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STUDY ON

EMPLOYEE JOB SATISFACTION

AT

Dr.REDDYS LABORATORIES Ltd HYDERABAD

A project report Submitted in Prti! Fu!"i!!ment o"

T#e $e%uired "or t#e A&rd o" t#e De'ree o"

MASTE$ OF BUSINESS ADMINIST$ATION

Submitted b(S)SUD*A PU$NA+*)T)No),-./01---023

*$M&MARKETING

Under t#e E4teemed 5uidnce o"

Mr4 5)SUB*A)6M)B)A)6

Fcu!t( in Mn'ement Studie4)

DEPARTMENT OF MASTER OF BUSINESS ADMINISTRATIONADITYA INSTITUTE OF P.G STUDIES

(Approved ! AI"TE# A$$%%'ted to AU# & Ared%ted ! NBA)Ad%t!' N'*'r# ADB Ro'd# SURAMPALEM+,---/0112+31


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CONTENTS

C*APTE$ I P'e no

INT$ODUCTION 171-

I)1 Objecti8e o" t#e 4tud(

I), Need "or t#e 4tud(

I)9 Scope o" t#e Stud(

I)0 Met#odo!o'(

I)/ Limittion4

C*APTE$ II 11712

INDUST$Y P$OFILE

C*APTE$ III 1:79-

COMPANY P$OFILE

C*APTE$ I; 9172

C*APTE$ ; :-7.0

DATA ANALYSIS AND INTE$P$ETATION

C*APTE$ ;I ./7.:

2)1 FINDIN5S2), SU55ESTIONS

2)9 CONCLUSION

C*APTE$ ;II

:)1 BIBLIO5$AP*Y

:), ?UESTIONNAI$E


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CHAPTER I

INTRODUCTION


4/104

INT$ODUCTION

T4e ter5 6o S't%7$'t%o8 9'7 ro:*4t to %5e%*4t ! Hoppo; (3


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Per4'p7 o8e 9'! to de$%8e E5po!ee 6o S't%7$'t%o8 5'! e 7'! t4't %t %7 e8d

7t'te or $ee%8* e5p4'7%7 t4e $'t t4't t4e '$ter ' t'7; %7 'o5p%74ed or 't%v%t! %7 t';e8

p'e 94et4er %t %7 4%*4! %8d%v%d:'%7t% e$$ort or 9r%t%8* ' oo; or oet%8* e8de'vor o$

o87tr:t%o8 o$ d'5.

Bene"it4 O" Job Sti4"ction@

3. One of the benefits of E5po!ee 6o S't%7$'t%o8 7:rve! %7 t4't t4e! *%ve

5'8'*e5e8t '8 %8d%'t%o8 o$ *e8er' eve7 o$ 7't%7$'t%o8 %8 ' o5p'8!. S:rve!7 '7o

%8d%'te 7pe%$% 're'7 o$ 7't%7$'t%o8 or d%77't%7$'t%o8 ('7 9%t4 e5po!ee 7erv%e7) '8d

p'rt%:'r *ro:p7 o$ e5po!ee7. I8 ot4er 9ord7# ' 7:rve! te7 !o: 4o9 e5po!ee7 $ee

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're p'rt%:'r! '$$eted '8d 94o7e $ee%8*7 're %8voved ($or e'5pe 7:perv%7%o8#

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'77e77%8* e5po!ee proe57.

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're e8o:r'*ed to o55e8t 'o:t 94't t4e! re'! 4've %8 t4e%r 5%8d7.

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'tt%t:de7. For 7o5e e5po!ee7 t4e 7:rve! %7 7'$et! v':e# '8 e5ot%o8' ree'7e# '

4'8e to *et t4%8*7 o$$ t4e%r 4e7t. For ot4er7 t4e 7:rve! %7 t'8*%e epre77%o8 o$ t4e


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0

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to $ee etter to9'rd7 t4e 5'8'*e5e8t.

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tre't5e8t. @%t4o:t proper 7:rve! t4ere o:d e r'8do5 *:e77%8* o8 t4e p'rt o$

5'8'*e5e8t E5po!ee 6o S't%7$'t%o8 7:rve! 4ep7 5'8'*e5e8t ot4 to *et ' etter

4'8de o8 94! e5po!ee7 're '**%8* '8d to p'8 etter 7o:t%o87 to t4e proe57.

. A8ot4er e8e$%t o$ 7't%7$'t%o8 7:rve! %7 t4't 4ep 5'8'*e5e8t '77e77 tr'%8%8*

8eed7. U7:'! e5po!ee7 're *%ve8 '8 opport:8%t! to report 4o9 t4e! $ee t4e%r

7:per%or per$or57 ert'%8 p'rt7 o$ t4e >o7. S:4 '7 dee*'t%8* 9or; '8d *%v%8*

'de:'te >o %87tr:t%o87. S%8e e5po!ee7 eper%e8e t4e7e S:perv%7or! 't7 t4e%r

perept%o87 5'! prov%de :7e$: d't' 'o:t t4e tr'%8%8* o$ t4e%r 7:perv%7or7.

/. O8e o$ t4e e7t :7e7 o$ E5po!ee 6o S't%7$'t%o8 7:rve! %7 %8 t4e ev':'t%o8

o$ t4e %5p't o$ t4e or*'8%'t%o8' 4'8*e7 o8 e5po!ee7 'tt%t:de7. For e'5pe t4e


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5'8'*e5e8t 9'8t7 to ;8o9 94et4er t4e >o rede7%*8 pro*r'5 ree8t! %5pe5e8ted %8

t4e or*'8%'t%o8 4'7 re7:ted %8 %8re'7ed 7't%7$'t%o8 to t4e e5po!ee7. B! o5p'r%8*

-

2. Pre+4'8*e d't' '8d po7t+4'8*e d't'# %t %7 e'7! to deter5%8e 94't %5p't t4e

rede7%*8ed 9or; 4'7 o8 e5po!ee 'tt%t:de7.

et to ert'%8

prere:%7%te7. Foo9%8* 're t4e o8d%t%o87

Top 5'8'*e5e8t 't%ve! 7:pport7 t4e 7:rve!

E5po!ee7 're $:! %8voved %8 p'88%8* t4e 7:rve!.

A e'r o>et%ve e%7t7 $or o8d:t%8* t4e 7:rve!.

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re7e'r4.

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Bot4 t4e re7:t7 '8d 't%o8 p'87 're o55:8%'ted to e5po!ee7

=(4 O" Me4urin' Emp!o(ee Job Sti4"ction@

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7:rpr%7%8* 7%8e 4:8dred7 o$ 7t:d%e7 4've ee8 o8d:ted over t4e p'7t t4ree '8d 4'$

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r't%8* 7'e7# r%t%' %8%de8t7# %8terv%e97 '8d 't%o8 te8de8%e7.


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e5po!ee7 v%e9 t4e%r 9or;.

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($ee%8*7) t4't %8d%v%d:'7 4've to9'rd7 t4e%r >o7.


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5


10/104

OBJECTI;ES OF STUDY

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0. To 7t:d! 'o:t t4e *e8er' 9or;%8* o8d%t%o87.

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. To 7t:d! 'o:t t4e 5o8et'r! e8e$%t7 re't%o874%p7 9%t4 e5po!ee >o 7't%7$'t%o8.

,. To 7t:d! 'o:t t4e perept%o8 o$ e5po!ee to9'rd7 7:perv%7%o8.

. To ;8o9 t4e 9e$'re 5e'7:re7 '8d %v%8* e8v%ro85e8t prov%ded $or t4e e5po!ee7.


11/104

NEED FO$ STUDY

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%v%8* $ore# 7o or*'8%'t%o8 '8d %8d%v%d:' 74o:d deveop '8d 4've pro*re77 $or t4e%r

7:rv%v' '8d 'tt'%85e8t o$ 5:t:' *o'7. So 5oder8 5'8'*e5e8t 4' t deveop t4e

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ete8t %8 order to '4%ev'e %8d%v%d:' '8d t4e or*'8%'t%o8 *o'7. T4e e5po!ee

per$or5'8e %7 to ' 'r*e ete8t %8$:e8ed ! 5ot%v't%o8 '8d >o 7't%7$'t%o8.

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d%'*8o7%7 o$ 4:5'8 re7o:re7 '8d 5'8'*e5e8t. 4o9ever 5o7t $ t4e 7t:d%e7 4've ee8

'rr%ed o:t 9%t4 ' $o:7 o8 4:5'8 re7o:re po%%e7 '8d pr't%e7 7:4 '7 7eet%o8 '8d

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'rr! o:t t4e 7t:d! o8 =6o S't%7$'t%o8? %8 '8! pro$%t'e or*'8%'t%o8.

/


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SCOPE OF T*E STUDY

I8 ever! or*'8%'t%o8 prod:t%v%t! '8d t4e o5p'8%e7 pro$%t'%%t! depe8d7

:po8 t4e e5po!ee7 >o 7't%7$'t%o8 eve7. T4e or*'8%'t%o8 9or; doe7 8ot depe8d o8!

:po8 t4e 5'4%8er! prod:t%v%t! :t t4e %8tere7t eve7 t4't t4e e5po!ee7 74o9 to9'rd7

t4e%r 9or;. For '8! or*'8%'t%o8 '7 t4e 4:5'8 re7o:re %7 t4e 5o7t %5port'8t o8e. So t4e

7ope %e7 %8 e84'8%8* '8d prov%d%8* t4e e5po!ee 5ot%v't%o8' 't%v%t%e7 '8d ot4er

$'%%t%e7 ! t4e e5po!er ! 94%4 e5po!ee >o 7't%7$'t%o8 %7 ot'%8ed.

2


13/104

MET*ODOLO5Y

STATEMENT OF T*E STUDY@

T4e pre7e8t 7t:d! %7 '8 'tte5pt to %8d:7tr%' '8d '8'!e7 t4e >o 7't%7$'t%o8

7:rve! %8 t4%7 or*'8%'t%o8 (=Dr.Redd!7 L'or'tor%e7?)

SAMPLIN5@

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t4e dep'rt5e8t7. T4e 7%e o$ t4e 7'5pe o87%7t7 o$ ,1 re7po8de8t7 $ro5 v'r%o:7

dep'rt5e8t7. Ate'7t !e'r7 o$ eper%e8e e5po!ee7 9ere 7eeted '8d *%ve8

:e7t%o88'%re7. To9'rd7 t4e 'o5p%745e8t o$ 7'%d o>et%ve7# %8$or5't%o8 9o:d e

ot'%8ed $ro5 pr%5'r! '8d 7eo8d'r! d't' 7o:re7.

1) Primr( dt@

It %7 t4e or%*%8' d't'# pr%5'r! d't' %7 *'t4ered t4ro:*4 ' 7er%e7 o$ det'%ed

d%7:77%o8 9%t4 t4e 5'8'*er7# 9or; 5e8 '8d ee:t%ve7 o$ t4e o5p'8!. "o8t%8:o:7

%8ter't%o8 9%t4 e5po!ee7 d:r%8* t4e 7:rve! 4eped 5e 't ert'%8 o8:7%o8 'o:t t4e

7t:d!.

