LTE Troubleshooting CaseCase: Able to get login site with IP address but when try to login with Site ID, then it take different IP and could not get login.Details:Site Id: MAL03312IP Address in OSS: 184.140.96.26

Issue: When login the site with site id, not able to get login. v02268@akr1e3cx1> amos MAL03312 __ __ ____ _____ /\ | \/ |/ __ \ / ____| / \ | \ / | | | | (___ / /\ \ | |\/| | | | |\___ \ / ____ \| | | | |__| |____) | /_/ \_\_| |_|\____/|_____/ OSS Framework for MoShell-10.0g $amosrb_pid = 2227Checking ip contact...Not OKUnable to connect to 107.102.142.38:22Cannot connect to MO service, exiting...v02268@akr1e3cx1> ping 107.102.142.38no answer from 107.102.142.38

As it picking different IP address from OSS database. But when try to login with IP address what is defined into OSS then able to get login.v02268@akr1e3cx1> amos 184.140.96.26 __ __ ____ _____ /\ | \/ |/ __ \ / ____| / \ | \ / | | | | (___ / /\ \ | |\/| | | | |\___ \ / ____ \| | | | |__| |____) | /_/ \_\_| |_|\____/|_____/ OSS Framework for MoShell-10.0g $amosrb_pid = 23648Checking ip contact...OKHELP MENU : hBASIC MO COMMANDS : mOTHER MO COMMANDS : nOTHER COMMANDS : oPM COMMANDS : pQUIT : qMAL03312>Cause Analysis:Here the situation is site get login with same IP address that is defined into OSS but when login with Site ID then its pick some different IP for login and could not get login.Check IP address in node:MAL03312> get . nodeip140212-14:40:20 184.140.96.26 10.0g ERBS_NODE_MODEL_D_1_44_COMPLETE stopfile=/tmp/23443=====================================================================================Proxy MO Attribute Value===================================================================================== 946 Ip=1 nodeIpAddress 184.140.96.26 946 Ip=1 nodeIpv6Address 946 Ip=1 nodeIpv6InterfaceName =====================================================================================Total: 1 MOs

Also check IP address in OSS.

As when login with site ID its showing some different IP that means there is some wrong with Mapping into OSS Database.Then checked IP databasev02268@akr1e3cx3> cd /opt/ericsson/amos/moshell/sitefilesv02268@akr1e3cx3> ls -ltrtotal 610-rwxrwxrwx 1 root root 56 Jan 9 11:50 ffapc_cm12-rwxrwxrwx 1 root root 45 Jan 9 11:50 ipdatabase.mig-rwxrwxrwx 1 root root 129699 Jan 9 11:50 ipdatabase.org-rwxrwxrwx 1 root root 27 Jan 9 11:50 old_ipdatabase-rwxrwxrwx 1 root root 50 Jan 9 11:50 ipdatabase.MGW-rw-r--r-- 1 root root 49 Jan 13 13:37 etomwik_rcm12-rwxrwxrwx 1 root root 177030 Jan 29 10:04 ipdatabasev02268@akr1e3cx3> cat ipdatabaseIn IP database, it is found that IP address corresponding to site MAL03312 is different.

IPDATABASE:MAL03310 184.140.98.2MAL03311 184.140.96.142MAL03312 107.102.142.38MAL03313 184.140.224.202MAL03314 184.140.98.218MAL03315 184.140.228.130AS OSS team have admin rights to modify in OSS database so forwarded this issue to OSS team and requested them to modify the IP database with correct IP address to fix the issue.Once OSS modified the IP database after that site had been able to login with site Id.v28743@akr1e3cx1> amos MAL03312

__ __ ____ _____ /\ | \/ |/ __ \ / ____| / \ | \ / | | | | (___ / /\ \ | |\/| | | | |\___ \ / ____ \| | | | |__| |____) | /_/ \_\_| |_|\____/|_____/ OSS Framework for MoShell-10.0g $amosrb_pid = 14092Checking ip contact...OKHELP MENU : hBASIC MO COMMANDS : mOTHER MO COMMANDS : nOTHER COMMANDS : oPM COMMANDS : pQUIT : qMAL03312> lt all