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© 2017 Copyright Tholons. All rights reserved.
Intelligent Enterprise
Pla/orm Revolu5on
Intelligent Automa5on
Digital Physical Blur
Architec5ng Resilience
Digital Trust
Ac5ve Defense Trends & Strategies in Services
Globaliza5on / Offshoring
BUSINESS EXPERIENCE Uruguay 2017
March 2017
2 © 2017 Copyright Tholons Inc. All rights reserved.
Trends in Global Offshoring
Intelligent Automation drives cost
savings
Cloud Technology
allows greater
scalability
Significant move from traditional
offshoring to Captives
3 © 2017 Copyright Tholons Inc. All rights reserved.
Tholons Services Globalization Index 2017
! Open Innovation Ecosystem
! Start-ups, Diversity & Maturity
! Innovation Policy and Incentives
! Unicorns
! Labour Pool ! Skills Availability ! Graduate Output ! Complexity
! Cost of Operations ! Cost of Training ! Cost of Real Estate ! Cost of Bandwidth ! Cost of Living ! Cost of other
Infrastructure
! Political Risk ! Social Risk ! Natural Risk ! Commercial Risk ! Social Infrastructure
(Hospital, Educational Institute etc.)
! Non-work Culture ! Availability of
Recreation/Leisure Facility
! Government Benefits / Incentives
! Competitive Landscape
! Untapped Labour Pool
! Employment Profile
! Connectivity ! Bandwidth
Availability ! Transportation
Innovation/ Digital
Talent, Skills & Quality
Cost Risk & Quality of Life
Business Catalyst
Infrastructure
Digital Transformation
Skills and Scalability
Savings Business Environment
Risk to Business Operational Environment
4 © 2017 Copyright Tholons Inc. All rights reserved.
Digital Nations: Tholons Services Globalization Index 2017
THOLONS TOP 10 COUNTRIES THOLONS TOP 5 DIGITAL NATIONS
Rank Countries
1 India
2 China
3 Philippines
4 Brazil
5 Mexico
6 Canada
7 Chile
8 Vietnam
9 Poland
10 Russia
1 ISRAEL
2 CANADA
3 SINGAPORE
4 INDIA
5 BRAZIL
5 © 2017 Copyright Tholons Inc. All rights reserved.
Super Cities: Tholons Services Globalization Index 2017
THOLONS TOP 10 CITIES THOLONS TOP 10 SUPER CITITES - DIGITAL
1. TEL AVIV -‐ Israel
2. SAO PAULO -‐ Brazil
3. BANGALORE -‐ India
4. MUMBAI -‐ India
5. SEOUL – South Korea
6. SINGAPORE – Singapore
7. VANCOUVER – Canada
8. DELHI (NCR) – India
9. SHANGHAI – China
10. TORONTO -‐ Canada
Rank Cities Country
1 Bangalore India
2 Mumbai India
3 Delhi (NCR) India
4 Manila (NCR) Philippines
5 Hyderabad India
6 Sao Paulo Brazil
7 Dublin Ireland
8 Krakow Poland
9 Shanghai China
10 Chennai India
6 © 2017 Copyright Tholons Inc. All rights reserved.
Global IT-BPM Sourcing Market of ~US$183 Billion in 2015
Global Services Offshoring Landscape
~US$12B
US$122B
~US$21B
US$~12B
US$~16B
Source: NASSCOM 2015, IBPAP 2015, IDB, Tholons Research and Estimates 2015
* India, Philippines, and China comprise ~70% of the total offshore IT-BPM revenues.
Market upside is immense
$183B à $830B
The question is NOT about global
market demand, but rather about
domestic supply & long-term
sustainability!
7 © 2017 Copyright Tholons Inc. All rights reserved.
Digital Age is here!
PEOPLE ONLINE
PEOPLE ON SOCIAL MEDIA
PEOPLE ON PHONE
GLOBAL MOBILE SUBSCRIPTIONS
FACEBOOK USERS
VALUE OF WORK PERFORMED VIA ONLINE LABOR PLATFORMS LIKE ELANCE AND ODESK BY 2018
3.5B
2.8B
7B
6.5B
1.6B
5B
8 © 2017 Copyright Tholons Inc. All rights reserved.
