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COURSE SYLLABUS

Course title: English for Hotel Business

Course Code: 205475 Credit: 3 (3-0)

Study Hours: 3 hours/ weekPrerequisite course: None

Instructor: Dr.Suttawan Sriwantaneeyakul

Office: Faculty of Humanities, room no. 1308 Contact Number: (055)962-029

Office Hours: Tuesday 13.00-15.00 & Thursday 10:00- 12.00 or by appointment ats kreangsak@hotmail.com

'-... Course Description:

Skills in listening, speaking, reading, and writing English for different sections in hotel businesssuch as reception, public relations, marketing, housekeeping, and food and beverage

After successful completion of this course, students will be able to:• improve their ability to communicate with hotel guests and other staff• learn the vocabulary of all the main areas in the hotel• gain confidence in English communication

Materials:Scott, T. & Pohl, A. (2010). Highly Recommended 2. Oxford University Press.

Course Content and Tentative Schedule

Week Date Topics of lecture and discussion

I 12 August 2015 National Holiday14 August 2015 Introduction to course and 2radin2 criteria

2 19 August 20 IS Unit I: Dealing with incoming calls21 August 2015 Unit 2: Customer information

3 26 August 20 IS Unit 3: Taking reservations28 August 20 IS Unit 4: Dealing with booking enquiries

4* 2 September 2015 Quiz 14 September 20 IS Unit 5: Correspondence

5 9 September 20 IS Unit 6: Welcoming guestsII September 20 IS Unit 7: Dealing with check-in problems

6 16 September 2015 Unit 8: Explaining how things work in the hotel roomI 8 September 2015 Unit 9: Serving drinks

7 23 September 2015 Unit 10: Food service25 September 2015 Unit 11: Know your region

8** 26 Sep - 3 Oct 2015 Midterm Exam9 7 October 20 IS Unit 12: Explaining travel options

9 October 20 IS Unit 13: Giving directions10 14 October 2015 Unit 14: Meeting customer needs

16 October 201 5 Unit IS: Complaints and apologies

1

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Week Date Topics of lecture and discussion

11 21 October 2015 Unit 16: Mistakes and problems23 October 2015 National holiday

12* 28 October 2015 Quiz 230 October 2015 Unit 17: Giving advice and assistance

13 4 November 2015 Unit 18: Telephone communication problems6 November 2015 Unit 19: Conference and meeting enquiries

14 11 November 2015 Unit 20: Handling payments13 November 2015 Unit 21: Explaining and training

15 18 November 2015 Unit 22: Working in housekeeping20 November 2015 Unit 23: Health, safety and security

16 25 November 2015 Tutorial session27 November 2015

17** 28 Nov-13 Dec 2015 Final Examination

Evaluation Scheme

Quiz 1

Quiz 2

Class Attendance

15%

15%

10%

Midterm Exam

Final Presentation

30%

30%

Grading Scale

80 - 100 A 75 -79 = B+

70-74 B 65 -69 C+

55 -64 C 50-54 = D+

45 -49 D 0-44 F

Note: According to the university's regulation, a number of students who receive A should not be morethan 25% of the whole class. The above grading scale is subject to change without prior notice.

2