Training Program Catalog Year 2013 - w w w

Professional Training Service Co., Ltd. - 1 - www.protrainservice.com

Training Program Catalog

Year 2013


Why Professional Training Service?

PTS is truly “Your Training Solution Partner” as it has established with clear mission to render the quality solution in training area with customization to suit all levels in corporate needs. All training solutions are delivered by a team of high caliber instructors, practitioners, trainers, and consultants who have many years of experiences in their fields. PTS is established with mission to be your partner for human resource and organization development. With various available services, PTS shall assist you in many areas including;

Consulting for training roadmap and planning development

Consulting for customized and tailor-made program in human resource and organization

development

Training Management and administration outsourcing service

Virtual training via broadband technology by lived broadcasting or e-learning

State-of-the-Art Training Center with fully equipped IT and services in Central Business

District

Why Learning with PTS?

PTS provides one of the best and most practical corporate and public training programs for different levels of professionals. We have our methodology to customize training program in order to best fit the organizational requirements. Including highly qualified and experienced instructors and practitioners, who shall deliver and share their knowledge with professional training and coaching practice.

Our training services shall help enable you to realize your potential in business professionalism, and to enhance your human resources competency to lead your business under competitive environment.

Introduction


Our Strategic Partner

Bangkok University - Professional Training Partnership Program: The renowned private university established since 1962 with leading academics in Business Management, Information Technology Management, Management of Information System, and Professional Communication Management as well as Language Institute.

The Institute for Knowledge and Innovation (IKI), South-East Asia Bangkok University - Knowledge Management Training and Consulting Certified Program by IKI Center of Bangkok University, in partnership with the Institute for Knowledge and Innovation, The George Washington University.

Anabas - Focused Talent Development Program The team of high caliber trainers and consultants with over 30 years of experience mainly in Asia and Europe to help empower you and your teams to deliver superior performance and outstanding business results. Datapro Computer Systems

DCS provides broadcasting service of PTS training courses to the remote location over the hi-speed internet

D-Work : Human Capital Management Service in Software as a Service Model

BCM Institute BCM Institute offer 3 training packages to best fit your organization for implementation of Business Continuity and Disaster Recovery Plan (BC-DR Plan)

EMC – Education Services EMC selects PTS to be its sole EMC Education Direct Partner in Thailand to provide EMC Proven Professional & VMware certifications to professionals who is looking for opportunities to distinguish themselves in the IT field.

ReadyPlanet.com GRAND PLANET ENTERPRISE CO., LTD., jointly provides professional training and consulting services for corporate online marketing management ie; Web Marketing, Social Network, DIY system, and etc. Open Vision PTS in partnerships with Open Vision, an Accredited Training Associate with Loyalist Certification Service (LCS) and hold current accreditation and approved to deliver ITIL® courses. LCS is an authorized Examination Institute licensed by the Official OGC Accreditor, APM Group and authorized to accredit training organizations to deliver programs leading to ITL® Certification. Sahasedsiri International An SAP authorized education partner, together with PTS offer SAP Business Objects & Crystal Report Training Classes. Available in both Public and corporate training classes. Brightside PTS in partnership with Brightside to offering people development solutions for all industries with the proper understanding of local context. We assess your business needs, provide best interventions with embed reinforcement systems such as workshop, coaching, skill clinic, etc . Our approach is to create impact to support you in building high-performance teams to successfully execute your business strategies.

Introduction


Management Skills

Management Focus

Presentation Delivery 1

Compelling Presentations 1

Problem Solving & Decision Making 2

From Data to Actions 2

Project Management Essentials 3

Advanced Project Management 3

Project Leadership 4

Strategic Projects 4

Intrapreneurship 5

Business Planning 5

Creativity for Business Innovation 6

Strategic Think Shift 6

Strategic Persuasion 7

Win-Win Negotiation 7

Strategic Mini-MBA 8

Leadership Development

Personality Types 9

Leadership Mindset 9

Team Performance Management 10

Coaching for Team Effectiveness 10

Leadership Challenge 11

Human Resource Selection 11

Leading Change 12

Strategic HR Management 12

Career Development

Sales

Professional Sales Person 13

Creative Selling Strategy 14

Solution Selling in ACTION 14

Value Selling 15

Strategic Account Selling 15

Accounting & Finance

Management Control System Program

Controllership 16

Strategic Cost Management 16

Corporate Finance-Liquidity Management 17 Development Program for ICT Professionals 18

ICT Industry Overview 19

Business Thinking for ICT Professionals 19

Proposal Development 20

Best-Practice Program

Value-Based Management

Competency-Based Professional Mgt. System 21

Strategic Thinking, Planning and Management 21

Enterprise Performance Management System 22

Budgeting for Planning and Control 22

Value-Based Management (cont.)

Enterprise Resources Planning (ERP) 23

Accounting & Finance for Executives 23

Leadership for Executives 24

Risk Management 24

Business Continuity Management 25

Knowledge Management Seminars 27

Modern HRM Framework

Building On-the-job Coaching Culture 29

Building Strengths-based Organization 29

Leveraging Employee Engagement 30

Effective HRM for Line Managers 30

High Performance Supervisory Essentials 31

Leadership Essentials 31

Change Management 32

Implementing Reinforcement–Based Leadership 32

Business Communication

360° Communication 33

Emotional Excellence 33

Personality Development & Social Etiquette 34

Cross Culture Management 34

Time Management 35

Meeting Management 35

Effective Presentation Skills 36

Train the Trainer 36

Effective Customer Service 37

Team Building 37

Persuasive Presentation 38

Create High-Impact Graphic Presentation 38

Effective E-mails & Short Reports 39

Complex E-mails & Business Letters 39

Corporate Language Training

English for Global Communication 40

English for TOEIC Preparation 42

English for Hospitality Services 42

Technical Skills

Information Technology

Information Technology for Executives 43

Microsoft Office Professional 44

EMC Courses Training 45

Enterprise Solution Academy 47

SAP Business Objects & Crystal Report 48

ITIL & COBIT 49

Internet & e-Learning

E-Marketing for Enterprise 50

E-Learning Microsoft Office 2007 51

EUREKA Science & Math 51

Facilities Service 52

Contents


Management

Presentation Delivery

Present Like a Pro

This workshop builds confidence in delivering

and answering questions in a business

presentation. Participants practice making

presentations with attention to what they say,

how they say it, and align their verbal and non-

verbal behaviors. They learn to anticipate

questions from the audience and practice

techniques for answering questions effectively. What you will learn:

Understanding your audience

Presentation delivery skills

Responding to questions

Preparing for presentations

Duration 1 Day Time 9.00 – 16.00 hrs. Facilitate Language Thai or English Course Materials English Developed in partnership with

Compelling

Presentation

Develop Presentations that Get Results

Your business presentation‘s core purpose is to

persuade your audience to act on your ideas and

recommendations. In this practical ―how to‖

workshop, you learn to develop presentation

contents with your objective and audience

benefits in mind, with clear logical flow that

delivers facts, ideas and conclusions to your

audience concisely and convincingly.

Participants also learn good-practices in

professional visuals design by creating

PowerPoint presentations on their chosen topics.

Presentation delivery provides an opportunity

for participants to experience the confidence

gained through carefully planned and

professionally designed presentations. What you will learn:

Purpose and importance of persuasive presentations

Defining presentation scenario - the key contents of your presentation

Developing storyline – the introduction, the flow and the ending

Making individual messages appropriate and immediately clear to the audience

Effective visuals for convincing, professional, presentations

Preparing for presentations

Delivering your presentation

Handling questions in a presentation Duration 2 Days Time 9.00 – 16.00 hrs. Facilitate Language Thai or English Course Materials English Developed in partnership with

Management Focus

Junior Staff

Senior Staff

Management Senior

Management Junior Staff

Senior Staff

Management Senior

Management


Management Focus

Management

Problem Solving and

Decision Making

Make Good Business Decisions

The need to make business decisions is a

necessary part of everyone‘s work life. This

practical workshop builds skills in effective

decisions through three aspects of problem

solving and decision making – (1) understanding

the problem and its causes (e.g. Problem

Definition Framework, Fishbone Diagram), (2)

rational decision making (e.g. Kepner-Tregoe,

Decision Tree, Game Theory), and (3) biases in

decision-making (e.g. Framing Effect, Mental

Accounting, Attribution Errors, Irrational

Escalation of Commitment). Participants build

decision making skills by applying these

frameworks and techniques to various business

cases. What you will learn:

A structured, rational framework for strategic thinking

How to handle decision with multiple objectives

Discovering variety of options using morphology technique

Focusing on the right area of the problem through root cause analysis

Considering dynamism arisen from change of situation due to chosen decision and how to optimize the outcome by influencing others

Typical irrationality that could happen unconsciously during strategic thinking process and how to avoid

Duration 2 Days Time 9.00 – 16.00 hrs. Facilitate Language Thai or English Course Materials English Developed in partnership with

From Data to Actions

Leverage Business Value from Data

This practical workshop develops logical thinking

skills in transforming data into actionable

intelligence. Participants perform simple

analyses to discover relevant business facts from

seemingly meaningless data, then synthesize

those facts to arrive at logical and defendable

conclusions. They also learn skills in designing

visual representations of numerical information

for clear and convincing communications. What you will learn:

A structured, fact-based framework that underlies problem-solving logic

Discovering relevant facts by analyzing raw data from various perspectives and at different depths and interpreting them in terms of meaningful and relevant business answers

Formulating convincing conclusions and recommendations to the problem by combining and synthesizing facts and insights

Using graphics to envision and support your answers in order to communicate complex ideas simply, directly and quickly

Designing a logically structured and persuasive presentation for your target audience


Junior Staff

Senior Staff

Management Senior

Management

Junior Staff

Senior Staff

Management Senior

Management


Management

Management Focus

Project Management

Essentials

Complete Projects On Time and In Budget

Project Management Essentials focuses on

building practical skills throughout the process

of successful project management to enable

participants to complete projects as required,

on time and within budget. Participants

understand the relationships among the 3

project key elements - requirements, time, cost

- and the need to balance these elements

through all stages of a project. They practice

applying best-practice tools and techniques for

project management in a case study. What you will learn:

When to manage work as a project

Know what your project has to achieve

Plan what needs to be done and when

What resources are required

Put the plan to work

What might go wrong and how to prepare for it

Learn from your experience


Advanced Project

Management

Making Crucial Project Decisions

Participants of Advanced Project Management

should be project managers or team members

who have practiced effective planning,

execution, monitoring and control of projects. In

this workshop they attend to further practical

issues that can impact project success – project

risk management, change management,

procurement management and project

completion review. What you will learn:

Project critical success factors

Multi-faceted impact from project decisions

Diversity and complexity of project inter-relationship

Proactive risk management

Impact of project establishment decisions on project success

Need to align teams and project execution strategy to project objectives


Senior Staff

Management Senior

Management

Senior Staff

Management Senior

Management


Management

Management Focus

Project Leadership

People Side of Project Management

Project managers generally face bigger

challenges than line managers in ensuring the

achievement of their teams. They often do not

have the authority to tell people what to do,

and they are often unable to determine the

consequences for those people who do not do

what they are told. Only with excellent

leadership skills can a project manager expect

to be highly successful. In this workshop

participants focus on leadership dimensions that

are crucial to managing project teams - in

particular leadership through interpersonal

influence.

