Tutoring)Center) Fall2012) Report) Spring2013 2012... · Tutoring)Center)Report)) 3)) To ... assistance)with)difficult)concepts,)improved)study)skills,)exam)review,) homework)assistance

Tutoring Center Report

1


Fall 2012 Spring 2013


2

Table of contents

Services 3

Locations and space 4

Schedule 4

Students served 5

Usage growth 10

Courses tutored 11

Assessment 15

Leadership 19

Tutors 19

Supplemental instruction 19

Front desk 25

Outreach 25

Appendix 27


3

To: Student Fee Governing Board

From: Tutoring

Subject: Review of FY 2013 and Proposed FY 2014 Budget for the Tutoring Center

Services

The Tutoring Center directed three academic support programs for students during the 2012-‐2013 year: appointment tutoring (including one-‐on-‐one and groups), walk-‐in labs, and supplemental instruction. Tutoring can range from assistance with difficult concepts, improved study skills, exam review, homework assistance, and other academic needs. The majority of appointment tutoring is one-‐on-‐one; however, we encourage group tutoring when student schedules and needs align. Due to space limitations group sessions are minimal. Tutoring services were provided for over 150 courses between fall and spring semesters.

Appointment tutoring is offered throughout the school year including the summer semesters and Wintermester. Summer and Wintermester tutoring is financed through Extended Studies. Students can sign up for one-‐on-‐one appointments or arrange for small group tutoring.

We partnered with several instructors to provide guided exam reviews and, in some cases, weekly groups sessions, for their classes—“pet tutors.” Tutors scheduled one or two-‐hour review sessions open to any student from that instructor’s section. During these sessions the tutor provided guided review in preparation for the exam. In BIOL 100, our pet tutor does two-‐hour reviews before each test and in PHYS 180 and 181 pet tutors provide set group sessions for courses.

Our walk-‐in labs serve as satellite locations for students who need quick and immediate academic support. We have partnered with three departments (the DeLaMare Library, the Knowledge Center, and the Joe Crowley Student Union/the Center for Student Cultural Diversity) to provide additional services to students. As the name implies, students are able to walk-‐in and seek help with no or minimal wait time. The walk-‐in lab in the Knowledge Center and DeLaMare Library includes two tutors: one math tutor who can tutor math to and including calculus I and physics, and one science tutor who can tutor general chemistry and organic chemistry. Demand for science, math and engineering tutors dictates that we provide support in these areas.

Supplemental instruction (SI) was offered in 32 unique courses in the fall and spring semesters. Courses were selected based on high DFW rates in previous semesters and the instructors’ desire to provide a more guided study environment for students. We recruited, trained and supervised all SI leaders. SI leaders attended all class sessions alongside the students in order to keep abreast of the coursework throughout the semester. Training is conducted each semester before the beginning of the semester. They also put in an hour of planning and an hour of collaboration with course instructors each week. Required weekly meetings with the Tutoring Center supervisors gave us the opportunity to continuously support the SI leaders and encourage improvement. On average, SI leaders working with a single class section worked 10 hours per week between class, planning, meeting with the instructor and with the Tutoring Specialist, and providing four hours of guided study session weekly.


4

Locations and space

The Tutoring Center operates from the Thompson Building. We currently have six tutoring spaces, three of these spaces with computers and all six with multiple white boards. We often have more tutoring appointments than we can accommodate. Please see Appendix A, p. 27, for a typical day appointment list. To address this overflow, we have partnered with DeLaMare Library to provide extra areas that tutors can meet with students.

The Tutoring Center also coordinates three satellite walk-‐in labs located at the Knowledge Nook in the Knowledge Center, the DeLaMare Library Atrium, and on the 3rd floor of the Joe Crowley Student Union. The Supplemental Instruction program is coordinated through the Tutoring Center and meets at various times and classrooms depending on the availability of the SI Leader and input from students in the class. During the fall semester, SI used 120 classrooms each week. During the spring semester, SI met in 76 classrooms each week.

Our front desk area has three desktop computers for students to use to make tutoring appointments and to utilize during tutoring sessions if needed. A tutor prep room is maintained with three desktop computers, a printer, and course materials for tutors to organize their tutoring sessions.

Schedule

The Tutoring Center hours during the fall 2012 semester were 8am-‐9pm Monday through Thursday and 8am-‐2pm on Friday. All one-‐on-‐one and group appointment tutoring sessions were 50 minutes in duration beginning at the hour. These tutoring sessions met in the Tutoring Center, or when space is not available, they are moved to the DeLaMare Library. Walk-‐in tutoring labs were available Monday through Friday from 10am-‐2pm at DeLaMare Library, the Knowledge Center were open Sunday through Thursday 4pm-‐9pm, and the Joe Crowley Student Union were open Monday through Thursday 6pm-‐8pm.

In the spring 2013 semester, the hours were the same with an extension of hours at the Tutoring Center on Fridays until 3pm starting March 29th due to demand. We continue to monitor demand for our services to best serve the needs of the students.

