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UBT111M Electrical filing for nails
Unit reference number: M/507/5442
Level: 3
Guided Learning (GL) hours: 30
Overview
This unit will enable learners to provide electrical filing services to clients, treating the required areas of the nails. Learners will develop the knowledge and skills to prepare for and provide a professional electrical file service. Learners will also develop their understanding of possible contra-indications, along with indications for and benefits and effects of electric file services and overlays.
Learning outcomes
On completion of this unit, learners will: LO1 Know the salon requirements for electric file services
LO2 Understand the different products and techniques used for electrical filing
LO3 Be able to prepare the client, self and work area for electrical file services
LO4 Be able to provide electrical file services
Version 7
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Assessment requirements
Learners must complete all four assessment requirements related to this unit:
1. Service portfolio 2. Graded practical assessment 3. External examination 4. Graded synoptic assessment
1. Service portfolio
Learners must produce a service portfolio that includes evidence of practical services carried out with proficiency.
At a minimum the service portfolio for this unit must include, client consultation and service records covering all of the following:
Carried out a minimum of 4 nail enhancement services - Back filing pink and white
- Removing lifting
- Reducing length from the free edge
- Reducing bulk from the overlay
- Removing re-growth from behind the free edge
- Finishing techniques
Used all equipment - Nail station or appropriate work area
- Stationary chair for client
- Moveable stool for technician
- Trolley
- Stool
- Towels
- Cuticle scraper or cuticle knife
- Cuticle nippers
- Nail brush
- Magnifying lamp
- Lined metal bin with lamp
- Appropriate sterilisation
- Electric file and all drill bits (carbide or diamond bit, backfill bit)
- Sanding bands
- Under-nail cleaner
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Used all products - Surface sanitiser
- Nail enamel remover
- Cuticle remover
- Hand and nail sanitiser
- Nail cleanser/dehydrator
- Nail adhesive
- Nail tips
- Primer
- Base coat
- Nail enamels
- Top coat/high gloss finish
- Cuticle oil
- Hand cream/lotion
- Bristle brush
- Couch roll
- Tissues
- Nail Files
- Lint free wipes
Given all types of advice - After-care
- Possible contra-actions
- Post-service restrictions
- Additional retail products and services Evidence from the graded practical assessment must also be presented in the service portfolio.
The service portfolio must be completed prior to learners undertaking the practical skills test. Whilst service portfolios will not be graded, they may be sampled by the VTCT External Quality Assurer (EQA).
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2. Graded practical assessment
Learners must carry out a complete electric file service which will be observed, marked and graded by centre assessors. The grade achieved in the graded practical assessment will be the grade awarded for the unit.
The graded practical assessment must take place in a real or realistic working environment on a real client. At a minimum the graded practical assessment for this unit must cover:
Service – one electric file service including the removal of lifted products and one specialised service (maximum service time 1 hour)
Specialised service – learners must choose from one of the following to complement the electric file service: rebalancing of pink and white, removal of length from free edge and repositioning of the apex, removal of natural nail re-growth from behind the free edge
Equipment – nail station or couch, trolley, stool, towels, cuticle scraper or cuticle knife, cuticle nippers, manicure soak bowl, nail brush, magnifying lamp, glass bead steriliser, UV cabinet, electric file and all drill bits
Products – disinfecting fluid for tools, hand sanitiser, nail enamel remover, couch roll, tissues, nail files, cotton wool
Recorded professional discussion can also be used as an assessment method attached to the graded practical assessment and is particularly useful for gathering evidence for criteria related to evaluation and reflection. Professional discussions should be planned and recorded.
3. External examination
Whilst the theory content of LO1 and LO2 may be naturally assessed in the graded practical assessment, they will be tested by external examinations at the end of the period of learning.
External examinations will test knowledge and understanding from across the whole vocational area (mandatory units). Learners should use the unit content section of this unit to aid revision since exam questions will test the full breadth of this section.
