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Session 43A Measurement Tools and Reports
Troubleshooting User Satisfaction Problems with SAP Applications
CMG International ConferenceSan Diego, CaliforniaDecember 5, 2007
Jay BotelhoDirector of Product ManagementWildPackets
Session 43A
Slide 2
OmniPeek Analyzes Every Network Segment
Session 43A Measurement Tools and Reports
Slide 3
Measuring End User Satisfaction with Apdex
Tolerating
ApdexT= Total samples
Satisfied 2+
Frustrated
Satisfied
Tolerating
Good
Fair
Poor
Una
ccep
tabl
e
0.00T
0.50T
1.00T
0.85T
0.94T
0.70T
ExcellentReport Group:ApplicationUser GroupTime Period
Existing TaskResponse TimeMeasurement
Samples
T1
2
3
45
6F
1. Define T for the applicationT = the application target time (threshold between satisfied and tolerating
users).F = threshold between tolerating and frustrated users is calculated (F = 4T).
2. Define a Report Group (details available are tool dependent).3. Extract data set from existing measurements for Report Group.4. Count the number of samples in three performance zones.5. Calculate the Apdex formula.6. Display Apdex result (T is always shown as part of the result).
Slide 4
OmniPeek Apdex Dashboard
Session 43A Measurement Tools and Reports
Slide 5
Simplified SAP Architecture
Slide 6
Application Performance Index Per Flow
Session 43A Measurement Tools and Reports
Slide 7
Physical Measurement Points
Slide 8
Physical Measurement Points
Session 43A Measurement Tools and Reports
Slide 9
Case Study: Apdex Reveals a Problem …
Slide 10
Using OmniPeek, We Find the Root Cause
Session 43A Measurement Tools and Reports
Slide 11
Reporting for SAP Applications
Slide 12
Advantages of OmniPeek Apdex Analysis
Focus on usersReady for broad use on any enterprise networkSupport for drill-down investigationsA watchful eye during configuration changesMinimal impact on devices and the network itselfIndividual and customer-specific enhancementsIntegrating OmniPeek with other monitoring solutions
Session 43A Measurement Tools and Reports
Slide 13
Thank You!
Contact us(925) [email protected]
White Papers http://www.wildpackets.com/support/whitepapers
Apdex OverviewGuide to Troubleshooting SAP End User Problems
www.apdex.orgWildPackets OmniAnalysis 5.1 is now available