Scheduling

TutorTrac is the online scheduling system employed by the Tutoring Center. Students access the TutorTrac system through the Tutoring Center website. Students can only schedule tutoring for courses in which they are enrolled. Appointments must be made 20 hours in advance and are dependent upon hours available by tutors. Cancellation of appointments must occur in the TutorTrac system at least 24 hours prior to the scheduled meeting time. If a student cancels after this deadline, then it is counted as an absence. Students are allowed two (2) absences per semester. After two (2) absences a student is blocked from using appointment tutoring for the remainder of the semester. This requirement is due to demand, to efficiently use resources, and to deter abuse of our tutors and tutoring services. Although these students are block from making appointment, they can continue to use the walk-‐in labs and SI sessions.


5

Currently enrolled students can utilize the walk-‐in labs. The schedule for the walk-‐in labs, the available tutors, and the courses tutored is published on the Tutoring Center website. At least one math tutor (minimum calculus I) and one science tutor (minimum general chemistry and organic chemistry) is available at all times during our two walk-‐in labs. Walk-‐in tutors can tutor any classes they have taken and assist with any additional classes. Therefore, walk-‐in tutors have helped undergraduate and graduate students with courses they have not taken. A great example of this is statistics. Due to demand, a third tutor is available at peak hours on Sunday in the Knowledge Nook walk-‐in lab.

Supplemental instruction leaders survey the courses that they serve at the beginning of each semester to determine optimal times for students to meet. This schedule is published and updated on the Tutoring Center website. If attendance becomes a concern, then SI leaders will resurvey the course and adjust meeting times accordingly. Most SI meeting rooms are scheduling through the University Scheduling Office. During the fall semester, SI used 120 classrooms each week. During the spring semester, SI met in 76 classrooms each week.

Students served

During the 2012-‐2013 school year, 30,948 total visits were made to the Tutoring Center in the form of appointments, walk-‐in visits and attendance at SI sessions. Usage data is continuously tracked throughout the year to monitor demand and to adjust to the needs of the student population. TUTORING CENTER VISITS 2012-‐13 Fall 2012 Spring 2013 Appointment visits 3,734 5,183 Walk-‐in lab visits 1,338 1,658 SI visits 12,644 6,391 Total visits 17,716 13,232 TUTORING CENTER STUDENTS 2012-‐13 Fall 2012 Spring 2013 Students attending at least one appointment 615 628 Students visiting at least one walk-‐in lab 468 500 Students attending at least one SI session 2,376 1,282 Total students 3,459 2,410


6

APPOINTMENT AND WALK-‐IN DEMOGRAPHICS 2012-‐13 Fall 2012

N= 879 Spring 2013 N= 907

Students of color 38.45% 37.38% Pell Grant recipients 31.4% 31.64% Male 34.58% 41.9% Female 65.42% 58.1% GPA – Tutoring 3.04 3.02 GPA – University 2.95 2.99

ETHNICITY FALL 2012 – APPOINTMENTS AND WALK-‐IN STUDENT

Students Percentage Visits Visits per student Asian 67 7.62% 500 7.46 Black 62 7.05% 638 10.29 Caucasian 536 60.98% 3,723 6.95 Hispanic 141 16.04% 1,004 7.12 Multi-‐racial 58 6.60% 463 7.98 Native/Alaskan American 7 0.80% 101 14.43 Pacific Island 3 0.34% 6 2.00 Unknown 5 0.57% 30 6.00 TOTAL 879 100.0% 6,465 7.35

Students of Color 338 38.45% 2,712 8.02 SPRING 2013 – APPOINTMENTS AND WALK-‐IN STUDENT

Students Percentage Visits Visits per student Asian 69 7.61% 379 8.25 Black 57 6.28% 522 5.49 Caucasian 554 61.08% 3,397 6.13 Hispanic 148 16.32% 967 6.53 Multi-‐racial 57 6.28% 244 4.28 Native/Alaskan American 4 0.44% 33 8.25 Pacific Island 4 0.44% 30 7.50 Unknown 14 1.54% 96 6.13 TOTAL 907 100% 5,665 6.25 Students of Color 339 37.38% 2,175 6.42


7

PELL GRANT RECIPIENTS FALL 2012 Students Visits Visits per student

Pell recipients 276 2,449 8.87

SPRING 2013 Students Visits Visits per student

Pell recipients 287 2,023 7.05

GENDER FALL 2012 Students Percentage

Female 575 65.42% Male 304 34.58% Total 879 100%

SPRING 2013 Students Percentage

Female 527 58.10% Male 380 41.90% Total 907 100%


8

CLASS STANDING

FALL 2012 Students Percentage

Freshman 167 19.00% Sophomore 282 32.08% Junior 204 23.21% Senior 211 24.00% Grad Student 3 0.34% Nondegree Seeking 8 0.91% MA/MS 2 0.23% PhD 2 0.23% TOTAL 879 100%


