Confluence International FZ LLC Level 14, Boulevard Plaza Tower 1, Sheikh Mohammed Bin Rashid Boulevard, Downtown Dubai, Dubai, UAE

URL : www.confluenceintl.com, Tel : +971 4 278 5103, Fax : +971 4 455 8556

CONSULTING AND

TRAINING SOLUTIONS

INTEGRATED SUSTAINABLE DEVELOPMENT

AND BUSINESS EXCELLENCE SOLUTIONS

Building Capabilities…

… Improving Triple Bottom Line Performance

S U S T A IN A B LE DE VE L O PM E N T

… C o n t r i b u t i n g t o a G r e e n e r P l a n e t

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Service Delivery Methodology

Step 1 – Identify Business Processes

Step 2 – Map the “As-Is” Processes

Step 3 – Define the Process Objectives and Process Metrics

Step 4 – Revisit the processes and evolve “To-Be” Processes

Step 5 – Implement the revised processes to achieve operational improvements.

Almost all quality

improvement comes via

simplification of design,

manufacturing … layout,

processes, and procedures. ,

- Tom Peters

● ● ●

Business Process Modeling Services

are aimed at achieving process

standardization and driving

operational efficiencies

● ● ●

Business Process Modeling service includes identification of high value business processes, drilling down

business processes in a logical manner to achieve standardization and to a level, wherein the value can

be defined and process needs to be managed.

Business Process Modeling Services help organizations achieve consistency through standardization,

operations which are scalable and replicable.

Confluence has a unique approach to mapping processes using SIPOC and Swimlane Methods. Relate processes to business objectives and determine the process objectives and process metrics to the drive the process behavior and enable achievement of business objectives. Process Map also helps in revisiting the processes to identify Non-Value Adding Tasks and eliminate the same to improve the process performance

S U S T A IN A B LE DE VE L O PM E N T

… C o n t r i b u t i n g t o a G r e e n e r P l a n e t

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Service Delivery Methodology - ASPIRE

Sustainable

Development

A balanced approach of

meeting our own

development needs without

jeopardizing the future

generation’s ability to do

the same.

● ● ●

Confluence International is a consulting

and training services company providing

thought leadership and customized

integrated sustainable development and

business excellence solutions to client

organizations, across industry sectors

● ● ●

Triple Bottom Line Approach

Confluence International delivers integrated solutions for sustainable development for organizations

right from identification of sustainable development to preparation of sustainability reports and

facilitating assurance of the sustainability reports.

Integrated Solutions for Sustainable Development are aimed at managing an adaptive change in People

and Processes in the Organizations to create Paradigm Shifts in their Economic, Environmental and

Social Performance (Triple Bottom Line).

M AN A G E M E N T S Y S T E M

I M P L E M E N T A T I O N

… A c h i e v i n g C o n s i s t e n c y i n O p e r a t i o n s

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Service Delivery Methodology

S.No Phase No. of Weeks

1 Phase 1 – Assessment and Planning (Assess current infrastructure, assess applicable statutory compliances, Operational Risk Assessment, Policy Formulation)

4 to 6 Weeks

2 Phase 2 – Documentation (Preparation of IMS Manual, Process Maps, SOPs, etc)

6 to 8 Weeks

3 Phase 3 – Training and Implementation (Training on Processes and Practices incl. PDCA Cycle, Mitigation Plans against the identified Risks, Process Deviation Handling, RCA & CAPA, etc)

4 Weeks

4 Phase 4 – Audits and Reviews (Training on Internal Audits, conducting IAs and MRMs)

4 to 6 Weeks

5 Phase 5 – Certification (Pre-assessment, Stage 1 (Adequacy Audit) and Stage (Certification Audit))

6 to 8Weeks

Typical Time Period for Project Implementation 24 to 32 Weeks

Deming’s Key Points

• Appreciate systems

• Understand variation

• Understand human psychology

• Obtain profound knowledge

• Transform the individual

● ● ●

Management System Implementation

Services are aimed at establishing

process focused cultured, metrics

driven approach and achieve

consistency in operations by

standardization

● ● ●

World Standards Day Theme (27-Oct-2016): STANDARDS BUILD TRUST

Confluence has a collaborative model of delivering management system implementation services,

which assures to build internal capabilities within the organization and achieve standardization and

consistency in operations.

Confluence has several success stories of using management system standards to drive transformation

in the client organizations.

M AN A G E M E N T S Y S T E M

I M P L E M E N T A T I O N

… A c h i e v i n g C o n s i s t e n c y i n O p e r a t i o n s

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LIST OF TRAINING PROGRAMS DELIVERED:

We are what we

repeatedly do.

Excellence, then, is not

an act but a habit.