Digital is Changing the World
The wearable devices market will grow from $1.4 billion this year to $19 billion by 2018
Reviews and WoM are increasing their influence on consumer trust (3-5X more than TV/Radio Ads)
4 of the 5 top global brands are digital at the core (Apple, Google, IBM & Microsoft)
98% of consumers move sequentially between screens & devices to complete a task
80% of consumers are more likely to recommend a brand that offers a simpler experience
Amazon and eBay are the only pure retailers on the list of the top 100 brands
Sources: Accenture, Interbrand, Juniper Research, Google, Jack Morton
9 © 2017 Copyright Tholons Inc. All rights reserved.
The Digital Disruption and Opportunity!
Source: Cisco white paper “Embracing the Internet of Everything To Capture Your Share of $14.4 Trillion”
Customer Experience
Asset Utilization
Employee Productivity
Supply Chain and Logistics
Innovation
$3.7
$2.5
$2.5
$2.7
$3.0
US$14.4 Trillion
2013 2022 This is the combination of increased
revenues and lower costs that is created or will migrate among
companies and industries from 2013 to 2022, due to Digital Technologies.
Industries will be disrupted to the amount of:
What are the major trends in Digital impacting your firm, that Captives need to address? 1 What capabilities should Captives build to support “Digital Business” ambition? 2 How can Captives accelerate innovation leveraging talent & tapping into external ecosystem partners in Uruguay and Beyond?
3
Digital opens up $14.4 Trillion dollar opportunity Key implications for GIC leaders
10 © 2017 Copyright Tholons Inc. All rights reserved.
Journey of High Growth Captives: Being a Leader!
VALUE
EFFICIENCY
TYPE OF RELATIONSHIP
Strategic growth partner
Parent – GIC (growth enabler)
On-shore/Off-shore (cost saver)
11 © 2017 Copyright Tholons Inc. All rights reserved.
Digital is Disrupting and Transforming Businesses
Source: Accenture 2015
Markets Segmented by Customer Experiences B2C
Markets Driven by Insights and Connected Industry B2B
Shopping Producing Learning Staying Healthy Traveling Paying
Smart Factories
Connected Supply Chains
Smart PLM
Intelligent Infrastructure
Intelligent Services
12 © 2017 Copyright Tholons Inc. All rights reserved.
Key Technology and Business Trends 2016 – 2020
Cloud Business of
Apps
Create Digital
Network at Scale
Internet of Me
Design for Analy5cs to Get the “Right” Data
Take Advantage of Data “Velocity”
Data Supply Chain
Intelligent Enterprise
Platform Revolution
Intelligent Automation
Digital Physical
Blur
Liquid Workforces
Workforce Reimagined
From Workforce to Crowd Source
Architecting Resilience
Digital Trust
Active Defens
e
13 © 2017 Copyright Tholons Inc. All rights reserved.
Challenges of Building Robust Digital Business Models
Digitize Channels
Digitize Processes
Digitize Business Models
Digital Front Office Digitizing marketing, sales and service delivers revenue gains
Digital Back Office Digitizing operations delivers efficiency and productivity gains
Internal Focus: Employee Engagement
External Focus: C
ustomer E
xperience
Digital Business Profitable growth is achieved through a fully digitalized business model across the entire enterprise
Business Strategy Function Strategy Technology Strategy
14 © 2017 Copyright Tholons Inc. All rights reserved.
Captives: “Disrupt” by Driving Strategic Imperatives!
Time
Bus
ines
s B
enef
its
Defend Establish digital channel Meet market expectations Stem loss from digital competitors
Differentiate Build a fully differentiated digital business model
Disrupt Reimagine the business to deliver wow customer experience
Business Imperative
Technology Imperative
Functional Imperative
• Where are the new digitally defined markets • How do we reinvent ourselves and the industry
to serve this new market?
• Develop architectures and solutions to anchor and develop a disruptive business model
• Define management, governance and organizational systems for a business model that changes the terms of industry competition
15 © 2017 Copyright Tholons Inc. All rights reserved.
Captives / Service Provider in Digital Economy
Digital Services
! Socialmedia, Interactive,
Analytics / Big Data, Mobility
and Cloud
! Most have Digital as a
separate business unit
! Investments
- Acquisition, Innovation hubs
and Open Innovation Platform
! Liquid, Intelligent
(comprehend, act and learn)
and Connected Applications
! Industrialization
! Technology / Industry Assets
! Intelligent Tools & Innovation
Intelligent Tooling Using Application
16 © 2017 Copyright Tholons Inc. All rights reserved.