T4e pr%5'r! d't' 9'7 oeted %8 ' p'88ed 5'88er 9%t4 t4e 4ep o$ '

:e7t%o88'%re 'd5%8%7tered '5o8* t4e e5po!ee7.

,) Secondr( dt@

T4e 7eo8d'r! d't' 9'7 oeted $ro5 o5p'8! oo;7# 9e7%te7# v'r%o:7 oo;7

'8d reord7 $ro5 t4e 4:5'8 re7o:re7 5'8'*e5e8t dep'rt5e8t o$ t4e :8%t.


14/104

LIMITATIONS

S%8e %t %7 %5%ted to 75' 7'5pe %.e. ,1 re7po8de8t7 $ro5 ' 'r*e 8:5er o$

pop:'t%o87 %8 ' $'tor! 9%t4 %8 ' t%5e $r'5e o$ $e9 d'!7.

T4e e5po!ee7 5'! 8ot reve' ' t4e %8$or5't%o8 d:e to 7o5e proe57.

T4e 7t:d! %7 '7ed o8 pr%5'r! '8d 7eo8d'r! d't'.

T%5e per%od %7 ' %5%ted $'tor to 5! 7t:d!.


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31

CHAPTER II

INDUSTRY PROFILE


16/104

INDUST$Y P$OFILE

T4e I8d%'8 P4'r5'e:t%' %8d:7tr! %7 ' 7:e77 7tor! prov%d%8* e5po!5e8t

$or 5%%o87 '8d e87:r%8* t4't e77e8t%' dr:*7 't '$$ord'e pr%e7 're 'v'%'e to t4e v'7t

pop:'t%o8 o$ t4%7 7:+ o8t%8e8t.

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7%e8e+'7ed %8d:7tr%e7 9%t4 9%de r'8*%8* 'p'%%t%e7 %8 t4e o5pe $%ed o$ dr:*

5'8:$'t:re '8d te48oo*!. A 4%*4! or*'8%ed 7etor# t4e I8d%'8 P4'r5' I8d:7tr! %7

e7t%5'ted to e 9ort4 ., %%o8# *ro9%8* 't 'o:t 2 to < pere8t '88:'!. It r'8;7 ver!

4%*4 %8 t4e t4%rd 9ord# %8 ter57 o$ te48oo*!# :'%t! '8d r'8*e o$ 5ed%%8e7

5'8:$'t:red. Fro5 7%5pe 4e'd'4e p%7 to 7op4%7t%'ted '8t%%ot%7 '8d o5pe 'rd%'

o5po:8d7# '5o7t ever! t!pe o$ 5ed%%8e %7 8o9 5'de %7 8o9 %8 d'8*ero:7!.

P'!%8* ' ;e! roe %8 pro5ot%8* '8d 7:7t'%8%8* deveop5e8t %8 t4e v%t' $%ed o$

5ed%%8e7# I8d%'8 P4'r5' I8d:7tr! o'7t7 o$ :'%t! prod:er7 '8d 5'8! :8%t7 'pproved !

re*:'tor! ':t4or%t%e7 %8 USA '8d UK. I8ter8't%o8' o5p'8%e7 '77o%'ted 9%t4 t4%7 7etor

4've 7t%5:'ted# '77%7ted '8d 7pe'r4e'ded t4%7 d!8'5% deveop5e8t %8 t4e p'7t ,- !e'r7

'8d 4eped to p:t I8d%' o8 t4e p4'r5'e:t%' 5'p o$ t4e 9ord.

T4e I8d%'8 P4'r5'e:t%' 7etor %7 4%*4! $r'*5e8ted 9%t4 5ore t4'8 01#111

re*%7tered :8%t7. It 4'7 ep'8ded dr'7t%'! %8 t4e '7t t9o de'de7. T4e e'd%8* 0,1

p4'r5'e:t%' o5p'8%e7 o8tro /1 o$ t4e 5'r;et 9%t4 5'r;et e'der 4od%8* 8e'r!

/ o$ t4e 5'r;et 74're. It %7 '8 etre5e! $r'*5e8ted 5'r;et 9%t4 7erve pr%e o5p:t't%o8

'8d pr%e o8tro.


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33

T4e p4'r5'e:t%' %8d:7tr! %8 I8d%' 5eet7 'ro:8d /1 o$ t4e o:8tr!7

de5'8d $or :; dr:*7# dr:* %8ter5ed%'te7# p4'r5'e:t%' $or5:'t%o87# 4e5%'7#

t'et7# 'p7:e7# or'7 '8d %8>et%e7. T4ere 're 'o:t 0,1 'r*e :8%t7 '8d 'o:t 2111

75' 7'e :8%t7# 94%4 $or5 t4e ore o$ t4e p4'r5'e:t%' %8d:7tr! %8 I8d%' (%8:d%8* ,

e8tr' p:% 7etor :8%t7). T4e7e :8%t7 prod:e t4e o5pete r'8*e o$ p4'r5'e:t%'

$or5:'t%o87# %.e.# 5ed%%8e7 re'd! $or o87:5pt%o8 ! p't%e8t7 '8d 'o:t -,1 :; dr:*7#

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$or5:'t%o87.

Foo9%8* t4e de+%e87%8* o$ t4e p4'r5'e:t%' %8d:7tr!# %8d:7tr%' %e87%8*

$or 5o7t o$ t4e dr:*7 '8d p4'r5'e:t%' prod:t7 4'7 ee8 do8e '9'! 9%t4.

M'8:$'t:rer7 're $ree to prod:e '8! dr:* d:! 'pproved ! t4e Dr:* "o8tro A:t4or%t!.

Te48oo*%'! 7tro8* '8d tot'! 7e$+re%'8t# t4e p4'r5'e:t%' %8d:7tr! %8 I8d%' 4'7 o9

o7t7 o$ prod:t%o8# o9 R&D o7t7# %88ov't%ve 7%e8t%$% 5'8po9er# 7tre8*t4 o$ 8't%o8'

'or'tor%e7 '8d '8 %8re'7%8* ''8e o$ tr'de. T4e p4'r5'e:t%' %8d:7tr!# 9%t4 %t7 r%4

7%e8t%$% t'e8t7 '8d re7e'r4 'p'%%t%e7# 7:pported ! I8teet:' Propert! Protet%o8

re*%5e %7 9e 7et to t';e o8 t4e %8ter8't%o8' 5'r;et.

AD;ANTA5E IN INDIA@

Competent workforce:


18/104

I8d%' 4'7 ' poo o$ per7o88e 9%t4 4%*4 5'8'*er%' '8d te48%' o5pete8e

'7 '7o 7o9ed 9or;$ore. It 4'7 '8 ed:'ted 9or; $ore '8d E8*%74 %7 o55o8! :7ed.

Pro$e77%o8' 7erv%e7 're e'7%! 'v'%'e.

30

Cost-effective chemical synthesis:

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I8d%'.


19/104

3-

T*E 5$O=T* SCENA$IO

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3

$ESEA$C* DE;ELOPMENT

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21/104

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3

CHAPTER III

COMPANY PROFILE


23/104

COMPANY P$OFILE

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25/104

(NYSE). It '7o ':84ed %t7 $%r7t *e8er% prod:t# R'8%t%d%8e %8 t4e US 5'r;et %8 t4e 7'5e

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26/104

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T*EO$ETICAL F$AME=O$>

CONCEPTUAL STUDY OF EMPLOYEE JOB SATISFACTION

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7't%7$'t%o8. So5e o$ t4e7e $'tor7 %8:de t4e eve o$ p'! '8d t4e e8e$%t7# t4e pere%ved

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e'der 74%p '8d 7o%' re't%o874%p# '8d t4e >o %t7e$ (%8 t4e 'r%t! o$ t'7;7 %8voved# t4e

%8tere7t '8d 4'e8*e t4e >o *e8er'te7# '8d t4e 'r%t! o$ 6o de7r%pt%o8Jre:%re5e8t).

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>o rot't%o8# >o e8'r*e5e8t. Ot4er %8$:e8e7 o8 7't%7$'t%o8 %8:de 5'8'*e5e8t 7t!e

'8d :t:re# e5po!ee %8vove5e8t# e5po9er5e8t '8d ':to8o5o:7 9or; *ro:p7.

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6o 7't%7$'t%o8 %7 ' ver! %5port'8t 'ttr%:te 94%4 %7 $re:e8t! 5e'7:red !

or*'8%'t%o87. T4e 5o7t o55o8 9'! o$ 5e'7:re5e8t %7 t4e :7e o$ r't%8* 7'e7 9ere

e5po!ee7 report t4e%r re't%o87 to t4e%r >o. :e7t%o87 re'ted to r'te o$ p'!# 9or;

re7po87%%%t%e7# v'r%et! o$ t'7;7# pro5ot%o8' opport:8%t%e7 t4e 9or; %t7e$ '8d t4e o+

9or;er7. So5e :e7t%o8er7 '7; !e7J8o :e7t%o87 94%e ot4er7 '7; to r'te 7't%7$'t%o8 3+,

7'e( 94ere 3 repre7e8t7 =8ot 't ' 7't%7$%ed? '8d , repre7e8t7 =etre5e! 7't%7$%ed?)

MEANIN5 OF JOB SATISFACTION@

6o 7't%7$'t%o8 %7 po7%t%ve e5ot%o8' 7t'te t4't o:r7 94e8 ' per7o87 >o

7ee57 to $:$% %5port'8t >o v':e7# prov%ded t4e7e v':e7 're o5p't%e 9%t4 o8e7

8eed7.

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%8d%v%d:' to9'rd7 ' '7pet7 o$ t4e 9or;7 7%t:'t%o8?

T4e ter5 6o 7't%7$'t%o8 9'7 ro:*4t to %5e%*4t ! HOPPO"K %8 3


41/104

I8 4%7 7t:d! o8 A5er%'8 e5po!ee7 Hoppo; %de8t%$%ed $'tor7 t4't o8tr%:te to

6o 7't%7$'t%o8 '5o8* t4e5 t4e7e 're t4e $oo97

1) T4e 9'! %8d%v%d:' re't7 to :8pe'7'8t 7%t:'t%o87.

,) T4e $'%%t! 9%t4 94%4 4e 'd>:7t7 4%57e$ to ot4er per7o87

9) H%7 re't%ve 7t't:7 %8 t4e 7o%' '8d eo8o5% *ro:p7 9%t4 94%4 4e %de8t%$%e7

4%57e$.

0) T4e 8't:re o$ t4e 9or; %8 re't%o8 to '%%t%e7# %8tere7t7 '8d prep'r't%o8 o$ t4e

9or;er.

/) Lo!'t!.

