The pioneering work carried outthrough the Union Learning Fundover the past 12 years has changedthe face of workplace learning.

By making learning both moreflexible and accessible, the UnionLearning Fund has reached out to newlayers of workers in different sectors of the economy.

The Skills for Life initiative has been asignificant achievement, providing themost vulnerable and neglected sectionsof society with the chance to improvetheir basic literacy, numeracy andcomputing skills.

ULF projects have trained a wholenew layer of dedicated union learningrepresentatives, who have enabledthousands of members to access arange of new learning opportunitiesand delivered real improvements tobusiness performance.

For employers, ULF projects havedelivered real improvements to the“bottom line” – helping to improvestaff morale, reduce rates of absenceand turnover and provide a bettereducated, more motivated andproductive workforce.

Indeed, growing numbers ofemployers have seen ULF projects asinstrumental in developing their ownworkforce development strategies andupskilling their employees.

The ULF has also helped unions tosustain their work on learning and skills,

embed the learning agenda into theircore functions and activities and buildvital partnerships with employers andother learning providers.

As Britain strives to emerge fromrecession, the experience of the UnionLearning Fund shows that continued

investment in learning and skills will be absolutely vital to help businessesrespond to recession, increaseproductivity and boost UKcompetitiveness.

This second special edition of Link-Up,the quarterly ULF Newsletter, focuses onthe very first Union Learning FundAwards, which celebrated thetremendous successes of the ULF since its inception in 1998.

It showcases just a small proportion of the excellent work trade unions areundertaking in successful partnershipswith employers and learning providersto improve the skills and life chances ofthe UK workforce.Catherine McClennan, Manager for ULF

ISSUE 2: SUMMER 2010

Visit us online: www.unionlearn.org.uk

SPECIAL AWARDS ISSUE

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We’ve changed the face of workplace learning

InsideLearning for Change 02

Employer engagement andCommitment 03

Learning Centres 04

Skills for Life 05

Working with Sector Skills Councils 06

Apprenticeships & Young People 06

Progression & ProfessionalDevelopment 07

Informal Adult Learning 08

Union Learning Representatives 09

Equality & Diversity 10

Supporting Learners 11

Contacts 12

COMEDIAN LENNY HENRYPRESENTED OUR FIRSTAWARDS EVENT

When Boots UK completelyoverhauled its national network ofdistribution centres, the companyworked in partnership with retailunion USDAW to help staff preparefor the large-scale change involved.

Recognising the need to worktogether to secure the best future for theworkforce at a time of restructuring andjob loss, the two sides drew up anagreement which:• established union learning

representatives (ULRs) in eachDistribution Centre (DC);

• offered staff up to £300 to spend on vocational learning;

• matched time staff spent improvingtheir English and maths;

• set up Learning Committees in eachDC to work with local experts to set uplearning and job search initiatives;

• established learning centres and

appointed a full-time implementationco-ordinator in each DC; and

• set up a process to help staffredeployment.For the company, learning helped

manage change and improve businessperformance at a time of significantupheaval. It maintained staff morale,reduced absenteeism, and increasedstaff flexibility, while staff retentionhelped reduce the cost of employingagency workers.

Learning also paid off for the workersthemselves. Almost two-thirds (63 percent) of all staff across the country wereinvolved in some form of learning, withas many as 90 per cent of staff takingpart in several DCs.

Over half of staff took vocationaland/or English and maths courses,while widespread training in job search,job application and interview skills gaveeveryone involved a better chance offinding alternative employment.

And USDAW benefited as well: thelearning agreement raised the union’sprofile and boosted recruitment,strengthened its workplaceorganisation (nearly 40 ULRs becameactive), and increased membershipawareness of, involvement in andsatisfaction with USDAW.

“The passion and positivity aroundlearning has been astonishing and apleasure to see. Working together withUSDAW on this project has been veryimportant to its success. ULRs haveoften made a real difference aroundencouraging reluctant learners toparticipate and have provided anexceptional level of support to ourpeople as they gain new skills.”Matt Burton, Boots UK Learning and Development Manager

Learning for Change

Boots UK/USDAW

750,000ULF projects have helped around 750,000 union membersto access a wide range of learning opportunities.

