SignatureCareManaged ServicesPortfolio Overview

Overview

TSGSignatureCare is a comprehensive

suite of IT Support Services that improves

operational efficiency, increases network

uptime, increases client and end user

satisfaction, reduces cost, and mitigates risk.

We customize our offerings to meet each clients

IT requirements

• Founded in 1997 as a complete IT services firm

• Vision and execution of employee ownership program drives all staff to provide consistently outstanding service

• Project based approach for most engagements• Well defined Project/Program Management

Methodology

• TSG consultants have specific expertise in enterprise planning, architecture, and implementation

• Earns extraordinary customer retention and repeat business by providing quality service, consistently surpassing expectations

Who is TSG?

• Business– Program and project management

– Strategic planning

– Mergers and acquisitions

– Proof of concept, R&D and corporate standards

– Technology process and change management

– Procurement services/management

• Design, Implementation and Support– Managed Services

– Local and Wide Area Networks (LAN/WAN)

– Microsoft Infrastructure Solutions

– Enterprise storage solutions

– Security assessment / Network security

– Unified Communications / Voice over IP solutions (VoIP)

– IP Call Centers

– Unified messaging

– Corporate messaging (Exchange, Lotus Notes, GroupWise)

– Global directory design and implementation

– Network operating system migrations

– Desktop migrations

Core Strengths

SignatureCare Portfolio

• 24x7 Monitoring and Management

• Network, Server, Applications, Circuits, Telephony

• 3rd party Vendor case management

• Data Protection / Off-Site Data Replication and Archival

• Disaster Recovery and Business Continuity Services

• Desktop/Laptop and Infrastructure Lifecycle Management

• End User Help desk

• IT Escalation Support

• Remote and On-Site Network Administration

• Hosting and Collocation Services

• Historical Trending and Strategic IT Planning

24x7 Remote Monitoring

and Management

• 24 x 7 Monitoring and Management

• Performance and fault monitoring

- Servers, switches, routers, security,

wireless, VPN, voice and data circuits,

applications, storage & telephony platforms

• Management and problem resolution

• Complete problem ownership & incident

tracking

• Daily configuration back-up and

comparison of network infrastructure

devices

Performance Monitoring

• Network Performance Statistics - Bandwidth utilization, Network latency

- Packet loss, Interface errors

- Device availability, Circuit status

• Device & Application Performance Statistics- Network device CPU and memory utilization

- Network device buffer and queue performance

- Server CPU, storage, and memory utilization

- Detailed Application performance statistics

- Exchange, Active Directory, SQL, SharePoint

- HVAC and Environmental Controls

- Any SNMP compliant device can be configured and monitored

• IP Telephony- Health of voice servers

- Gateway utilization

- Reports on Call volume details & statistics, Frequently dialed numbers, Call traffic optimization and more

Vendor Case Management

• Manufacturer contract management and tracking

- Ensure contracts are valid, serial numbers

tracked

• Service Level Agreement management

• Case management

- Telco, Cisco, HP, IBM, Dell, Microsoft, Citrix, etc.

