Transforming Public Sector with

Information Technology

by Maj Gen RK Bagga, AVSM

CHANGING MINDSET(GEOFFREY JAMES)

ENTITY TRADITIONAL IT EFFECTED

BUSINESS BATTLEFIELD ECOSYSTEM

CORPORATION MACHINE COMMUNITY

MANAGEMENT CONTROL SERVICE

EMPLOYEE CHILD PEER

WORK TOIL PLAYMOTIVATION FEAR VISION

COMPUTER MASTER SERVANT

CHANGEGOVERNMENT

PAIN- CONTROLLER

GROWTHFACILITATOR

TOMORROW’S ORG

1.MULTI NATIONAL / JV2.INTERNET FOR ALL

- PC- STB- PDA

3.CELL BASED MOBILE LINK4.MULTI PROJECT ENVIRONMENT5.WEB PAGE - JOB CENTRE6.SUBCONTRACTED - SUPPORT JOB

7.SMALL - HIGH VALUE CLIENT- PUBLIC/CORPORATE- PRIVATE

8.INTERNET ENABLED- NET MEETING

9.WEB BASED MARKETING- ADVERTISEMENT- SEARCH ENGINE

10. CORPORATE KNOWLEDGE- REPOSITORY/DESIGN CENTRE

Contd... TOMORROW’S ORG

IT PHOBIA

Public Sector Dilemmawhat to do?

CRM

KE CAD CAM

ERP

MiddlewareInternet

Legacy

E-Business

12 months latter

CRM KE ERP

Middleware

Internet

Legacy

OODBMS

AOLTVWAP/WLLThin Clients IIE-Busin

ess

the problem

time

newtechnology

technologyadopted

technologyoptions

limiting factors Rs? $? implementation resource inadequate

organisational inertia bureaucracy delays

management focus tools Skills mindset

I T ACTION PLAN(4 Jul 98)

• National Info Infrastructure 1200 Crores

• ITEX $50b by 2008 + 10 Lakh Jobs

• IT FOR ALL --- Operation Knowledge– IT Penetration– IT For Citizens– IT Govt.– Security/Cyberlaws

IT ACTION PLAN - OVERVIEW

(4 JULY, 1998)

(a) INFO-INFRA STRUCTURE (1-18)

OBJECTIVE

- DRIVE FOR SETTING UP OF NII

- TARGET - 30% ANNUAL GROWTH

- FOL BACKBONE - 75000 KM

- VSAT - 300 MB/SEC. CAPACITY

- SAT TRANSPONDER CAP - 3000 MHz

IIII. TARGET ITEX-50 (19-50)

OBJECTIVES& RECOMMENDATIONS:

- EXPORT TARGET US$50B BY 2008

1. IT SOFTWARE - ZERO CUSTOM - ZERO

EXCISE

2. INCOME TAX EXEMPTION UNDER 80 HHE

3. BANKS / FI SETUP JOINT VENTURE FOR

VENTURE CAPITAL FUND

4. COMPANY ACT AMENDMENT FOR

SWEAT EQUITY FOR EMPLOYEES

III.III. IT FOR ALL BY 2008 IT FOR ALL BY 2008 (58-108)(58-108)

OBJECTIVES

OPERATION KNOWLEDGE,

COMPUTER LITERACY &

IT PENETRATION/AWARENESS

RECOMMENDATIONS 1. VIDYARTHI / SHIKSHAK / SCHOOL COMPUTER SCHEME

(IT COMPULSORY ALL DEGREE COURSES)

2. COMPUTER + INTERNET IN EVERY SCHOOL,

COLLEGE, UNIVERSITY BY 2003

IT ACTION PLAN STATUS(ATR)

• OUT OF TOTAL 108

• ONLY 56 IMPLEMENTED

• 27 IN PROCESS

• 3 REJECTED

• 22 ON BACK BURNER

Indian Internet Explosion

Internet Over Cable In 2 Cable, Hathaway, Siticable

in Bombay, Calcutta, Pune, Delhi

Total number of PCs 5.0m

90% PC bought with internet use in mind internet Connections 3m ( Appox) 30 Lakhs ?