External examinations will be set and marked by VTCT and will contribute to the overall qualification grade.
4. Graded synoptic assessment
In the last term or final third of their qualification, learners will be required to undertake a graded synoptic assessment. This will require learners to carry out a range of services from across the whole vocational area (mandatory units). Assessment coverage will vary year on year, although all services will be covered over time.
VTCT will set a brief for centres which will detail the services to be covered in the graded synoptic assessment. Grading descriptors for the synoptic assessment will also be provided by VTCT.
The graded synoptic assessment will be marked and graded by centre staff and externally verified by VTCT.
The graded synoptic assessment will contribute to the overall qualification grade.
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Unit content
LO1 Know the salon requirements for electric file services
Learners must know how to set up the work area:
Prepare the work area to allow for: - Ease of access and free movement around the nail station
- Effective lighting
- Hygienic set up of couch, trolley or nail station
- Selection of products and equipment to meet the needs of the client
- Adequate ventilation
- Temperature of the room (not too cold/warm) affects product density and curing
- Music/ambience
- Access to a sturdy stool/chair (client)
- Access to a moveable stool (nail technician), height adjustable
Ensure a safe working environment: - Clean and hygienic work area
- The use of a suitable steriliser and sanitisation for equipment
- Sterilised tools are kept in an UV cabinet or covered with tissue until required for use
- Ventilation
- Effective positioning nail station and stool to allow ergonomic and safe practice
- The electric file is positioned correctly to prevent any injury Learners must know how professional nail technicians present themselves:
Clean professional uniforms create a positive impression of the nail technician and the salon. Uniforms should be made from a comfortable fabric to facilitate the stretching involved in the service
Nail technicians should wear closed-in footwear, no jewellery, no piercings, hair neatly tied back, and any fringe secured, nails should be neat and be a reflection of your industry and are all important elements of professional presentation
Personal hygiene and cleanliness including showering, covering cuts and abrasions, wearing deodorant or antiperspirant, oral hygiene, including clean teeth, fresh breath,
Learners must know the salon requirements for record keeping:
Accurate appointment systems, stationery, loyalty, rewards, acknowledgement of occasions
How to establish and record clear information that is accurate and in logical order, how to refer to existing records
Why it is advisable to take photographs of the service area pre and post services and how they should be taken
Skin sensitivity tests, adaptations and modifications, recommendations
Service planning and how to update records at the end of the service, update at each visit, maintained electronically, paper records
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Learners must know the insurance requirements for the delivery of electric filing
As a minimum a salon should hold, where applicable, employer’s insurance as well as public liability insurance and professional indemnity
Requirements for licensing are applied at local council level if they are applicable within the area. Each council will have slightly different requirements. The most current information on licensing is available on local authority websites and from professional membership association groups
Learners must know the legal requirements for providing services to minors:
The age at which an individual is classed as a minor and how this differs nationally
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LO2 Understand the different products and techniques used for electrical filing
Understand the effects and indications for an electric file service
Assess nail condition and confirm the nail is suitable for the service/note areas of nail requiring special service
Discuss the benefits of using the electric file with the client – speed of service
Explain and reassure the client of the sensation and noise created by the electric file Learners must understand indications for an electric file service:
Longitudinal ridges, Beau’s lines, leuconychia, onychorrhexis, onychoschizia, hang nails, discoloured nails, pterygium unguium, onychauxis, onychophagy, Fragilitas unguium, eggshell nails, dry/dehydrated skin, regular exposure to the environment with no protection
Learners must understand the factors that influence electric file services:
Electrical file services can only be performed if the client has no contra-indications. The nail technician will need to be aware of the protocols for referral to another healthcare professional, if it is in the best interest of the client. The condition of the nails and skin will need to be factored in when advising the client of service outcomes
The choice of overlay needs to be factored into the service outcome Learners must understand the different nail shapes:
