60
bizhub PRO 920 12. JAM CODE 443 Field Service Ver3.0 May.2006 TROUBLESHOOTING 12. JAM CODE 12.1 Jam code list Classifica- tion Jam code Cause Resulting operation Correction Bypass J10-01 During operation The registration sensor (PS44) does not turn ON within a specified period of time after the pick-up solenoid/bypass (SD11) turns ON. If there is a sheet of paper being printed when a jam occurs, the main body completes the paper exit before stopping operations. Pull out the paper from the bypass tray and remove jammed paper if any. J10-02 While in the standby for the bypass feed, the registration sensor (PS44) does not turn OFF within a specified period of time. Tray 1 J11-01 The pre-registration sensor /1 (PS48) does not turn ON within a specified period of time after the paper feed clutch /1 (CL3) turns ON. Pull out the tray and remove jammed paper if any. J11-02 The paper feed sensor /1 (PS47) does not turn ON within a specified period of time after the pre-registration clutch /1 (CL4) turns ON. The vertical conveyance sensor /1 (PS18) does not turn ON within a speci- fied period of time after the pre-registra- tion clutch /1 (CL4) turns ON. The pre-registration sensor /1 (PS48) does not turn OFF within a specified period of time after the pre-registration clutch /1 (CL4) turns ON. The vertical conveyance sensor /1 (PS18) does not turn ON within a speci- fied period of time after the paper feed sensor /1 (PS47) turns ON. J11-03 When idling The vertical conveyance sensor /1 (PS18) turns ON while in idling. Open the main body vertical conveyance door and remove jammed paper if any. J11-04 The paper feed sensor /1 (PS47) turns ON while in idling. J11-05 The pre-registration sensor /1 (PS48) turns ON while in idling. Pull out the tray and remove jammed paper if any.

Troubleshooting Bizhub Pro 920

Embed Size (px)

Citation preview

Page 1: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

12. JAM CODE

443

Field Service Ver3.0 May.2006

TROUBLESHOOTING

12.JAM CODE

12.1 Jam code list

Classifica-tion

Jam code Cause Resulting operation

Correction

Bypass J10-01

Dur

ing

oper

atio

n The registration sensor (PS44) does not turn ON within a specified period of time after the pick-up solenoid/bypass (SD11) turns ON.

If there is a sheet of paper being printed when a jam occurs, the main body completes the paper exit before stopping operations.

Pull out the paper from the bypass tray and remove jammed paper if any.

J10-02 While in the standby for the bypass feed, the registration sensor (PS44) does not turn OFF within a specified period of time.

Tray 1 J11-01 The pre-registration sensor /1 (PS48) does not turn ON within a specified period of time after the paper feed clutch /1 (CL3) turns ON.

Pull out the tray and remove jammed paper if any.

J11-02 The paper feed sensor /1 (PS47) does not turn ON within a specified period of time after the pre-registration clutch /1 (CL4) turns ON.

The vertical conveyance sensor /1 (PS18) does not turn ON within a speci-fied period of time after the pre-registra-tion clutch /1 (CL4) turns ON.

The pre-registration sensor /1 (PS48) does not turn OFF within a specified period of time after the pre-registration clutch /1 (CL4) turns ON.

The vertical conveyance sensor /1 (PS18) does not turn ON within a speci-fied period of time after the paper feed sensor /1 (PS47) turns ON.

J11-03

Whe

n id

ling The vertical conveyance sensor /1

(PS18) turns ON while in idling.Open the main body vertical conveyance door and remove jammed paper if any.

J11-04 The paper feed sensor /1 (PS47) turns ON while in idling.

J11-05 The pre-registration sensor /1 (PS48) turns ON while in idling.

Pull out the tray and remove jammed paper if any.

Page 2: Troubleshooting Bizhub Pro 920

12. JAM CODE

444

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

Tray 2 J12-01

Dur

ing

oper

atio

n The pre-registration sensor /2 (PS50) does not turn ON within a specified period of time after the paper feed clutch /2 (CL5) turns ON.

If there is a sheet of paper being printed when a jam occurs, the main body completes the paper exit before stopping operations.

Open the main body vertical conveyance door and remove jammed paper if any.Pull out the tray and remove jammed paper if any.

J12-02 The paper feed sensor /2 (PS49) does not turn ON within a specified period of time after the pre-registration clutch /2 (CL6) turns ON.

The vertical conveyance sensor /2 (PS53) does not turn ON within a speci-fied period of time after the pre-registra-tion clutch /2 (CL6) turns ON.

The pre-registration sensor /2 (PS50) does not turn OFF within a specified period of time after the pre-registration clutch /2 (CL6) turns ON.

The vertical conveyance sensor /2 (PS53) does not turn ON within a speci-fied period of time after the paper feed sensor /2 (PS49) turns ON.

J12-03

Whe

n id

ling The vertical conveyance sensor /2

(PS53) turns ON while in idling.Open the main body vertical conveyance door and remove jammed paper if any.

J12-04 The paper feed sensor /2 (PS49) turns ON while in idling.

Open the main body vertical conveyance door and remove jammed paper if any.Pull out the tray and remove jammed paper if any.

J12-05 The pre-registration sensor /2 (PS50) turns ON while in idling.

Tray 3 J13-01

Dur

ing

oper

atio

n The pre-registration sensor /3 (PS52) does not turn ON within a specified period of time after the paper feed clutch /3 (CL7) turns ON.

Open the main body vertical conveyance door and remove jammed paper if any.Pull out the tray and remove jammed paper if any.

J13-02 The paper feed sensor /3 (PS51) does not turn ON within a specified period of time after the pre-registration clutch /3 (CL8) turns ON.

The vertical conveyance sensor /3 (PS19) does not turn ON within a speci-fied period of time after the pre-registra-tion clutch /3 (CL8) turns ON.

Classifica-tion

Jam code Cause Resulting operation

Correction

Page 3: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

12. JAM CODE

445

Field Service Ver3.0 May.2006

Tray 3 J13-02

Dur

ing

oper

atio

n The pre-registration sensor /3 (PS52) does not turn OFF within a specified period of time after the pre-registration clutch /3 (CL8) turns ON.

If there is a sheet of paper being printed when a jam occurs, the main body completes the paper exit before stopping operations.

Open the main body vertical conveyance door and remove jammed paper if any.Pull out the tray and remove jammed paper if any.

The vertical conveyance sensor /3 (PS19) does not turn ON within a speci-fied period of time after the paper feed sensor /3 (PS51) turns ON.

J13-03

Whe

n id

ling The vertical conveyance sensor /3

(PS19) turns ON while in idling.Open the main body vertical conveyance door and remove jammed paper if any.

J13-04 The paper feed sensor /3 (PS51) turns ON while in idling.

Open the main body vertical conveyance door and remove jammed paper if any.Pull out the tray and remove jammed paper if any.

J13-05 The pre-registration sensor /3 (PS52) turns ON while in idling.

LU J14-01

Dur

ing

oper

atio

n The pre-registration sensor (PS107) does not turn ON within a specified period of time after the pre-registration clutch (CL102) turns ON.

Open the LU upper cover and remove jammed paper if any.Open the LU jam door and remove jammed paper if any.

J14-02 The LU exit sensor (PS106) does not turn ON within a specified period of time after the feed clutch (CL101) turns ON.

J14-03

Whe

n id

ling The LU exit sensor (PS106) turns ON

while in idling.

J14-04 The pre-registration sensor (PS107) turns ON while in idling.

Paper feed convey-ance (com-mon to each tray)

J17-01

Dur

ing

oper

atio

n Within a specified period of time after the loop sensor (PS54) or the ADU exit sensor (PS46) turns ON, the registration sensor (PS44) does not turn ON.

Open the front door to pull out the ADU stand, and then open the reg-istration loop jam han-dling section and the open/close guide B to remove a jammed paper, if any.

Paper feed convey-ance (tray 1)

J17-02 The loop sensor (PS54) does not turn ON within a specified period of time after the paper feed sensor /1 (PS47) turns ON.

Open the main body vertical conveyance door and remove jammed paper if any.

Classifica-tion

Jam code Cause Resulting operation

Correction

Page 4: Troubleshooting Bizhub Pro 920

12. JAM CODE

446

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

Paper feed convey-ance (trays 2/3)

J17-03

Dur

ing

oper

atio

n The loop sensor (PS54) does not turn ON within a specified period of time after the vertical conveyance sensor /2 (PS53) turns ON.

If there is a sheet of paper being printed when a jam occurs, the main body completes the paper exit before stopping operations.

Open the main body vertical conveyance door and remove jammed paper if any.

Paper feed convey-ance (tray 2)

J17-04 The vertical conveyance sensor /2 (PS53) does not turn ON within a speci-fied period of time after the paper feed sensor /2 (PS49) turns ON.

Paper feed convey-ance (tray 3)

J17-05 The vertical conveyance sensor /2 (PS53) does not turn ON within a speci-fied period of time after the paper feed sensor /3 (PS51) turns ON.

LU J17-06 The loop sensor (PS54) does not turn ON within a specified period of time after the LU exit sensor (PS106) turns ON.

Open the LU jam door and remove jammed paper if any.

Paper feed conveyance

J17-07 The paper leading edge sensor (PS45) turns ON while in idling.

Open the front door to pull out the ADU stand and remove a jammed paper, if any.

J17-08

Whe

n id

ling The registration sensor (PS44) turns ON

while in idling.

J17-09 The ADU exit sensor (PS46) turns ON while in idling.

J17-10 The loop sensor (PS54) turns ON while in idling.

Vertical convey-ance door

J19-01

Dur

ing

oper

atio

n While in the print, the vertical convey-ance door is opened.

Open the main body vertical conveyance door and remove jammed paper if any.

LU J19-02

Dur

ing

oper

atio

n While in the print, the jam door is opened. Or while in the LU operation, the upper cover is opened.

Open the LU jam door or upper cover and remove jammed paper if any.

Drum J21-01 While in the print sequence, the IDC sensor (IDCS) detects paper at a pre-scribed timing.

Open the front door to pull out the ADU stand and remove a jammed paper, if any.J21-02

Whe

n id

ling The IDC sensor (IDCS) detects paper

while in idling.

Classifica-tion

Jam code Cause Resulting operation

Correction

Page 5: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

12. JAM CODE

447

Field Service Ver3.0 May.2006

2nd paper feed conveyance

J31-01

Dur

ing

oper

atio

n The paper leading edge sensor (PS45) does not turn ON within a specified period of time after the registration sen-sor (PS44) turns ON.

If there is a sheet of paper being printed when a jam occurs, the main body completes the paper exit before stopping operations.

Open the front door to pull out the ADU stand and remove a jammed paper, if any.

J31-02 The fusing exit sensor (PS2) does not turn ON within a specified period of time after the paper leading edge sen-sor (PS45) turns ON.

Fusing/paper exit

J32-01 The paper exit sensor (PS61) does not turn ON within a specified period of time after the fusing exit sensor (PS2) turns ON.

J32-02 The reverse sensor (PS57) does not turn ON within a specified period of time after the fusing exit sensor (PS2) turns ON.

J32-03 The reverse sensor (PS57) does not turn ON again within a specified period of time after the PS57 turns ON.

J32-04 The paper exit sensor (PS61) does not turn ON within a specified period of time after the reverse sensor (PS57) turns ON again.

J32-05 The paper exit sensor (PS61) does not turn OFF within a specified period of time after the PS61 turns ON.

J32-06

Whe

n id

ling The paper exit sensor (PS61) turns ON

while in idling.

J32-08 The reverse sensor (PS57) turns ON while in idling.

J32-09 The fusing exit sensor (PS2) turns ON while in idling.

J32-10 The reverse conveyance sensor (PS8) turns ON while in idling.

J32-11 The fusing jam sensor (PS3) turns ON while in idling.

Front door

J51-01

Dur

ing

oper

atio

n While in the print, the right front door or the left front door is opened.

The main body stop immedi-ately.

Classifica-tion

Jam code Cause Resulting operation

Correction

Page 6: Troubleshooting Bizhub Pro 920

12. JAM CODE

448

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

ADU J92-01

Dur

ing

oper

atio

n The ADU reverse sensor /1 (PS58) does not turn ON within a specified period of time after the reverse sensor (PS57) turns ON.

If there is a sheet of paper being printed when a jam occurs, the main body completes the paper exit before stopping operations.

Open the front door to pull out the ADU stand and remove a jammed paper, if any.

J92-02 The ADU reverse sensor /1 (PS58) does not turn ON again within a specified period of time after the PS58 turns ON.

J92-03

Whe

n id

ling The ADU reverse sensor /1 (PS58)

turns ON while in idling.

J93-01

Dur

ing

oper

atio

n The ADU deceleration sensor (PS59) does not turn ON within a specified period of time after the ADU reverse sensor /1 (PS58) turns ON again.

J93-02

Whe

n id

ling The ADU deceleration sensor (PS59)

turns ON while in idling.

J93-03 The ADU conveyance sensor (PS9) turns ON while in idling.

J93-04 The ADU reverse sensor /2 (PS13) turns ON while in idling.

J94-01

Dur

ing

oper

atio

n The ADU pre-registration sensor (PS60) does not turn ON within a specified period of time after the ADU decelera-tion sensor (PS59) turns ON.

Open the right front door to pull out the ADU stand, and remove a jammed paper, if any.J94-02 The ADU exit sensor (PS46) does not

turn ON within a specified period of time after the ADU pre-registration sen-sor (PS60) turns ON again.

J94-03

Whe

n id

ling The ADU pre-registration sensor (PS60)

turns ON while in idling.