‘Learning helpedmanage change andimprove businessperformance at a time of significantupheaval’

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WINNERS

USDAW PRESIDENT JEFF BROOM AND BOOTS UKHEAD OF OPERATIONS JUDITH LYONS COLLECTTHEIR CHANGE AWARD FROM LENNY HENRY

Employer Engagement and Commitment

MerseylearnMerseytravel, which coordinatesregional public transport provisionand operates the Mersey Tunnelsand Mersey Ferries, has become abyword for successful workplacelearning in recent years.

It wasn’t always so. When theworkplace learning programmeMerseylearn was launched in 2002 (withthe help of the Union Learning Fund),one in four of the nearly 1,000 staff hadpoor literacy and numeracy skills, andmany didn’t have a Level 2 qualification(equivalent to a good GCSE pass).

The success story since then has beenstriking, transforming the organisationand its workforce, with over 90 per centof staff qualified to Level 2 at least, andover 50 per cent to Level 3.

The dynamic new learning culture hashad many measurable business benefits:sick leave has been reduced by anaverage of two days per employee peryear, staff performance has improvedand customer complaints reduced.

Vocational learning at Merseytravel is coordinated through an annual review for all staff, when training anddevelopment requirements areprioritised and matched to resourcesand learning providers, so that corporateand individual needs are met in the most

appropriate and cost-effective way. Complementing this vocational

training there is also a robust Skills forLife and ICT learning provision, openingup opportunities for people to brush uptheir literacy, language and numeracyskills, or complete relevant ICT trainingand qualifications.

To deliver this, Merseylearn has twodedicated ICT and Skills for Life tutorswho work flexibly to meet learner needsacross the different parts of the businessthrough Learndirect provision, and havenow also engaged with partnerorganisations to support their learning.

“What is the greater risk: to developyour staff, with the risk that they leave,or not to develop your staff, with the riskthat they’ll stay?”Neil Scales, Merseytravel Chief Executive Officer‘Sick leave has been

reduced by an averageof two days peremployee per year,staff performance has improved andcustomer complaintsreduced’

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HIGHLY COMMENDED: UCATT

WINNERS

MERSEYTRAVEL UNISON BRANCH SECRETARY ROGER IRVINEAND DIRECTOR OF CORPORATE DEVELOPMENT LIZ CHANDLERPICK UP THE AWARD FOR EMPLOYER ENGAGEMENT

UCATT PROJECT CO-ORDINATOR STEVE CRAIG

With the backing of the unionLearning Fund, the Prison Officers’Association UK (POA) has been ableto give prison staff and their familiesaccess to accredited learning atworkplaces up and down the country.

The Union Learning Zone at the e-Cafe, Parkbourn, Maghull, opened inpartnership with Merseycare NHS Trust(which provides specialist mental healthand learning disability services forLiverpool, Sefton and Kirby), is a shiningexample of what ULF support can helpunions and employers deliver.

The Union Learning Zone provides awide range of accredited and non-accredited learning, from Skills for Life andthe European Computer Driving Licence(ECDL) to professional qualifications.

It’s open to all full-time and part-timestaff, who don’t have to be members ofthe POA to access any of the courses,

and courses are run at various timesincluding evenings, weekends(depending on demand) with drop-in sessions during luncthtime.

To tackle challenges faced by staff

working in this area of the NHS andPrison Service, the learning centre has developed a strong supportingrole for learners, in particular playing a leading role in the phased return towork of staff who have been on long-term sick leave.

The learning centre also:• helps learners keep their skills

up-to-date;• facilitates re-training for members of

staff who may be redeployed onreturn from sick leave;

• delivers a range of NVQs linked toroles in the trust and the prisonservice;

• delivers a range of support servicesfor staff; and

• runs courses to help staff make the most of their PersonalDevelopment Plans.

