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Transforming IT Management
Amit ChatterjeeManaging Director
CA India & SAARC
2 April 10, 2023 Transforming IT Management
BUSINESS
Increasingly, Business Depends on IT for Competitive Advantage
BUSINESS ITBUSINESS IT
3 April 10, 2023 EITM Overview Copyright © 2008 CA
BUSINESS IT
Increasingly, Business Depends on IT for Competitive Advantage
Bu
sin
ess
Valu
e
Maturity
Engine for Competitive
Advantage
ServiceProvider
Support Function
4 April 10, 2023 EITM: Enterprise IT Management Copyright © 2008 CA
The CIO Imperative
EXECS CUSTOMERS
IT SERVICESStrategy
Alignment
Access
Quality & Cost
Is IT doing the right things?
Is IT doing things right?
5 April 10, 2023 EITM: Enterprise IT Management Copyright © 2008 CA
IT SERVICES
The Problem: IT Complexity
EXECS
Services Applications Collaboration
Business Intelligence/Analytical Applications
Application Integration
Application Development Tools
Database OS Hardware Platform
CUSTOMERSEXECS
Services Collaboration
Business Intelligence/Analytical Applications
Application Integration
Application Development Tools
Database OS Hardware Platform
CUSTOMERS
6 April 10, 2023 EITM: Enterprise IT Management Copyright © 2008 CA
Services Applications Collaboration
Business Intelligence/Analytical Applications
Application Integration
Application Development Tools
Database OS Hardware Platform
Managing IT in Silos Compounds the Problem
EXECS
NETW
OR
KS
SY
STEM
S
HELP
DES
K
AP
PLIC
ATIO
NS
DA
TA
BA
SES
SEC
UR
ITY
CUSTOMERS
NETW
OR
KS
SY
STEM
S
HELP
DES
K
AP
PLIC
ATIO
NS
DA
TA
BA
SES
SEC
UR
ITY
EXECS CUSTOMERS
7 April 10, 2023 EITM: Enterprise IT Management Copyright © 2008 CA
EXECS
IT SERVICESStrategy
Alignment
Access
Quality & Cost
An Integrated Approach Unifies and Simplifies IT Management
CUSTOMERS
8 April 10, 2023 EITM: Enterprise IT Management Copyright © 2008 CA
IT SERVICESStrategy
Alignment
GOVERNANCE to make better decisions about IT investments and risk
An Integrated Approach Unifies and Simplifies IT Management
EXECS CUSTOMERS
9 April 10, 2023 EITM: Enterprise IT Management Copyright © 2008 CA
CUSTOMERS
IT SERVICESAccess
Quality & Cost
An Integrated Approach Unifies and Simplifies IT Management
EXECSMANAGEMENT to ensure the right services are delivered at the right cost and quality
GOVERNANCE to make better decisions about IT investments and risk
CUSTOMERS
10 April 10, 2023 EITM: Enterprise IT Management Copyright © 2008 CA
EXECS USERS
IT SERVICESStrategy
Alignment
Access
Quality & Cost
An Integrated Approach Unifies and Simplifies IT Management
GOVERNANCE to make better decisions about IT investments and risk
MANAGEMENT to ensure the right services are delivered at the right cost and quality
SECURITY to provide secure access to enable the business
EXECS CUSTOMERS
11 April 10, 2023 EITM: Enterprise IT Management Copyright © 2008 CA
GOVERNANCE to make better decisions about IT investments and risk
MANAGEMENT to ensure the right services are delivered at the right cost and quality
SECURITY to provide secure access to enable the business
Enterprise IT Management
12 April 10, 2023 EITM: Enterprise IT Management Copyright © 2008 CA
Enterprise IT ManagementChanging the Economics of IT
Overcome IT Management Complexity
By Integrating IT Governance, Management and Security
Make better decisions about
IT investment and risk
Ensure the right services are delivered at the right cost and quality
Provide secure access to enable
the business
Integrating the Disciplines of
IT Governance, Management and
Security
By Providing a Common View
of a Service
UNIFIED SERVICE MODEL
UNIFIED SERVICE MODEL
13 April 10, 2023 EITM Overview Copyright © 2008 CA
EITM: Transforming IT Management
CIO
Governance, Management
(Infrastructure and Service) and Security
of IT
EITM
EVP, SalesCFOChampion
Automated Marketing, Sales Force Automation,
Customer Service
Inventory, Payroll, GL Accounts Payable, Accounts
Receivables
Components
CRMERPCategory
Common View of a Service
Common View of a Customer
Common Financial View
Pivotal Insight
14 April 10, 2023 EITM: Enterprise IT Management Copyright © 2008 CA
Enterprise IT ManagementVision
UNIFIED SERVICE MODEL
GOVERN
MANAGE
GOVERN
MANAGE
SECURE
Enterprise ITManagementEITM EITM
15 April 10, 2023 EITM: Enterprise IT Management Copyright © 2008 CA
Enterprise IT ManagementFocus Segments
ApplicationPerformance Management
IT Security Management
Data CenterAutomation
ITGovernance
Infrastructure Management
Service Management
EITM
ApplicationPerformance Management
IT Security Management
Data CenterAutomation
ITGovernance
Infrastructure Management
Service Management
EITM
ITIL v3 for Service Management
BS 7799 / ISO 27001 for Security Management
Enterprise Solutions help you to implement Industry Best Practices
16
17
Post-ImplementationImplementation
1. Increasing Value
2. Maintaining Value
3. Diminishing Value
Time
Business Value/IT
Value
3 Potential Value Propositions from Owning Enterprise Software Solutions
Value RealizedFrom
Implementation
Owning Enterprise Software Solutions
Key to Success = Best Practices (ITIL / BS7799) + The Right Solution Set + Education + Implementation & Customization + Sustenance
Questions &
Discussion
18April 10, 2023 EITM: Enterprise IT Management Copyright © 2008 CA