Be':7e 4:5'8 re7o:re 5'8'*er7 '$ter 7erve7 '7 %8ter5ed%'ter%e7 et9ee8

e5po!ee7 '8d 5'8'*e5e8t %8 o8$%t7# t4e! 're o8er8ed 9%t4 6o 7't%7$'t%o8 or

*e8er' >o 'tt%t:de7 o$ t4e e5po!ee7.

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42/104

*ISTO$Y OF JOB SATISFACTION

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7t:d%e7. T4e7e 7t:d%e7 (3


43/104

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p7!4oo*%' 8eed7# 7'$et! 8eed7# 7o%' 8eed7# 7e$ e7tee5ed 8eed7

'8d 7e$+'t:'%'t%o8. T4%7 5ode 7erve7 '7 ' *ood '7%7 $ro5 94%4 e'r! re7e'r4er7

o:d deveop 6o 7't%7$'t%o8 t4eor%e7.

IMPO$TANCE OF JOBSATISFACTION@

2,3 0A(I01AC(I,* /A0 0,)+ %+LA(I,* .I(/ (/+ )+*(AL

/+AL(/ ,1 (/+ +,L+:

D%77't%7$'t%o8 9%t4 o8e7 >o 5'! 4've e7pe%'! vo't%e 7p% over e$$et7.

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7o5et%5e7 eve8 %$e %t7e$. M'8! :8re7oved per7o8'%t! proe57 '8d 5''d>:7t5e8t7

'r%7e o:tp:t o$ ' per7o87 %8'%%t! to $%8d 7't%7$'t%o8 %7 '8 %5port'8t $or t4e p7!4oo*%'

'd>:7t5e8t '8d 4'pp! %$e o$ '8 %8d%v%d:'.

2,3 0A(I01AC(I,* /A0 0,)+ $+G%++ ,1 ,0I(I4+

C,%%+LA(I,* .I(/ /50ICAL /+AL(/ ,1 I*$I4I$AL0:

A 7t:d! ! p' 5ore 4'7 o5e to t4e o8:7%o8 t4't peope 94o %;e 9or; 're

%;e! to %ve o8*er. Here t4e o*% e4%8d 7:4 re7:t %7 t4't peope 9%t4 *re'ter

7't%7$'t%o8 te8d to 4've *re'ter %8o5e '8d 5ore ed:'t%o8. O8 t4e ot4er 4'8d

d%77't%7$'t%o8 9%t4 repre7e8t7 7tre77# %8 t:r8 eve8t:'! t';e7 %t7 $' o8 t4e or*'8%'t%o8.

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0%+A$ G,,$.ILL ,1 (/+ ,%GA*I0A(I,*:

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peope '7 >o 7't%7$'t%o8 $o7ter7 ' perv'7%ve re7%d:e o$ p:% to9'rd7 t4e or*'8%'t%o8.

I*$I4I$AL CA* 6LI4+ .I(/7 (/+ ,%GA*I0A(I,*@

A 4'pp! '8d 7't%7$'t%o8 %8d%v%d:' '8 $%8d %t e'7%er to %ve 9%t4 %87%de t4e

or*'8%'t%o8 '7 9e '7 o:t7%de t4e or*'8%'t%o8. O8 t4e o8tr'r! 4ro8%'! :p7et

%8d%v%d:' 5';e7 or*'8%'t%o8' %$e ve't%o:7 $or ot4er7 9%t4 94o5 4e 't7.

%+$C+0 A30+*(++I0):

T4e7e ':'ted o7t7 e5po!ee t:r8over '8d '7e8tee%75 're 7:$$%%e8t to

'ept t4e %5port'8e o$ 6o 7't%7$'t%o8. H%*4er 6o 7't%7$'t%o8 red:e7 'o:r t:r8 over#

'7e8tee%75 '8d 5'8'*er7 're o5peed# %$ t4e! 're %8o8ve8%e8t 'o:t t4e 5er%t7 o$ >o

7't%7$'t%o8# to *%ve pr%or%t! 'de:'te 9e%*4t '*e to 6o 7't%7$'t%o8. A 7er%o:7 o87e:e8e

o$ >o d%77't%7$'t%o8 '8 e t4e e5po!ee t:r8over.

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45/104

0IG*I1ICA*C+ ,1 2,3 0A(I01AC(I,*:

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e5po!ee7# 94't t4e! 9'8t to do '8d '7o o %5prove7 t4e%r 't%v%t!. T4e 5o7t %5port'8t

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r'te o$ 6o 7't%7$'t%o8.

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':t4or%t! ! *%v%8* 'p'%%t%e7 7:4 '7 ;8o9ed*e# '%%t!# ed:'t%o8# t%5e. T4e %8d%v%d:'

94o '88ot re'4 t4e%r epet't%o87 9%t4 re*'rd to t4e%r >o7 eo5e d%77't%7$!. T4:7# %7

7't%7$'t%o8 '$$et7 t4e or*'8%'t%o8 $or 94%4 4eJ74e 9or;7.

6o 7't%7$'t%o8 %7 ver! %5port'8t $or ' per7o87 5ot%v't%o8 '8d o8tr%:t%o8 to

prod:t%o8. 6o 7't%7$'t%o8 5'! d%5%8%74 %rre*:'r 'tte8d'8e 't 9or;# rep'e5e8t o$

'%de8t7.

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t4e%r 9or; 5'tter7# t4't 94't t4e! do *%ve7 t4e5 7o5e 7e87e o$ $:$%5e8t o$ ' o:r7e#

ot4er $'tor7 5'tter too# e7pe%'! $or 'dv'8e5e8t '8d o5pe87't%o8# :t t4e 5o7t

%5port'8t t4%8* 4ere %7 t4e 9or; e 5e'8%8*$:. B:t 're t4ere 8eed7 %5port'8t to t4e

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%t.

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46/104

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$or t4e5 to 'dv'8e %8 t4e or*'8%'t%o8# '8d t4't t4e! 're e%8* 'de:'te! o5pe87'ted

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'reer7 9or;er7 9% e 5ore o!' to '8 or*'8%'t%o8 t4't t4e! t4%8; 're7 'o:t t4e5 '7

peope# 8ot e5po!ee7. I5prov%8* tre8d7 %8 per7o88e 5'8'*e5e8t %8 t4e 3o 4%r%8* proe77. T4e! '8 e etter 'o:t *'t4er%8*

%8$or5't%o8 o8 t4e >o. So5e 7tep7 to %5prove t4%7 9o:d %8:de %8terv%e9%8* peer7#

7:ord%8'te7 '8d 7:per%or7. T4ere '7o 4'7 to e etter %8terv%e9%8* o$ t4e pro7pet%ve

e5po!ee7# to 7ee %$ t4e! 4've t4e 7;%7 or t4e '%%t%e7 :8der t4o7e o8d%t%o87 94%4 t4e

%8$or5't%o8 *'t4er%8* %de8t%$%ed.

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to epre77 'ppre%'t%o8 $or t4e%r e5po!ee7+o5pe87't%o8 e8e$%t7# reo*8%t%o8# '9'rd7 et.

7o5e e5po!er7 $or e'5pe o$$er 'reer7 o:87e%8* $or e5po!ee7 94o 5%*4t e

d%77't%7$%ed 9%t4 t4e%r >o7. Ot4er7 o$$er e5po!ee+o$+t4e 5o:t4 '9'rd7.


47/104

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8ot 9'8t o:r %87t%t:t%o87 e7pe%'! t4e 5ed%'# ed:'t%o8 '8d :7%8e77# 8eed to do 5ore to

v':e t4e %8tr%87% re9'rd7 der%ved $ro5 9or; %87te'd o$ *or%$!%8* t4e o:ter o8e7 %;e

5o8e!# 7e:r%t! et. too 5'8! peope 9%8d :p 7t'! %8 t4e >o7 t4e! d%7%;e e':7e =I 8eed

to 7:pport 5! $'5%!?. =I 4've ee8 4ere t9e8t! !e'r7?.? '5 too od to tr! '8!t4%8* 8e9?.

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'9'!7 e 'e to $%8d 9or;?.

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t'%'7? 're pro5pted to te :7 t4't 9e 9% I 7:$$er %$ 9e 're 8ot =pr't%'? '8d t';e

94'tever >o7 're 'v'%'e.

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do%8* =5ore? 9%t4 t4e%r %ve7 T4%7 I o8e re'7o8 94! 7:4 9or; %7 o9+p'!%8* %t %7 8ot

v':ed.

T4e or*'8%'t%o8 4'7 t4e o%*'t%o8 to prov%de >o7# ;8o9 $:! 94't t4e >o7

e8t'%# 4%re '8d tr'%87 t4e r%*4t 9or;er7 $or t4e5 '8d prov%de ' 9or;%8* e8v%ro85e8t

o8d:%ve to >o 7't%7$'t%o8# %7te8 to t4o7e 9or;er7 '8 o5pe87'te re9'rd '4%eve

ev':'te t4e5 'de:'te!.

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48/104

I8d%v%d:'7 're o%*'te to t';e :t%5'te re7po87%%%t! $or t4e 7't%7$'t%o8 't

9or;# $or %5prov%8* t4e 8't:re o$ t4e%r >o7. No e5po!er 9% do $or :7 94't 9e 74o:d do

$or o:r7eve7# '8d 9e 5:7t e'r8 to e 'ove 7o%et!7 5e77'*e7 %7te8 to o:r o98 =%88er

vo%e7? t4't te :7 94't 9% *%ve :7 t4e 4%*4e7t $:$%5e8t.

T*EO$IES OF JOBSATISFACTION@

T4ere 're v%t' d%$$ere8e7 '5o8* epert7 'o:t t4e o8ept o$ >o 7't%7$'t%o8.

B'7%'!# t4ere 're $o:r 'ppro'4e7Jt4eor%e7 o$ >o 7't%7$'t%o8. T4e! 're

1) F:$%5e8t t4eor!

,) D%7repe8'8! t4eor!

9) E:%t! t4eor!

0) T9o $'tor t4eor!

/) D%7po7%t%o8' t4eor!

FULFILLMENT T*EO$Y@

T4e propo8e8t o$ t4%7 t4eor! 5e'7:re7 t4e 7't%7$'t%o8 %8 ter57 o$ re9'rd7 '

per7o8 ree%ve7 or t4e ete8t to 94%4 4%7 8eed7 're 7't%7$%ed. F:rt4er t4e! t4o:*4t t4't

t4ere %7 ' d%ret Jpo7%t%ve d%$$ere8e et9ee8 >o 7't%7$'t%o8 '8d 't:' 7't%7$'t%o8 o$ t4e

epeted 8eed7. T4e 5'%8 d%$$%:t! %8 t4%7 'ppro'4 %7 t4't >o 7't%7$'t%o8 %7 o7erved !