What you will learn:

Difference between project leaders and line managers

Personality types and project roles

Team development, motivation and interpersonal influence

Key project stakeholders‘ issues and resolution


Strategic Projects

Implement Strategies Through Projects

Successful organizations achieve their vision by wise investments in projects that serve strategic objectives. In this workshop participants review the strategy development process from organization‘s vision to strategic objectives. They explore the alignment of project investments with the organization‘s business strategy, project prioritization, and the significance of key stakeholders.


Senior Staff

Management Senior

Management Senior Staff

Management Senior

Management


Management

Management Focus

Intrapreneurship

Think Like a Business Owner

In the Intrapreneurship workshop participants

develop their intrapreneurial mindset in order to

become more engaged, think commercially, and

take ownership over their work. In this

experiential workshop they learn how to

understand the market, then plan and execute a

business strategy to capture business

opportunities. During the workshop, they

develop bottom-line thinking to identify,

implement and make profit from an investment

in a business of their choice. What you will learn:

Value Creation

Market analysis

Opportunity recognition

Feasibility analysis of ideas

Action Planning

Finding & securing resources

Bottom-line thinking

Intrapreneurial engagement


Business Planning

Create Roadmaps to Business Success

In Business Planning, participants learn to

prepare a complete business plan for new

business opportunities and build a solid strategic

foundation for business success. Participants

understand the strategic issues of business

planning including competitor analysis,

intellectual property issues and budget

acquisition. Participants produce a draft or

skeleton business plan which they can improve

after the workshop. What you will learn:

Why Business Planning is important in business today

What is actually in a business plan

How to summarize your plan into 2 pages

How to describe your business venture

How to describe your products and services clearly

Market and industry analysis methodology

Marketing and sales strategy formulation

Operational strategy design

Human resources consideration

Basic financial planning

Business Plan presentation technique

Tone, Content and Focus customization for various audiences

How to implement the Business Plan and business planning resources


Junior Staff

Senior Staff

Management Senior

Management Management Senior

Management


Management

Management Focus

Creativity for Business

Innovation

Re-awaken Your Creativity

Children are creative, but did we lose our

creativity as we grew up? This activity-intense

workshop re-awakens the creative imagination

that became inactive in all of us. It stimulates

participants to look at things with new eyes, to

explore and spark new ideas from things that we

may not notice. Recognizing that "The best way

to have a good idea is to have lots of ideas",

participants exercise their imaginations using a

number of effective idea generation techniques

introduced in the workshop. They grow creative

skills and start thinking out of the box for fresh

ideas and initial solutions for potential

innovations in their workplace. What you will learn:

Why you need to be innovative

Making Innovation a Reality

Unlocking Creativity

Creating Uncontested Market through Value Innovation

From Creativity to Value Innovation

From Non-Customers to Customers


Strategic Think Shift

Creative Strategies for Innovative Business

In Strategic Think Shift, participants learn to

challenge normal thinking in order to re-

energize and transform their business. They use

different thinking to innovate values to

customers and to capture new groups of

customer. They explore the ―box‖ in which the

company currently resides, and apply creativity

techniques to find new ways to break out of the

box and come up with new and differentiated

corporate strategies for profitable growth.


Unlocking creativity:

Asking the right question

Creative thinking skills through tools and techniques

Analytical tools and framework for creating value for customers at a lower cost

Apply different thinking to strategy, markets, products, pricing, and customers


Junior Staff

Senior Staff

Management Senior


Management


Management

Management Focus

Strategic Persuasion

The Art of Selling Ideas

Having a great business idea is excellent but not

enough - business professionals need persuasion

skills to win support, resources and implement

their ideas. Participants discover their

Persuasion Styles and their preferred way of

influencing others; they execute a simple

process to create tailor-made idea-selling

pitches to fit specific audiences. They learn to

highlight the distinctive values of their ideas,

understand benefits from each audience‘s

viewpoint and identify barriers to the audience‘s

acceptance. Based on these understandings,

participants develop persuasion logic to

convincingly sell their ideas and gain support

from the audience. What you will learn:

Persuasion process

Idea‐selling objective

Audience analysis

Persuasion logic and mapping

Communication/presentation story line

Storyboarding

Visualizing ideas

Presentation design


Win-Win Negotiation

From Conflict to Corporation

In business we often encounter situations where

two or more parties have conflicting interests.

Negotiation is a process of exchange to resolve a

conflict and to reach a mutually beneficial

outcome. This workshop provides participants

with practical skills and techniques for achieving

win-win agreements. Using business situations,

participants learn to distinguish between wants

and needs, and to be more creative in satisfying

those needs. They learn to identify, select and

execute various tactics for achieving maximum

results in a negotiation.


The needs for negotiation

Differentiating Wants and Needs

Satisfying underlying needs

Negotiation objectives and acceptable settlement positions

Negotiation resources to satisfy the needs of each party

Power in negotiation

Stages and critical tasks in negotiation sessions


Junior Staff

Senior Staff

Management Senior

Management

Junior Staff

Senior Staff

Management Senior

Management

Management


This Mini MBA Program is for the organization and its staff that would need to learn more management knowledge for further career development that specifically focus to their mission. The program is offered with the CUSTOMIZATION APPROACH in order to best fit to the organization‘s business and requirement. With choices of elective courses and flexible scheduling plan with the instructor, this will enable the organization to arrange training schedule that suit to the unique working life style.

Learning Objectives

To sparkle your quality with highlight knowledge

To enhance your work efficiency to meet your achievement

To empower your competency to attain your organization missions and goals

Highlight Courses Offered include:

Requisite Courses

Challenging Marketing Strategies

Financial Planning and Implementation

Innovative Organization and Knowledge Management

Human Behavior and Human Resource Management

Project Feasibility Management

Operations Management and Business Decisions

Changing Environments Analysis for Strategic Directions

Strategic Management

Elective Courses

Supply Chain, Logistics and Distribution Management

Quality Management

Competitiveness in Global Markets

Information Technology for Management

Professional Sales Management

Customer-Based Strategies and Application

Hours Completed:

12 hours for each subject (2 days)

Total 10 subjects (120 hours) 8 Requisite courses + 2 Electives courses

Duration 2 days for each subject Time 9.00 – 16.00 hrs. Facilitate Language Thai Course Materials Thai or English

Developed in partnership with

Move to Better

Senior Staff

Management Senior

Management

Leadership



Personality Types

Know Self and Others

People behave in different ways according to

their natural preferences. This workshop builds

self-awareness and awareness of others‘

behavioral preferences, which are the

foundation of emotional intelligence (EQ). These

insights enable participants to understand and

work with different kinds of people much more

effectively and comfortably. The framework is

based on The Myers-Briggs Type Indicator (MBTI)

- one of the most frequently used assessment

tools in management and leadership

development around the world. MBTI is the

basis for our leadership, team-building,

communications and coaching workshops.


The 4 Preference and your own preferences

The 16 MBTI Personality Types

Leadership and Temperaments

P-Types in teams

P-Types in problem-solving

Working with different P-Types


Leadership Mindset

Think Like a Leader

Anyone who has personal influence over

followers is a leader, thus leadership can be

undertaken by anyone. On these premises,

participants through workshop activities gain

good starting points for a broad-based leadership

mindset. These include understanding of own

and other‘s behaviors, communication and

collaboration, caring & trust, positive thinking

and pro-active idea initiation, and finally own

leadership vision. This workshop is designed to

spark leadership thinking in business

professionals from the start of their careers.

However mid-career managers have found

benefits in refreshing their leadership mindset

that strengthens them in their management

roles.


Leadership roles, attributes and attitudes

Leading without authority

Personal attitudes and preferences

Group decision making

2‐way communication

Teamwork

Building trust and inspiring others

The Leadership Journey and what lies ahead


Junior Staff

Senior Staff

Management Senior

Management

Junior Staff

Staff

Senior Staff

Management Senior

Management


Leadership


Team Performance

Management

Achieve Results Through Teams

Managers have the responsibilities to help their

teams understand their roles within the

organization and to ensure their team

performance contributes to business goals. In

this workshop, participants gain understanding

of their roles in the HR performance

management process. Through role plays, they

practice key activities in performance

management from goal setting through to

appraisal and feedback.


GOAL!

Job as a human resource fundamental

Job design concept

Performance management: Concept, process tool, and implication

Key result areas (KRA)

Key performance indicators (KPI)

Individual performance appraisal

Delegating goal or expectation to team

Managing assignment conversation

Goal assignment and communication

Managing performance feedback and feed forward

Roles of managers


Coaching for Team

Effectiveness

We believe coaching is one of the most powerful

and cost effective ways of developing individual

and organizational performance. As with

sporting performance, coaching in the workplace

sets goals and works towards them to unleash

people‘s full potential. This powerful program

will provide you with a useful set of

conversational coaching skills that draw on the

dynamic frameworks of team effectiveness.

This progamme provides leaders the skills

needed to coach people within an organization.

Customized to the organization's needs, this

workshop contributes towards a 'coaching

culture‘ that fosters a climate of communication,

collaboration, and organizational cohesion.


Understand team‘s individual strengths

Overcome coaching fears & create

receptivity to coaching

Build team support for coaching and skill

improvement

Provide feedback that motivates & leads to

positive change and sustainable growth

Enhance ability of sellers to better

understand their clients‘ challenges & issues

– and be able to position the firm‘s

capabilities with maximum impact

Duration 2 Days Time 9.00 – 16.00 hrs. Facilitate Language Thai or English Course Materials English


Senior Staff

Management Senior


Management Senior

Management

Leadership



Leadership Challenge

Lead Different People in Different Situations

Effective leaders achieve business results, under

varying work contexts and cultures, through

their people. Participants discuss different

leadership styles, the need to align individual

and corporate values. They learn to adopt

leadership styles to fit the level of their

followers‘ readiness, in order to achieve results

in terms of both performance and satisfaction. What you will learn:

Framework for examining organization‘s context and cultures

Framework for understanding personal values

Aligning corporate and personal values

Model for successful leaders (Kouzes and Posner)


Human Resource

Selection

Recruit the Right Talent

Effective Human Resource Selection helps

organizations to select the right employee who

will contribute outstanding performance to your

team. Participants learn a best-practice process

for new employee selection which will help

them choose employees who best fit the needs

and culture of their organizations. It is a highly

active workshop where participants apply their

learning in a complete HR selection process

including a selection role play. Effective HR

Selection helps companies to select the right

employees and maximize returns on initial and

subsequent human resource investments.


Importance of effective selection to business success

Overview of the selection process

Preparing for the selection interview

Interview questioning and work samples

Managing the selection interview

Analyzing the selection results

Making the right recruitment decision


Senior Staff

Management Senior

Management

Senior Staff

Management Senior

Management

Leadership



Leading Change

Seamless Organizational Transformations

People normally resist change. In Leading

Change, participants develop abilities in thinking

and acting strategically to overcome resistance

and make change happen. They gain an

understanding of the natural stages in

organizational change, the different ways that

people react to change, and learn the strategies

for successful implementation of change

initiatives. Through a computer simulation

participants discover within 2 days, how change

takes place in an organization, the realistic

impact of different change management

strategies on individuals, and how to

successfully implement the change across the

organization. What you will learn:

Understand personal and organizational factors that influence change in the workplace

Identify predictable obstacles to successful implementation

Learn practical strategies for bringing about behaviour change of individuals and groups

Develop skills in working as a team to implement change

Understand and practice key leadership roles in the change process


Strategic HR

Management

HR for Business Leaders

People management is a key role for business leaders. In this workshop participants consider the crucial need for the organization‘s HR strategy to be driven by its business strategy, and learn to recognize their own involvements as business leaders in implementing people management strategy. They understand best practices and their own involvements in key HR issues - from planning workforce; selecting, developing and engaging people; to managing performance & reward.