“The benefits to the organisation areequality of access to training; a moreskilled workforce; recruitment andretention of staff; personal developmentand career progression for all staff; newtraining opportunities and improvingthe working and personal lives of staff.”Lorraine Lewis, Centre Manager

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HIGHLY COMMENDED: COMMUNICATION WORKERS’ UNION

WINNERS

Learning Centres

Prison Officers’ Association

POA DEPUTY GENERAL SECRETARY MARK FREEMANAND LEARNING CENTRE CO-ORDINATOR ALISONMANION PICK UP THEIR AWARD

CWU’S TRISH LAVELLE PLUS ULRS JACKY MORREY AND SEAN McGEOUGH

Skills for Life

Fire Brigades UnionThe Fire Brigades Union (FBU) hasconsistently promoted lifelonglearning projects to encouragemembers to brush up their Skills for Life – numeracy, literacy andinformation communicationtechnology (ICT).

The union’s achievements in this area are nowhere more apparent thanin its learning centre in Morpeth,Northumberland, where Union LearningFund support over the years has fundeda project manager, project worker andlearning support worker and part-funded an ICT tutor (it also covered thecost of half a dozen computers).

With management supplying thepremises, connectivity and computermaintenance and replacement, thecentre has been able to supportemployees from every part of the Fire &Rescue Service, as well as their familiesand friends.

It offers a range of learning, includingnumeracy and literacy assessmentsand qualifications, computer and otherIT training and even BusinessManagement courses.

The centre received the prestigiousunionlearn Quality Award in 2007 and isalso Matrix accredited in recognition ofthe high-quality information, advice andguidance on learning and skills

opportunities it offers. It’s also anaccredited European Computer DrivingLicence testing centre.

“This project has provided the EastMidlands with a sound structure atregional, brigade and branch level andis helping to mainstream all thecomponents needed for the FBU tocontinue offering lifelong learningopportunities to their members for thelong term. Further, it is helping todevelop a better understanding of the issues surrounding workforcedevelopment and qualifications in the Fire & Rescue Service.”Trevor Shanahan, FBU ULF Project Manager

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HIGHLY COMMENDED: GMB SOUTHERN REGION

WINNERS

400ULF-backed projectshave set up a nationalnetwork of over 400learning centres whichoffer a growing range oflearning opportunities.

‘The centre receivedthe prestigiousunionlearn QualityAward in 2007’

FBU REGIONAL ULF COORDINATOR BOB FITZGERALDAND PROJECT WORKER LORNA TAYLOR CELEBRATETHEIR SKILLS FOR LIFE AWARD

GMB SOUTHERN REGION PROJECT WORKERANIA KONDERA (LEFT) AND LYNN FERGUSON

The Public and Commercial ServicesUnion (PCS) has been building betterrelationships with Sector SkillsCouncils as part of its wider learning activities.

The union now has increasinginfluence in the two Sector SkillsCouncils (SSCs) which cover themajority of its members – GovernmentSkills (the SSC for central government)and Skills for Justice (which coverseveryone working in justice andcommunity safety).

PCS has a seat on the board of eachSSC, provides information and supportfor its board representatives and hashad a significant input into the

development and delivery of SectorSkills Agreements.

The union has worked closely withGovernment Skills on its Skills for LifeStrategy, which aims to encourageemployers to offer literacy and numeracyscreenings and courses to their staff.

The union has also campaigned topush Civil Service departments andagencies to implement the Leitchemployer skills pledge and everydepartment has now produced a Leitch Action Plan.

In addition, PCS has been pressing fora greater emphasis on increasing thewider lifelong learning opportunities ofthe workforce and begun addressingissues about which qualifications arefunded and the low targets set for raisingSkills for Life levels in the workforce.

“We are very happy to receive this award,which recognises the hard work theproject team, the reps on skills councilboards and our learning reps have put in.” David McEvoy, PCS National Training Officer

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WINNERS

Working with Sector Skills Councils

PCS

HIGHLY COMMENDED: BECTU

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More and more employers are getting the message thatapprentices are good forbusiness. Building unionUCATT’s project has securedemployer commitment toapprenticeships, developedthe role of ULRs and the wider union to supportapprenticeships whileensuring workers accessrelevant, high-quality trainingthrough effective partnershipswith learning providers.