9%%8*# %7 8ot o8! ' $:8t%o8 %$ 94't ' per7o8 ree%ve7 :t '7o 94't ' per7o8 $ee7 4e

74o:d ree%ved '7 t4ere 9o:d e o87%der'e d%$$ere8e7 %88 t4e 'r:'7 '8d

epet't%o87 o$ ' per7o87.

1


49/104

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pred%t >o7 ':r'%%t! %7 t4e eve o$ '7p%r't%o8 %8 p'rt%:'r 're'. T4%7 ed to t4e

deveop5e8t o$ d%7rep'8! t4eor! o$ >o 7't%7$'t%o8.

DISC$EPANCY T*EO$Y@

T4e propo8e8t7 o$ t4%7 t4eor! 're t4't 7't%7$'t%o8 o$ 94't per7o8 't:'!

ree%ve7 $ro5 4%7 7%t:'t%o8 '8d 94't 4e t4%8;7 4e 74o:d ree%ved or 94't 4e epet7 to

ree%ve. @4e8 t4e 't:' 7't%7$'t%o8# %t re7:t7 %8 d%77't%7$'t%o8. A7 d%7:77ed e'r%er =>o

7't%7$'t%o8 '8d d%77't%7$'t%o8 're $:8t%o87 o$ t4e pere%ved re't%o874%p et9ee8 94't

o8e 9'8t7 $ro5 o8e7 >o. @4't o8e pere%ve7 %t %7 o$$er%8*? T4%7 'ppro'4 doe7 8ot 5';e

%t e'r 94et4er or 8ot over 7't%7$'t%o8 %7 ' p'rt o$ d%77't%7$'t%o8 '8d %$ 7o# 4o9 doe7 %t

d%$$er $ro5 d%77't%7$'t%o8. T4%7 ed to t4e deveop5e8t o$ e:%t! o$ >o 7't%7$'t%o8.

E?UITY T*EO$Y@

T4e propo8e8t7 o$ t4%7 t4eor! 're o$ v%e9 t4't ' per7o87 7't%7$'t%o8 %7

deter5%8ed ! 4%7 pere%ved e:%t!# 94%4 %8 t:r8 %7 deter5%8ed ! 4%7 %8p:t o:tp:t

''8e7 t4e pere%ved r't%o o$ 94't ' per7o8 ree%ve7 $ro5 4%7 37t>o re't%ve! t 94't '

per7o8 o8tr%:te7 to 4%7 >o. T4%7 t4eor! %7 o$ t4e v%e9 t4't ot4 t4e :8der t4e over

re9'rd7 e'd to d%77't%7$'t%o8 94%e t4e :8der re9'rd7 ':7e7 $ee%8* o$ :8$'%r tre't5e8t#

over re9'rd7 e'd7 to $ee%8* o$ *:%t '8d deveop5e8t.

3


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T=O7FACTO$ T*EO$Y +MOTI;ATO$7*Y5IENE T*EO$Y3@

A7 d%7:77ed e'r%er# t4%7 t4eor! %7 deveoped ! Herter*# M'8:re7# Peter7o8

'8d "'p9e 94o %de8t%$%ed ert'%8 $'tor7 '7 7't%7$%er7 '8d d%77't%7$%e7 $'tor7 7:4 '7

'4%eve5e8t# reo*8%t%o8# re7po87%%%t! et.# 're 7't%7$%er7# t4e pre7e8e o$ 94%4 ':7e7

7't%7$'t%o8 :t t4e%r '7e8e doe7 8ot re7:t %8 d%77't%7$'t%o8. O8 t4e ot4er 4'8d# $'tor7

7:4 '7 7:perv%7%o8# 7''r!# 9or;%8* o8d%t%o87 et# 're d%77't%7$%e7# t4e '7e8e o$ 94%4

':7e7 d%77't%7$'t%o8. T4e%r pre7e8e 4o9ever doe7 8ot re7:t %8 >o 7't%7$'t%o8. T4e

7t:d%e7 de7%*8ed t te7t t4e%r t4eor! $'%ed to *%ve '8! 7:pport to t4%7 t4eor!# '7 %t 7ee57 t4't

' per7o8 '8 *et ot4 7't%7$'t%o8 '8d d%77't%7$'t%o8 't t4e 7o5et%5e# 94%4 %7 8ot v'%d.

DISPOSITIONAL T*EO$Y@

A8ot4er 9e ;8o98 t4eor! >o 7't%7$'t%o8 t4eor! %7 t4e d%7po7%t%o8' t4eor!. It

%7 ' ver! *e8er' t4eor! t4't 7:**e7t7 t4't peope 4've %88'te d%7po7%t%o87 t4't ':7e7 t4e5

to 4've te8de8%e7 to9'rd7 ' eve o$ 7't%7$'t%o8# re*'rde77 o$ o8e7 >o. T4%7 'ppro'4

eo5e7 ' 8ot'e ep'8't%o8 o$ >o 7't%7$'t%o8 %8 %*4t o$ ev%de8e t4't >o 7't%7$'t%o8

te8d7 to e 7t'e overt%5e '8d 'ro77 'reer7 '8d >o7.

A 7%*8%$%'8t 5ode t4't 8'rro9ed t4e 7ope o$ t4e d%7po7%t%o8' t4eor! 9'7 t4e

ore ot4 7e$+ev':'t%o8 5ode# propo7ed ! T%5ot4! A.6:d*e %8 3o 7't%7$'t%o8. F%8'!# o9er

eve7 o$ 8e:rot%%75 e'd to 4%*4er >o 7't%7$'t%o8.

0


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FACTO$S $ELATIN5 TO JOBSATISFACTION@

T4ere 're v'r%o:7 $'tor7 94%4 're re'ted to >o 7't%7$'t%o8. T4e7e $'tor7

5'! e '77%$%ed :8der t9o *ro:p7

1) "4'r'ter%7t%7 o$ t4e %8d%v%d:'

,) "4'r'ter%7t%7 o$ t4e >o

C*A$ACTE$ISTICS OF T*E INDI;IDUAL@

For 7'5e peope %t 'ppe'r7 5o7t >o7 d%77't%7$!%8* %rre7pet%ve o$ t4e

or*'8%'t%o8' o8d%t%o87 %8voved# 94ere '7 $or ot4er7# 5o7t >o7 9% e 7't%7$!%8*.

Per7o8' v'r%'e7 %;e# ed:'t%o8' eve7# %8d%v%d:' d%$$ere8e7# %8te%*e8e# *e8der et#

're re7po87%e $ro5 t4%7 d%$$ere8e.

Individ'al differences:

I8d%v%d:' d%$$ere8e7 5';e t4e 7t:d! o$ >o 7't%7$'t%o8 o5peted e':7e

e'4 o8e %7 d%$$ere8t %8 4%7 4'%t7# 'tt%t:de7# 8't:re et#.7o e'4 o8e d%$$er7 4%7 perept%o8

'o:t 7e$# 4%7 >o '8d t4e or*'8%'t%o8' 4e 9or;7 or. A per7o8 5'! e $:! 7't%7$%ed#

7o5e ot4er7 5'! e :%et d%$$ere8t %8 t4e 7%5%'r 9or; e8v%ro85e8t. T4:7# '8 %8d%v%d:'

d%$$ere8e prov%de7 t4e ete8t to >o 7't%7$'t%o8.

+d'cation:

@%t4 o:p't%o8 eve 4ed o87t'8t t4ere %7 ' 8e*'t%ve re't%o874%p et9ee8

o:p't%o8' eve7 '8d >o 7't%7$'t%o8. S't%7$'t%o8 9% e 5ore 94e8 ed:'ted per7o87

're e5po!ed %8 o9er r:8*7.

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Gender:

Ge8der d%$$ere8e7 %8 >o 7't%7$'t%o8 9ere %8ve7t%*'ted ! "4're7.N.@e'84

94o $o:8d 8o 7%*8%$%'8t d%$$ere8e %8 >o 7't%7$'t%o8. @4e8 5'e7 '8d $e5'e7 're

e:'! '$$eted ! 7:4 deter5%8'! o$ >o 7't%7$'t%o8 '7 9'*e7# pre7t%*e '8d 7:perv%7or!

po7%t%o8.

Age:

6o 7't%7$'t%o8 :7:'! re8d7 to e 4%*4 4e8 peope e8ter t4e 9or;$ore '8d %t

dere'7e7 '$ter 7o5et%5e t4e '*e o$ ro:*4! -1!e'r7# '$ter 94%4 t4ere 9% e *r'd:'

%8re'7e %8 7't%7$'t%o8. Be$ore# ert'%8! >:t e$ore ret%re5e8t# 7't%7$'t%o8 5'! $' d:e to

t4e $'re o$ $:t:re. A ret%r%8* per7o8 5'! $ee 4e %7 tre'ted %;e ' 5'4%8e '8d t4e7e $ee%8*7

5';e 4%7 d%77't%7$'t%o8 't 9or;.

C*A$ACTE$ISTICS OF T*E JOB

,cc'pational level:

T4e 4%*4er eve o$ >o# t4e *re'ter t4e 7't%7$'t%o8 o$ t4e %8d%v%d:'. T4%7 I

e':7e t4e 4%*4er eve >o7 'rr! *re'ter pre7t%*e '8d 7e$+o8tro. T4%7 re't%o874%p

et9ee8 o:p't%o8' eve '8d >o 7't%7$'t%o8 7tre'57 $ro5 7o%' re$ere8e7 *ro:p

t4eor! %8 t4't o:r 7o%et! v':e7 7o5e >o7 5ore t4'8 ot4er7. He8e peope %8 v':ed >o7.

T4%7 re't%o874%p 5'! '7o 7te5 $ro5 t4e 8eed $:$%5e8t t4eor! peope %8 4%*4er eve

>o7 '8d 5o7t o$ t4e%r 8eed7 7't%7$%ed t4'8 t4e! 're %8 o9er eve7.


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2ob content:

Gre'ter t4e v'r%'t%o87 %8 t4e >o o8te8t '8d t4e e77 reept%ve8e77 94%4 t'7;7

5:7t e per$or5ed t4e *re'ter 7't%7$'t%o8 o$ 4e %8d%v%d:'7 %8voved. 6o o8te8t re$er7 to

t4e $'tor7 7:4 '7 reo*8%t%o8# re7po87%%%t!# 'dv'8e5e8t# '4%eve5e8t et.%8 t4e >o

o8te8t $'tor7 %;e '4%eve5e8t# re7po87%%%t! et# '8d e'd to *re'ter >o 7't%7$'t%o8 .