DF J61-01

Dur

ing

oper

atio

n The RADF open/close sensor (PS301) turns OFF while in DF operation.

The DF stops immediately. If there is paper being trans-ferred or having been trans-ferred, the main body completes the paper exit before stopping operations.

Open the open/close cover and remove jammed paper if any.J61-02 The cover open/close switch (MS301)

turns OFF while in DF operation.

J62-01 The original registration sensor (PS306) does not turn OFF within a specified period of time after the pre-feed start.

Classifica-tion

Jam code Cause Resulting operation

Correction

Page 7: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

12. JAM CODE

449

Field Service Ver3.0 May.2006

DF J62-02

Dur

ing

oper

atio

n The original conveyance sensor (PS308) does not turn ON within a specified period of time after the pre-feed start of the front side of the double sided original (including the single sided original).

The DF stops immediately. If there is paper being trans-ferred or having been trans-ferred, the main body completes the paper exit before stopping operations.

Open the open/close cover and remove jammed paper if any.

J62-03 The original conveyance sensor (PS308) does not turn ON within a specified period of time after the pre-feed start of the back side of the double sided original.

J62-04 While in the forward rotation of the orig-inal conveyance motor (M301), the orig-inal conveyance sensor (PS308) does not turn OFF within a specified period of time after it turns ON.

J62-05 While in the reverse rotation of the origi-nal conveyance motor (M301), the origi-nal conveyance sensor (PS308) does not turn OFF within a specified period of time after it turns ON.

J62-06 When entering a large size double sided original in the reverse section, the origi-nal reverse sensor (PS309) does not turn ON within a specified period of time after the original conveyance sen-sor (PS308) turns ON.

J62-07 When exiting a large size single sided original, the original exit sensor /Lt (PS307) does not turn ON within a specified period of time after the original conveyance sensor (PS308) turns ON.

J62-08 When exiting a large size double sided original, the original exit sensor /Lt (PS307) does not turn ON within a specified period of time after the original reverse sensor (PS309) turns ON.

J62-09 When exiting a large size single sided original, the original exit sensor /Lt (PS307) does not turn OFF within a specified period of time after it turns ON.

Classifica-tion

Jam code Cause Resulting operation

Correction

Page 8: Troubleshooting Bizhub Pro 920

12. JAM CODE

450

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

DF J62-10

Dur

ing

oper

atio

n When exiting a large size double sided original, the original exit sensor /Lt (PS307) does not turn OFF within a specified period of time after it turns ON.

The DF stops immediately. If there is paper being trans-ferred or having been trans-ferred, the main body completes the paper exit before stopping operations.

Open the open/close cover and remove jammed paper if any.

J63-01 When outputting a large size double sided original from the reverse section, the original reverse sensor (PS309) does not turn ON.

J63-02 When entering a large size double sided original into the reverse section, the original reverse sensor (PS309) does not turn OFF within a specified period of time after it turns ON.

J63-03 When outputting a large size double sided original from the reverse section, the original reverse sensor (PS309) does not turn OFF within a specified period of time after it turns ON.

J63-04 When exiting a small size single sided original, the original exit sensor /Rt (PS314) does not turn ON within a specified period of time after the original reverse sensor (PS309) turns ON.

J63-05 When exiting a small size double sided original, the original exit sensor /Rt (PS314) does not turn ON within a specified period of time after the original reverse/exit sensor (PS313) turns ON.

J63-06 When exiting a small size single sided original, the original exit sensor /Rt (PS314) does not turn OFF within a specified period of time after it turns ON.

J63-07 When exiting a small size double sided original, the original exit sensor /Rt (PS314) does not turn OFF within a specified period of time after it turns ON.

Classifica-tion

Jam code Cause Resulting operation

Correction

Page 9: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

12. JAM CODE

451

Field Service Ver3.0 May.2006

DF J63-08

Dur

ing

oper

atio

n When entering a small size double sided original into the reverse section, the original reverse sensor (PS309) does not turn ON within a specified period of time after original conveyance sensor (PS308) turns ON.

The DF stops immediately. If there is paper being trans-ferred or having been trans-ferred, the main body completes the paper exit before stopping operations.

Open the open/close cover and remove jammed paper if any.

J63-09 When outputting a small size double sided original from the reverse section, the original reverse sensor (PS309) does not turn ON.

J63-10 When entering a small size double sided original into the reverse section, the original reverse sensor (PS309) does not turn OFF within a specified period of time after it turns ON.

J63-11 When outputting a small size double sided original from the reverse section, the original reverse sensor (PS309) does not turn OFF within a specified period of time after it turns ON.

J65-01

Whe

n id

ling The original registration sensor (PS306)

turns ON while in idling.

J65-02 The original conveyance sensor (PS308) turns ON while in idling.

J65-04 The original reverse sensor (PS309) turns ON while in idling.

J65-08 The original exit sensor /Lt (PS307) turns ON while in idling.

J65-10 The original reverse/exit sensor (PS313) turns ON while in idling.

J65-20 The original exit sensor /Rt (PS314) turns ON while in idling.

J65-40 The reverse jam sensor (PS304) turns ON while in idling.

FS J71-01

Dur

ing

oper

atio

n The front cover or the paper exit cover is opened while in printing.

The FS/main body stop immediately.

Remove jammed paper if any from the FS/main body.

TU J71-02 While in the print, the front door is opened. Or while in the trimmer opera-tion, the stacker door is opened.

ZU J71-03 The front door is opened while in print-ing.

Classifica-tion

Jam code Cause Resulting operation

Correction

Page 10: Troubleshooting Bizhub Pro 920

12. JAM CODE

452

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

1

FS J72-16

Dur

ing

oper

atio

n The FS entrance sensor (PS4) does not turn ON within a specified period of time after the paper exit sensor (PS61) turns ON.

The FS/main body stop immediately.

Remove jammed paper if any from the FS/main body.

J72-17 The sub tray paper exit sensor (PS1) does not turn ON within a specified period of time after the FS entrance sensor (PS4) turns ON. (Shift mode)

J72-18 The stacker entrance sensor (PS5) does not turn ON within a specified period of time after the FS entrance sensor (PS4) turns ON. (while in sta-pling)

J72-19 The stacker entrance sensor (PS5) does not turn OFF within a specified period of time after the PS5 turns ON.

J72-20 The main tray paper exit sensor (PS6) does not turn ON within a specified period of time after the start of exiting paper (while in stapling).

J72-21 After start of the paper exit operation, the main tray paper exit sensor (PS6) does not turn OFF within a specified period of time. (While in the staple)

J72-22 The sub tray paper exit sensor (PS1) does not turn ON within a specified period of time after the FS entrance sensor (PS4) turns ON (while in exiting paper in the sub tray).

J72-23 The sub tray paper exit sensor (PS1) does not turn OFF within a specified period of time after it turns ON (while in exiting paper in the sub tray).

J72-24 The folding passage sensor (PS26) does not turn ON after stapling is com-pleted. (FS-604 only)

J72-25 The folding paper exit sensor (PS25) does not turn ON within a specified period of time after completion of the folding operation. (FS-604 only)

J72-26 The folding paper exit sensor (PS25) does not turn OFF within a specified period of time after it turns ON. (FS-604 only)

Classifica-tion

Jam code Cause Resulting operation

Correction

Page 11: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

12. JAM CODE

453

Field Service Ver3.0 May.2006

1

FS J72-28

Dur

ing

oper

atio

n The stacker entrance sensor (PS5) does not turn OFF within a specified period of time after it turns ON.

The FS/main body stop immediately.

Remove jammed paper if any from the FS/main body.

J72-29 The sub tray paper exit sensor (PS1) does not turn OFF within a specified period of time after it turns ON. (Shift mode)

J72-30 The main tray paper exit sensor (PS6) does not turn OFF within a specified period of time after it turns ON. (Staple mode)

TU J72-32 The entrance sensor (PS101) does not turn ON within a specified period of time after the folding paper exit sensor (PS25) turns ON.

J72-33 The conveyance sensor (PS102) does not turn ON within a specified period of time after the entrance sensor (PS101) turns ON.

J72-34 Paper does not pass through the paper exit sensor (PS108) within a specified period of time after the conveyance motor (M101) turns ON.

PI J72-35 The paper entrance sensor /Lw (PS206) does not turn ON within a specified period of time after the conveyance clutch /Lw (CL202) turns ON.

ZU J72-38 The leading, trailing, and side edge sen-sors on the paper edge sensor board (PESB) do not turn ON within a speci-fied period of time after the paper exit sensor (PS61) turns ON.

The ZU/main body stop immediately.

Remove jammed paper if any from the ZU/main body.

J72-39 The leading, trailing, and side edge sen-sors on the paper edge sensor board (PESB) do not turn OFF within a speci-fied period of time after they turn ON.

J72-40 The passage sensor (PS1) does not turn ON within a specified period of time after the leading, trailing, and side edge sensors on the paper edge sen-sor board (PESB) turn ON.

Classifica-tion

Jam code Cause Resulting operation

Correction

Page 12: Troubleshooting Bizhub Pro 920

12. JAM CODE

454

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

1

ZU J72-41

Dur

ing

oper

atio

n The passage sensor (PS1) does not turn OFF within a specified period of time after it turns ON. While in the Z-folding mode of the ZU, the PS1 does not turn OFF within a specified period of time after it turns ON while in the sec-ond folding operation.

The ZU/main body stop immediately.

Remove jammed paper if any from the ZU/main body.

J72-42 While in the exit of the second folding, the passage sensor (PS1) does not turn OFF within a specified period of time after it turns ON.

J72-43 Within a specified period of time after the leading edge/trailing edge/side edge sensor in the paper edge sensor board (PESB) turns OFF, the corre-sponding side edge sensor in the PESB does not turn ON.

The punch home sensor (PS6) does not turn ON within a specified period of time after the punch motor turns ON.

J72-44 The exit sensor (PS9) does not turn ON within a specified period of time after the leading, trailing, and side edge sen-sors on the paper edge sensor board (PESB) turn ON.

J72-45 The exit sensor (PS9) does not turn ON within a specified period of time after the paper exit sensor (PS61) turns ON.

J72-46 The exit sensor (PS9) does not turn OFF within a specified period of time after it turns ON.

J72-47 Paper remains in ZU within a specified period of time after the main body sent ZU a stop signal.

FS J72-48 The folding passage sensor (PS26) does not turn OFF within a specified period of time after it turns ON. (while in folding mode) (FS-604 only)

The FS/main body stop immediately.

Remove jammed paper if any from the FS/main body.

PI J72-49 The paper entrance sensor /Up (PS201) does not turn ON within a specified period of time after the conveyance clutch /Up (CL201) turns ON.

The PI/main body stop immediately.

Remove jammed paper if any from the PI/main body.

J72-50 The FS entrance sensor (PS4) does not turn ON within a specified period of time after the paper entrance sensor /Up (PS201) turns ON.

Classifica-tion

Jam code Cause Resulting operation

Correction

Page 13: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

12. JAM CODE

455

Field Service Ver3.0 May.2006

2

PI J72-51

Dur

ing

oper

atio

n The FS entrance sensor (PS4) does not turn ON within a specified period of time after the paper entrance sensor /Lw (PS206) turns ON.

The PI/main body stop immediately.

Remove jammed paper if any from the PI/main body.

ZU J72-60 After the leading edge/trailing edge/side edge sensor in the paper edge sensor board (PESB) turns OFF, the corre-sponding side edge sensor in the PESB does not turn ON within a specified period of time.

The ZU/main body stop immediately.

Remove jammed paper if any from the ZU/main body.

The punch home sensor (PS6) does not turn ON within a specified period of time after the punch clutch (CL1) turns ON.

J72-61 The passage sensor (PS1) does not turn ON within a specified period of time after the leading, trailing, and side edge sensors on the paper edge sen-sor board (PESB) turn ON.

J72-62 The exit sensor (PS9) does not turn ON within a specified period of time after the passage sensor (PS1) turns ON.

J72-63 The conveyance motor (M6) lost syn-chronism.

FS J72-81 The stapler home sensor /Fr (PS31) does not turn ON within a specified period of time after the stapler motor /Fr (M14) turns ON. (FS-509/516)

The FS/main body stop immediately.

Remove jammed paper if any from the FS/main body.

The clincher home sensor /Fr (PS33) and stapler home sensor /Fr (PS31) do not turn ON within a specified period of time after the clincher motor /Fr (M15) and stapler motor /Fr (M14) turn ON. (FS-604)

J72-82 The stapler home sensor /Rr (PS30) does not turn ON within a specified period of time after the stapler motor /Rr (M9) turns ON. (FS-509/516)

The clincher home sensor /Rr (PS32) and stapler home sensor /Rr (PS30) do not turn ON within a specified period of time after the clincher motor /Rr (M10) and stapler motor /Rr (M9) turn ON. (FS-604)

Classifica-tion

Jam code Cause Resulting operation

Correction

Page 14: Troubleshooting Bizhub Pro 920

12. JAM CODE

456

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

2

FS J72-83

Dur

ing

oper

atio

n The stapler home sensors /Rr (PS30) and /Fr (PS31) do not turn ON within a specified period of time after the stapler motors /Rr (M9) and /Fr (M10) turn ON. (FS-509/516)

The FS/main body stop immediately.

Remove jammed paper if any from the FS/main body.

The clincher home sensor /Rr (PS32), /Fr (PS33), stapler home sensor /Rr (PS30) and /Fr (PS31) do not turn ON within a specified period of time after the clincher motor /Rr (M10), /Fr (M15), stapler motor /Rr (M9) and /Fr (M14) turn ON. (FS-604)

J72-90 The FS does not stop within a specified period of time after the main body sends it a stop signal.

