Transport Operator Apprenticeship Information Pack · TLIF2010 Apply fatigue management strategies TLIF0001 Apply chain of responsibility legislation, regulations and workplace procedures

Transport Operator Apprenticeship

Information Pack

A report for the Transport Industry, informing the rationale

for establishing a new qualification and apprenticeship

May 2016

TAFE

NSW

– T

RA

NSP

OR

T &

LO

GIS

TIC

S IN

DU

STR

Y LI

AIS

ON

UN

IT

TABLE OF CONTENTS

BACKGROUND ____________________________________________________________________ 3

PROPOSED NEW QUALIFICATION _____________________________________________________ 6

PROPOSED DELIVERY PLAN __________________________________________________________ 9

SKILLS SURVEY – EXECUTIVE SUMMARY________________________________________________ 11

SKILLS SURVEY – INTRODUCTION _____________________________________________________ 12

SKILLS SURVEY – METHODOLOGY _____________________________________________________ 12

SKILLS SURVEY – RESULTS ___________________________________________________________ 13

SKILLS SURVEY – HIGHLIGHTS ________________________________________________________ 14

SKILLS SURVEY – APPENDIX A – SURVEY QUESTIONS ______________________________________ 16

SKILLS SURVEY – APPENDIX B – SURVEY CHARTS _________________________________________ 17

SKILLS SURVEY – APPENDIX C – SUMMARY OF KEY POINTS _________________________________ 19

SKILLS SURVEY – ACKNOWLEDGEMENTS _______________________________________________ 22

PROJECT SUPPORT LETTER __________________________________________________________ 23

PROJECT CONTACT ________________________________________________________________ 24

Transport Operator Apprenticeship Project Overview

TAFE NSW T&L ILU © Page 3 of 24

BACKGROUND Following discussions with transport organisations and information from the 2015 Transport and Logistics Industry Skills Council Environmental Scan, it was identified that an apprenticeship in Transport Operator (truck driving) would be one pathway to attract young people into the transport sector as a career. Since the commencement of this project, industry feedback has also indicated that training and skills development pathways for existing licenced truck drivers may also benefit the transport industry. Steve Hopkins, from Hopkins Transport Australia, Tamworth, is acknowledged as initiating the concept of the proposed apprenticeship during discussions with the TAFE NSW T&LILU. PROJECT OBJECTIVES 1. To attract young people into the transport industry by

establishing an Apprenticeship. 2. To obtain industry/employer support to ensure young

people gain the necessary skills to enter the industry and become effective, long term employees. The Certificate III in Driving Operations (TLI31216) is one qualification reviewed as part of this Project. Other qualifications in logistics and warehousing have also been considered.

3. To identify from Industry feedback whether a new qualification at Certificate III level should be established to cater for the apprenticeship pathway.

4. Liaison with government and peak industry organisations who are responsible for apprenticeships and coordinate activities so that an application for a new qualification and a new apprenticeship can be lodged for consideration.

5. Gain a good understanding of industry requirements, by conducting a national Truck Driver Skills Survey. 6. Identify opportunities for TAFE NSW Institutes to engage with Industry and build long term partnerships. STAKEHOLDER CONSULTATION Critical to the success of this project is consultation with industry, engaging employers from a wide range of transport organisations and seeking government input. Stakeholders include:-

NSW Transport & Logistics Industry Training Advisory Board (ITAB)

NSW Department of Industry, Training Services NSW

NSW Department of Transport

Australian Apprenticeship Centres

TAFE NSW Institutes (an RTO perspective for their past experience in training)

Transport and Logistics Industry Skills Council (TLISC) (now known as Australian Industry Standards Ltd)

Transport Insurance organisations

Transport Workers Union (TWU)

Transport organisations and associations, including:- o Livestock and Bulk Carriers Association (LBCA) o Australian Livestock and Rural Transporters Association

(ALRTA) o National Transport Association (Nat Roads) o Australian Trucking Association (ATA) o National Heavy Vehicle Regulator (NHVR)

CEO’s, Compliance Managers, Head Mechanics, and Truck Drivers from more than 300 large and small transport businesses across the nation

Transport Operator Apprenticeship Project Overview


The purpose of this consultation was to introduce the concept of a broad-based Australian apprenticeship pathway for heavy vehicle driver operations. Consultation served to stimulate thinking and discussion and offered stakeholders an opportunity to contribute their ideas, experiences, concerns, and support for a project that, as has transpired, has overwhelming support from the industry. PROPOSED COURSE STRUCTURE The project has identified the need to establish a new qualification. It is proposed to establish a Certificate III in General Heavy Vehicle Operations. It is proposed the qualification will have 25 Units of Competency, with 17 Core Units, 1 Licensing Unit and a selection of elective units to suit the business needs.