Considerable leadership:

"o87%der'e e'der74%p re7:t7 %8 4%*4er >o 7't%7$'t%o8 t4'8 %8o87%der'e

e'der74%p. I8 '8 %8d%v%d:' ree%ve7 ':tor't% 7t!e o$ 7:perv%7%o8 $ro5 4%7 7:per%or 4e

epe87e7 d%77't%7$'t%o8 to9'rd7 t4e >o. T4e 9'! t4e 't%v%t%e7 o$ 7:ord%8'te e%8*

7:perv%7ed 5:7t e po7%t%ve.

ay promotional opport'nities:

Mo8e! 4ep7 to 7't%7$! t4e 8eed7 o$ t4e %8d%v%d:'. Ever! e5po!ee epet7

re'7o8'e $%r5 '8d pro5pt 7''r%e7J9'*e7 $or 4%7 >o or 9or;. I$ t4ere 're pro5ot%o8'

've8:e7 ope8 %8 ' p'rt%:'r >o t4e per7o8 o8er8ed 9% $ee 7't%7$%ed e':7e

pro5ot%o8' 've8:e7 're %5port'8t o87%der'e >o.

0ocial interaction and working gro'ps:

I8ter't%o8 9%t4 peope ot4er or *ro:p7 5'! re7:t %8 >o 7't%7$'t%o8 '8d

d%77't%7$'t%o8. T4e %8ter't%o8 %7 5ore 7't%7$!%8* %$ ot4er7 e4'v%or %8 t4e *ro:p %7 7%5%'r 't

4%7 o98 '8d ot4er7 reo*8%e 4%7 or 94e8 %8ter't%o8 $'%%t'te7 4%5 %8 t4e '4%eve5e8t.

,


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2ob sec'rity:

Se:r%t! o$ >o %7 '8 %5port'8t $'tor %8 deter5%8%8* t4e >o 7't%7$'t%o8. I$ t4e

or*'8%'t%o8 prov%de7 >o 7e:r%t!# t4e peope %8 t4e or*'8%'t%o8 $ee 7't%7$%ed '8d %$ t4e! 're

:%et %8 7e:red t4e! 9% e $r:7tr'ted. 6o 7e:r%t! %7 '8 %5port'8t o87%der'e %8 o9er

eve7 or :87;%ed >o7 94%e %t %7 7eo8d'r! o8 4%*4er eve or te48%' or 7;%ed >o7.

.orking conditions:

I$ 9or;%8* o8d%t%o87 o8 t4e >o %8 t4e or*'8%'t%o8 're etter %8 o5p'r%7o8 to

7%5%'r >o %8 t4e ot4er or*'8%'t%o8# t4e 9or;er7 9% e 5ore 7't%7$%ed. I$ t4e7e 're 9or7e t4e!

9% $ee d%77't%7$'t%o8.

Intrinsic aspects of 8ob:

T4e %8tr%87% '7pet7 d%$$er $ro5 5'8 to 5'8 7o >o 7't%7$'t%o8 9% d%$$er7. A

per7o8 %7 7't%7$%ed 9%t4 4%7 >o e':7e 4e %7 e7pe%'! tr'%8ed $or t4't >o. More 7;%ed

9or;er7 $ee d%77't%7$'t%o8 %$ t4ere %7 o9 >o re:%re5e8t.


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$eterminants of 8ob satisfaction:

A'thor *ame of st'dy $etermination of the 8ob

specification3.Str'8*er#

Fe '8d

@ood

@or;%8* o8 t4e r'% ro'd St:d! o$

7't%7$'t%o8J per7o8'# p7!4oo*!#

3


56/104

6o 7't%7$'t%o8 te8d7 to orre'te 9%t4 ' 8:5er o$ ot4er v'r%'e7 %8 t4e

or*'8%'t%o8. Re't%o8 9%t4 7o5e v'r%'e7 %7 *%ve8 eo9

2ob satisfaction and t'rnover:

6o 7't%7$'t%o8 o87%7te8t! orre'te7 9%t4 t:r8over %t 5%*4t 4've ee8 7ee5

t4't e5po!ee7 4'v%8* o9 >o 7't%7$'t%o8 e've t4e%r e5po!er '7 7oo8 '7 po77%e. So#

o9 >o 7't%7$'t%o8 %8re'7e7 t4e t:r8over '8d >o 7't%7$'t%o8 dere'7e7 %t. T4:7# %t 4'7 '

8e*'t%ve orre't%o8 '8d 'o:r t:r8over.

2ob satisfaction and absenteeism:

A7e8tee%75 4'7 t4e 7'5e re't%o874%p 9%t4 >o 7't%7$'t%o8 '7 4'7 t4e

t:r8over. Bot4 're 8e*'t%ve! orre'ted. E5po!ee7 94o 4've o9 >o 7't%7$'t%o8 te8d to

re5'%8 '7e8t o$$ '8d o8 $ro5 t4e%r >o.

2ob satisfaction and comm'nity conditions:

6o 7't%7$'t%o8 %7 %8$:e8ed ! o55:8%t! o8d%t%o87. It %7 *e8er'!

'dvo'ted poor o55:8%t! o8d%t%o87 p: do98 >o 7't%7$'t%o8 '8d etter o55:8%t!

o8d%t%o87 p:74 %t :p. It %7 8ot '9'!7 tr:e to o5p're t4e%r o55:8%t! o8d%t%o87. I >o

o8d%t%o87 're etter t4'8 t4't o$ o55:8%t! o8d%t%o87# >o 7't%7$'t%o8 %7 4%*4er o$

*e8er' 7't%7$'t%o8.

Ad8nt'e4 o" job 4ti4"ction@

Indication levels:

A 7t:d! o$ >o 7't%7$'t%o8 *%ve7 t4e 5'8'*e5e8t '8 %8d%'t%o8 o$ *e8er' eve

o$ 7't%7$'t%o8 '5o8* t4e 9or;er7 o$ t4e o5p'8!. T4e 7t:d! te7 4o9 e5po!ee7 $ee

'o:t t4e%r $ee%8*7 8eed 'tte8t%o8 '8d 94o7e $ee%8*7 're %8voved et.

2

Comm'nication:


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T4e v'r%o:7 o55:8%'t%o87 %7 ro:*4 o8 ! >o 7't%7$'t%o8 7:rve!. T4e $o9

o$ o55:8%'t%o8 %7 ro:*4t ' d%ret%o87# %.e.# :p9'rd# do989'rd '8d 'ter' e':7e

7:4 7:rve!7 're p'88ed# t';e8 :p '8d d%7:77ed. @4e8 9e e8o:r'*e t4e 9or;er7 to

ep'%8 94't %7 %8 t4e%r 5%8d7# :p9'rd o55:8%'t%o8 5'! e $r:%t$:.

Important attit'des:

T4e 'tt%t:de7 o$ 9or;er7 're %5proved t4ro:*4 >o 7't%7$'t%o8 7t:d!. It 't7 '7

' 7'$et! v'veQ ree'7e o8e7 e5ot%o87 d:r%8* t4e o:r7e o$ 7:rve!.

$etermining training needs:

It deter5%8e7 t4e tr'%8%8* 8eed7 o$ t4e e5po!ee7 '8d t4e 7:per%or7. U7%8* t4e

o:r7e o$ 7:rve!# %t '8 e 9e e7t'%74ed %8 94't 're'7# t4e e5po!ee7 're 7't%7$%ed.

3enefits to 'nions:

Ge8er'!# ee:t%ve7 '8d :8%o8 o$$%e e'r7 d%7:77 'o:t t4e 9'8t7 o$ t4e

e5po!ee7 :t t4e 7:rve!7 ver%$! 7:4 'r*:5e8t7. U8%o87 r're! re7:t7 '8d %8 5o7t o$ t4e

'7e7 7:pport t4e5# e7pe%'! 94e8 t4e! ;8o9 t4't t4e! 9% 74're t4e re7:t7.

MEASU$EMENT JOB SATISFACTION@

T4ere 're 5'8! 5et4od7 or 5e'7:r%8* >o 7't%7$'t%o8. B! $'r# t4e 5o7t

o55o8 5et4od $or oet%o8 d't' re*'rd%8* >o 7't%7$'t%o8 %7 t4e L%;ert 7'e (8'5ed

'$ter Re87%7 L%;ert). Ot4er e77 o55o8 5et4od7 o$ $or *':*%8* >o 7't%7$'t%o8 %8:de

!e7J8o :e7t%o87# tr:eJ$'7e :e7t%o8# po%8t 7!7te57# 4e;%7t7 '8d $ored 4o%e '879er7.

T4e >o de7r%pt%ve %8de (>d%)#re'ted ! S5%t4# Ke8d' '8d H%8(3o 7't%7$'t%o8 t4't 4'7 ee8 9%de! :7ed.


58/104

T4e 7'e %7 7%5pe# p'rt%%p'8t '879er7 e%t4er !e7# 8o or 94et4er *%ve8

7t'te5e8t7 ':r'te! de7r%e o8e7 >o. 'r%'e7 '8d 5e'7:re7 t4e over' >o

7't%7$'t%o8 eve7 o$ t4e $':t! 5e5er7 5e'7:red 9%t4 t4e 4ep o$ , d%5e87%o87 8'5e!

>o# 7:perv%7or# o+9or;er7# p'! '8d pro5ot%o8. I8$or5't%o8 re*'rd%8* $':t! 5e5er7

'*e# ed:'t%o8# >o eve7# $ore%*8 :'%$%'t%o8# 8:5er o$ !e'r7 %8 or*'8%'t%o8 '8d ot4er

7o:re7 o$ %8o5e# *e8der '8d 5'rt%' 7t't:7 4'7 '7o ee8 ot'%8ed.

T(pe4 o" job 4ti4"ction 4ur8e(4@

6o 7't%7$'t%o8 d't' 're oeted t4ro:*4 7:rve!7. T4ere 're t4ree t!pe7 o$

7:rve!7 're :7ed $or d't' oet%o8. 6o 7't%7$'t%o8 '8 e '8 %5port'8t %8d%'tor o$ 4o9

e5po!ee $ee7 'o:t t4e%r >o '8d ' pred%tor o$ 9or; e4'v%or7 7:4 '7 or*'8%'t%o8'

%t%e874%p '7e8tee%75 '8d t:r8over $:rt4er# >o 7't%7$'t%o8 o8 p'rt%'! 5ed%'te t4e

re't%o874%p o$ per7o8'%t! v'r%'e7 '8d dev%'8t7 9or; e4'v%or7.

I9 ,32+C(I4+ 0%4+5:

I8 t4%7 t!pe ' :e7t%o88'%re %7 prep'red 9%t4 :e7t%o87 '8d t4e%r 5:t%pe 4o%e

'879er7. T4e re7po8de8t7 re'd ' t4e '879er7 o$ e'4 :e7t%o8 '8d 5'r; t4e 8e're7t to

t4e%r $ee%8*.

II9 $+0C%I(I4+ 0%4+5:I8 t4%7 t!pe# e5po!ee7 're *%ve8 t4e opport:8%t! to epre77 t4e%r op%8%o87 '8d

det'% 'o:t t4e :e7t%o87 7et ! t4e 5'8'*e5e8t %8 t4e de7r%pt%ve 7:rve!.