Freshman 199 21.94% Sophomore 314 34.73% Junior 202 22.27% Senior 179 19.74% Grad Student 2 0.22% Nondegree Seeking 4 0.44% MA/MS 5 0.55% PhD 1 0.11% TOTAL 907 100%


9

ACADEMIC COLLEGE FALL 2012 Students Percentage

Agriculture Undergrad 107 12.17% Business Undergrad 118 13.42% Education Undergrad 43 4.89% Engineering Grad 1 0.11% Engineering Undergrad 84 9.56% Grad Special 3 0.35% Health Sciences Grad 1 0.11% Health Sciences Undergrad 175 19.91% Journalism Undergrad 18 2.05% Liberal Arts Undergrad 171 19.45% Nondegree 8 0.91% Science Grad 2 0.23% Science Undergrad 148 16.84% TOTAL 879 100%


Agriculture Grad 2 0.22% Agriculture Undergrad 101 11.14% Business Undergrad 102 11.25% Education Grad 1 0.11% Education Undergrad 30 3.31% Engineering Undergrad 140 15.44% Grad Special 2 0.22% Health Sciences Undergrad 135 15.21% Journalism Undergrad 18 1.98% Liberal Arts Grad 1 0.11% Liberal Arts Undergrad 189 20.84% Nondegree 4 0.44% Science Grad 2 0.22% Science Undergrad 177 19.51% TOTAL 907 100%


10

Usage growth

The Tutoring Center has grown tremendously since the 2011-‐2012 school year. Since last year we experienced an increase of 19.6% in total visits to the Tutoring Center. 2012-‐2013 USAGE

2011-‐12 2012-‐13 Change Total visits (appointments, walk-‐in, SI) 25,877 30,948 + 19.6%


11

COURSES TUTORED TUTORING CENTER VISITS BY COURSE Fall Spring

ACC 201 22 47 ACC 202 54 29 AM 145 22 AM 146

46

ANTH101 1 APST 207 3 2 APST 270 13 2 AST 109 2 3 AST 110 3 BCH 303

1

BCH 400 60 15 BCH 403 10 BCH 405 8 BCH 417 10 BIOL 100 7 158 BIOL 105 3 BIOL 190 128 69 BIOL 191 8 20 BIOL 192 8 9 BIOL 223 116 8 BIOL 224 12 BIOL 251 32 41 BIOL 300 57 69 BIOL315R 14 8 BIOL 316 5 1 BIOL 395 2 2 BIOL 405 1 BIOL 475 1 1 CEE 204R 34 CEE 241 5 CEE 372 17 10 CEE 388

3

CEE 390R 2 CEE 495

1

CH 201 9 4 CH 202 10 2 CH 203 2 3

CHEM121A 836 686 CHEM121L 146 61 CHEM122A 418 416 CHEM122L 208 70

Fall Spring

CHEM 201 137 CHEM 202 111 CHEM220A 325 110 CHEM220L 8 9 CHEM 330 1 3 CHEM 341 351 73 CHEM 342 80 CHEM 345 24 22 CHEM 421 3 CHS 102 1 CHS 780 4 CMB 790 2 CMB 794A 2 CPE 201R 25 CRJ 101 2 CRJ 102 2 CRJ 444 5 CS 135 8 8 CS 202 3 DAN 467 6 ECON 100 52 46 ECON 102 136 34 ECON 103 10 7 ECON261R 35 28 ECON262R 99 27 ECON 302 22 23 ECON 304 10 ECON 742 1 EDRL 451 1 EE 220

2

ENG 102 2 1 ENG 205

1

FIN 301 28 24 FIN 307 1 FREN 112 13 FREN 211 18 FREN 212 21 1 FREN 305 2 FREN 309R 1 GEOL 100 2 GEOL101 4

Fall Spring

GEOL 212 1

GEOL 330 1 GEOL414 6 GEOL 416 4 GPH 455 2 IS 101 6 IS 201 1 IS 301 1 3 JPN 111 7 JPN 112 1 MATH 119 782 MATH 120 88 23 MATH 122 1 MATH 123 6 MATH126R 462 200 MATH127R 120 225 MATH 128 15 MATH 176 310 243 MATH 181 356 230 MATH 182 163 257 MATH 19 1,363 MATH283R 64 13 MATH 285 29 23 MATH 301 33 18 MATH 310 21 MATH 311

10

MATH320R 3 MATH 330 30 12 MATH 352 2 MATH 373

6

MATH 410 16 MATH 461 5 14 MATH 462 4 MATH 486

1

MATH 686 1 MATH 95 1 15 MATH 96 39 76 ME 151 1 ME 241 5 ME 242 6 27 ME 310 10


12

COURSES TUTORED TUTORING CENTER VISITS BY COURSE CONTINUED Fall Spring

ME 311 1 MGT 325 7 MKT 210 6 5 MSE 631 4 MUS 121 2 1 MUS204R 1 NRES295 2 NRES433 2 NURS300 4 NUTR121 6 1 NUTR223 11 1 PHAR725 2 PHIL 101 6 PHIL 434