J73-01

Whe

n id

ling The main tray exit sensor (PS6) turns

ON while in idling.— Remove jammed paper

if any from the FS/main body.J73-02 The stacker entrance sensor (PS5)

turns ON while in idling.

J73-05 The FS entrance sensor (PS4) turns ON while in idling.

J73-07 The sub tray paper exit sensor (PS1) turns ON while in idling.

J73-08 The stacker empty sensor (PS20) turns ON while in an exit jam.

J73-09 The folding passage sensor (PS26) turns ON while in idling. (FS-604 only)

J73-10 The folding paper exit sensor (PS25) turns ON while in idling. (FS-604 only)

TU J73-11 The entrance sensor (PS101) turns ON while in idling.

J73-12 The conveyance sensor (PS102) turns ON while in idling.

J73-13 The exit sensor (PS108) turns ON while in idling.

PI J73-14 The folding paper exit sensor (PS25) turns ON while in idling.

ZU J73-15 One of the following sensors turns ON while in idling.• Leading or trailing edge PS on the

paper edge sensor board (PESB)• Passage sensor (PS1)• Exit sensor (PS9)

Remove jammed paper if any from the ZU/main body.

PI J73-17 The paper entrance sensor /Up (PS201) turns ON while in idling.

Remove jammed paper if any from the PI/main body.

Classifica-tion

Jam code Cause Resulting operation

Correction

Page 15: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

13. MALFUNCTION CODE

457

Field Service Ver3.0 May.2006

13.MALFUNCTION CODE

13.1 Malfunction code list

A. Note for use

Turn OFF/ON the power switch (SW2) of the main body when releasing an abnormal condition.

B. Code list

NOTE

• For codes with "*" given in the error code column, a message "Turn off the power and turn it on

again" is displayed on the operation board.

• For codes with "#" given in the error code column, no error code is displayed. However, these

code are left as a record for data collection, list output and CSRC.

• For codes with no "*" or "#" given in the error code column, a message "Contact the service" is

displayed.

Classification Code Causes Resulting operation

Estimated abnormal parts

Mai

n bo

dy Drive SC13-01 An abnormal speed signal of the paper feed motor (M4) is checked. An error detection signal is detected twice in succession a specified period of time after M4 was turned ON (the first signal is ignored).

The main body stops immedi-ately to turn OFF the main relay (RL1).

Paper feed motor (M4)Printer control board (PRCB)

LU

SC13-02 An abnormal speed signal of the paper feed motor (M101) is checked. An error detection signal is detected twice in succession a specified period of time after M101 was turned ON (the first signal is ignored).

Paper feed motor (M101)LU drive board (LUDB)

Mai

n bo

dy Tray 1 SC18-10 The locking of the paper lift motor /1 (M19) is detected. An error detection signal of M19 is detected while M19 is ON.

Paper lift motor /1 (M19) Printer control board (PRCB)Upper limit sensor /1 (PS20) DC power supply /2 (DCPS2)Loose connectionTray rear end restriction plate misalignedPaper improperly loadedTray 1

Page 16: Troubleshooting Bizhub Pro 920

13. MALFUNCTION CODE

458

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

Mai

n bo

dy Tray 1 SC18-11# When the upper limit sensor /1 (PS20) is OFF, PS20 does not turn ON within a specified period of time after the paper lift motor /1 (M19) turns ON for lifting opera-tion. And at this time, an error detection signal (24V cut off) is detected.

Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and CSRC. Since the lifting opera-tion of the tray is not completed, "Set paper in the tray 1" is dis-played on the operation panel.

Paper lift motor /1 (M19) Printer control board (PRCB)Upper limit sensor /1 (PS20) DC power supply /2 (DCPS2)Loose connectionTray rear end restriction plate misalignedPaper improperly loadedTray 1

SC18-12# When the upper limit sensor /1 (PS20) is OFF, PS20 does not turn ON within a specified period of time after the paper lift motor /1 (M19) turns ON for lifting opera-tion. And at this time, an error detection signal (blowout of ICP) is detected.

SC18-13# When the upper limit sensor /1 (PS20) is OFF, PS20 does not turn ON within a specified period of time after the paper lift motor /1 (M19) turns ON for lifting opera-tion. And at this time, an error detection signal is not detected.

Tray 2 SC18-20 The locking of the paper lift motor /2 (M20) is detected. When M20 is ON, an error detec-tion signal of the M20 is detected.

The main body stops immedi-ately to turn OFF the main relay (RL1).

Paper lift motor /2 (M20)Printer control board (PRCB)Upper limit sensor /2 (PS21)DC power supply /2 (DCPS2)Loose connectionTray rear end restriction plate misalignedPaper improperly loadedTray 2

SC18-21# When the upper limit sensor /2 (PS21) is OFF, PS21 does not turn ON within a specified period of time after the paper lift motor /2 (M20) turns ON for lifting opera-tion. And at this time, an error detection signal (24V cut off) is detected.

Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and CSRC. Since the lifting opera-tion of the tray is not completed, "Set paper in the tray 2" is dis-played on the operation panel.

SC18-22# When the upper limit sensor /2 (PS21) is OFF, PS21 does not turn ON within a specified period of time after the paper lift motor /2 (M20) turns ON for lifting opera-tion. And at this time, an error detection signal (blowout of ICP) is detected.

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 17: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

13. MALFUNCTION CODE

459

Field Service Ver3.0 May.2006

Mai

n bo

dy Tray 2 SC18-23# When the upper limit sensor /2 (PS21) is OFF, PS21 does not turn ON within a specified period of time after the paper lift motor /2 (M20) turns ON for lifting opera-tion. And at this time, an error detection signal is not detected.

Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and CSRC. Since the lifting opera-tion of the tray is not completed, "Set paper in the tray 2" is dis-played on the operation panel.

Paper lift motor /2 (M20)Printer control board (PRCB)Upper limit sensor /2 (PS21)DC power supply /2 (DCPS2)Loose connectionTray rear end restriction plate misalignedPaper improperly loadedTray 2

Tray 3 SC18-30 The locking of the paper lift motor /3 (M21) is detected. When M21 is ON, an error detec-tion signal of the M21 is detected.

The main body stops immedi-ately to turn OFF the main relay (RL1).

Paper lift motor /3 (M21)Printer control board (PRCB)Upper limit sensor /3 (PS22)Loose connectionTray rear end restriction plate misalignedPaper improperly loadedTray 3

SC18-31# When the upper limit sensor /3 (PS22) is OFF, PS22 does not turn ON within a specified period of time after the paper lift motor /3 (M21) turns ON for lifting opera-tion. And at this time, an error detection signal (24V cut off) is detected.

Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and CSRC. Since the lifting opera-tion of the tray is not completed, "Set paper in the tray 3" is dis-played on the operation panel.

SC18-32# When the upper limit sensor /3 (PS22) is OFF, PS22 does not turn ON within a specified period of time after the paper lift motor /3 (M21) turns ON for lifting opera-tion. And at this time, an error detection signal (blowout of ICP) is detected.

SC18-33# When the upper limit sensor /3 (PS22) is OFF, PS22 does not turn ON within a specified period of time after the paper lift motor /3 (M21) turns ON for lifting opera-tion. And at this time, an error detection signal is not detected.

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 18: Troubleshooting Bizhub Pro 920

13. MALFUNCTION CODE

460

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

LU

LU SC18-40 The locking of the paper lift motor (M100) is detected. When the paper lift motor (M100) is ON, an error detection signal of M100 is detected in succession for 1 second.

The main body stops immedi-ately to turn OFF the main relay (RL1).

Paper lift motor (M100)DC power supply /2 (DCPS2)LU drive board (LUDB)Lower limit sensor (PS101)Upper limit sensor (PS109)Loose connectionSC18-41# When the upper limit sensor

(PS109) or the lower limit sensor (PS101) is OFF, PS109 or PS101 does not turn ON within a speci-fied period of time after the paper lift motor (M100) turns ON for its lifting or lowering operation. And at this time, an error detection signal (24V cut off) is detected.

Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and CSRC. Since the lifting opera-tion of the tray is not completed, "Set paper in the tray 4" is dis-played on the operation panel.

SC18-42# When the upper limit sensor (PS109) or the lower limit sensor (PS101) is OFF, PS109 or PS101 does not turn ON within a speci-fied period of time after the paper lift motor (M100) turns ON for its lifting or lowering operation. And at this time, an error detection signal (blowout of ICP) is detected.

SC18-43# When the upper limit sensor (PS109) or the lower limit sensor (PS101) is OFF, PS109 or PS101 does not turn ON within a speci-fied period of time after the paper lift motor (M100) turns ON for its lifting or lowering operation. And at this time, an error detection signal is not detected.

Paper lift motor (M100)LU drive board (LUDB)Lower limit sensor (PS101)Upper limit sensor (PS109)Loose connection

Mai

n bo

dy Bypass SC18-51# When the upper limit sensor /bypass (PS23) or the lower limit sensor /bypass (PS43) is OFF, PS23 or PS43 does not turn ON within a specified period of time after the bypass tray lift motor (M22) turns ON for its lifting or lowering operation. And at this time, an error detection signal (24V cut off) is detected.

"Press START to restart" is dis-played on the operation panel. An error code is displayed (J10-01 jam count) only for data col-lection, list out-put and CSRC.

Bypass tray lift motor (M22)Printer control board (PRCB)Upper limit sensor /Bypass (PS23)Lower limit sensor /Bypass (PS43)DC power supply /2 (DCPS2)Loose connection

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 19: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

13. MALFUNCTION CODE

461

Field Service Ver3.0 May.2006

Mai

n bo

dy Bypass SC18-52# When the upper limit sensor /bypass (PS23) or the lower limit sensor /bypass (PS43) is OFF, PS23 or PS43 does not turn ON within a specified period of time after the bypass tray lift motor (M22) turns ON for its lifting or lowering operation. And at this time, an error detection signal (blowout of ICP) is detected.

"Press START to restart" is dis-played on the operation panel. An error code is displayed (J10-01 jam count) only for data col-lection, list out-put and CSRC.

Bypass tray lift motor (M22)Printer control board (PRCB)Upper limit sensor /Bypass (PS23)Lower limit sensor /Bypass (PS43)DC power supply /2 (DCPS2)Loose connection

SC18-53# When the upper limit sensor /bypass (PS23) or the lower limit sensor /bypass (PS43) is OFF, PS23 or PS43 does not turn ON within a specified period of time after the bypass tray lift motor (M22) turns ON for its lifting or lowering operation. And at this time, an error detection signal is not detected.

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 20: Troubleshooting Bizhub Pro 920

13. MALFUNCTION CODE

462

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

Mai

n bo

dy Wire cleaning abnor-mality

SC21-01 • When the charge cleaning home sensor (PS41) is OFF with the main power switch (SW1) ON, PS41 does not turn ON within a specified period of time after the charge cleaning motor (M23) turns ON for home position research operation (return operation). At this time, an error detection signal (blow-out of ICP) is not detected.

• PS41 does not turn OFF within a specified period of time after the reverse opera-tion (return operation) is started. At this time, an error detection signal (blowout of ICP) is not detected.

• It is checked that the time for the M23 operations is over. The charge cleaning limit sen-sor (PS42) does not turn ON within a specified period of time after the reverse opera-tion (return operation) is started for detection of PS41 being OFF. Or, PS41 does not turn ON within a specified period of time after PS42 turns ON. At this time, an error detection signal (blow-out of ICP) is not detected.

The main body stops immedi-ately to turn OFF the main relay (RL1).

Charge cleaning motor (M23)Printer control board (PRCB)Charge cleaning home sen-sor (PS41)Charge cleaning limit sensor (PS42)Wiring harness brokenLoose connection

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 21: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

13. MALFUNCTION CODE

463

Field Service Ver3.0 May.2006

Mai

n bo

dy Wire cleaning abnor-mality

SC21-02 • The blowout of ICP for the charge cleaning motor (M23) in the printer control board (PRCB) is checked.When the charge cleaning home sensor (PS41) is OFF with the main power switch (SW1) ON, PS41 does not turn ON within a specified period of time after the M23 turns ON for home position research operation (return operation). And at this time, an error detection signal (blowout of ICP) is detected.

• PS41 does not turn OFF within a specified period of time after the reverse opera-tion (return operation) is started. And at this time, an error detection signal (blow-out of ICP) is detected.

• The charge cleaning limit sen-sor (PS42) does not turn ON within a specified period of time after the reverse opera-tion (return operation) is started for detection of PS41 being OFF. Or, PS41 does not turn ON within a specified period of time after PS42 turns ON. At this time, an error detection signal (blow-out of ICP) is detected.

The main body stops immedi-ately to turn OFF the main relay (RL1).

Charge cleaning motor (M23)Printer control board (PRCB)Charge cleaning home sen-sor (PS41)Charge cleaning limit sensor (PS42)Wiring harness brokenLoose connection

SC21-03 The locking of the charge clean-ing motor (M23) is detected. A motor lock signal is detected while moving from the charge cleaning limit sensor (PS42) side to the charge cleaning home sen-sor (PS41) side, and after a retry operation, a fifth motor lock signal is detected.