PROJECT MILESTONES

Timeline Action Status

July to Dec 2015 Exploratory phase – (Including gaining wide Industry support) Completed

Jan to April 2016 Initial industry consultation (and review of feedback received to-date) Completed

May 2016 Truck Driver Skills Survey Outcomes Report In Progress

Prior to end 2016 Preparation and lodgement of new qualification and new apprenticeship submission to government bodies for consideration

Not yet started

Subject to approval Implementation of Apprenticeship Not yet started

PROJECT RISKS The project may not proceed due to:- - lack of confirmed industry support - existing traineeship option is deemed most appropriate - proposed new qualification is not approved - apprenticeship application not approved ATTACHMENTS

1. Proposed Structure – Certificate III in General Heavy Vehicle Operations (Draft for Consultation)

2. Truck Driver Skills Survey Outcomes Report

3. Apprenticeship Project Support Letter

PROPOSED CERTIFICATE III IN GENERAL HEAVY VEHICLE OPERATIONS

Apprenticeship Model

Draft for Consultation

Proposed Structure CIII in General Heavy Vehicle Operations


QUALIFICATION TITLE

Mandatory field Certificate III in General Heavy Vehicle Operations

QUALIFICATION DESCRIPTION

Mandatory field

This is a general qualification for a person engaged in driving a heavy vehicle.

Achievement of this qualification requires the application of a broad range of factual, technical, procedural and theoretical knowledge and skills in varied contexts to undertake skilled work within a heavy vehicle

driving environment.

This qualification requires the skills and knowledge to:

Select equipment, services or contingency measures with

discretion and judgement;

Adapt and transfer skills and knowledge within known routines, methods, procedures and time constraints in contexts that include taking responsibility for own outputs in work and learning including participation in teams and taking limited

responsibility for the output of others within established parameters.

Successful achievement of the licensing units in the qualification must

align with licensing and regulatory requirements applicable to driving and state or territory regulatory requirements.

This qualification is suitable as an Australian Apprenticeship.

ENTRY REQUIREMENTS

Optional field

There are no entry requirements for this qualification.



PACKAGING RULES

Mandatory field

A total of 25 units of competency comprising:

17 core units listed below plus

1 licensing/industry elective unit relevant to the vehicle types

applicable to the job role from the licensing/industry elective units listed below plus

All units within one of the specialist elective groups plus 3 other

units from the General Electives

or

2 Specialist Elective units and up to 5 other units which may be

selected from the other elective units, or any relevant nationally

endorsed Training Package or accredited course. The units must contribute to the vocational outcomes of the qualification.

Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with.

Core: TLIF1001 Follow work health and safety procedures

TLID1001 Shift materials safely using manual handling methods

TLIL2060 Complete induction to the transport industry

TLIB2008 Carry out inspection of trailers

TLIB2009 Carry out maintenance of trailers

TLIB2004 Carry out vehicle inspection

TLIB2003 Carry out vehicle servicing and maintenance

TLID2004 Load and unload goods/cargo

TLIF2010 Apply fatigue management strategies

TLIF0001 Apply chain of responsibility legislation, regulations and

workplace procedures

TLIH2001 - Interpret road maps and navigate pre-determined routes

TLIF2006 Apply accident-emergency procedures

TLIK2010 Use info technology devices in the workplace

TLIE3028 Complete a work diary in the road transport industry

TLII1002 Apply customer service skills

TLIE3002 Estimate/calculate mass, area and quantify dimensions

TLIB2001 Check and assess operational capabilities of equipment

Choose one from licensing unit: TLILIC2016 Licence to drive a heavy rigid vehicle

TLILIC2015 Licence to drive a medium rigid vehicle TLILIC2014 Licence to drive a light rigid vehicle

Specialist Electives:

Dangerous Goods:

TLID2003 Handle dangerous goods/hazardous substances

TLID2016 Load and unload explosives/dangerous goods

TLID3015 Identify and label explosives/dangerous goods

TLID3027 Prepare for transport of dangerous goods



Wood Products:

TLIB3006 Carry out inspection of vehicles designed to carry special

loads

TLIB3005 Carry out maintenance of vehicles designed to carry special loads

Livestock:

TLID3020 Care for livestock in transit

TLID3014 Load and unload vehicles carrying special loads

Refrigerated:

TLIA4025 Regulate temperature controlled stock


General Electives:

TLIF0075 Demonstrate awareness of interacting with other road users

TLIF0077 Demonstrate knowledge of risk factors and consequences in interacting with other road users

HLTWHS006 Manage personal stressors in the work environment

AURHTJ003 Remove, inspect and refit heavy vehicle wheel and tyre

assemblies

TLIU3014 Operate vehicle in an environmentally sustainable manner

NEW UNIT based on AVIJ2001 Contribute to the achievement of on-time performance standards

TLIC3037 - Apply safe heavy vehicle driving behaviours

TLIC1051 Operate commercial vehicle

TLIE3004 - Prepare workplace documents

QUALIFICATION MAPPING INFORMATION

No equivalent qualification.



PROPOSED DELIVERY PLAN

YEAR OF APPRENTICESHIP UNIT OF COMPETENCE

YEAR ONE

TLID2004 Load and unload goods/cargo

TLIF1001 Follow work health and safety procedures

TLID1001 Shift materials safely using manual handling methods

TLIK2010 Use info technology devices in the workplace

TLIE3002 Estimate/calculate mass, area and quantify dimensions

TLIL2060 Complete induction to the transport industry

TLIB2008 Carry out inspection of trailers

TLIB2009 Carry out maintenance of trailers

YEAR TWO

TLIC1051 Operate commercial vehicle


TLIF0001 Apply chain of responsibility legislation, regulations and workplace procedures

TLII1002 Apply customer service skills

AURHTJ003 - Remove, inspect and refit heavy vehicle wheel and tyre assemblies

TLIE3028 Complete a work diary in the road transport industry

TLIB2004 Carry out vehicle inspection

TLIB2003 Carry out vehicle servicing and maintenance

TLIE3004 - Prepare workplace documents

YEAR THREE

The specialist group of electives, including 5 units from TLI or other training packages

TLIU3014 Operate vehicle in an environmentally sustainable manner

TLIF2010 Apply Fatigue Management Strategies

TLIF2006 Apply accident-emergency procedures

TLIH2001 - Interpret road maps and navigate pre-determined routes

TLIF0075 Demonstrate awareness of interacting with other road users

TLIF0077 Demonstrate knowledge of risk factors and consequences in

interacting with other road users

HLTWHS006 Manage personal stressors in the work environment

YEAR FOUR

One of: TLILIC2016 Licence to drive a heavy rigid vehicle; or

TLILIC2015 Licence to drive a medium rigid vehicle; or

TLILIC2014 Licence to drive a light rigid vehicle. Or

TLILIC3018 Licence to drive a multi-combination vehicle;

And

TLIC3037 - Apply safe heavy vehicle driving behaviours

NEW UNIT based on AVIJ2001 Contribute to the achievement of on-

time performance standards On the job competence.

Truck Driver Skills Survey Outcomes Report



EXECUTIVE SUMMARY

National skill shortages in transport are well documented, with the ageing population and competing recruitment practices attracting Australia’s skilled workforce elsewhere. TAFE NSW Transport and Logistics Industry Liaison Unit (T&LILU) embarked on an ambitious project to pave the way for young people to enter the transport industry.

Following extensive consultation and feedback from Transport Industry representatives, (employers, CEO’s, Managers and truck drivers), from a wide range of transport organisations, the T&LILU has developed a structure for a new qualification to be established as a Transport Operator Apprenticeship – the Certificate III in General Heavy Vehicle Operations.

To build the qualification structure, the T&LILU conducted a Truck Driver Skills Survey. The results are skills identified by industry as critical for their truck drivers. The outcomes of the survey are detailed in this report.

In addition, the report provides feedback received from individual meetings, phone conversations and emails with transport representatives. The enthusiasm of the respondents to contribute to this project is evident in the comments and responses, and has been invaluable in providing insight into the transport industry. This document details the resounding desire for change in the recruitment and training of future transport operators.