1

Fall Spring

PHYS151R 231 113 PHYS152A 28 PHYS152R 140 24 PHYS 180 170 341 PHYS180L 2 5 PHYS 181 311 PHYS 182 1 PHYS421R 1 PSC 100 5 PSC 231 1 PSY 101 2 PSY 210 135 23 PSY 240 2 PSY 442 4

Fall Spring

SCM 352 7 SOC 101 15 SPA 320R 1 SPAN 111 57 1 SPAN 112 14 46 SPAN 205 22 SPAN 209 1 1 SPAN 211 113 37 SPAN 212 16 7 SPAN 305 1 SPAN 306 5 1 SPAN 315 4 SPAN 350 23 STAT 152 22 8

FALL 2012 – MATH APPOINTMENTS

***Visits for MATH 019 were 1,360

0 25 50 75 100 125 150 175 200 225 250 275 300 325 350 375 400 425 450

MATH95 MATH96

MATH120 MATH122 MATH123

MATH126R MATH127R MATH128 MATH176 MATH181 MATH182

MATH283R MATH285 MATH301 MATH310

MATH320R MATH330 MATH410 MATH461 MATH462

Visits

Visits


13

SPRING 2013 – MATH APPOINTMENTS

***Visits for MATH 119 were 765

FALL 2012 – MATH WALK-‐IN LABS

0 20 40 60 80 100 120

MATH686 MATH486 MATH373 MATH352 MATH330 MATH301 MATH285

MATH283R MATH182 MATH181 MATH176

MATH127R MATH126R

MATH96 MATH95

Visits

Visits

0 10 20 30 40 50 60 70 80 90

MATH96 MATH120 MATH123

MATH126R MATH127R MATH128 MATH176 MATH181 MATH182 MATH19

MATH283R MATH285 MATH301

MATH320R MATH330 MATH410 MATH461 MATH462

Visits

Visits


14

SPRING 2013 – MATH WALK-‐IN LABS

0 50 100 150 200 250

MATH95 MATH96

MATH120 MATH126R MATH127R MATH176 MATH181 MATH182

MATH283R MATH285 MATH301 MATH311 MATH330 MATH352 MATH461

Visits

Visits


15

Assessment

FALL 2012 STUDENT FEEDBACK

APPOINTMENT TUTORING

An online survey was emailed in December to all students who had participated in appointment tutoring at least once in the semester. 103 students responded.

Select all answer that apply. Which of the following happened as a result of using the Tutoring Center?

N = 103


16

APPOINTMENT SURVEY RESULTS CONTINUED Overall, are you satisfied with your experience at the Tutoring Center, neither satisfied nor dissatisfied with it, or dissatisfied with it?

How likely are you to recommend the Tutoring Center to other students?

N = 103

N = 103


17

FALL 2012 STUDENT FEEDBACK

WALK-‐IN LAB TUTORING

An online survey was emailed in December to all students who had visited the walk-‐in labs at least once in the semester. 67 students responded.

Select all answer that apply. Which of the following happened as a result of using the Walk-‐in Labs?

N = 67


18

WALK-‐IN LAB SURVEY RESULTS CONTINUED

Overall, are you satisfied with your experience at the Walk-‐in Lab, neither satisfied nor dissatisfied with it, or dissatisfied with it?

How likely are you to recommend the Walk-‐in Labs to other students?

N = 67

N = 67


19

Leadership

Dr. Marsha Urban serves as the Director of the Tutoring Center. She has run the Tutoring Center since 2003 and continues to provide leadership for the ongoing development of the center. She continues to promote collaborative learning and improve academic success and retention through the services provided by the Tutoring Center.

Tutors

All tutoring is provided by peer tutors. The tutors employed at the Tutoring Center are undergraduate students and represent all colleges at the University of Nevada, Reno. Tutors designate in the TutorTrac scheduling system which courses they have taken and are comfortable tutoring. These courses are updated at the end of each semester to reflect each tutor’s progress.

Each semester new tutors attend training. These trainings focus on how to facilitate positive sessions that are driven by the needs of the tutee. This involves discussions about active learning, open-‐ended questions, confidence building, and assessment of student knowledge.

Tutors are observed by the Director or the Tutoring Specialist. This promotes growth and creates a progressive dialogue to improve tutors.

Supplemental instruction

FALL 2012 SI During Fall 2012 the Tutoring Center offered Supplemental Instruction in 38 sections of 23 distinct courses. Courses were selected for the SI program based on high DFW rates in previous semesters and the instructors’ desire to provide a more guided study environment for students. We recruited, trained and supervised 29 SI leaders. SI leaders attended all class sessions alongside the students in order to keep abreast of the coursework throughout the semester. They also put in an hour of planning and an hour of collaboration with course instructors each week. Required weekly meetings in the Tutoring Center gave us the opportunity to continuously support the SI leaders and encourage improvement. On average, SI leaders working with a single class section worked 10 hours per week between class, planning, meeting with the instructor and with the Tutoring Specialist, and providing four hours of guided study session weekly. Every SI leader also participated in an observation/debrief cycle that gave them the chance to reflect on their practice with either the Director or the Tutoring Specialist.