Charge cleaning motor (M23)Printer control board (PRCB)Charge cleaning home sen-sor (PS41)Charge cleaning limit sensor (M23)Charging/cleaning member

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 22: Troubleshooting Bizhub Pro 920

13. MALFUNCTION CODE

464

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

Mai

n bo

dy Wire cleaning abnor-mality

SC21-04 • It is checked that the opera-tions of the transfer/separa-tion cleaning motor (M18) are over.When the transfer/separation cleaning home sensor (PS11) is OFF with the main power switch (SW1) ON, PS11 does not turn ON within a specified period of time after the M18 turns ON for a home position research operation (return operation). At this time, an error detection signal (blow-out of ICP) is not detected.

• PS11 does not turn OFF within a specified period of time after the reverse opera-tion (return operation) is started. At this time, an error detection signal (blowout of ICP) is not detected.

• It is checked that the opera-tions of the M18 are over.The transfer/separation clean-ing limit sensor (PS12) does not turn ON within a specified period of time after the reverse operation (return operation) is started for detection of PS11 being OFF. Or, PS11 does not turn ON within a specified period of time after PS12 turns ON. At this time, an error detection signal (blowout of ICP) is not detected.

The main body stops immedi-ately to turn OFF the main relay (RL1).

Transfer/separation clean-ing motor (M18)ADU drive board (ADUDB)Transfer/separation clean-ing home sensor (PS11)Transfer/separation clean-ing limit sensor (PS12)Wiring harness brokenLoose connection

SC21-06 The locking of the transfer/sepa-ration cleaning motor (M18) is detected. Motor lock signals are detected while moving from the transfer/separation limit sensor (PS12) side to the transfer/separation home sensor (PS11) side, and after a retry operation, a fifth motor lock signal is detected.

Transfer/separation clean-ing motor (M18)ADU drive board (ADUDB)Transfer/separation clean-ing home sensor (PS11)Transfer/separation clean-ing limit sensor (PS12)Transfer/separation clean-ing member

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 23: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

13. MALFUNCTION CODE

465

Field Service Ver3.0 May.2006

Mai

n bo

dy Motor abnor-mality

SC23-01 The speed error signal of the toner bottle motor (M15) is checked. An error detection signal is detected twice in succession a specified period of time after M15 turns ON (the first signal is ignored).

The main body stops immedi-ately to turn OFF the main relay (RL1).

Toner bottle motor (M15)Printer control board (PRCB)

SC23-02 The speed error signal of the developing motor (M3) is checked. Since an error detection signal is detected a second after M3 turns ON, turn OFF M3 for a specified period of time. Then, an error detection signal is detected again a specified period of time after it is turned ON again.

Developing motor (M3)Printer control board (PRCB)

SC23-03 The locking of the blade motor (M14) is detected. The error detection signal (over current) of M14 is detected.

Drum motor (M2)Blade motor (M14)Printer control board (PRCB)Blade sensor /1 (PS30)Blade sensor /2 (PS31)DC power supply /2 (DCPS2)Wiring harness brokenLoose connection

SC23-04 It is checked that the movement of the blade motor (M14) is not completed, and the 24V power source is also checked. The drum READY1 signal (READY condition) cannot be detected within a specified period of time after the drum motor (M2) turns ON. Or, the drum READY1 signal (READY release condition) cannot be detected within a specified period of time after M2 turns OFF. At this time, an error detection signal (24V cut out) is detected.

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 24: Troubleshooting Bizhub Pro 920

13. MALFUNCTION CODE

466

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

Mai

n bo

dy Motor abnor-mality

SC23-05 The blowout of ICP for the blade motor (M14) in the printer control board (PRCB) is checked. The drum READY1 signal (READY condition) cannot be detected within a specified period of time after the drum motor (M2) turns ON. Or, the drum READY1 signal (READY release condition) cannot be detected within a specified period of time after M2 turns OFF. At this time, the error detection signal (blowout of ICP) of M14 is detected.

The main body stops immedi-ately to turn OFF the main relay (RL1).

Drum motor (M2)Blade motor (M14)Printer control board (PRCB)Blade sensor /1 (PS30)Blade sensor /2 (PS31)DC power supply /2 (DCPS2)Wiring harness brokenLoose connection

SC23-06 It is checked that the movement of the blade motor (M14) is not completed. The drum READY1 signal (READY condition) cannot be detected within a specified period of time after the drum motor (M2) turns ON. Or, the drum READY1 signal (READY release condition) cannot be detected within a specified period of time after M2 turns OFF. At this time, an error detection signal is not detected.

SC23-07 It is checked that the movement of the blade motor (M14) is not completed, and 24V power source is also checked.The blade READY signal (READY condition) cannot be detected within a specified period of time after the blade replacement signal turns ON. Or, the blade READY signal (READY release condition) cannot be detected within a specified period of time after the blade replacement signal turns OFF. At this time, an error detec-tion signal (24V cut off) is detected.

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 25: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

13. MALFUNCTION CODE

467

Field Service Ver3.0 May.2006

Mai

n bo

dy Motor abnor-mality

SC23-08 The blowout of ICP for the blade motor (M14) in the printer control board (PRCB) is checked. The blade READY signal (READY condition) cannot be detected within a specified period of time after the blade replacement signal turns ON. Or, the blade READY signal (READY release condition) cannot be detected within a specified period of time after the blade replacement signal turns OFF. At this time, an error detec-tion signal (blowout of ICP) of M14 is detected.

The main body stops immedi-ately to turn OFF the main relay (RL1).

Drum motor (M2)Blade motor (M14)Printer control board (PRCB)Blade sensor /1 (PS30)Blade sensor /2 (PS31)DC power supply /2 (DCPS2)Wiring harness brokenLoose connection

SC23-09 It is checked that the movement of the blade motor (M14) is not completed. The blade READY signal (READY condition) cannot be detected within a specified period of time after the blade replacement signal turns ON. Or, the blade READY signal (READY release condition) cannot be detected within a specified period of time after the blade replacement signal turns OFF. At this time, an error detec-tion signal is not detected.

Blade motor (M14)Printer control board (PRCB)Blade sensor /1 (PS30)Blade sensor /2 (PS31)Wiring harness brokenLoose connection

SC23-10 It is checked that the drum motor (M2) does not start. The drum READY2 signal (READY signal) is not detected within a specified period of time after M2 turns ON.

Drum motor (M2)Printer control board (PRCB)Loose connection

SC23-11 The blowout of ICP for the toner supply motor (M11) in the printer control board (PRCB) is checked. An error detection signal (blowout of ICP) is detected when M11 turns ON.

Toner supply motor (M11)Wiring harness broken

SC23-21 When the recycle cut motor (M24) is turned ON, an error detection signal is detected twice in a row within a specified period of time. (An error detection signal on the first time is ignored.)

Recycle cut motor (M24)Recycle cut drive board (RCDB)

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 26: Troubleshooting Bizhub Pro 920

13. MALFUNCTION CODE

468

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

Mai

n bo

dy Motor abnor-mality

SC24-01 The temperature of the drum temperature sensor (TH5) detected a specified period of time after the main power switch (SW1) is turned ON is -3°C or lower, and also, the drum temper-ature after a specified period of time is -3°C or lower.

The main body stops immedi-ately to turn OFF the main relay (RL1).

Printer control board (PRCB)Drum temperature sensor (TH5)

SC24-02 When the main power switch (SW1) turns ON with the fusing temperature below 50°C, the detected temperature of the drum temperature sensor (TH5) is more than 52°C, and when the detected temperature is above 52°C after a specified period of time.

Connec-tion abnor-mality

SC24-03 The erase lamp (EL) is uncon-nected.

Erase lamp (EL)Loose connection

High voltage power source abnor-mality

SC28-01 A charge leak is detected. After a charge error detection signal is detected while in the charge ON, up to 5 charge ON/OFF opera-tions occur in succession.

If there is a sheet of paper being printed, the main body completes the paper exit before stopping operations. Immediately to turn OFF the main relay (RL1).

High voltage unit /1 (HV1)Charging/power feeding contact

SC28-02 A transfer leak is detected. After a transfer error detection signal is detected while in the transfer ON, up to 5 transfer ON/OFF opera-tions occur in succession.

High voltage unit /2 (HV2)Transfer/separation chargerPower feeding contact

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 27: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

13. MALFUNCTION CODE

469

Field Service Ver3.0 May.2006

Mai

n bo

dy High voltage power source abnor-mality

SC28-03 A separation leak is detected. After a separation error detection signal is detected while in the separation ON, up to 5 separa-tion ON/OFF operations occur in succession.

The main body stops immedi-ately to turn OFF the main relay (RL1).

Toner control sensor board (TCSB)Printer control board (PRCB)High voltage unit /2 (HV2)Transfer/separation chargerPower feeding contactADU drive board (ADUDB)Wiring harness broken

SC28-04 The error detection signal (blow-out of a 24V ICP) of the high volt-age unit /2 (HV2) is detected.

Process abnor-mality

SC29-01 The dirt correction of the sensor is not completed. While in the maximum density correction, the dirt correction of the IDC sensor (IDCS) is not sufficient. When this condition is detected 10 times in succession, the error code is dis-played.

SC29-02# The maximum density correction is not completed. While in the maximum density correction, the number of rotations of the devel-oping roller gets to the maximum.

Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and the CSRC. The control of the main body is made by using a data previously obtained.

Toner control sensor board (TCSB)Printer control board (PRCB)Developing motor (M3)Write unitOverall control board (OACB)

SC29-03# The IDC sensor (IDCS) output abnormality. While in the maxi-mum density correction, a patch for control is not output. (No out-put is made from the IDCS.)

SC29-04 The dirt correction of the sensor is not completed. While in gamma correction, the dirt cor-rection of the PGC sensor (PGCS) is not sufficient. When SC29-4 or SC29-7 is detected ten times in succession, this error code is displayed.

The main body stops immedi-ately to turn OFF the main relay (RL1).

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 28: Troubleshooting Bizhub Pro 920

13. MALFUNCTION CODE

470

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

Mai

n bo

dy Process abnor-mality

SC29-05# The PGC sensor (PGCS) output abnormality. While in the gamma correction, a patch for control is not output. (No output is made from the PGCS.)

Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and the CSRC. The control of the main body is made by using a data previously obtained.

Toner control sensor board (TCSB)Printer control board (PRCB)Developing motor (M3)Write unitOverall control board (OACB)

SC29-06# The gamma correction data is defective. The gamma correction output is abnormal. A regression error when carrying out a gamma curve operation while in the gamma correction.

SC29-07 The dirt correction of the sensor is not completed. While in the dot diameter correction, the dirt cor-rection of the PGC sensor (PGCS) is not sufficient. When SC29-4 or SC29-7 is detected ten times in succession, this error code is displayed.

The main body stops immedi-ately to turn OFF the main relay (RL1).

SC29-08# Correction abnormality. While in the dot diameter correction, the correction is terminated with an abnormal value.

Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and the CSRC. The control of the main body is made by using a data previously obtained.

Toner control sensor board (TCSB)Printer control board (PRCB)Developing motor (M3)Write unitOverall control board (OACB)

SC29-09 Drum potential sensor (DPS) out-put abnormality. While in the 0V check of the DPS, more than 100V of the drum surface poten-tial is detected more than 5 times. When this condition is detected 5 times in succession, the error code is displayed.

The main body stops immedi-ately to turn OFF the main relay (RL1).

Drum potential sensor board (DPSB)Printer control board (PRCB)Drum potential sensor (DPS)Loose connection

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 29: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

13. MALFUNCTION CODE

471

Field Service Ver3.0 May.2006

Mai

n bo

dy Process abnor-mality

SC29-10 Drum potential sensor (DPS) out-put abnormality. While in the drum potential correction, a patch for control is not output with the V1 getting to more than 350V. When this condition is detected 5 times in succession, the error code is displayed.

The main body stops immedi-ately to turn OFF the main relay (RL1).

Drum potential sensor board (DPSB)Printer control board (PRCB)Drum potential sensor (DPS)Loose connection

SC29-11 The data is defective. While in the drum potential correction, no convergence is obtained even after correction is made more than 10 times. When this condi-tion is detected 5 times in suc-cession, the error code is displayed.

SC29-12# Auto adjustment monitor value abnormality. No convergence is made in the auto adjustment of the transfer current.

Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and the CSRC. The control of the main body is made by using a data previously obtained.

High voltage unit /1 (HV1)High voltage unit /2 (HV2)Printer control board (PRCB)ADU drive board (ADUDB)SC29-13# Auto adjustment monitor value

abnormality. No convergence is made in the auto adjustment of the separation (AC) current.

SC29-14# Auto adjustment monitor value abnormality. No convergence is made in the auto adjustment of the separation (DC) current.

SC29-15# Auto adjustment monitor value abnormality. No convergence is made in the auto adjustment of the developing bias.

Fan abnor-mality

SC32-01 The rotation of the conveyance suction fan (FM2) is checked, and the 24V power source is also checked. An abnormal FM2 EM signal condition occurs a speci-fied period of time after FM2 is turned ON. This abnormal condi-tion recurs even a specified period of time after FM12 is turned OFF and then turned ON, and an error detection signal (24V cut off) is detected.

The main body stops immedi-ately to turn OFF the main relay (RL1).

AC drive board (ACDB)Conveyance suction fan (FM2)DC power supply /2 (DCPS2)Wiring harness earth faultLoose connection

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 30: Troubleshooting Bizhub Pro 920

13. MALFUNCTION CODE

472

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

Mai

n bo

dy Fan abnor-mality

SC32-02 The blowout of ICP for the con-veyance suction fan (FM2) in the AC drive board (ACDB) is checked. An abnormal condition occurs with the FM2 EM signal a speci-fied period of time after FM2 is turned ON. This abnormal condi-tion recurs even a specified period of time after FM2 is turned OFF and then turned ON, and an error detection signal (blowout of ICP) is detected.

