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8/12/2019 TS16949 Training Overview
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TS 16949 Training
Presented by:
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Training Objectives:
Review Quality Policy
Quality Objectives Why have TS?
Managements Role
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Quality Policy
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What is ISO 9000?
The ISO 9000 Series consists of a trio of
standards.
ISO 9000:2000 - management terms and definitions.
ISO 9001:2000 - specifies the requirements for a
quality management system. (clauses 4,5,6,7,8)
ISO 9004:2000 - is a guidance standard.
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Where does it come from?
The ISO 9000 series is based on the
national standards of several ISO
member countries, including GreatBritain, France, Germany, Netherlands,
Canada and the U.S.A.
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It is
A management systems standard.
Concerned with how organizations provide consistentquality in products and services all the time. (customer
focus)
A process which involves all departments and
functions.
A starting place for all-encompassing quality efforts.
It requires Management that is committed, involved,
focused, and responsive.
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It is not
A product specification standard.
Limited to production or processing. A guarantee that the company produces a quality
product.
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ISO 9000:2000/TS 16949
Process Approach emphasizes1
Understanding and
meeting requirements
The need to considerprocesses in terms of
added value
Obtaining results of
process performance
Continual
Improvement1 = ISO/TS 16949
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External Benefits of Registration Customer Requirement
Higher Perceived Quality Improved Customer Satisfaction
Competitive Edge
Reduced Customer Audits Increased Market Share
Quicker to Market
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Over 350,000 companies world are
registered to ISO 9000:
They have found -
Improved consistency of service and product performance Higher customer satisfaction levels.
Improved customer perception
Improved productivity and efficiency
Cost reductions
Improved communications, morale and job satisfaction
Competitive advantage and increased marketing and sales
opportunities.
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Internal Benefits of Registration Customer Focus
Better Documentation Greater Quality Awareness
Positive Cultural Awareness
Increased Efficiency Enhanced Communications
Reduced Scrap/Rework
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What is a Quality Management System(QMS)?
A QMS refers to the activities you performwithin your organization to satisfy the
quality-related expectations of our
customers.
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Top Management Role with the
QMS1
To establish and maintain the quality policy and
quality objectives of the organization.
To promote the quality policy & quality objectivesthroughout the organization.
To ensure focus on customer requirements.
To ensure an effective & efficient QMS is
established & maintained.
To ensure the availability of necessary resources.
1 = ISO/TS 16949
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Top Management Role with the
QMS1
To review the quality management system
periodically
To decide on actions regarding the quality
policy and objectives
To decision on actions for improvement of
the QMS.
1 = ISO/TS 16949
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What is a registrar?
A registrar is a third-party organization that
is contracted to:
Evaluate an organization's quality management
system to the requirements of the TS 16949
Issue a registration certificate.
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What can I do?
The system cannot be the responsibility ofone person.
Responsibilities must be assigned to a varietyof people
Dont assume that the Management Rep has to beresponsible for everything.
Everyone has activities involving:Corrective action, Training Records, Equipment,
Quality Records and Internal Audits.
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Documentation Requirements
Objectives in the revision of the ISO 9000
series of standards have been:
1. To develop a simplified format that will address smallas well as medium and large organizations, and
2. For the amount and detail of documentation required to
be more relevant to the desired results of the
organizations process activities.3. Requires documents that are relevant, understandable
and consistent with processes
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ISO 9001 requires (and
always has required):
A Documented QualityManagement System
Not a system of documents
Documentation Requirements
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Quality System Documentation
ProgressionApproach and Responsibilities
How you do it
Who, What, and When
Prompts recording of
information and
becomes a quality
record
Policies
Work Instructions
Records
Procedures
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Overview of Documentation Policies are contained in the Quality Manual.
State theintent of your quality system and
responsibilities
Procedure describes what you do to carry out
your Policies (also perhaps who, where & when)
Work Instructions & Visuals describe howajob is done
Records offer evidencethat Procedures and
Work instructions are followed
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4.2.1 General documentation
Requirements1
Quality Policy and Quality Objectives
Quality Manual
Documented procedures requirement by the standard
Documents to ensure effective planning, operation and
control of its processes.
Records required by the standard
Extent may differ due to size and type of organization,
complexity and interaction or processes, and competence
of personnel.1 = ISO/TS 16949
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What procedures are required
by ISO 9000:2000/TS 16949Documented Procedures:
ISO 9001:2000 specifically requires the organization to
have procedures for these processes:
4.2.3 Control of Documents
4.2.4 Control of Quality Records
8.2.2 Internal Audit
8.3 Control of Nonconforming Product
8.5.2 Corrective Action8.5.3 Preventive Action
6.2.2.2 Training
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Customer Specific Requirements
The Other Requirements Reference manuals
PPAP SPC
MSA
APQP
FMEA
IATF Manuals
GM - ISO 19011