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Two new USOF broadband plans have been offered by BSNL i.e. Rs. 250 and Rs. 150 per month. USOF

stands for Universal Service Obligation Fund and BSNL stands for Bharat Sanchar Nigam Ltd.which is

considered as backbone of telecom industry in India. These new plans have been offered in the rural

parts of Goa and Maharashtra to empower these rural areas with internet connectivity by providing

them High Speed Broadband Internet at extremely low rates.1 GB download limit per month along with 2 megabytes per second Broadband Internet facility is

being offered under the plan of BSNL-USOF 150 to the subscribers of rural areas of Goa and

Maharashtra telecom circle. And if they want to exceed these pre-defined limits, they may do that by

spending only 40 paisa for every additional megabyte they consume.

And in the second plan of BSNL-USOF 250, 1.5 GB of download limit along with 2 megabytes per

second Broadband Internet facility is being offered but the plus point of this connection is the one

hundred free local calls for every month are also included in this package. The same 40 paisa per

megabyte will be charged for every additional megabyte that is consumed by the subscriber as of thebroadband plan 1.

Main aim of BSNL is to empower rural areas of the state and it is offering a lot in addition to

broadband packages like tele-education, tele-medicine service and video conferencing, besides some

very important services are also being offered by them like birth certificate issuance, utility bills

and record of lands.

Access round the clock help at following tollfree numbers

y Dataone Broadband '1800-424-1600'

y PSTN Call Center '1500' (in selectstates)

y Sancharnet Help Desk '1957'y CellOne all India Help '1800 180

1503' or '1503'All BSNL Customer Service Centers(CSCs) now remain open on all sevendays from 8.00 AM to 8.00 PM withoutany break for all activities.

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Cheque deposit machines have alsobeen installed in many cities, so thatcustomers can make payments 24X7 attheir convenience.Customers can also make payments bycheque/Demand Draft to BSNL

franchisees all over the country.With a view to simplify and offercustomer friendly services, more thanone Bfone connections can be appliedon a single application form.Accordingly, a single demand notewould be issued to the customer inrespect of all the connections appliedfor.Shifting charges for local as well as allIndia shifting of fixed telephone (bfone)has been abolished.Pagers being given to outdoor staff in a

phased manner for speedy rectificationof faults.Majority of the local network is built upon jelly filled and OFC for trouble freeservice.Internal Distribution Points (DPs) beingprovided in the customer premises toeliminate the faults arising out ofoverhead wires.Extensive use of digital loop carrier(DLC)/Wireless in Local Loop (WLL)system for improving reliability of

external plant.Remote Line Units (RLUs). Remotesubscriber Units (RSUs) being providedextensively to reduce the long lengthsof copper cables.Establishing call centers across thenation to provide single windowsolutions and convenience tocustomers.Countrywide Network Management &Surveillance System (NMSS) to ensureuninterrupted and efficient flow oftelecom traffic.Application Forms for new connectionshave been made free of charge for allservices.Procedure for restoration of telephonesdisconnected due to non-paymentsimplified and powers delegated toSecondary Switching Area (SSA) heads.Payment of telephone bills beingreceived on Saturday and Sunday

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