervisor, and Technician

Heating, Ventilation, and Air Conditioning (HVAC)

Manufacturing: HVAC, Air Filter, Food and Sustainable

Resources, Electrical and Electronics, Chemical, Medical Devices, and Machinery and Equipment

Competent Engineers, Supervisors and Technicians should expose to

handling and managing Air Conditioning systems.

054_157 All level Programmable Logic

Controllers (PLC)

Manufacturing: Automotive, Food and Sustainable Resources,

and Machinery and Equipment Competent

Employees should have basic understanding and practical training on principles and applications of PLC.

054_158 Manager, Executive,

Supervisor and Technician

Production and Maintenance

Manufacturing Industry Competent

The effect of power quality and machinery problems in industries which can range from a minor inconvenience to costly downtime.

Maintenance and operation staff needs to ensure higher production, higher quality and lower costs is always present. To

achieve this machines require servicing and troubleshooting on a regular basis to ensure reliable operation.

054_159 All level Automation and Digitisation Manufacturing Industry Competent Change and transform from traditional methods of doing

business to make better quality products.

054_160 Machine Operation

Technician Machine Operating Manufacturing Industry Competent

Machine operators should undergone training on proper machine operation in order to equip with necessary skills.

054_161 All level Industry 4.0 Related

Training Manufacturing Industry Competent Moving towards Industry 4.0.

054_162

Engineer, Supervisor,

Technical and Operator

Production Manufacturing Industry Competent

Employees should have an appreciation of the elements and processes involved in basic engineering philosophy, concepts and key methodologies, and how they can enhance the overall

productivity of the organisation.

054_163 Technician and

Supervisor Supervisory Skills Manufacturing Industry Competent To improve supervisory skills in handling workers.

ASSOCIATION NAME: WASTE MANAGEMENT ASSOCIATION OF MALAYSIA


TNI CODE


055_164

· Top Management · Manager · Engineer · Executive · Supervisor

Solid Waste Management

Municipal Solid Waste

Non-toxic/hazardous industrial waste

Cleansing wastes

· All Industries · Waste concessionaires · Waste contractors · Local authorities · Private agencies · Waste consultant

All levels

Municipal solid waste is increasing and proper management is very important in order to ensure cleanliness and minimal pollution to the environment as well as

prolong the landfill lifespan. Waste minimization through reuse, reduce and recycle(3R) needs to be trained to various level of stakeholders in line with

government objective to reduce waste landfills. Improper waste management will give health detrimental impacts to the public and negative impacts to the environment

such as methane generation and water pollution. All employees involved in waste management is required to be equipped with knowledge to the risks of solid waste,

compliance with the regulation to ensure effective management of solid wastes.

055_165

· Top Management · Manager · Engineer · Executive · Supervisor

Waste Management Hazardous/Scheduled

Waste

· Manufacturing · Oil & Gas · Other Industries

All levels

Industrial hazardous waste or scheduled waste is a type of waste requires specialized care and handling and regulated disposal. Scheduled Wastes is

dangerous and toxic to the environment and if not handled properly it is hazardous to human health. All employees involved in waste management is required to be equipped with knowledge to the risks of hazardous waste, compliance with the

regulation to ensure effective management of scheduled wastes.

055_166

· Top Management · Manager · Engineer · Executive · Supervisor · Quantity Surveyor

Waste Management Construction Waste

· Construction All levels

The construction industry has been quite robust and is expected to continue in future. All personnel involved in construction shall be required to have knowledge of

construction waste management and compliance with the regulation to ensure an effective construction waste management.

055_167

· Top Management · Manager · Executive · Supervisor · Hospital/Clinics Assistance

Hospital/Clinical Waste Management

· Hospital/Clinics · Pharmacists

All levels To provide all employees who work in hospital or clinics an awareness of the basic

knowledge required to work in line with clinical waste management legislation.

ASSOCIATION NAME: MALAYSIAN ASSOCIATION OF SCIENCE AND ENGINEERING TECHNOLOGY


TNI CODE


056_168 Technician, Supervisor, Engineers

Safety Trainings a) Working at height Training

b) Authorised Entrant and Standby Person for Confined Space

Telecommunication Competent

a) This training will equip individual with the knowledge of hazard and risk working at height and how to prevent from falling accident. This is one of the skill gap trainings

highly sought after the telecommunication industry. b) Confined Space Awareness training is specially designed to provide basic

knowledge and skill on Confine Space Safety. It includes understanding the potential hazard in a confine space, its safety procedures and uses of gas detector besides self-contained breathing apparatus. It also includes the rescue of confined space.