Management Senior

Management

Management Senior

Management


Professionals Sales Program

Career

Development

Professional

Sales Person

An introduction to the art of selling you will walk

through each phase of the selling process, how

to identify key prospects, position your products,

handle objections, establish commitment, and

build the kind of client relationship that lead to

future sales. After this workshop, you will have

the confidence and skills to sell your products or

services successfully. This program is highly

interactive and concentrates on practical

techniques to develop your influencing skills in all

forms of professional sales skill, business

perspective and sales communication. What you will learn: Part I: Sales Skills Fundamental

Class Introduction

Bicycle Analogy

Sales Success Formula

Attitude of Sales Professional

Communicating Your Best Image

Skills Management System

Territory Management

Part II: The Logical Selling Process (The 8 Steps of Selling)

Prospecting

Getting The Appointment

Building Trust

Discovering Needs

Identifying Solutions And Planning The Presentation

Presenting Solutions

Asking For Commitment And Handling Concerns

Ensuring and Improving Customer Satisfaction

Part III: Sales Call Process

Sales Call process (The 6 stages of customer calls)

Step 1: Establish Rapport

Step 2: Gain Interest

Step 3: Discuss Needs

Step 4: Summarize/Quality Needs

Step 5: Present the Solution

Step 6: Close Sales

Duration 2 Days Time 9.00 – 16.00 hrs. Facilitate Language Thai Course Materials English

Junior Staff

Senior Staff

Management Senior

Management



Career

Development

Creative Selling

Strategy

In order to be innovative - You have to be

creative to stay competitive

Creative Selling Strategy (C2S) defines a profession to create a unique sales transaction to effectively develop strategy that aim to achieve a mutually benefit in sales to facilitate the exchange of value between buyers and sellers. C2S requires a mental and social process involving the discovery of new ideas or concepts, or new associations of the creative mind between existing ideas or concepts. Creativity is fueled by the process of either conscious or unconscious insight that it is simply the act of deal making in new approaches What you will learn:

Break the Rules and Win More Business

Discover new ideas and selling approaches

Learn a systematic approach that works with any sales situation

Build buyers‘ preferences, convictions, and actions

Help to generate strong customer demand for products and services

Gain expertise by applying your cases with practices

Allow for getting feedback, adjustment, and improvement

Establish significant behavioral change by develop the characteristics and mindset that are consistent with today‘s successful sales professionals


Solution Selling in

ACTION

Enhancing Sales Performance Through World

Class Sales Process Utilization

Winning A Rewarding sales opportunity is like winning a challenging sport competition. It requires not only high quality Selling Skills of Sales Professionals but also high quality Sales Strategy, highly effective Sales Process and Strong Sales Execution Discipline. In Solution Selling in ACTION, participants learn how to utilize Solution Selling, a world-class Sales Process (which employed by world-class companies such as IBM, Microsoft, Bank of America etc. as key component of their Sales Execution Process) to enhance their sales performance by strategically manage their Sales Execution actions. What you will learn:

Acknowledging The Rewarding Solution Selling Sales Process

Creating Our Productive Sales Performance Management Strategy

Targeting For Winning High Potential Sales Opportunity

Increasing Our High Winning Potential Sales Opportunity Pipeline

Observing for Our Sales Opportunity Execution Adjustment

Nurturing Our Solution Selling Utilization Potential


Junior Staff

Senior Staff

Management Senior

Management

Junior Staff

Senior Staff

Management Senior

Management

Career

Development



Value Selling

Value Selling is a practical, hands-on program developed from Dr.Niel Rackham‘s empirical research into effective selling. Based on today‘s best-validated models for business-to-business selling, the program uses an innovative design that not only develops skills, but provides the tools needed for ongoing reinforcement.

Value Selling is an intensive selling skills program that incorporates a sales methodology that helps companies develop profitable relationships with buyers in difficult markets. It uses a powerful process that raises the performance level of sales teams.


Plan effective sales calls to shorten sales

cycle

Uncover customer problems and develop

those needs you meet best

Present solutions in a high impact manner,

avoiding "feature dumps"

Demonstrate how your solutions meet

customers' stated needs

Objection prevention as well as objection

handling

Influence and create value at all levels

Obtaining commitments throughout the sales

process and closing

Differentiate both your company and your salespeople from the competition



Strategic Account

Selling Sales methodology for key account management guides you to qualify and win more opportunities by evaluating the health or quality of each opportunity. This course teaches you to get to the decision-maker, deal with competition, understand buyer psychology, and identify new business within existing customer accounts. The program balances time spent developing knowledge of customer buying behavior and methods for influencing complex customer decisions. Sellers in the program will get proven tools for analyzing customer‘s organization and competitive account positions.


Align your selling activities with buying

process

Apply processes, tools and techniques of key

account planning

Identify the most powerful people in the

customer organization

Identify opportunities

Fill and manage the pipeline with

opportunities

Qualify opportunities quickly and effectively

Develop winning competitive strategies



Management Senior


Senior Staff

Management Senior

Management

Junior Staff

Senior Staff


Career

Development

Accounting & Finance Management Control System Program

Controllership

To excel, the corporate controller has to understand the changing needs of senior management, investors, creditors and customers. Harness the information age. Negotiate transactions. Control product and workflow. Manage process and people, quality and service. Learn state-of-the-art techniques — both quantitative and non-quantitative. What you will learn:

The Broad Management Aspects of Controllership

The Planning Function of Controllership

Planning and Controlling Operations

Planning and Control of Assets, Liabilities, and Equity Interests


Strategic Cost

Management

Managerial use of cost information for the

purpose(s) of establishing organizational strategy,

controlling the success methods to achieve the

strategies, and evaluating the level of success in

meeting the proclaimed strategies.

Cost Management looks to the long-term competitive success of the firm. Management reports that focus only on short-term financial results will not suffice. Each successful firm maintains a competitive advantage based on a unique strategy. The strategy sets out the critical success factors the firm must achieve. These success factors include financial measures such as profit and non-financial measures such as new product development, product quality, and customer satisfaction. Only by succeeding at these critical success factors will the firm maintain its strategic competitive advantage. The role of cost management is to identify, measure, collect, analyze, and report information on these critical factors reliably and in a timely manner. Cost management information provides the critical information the manager needs to develop and implement successful strategies. What you will learn:

The Importance of Analyzing and Managing Costs

Activity-Based Management g

Planning and Decision Making

Evaluating and Managing of Performance


Junior Staff

Senior Staff

Management Senior


Management Senior

Management


Career

Development

Accounting & Finance Management Control System Program

Corporate Finance-

Liquidity Management What you will learn:

Profitability Management

Profitability : Sell High, Buy Low

Cash Flows : Collect Early, Pay Late

Product Costs Management

Selling, General and Administrative Expenses

Return On Sales

Current Assets Management

Working Capital Policies

Cash Management

Accounts Receivable Management

Profitability Management

Inventory Management

Why is inventory management vital to the financial health of most firms

EOQ Model

Short-Term Financing

Working Capital Financing Policies

Accounts Payable ( Trade Credit )

Commercial Paper

Short-Term Bank Loans

Revolving Credit Facilities

Secured Short-Term Credit

Factoring, Forfeiting


And other course

Enterprise Performance Management System, see detail at page 26

Budgeting for Planning and Control, see detail at page 26

Accounting information System

Best Practices in Accounts Receivable Management

Best Practices in Inventory Management

Management Senior

Management


Professional Training Program for ICT Professionals

Career

Development

IT Professionals need a range of skills to perform effectively as Solution Providers PTS offers a Training Solution to best fit to the ICT organizations who want to be the leading IT Solution Provider in this competitive age. Not only the sales persons who have to effectively approach solution but also consultants and support teams. With our strong position in providing training programs those aim to the high professionalism, this ICT Professional program will cover the whole process from collecting client requirement, developing and presenting proposal, designing and implementing solution, and empowering client to use solution successfully.

Professional Sales Program

ICT Industry Overview

See detail at page 19

Professional Sales Person See detail at page 13

Creative Selling Strategy


Solution Selling in ACTION


Development Program for ICT Professionals

Business Thinking for IT Professionals


Problem Solving & Decision Making See detail at page 2

From Data to Actions See detail at page 2

Presentation Delivery See detail at page 1

Compelling Presentations See detail at page 1

Proposal Development


Project Management Essentials See detail at page 3

Advanced Project Management See detail at page 3

Project Leadership See detail at page 4

Strategic Projects See detail at page 4

Leading Change See detail at page 12



Career

Development

ICT Industry Overview

ICT Industry Overview for Professional

Salesperson training course aims to equip

salesperson within ICT Industry with sufficient

foundation industry knowledge and market

information in order to perform effectively as a

Professional Salesperson for ICT Business. What you will learn:

Basic ICT Terminology

Meanings of Acronyms from A to Z

How to search for meaning of these Acronyms

Enterprise Resource Planning (ERP) Solutions

Understand the overview of ERP Solutions

Learn about the important features of different ERP applications

Technology Infrastructure

Learn about the fundamental of Computer

Understand the functions of each components

Future Trends and Directions

Learn about the importance of ICT Future Trends

Find out where to search for this important Trends & Directions

ICT Market Value and Forecast

Learn about how to interpret these figures

Learn to utilize these figures into the meaningful business value


Business Thinking

for ICT Professionals

Align Power with Business Benefits

IT professionals face a constant challenge of

providing solutions and services to clients in

unfamiliar businesses. In this workshop, IT

professionals develop skills to quickly capture a

clear understanding of client operations as well

as the ability to ―speak the same language‖ as

their non-technical business clients. They learn to

identify key issues that the client sees as high

priority for IT investments. This leads to IT

projects that effectively align with business

objectives, resolve key organizational issues and

thus deliver successful IT project

implementations. What you will learn:

Understanding client requirements

Organizational functions mapping

Organizational information modelling

Aligning IT solutions to business needs

Business justification of IT investment

IT project proposals and presentations for non-IT audiences


Junior Staff

Senior Staff

Management Senior


Senior Staff

Management Senior

Management



Career

Development

Proposal Development

Create a Winning Proposal

A poor proposal can lose you a business

opportunity and so effective proposal preparation

is vital. Participants learn to develop proposals

that deliver and reinforce all the solution‘s key

propositions to meet the needs of their audience,

demonstrate clear understanding of the issues to

be resolved, and convince the audience of an

effective team operation and solution delivery.


Developing consistently effective, winning proposals

Using structure and flow to convey the elements of your winning proposal

Building on story‐telling to personalize and customize your offering

Speaking your customer‘s language to ease understanding and build customer confidence

Designing a logically structured and persuasive document for your target audience


Junior Staff

Senior Staff

Management Senior

Management



Best Practice

Program

Competency-Based

Professional

Management System

A manager's role is to lead his or her organization to clearly stated objectives. In order to do this the manager must use all his or her resources in an organized attempt to achieve those goals. This will require the manager to plan, organize, lead and control the company or organization's employees. Those four functions are the basic elements of the managerial process. The purpose of this program is to deliver the

importance four management functions:

planning, organizing, leading, and controlling

that they can improve ones management skills

and the role each function has in management.