The main body stops immedi-ately to turn OFF the main relay (RL1).

AC drive board (ACDB)Conveyance suction fan (FM2)DC power supply /2 (DCPS2)Wiring harness earth faultLoose connection

SC32-03 The rotation of the conveyance suction fan (FM2) is checked. An abnormal condition occurs with the FM2 EM signal a speci-fied period of time after FM2 is turned ON. This abnormal condi-tion recurs even a specified period of time after FM2 is turned OFF and then turned ON, and an error detection signal (24V cut off/blowout of ICP) is not detected.

SC32-04 The rotation of the fusing fan (FM1) is checked, and the 24V power source is also checked. An abnormal condition occurs with the FM1 EM signal a speci-fied period of time after FM1 is turned ON. This abnormal condi-tion recurs even a specified period of time after FM1 is turned OFF and then turned ON, and an error detection signal (24V cut off) is detected.

ADU drive board (ADUDB)Fusing fan (FM1)DC power supply /2 (DCPS2)Loose connection

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 31: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

13. MALFUNCTION CODE

473

Field Service Ver3.0 May.2006

Mai

n bo

dy Fan abnor-mality

SC32-06 The rotation of the fusing fan (FM1) is checked. An abnormal condition occurs with the FM1 EM signal a speci-fied period of time after FM1 is turned ON. This abnormal condi-tion recurs even a specified period of time after FM1 is turned OFF and then turned ON, and an error detection signal (24V cut off/blowout of ICP) is not detected.

The main body stops immedi-ately to turn OFF the main relay (RL1).

ADU drive board (ADUDB)Fusing fan (FM1)DC power supply /2 (DCPS2)Loose connection

SC32-07# When the print is completed, the fusing fan (FM1) EM signal gets into an abnormal condition.

Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and CSRC.

ADU sec-tion motor abnor-mality

SC33-01 Registration motor (M12) speed abnormality. A specified period of time after M12 turns ON, an error detection signal is detected twice in a row. (An error detection signal on the first time is ignored.)

The main body stops immedi-ately to turn OFF the main relay (RL1).

Registration motor (M12)Loose connection

SC33-05 The blowout of ICP for the web motor (M16) in the printer control board (PRCB) is checked, and the 24V power source is also checked. When M16 turn ON from OFF, error detection signals (blowout of ICP and the 24V cut off) are detected.

If there is a sheet of paper being printed, the main body completes the paper exit before stopping operations. Immediately to turn OFF the main relay (RL1).

DC power supply /2 (DCPS2)Printer control board (PRCB)

SC33-06 The blowout of ICP for the web motor (M16) in the printer control board (PRCB) is checked. When M16 turns ON from OFF, the blowout of ICP abnormality is detected with a 24V down signal normal.

Web motor (M16)Printer control board (PRCB)AC drive board (ACDB)

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 32: Troubleshooting Bizhub Pro 920

13. MALFUNCTION CODE

474

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

Mai

n bo

dy Fusing high tem-perature abnor-mality

SC34-01 Thermistor /1 (TH1) high temper-ature detection (software). TH1 detects a temperature of 210°C or above 5 times in a specified period of time.

The main body stops immedi-ately to turn OFF the main relay (RL1).

Caution

• When SC34-

**, SC35-**

or SC36-**

(fusing tem-

perature

related

abnormali-

ties) occur,

be sure to

repair

defective

parts before

setting the

software

DIPSW3-1

to 0. Set-

ting the

DIPSW3-1

to 0 with

defective

parts not

repaired

may result

in a fire.

Printer control board (PRCB)AC drive board (ACDB)Fusing heater lamp /1 (L2)Fusing heater lamp /2 (L3)Fusing heater lamp /3 (L4)Thermistor /1 (TH1)Thermistor /3 (TH3)

SC34-02 Thermistor /3 (TH3) high temper-ature detection (software). TH3 detects a temperature of 230°C or above 5 times in a specified period of time.

SC34-03 Thermistor /1 (TH1) high temper-ature detection (hardware). An abnormal condition is detected with the fusing error detection signal 1.

SC34-04 Thermistor /3 (TH3) high temper-ature detection (hardware). An abnormal condition is detected with the fusing error detection signal 4.

Printer control board (PRCB)AC drive board (ACDB)Fusing heater lamp /1 (L2)Fusing heater lamp /2 (L3)Fusing heater lamp /3 (L4)Thermistor /1 (TH1)Thermistor /2 (TH2)Thermistor /3 (TH3)Thermistor /4 (TH4)

Fusing low tem-perature abnor-mality

SC35-01 Thermistor /1 (TH1) low tempera-ture detection (software). TH1 does not get to 50°C when a specified period of time elapses after the main power switch (SW1) is turned ON for the fusing ON control.

SC35-02 Thermistor /3 (TH3) low tempera-ture detection (software). TH3 does not get to 50°C when a specified period of time elapses after the main power switch (SW1) is turned ON for the fusing ON control.

Fusing sensor abnor-mality

SC36-01 Thermistor /1 (TH1) high temper-ature detection (long time/soft-ware). TH1 detects a temperature of 200°C or above 30 times in a row in a specified period of time.

SC36-02 Thermistor /3 (TH3) high temper-ature detection (long time/soft-ware). TH3 detects a temperature of 220°C or above 30 times in a row in a specified period of time.

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 33: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

13. MALFUNCTION CODE

475

Field Service Ver3.0 May.2006

Mai

n bo

dy Fusing sensor abnor-mality

SC36-03 Thermistor /1 (TH1) low tempera-ture detection (hardware). The output voltage of the TH1 is detected as a low temperature abnormality (-6°C or lower) in the comparator circuit.

The main body stops immedi-ately to turn OFF the main relay (RL1).

Caution

• When SC34-

**, SC35-**

or SC36-**

(fusing tem-

perature

related

abnormali-

ties) occur,

be sure to

repair

defective

parts before

setting the

software

DIPSW3-1

to 0. Set-

ting the

DIPSW3-1

to 0 with

defective

parts not

repaired

may result

in a fire.

Printer control board (PRCB)AC drive board (ACDB)Fusing heater lamp /1 (L2)Fusing heater lamp /2 (L3)Fusing heater lamp /3 (L4)Thermistor /1 (TH1)Thermistor /2 (TH2)Thermistor /3 (TH3)Thermistor /4 (TH4)

SC36-04 Thermistor /3 (TH3) low tempera-ture detection (hardware). The output voltage of the TH3 is detected as a low temperature (-6°C or lower) in the comparator circuit.

SC36-05 Thermistor /2 (TH2) low abnor-mality detection (hardware). The output voltage of the TH2 is detected as a low temperature (-6°C or lower) or high temperature (240.5°Cor higher) abnormality in the comparator circuit.

SC36-06 Thermistor /4 (TH4) low abnor-mality detection (hardware). The output voltage of the TH4 is detected as a low temperature (-6°C or lower) or high temperature (240.5°Cor higher) abnormality in the comparator circuit.

Scanner abnor-mality

SC41-01 The scanner home sensor (PS51) does not turn ON within a speci-fied period of time after the home position search is started.

The main body stops immedi-ately to turn OFF the main relay (RL1).

Scanner drive board (SDB)Scanner motor (M13)Scanner home sensor (PS5)DC power supply /2 (DCPS2)Wiring harness earth faultLoose connection

Writ-ing sec-tion abnor-mality

SC41-02 When the speed of the polygon motor (M17) is being switched, a speed lock signal is not detected within a specified period of time.

Scanner drive board (SDB)Polygon motor drive board (PMDB)Polygon motor (M17)

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 34: Troubleshooting Bizhub Pro 920

13. MALFUNCTION CODE

476

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

Mai

n bo

dy Fan abnor-mality

SC42-01 The rotation of the scanner cool-ing fan (FM7) is checked, and 24V power source is also checked. An abnormal condition occurs with the FM7 EM signal a specified period of time after FM7 turns ON. This abnormal condi-tion recurs even a specified period of time after FM7 is turned OFF and then turned ON, and an error detection signal (24V cut off) is detected.

The main body stops immedi-ately to turn OFF the main relay (RL1).

Scanner drive board (SDB)Scanner cooling fan (FM7)DC power supply /2 (DCPS2)Wiring harness earth faultLoose connection

SC42-04 The rotation of the write unit cool-ing fan /1 (FM5) is checked, and 24V power source is also checked. An abnormal condition occurs with the FM5 EM signal a specified period of time after FM5, the write unit cooling fan /2 (FM8) turns ON. This abnormal condition recurs even a specified period of time after FM5/FM8 is turned OFF and then turned ON, and an error detection signal (24V cut off) is detected.

Write unit cooling fan /1 (FM5)Overall control board (OACB)DC power supply /2 (DCPS2)AC drive board (ACDB)Wiring harness earth fault

SC42-05 The blowout of ICP for the write unit cooling fan /1 (FM5) in the AC drive board (ACDB) is checked. An abnormal condition occurs with the FM5 EM signal a speci-fied period of time after FM5, the write unit cooling fan /2 (FM8) turns ON. This abnormal condi-tion recurs even a specified period of time after FM5/FM8 is turned OFF and then turned ON, and an error detection signal (blowout of ICP) is detected.

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 35: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

13. MALFUNCTION CODE

477

Field Service Ver3.0 May.2006

Mai

n bo

dy Fan abnor-mality

SC42-06 The rotation of the write unit cool-ing fan /1 (FM5) is checked. An abnormal condition occurs with the FM5 EM signal a speci-fied period of time after FM5 and write unit cooling fan /2 (FM8) turns ON. This abnormal condi-tion recurs even a specified period of time after FM5/FM8 is turned OFF and then turned ON, and an error detection signal (24V cut off/blowout of ICP) is not detected.

The main body stops immedi-ately to turn OFF the main relay (RL1).

Write unit cooling fan /1 (FM5)Write unit cooling fan /2 (FM8)AC drive board (ACDB)Wiring harness earth faultLoose connection

SC42-07 When the print is started, an error detection signal of the writing section cooling fan /1 (FM5) is detected.

SC42-08 The rotation of the write unit cool-ing fan /2 (FM8) is checked and the 24V power source is also checked. An abnormal condition occurs with the FM8 EM signal a specified period of time after the write unit cooling fan /1 (FM5) and /2 (FM8) turns ON. This abnormal condition recurs even a specified period of time after FM5/FM8 is turned OFF and then turned ON, and an error detection signal (24V cut off) is detected.

DC power supply /2 (DCPS2)AC drive board (ACDB)Write unit cooling fan /1 (FM5)Write unit cooling fan /2 (FM8)Cooling fan /4 (FM12)Wiring harness earth faultLoose connection

SC42-09 The blowout of ICP for the write unit cooling fan /2 (FM8) in the AC drive board (ACDB) is checked. An abnormal condition occurs with the FM8 EM signal a speci-fied period of time after the write unit cooling fan /1 (FM5) and /2 (FM8) turns ON. This abnormal condition recurs even a specified period of time after FM5/FM8 is turned OFF and then turned ON, and an error detection signal (blowout of ICP) is detected.

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 36: Troubleshooting Bizhub Pro 920

13. MALFUNCTION CODE

478

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

Mai

n bo

dy Fan abnor-mality

SC42-10 The rotation of the write unit cool-ing fan /3 (FM8) is checked. An abnormal condition occurs with the FM8 EM signal a speci-fied period of time after the write unit cooling fan /1 (FM5) and /2 (FM8) turns ON. This abnormal condition recurs even a specified period of time after FM5/FM8 is turned OFF and then turned ON, and an error detection signal (24V cut off/blowout of ICP) is not detected.

The main body stops immedi-ately to turn OFF the main relay (RL1).

DC power supply /2 (DCPS2)AC drive board (ACDB)Write unit cooling fan /1 (FM5)Write unit cooling fan /2 (FM8)Cooling fan /4 (FM12)Wiring harness earth faultLoose connection

SC42-11 When the print is started, an error detection signal of the writing section cooling fan /2 (FM8) is detected.

SC42-12 The rotation of the cooling fan /4 (FM12) is checked and the 24V power source is also checked. An abnormal condition occurs with the FM12 EM signal a speci-fied period of time after FM12 turns ON. This abnormal condi-tion recurs even a specified period of time after FM12 is turned OFF and then turned ON, and an error detection signal (24V cut off) is detected.

DC power supply /2 (DCPS2)AC drive board (ACDB)Cooling fan /4 (FM12)Wiring harness brokenLoose connection

SC42-13 The blowout of ICP for the cool-ing fan /4 (FM12) in the AC drive board (ACDB) is checked. An abnormal condition occurs with the FM12 EM signal a speci-fied period of time after FM12 turns ON. This abnormal condi-tion recurs even a specified period of time after FM12 is turned OFF and then turned ON, and an error detection signal (blowout of ICP) is detected.

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 37: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

13. MALFUNCTION CODE

479

Field Service Ver3.0 May.2006

Mai

n bo

dy Fan abnor-mality

SC42-14 Rotation of the cooling fan /4 (FM12) is checked. An abnormal condition occurs with the FM12 EM signal a specified period of time after FM12 turns ON. This abnormal condition recurs even a specified period of time after FM12 is turned OFF and then turned ON, and an error detection signal (24V cut off/blowout of ICP) is not detected.

The main body stops immedi-ately to turn OFF the main relay (RL1).

DC power supply /2 (DCPS2)AC drive board (ACDB)Cooling fan /4 (FM12)Wiring harness brokenLoose connection

SC42-16 The rotation of the polygon cool-ing fan (FM9) is checked and the 24V power source is also checked. An abnormal condition occurs with the FM9 EM signal a speci-fied period of time after FM9 turns ON. This abnormal condition recurs even a specified period of time after FM9 is turned OFF and then turned ON, and an error detection signal (24V cut off) is detected.