CONCLUSION 1. The specific skills identified in the survey have been analysed to inform the development of an appropriate

qualification. 2. The project has clearly identified a high level need for an apprenticeship for a heavy vehicle driver operator. 3. The results of qualitative and quantitative data gathered through formal and informal conversations, as well as

an online survey clearly establishes this need. 4. The Certificate III in General Heavy Vehicle Operations as a Transport Operator Apprenticeship, will serve to

develop a professional driving workforce of people with all levels of skills and knowledge. 5. It will also provide young people with clearly identified entry points, building their skills and producing well

developed “all-rounders”, something the industry said it values. 6. Further, the specific skills required of a professional undertaking this occupation are much more extensive than

basic licensing requirements. 7. In addition, this report provides the transport industry with a powerful workforce development resource to

support organisational capability planning and development. RECOMMENDATIONS It is recommended that:

a) The Australian Industry Standards Ltd is approached by the TAFE NSW’s T&LILU to endorse the development of a new qualification, the Certificate III in General Heavy Vehicle Operations.

b) This qualification, once developed, be incorporated into the national register of accredited training in Australia.

c) The multiple agencies involved in apprenticeship training in NSW, and indeed throughout Australia, be approached by TAFE NSW’s T&LILU to support the promotion of a new Certificate III in General Heavy Vehicle Operations.

d) Training Services NSW be approached by TAFE NSW’s T&LILU to fund the qualification as primarily an apprenticeship program, including as a School Based Apprenticeship.

I commend this report to the transport industry and related stakeholders.

Peter Heilbuth Institute Director TAFE NSW – New England (Lead Institute)



INTRODUCTION

This report outlines the results of the Truck Driver Skills Survey, undertaken as a (significant) part of the project to

establish a Transport Operator Apprenticeship and a new qualification, the Certificate III in General Heavy Vehicle

Operations.

The project was undertaken in response to data which showed a gap in the existing training products for the Road

Transport industry. In particular, qualitative and quantitative data gathered through the survey and the project has

shown that the lack of an apprenticeship model for Heavy Vehicle Operators has presented ongoing difficulties for

workforce development in this industry.

Information from the 2015 Transport and Logistics Industry Skills Council Environmental Scan and various discussions

between the T&LILU and transport organisations, has identified that the future of a successful transport industry

relies on:

1. Attracting and recruiting new people to the transport industry.

2. Promoting a positive and professional public image, which should be reinforced

by professional training.

3. Offering skill development pathways for existing drivers.

4. Supporting transport / trucking organisations with developing and recruiting new

and existing staff.

Discussion between the T&LILU and industry stakeholders commenced in July 2015 and included developing

relationships with more than 300 industry representatives, CEO’s and employers from a wide range of transport

organisations. Discussion and feedback from these stakeholders was integral in verifying extensive support for a

proposed apprenticeship. This feedback informed the project about the challenges facing businesses in recruiting

and training drivers and helped ascertain the skills these stakeholders believed to be critical for their drivers. (See

T&LILU “A Project to Establish a Transport Operator Apprenticeship Project Brief”, available by emailing

[email protected].)

Consultation served to stimulate thinking and discussion. It offered stakeholders an opportunity to contribute their

ideas, experiences, concerns, and support for this project. Feedback received from one national industry association

was not supportive of the apprenticeship model, but rather a quality training pathway. The comments provided by

this association highlighted issues faced by smaller transport operators who could not afford the apprentice while

they learn. This presents further funding considerations for the industry and government.

The survey, however identified overwhelming support for the apprenticeship as indicated by a 100% positive

response.

SURVEY METHODOLOGY

Many stakeholders were contacted by phone and all were contacted by e-mail to introduce the proposed Transport

Operator Apprenticeship. Stakeholders were invited to provide feedback regarding the project brief via a letter of

support and to participate in the Truck Driver Survey. See Appendix A (Survey Questions).

A total of 87 survey responses were received, along with 29 letters of support and 25 documented statements which

were expressed throughout various discussions with stakeholders. This is a significant return from the 326

invitations to respond.

mailto:[email protected]



The purpose of the survey was to identify the critical skills required by the heavy vehicle industry. Results were

utilised to develop a new qualification that is responsive to organisational needs by:

Offering young people a clear and attractive pathway into the transport industry.

Providing existing and new staff with a broad based knowledge and skill set that would be applicable to a range

of transport industries.

Informed by the survey results, an analysis of existing training products identified that there was no existing

qualification which incorporated the most critical skills for the occupation of heavy vehicle operator. Whilst there

are existing qualifications at both Certificate III and Certificate IV level for Driver Operators, neither of these products

provided the combination of skills and knowledge identified through this consultation.

Through this project, and the analysis of the responses from industry stakeholders, 43 Truck Driver skills were condensed into six core skill categories: Driving and Licensing, Checking and Maintenance, Safety, Communication and Customer Service, Load and Cargo as well as Clerical Tasks.