Safety training is upmost essential as it’s a lifesaving skill.

056_169 Technician, Supervisor, Engineers

Fiber Optic Fiber Optic Internal& External

Cabling

Telecommunication Fiber Optic

Competent Fiber Optic Internal& External Cabling introduces to fiber optic cables for internal & external wiring and safety at work, Subduct installation, cable pulling and splicing.

056_170

Technician, Supervisor, Engineers,

Safety Officers, Executives

Occupational First Aid, CPR & AED Training

across Industry Beginner

This course is to train individuals to become a qualified First Aider. It is very essential to know basic life support skill such as CPR & Choking and other related topics such as bleeding & wounds, burn & scald, fracture & spinal injuries. The Occupational First Aid with CPR+AED Course is designed to increase awareness of possible accidents,

identify accidents with casualties and optimise health and performance at the workplace. This course certificate fulfils the first aid certification requirement under the

Workplace Safety Health Act.

056_171 Engineers, Team Leader, Manager

RFIC and Mixer Semiconductor Competent

Our training program on Radio Frequency Integrated Circuit Design (RFIC) constitutes the contributing knowledge in the field of Analog Integrated Circuit Design, Electronic Physics, Wireless Communication and Microwave Engineering. This training is highly sort after in current technology of high speed, high frequency environment that would serve to furnish essential knowledge in the art of RFIC design and implementation.

The training is essential as it highlights the skillset of Analog IC design, exposing the art of diligent transistor level design, upholding the essential tradeoff in obtaining an

optimum solution. This course is essential for an individual as he or she would gain the insights of

transistor level design targeting towards low power and low cost, System on Chip (SoC) solution, The participant would also be taught on the art of physical IC design

exposing to various devices used in the construction of RFIC receiver and transmitter chain. High end technology such as CMOS, Hybrid Bipolar Technology (HBT) and

GaAs would be the prime concentration in this taught course.

056_172 Engineers, Team Leader, Manager

Analog Signal and Integrated Circuit Design

Semiconductor Competent

This programme provide engineers and technicians the knowledge of MOS models CMOS technologies and layouts CMOS diodes and active resistor CMOS single stage amplifiers. Basic and high output impedance current mirrors CMOS differential pair and cascode amplifiers, CMOS telescopic and regulated amplifiers, CMOS current, output and high gain amplifiers. Telecommunication industry need more and more talents specializing this field to effectively handle analog signal and integrated circuit design more effectively.

056_173

Installation Analysis

Engineer, Data engineers Analyst

engineers Statistician

Data visualization

experts Data mining

experts Business

intelligence experts

Marketing Operations

Design thinking experts

a) Programming: Python3 & Orcaflex b) Data Analytics i) Programming ii) Data Mining iii) Google analytics iv) Data visualization – Tableau and Power BI v) Data storytelling

across Industry Competent

a) Programming Python3 is used extensively in Data analytics, machine learning and robotics. On the other hand, Orcaflex performs global static and dynamic analysis of a wide range of offshore systems, typically including boundary conditions such as vessels, buoys, etc., as well as finite element modelling of line structures. It is used for installation analysis in subsea structures. Learning Python3 with Orcaflex enables an Installation Engineer to handle analysis using simplified methods. It provides industry standard software packages for design and installation analysis. b) Data Analytics Competencies and skills needed for data science jobs are different. They are often the aptitudes that entrepreneurs and innovators most desire. Candidates for these roles have strong credentials (either experience or education) in programming and applied data science.

ASSOCIATION NAME: MALAYSIAN AUTOMOTIVE ROBOTIC AND IOT INSTITUTE


TNI CODE


057_174 Product Designer Product, Industrial design (CAD),

Mechanical design

Automotive, Consumer good industry, Design

companies Intermediate

Imparting simulation driven design approach & industrial driven knowledge with analytical thinking and skills in design improvement using innovative Optimization technology at conceptual level as part of IR4.0 –

simulation key area demands. Also to enhance creativity & allow designers to develop form faster.