DC power supply /2 (DCPS2)AC drive board (ACDB)Polygon cooling fan (FM9)Wiring harness brokenLoose connection

SC42-17 The blowout of ICP for the poly-gon cooling fan (FM9) in the AC drive board (ACDB) is checked. An abnormal condition occurs with the FM9 EM signal a speci-fied period of time after FM9 turns ON. This abnormal condition recurs even a specified period of time after FM9 is turned OFF and then turned ON, and an error detection signal (blowout of ICP) is detected.

SC42-18 The rotation of the polygon cool-ing fan (FM9) is checked. An abnormal condition occurs with the FM9 EM signal a speci-fied period of time after FM9 turns ON. This abnormal condition recurs even a specified period of time after FM9 is turned OFF and then turned ON, and an error detection signal (24V cut off/blowout of ICP) is not detected.

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 38: Troubleshooting Bizhub Pro 920

13. MALFUNCTION CODE

480

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

Mai

n bo

dy Fan abnor-mality

SC42-19# When the print is started, an error detection signal of the polygon cooling fan (FM9) is detected.

Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and CSRC.

DC power supply /2 (DCPS2)AC drive board (ACDB)Polygon cooling fan (FM9)Wiring harness brokenLoose connection

SC42-20 Power supply cooling fan /1 (FM19) and /2 (FM20) rotation check. A specified period of time after FM19 and FM20 turn ON, the FM19 EM signal and the FM20 EM signal get into an abnormal condition at the same time. And both the signals show an abnormal condition at the same time a specified period of time after they are turned ON again after being turned OFF, and also, no error detection signal (24V cut off/ blowout of a fuse) is detected).

The main body stops immedi-ately to turn OFF the main relay (RL1).

DC power supply /1 (DCPS1)Power supply cooling fan /1 (FM19)Power supply cooling fan /2 (FM20)Wiring harness brokenLoose connection

SC42-21 Paper exit cooling fan /Lw1 (FM13) and /Lw2 (FM14) rotation check. A specified period of time after FM13 and FM14 turn on, the FM13 EM signal and the FM14 EM signal get into an abnormal condition at the same time. And both the signals show an abnor-mal condition at the same time a specified period of time after they are turned on again after being turned off, and also, no error detection signal (24V cut off/ blowout of ICP) is not detected.

DC power supply /2 (DCPS2)Printer control board (PRCB)Paper exit cooling fan /Lw1 (FM13)Paper exit cooling fan /Lw2 (FM14)

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 39: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

13. MALFUNCTION CODE

481

Field Service Ver3.0 May.2006

Mai

n bo

dy Fan abnor-mality

SC42-22 Paper exit cooling fan /Up1 (FM15) and /Up2 (FM17) rotation check. A specified period of time after FM15 and FM17 turn on, the FM15 EM signal and the FM17 EM signal get into an abnormal condition at the same time. And both the signals show an abnor-mal condition at the same time a specified period of time after they are turned on again after being turned off, and also, no error detection signal (24V cut off/ blowout of ICP) is not detected.

The main body stops immedi-ately to turn OFF the main relay (RL1).

DC power supply /2 (DCPS2)Printer control board (PRCB)Paper exit cooling fan /Up1 (FM15)Paper exit cooling fan /Up2 (FM17)

Image processing abnor-mality

SC46-01* While in the image write, APC is not applicable for the correction of the sub scan beam. Due to the 12V DC power for the laser drive not supplied, the MPC being wrong and the laser defective, the laser does not light up. Also, due to the rotation of the polygon mir-ror unavailable, the displacement of the index sensor, and the index sensor being defective, the index sensor cannot detect the laser.

If there is a sheet of paper being printed, the main body completes the paper exit before stopping operations. Immediately to turn OFF the main relay (RL1).

Writing sectionPower connector of the overall control board (OACB)

SC46-02* FIFO address abnormality for the scanner. While in the image read, the com-pression of image data that is read in is not correctly termi-nated.

Overall control board (OACB)(Gate array damaged)

SC46-03* FIFO address abnormality for the printer. While in the image write, the expansion processing of image data that is read in is not correctly terminated.

SC46-05* An error interrupt occurs with the compression/expansion chip FIFO.

SC46-06* Elongation abnormality.

SC46-08* While in the execution of APC, no change is found in the output of the index sensor.

Writing sectionPower connector of the overall control board (OACB)

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 40: Troubleshooting Bizhub Pro 920

13. MALFUNCTION CODE

482

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

Mai

n bo

dy Image processing abnor-mality

SC46-12* After negation of SVV, the com-pression of images that are read in and their development into the page memory are not terminated within a specified period of time.

If there is a sheet of paper being printed, the main body completes the paper exit before stopping operations. Immediately to turn OFF the main relay (RL1).

Overall control board (OACB)

SC46-13* While in the image read, the com-pression processing from the scanner into the memory does not terminate within a specified period of time. The development from the scanner into the page memory does not terminate within a specified period of time. The SVV is not detected within a specified period of time.

Printer control board (PRCB)Overall control board (OACB)RADF

SC46-14* While in the image write, the expansion processing from the memory to the printer does not terminate within a specified period of time. The output from the page mem-ory to the printer does not termi-nate within a specified period of time. The PVV is not detected within a specified period of time.

Printer control board (PRCB)Overall control board (OACB)

SC46-15* When writing images, in spite of no resource provided, an inap-propriate processing such as an access to the elongation device is made.

Overall control board (OACB)OACB program

SC46-16* When reading images, in spite of no resource provided, an inap-propriate processing such as an access to the compression device is made.

SC46-17* When processing images, a filter coefficient cannot be created nor-mally.

SC46-19* When accessing to the memory device, a defective software is detected.

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 41: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

13. MALFUNCTION CODE

483

Field Service Ver3.0 May.2006

Mai

n bo

dy Image processing abnor-mality

SC46-21* The expansion processing from the memory to the page memory is not terminated within a speci-fied period of time. The compression processing from the page memory to the memory is not terminated within a specified period of time. The development from the mem-ory into the page memory is not terminated within a specified period of time. The transmission of the compressed data from memory to memory is not termi-nated within a specified period of time.

If there is a sheet of paper being printed, the main body completes the paper exit before stopping operations. Immediately to turn OFF the main relay (RL1).

Printer control board (PRCB)Overall control board (OACB)OACB program

SC46-23* While in the image read, SVV does not turn OFF within a speci-fied period of time and the prepa-ration for scanning the next page cannot be started.

Overall control board (OACB)

SC46-24* Shading correction abnormality (GA abnormality).

Overall control board (OACB)OACB program

SC46-25* AOC/AGC adjustment abnormal-ity.• The light blocking cover at the

read section and the lens cover are removed.

• The connector of the CCD board is disconnected.

• The power cable of the CCD board is unplugged.

• The ICP of the CCD board is cut off.

• The light volume of the expo-sure lamp is excessive.

• The exposure lamp does not light up.

CCD board (CCDB)Exposure lamp (L1)

SC46-26# The adjustment data evacuated by resolutions is not available.

Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and CSRC.

Overall control board (OACB)

SC46-27# A density conversion gamma curve cannot be created normally.

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 42: Troubleshooting Bizhub Pro 920

13. MALFUNCTION CODE

484

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

Mai

n bo

dy Image processing abnor-mality

SC46-29* Calibration start abnormality. If there is a sheet of paper being printed, the main body completes the paper exit before stopping operations. Immediately to turn OFF the main relay (RL1).

Overall control board (OACB)OACB program

SC46-30* Calibration completion abnormal-ity.

SC46-31* Despite of the MPC not being ter-minated, the initial sampling of the APC is attempted.

SC46-32* While executing the APC, the execution of the MPC is attempted.

SC46-34* When a clock for the image write is abnormal, the sub scan beam interval is attempted to be cor-rected.

SC46-35 Sequentially shot page area abnormality. Due to an image area abnormality on the memory, images cannot be developed on the memory.

SC46-36 The PVV is turned ON before the initial APC start processing is completed.

Polygon motor (M17)Overall control board (OACB)OACB programPrinter control board (PRCB)PRCB program

SC46-40 HDD /1 (HDD1) initialization abnormality. The HDD1 is defective, or the connector is poorly connected.

The main body stops immedi-ately to turn OFF the main relay (RL1).

Overall control board (OACB)OACB programHDD /1 (HDD1)

SC46-41 The JOB information cannot be stored on the HDD /1 (HDD1).

SC46-42 When hard disk /1 (HDD1) JOB auto deletion is being executed, a route cannot be opened.

SC46-43 HDD /1 (HDD1) access defective. The HDD1 is defective or the connector is poorly connected.

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 43: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

13. MALFUNCTION CODE

485

Field Service Ver3.0 May.2006

Mai

n bo

dy Image processing abnor-mality

SC46-61# The scan operation starts before the original skew adjustment is terminated. (The skew adjust-ment is too late.)

Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and CSRC.

DF control board (DFCB)Original skew sensor /Rr (PS311)Original skew sensor /Fr (PS312)

SC46-62# The print operation starts before the paper mis-centering adjust-ment is terminated. (The mis-cen-tering adjustment is too late.)

Centering sensor (PS1)

SC46-63# The AGC is retried due to the decreased light volume of the exposure lamp. However, no error occurs.

Exposure lamp (L1)

SC46-64# A PWM gamma curve is not cre-ated properly.

Toner control sensor board (TCSB)

SC46-65# Due to the paper skew correction amount being in excess of the permissible limit, the print is made with the leading edge shifted.

Overall control board (OACB)

SC46-80* The message queue is insufficient or destroyed.

If there is a sheet of paper being printed, the main body completes the paper exit before stopping operations. Immediately to turn OFF the main relay (RL1).

SC46-81* The parameter value is in excess of the permissible limits.

SC46-82* The ID of the task that sends the message queue is undefined.

SC46-83* The receiving event of the mes-sage is undefined.

SC46-90* Memory access abnormality. Overall control board (OACB)

SC46-91* Header readout address abnor-mality.

Overall control board (OACB)

Commu-nication abnor-mality

SC49-01*1 The communication from IC-203 to the overall control board (OACB) is blocked.

The main body stops immedi-ately to turn OFF the main relay (RL1).

VI

SC49-03 DMA abnormality. —

SC49-04 HDD /2 (HDD2) abnormality. HDD /2 (HDD2)

SC49-05 IC cooling fan (FM21) abnormal-ity.

IC cooling fan (FM21)

SC49-06 FATAL error. —

SC49-07 The CF card in IC-203 is different from the program version of the hard disk /2 (HDD2).

IC-203

*1 The error code is not displayed on the operation board.

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 44: Troubleshooting Bizhub Pro 920

13. MALFUNCTION CODE

486

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

Mai

n bo

dy Commu-nication abnor-mality

SC49-08*1 While in the security ON, the unlock of the hard disk /2 (HDD2) results in failure. (Due to the mis-match of the password)

The main body stops immedi-ately to turn OFF the main relay (RL1).

Formatted HDD /2 (HDD2)

SC49-09*1 While in the security ON, an unlocked HDD is connected.

SC49-10 An unformatted HDD /2 (HDD2) is detected.

HDD /2 (HDD2)

SC50-01* I/O initial communication check in the printer control board (PRCB). Main body drive serial input abnormality 1. Within a specified period of time after the power ON ACK, a serial data is not received from the main body drive unit.

Printer control board (PRCB)

SC50-02* Main body drive serial input abnormality 2. Within a specified period of time after the power ON ACK, a serial data is not received from the main body drive unit.

SC50-03* Main body drive serial input abnormality 3. Within a specified period of time after the power ON ACK, a serial data is not received from the main body drive unit.

SC50-04* Main body drive serial input abnormality 4. Within a specified period of time after the power ON ACK, a serial data is not received from the main body drive unit.

SC50-05* Communication error check between the printer engine sys-tem boards. Drive communication reception error detection abnor-mality. A reception error interrup-tion occurs while in the drive board serial data reception. Or, due to the occurrence of the data checksum error /ID information error, a retransmission request is made three times and an error is detected on the 4th time.

Printer control board (PRCB)Each of the drive boardsLoose connection

*1 Since this is a security-related error code, be sure to contact KMBT before taking any measure.

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 45: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

13. MALFUNCTION CODE

487

Field Service Ver3.0 May.2006

Mai

n bo

dy Commu-nication abnor-mality

SC50-10* Initial communication check between OACB/PRCB. Overall control board (OACB) communication connection abnormality. An initial data recep-tion is not made from the OACB within a specified period of time after the power is turned on.

The main body stops immedi-ately to turn OFF the main relay (RL1).

Printer control board (PRCB)Overall control board (OACB)Loose connection

SC50-11* Communication error check between OACB/PRCB. Overall control board (OACB) communi-cation serial reception error detection abnormality.

Fan abnor-mality

SC52-01 The rotation of the cooling fan /1 (FM3) and /2 (FM4) are checked and +24V power source is also checked. An abnormal condition occurs with the FM3 and FM4 EM signal a specified period of time after FM3 and FM4 turns ON. This abnormal condition recurs even a specified period of time after FM3 and FM4 are turned OFF and then turned ON, and an error detection signal (24V cut off) is detected.