Oval, pointed, square, wide, long square, round, spoon, fan, hook, bitten and ski jump Learners must understand the reasons influencing nail shapes:
Nail condition, hand shape, client’s preference, fashion, working conditions, damage to the germinal matrix
Learners must have knowledge of a wide variety of different equipment available for electric file services and understand their uses:
Magnifying lamp, nail station, cuticle knife/cuticle scraper, cuticle nippers, nail brush, buffer, nail file, disinfecting fluid for surfaces, electric file and all drill bits
Learners must have knowledge of the restrictions to service outcomes with an electric file:
Client personal preferences such as choice of service and specialised service
Condition of nails and/or cuticles, client’s availability, timescales to work to, financial commitment
Choice of overlay Learners must know the contra-indications to electric file services:
Examples of contra-indications that may prevent the service: - Any condition already being treated by a GP, dermatologist or another
practitioner, arthritis, acute rheumatism, diabetes, inflamed nerve, nervous or psychotic conditions, medical oedema, undiagnosed pain, haemophilia, recent operations on the hands, Tinea unguium, Tinea manum or any fungal infection, under the influence of recreational drugs or alcohol
Examples of contra-indications that may restrict the service: - Any known allergies, abrasions, bruises, cuts, carpel tunnel syndrome,
dermatitis, broken bones, eczema, inflammation, diarrhoea and vomiting, undiagnosed lumps or swellings, scar tissue (two years major operations or six months small scarring), recent fractures, sunburn, repetitive strain injury, onychophagy, onycholysis, psoriasis, warts, high temperature, loss of tactile sensation
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Learners must know the possible contra-actions that may occur during or after an electric file service:
Extreme adverse skin reactions – skin irritation, itching, erythema, oedema, blood spotting to cuticle, allergic reaction
Learners must know how to respond effectively to contra-actions:
Discontinue the service and remove products. Take remedial action
Learners must have knowledge of safety precautions for using correct file techniques:
Filing – one direction, the correct direction depending on whether the learner is left or right handed – avoiding the cuticle as the client could experience erythema, cuts and discomfort
Speed – the correct speed is set on the electric file to avoid the client experiencing hot spots/friction, erythema and discomfort
Using the correct drill bit to prevent damage to the natural nail plate, hyponychium (if removing natural nail re-growth from the underside of the free edge), cuticle
Learners must have knowledge and be able to establish:
Skin type and condition of skin and nails - Skin conditions – sensitive, dehydrated, mature
- Health concerns, medication
- Nail condition – Beau’s lines, blue nail, brittle nails, bruised nails, discoloured nails, dry nails, flaking nails, hang nails, koilonychias, lamella dystrophy, leuconychia, loss of skin sensation, onychauxis(hypertrophy), onychotrophia (atrophy), onychocryptosis, onycholysis, onychomycosis, onychophagy, onychorrhexis, onychoschizia, paronychia, onychia, pitting, pterygium unguium, sepsis, transverse ridges, longitudinal ridges, eggshell nails, black streaks, onychogryphosis, onychoptosis, sepsis
Learners must have knowledge and discuss client expectations and other influencing factors:
Client expectations and preparation – ensure that the client has realistic expectations for the service, do not give false hope; a thorough consultation should be given to include a clear description of the services and its effectiveness for the individual
Skin sensitivity test – lack of sensation may mean that the service cannot be carried out. This is to be done verbally within the consultation
Contra-indications present – that may prevent or restrict a service
Cuticle and nail condition – bitten, split, ridges, bruising, thick, thin nails, overgrown cuticles, hangnails, this will reflect the possible reactions and effects of the service
Medication – some medication can sensitise the skin and thin or cause lifting of the nails
Poor homecare routine – this will be detrimental to the services given and can counteract the effects of the service or make the results much slower
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Learners must have knowledge of the theory behind and applications techniques of, electric filing systems:
The types and use of electric filing equipment and attachments, electric filing techniques, including thinning out overlays, buffing and use of different speeds of rotation, how to position and support the client's finger whilst working with an electric file, why it is important to maintain three points of contact when working with an electric file, how to adapt the equipment for left and right handed use, the reasons for working in one direction across the overlay, why it is important to work in the opposite direction to the rotation of the file attachment, how to maintain the balance, shape and position of apex when electric filing, the damage caused by inappropriate use or misuse of electric files, how to avoid a build up of heat when using an electric file, the types of contra-actions than can occur and how to deal with them, why the natural nails should always be hand filed prior to the application of the overlay, the benefits, uses and limitations of a hand file and electric file, the reasons why electric files should never be used for tip blending, the care and maintenance of the electric files, the advice and recommendations on products and services
