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Transportation, Logistics & Mobile Workforce Management

Greg Payne, Director Mobility Product ManagementAugust 11th – 12th, 2011

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Identifying Pain-points for Transportation & Logistics

Failure rates

Poor battery life

Bad ergonomics

Scanning in variety of conditions

Heavy weight

Wireless performance

Small screen size

Remote workforce

Forced to buy and manage multiple applications

Security, manageability

Capital Improvement Cost

Real time information

High Service Levels

Efficiency + Lower Cost of Ownership

Reducing Labor Costs

Scalable

High long-term costs

Route Optimization – “Bump”

Service, tracking, tracing , Intelligent Barcode Use

Street management

Database compensation

What does Workforce Management (WFM) mean to customers?

Scanning SoftwareMobility

Honeywell “Pain Relievers”:

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HSM Overview: Transport, Logistics & WFMAIDC pain-point priorities in T&L & WFM

Fuel & service Costs

Real-time Information

• Fuel consumption• Sustainability• Performance reporting• SLA compliance

• Time-definite delivery/service • Proof of location• Proof of sale or service• Competitive advantage

SecurityRequirements

• Location of assets & people• Secure shipment tracking• Duty of care

Technology Needs

• Full shift battery life• GPS location management• Proof of condition imaging• Ubiquitous communication

Premier CustomersParcel & Post Logistics Airport Workforce

Management

Core relationships

Honeywell Has the Experience & Network to Address T&L Pain-points

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HSM Presence in Transport, Logistics & WFM

Field workforce management

Collection & delivery confirmation

Passenger check-in & boarding

Passenger baggage &air Cargo management

WFM Means Real Time Access To Information Anytime And Everywhere

DSD, route accounting & field sales

Post office counters & sortation

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HSM Industry Segment Focus

Proof of:Identity

LocationCompletion

PerformancePayment

Proof of:LocationCondition

CompletionPerformance

Payment

Proof of:CollectionLocationConditionDeliveryPayment

Proof of:CollectionLocationConditionDeliveryPayment

Mobility & Scanning solution driversVisibility, service quality, compliance, cost & fuel reduction, data/billing accuracy, revenue generation, asset utilisation, optimise cash flow,

instant communication, process efficiency, reduce inventory, worker productivity, worker & customer safety, carbon emission reduction

Courier Express Parcel (CEP)

Logistics fleets, LTL

Freight forwarders

Pallet networks

DSD, Route Accounting

Collection & Delivery Chain

Field Service

Field Sales

Enterprise Asset Management

Facilities Management

Regulatory inspection

Field WorkforceManagement

First mile collection

Sortation

Post back office

Post office counters

Last mile delivery

Postal E2E Chain

Boarding pass confirmation

Bag drop

Bag track

& reconciliation

Ramp applications

Retail

AirportChain

Mobile Worker Duty of Care

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Alliances Bring Value When Solutions Work Together

Partner Sales Delivery Model

Consulting &SoftwareRemote MasterMindZerbra LinkAirWave Network

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• Broader network coverage – Wireless Everywhere– Pervasive computing realized

• Faster network speed– Real Time Data = business value drivers– 1MB throughput threshold achieved

• Affordable data plans - competition• “Smartphone” effect

– Multimedia technology converged into one device– Explosion of mobile applications– Rapid consumer & business adoption

• Need for competitive advantage– Provide better customer service, improve asset utilization, increase

revenues, lower operating costs

Enterprise Mobility Adoption Factors

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Mobile computing powerUse the power of the mobile devicefor dynamic scheduling

Time definite deliveryGuaranteed delivery or service slotsPredictive service levelsNew revenue streamsOn-time, accurate billing

Instant communication & traceabilityInstant worker talk, locate & alertItem tracking – secure shipmentsDevice counters

SecurityLone worker safety legislationHigh value shipment traceabilityProof of location & conditionUser history & performance reporting

BenefitsRight place, first time, on timeCustomer service differentiationReduced failed deliveriesLess fuel usedResource & fleet optimisation

BenefitsFuel cost/carbon emissionWorker/driver begins tasks earlierEliminate cost & waste of paperInstant proof of delivery or serviceRemote worker training

BenefitsNo dial, instant worker or group talkReduced cellular chargesRadio, phone, panic alarm in oneDuty of care complianceSafer, more productive workforce

Trends: Service Level Differentiation

Honeywell solutions deliver competitive advantage

GPS & wireless communicationsAccurate worker directions withspecific location, work & asset detailSeamless roaming

SustainabilityReduce fuel consumptionE-substitution of manifests, manuals,work tickets

