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© 2015 Nuance Communications, Inc. All rights reserved. 2© 2015 Nuance Communications, Inc. All rights reserved. 2
Agenda
© 2015 Nuance Communications, Inc. All rights reserved. 3© 2015 Nuance Communications, Inc. All rights reserved. 3
Defining SMB
© 2015 Nuance Communications, Inc. All rights reserved. 4© 2015 Nuance Communications, Inc. All rights reserved. 4
DefinitionMost relevant way to view a business
According to the UK’s company act 2006
Small BusinessLess than 50 employees
Medium Business50 - 250 employees
For the printindustry wemay view it as(15 users perdevice)
1 - 3devices
3 - 16devices
© 2015 Nuance Communications, Inc. All rights reserved. 5© 2015 Nuance Communications, Inc. All rights reserved. 5
Machines in UK
Circa 60% of devices soldin UK go through dealers
Devices sold in the UK
Dealer40%
Direct
60%
The vast majority are soldinto small business’s
Machines by deal sizeUK
1-485%
5-20
12%
Only a small number aresold with solutions
Devices sold by dealersattachment Rate UK
Solution9%
Nosolution
91%
20+ 3%
© 2015 Nuance Communications, Inc. All rights reserved. 6© 2015 Nuance Communications, Inc. All rights reserved. 6
Business Challenges& Nuance Solutions
© 2015 Nuance Communications, Inc. All rights reserved. 7© 2015 Nuance Communications, Inc. All rights reserved. 7
Traditional BusinessInefficient business
DocumentStorage
© 2015 Nuance Communications, Inc. All rights reserved. 8© 2015 Nuance Communications, Inc. All rights reserved. 8
Uncontrolled documents & workflowsare a root cause of inefficiency, which…
Cost’s MoneyReduces
Productivity &Quality
Waste’s Time &Resource
Increases risk
Unable to accuratelymeasure costs.
No way to manageunwanted costs.No budget control
over document costs.
Inefficientmanagement of
documents is timeconsuming.
Inefficiencies createphysical waste.
Time delays inservicing customer
needs.Increased workloadon Administration
staff.
Loss of personal &private data.
Inability to locatedata withinsystems.
Impact on reputation.
© 2015 Nuance Communications, Inc. All rights reserved. 9© 2015 Nuance Communications, Inc. All rights reserved. 9
Nuance Key PrinciplesSecurely, efficiently, cost effectively getting data in and out of businesssystems without waste
Invoice
Report
HR Form
Complaint
Letter
Finance
£
!
© 2015 Nuance Communications, Inc. All rights reserved. 10© 2015 Nuance Communications, Inc. All rights reserved. 10
Why Sell Solutions
© 2015 Nuance Communications, Inc. All rights reserved. 11© 2015 Nuance Communications, Inc. All rights reserved. 11
What the Experts Say
The channelmust continue to
evolve
Market trends are movingtowards solutions led offeringsas the key differentiator
The growth of solutions will comefrom Cloud based solutions andthe business models shifting tomore “as a Service”
MFP resellers needs to includesolutions to build differentiation &fight price erosion
© 2015 Nuance Communications, Inc. All rights reserved. 12© 2015 Nuance Communications, Inc. All rights reserved. 12
Successful Solutions SalesSolutions Makes Sales Successful
When a sales person sells machines, onaverage, they win 40% of their deals
Device ledsales approach UK
Win
40%Loss
60%
When a sales person sells solutions, onaverage, they win 85% of their deals
Solutions ledsales approach UK
Win
85%Loss
15%
© 2015 Nuance Communications, Inc. All rights reserved. 13© 2015 Nuance Communications, Inc. All rights reserved. 13
Print in SMB
© 2015 Nuance Communications, Inc. All rights reserved. 14© 2015 Nuance Communications, Inc. All rights reserved. 14
of companiesadmit one ormore printrelated securitybreaches.itinsider.com
of print ends upin recycling binby the end of aday.*the paperless project
of helpdesk callsare print related.*Gartner
of anorganisationstotal revenue isspent on print.*Gartner
Print Problems in Business
© 2015 Nuance Communications, Inc. All rights reserved. 15© 2015 Nuance Communications, Inc. All rights reserved. 15
Benefits of print management
Lower Printing TCO
Protect your output
Supports the wayyou work
Solutions for abetter worldSecure document
and devices
Track and manageprint, copy and scan
Reduce cost by 30%
Consolidate andoptimize printerinfrastructure
Reduce waste and powerconsumption
Meet certification goals
Centralize and simplifyoperations andmaintenance
Improve printer availabilityand employee mobility
© 2015 Nuance Communications, Inc. All rights reserved. 16© 2015 Nuance Communications, Inc. All rights reserved. 16