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LO3 Be able to prepare the client, self and work area for electrical file services
Prepare and check the client, work area, products and equipment prior to the electric file service:
Prepare service area according to salon requirements – ensure a trolley and nail station are available to use. Organise access to electric file equipment
Choose correct products for service. Control ventilation for comfort, in line with safety guidelines
Prepare yourself by ensuring the appropriate and relevant PPE equipment is available and to hand
Check the client by completing the consultation process
Ensure all equipment and products are to hand and are working efficiently - Check electric file is working correctly prior to the service, have a selection of file bits available
Safe working practices: - Positioning yourself to avoid injury – using three point positioning
- Positioning your client
- Positioning your equipment Agree the service and check for contra-indications:
Verbal communication – use a speaking manner and tone suited to the client and your surroundings. Be sensitive to the client, use open questioning related to the service to establish their suitability for the service
Perform a consultation with the client to check for contra-indications, ask relevant questions and document and record the client feedback. Prior to commencement of the service complete a visual observation of the service area to re-affirm client eligibility for service
Ensure the client confirms agreement to service
Use non-verbal communication such as eye contact, body language, listening
Record keeping, including contra-indication check, signatures, name, address, contact numbers, age range, reason for service, occupation, sport/hobbies, medical history, allergies/hypersensitivity, contact lenses, skin sensitivity tests
Explain the service procedure to the client:
Explain how the client should position themselves for the service, how long the service will take and the sensation the client should expect to feel, going step by step through each process. Discuss the client’s expectations for the service
Instruct the client: - Removal of any clothing as appropriate, positioning throughout the service,
communicating clearly when you are using electrical files to explain what is happening
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LO4 Be able to provide electrical file services
Prepare the client for the service
The technician should be able to discuss, instruct and assist the client to: - Remove or protect clothing as appropriate
- Ensure the position of the client offers good support for the client’s arm
- Explain and discuss each stage of the service with the client
- The area should be cleansed using a suitable antiseptic Select the equipment and products to achieve the desired results:
Selection of equipment and products to suit client’s nail and skin type and service objectives
Use the electric file in accordance with the agreed service plan and in line with manufacturer’s instructions:
Selection of equipment and techniques in accordance with manufacturer’s instructions - Ensure lighting and ventilation is sufficient
- Sanitise client’s hands checking for contra-indications
- Remove nail enamel
- Confirm the nail length, shape and service outcomes with the client
- Ensure your hand piece is firmly connected to the motor unit and that all electrical safety checks have been completed (PAT testing), ensure there are no tangled wires or leads
- Use file attachment rotating in the opposite direction to which you are working, in one direction only
- Check the speed of the electric file is suitable throughout the service
- Ensure continuous movement of the file to avoid a build up of heat on the nail plate
- Use filing techniques on the nail overlay and not the natural nail plate or surrounding skin
- Move and position the client's finger so that the rotating file is kept flat against the nail
- Refine and finish the overlay using filing techniques, ensure the nail is balanced and to the required shape and length
- Use file to achieve a smooth even surface and shine, ensure the completed service is to the client's satisfaction
- Record outcome of the service
- Prevent excess waste of the service time and consumables by preparing effectively and working efficiently
- Reassure the client and communicate your positioning instructions clearly during the service
Provide aftercare advice:
Allow time for the nails to dry
The use of hand-creams containing SPF’s to minimise hyper-pigmentation on the back of the hands would be recommended
Healthy eating and advice on fluid intake is recommended to ensure the client’s skin and nails are at the optimum health and receptive to future services