The Sector Skills Agreement for Construction betweenConstructionSkills and UCATTcommits both parties toincreasing the number ofapprenticeships to provide an effective entry route for new entrants at craft level.

UCATT provides a great deal of support to constructionapprentices throughout Britain,giving them guidance andadvice in order to ensure thatthey are able to complete theirapprenticeships and then secure

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HIGHLY COMMENDED: PFA

WINApprenticeships &

UCATT

PCS NATIONAL LEARNING OFFICER DAVID MCEVOY ANDBARGAINING UNIT LEARNING OFFICER LAURA LLOYDRECEIVE THEIR WORKING WITH SECTORS AWARD

BECTU'S SEBASTIAN BARNES, YVONNE SMITH AND JOHN CRUMPTON

PFA EDUCATION REGIONAL OFFICERMICHAEL BENNETT AND KRIS IRWIN

ATL’s education and trainingprogramme has a wide range ofcourses to support professional andpersonal development, with trainingavailable for every role and sectorfrom support staff to teacher,lecturer or leader working in schools and colleges.

As an education union, ATL iscommitted to developing skills in areassuch as behaviour management,assertiveness, how to work in teams andusing your voice. Many courses are freefor ATL members, all courses are free foractive ATL reps, while others have anominal charge which can be paid in fullby schools or colleges as part of staffCPD entitlements.

ATL members were quick to snap upplaces on the various ManagingChallenging Behaviour courses duringthe autumn term with over 150 memberspacking into venues in Newcastle,Cumbria, Calderdale and Wigan.

Problems arising from poorbehaviour in classroom are a majorsource of stress for ATL members andULRs have responded positively tooffer a series of very successfulworkshops to enable members tobetter tackle the problem.

“I thought it would be difficult to run a course on a Saturday morning but I was blown away by the response. Itwas well worth the effort as those whoattended were treated to an absolutelybrilliant course.”Debbie Polwarth, ATL ULR

WINNERS

Progression & Professional Development

ATL

SPECIAL AWARDS ISSUE ISSUE 2: SUMMER 2010 07

permanent roles within the industry. Full-time UCATT officials attend

construction colleges to giveapprentices both individual and groupsupport and also assist with personalvocational development.

“UCATT is delighted to win this award for our work with apprentices and to be commendedfor our projects which develop and enhance the skills of adultconstruction workers. UCATT isincreasingly playing a key role in promoting and expanding training and skills in the workplace.”Alan Ritchie, UCATT General Secretary

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NNERSYoung People

HIGHLY COMMENDED: FDA

The ULF has ensuredunion-led learning links inwith broader governmentlearning initiatives.

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UCATT NATIONAL PROJECT CO-ORDINATOR STEVE CRAIG COLLECTSTHE UNION'S APPRENTICESHIPS AWARDFROM LENNY HENRY

ATL LEARNING AND DEVELOPMENT MANAGER KATE QUIGLEY (RIGHT)AND ULR DIANA MANVILLE CELEBRATE THEIR CPD AWARD

FDA ULR KIMBERLEY BINGHAM ANDPROJECT MANAGER NEIL RIDER

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UNISON’s informal adult learningprogramme aims to broadenmembership participation in lifelonglearning, increase engagement inworkplace training, public policy andcitizenship and help facilitate routesinto the union’s own structures.

Informal learning activity has targetedlower-paid members, those in low-skilled jobs and without qualifications,and the union has ensured that theythen have the opportunity to rapidlyprogress to formal learning.

In the North-West, the Living Booksproject has trained UNISON members toshare their experiences of disadvantagewith members of their local communitiesthrough events in libraries, museumsand conferences.

In the South-West, the union has runfinancial literacy and debt awarenesscourses for members in partnership withlocal not-for-profit company Devon Pound.

In the South-East, the union haspiloted its Credit Crunch Cookery course,which embeds numeracy issues (eg,converting between imperial and metricmeasurements, calculating cost perhead and managing portion control)while teaching members how to cookhealthy meals on a budget.