057_175

Engineering Designer - CAE(

Simulation Engineer)

Engineering design & analysis (CAE), Mechanical , Structural Engineering

analysis (simulation based engineering design)

Automotive, Electronics, Engineering based R&D industries , companies

Basic & Intermediate

To provide and impart essential skillset and embedding CAE/ Simulation based engineering mindset among engineers to increase capability &

capacity in engineering design analysis scope-works, in-which to aim for robust & innovative R&D process. This specific & niche skills are much needed now since digital engineering taking pace in-line with Simulation

key areas in IR4.0

057_176 Tool & Die Designer & Engineer

Die /Mould Designer, Tool Engineer, Manufacturing Engineer, Process

Planning, Die Maker

Automotive, Manufacturing, Heavy Engineering

Industries, Sheet metal Companies


With simulation as one of the nine pillars in Industry 4.0, it is necessary for local manufacturers to enhance and to develop in house simulation

engineering capability in Tool and Die Design Engineering (TDE) area in order to innovate and to improve existing manufacturing technology

towards optimum sheet metal material utilization without compromise strength and performance. This innovative CAE solution for Tool and Die Design Engineering (TDE) course will focus on strategic simulation driven design approach for sheet metal stamped products manufacturability at

shorter time and cost. Also to provide solutions for local industries to increase capabilities &

capacity in Simultaneous Engineering (SE)

057_177

Design and Optimization

Engineer (Additive

Manufacturing)

R&D Engineer, Manufacturing Engineer, Mechanical Design,

Industrial Product Design, Architecture Design

Automotive, Electronics Packaging, Consumer goods, Manufacturing,

Engineering based R&D industries, Design

companies, Architecture, Interior Design companies,

Cross industries


With additive manufacturing as one of the nine pillars in Industry 4.0, it is necessary for local manufacturers to enhance and to

develop in house simulation driven design and optimization capability in Additive Manufacturing (AM) area in order to innovate

and to improve existing manufacturing technology towards lightweight products without compromising strength and

performance. Additive manufacturing covers many application areas including aerospace components, electronics, medical devices,

architectural designs, and consumer products. Therefore, participants will take part in lab sessions that will provide hands-on experience with a

state-of-the art 3D Printing technology

057_178 Chief Information Security Officer

(CISO) Cybersecurity Cross Industry Expert

Cybersecurity is a key component of every organization, especially in the manufacturing industry. With the developments of the industry revolution 4.0 (IR 4.0), manufacturing companies are succumbed to the application of new technology, such as, AI and Robotics. A major challenge is the shortage of highly skilled Cybersecurity professionals. This provides an emphasis to the importance of this certification which is considered the

gold standard qualification of Cybersecurity.

057_179 Cloud Security

Analyst Cybersecurity Cross Industry Expert

The developments of IR 4.0 have led to the advance adoption of Cloud and IoT, in numerous organizations. Given the substantive progress and adoption of these technologies in corporations, there is now significant

consideration for Cloud Security in sustaining the use of Cloud and IoT. A major challenge is the shortage of highly skilled Cybersecurity

professionals capable of dealing with Cloud Security. This provides an emphasis to the importance of this certification, which is considered the

best qualification in Cloud Security.

ASSOCIATION NAME: MALAYSIAN OIL & GAS SERVICES COUNCIL (MOGSC)


TNI CODE


058_180 Safety & Health

Officer Occupational Safety & Health All Executive Mandatory requirement by Department Of Occupational Safety & Health (DOSH)

058_185 Helmsman Marine Marine Officer Mandatory requirement by Marine Department Malaysia

058_188 Ship Crew Marine Marine All level Mandatory requirement by Marine Department Malaysia

058_189 Ship Officer Marine Marine Officer Mandatory requirement by Marine Department Malaysia

058_194 Rigger Foreman Technical Oil & Gas Non executive Mandatory requirement by PETRONAS

058_200

Asset Management Professional

Project Manager Project Engineer

Facilities Engineer

Offshore Facilities Oil & Gas Engineer Manager

Offshore facilities decommissioning is very new for Malaysia’s Oil & Gas industry but it is mandatory. It is not a core operation for most operators nor regulators, but it

represents a huge potential liability and negative impact on cash flows and profitability. Not having competent staff, trained in regulating, managing, executing

decommissioning is therefore a key risk for many regulators and oil and gas companies.

058_201

Operation Engineer Maintenance Engineer

Project Engineer HSE Professional

Health, Safety, Security & Environment

Oil & Gas Engineer Manager

Modern day thinking on risk management puts heavy emphasis on the use of defences or barriers to prevent losses attributed to organizational disturbances. Failure of these barriers leads to unwanted incidents. Barrier management is therefore an important facet of risk management. The Bowtie technique is ideally suited for this purpose,

allowing detailed analysis of prevention and mitigation measures – in other words, the barriers – for specific hazards and their ultimate consequences.