Consider all lifestyle activities for the client that may need to be considered for the individual and tailor advice appropriately, for example, smoking, extreme outdoor sports or a dedication to swimming
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Recommend protective gloves for gardening, housework and in the winter
Apply a cuticle oil daily
Use hand creams frequently, particularly at night
Try to not bite or pick the nails
Advice and guidance provided for homecare services to suit the client’s skin type and nail conditions
To continue the beneficial effects of the service, advise the client on further services and retail products
Advise on maintenance in line with additional nail services provided, discuss what to do in the event of loss or damage to the nails
Update the client service records:
Record the outcomes of the service, ensuring records are up to date with the products and equipment used including any notable outcome of the service, aftercare given and feedback from the client
Prepare the work area for the next service:
Clean the product tops and bottles and return to storage, dispose of all waste in bin, place used towels in laundry, tidy all consumables away following salon requirements. Clean work area with sanitiser, reset the nail station. Ensure the service area is left clean and prepared for the next service.
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Employability skills to be demonstrated throughout the practical assessment
Communication:
Adapt and tailor approach for different clients, e.g. new and existing clients, male and female clients
Allow sufficient time for the consultation and communicate clearly and concisely to explain the concept of the treatment/service, encouraging clients to ask questions; offer reassurance
Use positive verbal communication, e.g. speaking manner and tone of voice, being supportive, respectful, sensitive to client, using open questioning to obtain information
Use positive non-verbal communication, e.g. eye contact, body language, actively listening
Promote goodwill and trust by using good communication Customer service:
Have an awareness of the principles of customer service, e.g. quality, keeping promises, managing customer expectations, customer satisfaction, speed of services and treatments, offering reassurance
Show good practice in customer service, e.g. meeting and exceeding customer needs and expectations, demonstrating a willingness to please the customer, treating the customer as an individual
Invest time in explaining the concept of the treatment/service clearly but concisely to the client, encouraging them to ask questions
Deal quickly and effectively with any complaints or issues, e.g. know whom to refer to if needed
Know the importance of customer service to a business, e.g. professional image, reputation, customer retention, customer satisfaction, customer relationships
Know the impact of poor customer service, e.g. dissatisfied customers will seek out competitors, loss of reputation, loss of profit, frequent complaints
Manage client expectations and identify requirements
Commercial and environmental awareness:
Adopt eco-friendly and cost-efficient use of resources, minimising waste, e.g. all products measured correctly; efficient use and correct disposal of consumables; recycling where possible
Be aware of others and protect their ‘space’ when using products, specifically aerosols, e.g. sprays used in nail treatments or hair services
All used products will be disposed of in accordance with the salon rules and legislative guidelines
Ensure all electrical equipment switches are turned off when not in use
Identify opportunities to promote and sell additional products and treatments, e.g. during consultation or when providing aftercare advice
Talk and actively listen to gain knowledge of client preferences and routines so that the retail selling approach is personalised
Be aware of competitors for commercial success, e.g. local salon offers and promotions, new treatments/services
Know the unique selling points of treatments/services to offer the most appropriate advice
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Know business goals and sales targets to encourage focus on the vision of the business and its long term goals, e.g. seasonal promotional offers
Know how to advertise and display special offers, promotions, e.g. local newspaper stories, awards, photographs, thank you letters/cards
Promote any loyalty schemes or special offers for repeat/new clients and the benefits of other products and services, e.g. buy one get one free, introductory offers
Offer new/additional products and services to existing or new clients to promote self/salon experiences
Ensure the cost reflects the time taken to provide the treatment/service, reflecting commercial times allocated, e.g. tailor cost to client characteristics
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Skin cancer awareness
Please note this information will not be assessed for the achievement of this unit. Public awareness of skin cancer has never been higher, and yet skin cancer remains the
fastest growing cancer in the UK, especially amongst young people. The chances of a
positive outcome can be dramatically increased with early identification and diagnosis.
