TU310: Moving to Performance Support Through a Single Source
Content Management Strategy Maria Leggett Time Warner Cable
@maria_leggett
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You Know the Story 2 Were launching XYZ Product next month. We
need training. Our documentation is not ready yet. When will you
have training ready? @maria_leggett
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Materials/Contact Additional Material Download
http://contlearning.com Full PPT Presentation InfoPath Template
Sample Schema Implementation Plan Contact @maria_leggett
http://www.linkedin.com/in/marialeggett/ http://contlearning.com
@maria_leggett
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Learning Support at Time Warner Cable 4 Learning &
Development @maria_leggett
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Time Warner Cable 5 Second Largest Cable Company in the U.S.
Over 15 Million Customers in 29 States Three Lines of Business:
Residential Business Class Media Employees 50,000 Second Largest
Cable Company in the U.S. Over 15 Million Customers in 29 States
Three Lines of Business: Residential Business Class Media Employees
50,000 @maria_leggett
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Training Deliverables 6 Instructor-led Training Virtual
Instructor-Led Training eLearning Courses Huddles Job
Aids/Reference Guides Video Performance Support Mobile App Embedded
System Support Instructor-led Training Virtual Instructor-Led
Training eLearning Courses Huddles Job Aids/Reference Guides Video
Performance Support Mobile App Embedded System Support
@maria_leggett
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Learning Products 7 359 Employee-Impacting Training Initiatives
in 2013 1042 Deliverables @maria_leggett
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Learning Design & Development Process 8 @maria_leggett
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9
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Design Materials Process 10 Create design documents from
provided source documentation Create facilitator guide, participant
guide and performance support materials Create assessment and
presentation deck @maria_leggett
The Definition Single Source Content Management A system to
develop content once and publish out to many different modalities.
Changes occur only once in the single source file and updated
content is published out to the different modalities Structure
Smaller content chunks Separation of content vs. output
Collaborative development /interaction with the content
@maria_leggett
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The House Foundation Frame/Walls Roof Windows/Views
@maria_leggett Blueprint
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Foundation Consistent pieces in the foundation
@maria_leggett
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Framework Provide structure to the house Hold the house up
@maria_leggett
Windows & Doors InspectorExpert Owner Contractor
@maria_leggett
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Building the House Purpose Brainstorm the learning elements and
design for a single source content management system Activity
Structure Pieces of the process Roles in the process Changes in the
process
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Activity Instructions 1. Find the flipchart that matches your
puzzle piece 2. Using the flipchart, brainstorm the components for
design of a single source content management system. Foundation
Framework Windows Roof 10 Minutes
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Changes Add a room addition Replace the windows
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Learning Design & Development Process 21
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InfoPath 22 Part of the Microsoft Office Looks similar to
Microsoft Word Collects and distributes form information with no
programming Information collected is reusable because content is
collected in XML format Create multiple views of the information
for different tasks or people
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After Single Source Design 23 Assessments Web-Based Courses Job
Aids Huddle Guides Mobile Devices Reference Guides Facilitator
Guides Participant Guides
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After Single Source Design 24 InfoPath (XML) InfoPath (XML)
Source Document Project Definition Report Design Document Training
Deliverables Technology: XSLT/VBA Job Aid Facilitator Guide
eLearning Course Sales Job Aid Design Views Customer Service Job
Aid Design Document (SMEs) Design Document (SMEs)
Training Material Efficiencies Formatting/Layout Table Layout
Headers/Footers Directives Page Numbering Graphics Course Time
Calculations
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Word Conversion
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Why Single Source Development? WHY???? 39
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Materials/Contact Additional Material Download
http://contlearning.com Full PPT Presentation InfoPath Template
Sample Schema Implementation Plan Contact @maria_leggett
http://www.linkedin.com/in/marialeggett/
http://contlearning.com
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changing profession. Evaluation forms for this session are
available via the mobile app and at the following link:
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