Participants were asked to respond by evaluating whether they believed a particular skill to be critical, high, medium, low, or not required. Further valuable feedback was obtained from the comments in the survey and general discussion.

SURVEY RESULTS

The outcome of extensive stakeholder consultation indicates a groundswell of enthusiasm and desire for improved

driver training and development pathways that has been building for many years.

Many participants expressed their frustrations and concerns regarding the current lack of consistency and ease at

which many truck drivers have been permitted to obtain a license to drive. Having experience and adequate skills to

operate vehicles safely were two themes highlighted consistently throughout the project.

Discussion with many organisations and industry bodies

highlighted that there has been a significant shift to

professionalise the industry. Some organisations have achieved

this through their recruitment practices and in-house training,

establishing professional standards, and by providing their

customers with a higher degree of service.

Survey results reflected this, with over 92% of participants

indicating that communicating effectively with customers and

working effectively with colleagues was a critical skill for their

drivers. Over 98% of participants considered writing,

communication, dealing with conflict and using communication

systems as important skill sets to have.

Feedback also confirmed the industry wants enhanced recognition of its profession and it also wants quality training

programs to support their profession. TAFE NSW T&LILU supports the industry’s objective and embarked on the

Apprenticeship project to bring the necessary recognition to the industry.

“For drivers to be recognised as professional, they need the foundations of a professional by obtaining the necessary skills”



Based on overall industry feedback, the draft qualification was developed incorporating key competencies such as

compliance requirements (Fatigue management and Chain of Responsibility), Road Safety, and Health and Well-

being; it also focusses on Customer Service and the use of Technology.

HIGHLIGHTS

These highlights are informed by participant feedback, ideas and experiences, and contributions to the project.

Qualitative data also provided valuable information on the needs for the industry.

Over 90% of the respondents considered that the ability to drive and have a license to drive a light/ medium or multi

rig and be able to reverse heavy vehicle combinations was an essential skill.

Of the same respondents, comments highlighted the importance of the following skills:-

Loading and unloading techniques.

Tarping.

Load restraint.

Basic mechanical knowledge.

Defensive driving skills for driving in heavy traffic.

Negotiating roundabouts and other road obstacles.

Responses were more varied for competencies considered for the Checking and Maintenance Skillset. Over 80% of

participants believed that pre start truck and trailer checks were critical,

and only 29% believed it was critical to identify and diagnose faults.

Similarly, 21% thought that greasing, brake adjustments and tyres changes

were critical. Conversely, 67% thought that the ability to understand

vehicle dimensions and the effects of weight and gravity reaction was

critical.

The above statistics reflect the sizes of the organisations involved. A

number of operators consulted have maintenance arrangements in place and did not require their drivers to

undertake any basic maintenance, including changing tyres. Whereas, other operators (particularly in rural areas)

required their drivers to know how to change tyres and undertake basic diagnosis. The structure of the proposed

qualification reflects these variation in needs by incorporating appropriate electives.

“A driver should have a medium level of mechanical skill. The ability to make small repairs without outside assistance can be of benefit to both owner and driver”

The necessity for Safety Skills has been a common theme throughout this project with comments and responses

reflecting the importance the stakeholders place on this skill area. More than 99% considered that fatigue

management and the chain of responsibility were critical skills. This is not surprising as these are an industry

compliance requirement.

Similarly, 78% considered the ability to follow WHS to be fundamental. Participants also commented that it is

desirable for their drivers to have site-based risk training. Many incorporate this training at induction/orientation to

mitigate risks and address hazards. Interestingly, 51% of respondents indicated that training for operating forklifts

was either a neutral, low or not required skill.

“Drivers need to be aware of their role in the chain of responsibility so an apprenticeship is the next step to achieve

this”

“A licence does not prove the ability to operate a

heavy vehicle safely. The industry needs grounds up

approach – where drivers get firsthand experience

at the challenges they will face”



Many organisations indicated an orientation program for new truck drivers is essential; one multinational

organisation will not release a truck driver on the road, until the three day orientation program is successfully

completed. This type of enterprise training would be invaluable for all operators.

Transport industry insurance brokers also value quality training programs; with many brokers indicating support for

a standardised training program (such as the apprenticeship) will help reduce the costs of insurance.

Technology and Clerical skills are relevant daily duties of many drivers. Whilst 93% of respondents concluded that

completing the Road Transport Diary is a very important skill; 85% indicated that route planning and navigation were

also very important. Fewer respondents, 80%, consider preparing and processing forms to be important skills.