New Generation of Digital Talent Management
Attracting differently - Innovation Jockeys, Digital Workshops, Hackathons Training rapidly - Learning Boards, POD-based learning Engaging continuously - Contests, Communications, Boards Talent Profile - 10% digital capability (vs total headcount), re-skilling and strategic lateral (creative) hire - Compensation for Mobility, Social and Analytics is 10 to 25% higher than traditional services Workforce Strategy - Utilization is lower for digital (65% vs 80%) Delivery Model - Onsite delivery headcount is higher by 10%
Managing Digital Talent
17 © 2017 Copyright Tholons Inc. All rights reserved.
Intelligent Sourcing, Mobility Enabled Employees and Extended Workforce
Job / Candidate Search
Interviews
Competency / Fit Assessment
Mobile Onboarding, Learning & Engagement
Time, Leave & Expense Management
18 © 2017 Copyright Tholons Inc. All rights reserved.
Unleash your Full Digital Potential!
Engage Explore Act
Digital “Way of Life”
1 Digital - What is it?
2 Design Thinking – Work like a Startup!
3 Design Strategy – Reimagining!
4 Human Computer Interaction
5 Interaction Design
6 Measuring User Experience
7 Designing for Devices
8 Cross Channel Design
9 Emotional Design: How to make products people will love
10 Psychology for Digital Behavior Change
19 © 2017 Copyright Tholons Inc. All rights reserved.
Digital Transformation and Open Innovation Platform
Fin-
Tech
Edu-Tech Industrial Manufacturing
Health-Tech
Digital Services Platform
Proof of Concept
Pilot
Investment
Client Win
M&A
Startups
Accelerators
VCs & CVCs
Angels
Incubators
Corporate Accelerators
Universities/Government
Ar5ficial Intelligence
Industry Innovation Platform Clients
20 © 2017 Copyright Tholons Inc. All rights reserved.
Tholons Global Digital / Innovation Network
GLOBAL NETWORK OF
STARTUPS
CIRCLE OF MENTORS
PLATFORM BUILDERS FUNDING
STRATEGIC PARTNERS
GO TO MARKET CLIENTS
Client Partners
1100 1200
1050 500
Mentors with big corporation and entrepreneurship experience
21 © 2017 Copyright Tholons Inc. All rights reserved.
Wealth Management Accelerator
START-UPS Mentors
SI / Platform Builder
Client Partners
Host
Startup Partners
SI Partners
ACCELERATOR
FUND STRATEGIC PARTNERS
Clients $3M
SI / Platform Builder
$1M
Tech Investor $1M
Total: $5M
CLIENT
Investment Assistance
Retirement
Cash Flow
Tax / Accounting
Investment Assistance
Retirement
Cash Flow
Tax / Accounting
Cyber Security
Lending
Cyber Security
Lending
Mentors with big corporation and entrepreneurship expereince
22 © 2017 Copyright Tholons Inc. All rights reserved.
Diabetes Management Accelerator D
isea
se
Dia
gnos
is Diagnosis
Monitoring
Treatment / Complica5ons
Pa5ent Educa5on & Self-‐care
New Therapeu5c Modali5es
Dis
ease
M
anag
emen
t
23 © 2017 Copyright Tholons Inc. All rights reserved.
Manufacturing and IOT Accelerator
CLIENTS START-‐UPS MENTORS SI
ACCELERATOR
Startups
FUND
STRATEGIC PARTNERS
Clients $3M
SI / Platform Builder
$1M
Tech Investor $1M
Total: $5M
Client Partners
Host
Startup Partners
SI Partners
Mentors with big corporation and entrepreneurship expereince
24 © 2017 Copyright Tholons Inc. All rights reserved.
Potential Opportunities from Digital
Talent Management Startup Partnership Vendor Collaboration Cloud-based Management
Access to new ideas and talent pool, acceleration of
technology can help captive centers increase agility
Developing specialized in-house training
programs and industry accelerators to
inculcate specific digital skills and solutions
Partnering with specialized technology vendors and traditional
service providers for more ready access to talent and technology.
