Tiffany Robinson

!1

ObjectiveHighly motivated, and goal oriented candidate with an experience in broadcasting, customer service, data entry, knowledge management, meeting, conference, and academy management.  Successful negotiator and effective communicator with an upbeat attitude.  Dedicated to achieving the highest standards of customer satisfaction.  Superior record of successfully planned and executed events.  Keeps up to date with the industry changes and requirements.  Combines excellent organization skills with strong work ethics.

Employment History2015 - Present Various Contract Event, and Meeting Management/Coordinator Roles, to include; Award Shows, Council Meetings, Conventions, and Annual Conferences. Registration Manager for NABJNAHJ Convention 2016.

2014-2015Meeting Management Services - Washington DC Registration Account ManagerRegistration Customer Support Coordinator 

Worked with various clients using an online registration system. Provided heavy customer support via phone and email.  Processed and edited registrations.  Served as lead, and support of pre-conference logistics that included badge printing, participant lists, proofing and editing, shipping of supplies, etc. Generated weekly registration and finance reports.  Prepared and maintained outgoing education materials.  Managed onsite registration desk and vendors. Developed, and managed registration websites.  Executed other logistical needs as required. Supported project manager with RFPs, contracts, and hotel negotiations.

• Lead project manager for L’Oreal’s conferences; Redken Symposium, and RAC. Developed and managed registration websites. Supervised an onsite staff of 75 employees.  Provided logistical assistance when needed. Provided detailed close-out report.

• Developed and managed year long academy classes and workshops for Fortune 500 companies such as L’Oreal, GoldwellKao, & Texas Instruments.  Provided weekly, and on-demand registration, and finance reports. Provided detailed closeout report that resulted in an increase in attendance. Prepared weekly education materials including badges, sign-in sheets, certificates, and tent cards. Provided customer service to attendees and web help assistance as needed.  Over 1700 attendees were registered for the year long GoldwellKao Academy.  

• Lead meeting registration manager for Amazon’s Annual AIS Conference. Managed on-site registration desks, and supervised vendors. Collaborated with meetings and logistics

Page !1

127 Cindy Lane, Capitol Heights MD 20743 Phone: 202.390.7765 tiffanyintegrityrobinson@gmail.com

Tiffany Robinson

!2

department in the meeting planning of the event.  Responsible for exhibitor registration, sales, lead retrieval, and logistics. 

2014-2015WinDC Radio - Oxon Hill, MD Radio Personality/Programming Manager

Assisted the general manager with programming decisions and content of the popular internet show “The Daily Brunch”. Hosted broadcasts and promotions at station remotes. Hosted weekly station contests. Responsible for the station’s website, and communications via social media, and email. Handled the marketing and branding of the show that included print advertisements, web clips, and social media websites.

2013-2014ListenVision Radio - Washington, DC Radio Personality/Programming Manager

Assisted the general manager with programming decisions and content. Researched and interviewed celebrity controversial guests such as Mildred Muhammad, and Judge Joe Mathis. Hosted broadcasts and promotions at station remotes. Hosted weekly station contests. Responsible for the station’s website, and communications via social media, and email.

2000-2014Association for Supervision & Curriculum Development - Alexandria, VA Annual Conference AssistantService Center Consultant

Annual Conference Assistant -Assisted with the project management and coordination of professional development programs and services. Responsible for a wide variety of meetings and special events for this membership association. Assisted with the preparation of meeting and event materials, registration processes, shipping, guest hotel room accommodations, request for proposals, ground transportation coordination, and air travel arrangements.  Consistently met commitments and goals by the use of flexibility and time management skills.  Participated in other pool projects as assigned. 

• Coordinated fund-raising event.  Collecting 5,000+ books for New Orleans Public Schools.  • Organized new early/late registration procedures.  An additional 3,000 attendees were

registered. • Saved the association thousands of dollars through skillfully participating on the Annual

Conference Volunteer Program team.

Page !2

Tiffany Robinson

!3

• Assisted Director with maintaining the Annual Conference budget of $3,344,997. • Maintain database of 700 speakers, 650 sessions, audio-visual requirements, and financial

obligations. Provided speaker management assistance when needed. • Prepared emergency preparedness plan. • Provided excellent customer service by responding to the needs of our attendees

immediately.

Service Center Consultant Provided timely and accurate customer care to the organization’s members, customers, and affiliates.  Demonstrated the best in customer service through telephone communications, and written correspondence.  Processed transactions accurately and timely in connection with products, programs, and service requests.  Provided marketing and program development staff with feedback regarding various programs and services.  Handled special projects as assigned on a routine basis.  Managed the unit’s knowledge assets. 

• Worked in partnership with the SC Director and Managers to improve Data Entry procedures.  Acted as team lead when transitioning from one database system to another. 

• Consistently over exceeded SC target by completing all tasks in a one-day turnaround time. • Assisted Marketing with the Institutional Membership registration of Chicago Public

Schools. • Project Coordinator of the T: to SharePoint Migration Project. Organized team participants,

created a more user-friendly SharePoint Team Website, and trained staff.

Education Project Management Certification, Fall 2016 Certified Customer Service ProfessionalAccounting Certification Central High School, Diploma

SkillsProfessionalAn energetic performer with the desire to contribute to the victorious planning of an event, meeting, seminar, or conference; excellent managerial and communication skills, strong customer service orientation, and ability to interact with top corporate executives in a professional manner.  I am a disciplined self-starter that is detail oriented, accurate, and skilled with IMIS, Microsoft Office (Word, Outlook, Excel, and PowerPoint), SharePoint, and Personify.  In addition to having 

Page !3

Tiffany Robinson

!4

experience with membership databases I am also skilled in the following registration systems:  Boomset, Eventbrite, RegOnline, etouches, Event Rebels, SCHED, Eventjoy, and Zapier. I am also an experienced user of the event management software CVent. 

Volunteer WorkLogistics Manager - 2014Served as the Logistics Manager for the nonprofit organization Chachi’s Angels.  As the Logistic Manager, I was responsible for researching event venues and service providers using the CVent system. I assisted the project manager with sending RFPs, and the tracking of responses. Volunteering for the organization gave me the opportunity to be completely trained on the CVent system and expanded my negotiation skills.  

Page !4