AC drive board (ACDB)Cooling fan /1 (FM3)Cooling fan /2 (FM4)DC power supply /2 (DCPS2)

SC52-02 Rotation of the cooling fan /1 (FM3) and /2 (FM4) are checked. An abnormal condition occurs with the FM3 and FM4 EM signal a specified period of time after FM3 and FM4 turns ON. This abnormal condition recurs even a specified period of time after FM3 and FM4 are turned OFF and then turned ON, and an error detection signal (24V cut off) is not detected.

AC drive board (ACDB)Printer control board (PRCB)Cooling fan /1 (FM3)Cooling fan /2 (FM4)Loose connection

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 46: Troubleshooting Bizhub Pro 920

13. MALFUNCTION CODE

488

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

Mai

n bo

dy Fan abnor-mality

SC52-03# The blowout of ICP for the cool-ing fan /1 (FM3) in the AC drive board (ACDB) is checked. An abnormal condition occurs with the FM3 EM signal a speci-fied period of time after FM3 turns ON. This abnormal condition recurs even a specified period of time after FM3 is turned OFF and then turned ON, and an error detection signal (blowout of ICP) is detected.

Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and CSRC.

AC drive board (ACDB)Cooling fan /1 (FM3)Wiring harness earth fault

SC52-04# Rotation of the cooling fan /1 (FM3) is checked. An abnormal condition occurs with the FM3 EM signal a specified period of time after FM3 turns ON. This abnormal condition recurs even a specified period of time after FM3 is turned OFF and then turned ON, and an error detection signal (blowout of ICP) is not detected.

AC drive board (ACDB)Cooling fan /1 (FM3)Loose connection

SC52-05# The blowout of ICP for the cool-ing fan /2 (FM4) in the AC drive board (ACDB) is checked. An abnormal condition occurs with the FM4 EM signal a speci-fied period of time after FM4 turns ON. This abnormal condition recurs even a specified period of time after FM4 is turned OFF and then turned ON, and an error detection signal (blowout of ICP) is detected.

AC drive board (ACDB)Cooling fan /2 (FM4)Wiring harness earth fault

SC52-06# Rotation of the cooling fan /2 (FM4) is checked. An abnormal condition occurs with the FM4 EM signal a specified period of time after FM4 turns ON. This abnormal condition recurs even a specified period of time after FM4 is turned OFF and then turned ON, and an error detection signal (blowout of ICP) is not detected.

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 47: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

13. MALFUNCTION CODE

489

Field Service Ver3.0 May.2006

Mai

n bo

dy Fan abnor-mality

SC52-07 The rotation of the cooling fan /3 (FM6) is checked and +24V power source is also checked. An abnormal condition occurs with the FM6 EM signal a speci-fied period of time after FM6 turns ON. This abnormal condition recurs even a specified period of time after FM6 is turned OFF and then turned ON, and an error detection signal (24V cut off) is detected.

The main body stops immedi-ately to turn OFF the main relay (RL1).

AC drive board (ACDB)Cooling fan /3 (FM6)Wiring harness earth faultLoose connectionDC power supply /2 (DCPS2)

SC52-08 The blowout of ICP for the cool-ing fan /3 (FM6) in the AC drive board (ACDB) is checked. An abnormal condition occurs with the FM6 EM signal a speci-fied period of time after FM6 turns ON. This abnormal condition recurs even a specified period of time after FM6 is turned OFF and then turned ON, and an error detection signal (blowout of ICP) is detected.

SC52-09 Rotation of the cooling fan /3 (FM6) is checked. An abnormal condition occurs with the FM6 EM signal a specified period of time after FM6 turns ON. This abnormal condition recurs even a specified period of time after FM6 is turned OFF and then turned ON, and an error detection signal (24V cut off/blowout of ICP) is not detected.

SC52-10 When the print is started, an error detection signal of the cooling fan /1 (FM3) or the cooling fan /2 (FM4) is detected.

AC drive board (ACDB)Cooling fan /1 (FM3)Cooling fan /2 (FM4)

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 48: Troubleshooting Bizhub Pro 920

13. MALFUNCTION CODE

490

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

Mai

n bo

dy Fan abnor-mality

SC52-11 When the print is started, an error detection signal of the cooling fan /3 (FM6) is detected.

The main body stops immedi-ately to turn OFF the main relay (RL1).

AC drive board (ACDB)Cooling fan /3 (FM6)

Motor abnor-mality

SC53-01 A speed error signal of the fusing motor (M1) is checked. An error detection signal is detected twice in succession a specified period of time after M1 turns ON. (The first signal is ignored.)

Fusing motor (M1)

Counter abnor-mality

SC53-02# The 24V power source for the total counter (TCT) is checked. When TCT is turned ON from OFF, an error detection signal (blowout of ICP/24V cut off) is detected.

Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and CSRC. How-ever, the counter does not oper-ate.

AC drive board (ACDB)Total counter (TCT)DC power supply /2 (DCPS2)Key counter (KCT)Main relay (RL1)

SC53-03# The blowout of ICP for TC in the AC drive board (ACDB) is checked. When the total counter (TCT) is turned ON from OFF, an error detection signal (blowout of ICP) is detected. However, an error detection signal (24V cut off) is not detected.

SC53-04# The 24V power source for the key counter (KCT) is checked. When KCT is turned ON from OFF, an error detection signal (blowout of ICP/24V cut off) is detected.

Power abnor-mality

SC53-05# The blowout of ICP for KCT in the AC drive board (ACDB) is checked. When the key counter (KCT) is turned ON from OFF, an error detection signal (blowout of ICP) is detected. However, an error detection signal (24V cut off) is not detected.

SC53-06 The blowout of a 12V ICP for the AC drive board (ACDB) is checked. In the serial initial communication, a signal of the blowout of a 12V ICP (AC drive) is detected.

The main body stops immedi-ately to turn OFF the main relay (RL1).

Printer control board (PRCB)AC drive board (ACDB)DC power supply /1 (DCPS1)Loose connection

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 49: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

13. MALFUNCTION CODE

491

Field Service Ver3.0 May.2006

Mai

n bo

dy Power abnor-mality

SC53-07 The blowout of a 5V ICP for the AC drive board (ACDB) is checked. In the serial initial com-munication, a signal of the blow-out of a 5V ICP (AC drive) is detected.

The main body stops immedi-ately to turn OFF the main relay (RL1).

Printer control board (PRCB)AC drive board (ACDB)DC power supply /1 (DCPS1)Loose connection

SC53-08 The 12V power source in the printer control board (PRCB) is checked. An error detection sig-nal of the 12V in PRCB is detected.

SC53-11 The 24V power source for the SD/CL in the printer control board (PRCB) is checked. At the start, an error detection signal (blowout of ICP for the solenoid/clutch) is detected, and an error detection signal (24V cut off) is also detected.

Each of the solenoidsEach of the clutchesPrinter control board (PRCB)Wiring harness earth fault

SC53-12 The blowout of ICP for the SD/CL in the printer control board (PRCB) is checked. At the start, an error detection signal (blowout of ICP for the solenoid/clutch) is detected. However, an error detection signal (24V cut off) is not detected.

DF DF

abnor-mality

SC60-01* Although the main body sends out data according to the data retransmission request made by the DF, a retransmission request signal is received again.

If there is a sheet of paper being printed, the main body and the DF completes the paper exit before stopping operations. Immediately to turn OFF the main relay (RL1).

Overall control board (OACB)DF control board (DFCB)Communication system cable

SC60-02* When a checksum error or an SRGA reception error was detected while in the reception in serial communication, a signal was sent to make a request for sending data again. And when data is being received upon this request, a checksum error or an SRGA reception error is detected again.

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 50: Troubleshooting Bizhub Pro 920

13. MALFUNCTION CODE

492

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

DF DF

abnor-mality

SC60-03* When the main power switch (SW1) is ON, there is no response to the initial communication request from the main body to the DF even after a specified period of time elapses.

If there is a sheet of paper being printed, the main body and the DF completes the paper exit before stopping operations. Immediately to turn OFF the main relay (RL1).

DF control board (DFCB)

SC60-11 When the main power switch (SW1) is ON, a region into which no write was made by the ISW is detected in the DF control pro-gram.

DF control board (DFCB)DF program

SC67-01 Original registration sensor (PS306) abnormality.

If there is a sheet of paper being printed, the main body completes the paper exit before stopping operations. Immediately to turn OFF the main relay (RL1).

Original registration sensor (PS306)

SC67-02 Original conveyance sensor (PS308) abnormality.

Original conveyance sensor (PS308)

SC67-03 Original reverse sensor (PS309) abnormality.

Original reverse sensor (PS309)

SC67-04 Non-volatile memory error. DF control board (DFCB)

SC67-05 Cooling fan (FM301) abnormality. Cooling fan (FM301)

SC67-06 Reverse jam sensor (PS304) abnormality.

Reverse jam sensor (PS304)

SC67-07 Original reverse/exit sensor (PS313) abnormality.

Original reverse/exit sensor (PS313)

SC67-08 Tray up/down motor (M303) abnormality.

Tray up/down motor (M303)

FS

FS abnor-mality

SC70-01* Communication error. The main body and the FS stop immediately to turn OFF the main relay (RL1).

FS control board (FSCB)connector

SC70-02* Start-up response error.

SC77-01 The shift unit does not get to the shift position or the HP within a specified period of time.

FS control board (FSCB)Shift roller motor (M2)Shift roller home sensor (PS18)

SC77-02 After start-up of the main tray up/down motor (M3) operation, the main tray upper limit sensor (PS2) or the stapler paper exit upper limit sensor (PS7) does not turn ON within a specified period of time.

FS control board (FSCB)Main tray lift motor (M3)Main tray upper limit sensor (PS2)Stapler paper exit upper limit sensor (PS7)

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 51: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

13. MALFUNCTION CODE

493

Field Service Ver3.0 May.2006

2

FSFS abnor-mality

SC77-03 After start-up of the alignment motor /Up (M5) operation, the alignment home sensor /Up (PS8) does not turn OFF within a speci-fied period of time. Or, it does not turn ON after being turned OFF.

The main body and the FS stop immediately to turn OFF the main relay (RL1)

FS control board (FSCB)Relay board (RB)Alignment motor /Up (M5)Alignment home sensor /Up (PS8)

SC77-04 After start-up of the paper exit roller motor (M7) operation, a pre-determined speed is not obtained within a specified period of time.

FS control board (FSCB)Paper exit roller motor (M7)

SC77-05 After start-up of the paper exit opening motor (M8) operation, the open/close operation is not completed within a specified period of time. (The paper exit opening home sensor (PS12) does not turn ON or OFF.)

FS control board (FSCB)Paper exit motor (M8)Paper exit home sensor (PS12)

SC77-06 After start-up of the stapler move-ment motor (M11) operation, the stapler movement home sensor (PS11) does not turn OFF. Or, it does not turn ON after being turned OFF.

FS control board (FSCB)Stapler movement motor (M11)Relay board (RB)Stapler movement home sensor (PS11)

SC77-07 Stapler rotation motor (M6) abnormality.

FS control board (FSCB)Relay board (RB)Stapler rotation motor (M6)

SC77-08 Stapler /Rr rotation abnormality (FS-604 only)

FS control board (FSCB)Relay board (RB)Stapler rotation home sen-sor (PS13)

SC77-11 The stapler motor home sensor /Fr (PS31) does not turn ON within a specified period of time after the stapler motor /Fr (M14) starts operations. (FS-509/516)Within a specified period of time after the start-up of the clincher motor /Fr (M15) or stapler motor /Fr (M14) operation, the clincher home sensor /Fr (PS33) or the stapler home sensor /Fr (PS31) does not turn ON. (FS-604)

. FS control board (FSCB)Relay board (RB)Clincher motor /Fr (M15)Stapler motor /Fr (M14)Clincher home sensor /Fr (PS33)Stapler home sensor /Fr (PS31)

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 52: Troubleshooting Bizhub Pro 920

13. MALFUNCTION CODE

494

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

2

FS

FS abnor-mality

SC77-12 The stapler motor home sensor /Rr (PS30) does not turn ON within a specified period of time after the stapler motor /Rr (M10) starts operations. (FS-509/516)Within a specified period of time after the start-up of the clincher motor /Rr (M10) or stapler motor /Rr (M9) operation, the clincher home sensor /Rr (PS32) or the stapler home sensor /Rr (PS30) does not turn ON. (FS-604)

The main body and the FS stop immediately to turn OFF the main relay (RL1)

FS control board (FSCB)Relay board (RB)Clincher motor /Rr (M10)Stapler motor /Rr (M9)Clincher home sensor /Rr (PS32)Stapler home sensor /Rr (PS30)

SC77-15 Within a specified period of time after the start-up of the FS con-veyance motor (M1) operation, the motor does not get to the predetermined speed.

FS control board (FSCB)FS conveyance motor (M1)

SC77-21 After the saddle stitching stopper motor (M18) starts the home position detection operation, the saddle stitching stopper home sensor (PS23) does not turn ON within a specified period of time. (FS-604 only)

FS control board (FSCB)Relay board (RB)Saddle stitching stopper motor (M18)Saddle stitching stopper home sensor (PS23)

SC77-22 After the alignment motor /Lw (M16) starts the home position detection operation, the align-ment plate home sensor /Lw (PS24) does not turn ON within a specified period of time. (FS-604 only)

FS control board (FSCB)Relay board (RB)Alignment motor /Lw (M16)Alignment home sensor /Lw (PS24)

SC77-25 After the folding blade motor (M19) starts the home position detection operation, the folding blade home sensor /Lw (PS22) does not turn ON within a speci-fied period of time. (FS-604 only)

FS control board (FSCB)Folding blade motor (M19)Folding blade home sensor (PS22)

SC77-26 After start-up of the folding con-veyance motor (M20) operation, the M20 does not get to the pre-determined speed within a speci-fied period of time. (FS-604 only)

FS control board (FSCB)Folding transfer motor (M20)

TU

TU abnor-mality

SC77-31 After start-up of the conveyance motor (M101) operation, the M101 does not get to the prede-termined speed within a specified period of time.

