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Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
I BMI BM
The e-Government Journey
Mihai Tudor,
IBM Romania, Country General Manager
The e-Government Journey
Mihai Tudor,
IBM Romania, Country General Manager
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
I BMI BM Defining e-GovernmentDefining e-Government
Control Enablement
Regulation Facilitation
Stovepipes Integrated Government
Electronic GovernmentA fundamental transformation of governmentand governance - utilizing Internet technologies
Source: The Quest for Electronic Government: A Defining VisionIBM Institute for Electronic Government 2000 www.ieg.ibm.com
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
I BMI BM On Demand Government extends On Demand Government extends the concept of eGovernmentthe concept of eGovernment
…an enterprise whose business processes – integrated end-to-end across the company and with key partners, suppliers and customers – can respond with flexibility and speed to any customer demand, market opportunity or external threat
Sam Palmisano, CEO, IBM
An on demand organization is…
A Government whose business processes – integrated end-to-end across the organisation and with other government agencies, partner institutions and citizens – can respond with speed to citizen / business demands, changing economic conditions, policy changes and legislative priorities or external threats (e.g. increased security concerns).
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
I BMI BM
Enhancing Economic DevelopmentAttract investmentReduce business burdensEnable businessesDevelop/attract workforce
Improving ServicesCustomer satisfactionPotential savingsEfficient interactions
Increasing Operational EfficienciesIncrease productivity/moraleShare infrastructure costImprove process/cycle time
Improving Policy FormulationAssimilation and decision supportInformation gathering and analysis
Redefining CommunitiesEnable virtual citizen & business communitiesContributor to economic development
Enhancing Citizen ParticipationCitizen input/feedbackInformationCampaigns
Securing and Protecting SocietyTimely informationCollaborate and interoperate
The benefits ofThe benefits of e-Government e-Government
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
I BMI BMThe Journey to On Demand Government: The Journey to On Demand Government:
Four waves of transformationFour waves of transformation e-
Go
vern
men
t M
atu
rity
an
d V
alu
e
e-Government Evolution
1997 1999 2003 2010
Wave 1
Information access
Wave 2
Expand access & transactions
Wave 3
Re-design processes around the customer
Knowledge-based
Government
Wave 4
This is where most governments are now…This is where most governments are now…
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
I BMI BM
INFRASTRUCTURE
Security /Privacy
SystemsManagement
Audit /Logging
DirectoryServices
NetworkHardwareSystems
OperatingSystems
ApplicationSupport Sys
Citizen
sE
mp
loyees
Private S
ector
Go
vernm
ents
ExternalSystems
InternetKiosk
Telephony
Forms
Wireless
e-MailLetters
FaxBrochures
Face to Face
Information Mgmt•Analysis / Mining•Search of Structured & unstructured data
IntelligenceEnterprise
Content Mgmt•Document•Rich Media•Web Content
PortalFramework
ContactCenter
MailDocs
Imaging
e-Services
Authenti-cation
EnterpriseServiceDelivery
GO
VE
RN
ME
NT
AL
SY
ST
EM
S
PublicSector
BU
SIN
ES
S S
YS
TE
MS
PrivateSector
Integration &Connectivity Svcs.
•Workflow•Web Services•Publish / Subscribe•Transform / Routing
Collab.Services
Presen- tationLogic
Person-alization
Custom-ization
Enrollment /Registration
Services
Payment &CollectionServices
Business Support Services
(HR, ERP, etc.)
Enterprise Applications
Services & BusinessLogicProcesses
Ad
apto
r
Intern
alA
pp
lication
Services
Extern
alizedC
oo
rdin
ation
Services
Ad
apto
r
Intern
alA
pp
lication
Services
Extern
alizedC
oo
rdin
ation
Services
Model for e-GovernmentModel for e-GovernmentTransformationTransformation
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
I BMI BM
Budget Pressures Economic slowdown causing revenue shortfalls
Significant actions taken to balance budgets
Staffing challenges will be created by increased retirements over next few years
Citizen & Business Expectations Demand for more responsive governments Increased preference for web access Cross-government integration required to increase
efficiency in service delivery Must balance conflicting demands
for safety and privacy
Social/Political Aging population demands
Digital inclusion barriers
Safety & security issues require need for increased intra-agency collaboration
IBM’s deep knowledge of government IBM’s deep knowledge of government environmentenvironment
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
I BMI BM IBM capabilities & supportIBM capabilities & support
• IBM Center for the Business of Government, founded in 1998, helps public sector executives improve the effectiveness of government. It has earned a reputation for a deep understanding of public management issues.
• IBM Institute for Business Value’s analysis, secondary research, and findings from other studies conducted by IBM on the evolving role of government, led to the identification of major drivers, as well as corresponding recommendations designed to help the wide array of government entities develop strategies to address these drivers.
• IBM’s experience as a solutions provider could be the key by developing a powerful e-Government architecture.
• IBM’s worldwide government sector group can help government organizations to integrate their end-to-end business processes (across all organizations, at all levels of government), while working with government CIOs to develop new approaches for sharing information from legacy systems and leveraging existing IT assets.
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
Transforming ServicesCreating EfficienciesEmpowering Citizens
I BMI BM
Mihai Tudor,
IBM Romania, Country General Manager
Mihai Tudor,
IBM Romania, Country General Manager