Professionals in hair, beauty, sports massage and health and wellbeing industries work
closely with clients and in many cases have sight of areas of skin which may not be easily
visible to the client. An informed awareness of the signs, symptoms and changes of
appearance to be aware of when checking for early signs of cancer is a crucial tool for the
conscientious practitioner in order to provide the most thorough service and in some cases,
possibly lifesaving information signposting.
Signs to look for when checking moles include utilising the ABCDE guide:
A - Asymmetry – the two halves of the area/mole may differ in their shape and not match.
B - Border – the edges of the mole area may be irregular or blurred and sometimes show
notches or look ‘ragged’.
C - Colour – this may be uneven and patchy. Different shades of black, brown and pink may
be seen.
D - Diameter – most but not all melanomas are at least 6mm in diameter. If any mole gets
bigger or changes see your doctor.
E - Elevation/evolving – elevation means the mole is raised above the surface and has an
uneven surface. Looks different from the rest or changing in size, shape or colour. Anyone
can get a suspicious mole or patch of skin checked out for free by the NHS by visiting their
doctor, who may then refer to a dermatologist (an expert in diagnosing skin cancer).
If you require any additional NHS information please refer to https://www.nhs.uk/be-clear-on-
cancer/symptoms/skin-cancer
If your learners are interested in learning more about skin cancer awareness alongside this
qualification, VTCT runs the following qualification: VTCT Level 2 Award in Skin Cancer
Awareness for Non-Healthcare Professionals.
This qualification has been specifically designed for those working in the sports massage,
health and wellbeing, beauty, hairdressing and barbering sectors. It will enable learners to
identify any changes to their client’s skin and to highlight those changes to the client using
appropriate language and communication skills. It will enable the learner to raise awareness
of skin cancer and signpost their clients to public information about skin cancer.
This qualification will enable hair, beauty and wellbeing professionals to gain the appropriate
knowledge and communication skills required to provide non-diagnostic, professional advice
and information to clients in a discrete, empathetic and confidential manner.
For more information please refer to the Record of Assessment book: https://qualifications.vtct.org.uk/finder/qualfinder/1Record%20of%20Assessment%20Book/AG20529.pdf
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Assessment criteria
Assessment criteria will be applied to the graded practical assessment. In order to pass this unit, learners must at a minimum achieve all pass criteria. The pass criteria relate to the proficient demonstration of skills and knowledge. All criteria within a given grade must be achieved to be awarded that grade.
Learning outcome
The learner must:
Pass
The learner can:
Merit
To achieve a merit grade, in addition to achievement of the pass criteria, the learner can:
Distinction
To achieve a distinction grade, in addition to achievement of the pass and merit criteria, the learner can:
LO3 Be able to prepare the client, self and work area for electrical file services
P1 Prepare and check the client, work area, products and equipment prior to the electric file service
M1 Adapt and tailor interpersonal communication to the client
M2 Use effective strategies to promote and sell products and additional services
M3 Use the electric filing equipment consistently and accurately with precision
M4 Display organisation skills by using tidy, efficient working methods
D1 Justify the choice of products, tools, equipment that are used during the electric file service
D2 Create a finished result that reflects mastery of professional electric filing techniques
P2 Agree the service and check for contra-indications
P3 Explain the service procedure to the client
LO4 Be able to provide electrical file services
P4 Prepare the client for the service
P5 Select the required equipment and products to achieve the desired results
P6 Use the electric file in accordance with the agreed service plan and in line with manufacturer’s instructions
P7 Provide aftercare advice
P8 Update the client service records
P9 Prepare the work area for the next service
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Assessment guidance
Assessors must use the amplified assessment guidance in this section to judge whether assessment criteria have been achieved in the graded practical assessment.