- Manage outages, replacement parts, vendor

tickets, vendor on-site dispatch and complete

ownership of incident resolution

• Off-Site data protection, backup and Archival

• Augments or replaces existing on-site backup methodologies

• Block level de-duplication

- Saves significantly on bandwidth required to replicate to off-site facility

• Multi-year data retention options

• Includes monitoring of backup equipment and job success/failure

• Includes periodic test restorations to ensure data integrity

Data Protection Replication and

Archival Services

WWW.TSGINC.BIZ

DATA PROTECTION TECHNOLOGY

W2 W1 W0

CFAUXCONSOLE

ACT

LINK

100 Mbps

ACT

LINK

100 Mbps

FASTETHERNET 0/1 FASTETHERNET 0/0POWER SYS

CISCO3745-IO-2FE

ETM AIM0NPA AIM1

DataDomain

Backup Appliance

Small Client TSG DataCenter

DD Appliance

Array

INTERNET

W2 W1 W0

CFAUXCONSOLE

ACT

LINK

100 Mbps

ACT

LINK

100 Mbps

FASTETHERNET 0/1 FASTETHERNET 0/0POWER SYS

CISCO3745-IO-2FE

ETM AIM0NPA AIM1

MODE

STACKSPEEDDUPLXSTATMASTRRPSSYST

1 2 3 4 5 6 7 8 9 10 11 12

1X

2X

11X

12X

13 14 15 16 17 18 19 20 21 22 23 24

13X

14X

23X

24X

Catalyst 3750 SERIES

1 2

Backup

Server

W2 W1 W0

CFAUXCONSOLE

ACT

LINK

100 Mbps

ACT

LINK

100 Mbps

FASTETHERNET 0/1 FASTETHERNET 0/0POWER SYS

CISCO3745-IO-2FE

ETM AIM0NPA AIM1

W2 W1 W0

CFAUXCONSOLE

ACT

LINK

100 Mbps

ACT

LINK

100 Mbps

FASTETHERNET 0/1 FASTETHERNET 0/0POWER SYS

CISCO3745-IO-2FE

ETM AIM0NPA AIM1

W2 W1 W0

CFAUXCONSOLE

ACT

LINK

100 Mbps

ACT

LINK

100 Mbps

FASTETHERNET 0/1 FASTETHERNET 0/0POWER SYS

CISCO3745-IO-2FE

ETM AIM0NPA AIM1

W2 W1 W0

CFAUXCONSOLE

ACT

LINK

100 Mbps

ACT

LINK

100 Mbps

FASTETHERNET 0/1 FASTETHERNET 0/0POWER SYS

CISCO3745-IO-2FE

ETM AIM0NPA AIM1

DataDomain

Backup Appliance

Medium Client

MODE

STACKSPEEDDUPLXSTATMASTRRPSSYST

1 2 3 4 5 6 7 8 9 10 11 12

1X

2X

11X

12X

13 14 15 16 17 18 19 20 21 22 23 24

13X

14X

23X

24X

Catalyst 3750 SERIES

1 2

Backup

Server

W2 W1 W0

CFAUXCONSOLE

ACT

LINK

100 Mbps

ACT

LINK

100 Mbps

FASTETHERNET 0/1 FASTETHERNET 0/0POWER SYS

CISCO3745-IO-2FE

ETM AIM0NPA AIM1

DataDomain

Backup Appliance

Large Client

MODE

STACKSPEEDDUPLXSTATMASTRRPSSYST

1 2 3 4 5 6 7 8 9 10 11 12

1X

2X

11X

12X

13 14 15 16 17 18 19 20 21 22 23 24

13X

14X

23X

24X

Catalyst 3750 SERIES

1 2

Backup

Server

30+ Day Retention

30+ Day Retention

30+ Day Retention

30-Day Online Retention

Full Annual/Monthly/Weekly

Archival

Near Real-Time Replication of Backups

5

8

1

4 BladeSystem

c3000Enclosure

HP

OA2OA1 Reset Active

UID

NIC1

NIC2

UID

HP

ProLiant

BL460c

NIC1

NIC2

UID

HP

ProLiant

BL460c

NIC1

NIC2

UID

HP

ProLiant

BL460c

NIC1

NIC2

UID

HP

ProLiant

BL460c

5

8

1

4 BladeSystem

c3000Enclosure

HP

OA2OA1 Reset Active

UID

Blade Chassis

NIC1

NIC2

UID

HP

ProLiant

BL460c

NIC1

NIC2

UID

HP

ProLiant

BL460c

NIC1

NIC2

UID

HP

ProLiant

BL460c

NIC1

NIC2

UID

HP

ProLiant

BL460c

VMWare VSphere 4.0

Hosting and Recovery Platform

HP

StorageWorks

XP20000

Disk Array

HP

StorageWorks

XP20000

Disk Array

SAN Storage

Best of Breed Technology

Help Desk / Desktop Support

• Business Hours and/or 24x7 Support

Options

• Remote Control for Desktop

Remediation

• Application Support

• Full trouble ticket management

Full Ticketing Lifecycle Tracking

• Robust ticket

management system- Tickets opened by Phone

call, Email, Customized

web portal or traps/alerts

• Client to ticketing

system and receives

hourly and daily

updates on all tickets

Network Administration

• IT staff augmentation / supplementation

• Server and application administration- Active Directory, VMWare,

Exchange, SQL, file & print, telephony, and much more

- Moves, adds, changes, deletes (MACD)

• Asset management

• Backup management

• Patch management

Hosted Services

• TSG offers a full line of Hosted Services for Small and Medium sized business- Exchange

Including anti-spam / anti-spyware

- SharePoint

- File Server

- IP Telephony / VoIP

- Conference bridge

- Web meetings

- Anti-Virus management

- Desktop/laptop Backup solution

Desktop/Laptop Lifecycle Management

• Robust lifecycle management of end user platforms

• Fully integrated into HR and new hire on boarding process

• Standard options refreshed each quarter for various categories of users

Executives Power Users

Mobile Users Standard End Users

• System image design, standardization, and management

• Active Directory configuration/redesign to centralize administration

• Simple submission to TSG starts the process- Procurement

- Staging, burn-in, imaging, user configuration, delivery and setup

• Client has full access to all monitoring, management,

and ticketing systems

• History maintained for two years for regression

analysis and trending

• Custom Branding

Additional SignatureCare Value

Historical Trending and Strategic IT Planning

• Planning

- Quarterly business and technology reviews

- Quarterly network health checks

- Disaster recovery and business continuity

planning

- Development of IT strategic plans & budgets

• Trending

- Data trending analysis and recommendations

- Uptime and availability reports

- Regular event and ticket summary reporting

SignatureCare

A Culture of Excellence

The Signature Group, Inc.

8229 Boone Boulevard

Suite 820

Vienna, Virginia 22182

Phone: 703.734.8720 / 800.953.3692

Fax: 703.734.9477

Email: solutions@tsginc.biz

www.tsginc.biz