20

FALL 2012 SI ATTENDANCE Course Class Sections Total visits Distinct students ACC 201 6 503 149

ACC 202 1 68 45

ANTH 101 1 157 56

ART 261 1 68 33

BIOL 100 1 101 42

CEE/ME 241 2 772 145

CHEM 121A 4 2,309 413

CHEM 122A 1 728 126

CHEM 201 1 249 70

CRJ 101 1 144 69

CRJ 211 1 132 42

CS 135 2 417 86

CS 202 1 614 46

ECON 100 1 280 61

ECON 102 1 302 81

ECON 103 2 350 89

MATH 176 1 839 112

ME 242 1 503 54 PHIL 202 1 365 76 PHYS 151R 2 1,494 210

PHYS 152R 1 140 40

PHYS 180 2 757 111

SOC 101 3 1,352 220

TOTALS 38 12,644 2,376

SI by the numbers • SI was offered in 23 courses in 14 academic departments • SI was offered in 38 sections of those courses • The Tutoring Center trained and supervised 29 SI leaders • 2,376 individual students attended SI at least once • 12,644 visits were made to SI sessions overall • On average, 78 hours of SI sessions were offered per course, and 43 were offered per section

throughout the semester • Participants attended SI an average of 5.3 times throughout the semester • In 61% of the sections, over 50% of the class attended SI at least once • In 97% of the sections, over 30% of the class attended SI at least once


21

SI data set • Instructors provided first test grades for 25 of the 38 sections • We obtained final test grades for all 38 sections

2012 FALL ALL COURSES, FINAL GRADES SI % Non-‐SI % Total %

Final Grade 2,342 1,838 4,180

ABC 1,971 84% 1,426 78% 3,397 81%

DF 371 16% 412 22% 783 19%

• Of the 4,180 students who earned a final grade in the courses with SI, 2,342 (56%) attended SI

and 1,838 (44%) did not attend SI • Of the total students enrolled in courses with SI, 3,397 (81%) of the final grades were A, B, or C

and 783 (19%) of the final grades were D or F • Of the 2,343 students who attended SI, 1,971 (84%) earned an A, B, or C and 371 (16%) earned a

D or F • Of the 1,838 students who did not attend SI, 1,426 (78%) earned an A, B or C and 412 (22%)

earned a D or F 2012 FALL COURSES WITH FIRST EXAM GRADES SI % Non-‐SI % Total %

1st Exam 2,197 1,788 3,985 Final Grade 2,102 96% 1,558 87% 3,660 92% No Final Grade 95 4% 230 13% 325 8% ABC, 1st Exam 1,368 62% 1,081 60% 2,075 52% DF, 1st Exam 829 38% 707 40% 1,536 39% Final Grade, ABC 1,752 83% 1,174 75% 2,926 80% Final Grade, DF 350 17% 384 25% 734 20%

• 96% of SI students who took the first exam completed the class while 87% of non-‐SI students

who took the first exam completed the class • 38% of students who earned a D or F on the first exam, but only 17% earned a final grade of D or

F (based on 18 courses providing first test grades) • 83% of students who took the first exam and attended SI earned a final grade of A, B or C

SPRING 2013 SI During Spring 2013 the Tutoring Center is offering Supplemental Instruction in 27 sections of 15 distinct courses. Courses were selected for the SI program based on high DFW rates in previous semesters and the instructors’ desire to provide a more guided study environment for students. We employ 19 SI


22

leaders working with 17 instructors. SI leaders work an average of 10 hours weekly, including attending the class, meeting with the instructor, meeting with Tutoring Center mentors and prepping for and facilitating four weekly sessions. 100% of SI leaders have observed a peer’s SI session and participated in a reflective exercise afterward in order to share feedback. 100% of SI leaders have been observed in session at least once by the Tutoring Specialist, meeting with him afterward to co-‐investigate the observation notes. All SI leaders were observed at least twice before the end of the semester and some SI leaders were observed more often dependent upon need. SPRING 2013 SI ATTENDANCE Course Class Sections Total visits Distinct students ACC 201 5 494 111

CEE/ME 241 1 530 94

CHEM 121 4 895 244

CHEM 122 2 638 154

CHEM 202 2 251 65

CHEM 220A 1 151 46

CRJ 102 1 140 48

CS 135 2 455 71

CS 202 1 557 51

ECON 100 1 111 46

FIN 301 2 68 20

MATH 176 1 1,229 133

ME 242 1 316 74

ME 314 1 83 18

PHYS 151R 2 473 107

TOTALS 27 6,391 1,282

SI by the numbers

• SI is offered in 15 courses in 10 academic departments • SI is offered in 27 sections of those courses • The Tutoring Center employs 19 SI leaders • 1,282 individual students attended SI at least once • 6,391 visits have been made to SI sessions so far this semester • Participants have attended an average of 5.0 sessions so far this semester


23

SI course summary sheet sample

At the conclusion of each semester a summary sheet is sent to each instructor who utilizes SI. Below is an example of MATH 176 summary sheet.