P1 Prepare and check the client, work area, products and equipment prior to the electric file service
Learners must demonstrate that they have set up the treatment area in line with treatment health and safety requirements. All the required products for the treatment are to hand and are fully stocked in advance.
P2 Agree the service and check for contra-indications
Learners must demonstrate that they have consulted with the client using appropriate questioning techniques, as well as conducting visual and manual checks for contra-indications. Learners must explain the treatment in full to the client and ascertain the client’s service expectations. Learners must correctly identify the client’s skin type and skin and nail condition and any treatment limiting conditions during the consultation and recommend the most appropriate use of the electric file. Any service preferences should also be discussed and agreed with the client.
P3 Explain the service procedure to the client
Learners must explain the service step by step to the client and ascertain the client’s expectations of the service. At a minimum the explanation should include the service procedure when using an electric file, the benefits of using an electric file and what effects should be expected after the service. Any service preferences should also be discussed and agreed with the client.
P4 Prepare the client for the service
Learners must demonstrate that they have sanitised the area using suitable products. The Learner must be able to discuss, instruct and assist the client to: remove or protect clothing as appropriate, ensure the position of the client offers good support for the client’s arm, explain and discuss each stage of the treatment with the client, ensure the area is cleansed using a suitable antiseptic.
P5 Select the required equipment and products to achieve the desired results
Learners must demonstrate that they have chosen the correct products for the service, considering the overlay, client’s skin and nail conditions. Based on factors established during the consultation, a minimum level of proficiency for selection of the most appropriate products could be demonstrated by choosing the correct speed, drill bit or deciding which specialised service to complete to best suit the service objective.
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P6 Use the electric file in accordance with the agreed service plan and in line with manufacturer’s instructions
Learners must demonstrate that the electric file is used in the correct sequence and facilitate the professional and effective use of the electric file and drill bits used. Learners must demonstrate that they have used a well-lit magnifying lamp to illuminate the area to be treated, correctly supported and protected the client’s clothing. Learners must dispose of waste appropriately. Filing of the nails must be at the correct angle and in one direction. Learners must demonstrate that the length and shape of the nail meets with the client’s expectations. Learners must demonstrate ability to work with a finger rotation to maximise the end result. Learners must remove all dust particles from the skin and surrounding area at the end of the service.
P7 Provide aftercare advice
Learners must demonstrate that they have provided the client with a minimum of the following advice: Information on further service options, lifestyle activities that may need to be considered to prolong the life of the nail enhancements, advice on retail products to continue the beneficial effects of the service, advice on how to deal with possible contra- actions.
P8 Update the client service records
Learners must demonstrate that they have updated the client records in line with salon requirements to record the condition of the nails, cuticles and hands. Learners must demonstrate clear reflection of the effectiveness of service and record the outcome on the client’s record card. Service improvements can be demonstrated by amending and updating future recommended service plans.
P9 Prepare the work area for the next service
Learners must demonstrate that they have prepared the service area by wiping down the trolley, couch, magnifying lamp and sterilising all metal tools, removing and storing of products and non-used consumables, removing and laundering used towels, throwing away couch roll or used consumables, securing and removing the sharps box, refreshing the consumables used and ensuring ease of set up for next nail technician.
M1 Adapt and tailor interpersonal communication to the client
Learners must demonstrate that they have tailored their style of communication to suit, empathise and respond to the client. For example, if the client indicates that he/she would like to chat and engage in conversation, the learner will engage in unobtrusive friendly conversation with the client. If the client is more reticent and indicates that he/she does not wish to engage in conversation, the learner should respect the client’s wishes and communicate in a discreet manner. Learners must demonstrate throughout the service that all communication with the client is ethical, respectful, unobtrusive and inoffensive and of a suitable and appropriate content and context.