Manager and Managing

Managers as a Planner and a Strategist

Organizing

Leadership

Control Systems


Strategic Thinking,

Planning and

Management

Challenging your competitors with highly effective strategy

Strategy has never been more challenging, or more important. In today‘s environment of global competition, corporate strategies must transcend the borders of nations and markets. Too many companies try to be everything to everybody. They fail to identify and sustain their competitive advantage. They waste time and money in markets that may never give them a worthwhile return on investment. And while they flounder, competitors pass them by. Executives of these companies need to think strategically. The program offers experienced corporate planners the opportunity to benchmark their current practices against those of other companies. You will learn how to accurately assess the competition in your industry. Through lectures and case analyses, both in the classroom and within smaller work groups, you will examine how other companies have created competitive advantage. What you will learn:

Strategic Management

Company Mission

The External Environment

Internal Analysis

Long-Term Objectives and Strategies

Business Strategy

Implementation

Control and Innovation


Management Senior


Management



Best Practice

Program

Enterprise Performance Management System

Performance management applies to more than employees

Performance management is the systematic process which includes activities to ensure that goals are consistently being met in an effective and efficient manner. Typically, we think of performance in organizations, we think on the performance of employees. However, performance management should also be focused on the organization, departments, processes, programs, products or services to internal or external customers, etc.

For Performance Measurement, we need for a Balanced Scorecard (BSC). The balanced scorecard is a management system (not only a measurement system) that enables organizations to clarify their vision and strategy and translate them into action. It provides feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results. When fully deployed, the balanced scorecard transforms strategic planning from theory into the nerve center of an enterprise. What you will learn:

Why Performance Management Matter

Performance Measurement and the Need for a Balanced Scorecard (BSC)

Mission, Values, Vision, and Strategy

Strategy Maps

Performance Measures: The Heart of the BSC

Measures for the Financial Perspective

Measures for the Customer Perspective

Measures for the Internal Process Perspective

Measures for the Employee Learning and Growth Perspective

Planning and Budgeting


Budgeting for Planning

and Control

If you are planning for your business' future, you will need to fund your plans. Budgeting is the most effective way to control your cash flow, allowing you to invest in new opportunities at the appropriate time. If your business is growing, you may not always be able to be hands-on with every part of it. You may have to split your budget up between different areas such as sales, production, marketing etc. You'll find that money starts to move in many different directions through your organisation - budgets are a vital tool in ensuring that you stay in control of expenditure. What you will learn:

Strategic Planning and Annual Business Plan

Budgeting Concepts / Zero-Based Budgeting / Activity-Based Budgeting / Flexible Budgeting

Key Purposes of the Budgeting System

The Master Budget as a Planning Tool

Sales Budget

Production Budget

Operating Expense Budget

Purchases Budget

Cash Budget

Budgeted Income Statement

Budgeted Balance Sheet

Flexible Budgets, Variances, and Management Control

Measuring Yield, Mix, and Quantity Effects

Control Systems and Performance Measurement

Financial Key Performance Indicators (KPIs) as a Controlling Tool

Management Reporting


Management Senior


Management



Best Practice

Program

Enterprise Resource

Planning (ERP)

Enterprise Resource Planning (ERP) is a set of applications that serves all departments within an enterprise and help manufacturers handle jobs such as production scheduling, order processing, accounts receivable and payable, general ledger, purchasing, warehousing, transportation and human resources. This course attempts to provide an overview of an ERP system along with the real experiences of its implementation. This course is not emphasis on technical aspects but it will be shifted to the actual workings and more inputs will be thrown on relevant issues like the problems faced by employees and its remedies. What you will learn:

A Foundation of Understanding Enterprise Resource Planning Systems

Re-engineering and Enterprise Resource Planning Systems

Planning, Design, and Implementation of ERP Systems

ERP Systems: Sales and Marketing

ERP Systems: Accounting and Finance

ERP Systems: Production and Materials Management

ERP Systems: Human Resources

Managing and ERP Project

Supply Chain Management and Business Intelligence with ERP


Accounting & Finance

for Executives

If you understand financial statements, it will be helping you to analyze business opportunities, assess financial risks, and communicate your ideas to others. Accounting and Finance for the Executive will help you understand more completely the concepts and techniques discussed during the day‘s classes. More importantly, they show you exactly how these concepts and techniques are applicable in real business situations. The program teaches the core concepts of accounting and finance in a straightforward and easy-to-understand manner, including terminology and principles, financial statements, distinction between income and cash flow, and valuation. You will learn how financial data is used to make business decisions and to evaluate a firm's performance. What you will learn:

Value – Based Management

Resources Management

Performance Measurement System

Financial Reporting System

7 Objectives of Financial Statements and Accounting Equations

Financial Ratios and Financial Analysis

Case Study / Workshop: Financial Analysis

Product Costs

Volume-Cost-Profit Analysis and Applications

Standard Cost System and Application

Activity-Based Costing (ABC)

Activity-Based Management (ABM)


Senior Staff

Management Senior

Management

Management Senior

Management



Best Practice

Program

Leadership for

Executives Accepting a management position makes you a manager. Becoming a leader is much more difficult. It involves setting the right goals, communicating ideas, and delivering results. A leader must be able to influence and inspire others to execute a plan. Organizations and individuals respond to well-articulated visions that are strategic, persuasive, and measurable.

The goals of leadership are to align and engage the energies and actions of the people with the customers‘ needs and to grow the people and the organization. To do this, leaders help create a common purpose and vision worthy of commitment; and then help people convert their vision into a reality that adds value to the customers.

This workshop provides the tools and models to help you as a leader accurately assess the workers, the situation, and yourself. You will receive guidance to take appropriate actions for the challenges you face. What you will learn:

Leadership Is Everyone‘s Business

Getting Started

Innovate or Die

Coping with Success, Dealing with Disaster

The Art of Communication

Getting the Right Team

Customer Is King

Talking To The Media

Talking To The Moneymen

Business versus Politics

Looking To the Future

The Anatomy of Leader


Risk Management

Effective Planning & Response One of the major challenges facing large organizations today is assessing and controlling the risks that are inherent in their daily operations. To assure that a process is still able to fulfill its organizational goals, process participants must be able to detect, diagnose and successfully resolve such exceptional conditions as they occur. Risk management explores strategies to assess your organization‘s susceptibility to risk. Minimize adverse impacts of operational risk, market risk and credit risk on resources, earnings and cash flows can be effectively achieved through risk analysis, planning and management. Operational Risk Management analyzes and manages the firm's risk of monetary loss resulting from inadequate or failed internal processes, people, and systems, or from external events. What you will learn:

Why do disasters happen?

10 basic risk factors: 1. Design and construction flaws

2. Deferred maintenance

3. Economic pressures

4. Schedule constraints

5. Inadequate training

6. Not following procedures

7. Lack of planning and preparedness

8. Communication failure

9. Arrogance

10. Stifling political agendas

Real World Experience

Duration 1 Day Time 9.00 – 16.00 hrs. Facilitate Language Thai Course Materials English

Management Senior


Management


Business Continuity Management

Best Practice

Program

BCM Institute, in partnership with Professional Training Service Co., Ltd. (PTS) offer 3 training packages to best fit your organization for implementation of Business Continuity and Disaster Recovery Plan (BC-DR Plan).

Package I SI : Road Map for Self-Implementing BCM Package II SC : Implementing BCM with Semi-Consultancy Package III KB : Getting to know about BCM for Management/or BU Representative

For All Package Time 9.00 – 16.00 hrs. Facilitate Language Thai Course Materials English

Senior Staff

Management Senior

Management

In partnership with BCM Institute


Business Continuity Management

Best Practice

Program


Best Practice

Program

Certified Program by IKI South-East Asia Bangkok University In Partnership with IKI, The Institute for Knowledge and Innovation,

The George Washington University

Main Objectives:

Learn how to manage the most important asset of your organization: Your corporate knowledge, your intellectual asset.

Learn how to support and how to improve your business strategy and core business processes by nurturing knowledge flows and by selecting the right KM technologies.

Learn how to create a knowledge sharing culture that will turn your company into a learning organization and that will allow your company to gain a competitive advantage and to foster innovation.

Each seminar will be composed of a combination of lectures, case studies and interactive workshops where participants will actively put in practice the concepts and theories learnt during the first part of the session.

1. Understanding Knowledge Management (KM): This seminar will introduce you to the basic concepts and terminology of Knowledge and Knowledge Management (KM). This seminar will present the main enablers of knowledge management (People, Processes and Technology) and will explain the benefits that KM can bring to your organization. This course is the foundation for all the other KM seminars.

2. KM strategies: This seminar will present the various strategies that can be applied to implement KM in

your organization. Each organization should design a customized KM strategy aligned with their business strategy. Through this seminar you will design the KM strategy that will best benefit your organization. Prereq: Understanding KM (#1)

3. The Human aspect of KM: This seminar will present the key role of humans in KM. It will cover the

main human factors to take in consideration in order to facilitate knowledge sharing and to reduce knowledge hoarding. Concepts of organizational culture as well as the key components required to evolve to a knowledge sharing culture will be presented. Issues like KM and HR, management styles, reward systems, storytelling will be addressed. Prereq: Understanding KM (#1) and KM Strategies (#2).

4. KM Processes: This seminar will present the various steps involved with capturing tacit and explicit knowledge, codifying it and sharing it. It will cover some of the techniques used for knowledge identification and for knowledge mapping in order to embed knowledge in your organization processes. Prereq: Understanding KM (#1) and KM Strategies (#2)

5. The IT aspect of KM: This seminar will explain the enabling role of Information Technology in KM and will present various technologies and tools that can be implemented in order to facilitate the flow, archival and retrieval of Knowledge. This seminar will cover some of the IT pitfalls to avoid. Prereq: Understanding KM (#1), KM strategies (#2) and KM Processes (#4)

6. KM Roadmap: This seminar will introduce you to the stages required to implement KM in your

organization. A step by step approach will be presented illustrated by case studies. Participants will design their own KM roadmap all along the seminar. Two versions of this seminar are offered. The first version is a 12 hours seminar particularly designed for an audience who is relatively new to the field of Knowledge Management. The second version (6 hours) has been particularly designed for people who previously attended our ―Understanding Knowledge Management‖ seminar (#1).

7. Assessing KM readiness and Maturity Level: This seminar will present various tools and techniques that

could be used to assess the readiness of your company to launch a KM initiative. These techniques will help to diagnose eventual gaps (cultural, communication, technology) as well as your company KM Maturity Level. Prereq: Understanding KM (#1), KM strategies (#2) and KM Roadmap (#6)


Best Practice

Program

8. KM Metrics and Measurements: This seminar will emphasize the need to implement indicators and

metrics in order to measure the progress and success of a KM initiative. Various metric types will be presented. Prereq: Understanding KM (#1), KM strategies (#2) and KM Roadmap(#6)

9. Communities of Practice (CoP): This seminar will present the core concepts of Communities of Practice

and will explain how they can facilitate knowledge sharing and collaboration across the enterprise. Success stories will be shared. Prereq: Understanding KM (#1),KM Strategies (#2) and The Human aspect of KM (#3)

10. KM & Innovation: This seminar will present what fuels innovation as well as the role of KM in

innovation. Both product/service innovation and business processes innovation will be covered. Prereq: Understanding KM (#1), KM Strategies (#2), KM Processes (#4) and KM Roadmap (#6).

11. Other KM topics/seminars can be offered/customized on demand, for example: The Chief Knowledge

Officer (CKO), Intellectual Capital, Taxonomies & Ontologies, Social Networking Tools (Web 2.0), Knowledge Cafés, Knowledge Portals, Knowledge Discovery & Data Mining, The Learning Organization, Document and Content management Systems, Storytelling, KM and Project Management, KM in your specific industry (Banking, Government, Healthcare, …), ... Please contact us for more information.

12. We will be happy to provide you with customized coaching, advisory and consulting services based on your specific needs. Please contact us for more information.