- Aristotle

Functional/ Domain Skills Manufacturing Strategy and Product Mix

Optimization

Manufacturing and Enterprise Resource

Planning

Production Planning and Master

Production Scheduling

Materials Requirements Planning

Inventory Management

Strategic Purchasing

Supply Chain Management

Quality Assurance and Quality Control

Techniques

Preventive Maintenance

Winning Customers for Lifetime

Finance for Non-finance Managers

Budgeting and Costing

Training and Professional Certifications

Five Day PMP Training (Preparatory Training for PMI’s PMP Training)

Three Day RMP (Risk Management Professional) Preparatory Training

Three Day ACP (Agile Certified Professional) Preparatory Training

Three Day CSQA (Certified Software Quality Analyst) Preparatory Training

Three Day CSTE (Certified Software Test Engineer) Preparatory Training

Eight Day Lean Six Sigma Black Belt Training

Four Day Lean Six Sigma Green Belt Training

Three Day Business Process Management Expert

IT/ ITES Specific Skills CMMI, ITIL Information Security Service Management Agile Development Project Planning WBS and Estimation Techniques Requirements Mapping Configuration Management Software Quality Assurance

Solution Oriented Training Programs

Operational Improvement Skills Sustainable Development Total Productivity Maintenance Business Process Re-engineering World Class Manufacturing Theory of Constraints COPQ (Cost of Poor Quality) Problem Solving Techniques Root Cause Analysis and Corrective &

Preventive Actions Statistical Process Controls and Statistical

Techniques FMEA (Failure Mode and Effects Analysis) MSA (Measurement System Analysis) 5S—Workplace Management Kaizen Waste Management Business Process Mapping VA / NVA (Value Added/ Non-Value Added)

Analysis and Value Stream Mapping Internal Audits using the concepts of Process

Risk Based Approach Awareness Trainings on Systems like QMS,

EMS & Occupational Health and Safety

Soft Skills and Managerial Skills Team Work Goal Setting Change Management Daily Work Management Role of Front Line Managers Performance Management

Other Trainings

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ROI ORIENTED TRAINING SOLUTIONS INTEGRATED SUSTAINABLE DEVELOPMENT SOLUTIONS Competency Mapping , Assessment and Competency Enhancement Planning, Training Need Identification, Training Design and Infrastructure Development, Delivering Customized Training Programs

Integrated Sustainable development Solutions are aimed at re-thinking business models, map value to create new

business models and help in redesigning the business processes to achieve sustainable development goals.

OTHER CONSULTING SERVICES

Management System Certifications:

ISO 9001, ISO/ TS 16949, AS 9100, TL 9000, ISO 13485

(Quality Management System)

ISO 14001 (Environmental Management System)

OHSAS 18001 (Occupational Health and Safety

Assessment Standard)

ISO 20000 (Service Management)

ISO 22000, FSSC 22000, BRC (Food Safety Management

System)

ISO 27001 (Information Security Management System)

CMMI (Capability Maturity Model for Development &

Service)

ISO 50001 (Energy Management System)

ISO 22301 (Business Continuity Management

ISO/ DIS 22316 or BS 65000 (Organizational Resilience)

ISO 26000 (Social Responsibility)

ISO 21929 & ISO 15392 (Sustainability in Building

Construction)

ISO 37120 (Sustainable Development of Communities)

ISO 14064 (Green House Gases)

BREAKTHROUGH IMPROVEMENT SOLUTIONS:

Value based Consulting Services for driving Operational Excellence by adopting Six Sigma , Lean and TPM Philosophies

Developing Customized Operational Excellence Models for Client Organizations

Theory of Constraints Balanced Scorecard Deployment Business Process Modeling and Business Process

Reengineering

BUSINESS EXCELLENCE AWARDS CRITERIA:

Deming Prize Malcom Baldrige National Quality Award International Quality Rating System/ International

Safety Rating System Shingo Prize

Other Services: Enterprise Risk Management Supply Chain Risk Assessment Supplier Quality Rating Organizational Redesigning Competency Mapping and HR Strategy

Formulation Policy Formulation, Establishment of Systems

and Procedures Performance Management System Design Resource Augmentation Risk Based Auditing

Product Certifications: CE Marking Kite Marking TUV/ DNV Marking

Capability Building/ Capacity Building: Skill Building Programs for readying the Fresh

Graduates for specific job positions Training Infrastructure and System Design and

Implementation

IT CONSULTING:

IT Strategy & Digital Transformation services Business Analytics BPM Deployment

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To know more details or way forward to know how we can add value to organization,

Contact: Venkatesh Yerramalla Mobile: (UAE) +971 5 62541089 | yerramalla@confluenceintl.com Mobile: (IND) +91 9848043413 | yerramalla@confluenceworld.com Nilesh Naik Mobile: (UAE) +971 5 62541067| yerramalla@confluenceintl.com Mobile: (IND) +91 9000015482 | nilesh@confluenceworld.com

Benjamin Abey Thomas Mobile: (UAE) +971 9 2230705, 9715 56 359 6771| benjamin@confluenceintl.com | benjamin@confluenceworld.com

Our UAE Office: Channel Partner Our India Office: Corp Office: Level 14, Boulevard Plaza Tower 1, Sheikh Mohammed Bin Rashid Boulevard, Downtown Dubai, Dubai, UAE Tel : +971 4 278 5103, Fax : +971 4 455 8556 Regd Office: PO BOX No. 4422, Fujairah, UAE. Tel: +971 9 207133, Fax: +971 9 2071334 URL : www.confluenceintl.com

Benchmark Gulf, PO Box 9968, Fujairah, UAE. sales@benchmarkgulf.com

Confluence Center for Sustainable Development & Business Excellence 1-4-60/S2, 2nd Floor, Plot no: 29, Street No 8, Habsiguda, Hyderabad - 500007, Telangana, India Tel : +91 40 27177857 URL : www.confluenceworld.com,

Profile of Confluence

• Confluence International is one of the

pioneering organizations to provide integrated

sustainable development services.

• We are a Management, Process, Engineering

Consulting and Training Services Company

backed by Leadership Team with 100+ years of

industry experience between them.

“Perfection is unattainable, but if we chase it, we can achieve Excellence

- Vince Lombardi