,1


59/104

III9 %,2+C(I4+ 0%4+5:It %7 o8e o$ t4e 7:rve! te48%:e7 $or %8terpret%8* >o 7't%7$'t%o8. T4e7e

dev%e7 're per7o8'%t! proe7 deveoped ! p7!4oo*%7t7 $or 7t:d!%8* 5e8t' 4e't4.

JOB SATISFACTION LE;ELS@

Yo: '8 te7t !o:r o98 eve o$ >o 7't%7$'t%o8 ! r't%8* ' t4e '7pet7 o$ !o:r

>o *%ve8 eo9

"o55:8%'t%o8 '8d %8$or5't%o8 $o9 %8 !o:r or*'8%'t%o8.

I8ter+per7o8' re't%o874%p.

Fee%8*7 'o:t t4e 5'88er %8 94%4 !o:r e$$ort7 're v':ed.

T4e >o %t7e$.

De*ree o$ 5ot%v't%o8 '7 $'r '7 t4e >o %7 o8er8ed.

":rre8t 'reer opport:8%t%e7.

T4e eve o$ >o 7e:r%t!

Eter8' o$ !o:r %8vove5e8t '8d %de8t%$%'t%o8 9%t4 or*'8%'t%o87 *o'7 '8d

%5'*e.

T4e 8't:re o$ 7:perv%7%o8.

T4e 5et4odoo*! ! 94%4 4'8*eJ%88ov't%o8 %7 %5pe5e8ted %8 t4e or*'8%'t%o8.

T4e 5'88er o$ t'7;7 !o: 're re:%red to per$or5.

T4e ete8t to 94%4 per7o8' *ro9t4 '8d deveop5e8t %7 po77%e.

T4e 5et4od7 o$ o8$%t re*:'t%o87 %8 !o:r or*'8%'t%o8.


60/104

T4e 7ope !o:r >o o$$er7 $or !o: to re'%e !o:r '7p%r't%o87 '8d '5%t%o87.

T4e ete8t o$ !o:r p'rt%%p't%o8 %8 %5port'8t de%7%o87.

T4e de*ree to 94%4 !o:r 7;%7 're :t%%ed.

Fe%%%t! '8d %8depe8de8e 'o9ed.

T4e or*'8%'t%o8' %5'te.

Leve o$ 7''r! 9%t4 re7pet to !o:r eper%e8e.

Yo:r 7't%7$'t%o8 9%t4 t4e or*'8%'t%o8 7tr:t:re.

T4e :'8t%t! o$ 9or; epetedJ'o'ted to !o:.

T4e de*ree to 94%4 !o: $e ete8ded %8 !o:r >o.

T4o7e 94o $ee >o 7't%7$'t%o8 :7:'! re$et t4't %8 t4e 9'! t4e! 9';# dre77 '8d

*reet ot4er7. E5po!ee7 9%t4 o9 >o eve 'rr%ve $or 9o8t 9%t4 o:t 5:4 p'rt%%p't%o8.

E5po!ee7 9%t4 4%*4 >o eve 're re'd! 94e8 t4e! 'rr%ve.

@4't 5'8'*e5e8t '8 do to %8re'7e 6o 7't%7$'t%o8

o Job en!r'ement@

I87te'd o$ '77%*8%8* o8e 5'8 to e'4 >o# ' *ro:p o$ 5e8 '8 e

'77%*8ed to ' *ro:p o$ >o7 '8d t4e8 'o9ed to de%de $or t4e57eve7 4o9 to or*'8%e t4e

9or;. S:4 4'8*e7 per5%t 5ore 7o%' o8tr't7 '8d *re'ter o8tro over t4e 9or;

proe77.

o Job rottion@


61/104

M'8! o5p'8%e7 're 7ee;%8* ' 7o:t%o8 to o8+t4e >o oredo5

t4ro:*4 7!7te5't%'! 5ov%8* 9or;er7 $ro5 o8e >o to '8ot4er. T4%7 pr't%e prov%de7

5ore v'r%et! & *%ve7 e5po!ee7 ' 4'8e to e'r8 'dd%t%o8' 7;%7.

,0

o C#n'e o" pce@

I$ t4e 9or;er7 're per5%tted to 4'8*e t4e%r p'e t4't 9o:d *%ve

t4e5 ' 7e87e o$ 'o5p%745e8t.

o

Sc#edu!ed re4t period4@

S4ed:ed re7t per%od7 5'! %8re'7e ot4 5or'e '8d prod:t%v%t!.

Adv'8t'*e7

3. T4e! o:8ter't p4!7%' $'t%*:e.

0. T4e! prov%de opport:8%t%e7 $or 7o%' o8t't7.

o S#orter #our4@

Mo7t peope *et ' 7e87e o$ 'o5p%745e8t $ro5 o5pet%8* ' 94oe

>o. T4e o8ept o$ 94oe >o *%ve7 7't%7$'t%o8 to t4e 9or;er7.

o 5reter utonom(@

T4e 5o7t e$$et%ve 9'! o$ %8re'7%8* >o 7't%7$'t%o8 %7 to *%ve

$reedo5 $or 9or;er7 to do t4e%r 9or; %8 t4e%r o98 9'! 7o t4't t4e! 9% 9or; 4'rder '8d

der%ve 7't%7$'t%o8.

@4't >o peope 8eed

E'4 e5po!ee 9'8t7

Reo*8%7't%o8 '7 %8d%v%d:'.

Me'8%8*$: t'7;.


62/104

A8 opport:8%t! to do 7o5et4%8* 9or;7 ' 94%e.

6o 7e:r%t! $or 4%57e$ '8d 4%7 $'5%!.

,-

Good 9'*e7.

Ade:'te e8e$%t7.

No 'r%tr'r! 't%o8+++' vo%e %8 5'tter7 '$$et%8* 4%5.

S't%7$'tor! 9or;%8* o8d%t%o87.

"o5pete8t e'der74%p ++++ o77e7 94o5 4e '8 'd5%re '8d re7pet '7 per7o87 '8d

'7 o77e7.

It 5:7t e re5e5ered t4't 7't%7$'t%o8 '8d 5ot%v't%o8 're 8ot 7!8o8!5o:7.

Mot%v't%o8 %7 ' der%ve to per$or5# 94ere '7 7't%7$'t%o8 re$et7 t4e %8d%v%d:'7 to 'tt%t:de

to9'rd7 t4e 7%t:'t%o8. T4e $'tor7 t4't deter5%8e 94et4er '8 %8d%v%d:' %7 'de:'te!

7't%7$%ed 9%t4 t4e >o d%$$er $ro5 t4o7e t4't deter5%8e 94et4er 4e or 74e %7 5ot%v'ted. T4e

eve o$ 7't%7$'t%o8 %7 'r*e! deter5%8ed ! t4e o5$ort o$$ered ! t4e e8v%ro85e8t '8d

t4e 7%t:'t%o8.

Job nd unioni4m@

I8 t4e I8d%'8 o8tet 94ere :8%o87 're 7tro8* '8d per7:'7%ve to t4%8;

o$ >o 9%t4o:t :8%o8%75 9o:d e ver! :8re'%7t%. At4o:*4 ' 'r*e 8:5er o$ 9or; $ore#

p'rt%:'r! %8 r:r' 7etor %7 8ot :8%o8%ed# %8 'r*e %t%e7 '8d %8d:7tr%' et7 :8%o87 're '

$'t o$ %$e. I$ t4e or*'8%'t%o8' %5'te# per7o8' po%%e7 '8d pr't%e7 o$ 5'8'*e5e8t 're

7ee5 '7 d%77't%7$!%8*# 5o7t 9or;er7 te8d to oo; :p 't t4e :8%o8 o$$%%' to 7ette t4e%r


63/104

*r%ev'8e7. Not o8! t4%7# t4e d%77't%7$'t%o8 o$ t4e e5po!ee7 9%t4 t4e 9or; '8d

e8v%ro85e8t %7 o$te8 epo%ted ! :8%o8 e'der7 to *'%8 5e5er74%p '8d 7:pport o$ t4e

9or; $ore.

,

Job 4ti4"ction nd producti8it(@

It %7 *e8er'! '77:5ed t4't ' 7't%7$%ed e5po!ee 9% '7o e ' prod:t%ve

e5po!ee. O8 t4e $'e o$ %t o8e 5'! $%8d t4%7 to e %rre$:t'e $'t. T4e ev%de8e

p'rt%:'r! %8 t4e 9e7t 74o97 8o re't%o874%p et9ee8 '8d prod:t%v%t!. T4ere 5'%8

7:rve!7 o$ e%7t%8* re7e'r4 o8 >o 7't%7$'t%o8 '8d prod:t%v%t! 7:**e7t v%rt:'! 8o

ev%de8e o$ '8! re't%o874%p et9ee8 t4e7e t9o v'r%'e7. O8e o$ t4e e'r%er 7:rve!7 o$

BRAY FIELD &"RO"KETT (3o. Per7o8'

4'r'ter%7t%7 4ere re$er to 7:4 %o+7o%' v'r%'e7 '7 '*e# 5'r%t' 7t't:7# ed:'t%o8#

e8*t4 o$ 7erv%e '8d %8o5e et.


64/104

,,

Job 4ti4"ction nd or'nition! objecti8e4@

M:4 o$ >o 7't%7$'t%o8 re7e'r4 4'7 e8tered o8 t4e orre't%ve 7t:d%e7

e'5%8%8* t4e '77o%'t%o8 o$ prod:t%v%t! or >o $'tor7 9%t4 >o 7't%7$'t%o8. I8 t4e7e

7t:d%e7 t4e re7po8de8t7 4've ev':'ted t4e%r :8der7t'8d%8* o$ 4o9 7't%7$%ed or d%77't%7$%ed

t4e! $et 9%t4 v'r%o:7 '7pet7 o$ >o7 '8d 94et4er t4%7 4'd '8!t4%8* to do 9%t4 7:4 $'tor7

'7 '*e# 7e# !e'r7 o$ eper%e8e# %8o5e et. %8 t4e order 7et o$ 7t:d%e7 t4e re7po8de8t7

4've ee8 d%v%ded %8 to *ro:p7 '7ed o8 t4e%r 7't%7$'t%o8 or d%77't%7$'t%o8. Ater8't%ve!#

'7ed o8 7't%7$'t%o8 7ore t4e! 4've ee8 d%v%ded %8to *ro:p7 o$ 4%*4# o9 '8d 5oder'te

'8d ';9'rd '8'!7%7 %7 do8e to 7ee 4o9 t4e! d%$$er o8 %o*r'p4% or ot4er >o v'r%'e7.

Not 5:4 %7 ;8o98 'o:t 4o9 t4e over' *o'7 o$ t4e or*'8%'t%o8. "o8tr%:te

to t4e de*ree o$ 7't%7$'t%o8 or d%77't%7$'t%o8. A 7t:d! o$ re't%o874%p et9ee8 7't%7$'t%o8

'8d or*'8%'t%o8' o>et%ve7 5'! t4ro9 %*4t o$ ' v'r%et! o$ %77:e7 t4't ot4er9%7e ' M'!

