TRAINING VOLUNTEERSThe ARRL

Introduction to Emergency Communication CourseEC-001 (2011)

Session Two

Reminder

• Complete two DHS/FEMA Courses• IS-100.b Introduction to ICS• IS-700 National Incident Management System

Http://training.fema.gov/IS/NIMS.asp

Session Two Topic

Session 1 – Topics 1, 2, 3, 4, 5a, 5bSession 2 – Topics 6, 7a, 7b, 7c, 7d, 8, 9, 10Session 3 – Topics 11, 12, 13, 14, 15Session 4 – Topics 16, 17, 18, 19, 20Session 5 – Topics 21, 22, 23, 24, 25, 26, 27Session 6 – Topics 28, 29, Summary, Final Exam

Topic 6: Basic Communication Skills

Getting the Message to Intended Recipient

Quickly

Accurately

Minimum of FussOperating Skills

Communication Method

Noise

Skills of Receiving Party

Cooperation of Others

Adequate Resources

Listening

LISTENING at least 50%

TALKING 25%

READING 16%

WRITING 9%

Why Is Listening Efficiency Low?

Don’t Like the Speaker

Daydreaming

Mental Tangents

Don’t Want to Be There

Juggling

Bored

Don’t Understand the TopicForming a Response

Too Interested in Physical Characteristics

Hearing what you want to hear

Microphone Techniques

• Talk across, rather than into, the microphone

–Reduce breath noises and "popping" sounds that can mask your speech

Messages –One subject at a time

Brevity & ClarityPlain LanguagePhonicsProwordsTactical Call Signs

Example Tactical Call SignsState EOC Net Firebase 1

Canyon Shelter

HarborviewSAG 3Rest 1

Using Tactical Call Signs

• Net, Aid 3• Aid 3, go ahead• {message}

• Use fewest words

What about FCC Call Signs?

• FCC requires that you identify at ten-minute intervals during a conversation and at the end of your last transmission

• Aid 3, W5TSN, {clear}

Summary

• Any questions before the quiz?

Topic 6 Question

1. In emergency communication, which one of the following is NOT true?A. Listening is only about 10% of communicationB. Any message can have huge and unintended consequencesC. A message that is never delivered can yield disastrous resultsD. Listening also means avoiding unnecessary communications

Topic 6 Question

2. Which of the following procedures is best for using a microphone?A. Hold the microphone just off the tip of your noseB. Talk across, rather than into, your microphoneC. Shout into the microphone to insure that you are heard at

the receiving endD. Whenever possible, use voice operated transmission (VOX)

Topic 6 Question

3. In emergency communications, which of the following is true?A. Never use "10 codes" on Amateur RadioB. Use "Q signals" on served-agency radio systemsC. Under NO circumstances use "Q" signals on a CW netD. Use technical jargon when you feel that it is appropriate

Topic 6 Question

4. Which of the following is always true of a tactical net?A. Personal call signs are never usedB. Personal call signs are always preferred over tactical call signs

(such as "Aid 3")C. Personal call signs are required at ten-minute intervals during

a conversation or at the end of your last transmissionD. Personal call signs are required at ten-minute intervals during

a conversation and at the end of your last transmission

Topic 6 Question

5. Which of the following is the most efficient way to end an exchange on a tactical net?A. Say "Over"B. Say "Roger"C. Give your FCC call signD. Ask Net Control if there are any further messages for

you

ANY QUESTIONS BEFORE STARTING TOPIC 7?