TulsaTulsa Spares Warehouse Spares Warehouse ProcessesProcesses

Shipping Special Projects

ReceivingTeamwork

Spares Warehouse MetricsSpares Warehouse Metrics

ReceivingReceiving Receive all inbound shipments from Receive all inbound shipments from

vendors within 24 hours of delivery on vendors within 24 hours of delivery on dock 95% of the time.dock 95% of the time.

Receive all inbound shipments from field Receive all inbound shipments from field sites within 24 hours of delivery on dock sites within 24 hours of delivery on dock 95% of the time.95% of the time.

Expectation: same day receipt of Expectation: same day receipt of product when reasonably possible.product when reasonably possible.

Warehouse Receipt ComplianceWarehouse Receipt Compliance - - SparesSparesReceipt in CCL within 24 Hrs of Physical ReceiptReceipt in CCL within 24 Hrs of Physical Receipt

0

500

1000

1500

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Business Month

PR

Cou

nt

0%

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40%

60%

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100%

ON TIME 478 1717 1610 1778 1925 1485 1614 1727 1621 2082 2257 2098

LATE 951 47 36 39 29 132 56 72 34 26 30 22

NOT RECEIVED IN CCL 56 66 94 51 50 56 60 46 47 40 55

% ON TIME 33% 94% 94% 93% 96% 89% 94% 93% 95% 97% 97% 96%

% LATE 67% 3% 2% 2% 1% 8% 3% 4% 2% 1% 1% 1%

% NOT RECEIVED IN CCL 3% 4% 5% 3% 3% 3% 3% 3% 2% 2% 3%

Jun-08 Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09

Spares Warehouse MetricsSpares Warehouse Metrics

ShippingShipping Ship all Replenishments, Replacements, Ship all Replenishments, Replacements,

and RMA’s within 24 hours of dispatch to and RMA’s within 24 hours of dispatch to queue 95% of the time.queue 95% of the time.

Measured form dispatch to the queue to Measured form dispatch to the queue to logically “shipping” the order and logically “shipping” the order and recording the tracking numberrecording the tracking number

Expectation: Ship all products same day Expectation: Ship all products same day as they are dispatched to the queueas they are dispatched to the queue

Warehouse Shipping Compliance - SparesWarehouse Shipping Compliance - Spares Shipping “Replacement" PR's Within 24 HRS Of Order DateShipping “Replacement" PR's Within 24 HRS Of Order Date

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1,000

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Business Month

Cou

nt

of P

R's

Sh

ipp

ed

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100%

% C

omp

lian

t

ON TIME 1069 1187 1018 1129 1171 1070 925 1014 1160 1395 1277 1274

LATE 8 53 47 23 13 56 8 21 25 20 37 28

ON TIME 99% 96% 96% 98% 99% 95% 99% 98% 98% 99% 97% 98%

LATE 1% 4% 4% 2% 1% 5% 1% 2% 2% 1% 3% 2%

Jun-08 Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09

Timely Shipment to Vendor - TulsaTimely Shipment to Vendor - TulsaWithin 24 Hrs of Dispatch to Repair QueueWithin 24 Hrs of Dispatch to Repair Queue

0%

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Business Month

% C

omp

lian

t

Ready to Ship to Vendor 1365 1089 1100 1031 824 786 664 728 691 386 334

Shipped Timely 521 249 614 762 316 505 338 677 675 357 277

% Compliant 38% 23% 56% 74% 38% 64% 51% 93% 98% 92% 83%

Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09

Receiving Process

Vendor Receipts Inbound Field Receipts

Good Cards Bad Cards

Hold for RMA AWR

Unload and Sort UPS DeliveryUnload and Sort UPS Delivery

Sorting Inbound Product

Move to visual queues

Spares Receipts from Vendor Shipments• Issues: Missing PR #, Missing RMA, Missing Serial Numbers, Missing (or confusing paperwork)

Verifying Level 3 Part Numbers

Update the C-Spares Database

Query the PR

Defective Card Processing•Issues: Make serial number a required field for line #2.

Make Pick-Fulfill and ship on line #2 MandatoryVerify correct e-label on inbound boxesEliminate inbound parts without Pr or Part numbers in CCL.Mandatory use of e-packie labels. No independent labels.

Good Card Processing

Move from RMA Holding to AWRIssues: Constant churning of products from inbound to RMA, from RMA to AWR, from AWR back to RMA, etc., etc., etc.

Shipping: The Picking PositionIssues: Inventory that is incorrect or not in consolidated locations. Warehouse issue.Having to “unpick” inventory.PR number on repair queue e-mails.Timeliness of information required to work PR’s already in queue.

Shipping: The Processing PositionIssues: Inaccuracies in using Word database. Is it necessary to use this workaround in order to produce Packing letters.Add contact information to Replenishments (automatically).

Shipping: The “Shipper” PositionIssues: Inadvertent errors in shipping product to incorrect addresses.

Other Warehouse ProjectsOther Warehouse Projects

Consolidation CountConsolidation Count Gaylord ReductionGaylord Reduction AWR RetrievalAWR Retrieval Cisco ReturnCisco Return