8ot e po77%e $or e'5pe# 7:4 ' 7t:d! 5'! 4ep or*'8%'t%o87 to deveop '8 %de8t%t!

9%t4 or*'8%'t%o8# or >:7t %5prove 5'8! 7t:d%e7 're o8d:ted o8 t4%7 %77:e o8 I8d%'8

re7po8de8t7. Ho9ever# t4ere %7 o8e 7t:d! t4't 7ee57 to de' d%ret 9%t4 t4%7 %77:e.

K4'8 @'' '8d 6'%8 (3


65/104

,

T4e $oo9%8* 30 oper't%8* *o'7 9ere 5e'7:red o8 ' , po%8t 7'e o$

%5port'8e to top 5'8'*e5e8t.

pro$%t'%%t!.

Per$or5'8e 7t'%%'t%o8.

H%*4er 7'e7 *ro9t4 r'te.

Gro9t4 %8 5'r;et 74're.

Better re't%o874%p 9%t4 *over85e8t.

Gre'ter :7to5er o!'t!.

Better re't%o874%p 9%t4 *over85e8t.

More pro$e77%o8' e' 5'8'*e5e8t.

H%*4er e5po!ee 5or'e.

H%*4er oper't%8* e$$%%e8!.

Gre'ter 7:perv%7or! '8d 5'8'*er%' 7;%7.

I8re'7ed 5eet%8*7 o$ 8't%o8' pr%or%t%e7.

M'8'*er7 '7o $%ed o:t ' 7't%7$'t%o8 :e7t%o88'%re o87%7t%8* o$ $oo9%8* 3

>o $'tor7. T4e7e 9ere re'ted o8 ' po%8t 7'e o$ 7%*8%$%'8t to r'te7.


66/104

Se87e o$ 4'e8*e '8d 9ort494%e 'o5p%745e8t.

Opport:8%t! $or per7o8' *ro9t4 '8d deveop5e8t.

Opport:8%t! $or t';%8* %8%t%'t%ve.

S:per%or7 'ppre%'t%o8 $or *ood 9or;.

,/

De%7%o8+5';%8* ':t4or%t!.

Opport:8%t! $or pro5ot%o8.

6o $reedo5.

Opport:8%t! %8 %8$:e8e 7:per%or7 de%7%o87.

So%' pre7t%*e o$ or*'8%'t%o8.

Opport:8%t! to 7erv%e 7o%et!.

6o 7e:r%t!.

P'!# 'o9'8e7 '8d ot4er pre re:%7%te7.

Proce44 o" 4tud(@

A7 ' p'rt o$ 5! MBA :rr%::5 d:r%8* t4e 7:55er p'e5e8t t4e top%

7eeted ! 5e %7 >o 7't%7$'t%o8. T4e re'7o8 e4%8d t4e 7eet%o8 o$ t4%7 top% %7 t4e

7't%7$'tor! $'tor7 ver! 5:4 e$$ort t4e (prod:t%v%t!) :'%t! o$ 9or; %$e '8d

o8e8tr't%o8 't 9or; %8 t4e or*'8%'t%o8 o$ $ee %t %7 e t4o7e $'tor7 94%4 're to e 8eed

%5prove5e8t to9'rd7 t4e 7't%7$'t%o8. So# t4't %t 9% e 4ep$: to 5e '7 9e '7 t4e

or*'8%'t%o8.

Prev%o:7 *e8er't%o87 to%ed# t4e :rre8t *e8er't%o87 4oo7e 'reer p't47. For

t4e v'7t 5'>or%t! o$ peope %8 t4e p'7t# 9or; e*'8 't or e$ore do98 '8d o8t%8:ed :8t%

d:7t. T4e! 9or;ed to 7erv%e :t 8e9 t4e peope 9or; to %5prove.


67/104

Tod'! 9or;er7 epet 9or; to e 5e'8%8*$:. So# ot4 t4e 5'8'*er7 '8d

9or;er '8d 9or;er 4'e8*ed to prov%de '8d to $%8d ' 4%*4 eve o$ :'%t! %8 9or; %$e.

,2

ANALYSIS OF JOB SATISFACTION@

Ho9 do !o: %;e !o:r >o T4e '879er to t4%7 :e7t%o8 %7 pro'! t4e 9'!

5o7t peope v%e9 :'%t! o$ 9or; %$e. T4e e8d re7:t o$ t4e :e7t%o8 %7 t4e over'

7't%7$'t%o8 o8e ree%ve7 $ro5 ' >o. T4e $'tor7 e$$et%8* ' >o 7't%7$'t%o8 '8 e d%v%ded

%8to - 5'%8 're'7

I8ter8' $'tor7.

Eter8' $'tor7.

I8d%v%d:' $'tor7.

INTE$NAL FACTO$S@

T4e 9or; E$$et o$ per7o8 74ed:e7 o$ :rre8t >o 't '

p'rt%:'r o5p'8!.

6o v'r%et! N:5er o$ 7;%7 '8d dept4 o$ ;8o9ed*e

re:%red.

A:to8o5% Freedo5 to o8tro !o:r o98 9or;.

Go' deter5%8't%o8 Freedo5 to 7et !o:r o98 *o'7 '8d 7:e77

r%ter%'.


68/104

Feed'; '8d reo*8%'t%o8 Pr%v'te '8d p:% 8ot%e o8er8%8* >o

per$or5'8e.

,

@ORKGROUP

PROMOTION

AENUES

SUPE$;ISION


71/104

0


72/104

-

THE PURPOSE OF EMPLOYEE JOB SATISFACTIONTHE PURPOSE OF EMPLOYEE JOB SATISFACTION

What is the

purpose of an

EJSS?

Deveop5e8t

Ev':'t%o8

Me'7:r%8* or*'8%'t%o8pr't%e7

"o55:8%'t%o87

What is the

purpose of an

EJSS?

Deveop5e8tEv':'t%o8

Me'7:r%8* or*'8%'t%o8pr't%e7

"o55:8%'t%o87

How is data

collected?

T4e 7:rve! %7'8o8!5o:7.

Str:t:red :e7t%o88'%re

G%ve8 to ' e5po!ee7

T4e d't' %7 7orted '8d'8'!ed ! t4e o:t 7%de'*e8!

o:t7%de '*e8!

How is data

collected?

T4e 7:rve! %7'8o8!5o:7.

Str:t:red :e7t%o88'%re

G%ve8 to ' e5po!ee7

T4e d't' %7 7orted '8d'8'!ed ! t4e o:t 7%de'*e8!

o:t7%de '*e8!

How is feedback

given?

pere8t'*e o5p'r%7o87o$ d't' '8'!ed.

"o55e8t7 ed%ted '8d

pre7e8ted '7 e5po!ee7.

Etre5%t%e7 're $o:7edo8 to dr'9 o8:7%o87.

How is feedback

given?

pere8t'*e o5p'r%7o87o$ d't' '8'!ed.

"o55e8t7 ed%ted '8d

pre7e8ted '7 e5po!ee7.

Etre5%t%e7 're $o:7edo8 to dr'9 o8:7%o87.

How is success

measured?

"o5p're t4e re7:t7 over' per%od o$ -+, !e'r7

Loo; $or 4'8*ed

7't%7$'t%o8 eve7

How is success

measured?

"o5p're t4e re7:t7 over' per%od o$ -+, !e'r7

Loo; $or 4'8*ed

7't%7$'t%o8 eve7

!hat i"

a""e""e#$

!hat i"

a""e""e#$Who gives the

input?

Who gives the

input?

Who gets the

feedback?

Who gets the

feedback?

How is action

taken?

How is action

taken?

A e5po!ee7A e5po!ee7

@4o %7 '77e77ed@4o %7 '77e77ed

T4e or*'8%'t%o8T4e or*'8%'t%o8

M'8'*e5e8t pr't%e7

Att%t:de7

':e7

P'! '8d e8e$%t7

M'8'*e5e8t pr't%e7

Att%t:de7

':e7

P'! '8d e8e$%t7

Top 5'8'*e5e8t '8d7e8%or 5'8'*er7

M'8'*e5e8t '8de5po!ee7 't ' eve7.

Top 5'8'*e5e8t '8d7e8%or 5'8'*er7

M'8'*e5e8t '8de5po!ee7 't ' eve7.

Fo:7 ' o:pe o$ ;e! %77:e7t4't '$$et t4e e5po!ee7

Get ' ro77 :t:re te'5to '8'!e t4e t'7; '8dt';e de%7%o87

Mo8%tor t4e 4'8*e 't re*:'r%8terv'7

Fo:7 ' o:pe o$ ;e! %77:e7t4't '$$et t4e e5po!ee7

Get ' ro77 :t:re te'5

to '8'!e t4e t'7; '8dt';e de%7%o87

Mo8%tor t4e 4'8*e 't re*:'r%8terv'7


73/104

Determinnt4 o" Emp!o(ee Job Sti4"ction@

E5po!ee 6o S't%7$'t%o8 %7 r%t%' o8ept to 5e'7:re t4e e5po!ee7

or*'8%'t%o8' e4'v%or. T4ere 're ' 8:5er o$ $'tor7 %8$:e8%8* t4e E5po!ee 6o

S't%7$'t%o8 .It re$er7 to ' 7et o$ 7o5e o55o8! eper%e8ed 7t'e 4'r'ter%7t%7 o$

'8 or*'8%'t%o8 94%4 o87t%t:te7 t4e :8%:e8e77 o$ t4't or*'8%'t%o8 '8d d%$$ere8t%'te

%t $ro5 ot4er7. @e $'e 7o5e d%$$%:t%e7 %8 %de8t%$!%8* t4%7 7et o$ 4'r'ter%7t%7 9e do

8ot !et ;8o9 t4e v'r%o:7 d%5e87%o87 or $'tor7 o$ E5po!ee 6o S't%7$'t%o8 o8

94%4 9e 74o:d oo; $or t4e7e 4'r'ter%7t%7. So5e o$ t4e7e o55o8 d%5e87%o87 're

de7r%ed eo9.

Ment!!( C#!!en'in' =or@

E5po!ee7 te8t to pre$er >o7 t4't *%ve t4e5 opport:8%t%e7 to :7e 7;%7 '8d '%%t%e7

'8d o$$er ' v'r%et! o$ t'7;7# $reedo5 '8d $eed'; o8 4o9 9e t4e! 're do%8* 're 7o5e o$

t4e 5o7t %5port'8t %8*red%e8t7 o$ 7't%7$!%8* >o.

=orin' Condition4@

E5po!ee7 're o8er8ed 9%t4 t4e%r 9or; e8v%ro85e8t $or per7o8' o5$ort '8d $or

do%8* ' *ood >o. Te5per't:re# %*4t# 8o%7e '8d ot4er e8v%ro85e8t' $'tor7 74o:d 8ot e

etre5e7.

