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Helen Marano Vice President Government & Industry Affairs World Travel & Tourism Council 5 February 2015
Travel Facilitation in Tourism Sector:
Instruments, Recent Trends, and Success
Factors
DISCUSSION POINTS
• Introduction
• Global Travel & Tourism overview
• Travel facilitation
• Measures, instruments and
opportunities
• Before the trip: visas
• During trip: travel experience
• Key messages
• Conclusion
WTTC: GLOBAL MEMBERSHIP
100 of the world’s leading companies in Travel & Tourism
Globally recognisable brands
GLOBAL PERFORMANCE - 2014
9.5%
GDP
$7.4 trillion contribution
274 million jobs
1 in 11 jobs
INTERNATIONAL TRAVELLERS
Demand strongest in Asia Pacific, Africa, and Europe
4.7% growth Q1-Q3 2014
1.087 billion international tourist arrivals in 2013 (+5%)
Source: UN World Tourism Organisation
10% GDP
GLOBAL TRAVEL & TOURISM FORECAST - 2024
$11 trillion contribution
347 million jobs
1 in 10 jobs
Two thirds new jobs will be in Asia
MEASURES OF TRAVEL FACILITATION
• Information required for visas
• Length of time for getting an in person
appointment, if required
• Length of time in issuing a visa
• Length of validity of visa
• Cost of visa
• Number of countries waived from visas
• Number of countries for eVisa
• Number of countries for VoA
• Number of regional visa cooperation
programmes
INSTRUMENTS AND AREAS OF OPPORTUNITY
Formalise the integration of traveller data for improved security
Facilitate current processes through technology
Expand differentiated treatment for frequent and known travellers
Implement eVisa programmes or reduce visa requirements
Collaborate with industry to expand bilateral/regional agreements
BEFORE THE TRIP
OPENNESS: INTERNATIONAL COMPARISON
UNWTO, 2013
OPENNESS: INTERNATIONAL COMPARISON
UNWTO, 2013
UNWTO
2013
OPENNESS: LEAST RESTRICTIVE DESTINATIONS
UNWTO
2013
NOTABLE CHANGES
• Visa facilitation/removals
• US visa waiver programme expansion (38) • Example: South Korean tourists to US doubled following
inclusion in VWP
• Fast tracking for Chinese visas in UK
• Regional cooperation
• Schengen
• APEC Business Travel Card
• Pacific Alliance
• Improvement of resources
• Increase in US consular staff in Brazil, China
MORE RECENT CHANGES
• Malaysia implemented visa fee exemption for multiple countries
• Tunisia exempted nationals of 20 countries from visas
• Myanmar extended e-visa programme to 24 countries
• UK relaxed visa rules for Chinese tourists
• Australia trialing online visa process for Chinese tourists
• India issued 22,000 visas in first month of online facility
POTENTIAL IMPACT OF VISA FACILITATION
G20: 21% increase in tourism receipts, 16% more arrivals
APEC: US$ 89 billion tourism receipts, 57 million tourists
ASEAN: 6-10 million additional tourist arrivals
A WAY FORWARD
• Continue removing visas where possible
• Simplify application forms
• Provide translations, standardise
• Expand regional cooperation
• Use technology wherever possible
• Consult/collaborate with private sector
TRAVEL EXPERIENCE
NOTABLE CHANGES
• Regulation
– Example: US: TSA PreCheck and expansion of Global Entry
• Technology
– Security scanning improvements, eg boarding passes
– Automated Border Control at increasing number of airport arrivals area
• Industry contribution
– US: hospitality and tourism companies worked with airports and customs and immigration training programmes to improve customer service and queue management
• Smart Travel
– Streamline visa and border security
– Invest in technology
– Integration of information (eg APIS)
• Collect information ahead of time
– Private sector can be a partner
– Example: cooperation with hotels in collecting information and informing travellers
• Increase resources and staffing at airports and borders
A WAY FORWARD
5 KEY MESSAGES FOR GOVERNMENTS- WTTC
2. Technology is the answer…
3. Industry can be a facilitator…
4. Small steps are good…
5. Transparency and timeliness are key…
1. Travellers are customers, NOT criminals…
OPENING THE BORDERS
WITH SECURITY IN MIND
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