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1900

HSM: Flagship T&L ProductsScanning Mobility

99EXDelivery confirmation9700

Passenger check-in & boarding MS7580

99EX

99EX

9900

9700

9700 99EX1902

4800i 4820i

Bag & cargo management

Post Office60006500

9950

Field workforce management

DSD/Route Accounting Field Sales

9900

9900

97006000

6000

Easy BCBP

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Dolphin 99EX Drives T&L Market Trends

• Software Defined Radio - agnostic wireless carrier based system

• Optimized Industrial Designbuilt in features reduces need for customization

• Adaptus™ 6.0 1D and 2D scanning with optional color image capture capabilities and decoding

• Next Generation Display - Brightest, Best Resolution, Sunlight Readable, Most Power Efficient

• Data management – real-time information throughout full shift operations

• Advanced Mobile Power System – both on-board power management support & high capacity battery

Creating Value With UPS

“UPS teams with Honeywell to provide fifth-generation handheld for drivers.”

Press ReleaseJanuary 13, 2010

Industry Leading, Off-the-Shelf Design

• Integrated sensor technology – ease of use and enhanced performance

Today’s End-Users Balance Commercial Off-the-Shelf (COTS)

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Customer Application:• Logistics - parcel delivery, pickup + proof of delivery

Key Customer Requirements:• Uninterrupted real time data management • Efficient and intuitive decoding • Reliable platform <4% annual return rates• Full shift operation in always connected state• Standard solution vs. custom design

What Set Honeywell Apart:• Software definable radio offered “carrier freedom” and ability to dynamically

switch network carriers• HSM next gen imaging technology improved motion tolerance and time to read• Developed unique housing design and durable chassis to endure rigors of harsh

environments• Combination of high capacity battery and on-board power management supports

extended use cases• DiadV = 95% general market design, only cap, keypad and color differences

Customer Profile:• Service over 215 countries• Deliver 3.8B parcels year• Visit 7.9M customers a day• Delivery Fleet 95K+ vehicles

UPS

Roll-Out Statistics:• 2011-2017: over 100k

DiadV devices will be deployed globally

Contact Engagement:• Management

Competitors:• Motorola MC9500

Business Partners:• Direct

PRESS RELEASE

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HSM Mobility: Technology RoadmapState-of-the-ArtRecent Advances Tomorrow’s Innovation (‘12-’15)

Dolphin 99EX3G GSM/CDMA,

802.11abgn,GPS,6’drop,IP67

Dolphin 9900GSM/GPRS, 802.11bg

Dolphin 9700GSM/GPRS, 802.11abg

Dolphin EDAs3G GSM/CDMA,

802.11abg,GPS,QWERTYpocketsize

Dolphin NG4G GSM/CDMA,802.11x

Indu

stria

lEn

terp

rise

Dolphin 10K4G GSM/CDMA,802.11x,I-Safe

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HSM Scanning: Technology Roadmap

VuQuest 3210gAdaptus 6.0, ReM,

Image Capture, IP54

4800i / 4820iAdaptus 5.5, IP54, BT Class 2

VuQuest 4980Swiftdecoder, limited

imaging

Xenon 1950/1951i15’ read range, integrated

RFID option

Xenon 1911i/1961iKeypad & display, integrated

RFID optionXenon 19x3i/19x4i

Ethernet and/or WiFi options

State-of-the-ArtRecent Advances Tomorrow’s Innovation (‘12-’15)

Wearable Technology

Xenon 1900 / 1902

IQ 160SwiftDecoder

SwiftDecoderSoftware Technology

Pre-configured Smart Phones

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Mobile Payment: Increased Adoption

One-piece solutionSnap-on magnetic stripe readerIntegrated smart card slot

• Trend toward cashless society & debit payments• Field representatives collect payment at point of item or service delivery• Postal operators leveraging brand trust with doorstep value added services• Field sales & field service enterprises empowering mobile workers: positive cashflow impact• Increasing ID verification to avert fraud: ID cards, drivers licenses, credit cards• Chip & pin secure transactions in Europe• Belt-worn Bluetooth payment receipt printer if required

Two-piece solutionGlobal payment solution, including chip & pinPartnering with payment expertsPCI compliant authorisation &settlement serviceAllows mobile user to view customer transaction

15 HONEYWELL - CONFIDENTIAL File Number

Honeywell Channel Partnership

End Customer

Mobile Products & Services Wireless Carrier

AT&T ActivationPartner

Reseller or ISV

An ecosystem partnership to satisfy the end customer

Certified Devices &Mgmt Solutions

ServiceLevelAgreement

Customer Relationship

99EX9900ni7600 9700 9900hc9900

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THANK YOU

Connectedvision

Strategygrowth

PROFITstability

SCANNING

MOBILITY

CHOOSE