Compn( Po!icie4@

I$ t4e o5p'8! 4'7 po%%e7 t4't '8 4ep t4e e5po!ee =o8 >o? '8d =o$$ t4e >o?

t4e8 t4e e5po!ee doe7 4%7 d:t! e$$et%ve!. It prov%de7 t4e e5po!ee7 to %5prove t4e

'tt%t:de o$ ded%'t%o8 '8d o+oper't%o8.


74/104

Job Securit(@For e5po!ee# t4e 5'%8 '7pet7 o$ 4%7 >o 're >o 7e:r%t!. I$ t4e e5po!ee $ee7

t4't 4e 4'7 >o 7e:r%t! %8 t4e o5p'8! 94ere 4e %7 9or;%8* t4e8 4e 9% e 7't%7$%ed '8d

per$or57 4%7 d:t%e7 9%t4 o55%t5e8t.

Communiction@

"o55:8%'t%o8 %8:de7 ot4 t4e tr'87$ere8e '8d :8der7t'8d%8* o$ 5e'8%8*.

Good o55:8%'t%o8 %7 e77e8t%' to '8! *ro:p or or*'8%'t%o87 e$$et%ve8e77. Poor

o55:8%'t%o8 %7 pro'! t4e 5o7t $re:e8t! 7%ted o$ %8terper7o8' o8$%t. A8 %de'# 8o

5'tter 4o9 *re't# %7 :7ee77 :8t% %t %7 tr'875%tted '8d :8der7tood ! ot4er7. Per$et

o55:8%'t%o8# 9o:d e%7t7 94e8 ' t4o:*4t or '8 %de' 9'7 tr'875%tted 7o t4't t4e

5e8t' p%t:re pere%ved ! t4e ree%ver 9'7 e't! t4e 7'5e '7 t4't 5e8t%o8ed ! t4e

7e8der.

Compen4tion nd $e&rd4@

A8 e5po!ee re9'rd 7!7te5 o87%7t o$ '8 or*'8%'t%o87 %8te*r'ted po%%e7

proe77 '8d pr't%e7 $or re9'rd%8* %t7 e5po!ee7 %8 'ord'8e 9%t4 t4e%r o8tr%:t%o8#

7;%7 '8d o5pete8e '8d t4e%r 5'r;et 9or;. It %7 deveoped 9%t4 %8 t4e $r'5e 9or; o$

or*'8%'t%o87 re9'rd p4%o7op4!# 7tr'te*%e7 '8d po%%e7 o8t'%87 'rr'8*e5e8t %8 $or5 o$

proe77e7# 7tr:t:re7 '8d proed:re7 94%4 9% prov%de '8d 5'%8t'%8 'ppropr%'te t!pe7

'8d eve7 o$ p'! e8e$%t7 '8d ot4er $or57 o$ re9'rd7.

,


75/104

S"et( nd *e!t#@

S'$et! %8 7%5pe ter57 5e'87 $reedo5 $ro5 t4e o:rre8e or r%7; o$ %8>:r! or o77.

I8d:7tr%' 7'$et! or e5po!ee 7'$et! re$er7 to t4e protet%o8 o$ 9or;er7 $ro5 t4e d'8*er o$

%8d:7tr%' '%de8t7. A8 '%de8t $ree p'8t e8>o!7 ert'%8 e8e$%t7. M'>or o8e7 7:7t'8t%'

7'v%8*7 %8 o7t %8re'7e prod:t%v%t! 5or' '8d e*' *ro:8d7.

T4e 9e e%8* o$ t4e e5po!ee %8 '8 %8d:7tr%' e7t'%745e8t %7 '$$eted !

'%de8t7 '8d ! % p4!7%' '7 9e '7 5e8t'. T4e 8eed $or 4e't4! t4e 9or;er7 '8d

4e't4 7erv%e7 're to e prov%ded ! t4e 5'8'*e5e8t to e87:re t4e o8t%8:%8* *ood 4e't4

o$ t4e%r e5po!ee7

Creer De8e!opment@

A 'reer '8 e de$%8ed '7 ' 7e:e8e o$ 7ep'r'te :t re'ted 9or; 't%v%t%e7 t4't

prov%de7 o8t%8:%t!# '8d 5e'8%8* %8 per7o87 %$e. "'reer 're ot4 %8d%v%d:'! pere%ved

'8d 7o%et' o87tr'%8ed 8ot o8! peope 5';e 'reer opport:8%t%e7 prov%ded %8 7o%et! '7o

%8$:e8e '8d 5';e peope.

Per"ormnce Appri4!@

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>o. A 7!7te5't% '8d per%od% 'ppr'%7' proe77 %7 7:per%or to ' '7:'# %8t:%t%ve# '8d 't

t%5e7# 4'p4''rd ev':'t%o8. @4%4 9% '9'!7 t';e p'e %8 t4e '7e8e o$ 7:4

prep'88%8*. S!7te5't% per$or5'8e 'ppr'%7' %7 t4't 94%4 prov%de7 %8$or5't%o8 o$

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5'! e 8eeded# t4ere ! 'vo%d%8* 7pot >:d*5e8t 94e8 ' de%7%o8 5:7t e 5'de.


76/104

Trinin' De8e!opment@

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v':e to %t7 ;e! re7o:re+ t4e peope %t e5po!ee7. Tr'%8%8* 5e'87 %8ve7t%8* %t7 peope to

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'%%t%e7.

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Empo&erment@

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5ore re7po87%%%t!.

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77/104

ME$ITS7 EMPLOYEE JOB SATISFACTION

Set7 peope 5'8'*e5e8t pr%or%t%e7 $or "EO

Detet7 pote8t%' proe5 're'7 e'r!.

Ev':'te7 7:e77 o$ po%%e7 '8d pr't%e7.

M';e7 e5po!ee7 $ee %8voved '8d 'red 'o:t.

":7to5er '8d e5po!ee 7't%7$'t%o87 're %8;ed.

DEME$ITS7EMPLOYEE JOB SATISFACTION

M'8'*er7 o:d *et o7t %8 d't'

I8't%o8 o:d de7tro! red%%%t!

Per%od% 4'8*e o:d p'r'!e o5p'8!

E5po!ee7 5'! 8ot reve' %88er 5o7t $ee%8*7.

Too *e8er' %8 7ope to '$$et %8d%v%d:'7.

JOB SATISFACTION CAN BE INC$EASED BY@

o Job en!r'ement@

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o Job rottion@

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v'r%et! & *%ve7 e5po!ee7 ' 4'8e to e'r8 'dd%t%o8' 7;%7.


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2

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o S#orter #our4@

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79/104

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99/104

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t4e 8eed.

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te48%:e7.

3. M'>or re7po8de8t7 're 7't%7$%ed 9%t4 t4e o5p'8!7 pro5ot%o8' te48%:e7.

2,

SU5ESSTIONS

M'8'*e5e8t '8d 7:per%or 74o:d e ord%' & 5'%8t'%8 *ood re't%o87 %8 order to

5ot%v'te t4e e5po!ee7.

Tr! to %5prove t4e re't%o87 '5o8* t4e e5po!ee7.

To prov%de 't4roo5# re7t roo5 $'%%t%e7 to 9o5e8 e5po!ee7


100/104

Mot%v'te t4e 9or;er7 ! pro5ot%o87 '7ed o8 t4e%r 7e8%or%t! & per$or5'8e.

Tr! to %5prove t4e rere't%o8' $'%%t%e7.

2

CONCLUSION

6o 7't%7$'t%o8 %7 ver! %5port'8t 'tor 94%4 %7 :7ed to deter5%8e t4e

7't%7$'t%o8 eve o$ t4e e5po!ee7. 6o 7't%7$'t%o8 eve7 %8 Dr.REDDYS

LABORAORIES Ltd 're ver! 7't%7$'tor!. T4e! prov%de 5'8! $'%%t%e7 to e5po!ee7.


101/104

T4e! prov%de 9e$'re e8e$%t7# re9'rd7 'd *ood 9or;%8* o8d%t%o87 '8d

5'%8t'%8 ' *ood t4e5e o$ %8d:7tr%' re't%o87.

2/

BIBLIO5$AP*Y

S)NO AUT*O$ BOO>NAME EDITION PUBLICATION YEA$

3 Pro$. T.. R'o

H:5'8 re7o:re

Deveop5e8t 30t4

H%5''!'

p:%'t%o87 0110


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0 ".B. M'5or%'Per7o88e '8d 4:5'8

re7o:re M'8'*e5e8t-rd

H%5''!'

p:%'t%o87011/

- P. S:' R'oH:5'8 Re7o:re

M'8'*e5e8t

t4H%5''!'

P:%'t%o87

011

R. T4o5'7 '8d

". M'e!

Deveop%8* H:5'8

Re7o:re7-rd

H%5''!'

P:%'t%o87011/

, Ar:8 Mo8'pp'Per7o88e

M'8'*e5e8tt4

H%5''!'

P:%'t%o87011

E%er o$ Dr.Redd!7 L'or'tor%e7.Ltd

999.dr.o5

999.drredd!7.o5

?UESTIONNAI$E

+EMPLOYEE JOB SATISFACTION3

Der $e4pondent6

I '5 M%77 S.SUDHA PURNA do%8* M.B.A. $ro5 Ad%t!' I87t%t:te o$ P.G.St:d%e7#

A8d4r' U8%ver7%t!. A7 ' p'rt o$ 5! ''de5%# I 4've to 7:5%t ' pro>et 9or;. So# I '5
http://www.drl.com/http://www.drreddys.com/http://www.drl.com/http://www.drreddys.com/


103/104

do%8* pro>et 9or; o8 =E5po!ee 6o S't%7$'t%o8? %8 !o:r o5p'8!. So pe'7e *%ve !o:r

re7po87e to t4e $oo9%8* :e7t%o87.

3) Since #o& !on' re (ou &orin'H

') -!r7 ),!r7 ) /!r7 d) 'ove

*o& did (ou recruitedH

') %8ter8' ( re$ere8e# pro5ot%o8# >o rot't%o8 )

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93 *o& i4 t#e &orin' en8ironmentH

') Eee8t ) Good ) Aver'*e d) S't%7$'tor!

03 Are (ou com"ortb!e &it# (our &orin' #our4H

')Ye7 ) No

,) Your opinion bout trinin' de8e!opment pro'rmmed "or (our creer

de8e!opmentH

')Eee8t ) Good ) Aver'*e d) S't%7$'tor!

23 =#t do (ou "ee! bout &or pre44ure H

') Nor5' ) He'v!

:3 Are (ou 4ti4"ied &it# 4#i"t timin'4H

') Ye7 ) No

.3 Are (ou 4ti4"ied &it# t#e re&rd pro8ided b( t#e compn(6 i" (ou &or

ece!!entH


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