These have been reflected in the choice of units of competence incorporated in the draft qualification.

CLOSING COMMENTS

The Transport & Logistics Industry was estimated to account for 8.6 percent of GDP in 2013, contributing $131.6

billion to the Australian economy (T&LISC E-Scan 2015).

Increasing regulatory requirements and the growing number of Transport-hubs and distribution centres across NSW

and other jurisdictions, indicates the demand for heavy vehicle operators with skills beyond truck driving licences

will grow.

TAFE NSW’s T&LILU findings on the need for a new qualification and apprenticeship in transport will help the

industry absorb some of the future workforce demands of an ageing workforce. By establishing the qualification, it

will help sustain workforce stability and address the ongoing demand for skilled operators. In addition, the

apprenticeship will be a sound vehicle for attracting young people to enter the industry early.

Eleze Drew Project Manager TAFE NSW – Transport & Logistics Industry Liaison Unit



APPENDIX A – SURVEY QUESTIONS Participants were asked to rate the level of importance of the following skills for their truck drivers as critical, high, medium, low or not required.

Driving and Licensing Skills 1 Drive a light/medium/heavy or multi rig 2 License to drive a light/medium/heavy/multi rig 3 Operate vehicle in a confined space 4 Reverse heavy vehicle combinations

Equipment Checking and Maintenance Skills 5 Care of equipment i.e. keeping clean & tidy 6 Pre start vehicle check 7 Pre start trailer check 8 Greasing, brake adjustment, tyre change 9 Inspect & diagnose wear & tear issues throughout journey

10 Identify/diagnose faults 11 Air systems, use, diagnosis and basic repairs 12 Vehicle dimensions and effect of gravity & weight reaction 13 Different braking systems and application

Safety Skills 14 Follow WHS legislation 15 Fatigue Management 16 Chain of responsibility 17 What to do in an accident or emergency 18 Know the workplace - induction 19 Hazardous manual tasks

Communication and Customer Service Skills 20 Communicating effectively with customers 21 Working effectively with others 22 Writing skills 23 Using communications systems (e.g.: radios/phones/computers) 24 Dealing with conflict and stressful situations 25 Time management

Load and Cargo Skills 26 Shift materials using manual handling 27 Shift a load using manual equipment 28 Load & unload goods 29 Driving and load handling to a specific cargo 30 Forklift driving 31 Yard work 32 Knot, chains, gates, bars, straps, binder's gluts, turnbuckles, container locks 33 Trailing equipment - understanding differences 34 Hitching equipment - understanding differences

Clerical Tasks 35 Prepare forms e.g. picking slips, delivery dockets 36 Processing forms such as logs, permits, forms and other documents 37 Using a calculator effectively for simple calculations 38 Calculations which are more complex e.g. mass, area, quantity 39 Complete financial documents precisely 40 Petty cash 41 Using technology devices such as tracking devices, and goods received devices 42 Road transport work diary 43 Route planning, maps & navigation



APPENDIX B – SURVEY RESULTS CHARTS - BY QUESTION



APPENDIX B – SURVEY RESULTS CHARTS - BY QUESTION (CONT.)



APPENDIX C – SUMMARY OF KEY POINTS CONTRIBUTED BY STAKEHOLDERS

The following observations highlight the core issues commented upon by stakeholders during consultation with them and fall within two categories: 1. the transport industry acknowledges that the recruitment and training of their drivers requires improvements and: 2. the proposed apprenticeship will address current concerns and skills shortage and is welcomed by the industry. In addition, stakeholders noted that:

A school based apprenticeship is an ideal pathway to attract young people into the transport industry

The public perception of the transport industry will likely be improved if the industry is seen to be professional and supported by professional skills

The qualification title ‘General Heavy Vehicle Operations’ reflects the findings that operators are required to understand the workings of trailing equipment fully.

