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TROUBLE SHOOTING

Please make sure to let us know if these troubleshooting steps do NOT resolve the issue. Please provide your App

version, iOS version, generation of iPad (iPad, iPad 2, iPad 3rd gen.) If possible, please ask for a screenshot

(http://www.take-a-screenshot.org/) of the what the user is seeing.

1. Ensure you have the latest version of the app. You can check the current version of the app by going to the App

store and seeing if there is an update. If you do not see an update, you are on the current version. The app

description will also list the current version of your app (on the device) as well as the version available in the app

store. If your version listed is different than the store version, we strongly encourage you to update the app.

2. Ensure you're using the latest version of iOS. This can be done by tapping on Settings, then General, and then

About.

If you are not on the most recent version, connect your device to iTunes and click on the device's name under the

Devices list in iTunes. Click Check for Update to see if there are any updates available. Please note that older

devices may not support more recent version of iOS. NOTE: We strongly discourage the use of any beta versions of

iOS, asapps are not guaranteed to work with beta versions of the operating system software.

As you use apps and if you are not occasionally powering off the iPad device, the page memory can become

increasingly overburdened, resulting in strange app behavior for someapps, as there are less device resources to

draw upon. The following suggestions help clear the page memory and give the device a 'fresh' start:

1. Please attempt to completely close the app from your home screen by double-pressing the Home button along

the bottom edge of your iPad (if holding in portrait orientation). This will pop-up a small frame along the bottom

edge listing all your various open background apps. Tap and hold on the app you wish to close until they begin to

shake and a small red circle with a white horizontal line appears in the upper left corner of all the apps listed in the

frame. Tap the small red circle to close the app in its entirety.

It is suggested that you close all opened apps, but at the very minimum, close the open e-Edition iPad App.

After this has been done, you can attempt to reopen the app. However, if you continue to experience errors,

reclose the app and then go to Step #2:

2. Powering off the device occasionally clears up the device's memory, which can become less responsive as you

have more apps opened (and even closed). To turn your device off, press and hold the lock key until a slider

prompt appears that will state to "Slide to power off". Slide the prompt and wait about 30 seconds before turning

on your device again.

After this has been done, you can attempt to reopen the app. However, if you continue to experience errors,

reclose the app and then go to Step #3:

3. Finally, you may need to uninstall the app and reinstall it. To uninstall an app, tap and hold the app icon while on

the home screen until it starts to shake and then tap the black circle with the white X in it to uninstall the app.

Redownload it from the App store after you have deleted it. To restore any recurring subscription purchase (if

applicable), tap the subscription option that appears on the opening screen of the app and press the Restore

iTunes sub. button that appears.

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E-EDITION HOW-TO-GUIDE (DESKTOP VERSION)

1. Go to www.yoursun.com and click on the newspaper to which you are a subscriber. Here you will also find link to the Heartland and Highlands newspaper websites.

2. Click the Electronic Edition Login link at the top of the page

3. Click on the most recent edition (it will always be the top-left page)

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4. Enter your email address as the username and the password that was provided to you

when you setup your subscription. If you do not have one or forgot what is was, please

email or call the customer service desk of your local Sun Newspaper and they will be

happy to assist you.

5. Your newspaper will look like this when it loads up. You can click any of the Section

Names to the right of the newspaper to jump to that section.

To flip from page to page just click the single-arrow tab at the right of the paper. Clicking

the double-arrow will jump you to the next section (if one it available).

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A single-click on any story will bring it up as text view in the right window. Once there

you can click or arrows to move back one story or forward one story. Clicking

the arrow will take you to that section’s index where you can choose stories based

on their headlines.

Clicking the icon will toggle you from text to printed view of that particular story.

Clicking one of these icons will increase or decrease the font size in the story

for easier reading.

To close the right window completely, simply click the then you only see the print

replica version of the newspaper.

You can also double-click (fast double-click) on the newspaper which will bring you to a

full-window view of that paper (like below).

Clicking the arrows will still take you to the next page or next section.

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Clicking the clipping icon in this view will let you clip and print or email that

clipping of the page you are reading. Be sure to follow the instructions in that window.

Instructions • Click and drag on this page to select a rectangular area as your "clipping". • Then click the Email button to email your clipping. • Or click the Download/Print button to download your clipping as a PDF file. Your browser will prompt you to Save the PDF file, or Open then Print it.

The icon will allow you to zoom in even closer to read that super tiny print you run into once in awhile.

Zooming in will bring up two more icons that will allow you to zoom back out or jump to the normal full-

window view.

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BROWSE MODE:

This is the default view of the e-Edition and shows you a graphical view of the whole page of the paper that allows you double-click to zoom in on any content you want to view.

PAGES MODE:

From the Pages Mode you can see a list of all the pages in the edition you are viewing. This will allow you to quickly scan the pages and jump to any page of any section you want read.

ARTICLE MODE:

Article mode allows several options for formatting articles for viewing or sharing.

You can share an article from the Article mode by clicking the Share button

above the article and selecting the method of sharing you want (E-mail, Print, Facebook, or Twitter).

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MORE HELPFUL INFORMATION

SEARCH ARCHIVE:

To search archives …

Click the Search Archive button along the right side of the screen.

Enter the words you want to find

Select a Period (From and To)

Select a category of content to limit the search by that category Or you can simply select a date (red means it’s a valid publication date) in the calendars to jump straight to a specific publication date.

EDITIONS:

Recently published editions can be easily viewed by clicking the Editions button along the right hand side of the screen, then select a date from the Editions front page.

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OPTIONS:

You can log out by clicking on the Options button then click the My Account tab to see the Logout button.

To have your password changed click on the Options button, then click the Contact tab, which will show the contact information for your local newspaper. Please call and request the change from one of our customer service representatives. They will be happy to assist you.

FIT:

Clicking the Fit button will toggle the page view between vertical and horizontal fit.

CLASSIFIED:

Clicking the Classified button will take you out of the e-paper and on to our Classifieds website where you can search and view all the ads in an easy to read format.