058_202 Instrument Engineer Metering Engineer

Production Platform Production Terminal Petrochemical Plant

Refinery Plant

Oil & Gas Technician Engineer Manager

Flow measurement is vital for Oil & Gas industry which depends on flow measurement for quality control and custody transfer. To obtain the required level of accuracy at an

appropriate price, it is crucial that the right meter is selected for the application and that it is appropriately used. However, the flow meter user is faced with a bewildering array

of technologies and conflicting claims from manufacturers.

058_203 Operation Engineer

IT Professional Asset Manager

Offshore & Onshore Assets Oil & Gas Technician Engineer Manager

The move to using open standards such as Ethernet, TCP/IP, and web technologies in supervisory control and data acquisition (SCADA) and process control networks has

begun to expose these systems to the same cyberattacks that have wreaked so much havoc on corporate information systems.

058_204

Bolting Technician Flange Management

Engineer Asset Manager

Offshore & Onshore Assets Oil & Gas Technician Engineer Manager

Incorrectly bolted flanges are one of the main causes of hydrocarbon releases, which can have a serious impact on the environment, operating costs and the safety of

personnels.

058_205

Operation Engineer Project Engineer Non-Technical Professional

Upstream Sector Oil & Gas

Technician Engineer

Professional Manager

In the current challenging landscape of oil & gas industry, it is so vital that everyone who involve directly or indirectly with the industry to understand and appreciate the life-cycle of an oilfield to avoid miscommunication that can cause catastrophic disasters to

people, asset & environment.

058_206

Project Engineer Planning Engineer Project Controller

Scheduler Project Manager

Offshore & Onshore Assets Oil & Gas Engineer Manager

ORACLE Primavera P6 is the recognized standard for high performance project management software designed to handle large scale, highly sophisticated and

multifaceted projects.

058_207 Senior Management Policy Management and Daily

Management Across the board Advanced

You will learn how to establish and deploy your Hoshin, an annual plan within the company important for business operations, a vital top-down component of Lean. You will learn the methods and key points of Daily Management, vital for success in Lean,

the indispensable bottom up counterpart of Hoshin Kanri.

ASSOCIATION NAME:THE ELECTRICAL AND ELECTRONICS ASSOCIATION OF MALAYSIA (TEEAM)


TNI CODE


059_208 i) Technician ii) Engineer

Electrical Control Ø Electronics &

Electrical

Ø Electrician Ø Technical Ø Engineer

KNX has been a worldwide standard with a strong international community for over 28 years. It has offer a reliable and stable technology that is ready for future. It is an

international solution for high-quality smart homes. With KNX, it can combine all kinds of smart home solutions to automate and simplify daily life.The demand for comfort

and versatility in the management of heating, lighting and access control systems for a family home as well as an office complex is growing. At the same time, the efficient use of energy is becoming increasingly important. However, more convenience and safety together with lower energy consumption can only be achieved by intelligent control and monitoring of all products involved. This is a true challenge as it implies more wiring, running from the sensors and actuators to the control and monitoring centres. For professionals, such a mass of wiring also means higher design and

installation efforts, increased fire risk and soaring costs. That's where KNX jumps in! Due to increase of demand for KNX implementation into electrical installation,

electrical personnel require KNX technical skill and Tutor skill to provide electrical knowledge for their work

ASSOCIATION NAME: MALAYSIAN EMPLOYERS FEDERATION (MEF)


TNI CODE


060_209

Senior Management, Managers & Executives

Managerial and business competencies to meet the challenges of business operations, globalization and the rapid changes in technology

and innovation.

Cross Industry Mid to Senior

To develop Managers & Executives with the knowledge, skills and abilities in leadership, power and politics as well as capability and capacity management in goals setting and stakeholders

management. To develop Managers & Executives with the knowledge, skills and abilities in creative thinking, effective problem solving, decision making, measuring of Productivity and Performance as well

as embracing change and innovation and crisis management in a global and diverse workplace.

To develop Managers & Executives with knowledge skills and abilities to adopt Governance Standards and Ethical Business Behaviour, Social responsibility, Integrity and Transparency

including Treatment of Stakeholders and Competitors and Code of Conduct in Business. To develop Managers & Executives with knowledge, skills and abilities for Management

Analysis and Problem Solving, competitive advantage, exposing weaknesses in Cost management, Innovation, Market base, advance technology and Automation in line with the 4th

and 5th Industrial Revolution. To develop Managers & Executives with knowledge, skills and abilities on the Impact of

Globalization, adaptability to changes in International Conventions and Initiatives, Compliance with International Agreements in Trade, Employment Conventions and Initiatives on

employment, Sustainable Development Goals, CSR and Sustainability.