TU drive board (TUDB)Conveyance motor (M101)

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 53: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

13. MALFUNCTION CODE

495

Field Service Ver3.0 May.2006

TUTU abnor-mality

SC77-32 After the blade motor (M102) starts the home position detec-tion operation, the blade home switch (MS101) does not turn ON within a specified period of time.

The main body and the FS stop immediately to turn OFF the main relay (RL1)

TU drive board (TUDB)Blade motor (M102)Blade home switch (MS101)

SC77-33 After the stopper motor (M103) starts the home position detec-tion operation, the stopper home sensor (PS103) does not turn ON within a specified period of time.

TU drive board (TUDB)Stopper motor (M103)Stopper home sensor (PS103)

SC77-34 After the stopper release motor (M104) starts the home position detection operation, the stopper release home sensor (PS104) does not turn ON within a speci-fied period of time.

TU drive board (TUDB)Stopper release motor (M104)Stopper release home sen-sor (PS104)

SC77-35 After the press motor (M105) starts the home position detec-tion operation, the press home sensor (PS105) does not turn ON within a specified period of time.

TU drive board (TUDB)Press motor (M105)Press home sensor (PS105)

SC77-36 After the pusher motor (M107) starts the home position detec-tion operation, the pusher home sensor (PS112) does not turn ON within a specified period of time.

TU drive board (TUDB)Pusher motor (M107)Pusher home sensor (PS112)

SC77-37 After the holder motor (M106) starts the home position detec-tion operation, the upper limit sensor (PS110) does not turn ON within a specified period of time.

TU drive board (TUDB)Holder motor (M106)Upper limit sensor (PS110)

PI PI

abnor-mality

SC77-41 After start-up of the tray lift motor /Lw (M202) operation, the tray lower limit sensor /Lw (PS210) does not turn ON within a speci-fied period of time.

FS control board (FSCB)PI drive board (PIDB)Tray lift motor /Lw (M202)Tray lower limit sensor /Lw (PS210)

SC77-42 After start-up of the tray lift motor /Up (M201) operation, the tray upper limit sensor /Up (PS204) does not turn ON within a speci-fied period of time.

FS control board (FSCB)PI drive board (PIDB)Tray lift motor /Up (M201)Tray upper limit sensor /Up (PS204)

SC77-43 After the conveyance motor (M203) turns ON, the M203 does not get to the predetermined speed within a specified period of time.

FS control board (FSCB)PI drive board (PIDB)Conveyance motor (M203)

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 54: Troubleshooting Bizhub Pro 920

13. MALFUNCTION CODE

496

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

PK PK

abnor-mality

SC77-44 After the punch shift motor (M802) starts the home position search, the punch shift home sensor (PS803) does not turn ON even when a specified period of time elapses.

The main body and the FS stop immediately to turn OFF the main relay (RL1)

FS control board (FSCB)Punch drive board (PDB)

SC77-47 Communication abnormality between FS-PK.

FS control board (FSCB)Punch drive board (PDB)

ZU

ZU abnor-mality

SC77-52 After the 1st stopper motor (M2) starts the home position search, the 1st stopper home sensor (PS3) does not turn ON even when a specified period of time elapses.

ZU control board (ZUCB)1st stopper motor (M2)1st stopper home sensor (PS3)

SC77-53 After the 2nd stopper motor (M3) starts the home position search, the 2nd stopper home sensor (PS4) does not turn ON even when a specified period of time elapses.

ZU control board (ZUCB)2nd stopper motor (M3)2nd stopper home sensor (PS4)

SC77-54 After the punch clutch (CL1) turns on, the punch operation is not completed even when a specified period of time elapses. (The home punch sensor (PS6) does not turn OFF, or does not turn ON after being turned OFF.)

ZU control board (ZUCB)Punch motor (M4)Punch clutch (CL1)Punch home sensor (PS6)

SC77-55 After the punch shift motor (M5) starts the home position search, the punch shift home sensor (PS5) does not turn ON even when a specified period of time elapses.

ZU control board (ZUCB)Punch shift motor (M5)Punch shift home sensor (PS5)

SC77-56 A specified period of time after the conveyance motor cooling fan (M10) is turned on, the EM signal of the M10 gets into an abnormal condition. Even after three trials with the M10 turned OFF, an abnormal condition still recurs.

ZU control board (ZUCB)Conveyance motor cooling fan (M10)

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 55: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

13. MALFUNCTION CODE

497

Field Service Ver3.0 May.2006

ZUZU abnor-mality

SC77-57 After the punch motor (M4) turns on, the punch operation is not completed even when a specified period of time elapses. (The punch home sensor (PS6) does not turn OFF, or it does not turn ON after being turned OFF.)

The main body and the FS stop immediately to turn OFF the main relay (RL1)

ZU control board (ZUCB)Punch motor (M4)Punch clutch (CL1)Punch home sensor (PS6)

SC77-58 After the punch switching motor (M8) starts the home position search, the punch switching switch (MS2) does not turn ON even when a specified period of time elapses.

ZU control board (ZUCB)Punch switchover motor (M8)Punch switchover switch (MS2)

FS

FS abnor-mality

SC77-81 After the gate motor (M12) starts the home position search, the gate home sensor (PS16) does not turn ON even when a speci-fied period of time elapses.

FS control board (FSCB)Gate motor (M12)Gate home sensor (PS16)

SC77-91 Communication error when the sub CPU in the FS control board (FSCB) is receiving data.

. FS control board (FSCB)

SC77-92 Communication error when the main CPU in the FS control board (FSCB) is receiving data.

SC77-98 When the FS is started, an unwritten flash ROM is detected.

Mai

n bo

dy Commu-nication abnor-mality

SC80-01* Initial communication error between OACB/PRCB. When the main power switch (SW1) is turned ON, a response from the printer control board (PRCB) is not received even after a speci-fied period of time elapses.

The main body stops immedi-ately to turn OFF the main relay (RL1).

Printer control board (PRCB)Overall control board (OACB)Loose connection

SC80-02* Communication error between OACB/PRCB.

SC80-03* Communication error between OACB/OB1.

Overall control board (OACB)Operation board /1 (OB1)Loose connection

ISW abnor-mality

SC80-11 When the main power switch (SW1) is ON, a region into which no write was made by the ISW is detected in the printer control program.

S and CA program

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 56: Troubleshooting Bizhub Pro 920

13. MALFUNCTION CODE

498

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

Mai

n bo

dy ISW abnor-mality

SC80-21 When the main power switch (SW1) is ON, a region into which no write was made by the ISW is detected in the IC-203 program.

The main body stops immedi-ately to turn OFF the main relay (RL1).

IC-203 program

SC80-30 While in the data transmission by the ISW, a formal header informa-tion cannot be received within a specified period of time.

Printer cableParallel port on PC

SC80-31 While in the data transmission by the ISW, a checksum error or header error is detected with the download data.

Printer cableProgram file corruption

SC80-32 When ISW transfers data, the data is not written into the flash ROM correctly.

Printer cableThe board to which the data is transferred.

SC80-40 When the main power switch (SW1) is ON, a region into which no write was made by the ISW is detected in the FS control pro-gram.

FS control program

SC80-45 When the main power switch (SW1) is ON, a region into which no write was made by the ISW is detected in the IC program.

IC program

ADU stand abnor-mality

SC90-01* Initial communication check between the ADU drive board (ADUDB)/ printer control board (PRCB). ADU drive serial input abnormality 1. Within a specified period of time after the ACK at the time of the main power switch (SW1) being turned ON, a serial data from ID = 0 of the ADUDB is not received.

ADU drive board (ADUDB)Printer control board (PRCB)Loose connection

SC90-02* Communication error check between the ADU drive board (ADUDB)/ printer control board (PRCB). ADU drive serial input abnormality 1. Within a specified period of time after the ACK at the time of the main power switch (SW1) being turned ON, a serial data from ID = 7 of ADUDB is not received.

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 57: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

13. MALFUNCTION CODE

499

Field Service Ver3.0 May.2006

Mai

n bo

dy ADU stand abnor-mality

SC93-01 12V ICP blowout in the ADU drive board (ADUDB). A -5V ICP blow-out signal and blowout of a 12V ICP signal are detected for the serial initial communication.

The main body stops immedi-ately to turn OFF the main relay (RL1).

ADU drive board (ADUDB)Printer control board (PRCB)Loose connection

SC93-05 24V power source check. At the start of operation, an error detec-tion signal (solenoid/blowout of clutch ICP) is detected, and also an error detection signal (24V cut off) is detected.

Each of the solenoidsEach of the clutchesDC power supply /2 (DCPS2)Loose connectionWiring harness earth faultADU drive board (ADUDB)

SC93-06 At the start of operation, an error detection signal (solenoid/blow-out of clutch ICP) is detected. However, an error detection sig-nal (24V cut off) is not detected.

SC95-01 A specified period of time after the ADU cooling fan /1 (FM10), /2 (FM11) turns on, the F10/11 sig-nal gets into an abnormal condi-tion. This abnormal condition still recurs a specified period of time after it is turned ON again after being turned OFF, and also an error detection signal (24V cut off) is detected.

DC power supply /2 (DCPS2)ADU drive board (ADUDB)ADU cooling fan /1 (FM10)ADU cooling fan /2 (FM11)Wiring harness earth faultLoose connection

SC95-03 ADU cooling fan /1 (FM10), /2 (FM11) rotation check. A speci-fied period of time after the FM10, FM11 turns ON, the FM10/11 signal gets into an abnormal con-dition. This abnormal condition still recurs a specified period of time after it is turned ON again after being turned OFF, and also an error detection signal (24V cut off/blowout of ICP) is not detected.

Classification Code Causes Resulting operation

Estimated abnormal parts

Page 58: Troubleshooting Bizhub Pro 920

13. MALFUNCTION CODE

500

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

C. Function to detach defective sections

For those abnormalities listed in the table below, defective units can be detached temporarily to use other con-trol units manually. While detached, an error detection is not carried out on these detached units.

There are 2 methods of setting for limited use.

(1) User operation

When an error code occurs, press the HELP key following the message on the operation panel and then turn thepower switch (SW2) OFF and ON. This allows you to use it temporarily until the main power switch (SW1) is OFFand ON (including an OFF/ON operation by the weekly timer) next time.

(2) DIPSW setting

Turning the main switch OFF and ON after setting the specified software DIPSW bit allows you to make a limiteduse of it until the bit setting is released next time (this requires the OFF/ON operation of the main power switch(SW1)).

Classifi-cation

Error code Description Control while detached DIPSW

LU SC13-02 Paper feed motor (M101) abnormality

Paper feed in LU is unavailable(LU connection is not recognized)

DIPSW18-3

Main body

SC18-10 Paper lift motor /1 (M19) abnor-mality

Paper feed in tray 1 is unavailable(There remains no paper, and on the operation panel, the tray 1 is displayed in hatching.)

DIPSW18-0

SC18-20 Paper lift motor /2 (M20) abnor-mality

Paper feed in tray 2 is unavailable(There remains no paper, and on the operation panel, the tray 2 is displayed in hatching.)

DIPSW18-1

SC18-30 Paper lift motor /3 (M21) abnor-mality

Paper feed in tray 3 is unavailable(There remains no paper, and on the operation panel, the tray 3 is displayed in hatching.)

DIPSW18-2

LU SC18-40 Paper lift motor (M100) abnor-mality

Paper feed in LU is unavailable(LU connection is not recognized)

DIPSW18-3

Main body

SC46-40 to 46-43

Hard disk /1, /2 (HDD1, HDD2) abnormality

The use of HDD1 and HDD2 is unavailable(HDD1 and HDD2 are not connected)

DIPSW18-7

DF SC67-01 to 67-08

DF drive abnormality DF mode unavailable(DF connection is not recognized)

DIPSW18-4

FS SC77-22 Folding drive abnormality Folding, saddle stitching, and trimming mode unavailable(FS and TU connections are not recog-nized)*1

DIPSW18-5

SC77-25

SC77-26

TU SC77-31 to 77-37

TU drive abnormality

PI SC77-41 to 77-43

PI drive abnormality The use of PI section is unavailable(PI connection is not recognized)

DIPSW18-6

*1: Each of FS and TU cannot be separated individually.

Page 59: Troubleshooting Bizhub Pro 920

biz

hu

b P

RO

92

0

13. MALFUNCTION CODE

501

Field Service Ver3.0 May.2006

ZU SC77-46 1st stopper motor (M2) abnormality2nd stopper motor (M3) abnormalityConveyance motor cooling fan (M10) abnormality

Z-folding mode unavailable(ZU connection is not recognized)

DIPSW19-4

SC77-52

SC77-53

PK, ZU SC77-44 Punch motor (M801) abnormal-ity (PK) Punch shift motor (M802) abnormality (PK) Punch motor (M4) abnormality (ZU)Punch shift motor (M5) abnor-mality (ZU)

Punch mode unavailable(PK and ZU connections are not rec-ognized)

DIPSW19-5

SC77-47

SC77-55

Classifi-cation

Error code Description Control while detached DIPSW

Page 60: Troubleshooting Bizhub Pro 920

13. MALFUNCTION CODE

502

Field Service Ver3.0 May.2006b

izh

ub

PR

O 9

20

Blank page