24

MATH 176 Instructor: SI leader:

ENROLLMENT AND SI ATTENDANCE COHORT SIZE COMPARISON OF 1ST TEST GRADE TO FINAL SEMESTER GRADE Number Percent Number

156 N 1st = 122 Final Number Percent Final Number Percent N Final = 115 73.72% N Final = 115 A 20 60.61% A 7 46.67%

Total students in NON-‐SI COHORT N Final = 41 26.28% N 1st = 53 B 6 18.18% B 2 13.33% 60 N Final = 41 C 2 6.06% C 1 6.67%

1016 D 2 6.06% D 2 13.33% 8.83 F 3 9.09% F 1 6.67% 3 1.92% N1st=33 W 0 0.00% N1st=15 W 2 13.33%

1ST TEST GRADES GRADING SCALE Final Number Percent Final Number Percent Range Letter Grade A 14 43.75% A 0 0.00%

Number Percent Number Percent 4.00 A B 5 15.63% B 2 22.22% A 33 27.05% 15 28.30% 3.70 -‐ 3.99 A-‐ C 6 18.75% C 1 11.11% B 32 26.23% 9 16.98% 3.30 -‐ 3.69 B+ D 2 6.25% D 1 11.11% C 25 20.49% 14 26.42% 3.00 -‐ 3.29 B F 4 12.50% F 4 44.44% D 16 13.11% 5 9.43% 2.70 -‐ 2.9 B-‐ N1st=32 W 1 3.13% N1st=9 W 1 11.11% F 16 13.11% 10 18.87% 2.30 -‐ 2.69 C+ A,B & C 90 73.77% 38 71.70% 2.00 -‐ 2.29 C D & F 32 26.23% 15 28.30% 1.70 -‐ 1.99 C-‐ Final Number Percent Final Number Percent

Average 1st grade C+ 78.41 C 75.98 1.30 -‐ 1.69 D+ A 3 12.00% A 1 7.14% 1.00 -‐ 1.29 D B 4 16.00% B 0 0.00% 0.70 -‐ 0.99 D-‐ C 9 36.00% C 2 14.29% > 0.70 F D 3 12.00% D 1 7.14%

FINAL SEMESTER GRADES F 2 8.00% F 7 50.00% N1st=25 W 4 16.00% N1st=14 W 3 21.43%

Number Percent Number Percent A 42 36.52% 9 21.95% B 18 15.65% 4 9.76% Final Number Percent Final Number Percent C 23 20.00% 5 12.20% A 3 18.75% A 0 0.00% D 11 9.57% 4 9.76% B 3 18.75% B 0 0.00% F 21 18.26% 19 46.34% C 3 18.75% C 1 20.00% A,B & C 83 72.17% 18 43.90% D 3 18.75% D 0 0.00% D & F 32 27.83% 23 56.10% F 3 18.75% F 4 80.00%

Average final grade C+ 78.65 D+ 67.34 N1st=16 W 1 6.25% N1st=5 W 0 0.00% *Seven SI students did not earn a final grade. **Twelve non-‐SI students did not earn a final grade.

Final Number Percent Final Number Percent A 1 5.88% A 1 6.25%

FINAL GRADE DISTRIBUTION BY SI ATTENDANCE B 0 0.00% B 0 0.00% C 3 17.65% C 0 0.00%

12+ 8 to 11 4 to 7 1 to 3 no SI D 1 5.88% D 0 0.00% NFinal N = 37 N = 15 N = 28 N = 35 N = 41 F 8 47.06% F 2 12.50%

A 13 7 13 9 9 N1st=17 W 4 23.53% N1st=16 W 13 81.25% B 5 4 2 7 4 C 7 2 7 7 5 D 6 1 3 1 4 OVERALL COMPARISON OF GRADES F 6 1 3 11 19 A,B & C 25 13 22 23 18 Average 1st grade 78.41 C+ 75.98 C D & F 12 2 6 12 23 Average final grade 78.65 C+ 67.34 D+

2.41 3.12 2.75 2.13 1.56 C+ B B-‐ C D+

SI COHORT NON-‐SI COHORT Total students receiving a grade in the class Earned an

A on the 1st test

Earned an A on the 1st test

Total students in SI COHORT

Total SI session hours offered Total SI session visits

SI COHORT for first test SI COHORT for final grade NON-‐SI COHORT for first test NON-‐SI COHORT for final grade

Average session visits per SI COHORT student

SI COHORT Earned a B on the 1st

test Earned a B on the 1st test SI COHORT NON-‐SI COHORT

1st test g

rade

SI COHORT NON-‐SI COHORT Earned a C on the 1st

test Earned a C on the 1st test

NON-‐SI COHORT Students with final grades but no Exam 1 grades

SI COHORT NON-‐SI COHORT

Fina

l grade

SI COHORT NON-‐SI COHORT Earned a D on the 1st

test Earned a D on the 1st test

Fina

l grade

SI COHORT NON-‐SI COHORT

Average final grade by attendance

Difference between 1st grade and final 0.24 -‐8.64

SI COHORT NON-‐SI COHORT Earned an F on the 1st test

Earned an F on the 1st test Total session hours attended


25

Front desk

The Tutoring Center employs seven (7) student workers to provide front desk service. These students greet students, answer phones, and work with tutors. These students are vital to the day-‐to-‐day operation of the Tutoring Center. In addition to being the “front line” staff, they also assist with outreach. These students are supervised by the Director and the Tutoring Specialist.