Total no. of internet cafes (estimated) 6000

(Hyderabad 400)

Internet (I.P.) Telephony : “Banned” in India,

allowed in USA, UK, Japan,

China, Singapore… >30 countries

Effect of Competition (since 1998 Nov.)

Monopoly Competition

Jan. 2000 March 2001International B/W 2.5 MBP

leased Half Cct : Rs. 2.25cr Rs. 1.25 cr. Rs. 40 lakhs in Mumbai &

Cochin

(Rs. 70 lakhs elsewhere)

Leased line Ports/(shared) Rs. 78 lakhs Rs. 40 lakhs Monopoly Now

Usage Costs Rs. 15,000 Rs. 2000 to 2500 for 500 hrs.

For unlimited use for an year

Internet Facts in India – April 2001Internet Facts in India – April 2001

ISP Licences C B A Total

170 160 70 440

Internet Subscribers : 3.0 mil.

Internet Users : 15.0 mil.

PISP Gate-Ways Approved : 120

PISP Gate-ways operational : 20

International Bandwidth

VSNL STP Others Total

1.1GB 4.5 MBP 200 MBP 1.35 GBP

Internet Usage Patternin India

40% use for less than 5 hrs/ week

33% use for less than 5 to 20 hrs./ week

< 2hrs/week - 11.3%

2 to 5 hrs. - 28.0%

5 to 10 hrs. - 31.8%

10 to 20 hrs. - 17.9%

20 to 30 hrs. - 3.9%

> 30 hrs. - 3.0%

IT in AP

• Andhra Pradesh is moving swiftly to develop a world class IT base

• Hyderabad now a preferred location for global IT leaders like Microsoft, Oracle, Motorola, Baan and Intergraph

• Three pronged initiative of the Government of Andhra Pradesh

• Perspective plan for a knowledge hub

Initiatives of Govt. of A P

• HiTec City - high quality infrastructure for software development centers

• IIIT - preparing outstanding IT professionals for positions of leadership

• Ushering in India’s first Electronic Government - effective and widespread use of IT to significantly improve the quality of service to citizens

AP IT PROJECTS ON ANVIL( E-GOVERNANCE)

• APSWAN-2Mbps HQ Dist Link DEC’99

• APSVAN-JV Singapore HOLD?

• SKIMS-Secrtariate Knowledge Info Sys

• APTS-PICTURETEL-54 Crore for VIDEO-CONF with Distt HQ

• APSDMS- GIS based Monitoring of Dev

• CARD-214 Reg6.5 Lakh used service

• MPHS-300 Mandals done all 1100 by July

• TWINS -20 Deptt links single window 300 per day

• COMPACT-Commercial Taxes for 3.4 lakhs users

• Knowledge Park • GIGA

IT in KARNATAKA

• Computer Education for Teacher& Students

• E-Governance 4000 Crores Budgeted

• VENTURE CAPITAL promoted

• IT PARKS planned

• IT CORRIDOR around Bangalore

• INTERNATIONAL GATEWAYS

• IPR protection Efforts

E-GOVERNANCE -Maharashtra

VSAT / VHF NETWORK 31/34 DISTT.

EOC (Emergency Operation Centre) at

Div. & Distt. Control Room

GIS bases Disaster Mgt. Info. System

Community Disaster Preparation

Program and Training

4000 crore investment...

10 lakh it jobs by 2010

HR

R&d Production

Finance

Logistics

Sale

s

TheCompany

prospects

prospects

customers

customers

contractors

contractors

suppliers

suppliers

partners

partners

R&d

HR

Finance

Production

Sale

s

Logistics

INTRANETof

Company

Increased integrationinternal & external

IT IMPACT ORGNs TODAY’S ORG.

TOMORROW’S ORG.

EXTRANET

STANDALONE MIS/DSS/EIS

Three Faces of ECInternet, Intranet and Extranet

• Internal E-mail• Order processing• Enterprise

communications • Employee Handbooks• Workflow Automation• Procurement (POs)• Pricing Info.• Marketing documents• Product Manuals

• Product/company Info• External e-mail• Place order• Research

• Advertising• Outbound marketing• Catalogs• Order Placement

Productivity enhancement Productivity enhancement

RevenueEnhancers

Order TrackingOrder Fulfilment

Customer SupportTransactions

Suppliers

Any Questions ?