Duration 6 hrs. for each course Time 9.00 – 16.00 hrs. Facilitate Language Thai or English Course Materials English Developed in partnership with

Management Senior


Senior Staff



Best Practice

Program

Building on-the-job

Coaching Culture

An organization‘s culture is the collective (conscious and unconscious) attitude, beliefs, and behaviors that define ―how we do things around here‖ This usually unspoken code of conduct is rarely written down. Leader set the tone, pace, and expectations for a culture as they inescapably role model what is expected, desired, and/or tolerate in the company. Most leaders set clear direction, role model the core values and coach people. What has been largely missing is the ability of the leaders and managers to effectively coach. Creating a Coaching Culture is the Next Step in the evolution of the high performance organization. What you will learn:

Why coaching matters the most?

The Business case for Coaching Culture

Good and Bad Coaches

Roadblocks to good coaching and understanding coaching context

Creating a culture of coaching

Roles of line manager‘s in coaching

Six fundamentals of good coaching session

Apply and practice The GROW Model of Coaching

Making Coach Plan Work for You

Case Study

Duration 1 Day Time 9.00 – 16.00 hrs. Facilitate Language Thai or English Course Materials English

Building Strengths-

Based Organization

An organization‘s greatest assets are its people‘s strengths but these assets are not well understood or managed. Recent research has convinced us that the promise-performance gap persists because, at the most fundamental level, most companies underutilize the strengths of their people. Strengths is a pre-existing capacity for a particular way of behaving, thinking or feeling that enables optimal functioning or performance and is authentic and energizing to the user. Everyone has strengths but not everyone is clear about what their strengths are and how to capitalize on them. Critically for organizations, neither are their managers. What you will learn:

Why Strengths matters?

What do we mean by Strengths?

The Business case for a Strengths-Based Organization

How to identify individual Strengths?

Strengths Themes

Strengths-Based Organization Overview

Blueprint for building Strengths-Based Organization

Applications of Strengths

Employee Engagement

Strengths-Based Selection

Strengths-Based Development

Case Study


Senior Staff

Management Senior





Best Practice

Program

Leveraging Employee

Engagement Employee engagement is a key business driver for organizational success. High level of engagement in domestic and global firms promotes retention of talent, foster customer royalty and improve organizational performance and stakeholder value. Engagement is influenced by many factors- from workplace culture, organizational communication and managerial styles to trust and respect, leadership and company reputation. For today‘s different generations, access to training and career opportunities, work/life balance and empowerment to make decisions are important. Thus, to foster a culture of engagement, organization have to design, measure and evaluate proactive workplace policies and practices that help attract and retain talent with skills and competencies necessary for growth and sustainability. What you will learn:

What is employee Engagement?

The Business case for Employee Engagement

Levels of Employee Engagement

Key drivers of engagement

Creating a culture of engagement

Roles of line manager ‗s in engagement

Measuring engagement

Case Study


Effective Human

Resource Management

for Line Managers

This program is a two-day program course designed for managers and/or supervisors who have responsibility for hiring, paying, training, developing, evaluating employees and retain talent. What you will learn:

Workshop

Workshop 1: Why Human Resource Management Matters?

Workshop 2: Strategic Workforce Planning

Workshop 3: Effective Recruitment and Selection Techniques

Workshop 4: Basics of Compensation and Benefits

Workshop 5: Learning and Development Your Employees

Workshop 6: Effective Performance Management and Evaluation

Workshop 7: Talent Management and Succession Planning


Management Senior


Management

Senior Staff

Senior Staff



Best Practice

Program

High Performance

Supervisory Essentials

A great leader inspires others to find confidence in themselves.

Supervisors play a key role in any organization. They are responsible for creating a link between upper management and front-line employees, and have a dramatic impact on employee performance and behavior. In this full day program your supervisors will gain an understanding of their role in the organization, acquire knowledge of the legal issues and liabilities facing supervisors, and have a desire to develop more effective supervisory skills and leadership competencies. What you will learn:

Part 1: The Effective Supervisor

Part 2: Legal Considerations for New Supervisors

Part 3: Leadership and Vision

Part 4: Motivating Others

Part 5: Enhancing Your Supervisory Skills


Leadership Essentials

This programme will support new, first time managers who have recently changed role from an individual contributor to a people leader and have little, if any leadership experience. It will build core leadership capabilities in areas such as:

Self awareness

Change management

Time management and delegation

Recognizing team diversity and achieving results through a team and

Building interpersonal effectiveness in communications

Providing basic/fundamental coaching skills What you will learn:

Phase 1: Educate (2 days workshop : External Facilitator Responsible)

Phase 2: Apply learning within a 3 month framework (Internal HR works with Line Manager to monitor progression of action plans)

By the end of this 3-months program you will be able to:

Align and manage your team capabilities and diversity in order to exceed your team performance goals

Assess and strategize ongoing development needs for you and your team members

Continuously analyze current needs and reorganize resources to meet strategic priorities

Successfully coach your staff on business and professional development areas


Management Senior


Management

Senior Staff

Senior Staff



Best Practice

Program

Change Management

Springboard - From Surviving to Thriving This one full-day forum style event equips leaders with the critical leadership capabilities needed to manage constant change and the uncertainty of the current climate, and help reinforce the need for a strong staff engagement strategy to maintain motivation and performance with their teams. What you will learn:

Morale and motivation (Team/Personal resilience)

Communicating your strategy (Expectation setting and communicating key messages)

Defining change management and making the business case for change

Effective change management /Helping others manage change

Implementing change management /becoming a change manager

Planning for action : what to do next

Conclusion

Follow-up: To ensure participants apply learning and change the way they behave, a pulse survey will conduct for the 1st and 3 rd month after completion the workshop


Implementing

Reinforcement–Based

Leadership (RBL)

Business may face with downturns every five to seven years as the normal cycle in industry which may bring business to perform poorly. In order to improve company performance, Some companies have found that culture that stands in the way of future progress and emphasize positive reinforcement to create discretionary performance will gain an optimal productivity .This approach has been called Reinforcement-Based Leadership or RBL. The objective is to build results-focused behavior and culture change that is virtually unique among world class companies. What you will learn:

What is RBL?

Business Reasons for utilizing RBL

Identify Operational Excellence Business Opportunity

Pinpoint and Align Behaviors

ABC Analysis-Behavior

Develop the Change Plan and Monitoring Performance

Communication skills

Coaching and feedback

Coaching Action Plan (CAP)

Case Study and Exercise

Lessons Learned and Wrap-Up


Management Senior


Management

Senior Staff

Senior Staff


Business Communication Program

Business

Communication

360° Communication

360 ៓ Communication has been designed to supply

you with the unique strategic and complementary skills you need to achieve organizational goals and to move ahead in your career. The workshops target the specific challenges you face in your diverse work environment and supplies strategies and best practices that will have you working smarter and more efficiently. You'll be better equipped to perform as a persuasive communicator, problem-solver and focused leader. And you'll develop a take-charge attitude initiated with confidence and enthusiasm. What you will learn:

Differentiate communication style preferences order to better understand and influence others

Develop ―active listening‖ skills to really tune in to customers/coworkers and cultivate productive relationships

Be assertive without being intimidating

Use interpersonal and communication skills to build a team approach that motivates others and facilitates collaboration

Uncover the root causes of conflict and achieve resolution

Deal with company politics

Realize how others perceive you and improve communication skills to get the responses you want to Improve Their Own Communications

Duration 2 Days Time 9.00 – 16.00 hrs. Facilitate Language Thai or English Course Materials Thai


Emotional Excellence

EQ is the ability to sense, understand and effectively apply the power and acumen of emotions as a source of human energy, information and influence. Emotional Intelligence (EQ) emerges not merely from intellectual rationalization, but from the workings of the human heart. EQ requires that we learn to acknowledge and value feelings in ourselves and others – that we appropriately respond to them, effectively applying the information and energy of emotions in our daily life and work. It is Emotional Intelligence that motivates us to pursue our unique potential and purpose, and activates our innermost values and aspirations, transforming them from things we think about to how we live. What you will learn:

Self-Awareness which is the ability of an individual to recognize and understand one‘s moods, emotions and drives as well as their impact on others.

Self-Regulation or the ability to control or redirect impulses and moods as well as the ability to suspend judgment so as to think before acting.

Empathy or the ability to understand the emotional makeup of other people and skill in responding according to their emotional reactions.

Interpersonal skills which indicate the individual‘s proficiency in managing relationships and building networks. Interpersonal skills also involve the ability to find common ground and build rapport.

Plus! LPI Test The LPI can identify a person‘s emotional orientation and locate a person‘s preferred behavioral orientations on any of the five following behavioral dimensions: Creative Imaginator, Neutral Expert, Analytical Thinker, Relator and Decision-Maker. The individual‘s profile may be any of the above or a combination. Hence, the LPI yields 24 classical personality types.

Duration 2 Days Time 9.00 – 16.00 hrs. Facilitate Language Thai Course Materials Thai

Junior Staff

Senior Staff

Management Senior

Management

Junior Staff

Senior Staff

Management Senior

Management



Business

Communication

Personality

Development &

Social Etiquette To improve the participants‘ overall personality and to enhance their knowledge of international business and social etiquette What you will learn:

Analysis of the participants‘ personality: Strengths and points to improve

How to make positive first impression

How to dress for success

The importance of body language: How to use eye-contact and gestures, sit, stand and walk properly

How to greet/introduce oneself/exchange name cards

How to make a small talk

How to say farewells

How to give and receive compliments and criticism

How to give and receive gifts

How to eat and drink: cocktail, buffet, sit-down lunch and dinner

How to attend business meetings

How to communicate and negotiate effectively with different kinds of people

How to respond to objections effectively

How to handle business and social correspondence


Cross Culture

Management

Which fork should I use for the second course? How do I make conversation with international visitors? When and how should I shake hands? What‘s the best way to disagree politely with someone in a meeting? The cultures and etiquette involved in international business can be very confusing. The course will help remove that confusion from your relationships with international colleagues, partners, customers and suppliers. It is a practical, two-day workshop led by an experienced team of instructors. The main language of instruction will be in Thai, but examples will be in both Thai and English. What you will learn:

How to make a good impression with greetings, introductions and farewells

Polite international-style eating and drinking

How to appropriately give and receive gifts

Improving your grooming for business

What to say…and not to say…in conversation

Sound protocol and etiquette for meetings

Telephone courtesy and effective telephone English

The importance of correspondence…and how to write it effectively


Junior Staff

Senior Staff

Management Senior


Senior Staff

Management Senior

Management



Business

Communication

Time Management Participants can manage their time more effectively resulting in higher productivity for the company and better physical and mental health for participants What you will learn:

How do you know whether you have managed your time effectively?

What are your time wasters? What are others‘?

What are your strengths and weaknesses in terms of time management? What can you do to improve those weaknesses?

How to plan and prioritize effectively

Why have so many plans failed?

What are the various tools and techniques that can help you maximize your time?

What next? - Your action plan


Meeting Management

To emphasize the need for effective meetings, to equip participants with the knowledge and skills to organize and/or chair effective meetings and to reduce meeting time and costs as well as increase correct understanding among attendees. What you will learn:

Importance of effective meetings to business

Common meeting issues/concerns

How to organize an effective meeting: Who does it involve?