060_210


Corporate social responsibilities, Social responsibilities, Labour and

Human Rights, Environmental care, legal compliance and observance of

international initiatives and conventions, consumers’ interest and

engagement with all Stakeholders are commitments expected of

Companies in the global trend of doing business


· The expectation of the new business demands due to the evolving trend of linking trade to CSR principles and Socially Responsible Investments

· The impact on businesses and how CSR initiatives support business strategies and also human rights obligations in the organization

· How to integrate CSR practices into your core business structure and establish the framework to the value chain to meet new challenges

· How to avoid complicity in CSR deficiencies and identify your Supply Chain’s activities that impede and implicate your business development due to non-compliance.

060_211


The underlying values of a strong corporate culture in an organization is its ability to maintain productivity

and performance, that is sustainable and continues to keep the market

share. Organizational culture develops over time – by visionary

leaders, through critical incidents and environmental influences. How the

organization succeed in the competitive environment depend on

many operational factors in the workplace as well as recognizing the people culture, technology advances and the practice of good governance.


· Examine and identify the Organization’s corporate culture, types of Culture and its strength and weaknesses;

· Revisit the practices and processes of Performance Management and its linkages to strategies, productivity that impact on the organization’s culture;

· Examine the tools and techniques of performance management and approaches to measure, improve and monitor the outcome;

· Tools to promote High-Performance Culture through the identification and elimination low Performing Culture;

· Enhance the roles of leadership and its impact on the Performance Culture? · Understand the important elements of corporate culture and the attitudes towards its

adoption. · Plan for the adoption of good performance culture, avoid risk of weak culture on the

organization. · Adapt to “forced cultural changes” and promote the Performance Culture Drivers!

060_212

Senior Management,M

anagers & Executives

For business sustainability and even survival in turbulent times, cost is a

vital factor and a huge payroll normally goes under the microscope.

The process of job analysis as an exercise to establish rightsizing.

Importance of the right techniques and tools to analyse and evaluate

jobs that match with fair remuneration and rewards to achieve

the organization goals;


· To prepare the organization to face the challenges of the changing employment landscape and install cost containment systems with rightsizing strategies on the

workforce.· To adopt the right techniques and tools to analyse and evaluate jobs and match these jobs with fair remuneration, rewards and compensation.· To develop strategies,

motivate and engage with relevant stakeholders so as to retain talent and enhance performance and productivity.· To integrate job enhancement/enlargement with multi-

tasking and multi-skilling to derive maximum staff productivity and performance.· To share experiences and interact with fellow attendees and gain relevant exposures to derive benefits

of best practices under the guidance of the Facilitator.

060_213 Managers & Executives

Develop professional interpersonal communication skills leading towards

supporting motivation, behaviour change and conflict resolution at the workplace. The course covers range of topics on understanding employee

situations, personality differences, legal concepts of discipline as well as techniques on coaching, facilitation

and counselling towards performance improvement &

development.


- Formalize the competency standards required for effective management of employee welfare and performance improvement / development

- Provide basic qualification and recognition for human resource personnel and business operational leaders in handling legal, personal and performance related employee matters

- Provide an overview of the practice of Personnel Management, focusing on key techniques of coaching, counseling, discipline and grievance handling in the HR department

and as team leaders, supervisors and managers in business operations - Develop knowledge and skills in providing practical assistance in human resource

practices including motivation, maintaining and retaining organization employees

060_214 Managers & Executives

Understanding Competency Mapping in Training Needs Analysis, Blending

in the Competency Model with Organization’s Competency

Framework and developing TNA Gaps with

charts for drawing up a Training Plan


· recognise the value of properly implemented TNA in order to provide appropriate, cost effective training that develops and motivates staff.

· Importance of the right assessor to conduct the TNA, especially with knowledge, skills and capability to use the various tools in TNA and propose the different method of training in

accordance to the complete employee development.