And in the North-East, the Bridges to Learning project uses informal adultlearning to engage hard-to-reachlearners in local government andhealth, delivering taster sessions ineach of the Bridges to Learningworkplaces six times per year togenerate interest in progression routes through to higher level skills.

“Bridges to Learning recognises theprofound importance of informal adultlearning to people’s lives and well-being: informal learning can be animportant stepping stone to furtherlearning, qualifications and morerewarding work.” Project Director Anne Hansen

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25,000ULF support has helped train over 25,000union learning representatives to raisedemand for union learning and providehigh-quality information and advice.

‘In the South-East,the union has pilotedits Credit CrunchCookery course’

Informal Adult Learning

UNISON

UNISON'S NATIONAL ULF PROJECT MANAGERJO CAIN PICKS UP THE INFORMAL LEARNINGAWARD FROM LENNY HENRY

PROSPECT’S KATE ANTONIOU, STEPHLAMBERT, ROB FOOT AND RACHEL BENNETT

The Communication Workers’ Union (CWU) has recruited, trained,supported and developed a national network of union learningrepresentatives to promote improvedskills in the workplace, with the helpof the Union Learning Fund.

The union has worked hard to ensure its learning reps are part of itsmainstream structures, so that ULRs,many of whom are new to union work,are supported and encouraged by moreexperienced workplace reps.

The union has also used its learningwork to open a dialogue with newemployers (for example in call centreswhere there’s previously been no historyof formal relationships betweenmanagement and staff representatives).

The value of the CWU approach can beseen clearly in the union’s Midlands

region, where workplace learningprojects continue to grow at a rapid rate,including a learning centre and learningagreement at Port Vale FC, a range ofcourses at a sports and education centrein Stoke and continued work with theSikh temple learning centre inWolverhampton.

CWU Midlands achieved the MatrixStandard for the high-qualityInformation, Advice and Guidance itsULRs provide to members in July 2009.

It was an intensive process: theassessment was Midlands-wide, with the Matrix Assessor visiting 11 learningcentres and conducting over 40interviews with ULRs, learners andvarious partners.

“Achieving the Matrix Standard in theMidlands was a real rollercoaster ride,but it clearly demonstrated that we havestrong, capable ULRs in the region whosupported each other every step of theway in order to achieve a common goal.Members of the union’s RegionalLearning Committee put an enormousamount of hard work into this project toensure that it was a complete success,and I am proud to have taken thisjourney with them.”Jacky Morrey, CWU Regional LearningCommittee Secretary

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HIGHLY COMMENDED: SOCIETY OF CHIROPODISTS AND PODIATRISTS

‘The union has workedhard to ensure itslearning reps are partof its mainstreamstructures’

WINNERS

Union Learning Representatives

Communication Workers’ Union

CWU HEAD OF EDUCATION ANDTRAINING TRISH LAVELLERECEIVES THE ULR AWARD

SCP EMPLOYMENT RELATIONS DEPARTMENT DIRECTOREDDIE SAVILLE AND ULR PROJECT MANAGER LIZ SALEM

With the help of the Union LearningFund, Unite continues to show itsdedication to London’s migrantworkers and domestic workers byhelping them overcome barriers tolearning and play a bigger role intheir communities and workplaces.

Every weekend, 150 workers gather tostudy IT and take literacy courses withEnglish for Speakers of Other Languagesembedded (numeracy courses are alsounderway).

So successful has the project been,and so positive the word-of-mouth, thatUnite has had to move the courses out of its Transport House building into themore spacious surroundings of nearbyFaraday House where the learners canspread out over six classrooms, a 30-

piece IT suite, and the student lounge.In addition, the young members

section of the Justice for Cleanerscampaign, where many of the migrantworkers first made contact with theunion, runs workshops for up to 40young people, who are mostly childrenthe learners bring with them, onphotography, video, art, drama, music, dance, food and Spanish.

Without the backing of the UnionLearning Fund and the commitment ofUnite, the migrants would have to fallback on the courses run by theiremployers, where take-up has alwaysbeen low, or somehow find the moneyfrom their minimum wage pay packets to sign up with a local college.