Professional Integrity, Safety, Consistency

“I have Accreditation, it keeps people safe but there are so many littler companies that don’t. We use drop decks so

we need to be Accredited, but a little tilt tray driver, loading a little bobcat, needs no Accreditation, there should be

NO difference. Just because we carry big stuff doesn’t mean we should be different from everyone else. If that

bobcat is not strapped on properly, it could kill someone if it came off. If his truck isn’t maintained, he could again kill

someone if his brakes fail”

“Transport needs to have nationally consistent procedures for common

industry required skills, like hooking and unhooking of 5th wheel and ring

feeders. As opposed to workplace procedures......We have very high

expectations and maintain our trucks and trailers at a very high level

because every truck that goes out has our name on it and has to be perfect

for the driver”

“Transport Industry needs to recruit and retrain and professionalise, we encourage and support a better Chain of

Responsibility model to reduce negative pressures on Drivers, strategically this will lead to positive pressure to

professionalise & better monitoring transport journeys”

“Drivers should be termed as operators and required to understand the workings of trailing equipment fully. Operators will never take ownership of the transport industry if the industry is not seen to be professional and backed up by professional skills”

“This would help the transport industry standard and make running a business easier having experienced, trained

staff”

“A License does not prove that someone can OPERATE a HEAVY VEHICLE SAFELY on the road. Licensing in Australia needs to be a ground up approach and trainees start at the bottom and work their way through the classes of vehicles, so they get firsthand experience at the different challenges they will face”

“ We have at the moment, people coming into the transport industry from all walks of life wanting a sea change job, because as one prospective road train operator who had his license for 3 days said “I need a change, driving is easy and my old job was just hard work” The thing was, even though he had his HR license for a year he had never even driven one and he expected to jump into one of my road trains and live happily ever after, because driving trucks is a lazy man’s job apparently”



APPENDIX C – SUMMARY OF KEY POINTS CONTRIBUTED BY STAKEHOLDERS (CONT.)

Support for Apprenticeship Pathway

“Certainly would be keen to some type of training/apprentice arrangements in place to train young people into truck driving.”

“This apprenticeship is imperative”

“It’s critical that the new employee is given consistent and current information. In the past, our new chums were

taken and taught by 'old hands' that came with their own faults (old school) We now have a formal online system of

induction for all new staff and the induction fits their role (complimented by their job description) and is heavily

compliance and safety oriented.“

“My personal opinion is that all drivers should start small over some years and build up to semi-trailers then on to

road train then triple road train but all states in Australia are different to WA. Drivers also need to be aware of their

involvement in the chain of responsibility legislation and not have the attitude of blaming the operator when

something goes wrong of their doing. So a TAFE /apprenticeship based learning program is the next step.”

“We should offer professional transport trade qualifications to young people as a career choice at school, a pathway

directly from the school system into the transport industry”

“The Industry needs to be supported by Professional skills….. An apprenticeship based profession”

“A school based apprenticeship is an ideal pathway to attract young people into the transport industry”

“A grounds up approach that provides people with experiences and learning in the challenges they will face is

necessary and be able to build up to driving semi-trailers”

“I believe we should be offering professional transport

trade qualifications to young people as a career choice

while they are at school, we need to develop a pathway

directly from the school system into the transport

industry, we need to lift both the standard of people we

attract and the image we portray to the general public,

we should not be recruiting the drop out from other

professions as a sea change job for people who have no

concept or appreciation of or for our industry”

“The transport industry in dire need of apprenticeship, our industry needs a truly professionally trained workforce”

Truck Driver Skill Comments

“A driver should have a medium level of mechanical skill. The ability to make small repairs without outside assistance

can be of benefit to both driver and owner”

“The need for a driver to understand and adhere to legislative and carrying capacities to prevent damage to cargo,

infrastructure, keep themselves and the public safe”

“Our operators also require solid understanding of the equipment they drive and tow, as they are often in remote

area and need to be able to diagnose or repair if required”



APPENDIX C – SUMMARY OF KEY POINTS CONTRIBUTED BY STAKEHOLDERS (CONT.)

“Road freight is growing and the two key objectives for the Roads and Maritime Services are driver safety and

productivity. In NSW Road Toll increased by 15% 2015, though heavy vehicle crashes had reduced significantly which

reflects of how the industry is working with legislators to improve road safety”

“An apprenticeship based profession, so we can re empower operators, so as to justify the increase in remuneration

which, quite frankly some just do not deserve. We have at the moment, people coming into the transport industry

from all walks of life wanting a sea change job, because as one prospective road train operator who had his license

for 3 days said “I need a change, driving is easy and my old job was just hard work” The thing was, even though he

had his HR license for a year he had never even driven one and he expected to jump into one of my road trains and

live happily ever after, because driving trucks is a lazy man’s job apparently. In my opinion the most dangerous thing

on the road is a lazy truck driver with a poor attitude and no industry based skills, the driver that kills”



ACKNOWLEDGEMENTS

TAFE NSW would like to thank the following enterprises (and many others from the industry) for their valuable input

into this project. The time taken to chat with us, discuss your concerns and contribute ideas has been instrumental

in helping us understand your needs.