ASSOCIATION NAME: MALAYSIAN ASSOCIATION OF HOTELS


TNI CODE


061_215 F&B Service Associate / Assistant / Wait-Staff

· Professional Grooming · Professional Hospitality

English · Basic F&B Service

Skills · Basic Sales

Techniques & Upselling skills · Formal & fine dining

etiquette · Basic Food Safety

Mgmt. System

Hospitality Competent

F&B Service Associate/Assistant/Wait staff must be groomed and have a professional appearance as they reflect the image of the hotel.

Grooming is important as F&B Service Associate works in front of the guest and handles food and beverages.

Service should be done in a clean way to protect guests against food contamination and other food-borne diseases.

Unhygienic appearance makes the dining experience unpleasant as well as unhealthy.

061_216 F&B Supervisor

· Effective Communication

· Supervisory skills · Menu planning

· ISO 2200 Food Safety Management System

(HACCP)

Hospitality Intermediate

F&B Service Supervisor involve a multitude of activities which engage the staff right from practicing F&B Safety, Health and Hygiene, requesting raw material, handling guest order,

serving food and beverage, keeping the inventory of material and maintaining service quality continuously.

061_217 F&B Assistant Manager

· Menu planning · F&B Cost Control

· Leadership · ISO 22000 Food Safety

Mgmt. System (HACCP) · Restaurant Sales &

Marketing

Hospitality Competent F&B Assistant Manager manages daily restaurant operations, assists in menu planning,

maintains sanitation standard and assists servers and hosts on the floor during peak meal periods.

061_218 Front Office

Assistant/Receptionist

· Professional Grooming · Professional Hospitality

English · Reservation system

· Handling difficult guests and managing guests’

expectations


The demand for qualified and experienced Front Office Operation personnel are important as they the first point of contact for every guests and visitors walking into the hotels.

Their roles affect the right side (revenues) of trading statement of the business. Front office includes the reception and front desk, guest relation, telephone operator,

concierge and food and beverage services.

061_219 Reservation & Revenue

Officer

· Analytical Skills · Financial & Budgeting

Skills Hospitality Competent

Reservation / Revenue Officer to provide a warm and efficient guest service to guests , registration and checkout processes , attends to guest phone requests, provides general

local information when required. He/she also gathers feedback on services which would be reported to the management for

improving guest experiences. Rooms revenue is main source of hotel's business.

061_220 Revenue Manager

· Analytical Skills · Data interpretations

· Sales revenue optimisation sales & marketing strategy

· Presentation skills

Hospitality Competent The Revenue Manager is responsible to ensure maximum revenue opportunities are achieved through execution and maintenance of all sales strategies, conducts sales

strategy analysis and refinement as appropriate to increase market share of the property.

061_221 Housekeeping Service

Associate / Maids

· Professional Housekeeping service skills

· Appearance · Communication

(English) · Handling difficult guests

and managing guests’ expectations

· Laundry & Linen services

Hospitality Competent Be an expert in housekeeping will leave guest with good memories, great experiences,

safe and comfortable. To upskill the associates to be competent in rendering their services.

061_222 General Manager/

Hotel Manager/ Resident Manager

· Business Continuity Management· Digital and

technology advancement· Change Management· People

Management· Planning and

Implementation· Result Achievement

Hospitality Expert

GM/HM/RM directs all strategies and operations in the property, together with a team of senior management staff.He/she sets the vision and works closely with his/her team to

ensure proper return on investment, higher revenues and enough sales to keep the property running smoothly.He/she leads the management team to effectively manage the various functional areas to maximise financial performance and guest experiences while

upholding quality standards, property's brand image and values.

061_223 Sales & Marketing

Executive

· Digital Media Marketing · Digital Media Selling · Drive branding and communication for service

excellence · Knowledge

management system


It is crucial for Sales & Marketing personnel to be competent in new technology savvy and should embrace the new ways people are communicating and be ready for the changes in

consumer behaviour and expectations that are on the horizon. By being up to date with social media marketing trends and developing a dynamic online presence, hotel companies can quickly adapt to the disruption and achieve an early adopter advantage when attracting

business from tech-savvy millennials.

061_224 Sales & Marketing

Managers

· Business strategy and continuity management

· Customer Experience · Capitalise on

opportunities created thru digital technology

· Revenue Management · Risk Management


Leads the sales and marketing team in optimizing revenue from rooms and catering by attaining sales revenue targets as well as individual goals as assigned.

He/she produces, implements and monitors action plans to ensure that the objectives in the revenue plan are achieved by identifying and securing new opportunities for the team to promote the expansion and penetration of portfolios, while maintaining contact with all

existing guests/customers in the market to ensure high levels of satisfaction.

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