Secretaries/administrative staff

Chairpersons

Meeting participants

What to do before, during and after the meeting: Roles and responsibilities of each person

How to handle the unexpected: case studies

Meeting simulations followed by critiques/discussions


Junior Staff

Senior Staff

Management Senior


Senior Staff

Management Senior

Management



Business

Communication

Effective

Presentation Skills To build skills and understanding of presentation techniques, including preparation, materials and content, self-confidence, organization and strategies for effective communication. What you will learn:

Importance and objectives of presentations (with examples)

Building self-confidence before a presentation

Components of a presentation

Preparation for a presentation

Methods and strategies for presentations

Practical presentation exercise - Impromptu topic, participant presents in front of group, instructor provides feedback.

Each participant will also be assigned a presentation to research and prepare for Day 2

Review of Day 1 content and Q&A session

Practical presentation exercise - pre-prepared topics, present in front of group, instructor provides feedback

Problem-solving techniques

Presentation techniques for various occasions

Practical presentation exercise - Impromptu topic, participant presents in front of group, instructor provides feedback.

Tips on presentation to international audiences


Train the Trainer

To enable the participants to learn, develop and practice their transferred knowledge including sharing their experience with their trainees effectively so that the trainees could apply that knowledge to their real work situation to achieve the established organizational goals. What you will learn:

Characteristics of a good Trainer

Personality Analysis and Development for the Trainer

Analysis of Communication style of the Trainer

Practice for Trainer on Verbal and Non-verbal Communication skills (in listening, questioning, summarizing and clarifying)

How to handle Adult learning effectively

Training Psychology

Different types of Training methodology

Factors to build interest in the Trainees

Steps by steps on Training Preparation: Objective, target audience, effective introduction, content and conclusion

Analysis of different types of audience or Trainees to achieve desired results and to influence the trainees to follow and perform new behavior

Training Visual Aids to make training more effective

Training practice with instant feedback from others

Self-assessment on training effectiveness

Problem-solving on unexpected situation

Public speaking tips

Team training effectiveness


Junior Staff

Senior Staff

Management Senior


Senior Staff

Management Senior

Management



Business

Communication

Effective Customer

Service To enable the participants to develop their own customer service knowledge, skills and positive attitude in dealing with different customers and to create better customer service impression for the maximum benefits of the customers and the organization. What you will learn:

Benefits of good quality customer service in this Globalization with high competition

Expectations/concerns in rendering quality customer service

Self-analysis to develop individual potential for the best customer service through:

Analysis of different types of customers and how to respond to their individual needs and expectations effectively

Effective communication with the customers


Team Building

In this Globalization which many organizations concentrate on High Technology until their employees build their own territory and are not aware of being in the same team. High Touch should also be applied among all employees to co-operate with each other and build the best team, regardless of nationalities or any other discrimination. Instead of having employees focus on their Individualism than working in teams, it is then necessary to motivate the employees at all levels to think of total benefits of the organization than individual expectations so that the organization and individual objectives could be achieved successfully. What you will learn:

Why team building is important and whether existing teams in the organization work effectively.

Why some teams have excellent performance while other teams fail.

Why each seminar participant is important for its team, regardless of which position he/she holds?

Let‘s have self-analysis as member of a team to know one‘s own behavior in working with others

Let‘s develop better interpersonal skills and effective communication among teams or departments through

How can we balance all teams in our organization?


Junior Staff

Senior Staff

Management Senior

Management

Junior Staff

Senior Staff

Management Senior

Management



Business

Communication

Persuasive

Presentation To influence requires some form of persuasion. The ability to deliver a persuasive presentation to internal and external audiences has become a fundamental requirement for all employees. However, it is a commonly known fact that people place fear of public speaking up there with death. Even though this is accepted to be a totally irrational fear, it still gets in the way of our making presentations that are Clear, Concise and Compelling. Persuasive Presentation provides the opportunity to develop and further refine presentation skills. Participants will become competent in both content development and delivery techniques. Delivering credible presentations that are Clear, Concise and Compelling will have an immediate impact on the ability to effectively influence and persuade any audience. What you will learn:

What is Giving Feedback?

Construct a presentation

Manage internal self-talk which interferes with presenting

Establish and build rapport with the audience quickly and effectively

Establish a personal style that shows confidence and competence

Incorporate effective verbal and non-verbal techniques into presentations

Handle difficult questions, manage personal fears and think on their feet

Use a preparation process for structuring the content and delivery of all presentations

Duration 2 Days Time 9.00 – 16.00 hrs. Facilitate Language Thai or English Course Materials Thai Developed in partnership with

Create High-Impact

Graphic Presentation The hands-on seminar-cum-workshop on ‗Create High-Impact Graphic Presentation‘ is specially designed to cater to your communication needs, aiming at strengthening your presentation skills to the next level. You will be provided with essential tools and techniques for writing captivating stories, creating pictures in replacement of written words, as well as delivering clear and concise messages that communicate expectations and understanding, among others. At the end of the two-day seminar-cum-workshop, you will be able to create a well thought-out roadmap that is easy for your audience to follow. In particular, you will learn how to keep your presentation simple and focused on the audience. What you will learn:

Understand the principles of simplicity.

Learn key features of graphic presentation software that can be applied to one‘s own software.

Acquire essential tools and techniques for designing and developing WOW graphic presentations.

Know how to deliver engaging and high-impact presentations confidently.

With no details given, you will eventually recognize on your own the importance of applying your creative thinking, conceptual thinking and analytical thinking in an integrated manner to the design and development of your presentations. This will be a key lesson for you to learn.

Know how to use your voice and body language to your advantage.

How to interact with your audience and handling their questions effectively.

Know how to use visual aids and technology effectively

Duration 2 Days Time 9.00 – 16.00 hrs. Facilitate Language Thai Course Materials Thai

Junior Staff

Senior Staff

Management Senior

Management

Junior Staff

Senior Staff

Management Senior

Management



Business

Communication

Effective E-mails &

Short Reports Develop English-writing skills of professionals who regularly use the language in writing e-mails and short reports. What you will learn:

Common mistakes in writing English and How to correct them

How to write e-mails Exercises and critiques Language of Business English

Why many reports aren‘t read

Five steps to writing effective reports

How to summarize

Writing effective reports


Complex E-mails &

Business Letters

Develop English-writing skills of participants to higher levels required for sophisticated business situations. What you will learn:

Common mistakes in writing business English

Characteristics of effective written communication

Writing bad-news emails: Strategy and methodology

Writing letters of criticism

Writing replies to criticism

Writing letters of disagreement

Writing letters of recommendations


Junior Staff

Senior Staff

Management Senior


Senior Staff

Management Senior

Management


Business

Communication

English for Global

Communication I

This course is designed for learners at the pre-intermediate level of English proficiency. Learners will build upon all four language skills: listening, speaking, reading, and writing skills important for effective communication with native English speakers. The course also systematically guides learners in improving their pronunciation, stress, rhythm, and intonation patterns. What you will learn:

Listening and Speaking Skills:

Pronunciation, stress, rhythm, intonation patterns, contractions and reductions of normal spoken English

Listening to simple conversational language in various real-life situations

Idiomatic, colloquial and everyday speech

Words and phrases in spoken language

Social etiquette/meeting & greeting people

Office conversations

Class discussions based on topics or issues of interest to the class

Reading Skills:

Reading strategies for improving comprehension and critical reading

Reading and discussing different types of texts in various disciplines (business, sciences, social sciences, arts, etc.)

Writing Skills

Summarizing

Paraphrasing

English for Global

Communication II

This course is designed for learners at the intermediate level of English proficiency. It encourages learners to function more effectively in communicative contexts through intense practice of the four language skills: listening, speaking, reading, and writing. With emphasis on listening and speaking skills, the course provides learners with ample opportunity to use English in a variety of authentic communicative, role-playing situations. Learners will also learn idiomatic, colloquial and everyday speech to help them communicate with confidence in daily conversational situations. What you will learn:


Listening to conversations in various real-life situations

Listening to radio broadcasts, media interviews, and announcements at airports (including background sounds and authentic settings)

Watching TV news reports and other TV programs

Watching movie clips and listening to songs


Social etiquette/meeting & greeting people/telling jokes



Reading Skills:

Reading and discussing different types of texts in various subject areas (business, sciences, social sciences, arts, etc.)

Writing Skills:

Pre-writing

Paragraph writing

Transitional words and phrases


Business

Communication

English for Global

Communication III

This course is designed for learners at an advanced level of English proficiency. It strengthens the four language skills: listening, speaking, reading, and writing essential for effective communication. The course provides opportunities to practice the language at a more complex level. Emphasis is on listening and speaking with confidence and the ability to sustain an active conversation on a variety of topics relevant to the learners‘ daily lives. What you will learn:


Listening to advanced conversations in various real-life situations

Listening to radio broadcasts and media interviews (including background sounds and authentic settings)

Watching TV news reports, and other TV programs

Watching movie clips and listening to songs


Social etiquette/meeting & greeting people



Reading Skills:

Reading and discussing different types of texts in various subject areas (business, sciences, social sciences, arts, etc.)

Writing Skills:

Essay writing

Peer responses

Editing and revising

Duration 24hrs. for each subject Time 17.00 – 20.00 hrs. Facilitate Language English Course Materials English Developed in partnership with

Junior Staff

Senior Staff

Management Senior

Management


Business

Communication

English for TOEIC

Preparation

This course covers the material at a more advanced level and will help build vocabulary and develop reading and listening skills. Practice of TOEIC tests is included.


Introduction to TOEIC

Question and Response

Short Conversation

Reading Comprehension

Incomplete Sentences

Error Recognition

TOEIC Tests

Duration 30 hrs. Time 17.00 – 20.00 hrs. Facilitate Language English Course Materials English Developed in partnership with

English for Hospitality

Services

This course is designed for hospitality services-based. It encourages learners to function more effectively in communicative contexts through intense practice of language skills. The emphasis is on speaking and listening, with some work on reading and writing. Regarding listening and speaking skills, the course provides learners with ample opportunity to use English in a variety of authentic communicative, role-playing situations. Learners will learn everyday speech to help them communicate with confidence in daily conversational situations.


How to introduce yourself and other people.

Dealing with customer inquiries.

Responding to customer problems and complaints.

Dealing with customer monetary transactions.

Giving and receiving information on the telephone.

Business email formats.

Requesting information. Replying to requests for information.

Asking for clarification. Explaining complicated situations.

Discussing job and job responsibilities.

Presenting your ideas. Making suggestions.

Agreeing and disagreeing. How to open and close a meeting.

Responding to questions. Meeting role-play.

Duration 24 hrs. Time 17.00 – 20.00 hrs. Facilitate Language English Course Materials English Developed in partnership with

Junior Staff

Senior Staff

Management Senior


Senior Staff

Management Senior

Management


Technical Skills

The people who get to lead technical enterprises are those who demonstrate management expertise. Our program is a multidisciplinary program that focuses on the needs of those responsible for information and technology management. It is organized around subject areas directly related to CIO (Chief Information Officer) competencies identified by the Federal CIO council (http://www.cio.gov). Our five courses are specifically designed for CIOs, CTOs (Chief Technical Officers), other executives with IT oversight responsibilities, and the next generation of technology managers.

Learning Objectives

To help current technology managers assume a leadership position through a program focused on managing the technical enterprise and integrating strategy and management with technical expertise.

To prepare the next generation of technology managers to lead organizations in innovative ways.


ITE 101: Emerging Information Technologies

Study and analyze various significant technologies that may affect IT leaders today or in the near future.

Evaluate the purpose, capabilities, limitations, and impact that will have on each business, operations, and customers.

ITE 102: Leading Change and Innovative in Technology

Analysis the role of CIO and CTO in the organization.

Study and analysis the process of change and innovation management.