Working on the cloud increases collaboration benefits within captive
firms (GIC)
Contact
Avinash Vashistha Chairman & CEO
[email protected] [email protected]
M: +1-646-250-3828 | +1-646-875-4945
North America
Suite 205, 46 W. Julian Street San Jose, CA 95110
415 Madison Avenue, 14th Floor
New York, NY 10017 USA
Europe
2505 The Landmark West Tower 22 Marsh Wall, London
E14 9AL United kingdom
India
346, 17th Cross HIG / Dollars Colony Bangalore 560 094
Singapore
120, Lower Delta Road #05-14, Cendex Centre
Singapore 169 208
Philippines
Unit 803, Richmonde Plaza 21 San Miguel Avenue, Ortigas Center,
Pasig City 1600, Metro Manila,
Philippines
South America
Luis Bonavita 1294 Of. 216 11300 Montevideo
Uruguay
26 © 2017 Copyright Tholons Inc. All rights reserved.
Five Pillar Strategy Built on an Open Innovation Platform
Investment
Invest with inside
knowledge; reap enormous
rewards building digital platforms with
successful B2B start-ups
Startup Por/olio
Critical mass of high quality B2B
start-ups will help build
solutions and enable digital transformation
Corporate Customers
Critical mass of marque
corporations engaged in the leading
open innovation
platform with best of breed B2B startups
Strategy/ Consul5ng
Provide Strategy and Consulting to start-ups and client to align solution and
digital transfor-mation
SI / Digital Partner
A Systems Integration /
Digital Partner to implement,
scale and maintain large
client enterprise solutions
Open Innovation Platform (Where Magic Happens!)
27 © 2017 Copyright Tholons Inc. All rights reserved.
CXO Connect
Media & Entertainment Financial Services Healthcare CRE
Manufacturing / IoT Energy Cyber Security Others
100 100 100 100
100 50 50 200
28 © 2017 Copyright Tholons Inc. All rights reserved.
Emerging Technology (Innovative Startups)
Manufacturing / IoT Construc5on & CRE Fin-‐Tech
1200 250 1100
Pillar Technologies
Cyber Security Energy Media & Entertainment Digital Health
1150 500 300 400
29 © 2017 Copyright Tholons Inc. All rights reserved.
Partners
STRATEGIC PARTNER SI PARTNER ACCELERATOR
30 © 2017 Copyright Tholons Inc. All rights reserved.
Venture Capital Firms in Services Globalization
Healthcare
Media & Entertainment
Construction & CRE Cyber Security
Media & Entertainment Energy
Finance
31 © 2017 Copyright Tholons Inc. All rights reserved.
Digital, Open Innovation, Entrepreneurship…
Implementation of a Startup / Innovation Platform for Uruguay:
! Uruguay should orient the connecting startup program for open innovation, where Venture Capital (VC), Angels, Accelerators, Industry, Startups and Universities come together
! Run a competition to select 5 start-ups which are focused on biggest opportunities and key challenges of the industry (B2B)
! These 5 start-up go to the silicon valley for three months and they will be based out of one of the technology plug and play accelerators where there are already other countries, other startups, other corporates in that ecosystem
In our recent discussion with industry & government stakeholders, there seems to be a significant interest and alignment to implement such a program. Estimated Cost: $500K - $1M
32 © 2017 Copyright Tholons Inc. All rights reserved.
Country Ranking Framework
Component Weightage
Workforce Population 20%
Super Cities 20%
Innovation / Digital 18%
Talent, Skills & Quality 12%
Cost 12%
Risk & Quality of Life 6%
Business Catalyst 6%
Infrastructure 6%
Component Weightage
Number of Startups 30%
Open Innovation Ecosystem 20%
Startup Diversity & Maturity 20%
Innovation Policy / Incentives 20%
Unicorns 10%
OVERALL DIGITAL
33 © 2017 Copyright Tholons Inc. All rights reserved.
City Ranking Framework
Component Weightage
Innovation / Digital 20%
Talent, Skills & Quality 20%
Cost 16%
Risk & Quality of Life 16%
Business Catalyst 16%
Infrastructure 12%
Component Weightage
Number of Startups 30%
Open Innovation Ecosystem 20%
Startup Diversity & Maturity 20%
Innovation Policy / Incentives 20%
Unicorns 10%
OVERALL DIGITAL