Outreach

The Tutoring Center staff attends every new student orientation to present to both students and parents. Dr. Urban presents a “What to do when your student calls?” workshop to parents. These are three 25-‐minute sessions at each orientation. In this workshop parents learn about possible questions their student will have and what services are available. This is well-‐received and extremely informative.

The Tutoring Specialist along with a Tutoring Center student employee attends a joint student orientation sessions along with the Math Center and the Writing Center. There are four student session per orientation. To example our focus on peer tutoring, the student employee presents to the incoming freshmen students with the support of the Tutoring Specialist as needed.

These are integral to advertising our services to new students before they begin classes.

In addition to student orientation, Dr. Urban presents to BCH 110 students, Women in Science and Engineering, and TRIO to inform these students of the Tutoring Center and study skills strategies.


26


27

APPENDIX APPENDIX A – Daily appointment report sample – April 1, 2013 # per hour Date Time Student Center Consultant Course Status

3 4/1/2013 8:00 AM Appointment CHEM121A 1003 2132 Attended 4/1/2013 8:00 AM Appointment PHYS180 1001 2132 Attended 4/1/2013 8:00 AM Appointment SPAN112 1004 2132 Attended 9 4/1/2013 9:00 AM Appointment ECON262R 1003 2132 Absent 4/1/2013 9:00 AM Appointment ECON262R 1002 2132 Attended 4/1/2013 9:00 AM Appointment CHEM121A 1003 2132 Absent 4/1/2013 9:00 AM Appointment MATH176 5702 2132 Attended 4/1/2013 9:00 AM Appointment PHYS180 1002 2132 Attended 4/1/2013 9:00 AM Appointment PHYS180 1001 2132 Attended 4/1/2013 9:00 AM Appointment BIOL251 1001 2132 Attended 4/1/2013 9:00 AM Appointment SPAN112 1004 2132 Absent 4/1/2013 9:00 AM Appointment BIOL251 1001 2132 Attended 9 4/1/2013 10:00 AM Appointment PHYS180 1002 2132 Attended 4/1/2013 10:00 AM Appointment BIOL224 1001 2132 Attended 4/1/2013 10:00 AM Appointment MATH127R 1004 2132 Attended 4/1/2013 10:00 AM Appointment MATH176 1002 2132 Attended 4/1/2013 10:00 AM Appointment MATH127R 1004 2132 Attended 4/1/2013 10:00 AM Appointment CHEM121A 1002 2132 Absent 4/1/2013 10:00 AM Appointment CHEM121A 1003 2132 Attended 4/1/2013 10:00 AM Appointment ECON262R 1001 2132 Attended 4/1/2013 10:00 AM Appointment CHEM122A 1002 2132 Attended 6 4/1/2013 11:00 AM Appointment ECON262R 1002 2132 Attended 4/1/2013 11:00 AM Appointment MKT 210 1008 2132 Absent 4/1/2013 11:00 AM Appointment CRJ 444 1001 2132 Attended 4/1/2013 11:00 AM Appointment FREN112 1001 2132 Attended 4/1/2013 11:00 AM Appointment MATH182 1002 2132 Attended 4/1/2013 11:00 AM Appointment CHEM342 1001 2132 Attended

11 4/1/2013 12:00 PM Appointment MATH176 5702 2132 Attended 4/1/2013 12:00 PM Appointment SPAN111 1006 2132 Attended 4/1/2013 12:00 PM Appointment ECON100 1001 2132 Attended 4/1/2013 12:00 PM Appointment ECON100 1001 2132 Attended 4/1/2013 12:00 PM Appointment ECON100 1001 2132 Attended 4/1/2013 12:00 PM Appointment ECON100 1001 2132 Attended 4/1/2013 12:00 PM Appointment ECON100 1001 2132 Attended 4/1/2013 12:00 PM Appointment MATH176 5701 2132 Attended 4/1/2013 12:00 PM Appointment CHEM121A 1001 2132 Attended