Concepts and applications of decision making strategies, teamwork, leadership, and system thinking.

Study the characteristics and functions of the high-performing technology-driven organization.

ITE 103: IT Strategy and Planning

Study strategies and various planning methods for managing IT systems.

Understand an organization‘s fiscal requirement.

Develop skills necessary to compare and demonstrate various financial investment models and methods.

Identify, evaluate, and analysis IT processes.

Identify effective ways to challenge an organization culture and reduce an impact.

Study methods of IT process improvement.

ITE104: IT Acquisition and Project Management

Study various methods of linking IT acquisitions to business outcomes and results.

Identify and evaluate the alternatives to acquisition needs to be explored before procurement.

Understand how to use cost, schedule, and performance goals to plan and manage outsourcing acquisitions.

Study strategies for developing and monitoring project risk.

Understand the laws and regulations surrounding IT acquisition.

Understand various strategies and techniques for IT project management.

ITE 105 : IT Laws and Information Assurance

Study laws, regulations and guidance related to information assurance.

Evaluate organization‘s information risk and disaster recovery methods.

Analysis different attack methods and discuss information security solutions and preventions.

Duration 18 hrs. for each course Time 9.00 – 16.00 hrs. Facilitate Language Thai Course Materials Thai or English Developed in partnership with

Management Senior

Management

Professionals

Technical Skills


Microsoft Office 2003 Programs

MS Word 2003 (Basic)

MS Word 2003 (Intermediate)

MS Word 2003 (Advanced)

MS Excel 2003 (Basic)

MS Excel 2003 (Intermediate)

MS Excel 2003 (Advanced)

MS PowerPoint 2003 (Basic)

MS PowerPoint 2003 (Intermediate)

MS PowerPoint 2003 (Advanced)

MS Outlook 2003 (Basic & Intermediate)

MS Outlook 2003 (Advanced)

MS Access 2003 (Basic & Intermediate)

MS Access 2003 (Advanced)

MS Project 2003 (Basic & Intermediate)

MS Project 2003 (Advanced) Microsoft Office 2007 Programs

New Feature MS Office 2007







MS PowerPoint 2007(Basic)






MS Project 2007 (Basic & Intermediate) Operation System Programs

Microsoft Windows 7 Professional

Microsoft Windows Vista Ultimate

Microsoft Windows XP Professional Digital Graphic Programs

Adobe Photoshop

Adobe Illustrator

Microsoft Office 2010 Programs

New Feature MS Office 2010







MS PowerPoint 2010 (Basic)






MS Project 2010 (Basic & Intermediate) Advanced Technique Programs

VBA for MS Excel

Data Management By MS Excel

Data Analyst By MS Excel

Advanced MS Excel (Pivot Table)

Advanced MS Excel (Macro)

Programming with MS Access

Advanced Technique in MS Word

Advanced Technique in MS Excel

Advanced Technique in MS PowerPoint

Advanced Technique in MS Outlook

Other Programs

Microsoft .NET

Microsoft SharePoint

Open Source Applications

Basic Computer Maintenance

Time 9.00 – 16.00 hrs. Facilitate Language Thai or English Course Materials Thai or English

Junior Staff

Senior Staff

Management Senior

Management

Education Services

Technical Skills


VMware vSphere:

Install, Configure,

Manage [5.0] This hands-on training course explores installation, configuration, and management of VMware vSphere™, which consists of ESXi and vCenter Server. The course is based on ESXi 5.0 and vCenter Server 5.0. Completion of this course satisfies the prerequisite for taking the VMware Certified Professional 5 exam.


Course Introduction

Introduction to VMware Virtualization

Virtual Machines

VMware vCenter Server

Configure and Manage vSphere Storage

Virtual Machine Management

Access and Authentication Control

Resource Management and Monitoring

Data Protection

High Availability and Fault Tolerance

Scalability

Patch Management

Installing VMware vSphere 5 Components

Duration 40 Hours Time 9.00 – 16.00 hrs. Facilitate Language Thai or English Course Materials English

VMware vSphere:

Troubleshooting

This lab-intensive course focuses on providing system administrators with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere™ virtual infrastructure. In this course, you will spend most of the time diagnosing and rectifying configuration problems created on VMware® ESX™/ESXi hosts and VMware vCenter™ Server systems. Upon completion of this course, you can take the examination to become a VMware Certified Professional. What you will learn:

Course Introduction

ESXi Command-Line Troubleshooting Methods

ESX, ESXi, and vCenter Server Log Files

Network Troubleshooting

Management Troubleshooting

Storage Troubleshooting

vMotion Troubleshooting

VMware Infrastructure Troubleshooting

vSphere 4 DRS Cluster Troubleshooting


Junior Staff

Senior Staff

Management Senior


Senior Staff

Management Senior

Management

Education Services

Technical Skills


CLARiiON Host

Integration and

Management with

SnapView This Specialist level course provides a thorough exposure to the CLARiiON CX4 series platform with Flare 30 and EMC Unisphere. Focus areas include CLARiiON integration with Windows and Linux for both Fibre Channel and iSCSI. Other topics include Access Logix, Storage Provisioning and Management, Advanced Storage Pool and LUN concepts, Alerts and Event Monitoring, Unisphere Analyzer, Unisphere Quality of Service Manager and SnapView snapshots and clones. The course is comprised of in-depth discussions and extensive hands on lab exercises.


CLARiiON Overview

CLARiiON Security and Basic Management

CLARiiON Storage Provisioning and Management

Host Integration Basics

Host Integration - Windows

Host Configuration – Linux

ESX Server Storage Provisioning

Advanced Storage Pool and LUN Concepts

Alerts and Event Monitor

Navisphere Analyzer

Navisphere Quality of Service Manager (NQM)

SnapView Principles

SnapView Snapshots

SnapView Clone

Duration 24 Hours Time 9.00 – 16.00 hrs. Facilitate Language Thai or English Course Materials English

MirrorView & SAN

Copy Configuration &

Management

This Specialist level course provides a thorough exposure to SAN Copy and MirrorView on the CLARiiON CX4 series platform with FLARE Release 30 and Navisphere Secure CLI Version 7.30. Focus areas include the use of remote replicas in business environments, basic MirrorView and SAN Copy operating principles, and the differences between MirrorView/S and MirrorView/A, as well as between SAN Copy in Full Copy mode and Incremental mode. Other topics include MirrorView and SAN Copy operation, the Write Intent Logs, the Reserved LUN Pool, and Consistency Groups. The course is comprised of in-depth discussions and extensive hands on lab exercises. What you will learn:

SAN Copy and Incremental SAN Copy

MirrorView/A and MirrorView/S

Duration 8 Hours Time 9.00 – 16.00 hrs. Facilitate Language Thai Course Materials English

Junior Staff

Senior Staff

Management Senior


Senior Staff

Management Senior

Management


Technical Skills

Enterprise Solution Academy

PTS is pleased to launch our Enterprise Solutions Academy with the proper training programs for Oracle‘s JD Edwards users, both EnterpriseOne and World. All training programs are provided and delivered by PTS experienced professionals. Our Training materials and resources will empower users to maximize the features of the software and to use as reference tools for future usage. we believe that audiences will get the most benefits from the training in the ideal learning environment. JD Edwards World

Cross Application Common Foundation Address Book World Writer

Financial General Accounting FASTR Accounts Payable & Thai Tax

Localization Accounts Receivable Fixed Assets

Distribution Inventory Procurement Management Sales Orders Management Advanced Pricing

Manufacturing Product Data Management Shop Floor Control Manufacturing & Distribution Planning Product Costing and Manufacturing

Accounting Forecasting Quality Management Equipment Management

Project Management Job Cost Real Estate

Technical Technical Foundation Advanced Programming Concepts & Skills

(APCS) CASE Tools

JD Edwards EnterpriseOne

Cross Application Common Foundation Address Book Enterprise Report Writing (UBE)

Financial General Accounting Financial Report Writer Accounts Payable & Thai Tax

Localization Accounts Receivable Fixed Assets

Distribution Inventory Management Procurement Management Sales Orders Management Advanced Pricing

Manufacturing Product Data Management Shop Floor Control Manufacturing & Distribution Planning Product Costing and Manufacturing

Accounting Forecasting Quality Management Equipment Management Transportation Management

Project Management Job Cost Real Estate

Technical CNC & Systems Administration OneWorld Security Table Conversion Deploying Modification Web Generator Development Tools Programming Workflow

Time 9.00 – 16.00 hrs. Facilitate Language Thai

Course Materials English

Junior Staff

Senior Staff

Management Senior

Management


Technical Skills

SAP BusinessObjects and

Crystal Reports Training

Sahasedsiri International An SAP authorized education partner, together with PTS offer SAP Business Objects & Crystal Report Training Classes. Available in both Public and corporate training classes. SAP BusinessObjects

Information Design Tool (IDT)

BOID10 Information Design Tool I (3 days)

SAP BusinessObjects Dashboards (Xcelsius)

BOX310 Dashboards: Core & Connectivity (2 Days)

SAP BusinessObjects Web Intelligence

BOW310 Web Intelligence: Report Design I (2 Days)

BOW320 Web Intelligence: Report Design II (1 Day)

SAP BusinessObjects Analysis 1.0

BOAN10 SBO Analysis, Edition for Microsoft Office (1Day)

SAP BusinessObjects Data Services

BODS10 Data Services: Platforms and Transforms (3 Days)

BODS30 Data Services: Data Quality Management (2 Days)

SAP Business Intelligence

SAP BI Platform

BOE310 Business Intelligence Platform: Administration & Security (2 Days)

BOE320 Business Intelligence Platform: Administering Servers (3 Days)

SAP BW/BI Integration - Overview

BO100 Integrating SAP BW with SAP Business Intelligence Solutions (5 Days)

SAPBI SAP Business Intelligence Solution (2 Days)

Crystal Reports

Crystal Reports 2011

BOC310 Crystal Reports: Fundamentals of Report Design (2 Days)

BOC320 Crystal Reports: Business Reporting & Report Processing Strategies (3 Days)

Crystal Reports Enterprise

BOCE10 Crystal Reports Enterprise: Fundamentals of Report Design (2 Days)



Junior Staff

Senior Staff

Management Senior

Management

SAP Authorized Education Partner by


Technical Skills

ITIL® and

COBIT Training

PTS by partnerships with Open Vision, an Accredited Training Associate with Loyalist Certification Service (LCS) and hold current accreditation and approved to deliver ITIL® courses. LCS is an authorized Examination Institute licensed by the Official OGC Accreditor, APM Group and authorized to accredit training organizations to deliver programs leading to ITL® Certification. We proudly offer the official ITIL® and CoBit training courses and examination for satisfied framework understanding of Best Practice guidance in IT Service Management to get the greatest achievement of your company vision, business strategy and goals. ITIL Foundation Level

ITIL v3 Awareness Course (1-day classroom)

ITIL Foundation Classroom (3-day instructor-led classroom)

ITIL Foundation Classroom (3-day instructor-led classroom + 1-day Exam Preparation Guide and Exam) - (2 Credits)

ITIL Foundation Exam Preparation Guide + Exam

ITIL Intermediate-Level Courses

ITIL v3 Service Lifecycle Courses (3 credits per course)

ITIL v3 Intermediate Lifecycle: Service Strategy

ITIL v3 Intermediate Lifecycle: Service Design

ITIL v3 Intermediate Lifecycle: Service Transition

ITIL v3 Intermediate Lifecycle: Service Operations

ITIL v3 Intermediate Lifecycle: Continual Service Improvement

ITIL v3 Service Capability Courses (4 credits per course)