Allalong Tasmanian Searoards

ATA (Australian Trucking Association)

AusIndustry

Australian Driver Trainers Associations

Australian Livestock and Rural Transporters

Association

Australian Trucking Association

AustBrokers AEI Transport Pty Ltd

Australia Post

BlueScope

Caltex

Carey’s Freight Lines

Cavanagh’s Bus Service

Centurion

CNQ Freight Services

Crookston Heavy Haulage

Department of Premiers and Cabinet, Western

Region NSW

G and J Groves

Geraldton Cranes and Haulage

Goldsprings Earthmoving and Heavy Haulage

Gordon Roadways Pty Ltd

Hardy’s Haulage

Haywood’s Transport

Herb Blanchard Haulage

Here There Everywhere (HTE) Transport

Hopkins Transport Australia

Independent Carriers Port Macquarie

Industry Training Advisory Board NSW (T&L)

Kellara Transport

Kings Transport

Kurtz Transport

Jim Pearson Transport

John L Pierce Transport

Johnston’s Transport Industries Pty Ltd

Linfox Australia Pty Ltd

Linfox Logistics NSW, SA, WA, QLD

LBCA (Livestock & Bulk Carriers Association)

Longford Southern Transport

M J Rowles

McCulloch Bulk Haulage

MacInnes Transport

Macleay Valley Transport

Mitsubishi Motors

MR Kirby HIAB and Logistics

Mt Andrews Auto Freighters

Mulvey Transport

Murrel Freight Lines

NSW Department of Industry

NQ Group Heavy Haulage

Parry Logistics

Paul Harrison Transport

Pickering Transport Group

R&A Ross Transport

Regal Transport

Regional Development Australia – Northern

Inland NSW

Rex Andrews Pty Ltd, Engineered Transportation

RMS

Roads and Maritime Services

Rod Pilon Transport

Rodney's Transport Service Pty Ltd

Ross Transport

SeaRoad

South West Express

South West freight Mt Gambier

Southern Haulage Industries

Tamex Transport

Thormans Transport

TNT

Transafe WA

Trans Force Bulk Haulage

TransForce Logistics

Transport Workers Union of Australia

Wauchope Parcel Express

Western Freight Management

Williamson Brothers Removals


SUPPORT LETTER Please print on company letterhead [Date] Ms Eleze Drew Coordinator Transport & Logistics Industry Liaison Unit TAFE NSW – New England Room L2.02, 13 Janison Street TAMWORTH NSW 2340 Or deliver by email to: [email protected] Dear Eleze IN PRINCIPLE SUPPORT – TRANSPORT OPERATOR APPRENTICESHIP I write in support of the proposal to establish a Transport Operator Apprenticeship. The transport industry is facing significant skills shortage in this area with demand for Transport Operators predicted to increase in the future. The industry is also experiencing a workforce ageing rate over twice the rate of all other industries. I am aware a new qualification will be required, with the Certificate III in General Heavy Vehicle Operations being proposed and will be subject to endorsement. The qualification will have a nominal term of 48 months. I fully support the efforts of TAFE NSW as they work with industry and the NSW ITAB to establish a Transport Operator Apprenticeship and believe the establishment of this apprenticeship will provide increased opportunities for young people to enter the transport industry and reduce the impact of skills shortages currently being experienced within the industry. Yours sincerely, [Representative Name] [Insert Title]



END OF REPORT

PROJECT INFORMATON

Project Name Transport Operator Apprenticeship

Project Manager Eleze Drew Coordinator, TAFE NSW Transport & Logistics Industry Liaison Unit

Project Sponsor Mark Dalitz Director of Business & Strategy, TAFE New England

Project Working Group Anne Bowden | Susan Lockett | Allison Hathway TAFE NSW Transport & Logistics Industry Liaison Unit

TAFE NSW Stakeholders Transport & Logistics Institute Reference Group

External Stakeholder Automotive and Transport & Logistics Industry Training Advisory Board (ITAB); Australian Industry Standards Ltd (SSO)

Consultation Industry Peak Organisations/Employers/Legislators/Regulators/Unions and Insurance Brokers

For further information, please contact the Project Manager on (02) 6768 2429 or email [email protected]


Documents

Transport Operator Apprenticeship Information Pack · TLIF2010 Apply fatigue management strategies TLIF0001 Apply chain of responsibility legislation, regulations and workplace procedures