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M2 Use effective strategies to promote and sell products and additional services
Learners must demonstrate that they have at a minimum recommended a hand or cuticle cream/oil to acknowledge a ‘buying signal’ – visual or verbal. Advice on appropriate skincare and home care techniques should be provided to ensure the client’s nails and cuticles are kept at an optimum.
Learners should recommend further follow-on, alternative or additional beauty services/nail services and offer to re-book the client for their next appointment.
M3 Use the electric filing equipment consistently and accurately with precision
Learners must demonstrate confidence and effective use of time with each stage of the procedure achieving precision techniques for the cuticles and free edges. Learners must demonstrate appropriate techniques for each piece of equipment used with no damage to the nail plate or cuticles and no adverse skin reaction to products. Learners must demonstrate that a logical method of working resulted in a cost-efficient service with professional results being evident.
M4 Display organisation skills by using tidy, efficient working methods
Learners must demonstrate that throughout the service their working area reflects cost effectiveness, the service that has been provided is within the allocated time allowed and competence has been reflected at each stage of the service demonstrating efficient use of the products and tools.
D1 Justify the choice of products, tools, equipment that are used during the electric file service
Learners must be able to justify methods and adaptation of techniques used in the electric file service, including reasoning for their selection of products and techniques. Examples of factors which can affect variations in results can include existing hand, nail and cuticle condition, skin texture and allocated time for the service.
D2 Create a finished result that reflects mastery of professional electric filing techniques
The free edge and cuticles must be smooth and shaped to reflect an overall balanced look to the nails on both hands. The surface of the nail should be smooth and the apex/balance of the nail consistent across all ten nails. The overall effect needs to be flawless and to the client’s satisfaction.
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Resources
The special resources required for this unit are access to a real or realistic working environment which supports the provision of electric file services. Learners must also have access to health and safety standards, manufacturers’ instructions and electric file products and equipment.
Delivery guidance
Teachers are encouraged to use innovative, practical and engaging delivery methods to enhance the learning experience. Learners may benefit from:
Meaningful employer engagement so they relate what is being learned to the real world of work and understand commercial competency and the use of products, tools and equipment
Work experience within a commercial beauty/nail salon so they can practise to hone their skills in a real environment
Using interactive information and technology, systems and hardware so they can learn about concepts and theories; research current trends; research product knowledge and produce visual aids
Links with other units
This unit is closely linked with the following units:
UCO28M Health and safety in the salon
The health and safety unit will provide knowledge and understanding of the responsibilities for health and safety as defined by any specific legislation covering the role of the professional therapist/technician. This unit greatly underpins all practical unit delivery. Learners will be required to apply their knowledge and understanding of health and safety when preparing for and providing electric file services in a real or realistic working environment.
UBT90M Client care and consultation
Client consultation before all nail services is actually a legal requirement and failure to consult properly with clients prior to the service could invalidate beauty therapy insurance. It is essential that nail technicians elicit information from clients about their medical history, including any allergies as well as checking for contra-indications. The client consultation unit underpins all technical units within this qualification and should be delivered prior to the delivery of any technical nail technology units.
UBT115M Anatomy and physiology for nail services
Knowledge of the structure and function of the skin and nails, as well as skin and nail diseases and disorders most significantly underpins the knowledge and practical skills gained in this unit. Other elements of anatomy and physiology are also relevant to this unit in terms of understanding contra-indications to service as well as possible contra-actions.
Graded synoptic assessment
At the end of the qualification of which this unit forms part, there will be a graded synoptic assessment which will assess the learner’s ability to identify and use effectively in an integrated way an appropriate selection of skills, techniques, concepts, theories, and knowledge from a number of units from within the qualification. It is therefore necessary and important that units are delivered and assessed together and synoptically to prepare learners suitably for their final graded assessment.
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Version Details of amendments Date
v7 Skin cancer awareness page added
13/06/17