ITIL v3 Intermediate Capability: Release, Control and Validation

ITIL v3 Intermediate Capability: Service Offerings and Agreements

ITIL v3 Intermediate Capability: Operational Support and Analysis

ITIL v3 Intermediate Capability: Planning, Protection, and Optimization

ITIL v3 Managing Across the Lifecycle Course (5 credits)

ITIL Expert Program - Capability Track (25-day)

ITIL Expert Program - Lifecycle Track (20-day) COBIT

COBIT Awareness Course v4.1

COBIT v4.1 Foundation Course with Exam

COBIT v4.1 Foundation Course without Exam



Junior Staff

Senior Staff

Management Senior

Management

Accredited Training Associate by

The certified ITIL® training programs are offered at PTS under partnership with Open Vision, an Accredited Training Associate with Loyalist Certification Service (LCS) and hold current accreditation and approved to deliver ITIL® courses. LCS is an authorized Examination Institute licensed by the Official OGC Accreditor, APM Group and authorized to accredit training organizations to deliver programs leading to ITL® Certification.

e-Marketing for Enterprise

Internet &

e-Learning


การเปลี่ยนแปลงของโลก internet เป็นไปอย่างรวดเร็วมาก มีเครื่องมือใหม่ ๆ เกิดขึ้นตลอดเวลา และมีอิทธิพลอย่างยิ่งกับผู้ใช้ internet และต่อองค์กรที่ต้องการเข้าถึงผู้ใช้ internet เช่นกัน เช่น Search Engine ที่เกิดขึ้นมากมาย และเกิด Search Engine ชื่อดังเช่น Google ที่มีเครื่องมือในการท าการตลาด online มาสนับสนุนมากมาย นอกจากนั้น การใช้ Social Networking ที่ฮอตฮิต อินเทรน อย่าง Facebook และ Twitter ซึ่งเป็น Social Networking ที่มาแรงที่สุดในโลกในตอนนี้ก็มีผลต่อการเปลี่ยนแปลงโลกของผู้ใช้ internet ด้วยประสิทธิภาพของ การใช้ Social Networking จากทั่วโลก และที่ส าคัญ ไม่มีค่าใช้จ่าย ท าให้ตอนนี้ Social Networkingก าลังเริ่มใช้กันอย่างแพร่หลาย ในประเทศไทยเช่นกัน ดังนั้น องค์กรที่เข้าใจ และปรับตัวได้กับการเปลี่ยนแปลงเหล่านี้ จะเข้าถึงผู้ใช้ Internet ได้ดี และสร้างประโยชน์ได้ ในหลาย ๆ ด้าน แต่หากไม่สามารถเข้าใจ และเข้าถึงผู้ใช้ internet ได้ ก็เท่ากับสูญเสียตลาดขนาดใหญ่คือผู้ใช้ internet ที่นับวันจะมีจ านวนและความส าคัญมากขึ้นเรื่อย ๆ ต่อการด าเนินธุรกิจ รายละเอียดหลักสูตร

อินเทอร์เน็ต และข้อมูล สถิติอินเทอร์เน็ต ของไทย และ ทั่วโลกที่ควรรู้

รู้จักธรรมชาติ ของเว็บไซต์ และ visitors

ประเภทและวัตถุประสงค์ของเว็บไซต์แบบต่าง ๆ เช่น ขายสินค้า ขายบริการ ขายโฆษณา หาค่า commission

การสร้างรายได้ด้วยเว็บไซต์ด้วยวิธีการต่าง ๆ

concept ของเว็บไซต์ที่ทั้งสวยและดี

หลักการพัฒนาเว็บไซต์ให้บรรลผุลตามวัตถุประสงค์

คีย์เวิร์ด หัวใจส าคัญ ท าให้เว็บไซต์ตอบโจทย์ลูกค้า

Google Search ประโยชน์มากกว่าที่เคยรู้

E-marketing การตลาดออนไลน์ที่ได้ผลจริง

Link Building

Search Engine Marketing

Search Engine Optimization

E-mail Marketing

Blog Marketing

Social Media Marketing Social Networking คืออะไร? Social Networking มีอะไรบ้าง? Social Networking ที่ได้รับความนิยมในตอนนี้คือ?

Facebook Facebook คืออะไร การสมัคร Facebook เทคนิคการท าการตลาดผ่าน Facebook เช่น การ

สร้าง Event, Group, Fan Page การวัดผลการท าการตลาดผ่าน Facebook การซื้อโฆษณาบน Facebook การวัดผลการซื้อโฆษณาบน Facebook ความแตกต่างระหว่าง Google Adwords และ

Facebook กรณีศึกษาของ Facebook

Twitter Twitter คืออะไร การสมัคร Twitter เทคนิคการท าการตลาดผ่าน Twitter เช่น การท า

Retweet การวัดผลการท าการตลาดผ่าน Twitter กรณีศึกษาของ Twitter

Duration 2 Days Time 9.00 – 16.00 hrs. Facilitate Language Thai Course Materials Thai Developed in partnership with

Junior Staff

Senior Staff

Management Senior

Management


e-Learning

Internet &

e-Learning

MS Office 2007, 2010

e-Learning Solution

ทางเลือก หนึ่งที่ท าให้ส ามารถเรียนรู้การใช้งาน Microsoft Office 2007, 2010 คือการเรียนผ่านระบบ e-Learning ซึ่งผู้เรียนในองค์กรสามา รถเรียนได้ด้วยตนเองผ่านระบบเครือข่าย ท าให้สามารถเรียนได้อย่างสะดวก รวดเร็ว และง่ายต่อการจัดสรรเวลาในการเรียน เพราะผู้เรียนสามารถเรียนและทบทวนได้ทุกเวลา

ชุดหลักสูตร Microsoft Office 2007, 2010 ได้ออกแบบตามมาตรฐาน SCROM สามารถติดตั้งได้ในระบบ Learning Management System (LMS) ขององค์กรได้ทันที

ชุดหลักสูตรมีดังนี้:

หลักสูตร e-Learning MS Office 2007 Word, Excel, PowerPoint ความยาวรวม 17 ชั่วโมง

หลักสูตร e-Learning MS Office 2010 New Feature ความยาวรวม 8 ชั่วโมง

หลักสูตร e-Learning MS Office 2010 Word, Excel, PowerPoint ความยาวรวม 17 ชั่วโมง

แต่ละชุดหลักสูตรประกอบไปด้วย:

แผ่น Installation DVD 1 แผ่น

บริการติดตั้งในระบบ LMS

บริการออกแบบหน้าจอ e-Learning ให้เป็นขององค์กร

บริการฝึกอบรมตามชุดหลักสูตร 3 วัน สูงสุด 20 ท่าน (1 วันต่อ 1 วิชา) พร้อมคู่มือชุดการเรียนรู้ทุกวิชา

Duration 17 hrs. Time Online Facilitate Language Thai Course Materials Thai Developed in partnership with

EUREKA.IN

Science & Math ฉีกกรอบแนวคิดเดิมๆ ในการเรียนรู้วิทยาศาสตร์เปลี่ยนหนังสือเรียนและกระบวนการเรียนแบบเดิมในห้องเรียนสู่ ยูเรก้า (Eureka) สื่อการเรียนรู้ด้านวิทยาศาสตร์และคณิตศาสตร์รูปแบบใหม่ ที่มีความทันสมัย สวยงาม ส่งเสริมและสนับสนุนการเรียนรู้โดยการใ ช้ ICT ในการศึกษาของผู้เรียนได้อย่างดียิ่ง ด้วยการจัดการเนื้อหาความรู้ในรูปแบบแอนิเมชั่น อินเตอร์แอคทีฟ และแบบทดสอบต่างๆ ซึ่งเป็นการสร้างประสบการณ์ให้กับผู้เรียนด้วยการเรียนรู้ผ่านภาพจ าลองที่เคลื่อนไหวเสมือนจริงที่สวยงามพร้อมเสียงบรรยายทั้งไทยและอังกฤษ ซึ่งจะสร้างความสามารถในการจดจ าที่ดีขึ้นให้กับผู้เรียนอย่างมีนัยส าคัญ ซึ่งสามารถใช้งานได้อย่างง่ายดายผ่านระบบ LAN และคอมพิวเตอร์ทั่วไป

ชุด e-Learning ประกอบไปด้วย:

2,000 หัวข้อในวิชาชีววิทยา เคมี ฟิสิกส์ และคณิตศาสตร์ ตามหลักสูตรมัธยมศึกษา

500 การทดลองวิทยาศาสตร์และแบบฝึกหัด ในห้องทดลองเสมือนจริง

แต่ละหัวข้อมีแอนิเมชั่นน าเสนอเนื้อหาความยาวประมาณ 4 นาที

ทุกหัวข้อน าเสนอด้วยเนื้อหา แอนิเมชั่น เสียงประกอบ และเสียงบรรยายภาษาอังกฤษโดยเจ้าของภาษา และมีภาคภาษาไทย

ซอฟต์แวร์มีระบบรักษาความปลอดภัยเต็มระบบ

1 ชุด สามารถใช้กับคอมพวิเตอร์ในระบบ LAN ได้ 100 เครื่อง

Duration 2,000 Topics Time Online Facilitate Language Thai, English Course Materials Thai, English License of

Junior Staff

Senior Staff

Management Senior

Management Grade 7-12 (มัธยมศึกษาปีที่ 1-6)

Facilities

Service

Our Ideal Training Center and Meeting Venue


State-of-the-Art Training Facilities

PTS provides professional and functional training facilities in the ideal learning environment. Our training rooms are best fit to the IT and professional training needs as each of those are fully equipped with hi-tech IT equipments, high quality projector including other standard meeting facilities. With our 10, 12, 16, 20, 30 and 40 seats training rooms, training with live broadcasting to remote location can be provided as an option for virtual training class. Pleasant Atmosphere

Comfortable and exclusive lobby area serves our clients with relaxing and friendly atmosphere from our hospitality service team.

Cozy Lobby Lounge

You can enjoy discussion during the break while watching TV programs from various interesting channels. Various Styles of Refreshment

Selected coffee break and lunch can be arranged to suit your needs.

Fully Equipped Facilities

All function rooms provide followings:

LCD Projector

Motorized/Pull down Screen

Audio System

Video Switch

UPS

High-Speed Leased Line Internet

White Board & Flipchart

Car Parking 10-Seat Workshop Room

30-Seat Classroom

and 12-Seat Classroom, 16-Seat Classroom, 20-Seat Classroom.

Facilities

Service

Our Ideal Training Center and Meeting Venue


Convenient Premise

Located on the 20th floor, Q-House Sathorn Building on South Sathorn road, a convenient location which is only 300 meters from Lumpini MRT Station.

Transportation – How to get here

By MRT Subway: Exit at Lumpini Station

By BTS Skytrain: Exit at Asoke Station or Sala daeng Station and take multiple choices to connect to PTS i.e. taxi, bus or MRT

By Bus: Bus No. 17, 62, 67, 89, 116,149 air-conditional Bus No. 22, 62, 67 and Metrobus No. 24

By Taxi: Taxi are another convenient way to get to and from PTS

By Personal Car: PTS have on-site car parking space

Professional Training Service Co., Ltd. 20th Floor, Q-House Sathorn Building, 11 South Sathorn Road, Thungmahamek, Sathorn, Bangkok 10120, Thailand. Tel: 66-(0)2679-2361-5 Fax: 66-(0)2679-1934 Email: [email protected]

www.protrainservice.com

Your Training Solution Partner

Documents

Training Program Catalog Year 2013 - w w w