28

4/1/2013 12:00 PM Appointment BIOL251 1001 2132 Attended 4/1/2013 12:00 PM Appointment ECON100 1001 2132 Attended 9 4/1/2013 1:00 PM Appointment MATH176 5702 2132 Attended 4/1/2013 1:00 PM Appointment PHYS180 1002 2132 Attended 4/1/2013 1:00 PM Appointment SPAN111 1006 2132 Attended 4/1/2013 1:00 PM Appointment MATH127R 5701 2132 Attended 4/1/2013 1:00 PM Appointment CS 135 1002 2132 Attended 4/1/2013 1:00 PM Appointment ACC 201 1004 2132 Attended 4/1/2013 1:00 PM Appointment PHYS180 1003 2132 Attended 4/1/2013 1:00 PM Appointment BIOL100 1001 2132 Absent 4/1/2013 1:00 PM Appointment ACC 201 1001 2132 Attended 7 4/1/2013 2:00 PM Appointment BIOL190 1004 2132 Attended 4/1/2013 2:00 PM Appointment PHYS180 1001 2132 Attended 4/1/2013 2:00 PM Appointment MATH176 5701 2132 Attended 4/1/2013 2:00 PM Appointment SPAN212 1009 2132 Attended 4/1/2013 2:00 PM Appointment MATH176 1002 2132 Attended 4/1/2013 2:00 PM Appointment AST 109 1001 2132 Absent 4/1/2013 2:00 PM Appointment CHEM122A 1002 2132 Attended

12 4/1/2013 3:00 PM Appointment CHEM121A 1001 2132 Attended 4/1/2013 3:00 PM Appointment PHYS180 1001 2132 Attended 4/1/2013 3:00 PM Appointment CHEM122A 1002 2132 Attended 4/1/2013 3:00 PM Appointment MATH176 5501 2132 Attended 4/1/2013 3:00 PM Appointment BIOL190 1002 2132 Attended 4/1/2013 3:00 PM Appointment CHEM220A 1001 2132 Attended 4/1/2013 3:00 PM Appointment MATH127R 1004 2132 Attended 4/1/2013 3:00 PM Appointment MATH127R 1001 2132 Attended 4/1/2013 3:00 PM Appointment SPAN211 1004 2132 Attended 4/1/2013 3:00 PM Appointment CHEM220A 1001 2132 Absent 4/1/2013 3:00 PM Appointment MATH461 1001 2132 Attended 4/1/2013 3:00 PM Appointment CHEM122A 1002 2132 Attended 8 4/1/2013 4:00 PM Appointment CHEM121A 1003 2132 Attended 4/1/2013 4:00 PM Appointment CHEM121A 1003 2132 Attended 4/1/2013 4:00 PM Appointment BIOL190 1001 2132 Attended 4/1/2013 4:00 PM Appointment MATH176 5701 2132 Attended 4/1/2013 4:00 PM Appointment MATH176 5501 2132 Attended 4/1/2013 4:00 PM Appointment ME 242 1001 2132 Attended 4/1/2013 4:00 PM Appointment BIOL223 1001 2132 Attended 4/1/2013 4:00 PM Appointment PHYS180 1002 2132 Attended 6 4/1/2013 5:00 PM Appointment MATH126R 1003 2132 Attended 4/1/2013 5:00 PM Appointment ECON262R 1002 2132 Attended 4/1/2013 5:00 PM Appointment PHYS180 1001 2132 Attended


29

4/1/2013 5:00 PM Appointment PHYS151R 1001 2132 Attended 4/1/2013 5:00 PM Appointment CHEM342 1001 2132 Attended 4/1/2013 5:00 PM Appointment MATH182 1002 2132 Attended 4 4/1/2013 6:00 PM Appointment CHEM122A 1002 2132 Attended 4/1/2013 6:00 PM Appointment MATH127R 1001 2132 Attended 4/1/2013 6:00 PM Appointment PHYS151R 1001 2132 Absent 4/1/2013 6:00 PM Appointment CHEM342 1001 2132 Attended 3 4/1/2013 7:00 PM Appointment MATH126R 1002 2132 Attended 4/1/2013 7:00 PM Appointment BIOL223 1001 2132 Attended 4/1/2013 7:00 PM Appointment CHEM342 1001 2132 Attended 3 4/1/2013 8:00 PM Appointment MATH126R 1003 2132 Absent 4/1/2013 8:00 PM Appointment CHEM121A 1003 2132 Attended 4/1/2013 8:00 PM Appointment CHEM220A 1001 2132 Absent


30

APPENDIX B – 2012 FALL APPOINTMENT SURVEY


31

APPENDIX B – 2012 FALL APPOINTMENT SURVEY (PAGE 2)


32

APPENDIX B – 2012 FALL APPOINTMENT SURVEY (PAGE 3)


33

APPENDIX C – 2012 FALL WALK-‐IN LABS SURVEY


34

APPENDIX C – 2012 FALL WALK-‐IN LABS SURVEY (PAGE 2)


35

APPENDIX C – 2012 FALL WALK-‐IN LABS SURVEY (PAGE 3)

Documents

Tutoring)Center) Fall2012) Report) Spring2013 2012... · Tutoring)Center)Report)) 3)) To ... assistance)with)difficult)concepts,)improved)study)skills,)exam)review,) homework)assistance