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Transportation leadership you can trust.
Performance MeasurementState of the Practice
presented topresented to
AASHTO Annual MeetingAASHTO Annual Meeting
presented bypresented by
Lance A. NeumannLance A. NeumannCambridge Systematics, Inc.Cambridge Systematics, Inc.
October 19, 2008October 19, 2008
2
Agenda
Performance Measurement Background and Trends
Uses of Performance Measures
System Measurement Areas
Selected Examples
Performance Targets and Peer Comparisons
Conclusions
3
Performance Measurement
“The purpose of measuring is not just to know how a business is performing, but to enable it to perform better. Measurement should not be an end in itself, but part of an integrated system for enhancing business performance.”
4
Role of Performance Measures
Provide link between goals and specific actions
Evaluate impacts of policies, plans, programs, and projects
Guide resource allocation decisions
Track system performance over time
Communicate results and strengthen accountability
5
What is Performance ManagementLinking Goals/Objectives to Resources and Results
Evaluate Programmer and ProjectsEvaluate Programmer and Projects
Allocate ResourcesAllocate Resources
Budget and StaffBudget and Staff
Measure and Report ResultsMeasure and Report Results
Actual Performance AchievedActual Performance Achieved
Performance MeasuresPerformance Measures
Goals/ObjectivesGoals/Objectives
6
Uses of Performance Measures
Defining goals in long-range plans and programs
Periodic performance reporting “state-of-the-state” or region
Real-time reporting of system conditions and system management
Guiding resource allocation and budgeting decisions
Communication Tool
7
System Measurement Areas
Physical condition of infrastructure, vehicles, and equipment
System usage
System service levels• Travel time• Delay• Reliability
System operations• Time to clear incidents• Percent “on-time”• Fleet availability
Safety
Customer satisfaction
9
Performance Measurement Trends
Over the past 10 years “performance management” has emerged as an expected management practice
SAFETEA-LU Commission recommended national performance measures in 8 areas including safety
Federal re-authorization legislation likely to emphasize accountability and performance measurement
Many states have performance measurement and reporting statutes
AASHTO, FHWA, NHTSA, GHSA and others are providing critical leadership supporting performance measurement
11
Performance Reports
2007 Annual Attainment ReportMaryland DOTService Efforts and
AccomplishmentsCity of Portland, Oregon
State of the System 2005Bay Area Transportation
Good to GreatStrategic Plan and Annual ReportNew Mexico DOT
12
Performance Reports (continued)
ODOT Business Plan 2004 & 2005Ohio Department of Transportation
PennPlan Moves! Report of Achievements 2003Pennsylvania Department of Transportation
Final Technical Memorandum
Task 10 – Performance Factors and Measures
Cambridge Systematics, Inc. for the Arizona Department of Transportation
Measures, Markers and MilepostsWashington State Department of Transportation
13
Pavement and Bridge Condition
State of the System 2005Bay Area Transportation
2007 Annual Attainment ReportMaryland DOT
14
Pavement and Bridge Condition (continued)
Measures, Markers and MilepostsWashington State Department of Transportation
15
Traffic Congestion and Delay
2007 Annual Attainment ReportMaryland DOT
Public Measures ReportOregon DOT
18
Operations (continued)
Measures, Markers and MilepostsWashington State Department of Transportation
PennPlan Moves! Report of Achievements 2003Pennsylvania Department of Transportation
22
Safety (continued)
Service Efforts and AccomplishmentsCity of Portland, Oregon
PennPlan Moves! Report of Achievements 2003Pennsylvania Department of Transportation
24
Customer Satisfaction (continued)
Measures, Markers and MilepostsWashington State Department of Transportation
State of the System 2005Bay Area Transportation
25
Performance Targets and Peer Comparisons
Setting performance targetsSetting performance targets
• Can’t do in the abstract must relate to resources availableCan’t do in the abstract must relate to resources available
• Easiest when agency controls performance factorEasiest when agency controls performance factor
Benchmarking and peer comparisonsBenchmarking and peer comparisons
• Historically a sensitive areaHistorically a sensitive area
• Every agency perceives they are “unique”Every agency perceives they are “unique”
• Can’t avoid peer comparisons and it’s better to control agendaCan’t avoid peer comparisons and it’s better to control agenda
26
Performance Targets and Peer Comparisons (continued)
National databases
• Highway Performance Monitoring System (HPMS)
• National Transit Database (NTD)
• National Bridge Inspections (NBI)
• Fatal Accident Reduction System (FARS)
National performance efforts
• AASHTO Standing Committee on Quality
• NHTSA/GHSA Safety Measures
• National Transportation Operations Coalition (NTOC)
• Texas Transportation Institute Congestion Index
27
Conclusions
Defining, tracking, and reporting on a broad range of transportation performance measures is the state of the practice
Focus of different agency efforts varies widely
Many examples and resources are available
Performance and accountability likely to be key themes in reauthorization debate