Multi-vendorhardware fleet
3 barriers to print management adoption
ONEInstallation &configuration burden
TWOComplex licensing –servers, devices,desktops
THREE
© 2015 Nuance Communications, Inc. All rights reserved. 17© 2015 Nuance Communications, Inc. All rights reserved. 17
SafeCom SmartPack for SMBLicenses perdevice. Up to 25Devices
SmartPrinterDriver Tracking
Authentication
Rule BasedPrinting
Pull Print
Reports
Installer for allcomponents
Secure print queuefor each job
© 2015 Nuance Communications, Inc. All rights reserved. 18© 2015 Nuance Communications, Inc. All rights reserved. 18
6036
All of this for just…
Lease Rate £93.77 per £ thousand £60.22 per £ thousand
© 2015 Nuance Communications, Inc. All rights reserved. 19© 2015 Nuance Communications, Inc. All rights reserved. 19
Fastest Path to Managed Print
Easy to buy Easy to install Easy to justify
© 2015 Nuance Communications, Inc. All rights reserved. 20© 2015 Nuance Communications, Inc. All rights reserved. 20
Capture
© 2015 Nuance Communications, Inc. All rights reserved. 21© 2015 Nuance Communications, Inc. All rights reserved. 21
Hours a weekspent looking fordocuments peremployee.*McKinsey
Average timespent handlingpaper and dataentry peremployee.*Gartner
Average numberof copies of eachdocument.*Human Resource Magazine
Of documents arelost or misfiledand cost, onaverage, $120 toreproduce.*Human Resource Magazine
© 2015 Nuance Communications, Inc. All rights reserved. 22© 2015 Nuance Communications, Inc. All rights reserved. 22
MFP Scanning Without Nuance…is like a smart phone without apps
Integrating the data trapped in paper into business systemsdirectly from the MFP is more valuable
SC
AN
© 2015 Nuance Communications, Inc. All rights reserved. 23© 2015 Nuance Communications, Inc. All rights reserved. 23
Device at a Low Price Approach
© 2015 Nuance Communications, Inc. All rights reserved. 24© 2015 Nuance Communications, Inc. All rights reserved. 24
Problem Solving with Nuance
© 2015 Nuance Communications, Inc. All rights reserved. 25© 2015 Nuance Communications, Inc. All rights reserved. 25
Device at a Low Price Approach
© 2015 Nuance Communications, Inc. All rights reserved. 26© 2015 Nuance Communications, Inc. All rights reserved. 26
GrammaticalErrors
Notrecognisingtables
Spelling Errors
© 2015 Nuance Communications, Inc. All rights reserved. 27© 2015 Nuance Communications, Inc. All rights reserved. 27
Problem Solving with Nuance
© 2015 Nuance Communications, Inc. All rights reserved. 28© 2015 Nuance Communications, Inc. All rights reserved. 28
Device at a Low Price Approach
© 2015 Nuance Communications, Inc. All rights reserved. 29© 2015 Nuance Communications, Inc. All rights reserved. 29
Device at a Low Price Approach
© 2015 Nuance Communications, Inc. All rights reserved. 30
Leverage existing SharePoint investments
Validate users at the device
Create an electronic audit trail
Conform to corporate security policies
Dynamic integration enables unique user
Permissions / preferences
Consistent user interface and workflow
Reduces training time
Lower total cost of ownership
Nuance integration withSharePoint allows business’s to…
Microsoft’s moveto cloud basedOffice 365 hasseen a hugeuptake in the
small businesssector.
Microsoft’s Fastest Growing Business EverThanks to SMB
© 2015 Nuance Communications, Inc. All rights reserved. 31© 2015 Nuance Communications, Inc. All rights reserved. 31
Pricing
OfficeElements
£11.19 per Month
£0.37 per day
£29.08 per Month
£0.96p per day
OfficeElements
£8.70 per Month
£0.29 per day
£23.22 per Month
£0.76p per day
© 2015 Nuance Communications, Inc. All rights reserved. 32© 2015 Nuance Communications, Inc. All rights reserved. 32
© 2015 Nuance Communications, Inc. All rights reserved. 33© 2015 Nuance Communications, Inc. All rights reserved. 33
*Nuance
Have PDFediting tools.*Nuance
*AIIM
average cost toreproduce aPDF documentin MicrosoftWord format*Nuance
PDF Problems in Business
Outof
Outof
© 2015 Nuance Communications, Inc. All rights reserved. 34© 2015 Nuance Communications, Inc. All rights reserved. 34
6036
ePPO Breakdown/Cost
© 2015 Nuance Communications, Inc. All rights reserved. 35© 2015 Nuance Communications, Inc. All rights reserved. 35
ConclusionAnchor Slide
© 2015 Nuance Communications, Inc. All rights reserved. 36© 2015 Nuance Communications, Inc. All rights reserved. 36
Next Steps
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