“The workers themselves couldn’tcommunicate with their employers or theunion around industrial issues, but nowthey’ve taken the courses, they’ve got abit more confidence, and they’re takingthe agenda forward now: we couldn’thave achieved any of this without thebacking of the Union Learning Fund.”Steve Rowlatt, Unite National UnionLearning Organiser

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‘Unite continues toshow its dedication to London’s migrantworkers by helpingthem overcome barriers’

WINNERS

Equality & Diversity

UniteThe ULF has promoted equality anddiversity by creating a whole newgeneration of activists and learnersand ensuring that learning isaccessible and open to all.

UNITE’S NATIONAL UNION LEARNING ORGANISER STEVEROWLATT (LEFT) AND ULR KWASI AGYEMPRE COLLECT THEEQUALITY AND DIVERSITY AWARD FROM LENNY HENRY

Freelancers, casuals and contractorsemployed in the media andentertainment sectors are exactly the sort of atypical workers who areoften forgotten or passed over whenit comes to workplace training.

Not any more – thanks to theFederation of Entertainment Unions(FEU) project backed by the UnionLearning Fund, which has helped build anetwork of union learning reps (trainedto facilitate the development of newskills) and provided a comprehensiveInformation, Advice and Guidance (IAG)service to ULRs and freelancers onlearning and skills development.

The project has raised awareness ofthe need for skills development andimproved communication betweenfreelance staff to overcome identifiedchallenges such as lack of information,awareness and isolation – swappingbest practice and maximisingresources to meet multi-unionfreelance needs.

The FEU project has allowed theunions to pinpoint and prioritisemembers’ skills development areas and

work together to provide the trainingmost freelancers need.

It launched the FEU training hub inJune 2008 to provide a communicationand IAG forum for multi-union freelancereps/advisers and members.

In addition, the FEU has produced ahandbook for freelance staff, launchedmulti-union courses, run a number ofworkshops for ULRs and freelancersand sought to embed learning andskills development within itsconstituent unions at national andlocal level.

“The NUJ has been running professionaltraining courses for freelancers andothers for nearly 12 years, thanks to aninitial grant from the Union LearningFund. The good that we have been ableto achieve both for those taking theirfirst steps towards careers in the mediaand for people who needed to adapttheir professional skills to keep up withtechnological and other developmentshas been thanks to the existence of theUnion Learning Fund.”Linda King, NUJ Education and Training Officer

SPECIAL AWARDS ISSUE ISSUE 2: SUMMER 2010 11

WINNERS

Supporting Learners

Federation ofEntertainment Unions

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HIGHLY COMMENDED: RAIL UNIONS ASLEF, RMT, TSSA

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FEU MEMBERS CELEBRATE THEIR AWARD (FROM LEFT):LOUISE GRAINGER, DIERDRE HEINRICH, LINDA KING,MIRANDA GAVIN AND FRANCES DREDGE

(FROM LEFT) TRACEY FIGG, JULIE FREESTON, MANUEL CORTES,SAL MORAWETZ, ANDREW BRATTLE AND MICK O’SHEA

Manager for ULF

Catherine McClennan 0151 243 2558 cmcclennan@tuc.org.uk

National Union Development Workers

Pauline Murphy 0151 243 2573 pmurphy@tuc.org.uk

Mark Rowe 0151 243 2563 mrowe@tuc.org.uk

Dawn Hayward 0151 243 2566 dhayward@tuc.org.uk

Julia Jones 0151 243 2584 jjones@tuc.org.uk

National Union Development Administrator

Lorraine Cavanagh 0151 243 2567 lcavanagh@tuc.org.uk

Administrative Assistant

Chris Pearson 0151 243 2575 cpearson@tuc.org.uk

ULF Finance Officer

Richard Overton 0121 262 6380 roverton@tuc.org.uk

ULF Project Support Officer

Rob Haslam 020 7079 1369 rhaslam@tuc.org.uk

Contacts

ULF TeamUnionlearnSecond FloorOrleans HouseEdmund StreetLiverpool L3 9NG

T: 0151 243 2567F: 0151 236 2331

Visit us online: www.unionlearn.org.uk

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